Prices are way higher than agoda 1/5
Not sure why people use this. Agoda is always cheaper and I tried the price match guarantee but they found a loophole to not pay it. Scammy and bad service. Booking or agoda is more streamlined and cheaper
Worst customer service 1/5
By Feras Ghazy
The worst customer service ever
They put you on hold then they hung up
My go-to travel app 5/5
By Zola Mateo
Easy to use, info is clearly organized, and I always find a good deal. Have also found that in those rare cases in which I need to speak to an actual human, the toll free number gets you through to a representative immediately and they are always knowledgeable and helpful.
App keeps hanging up 1/5
By Hotels.com app
This app worked so well for so long and now it is terrible. It is NOT stable and will not stay on one topic (e.g. Bookings) for long begore jumping to something else. Please fix this!!!!
Making A Reservation 5/5
Hotels.com makes it so easy to make a reservation. It is the only way to book a hotel room! Thank you!
Best so far 5/5
By qpsbhx dkd
By 🐤pato 💗
This is how all apps need to be! Easy to
Use for those of us who are the least tech savvy. I will stay loyal to the convenience of this app with trusted low rates.
Great app 5/5
Very easy to use and great discounts!
Love the rewards 5/5
This app has been extremely useful in our business travels. Super easy to schedule and love being able to redeem the rewards.
Fast and easy way to find hotels and get best rate
App Inconvenience 3/5
We’re a family of 5. The site forces a different name for a 2nd room. sigh
Very Poor Customer Service 2/5
I have used this app for about a year now, it is fine unless you have to deal with customer service. I accidentally chose the wrong date when booking. Hotels.com assured me there was nothing that I could do to fix the problem and that it would do no good to contact the hotel. They said they contacted the hotel and the hotel would not change the reservation. I contacted the hotel anyway. They changed my reservation right away. If I had listened to Hotels.com customer service I would have had to pay for a hotel room that wasn’t being used.
Redeem nights not true 1/5
You can book as many nights as you want and never get your rewards. I will no longer be booking through this app again. False rewards
Having the app should mean a person is logged in or why bother getting it? Waste of time.
Literally the worst app EVER. If you are looking to book a room I HIGHLY RECOMMEND YOU DO NOT USE THIS APP. Horrible horrible service and prices they always over charge you more than what the hotel would and extra fees. DO NOT USE THIS APP.
Best app ever 5/5
By Niko J B
Use to use book from my computer now there’s an app that works perfectly and you get rewards🏆
Why won’t the app show my reservations any more ! It I asks for my confirm number every time which is useless to me!
Scam artists 1/5
Will lie about the room your booking to get your money because they’re aren’t refunds for most bookings
Thank you 5/5
By dog 93
Easy to use
It is best to
Include all taxes when you show your pricing . Most of the times customer get mislead ! This is serious!
Most Def 5/5
Great hotel! Excellent Breakfast and Rooms!
The gentleman I just spoke to in your call center was most helpful!!
Always use this app always a good description on the properties
Love collecting our free nights!
Disgusted with Hotels.com 1/5
The website makes it very difficult to redeem free nights and is not always the cheapest rates.
Great app! 5/5
Hotels.com has the lowest prices and the best rewards! Stay 10 nights and get one free...
Don’t book with a discount code or coupon 1/5
I would give this ZERO stars. I’ve been saving hotel nights, 5 so far, booked and stayed two more nights, but used the blinking discount code at bottom of screen through Hotels app. You save a few dollars with code, but then the nights don’t go toward a free night. I didn’t see a remark blinking that saying that if you use the code, the nights are ineligible for the program. The discounts at Hotels are just the same as any of the other travel discount sites.
Sabah Farhan 5/5
By Sam 8852
Very happy 5/5
We are very happy with your site! Thanks for always taken good care of us!
How do I email you 1/5
Don’t see how to get you to add my 7 missing nights all ready called you to fix this!,,,,
Latest update is terrible 1/5
I can’t access my upcoming trip. I try to copy and past the confirmation code and all I get is a blank area when I type paste. I can’t really access anything except for a previous trip from June. Maybe others have success, but this is garbage. I was hoping it would be quick and easy for my trip in a few days. I also get blank screens when trying to manage my account.
Booked my room! 5/5
Booked my hotel room for an upcoming weekend trip and it was so fast and affordable!
Very convenient 5/5
The app is so very convenient & easy to use.
Great app!! 5/5
Wow! With the ol’ man barking in my ear about “I’m tired, find me a room in two minutes, or I’ll get on there and take care of it myself!” I don’t think it even took two minutes. Super great, fast, no bs booking app. I love hotels.com!
Easy button 5/5
By Jack Hammersen
Piece of cake 🍰
Stayed here last month, so good I came back.
Quick & easy 5/5
Once you get the hang of booking online and redeeming your earned nights it becomes quite easy. Thank you
Didn’t get rooms often 5/5
I’m a truck driver and have been enjoying being about to find good deals on rooms though this app.
Clipped the app coupon and tries to apply it and pop up said not valid, only applies to first room. It did not apply it to my first room.
Easy to use and a convenient way to look for lodging. 5/5
By trevel mama
I like earning a free nights stay for using this site.
I save money and get special discounts on lodging around the country. The reviews are helpful to know which place to stay at in different communities.
I appreciate Hotels.com! 5/5
By want to like grubhub but...
Thank you for the ease of service, great rates, good selection of hotels, and a decent rewards program.
Hotel Rewards 3/5
The only reason I signed up for Hotels.com was for the free night after 10 bookings. I chose a hotel in Cripple Creek and the free night is not included under their policy. Free night is free night, so you should fix this issue because you should be able to use your free night at any hotel that comes up under your website.
Super UNPROFESSIONAL 1/5
I booked 2 double bed rooms 2 weeks in advance and when I got to the hotel (Embassy Suited Downtown Austin) they told us that the rooms were cancelled ... I never cancelled my rooms and no one gave me a reason why my room was cancelled and I wasn’t notified
Ok except when you need help 4/5
By kapt m
Great app and easy to use. Only issue is when you actually need to talk to someone. It is obviously not someone who is from US or someone who uses the product
Customer Service at its Finest! 5/5
I always used multiple booking apps for travel, until now. Hotels.com is the only one I need. I recently booked a hotel stay through hotels.com. The friend I was going with also booked the hotel, but through another app. We accidentally had a double booking and both contacted the site we booked through. Her site would not assist and kept the deposit, but hotels.com worked with me directly and with the hotel, to resolve the issue. It was quick, easy and helpful. It saved our trip! Thank you hotels.com!
No internet access 3/5
I can’t count the website is down. Today I’m lucky. I do like hotels.com and collecting free nights.
Awesome App 5/5
Great discounts on hotel.com app. Just make sure to read the hotel reviews before booking you rooms. You will get what you pay for.
Best site for hotel reservation 5/5
Great fast service, always the lowest rates and the reward program is a bonus. Highly recommended
Good rates 5/5
Thank you for the discount codes
Great for last minute or well planned trips! 5/5
Super easy to use! Have been using this app for close to 2 years. Very dependable with a variety of great, expensive hotels as well as nice cheap ones. Highly recommend especially for last minute bookings.