Cardio girl 5/5
It’s great website.. great price and easy to use
Best App 5/5
Nice prices and excellent customer service
Got Tricked By Another Corporate Company 1/5
Booked 5 nights and got ZERO credit towards my “book 10, get a free night”. Making a account on the app was not enough, had to call in and create a rewards account too —-GOT SCAMED
Hotels.com is a breeze to use. It’s fun to redeem free nights too!
Terrible cancellation policy 1/5
To cancel your room you still pay half of the cost .
So very, very disappointed to see there is a new extra step to add a room to the Rewards. We used the app to book a room last month only to find out it did not count towards our rewards. We use Hotels.com as much as possible to book rooms for travel sports. This was a baseball trip and we got zero credit for it.
Veteran Approved 5/5
By Flomatic Justice
I am homeless and am buying a house and needed this rn
By Purple Alien Jr
App never refreshes and after several attempts at signing off then on to update it still doesn’t work
I love this app
Review Hotels.com 5/5
We have had great luck x3 booking hotels via this site!
So easy 5/5
Just so easy. Click, search, pay.
Get what you pay for! 1/5
Booked a room using this app,The Room listed was not what we got! Customer Service agent was rude to my wife, I spoke to a manager on duty, was told I would get a refund. Ha they gave me a Voucher to rebook the room , then were to refund me my money! Lol shame on me for believing that ! Never got my refund! Will never use this app again! If I was you! I WOULDNT!
Trash Trash Trash Trash Trash Trash!!!!! 1/5
I don’t recommend this app at all!! This app loves SCAMING at all times,this app is TRASHH!!!👎👎👎👎
Helpful and Friendly 5/5
Not realizing that I could only redeem 1 gift card per booking I had purchased four $100 gift cards. If could not use could not go when I called it took young lady less than 10 minutes to combine all four and was so friendly and helpful. She saved the day
Booking a hotel, comes up with an error. So I try it again and I’m told I already have it reserved. Never got an email and can’t find the booking because I have no confirmation number.
Update needed 1/5
Just got the app and whenever I login to my account the app shutdown?!
This is app is useless
Date change during booking. Asked for March 14 2019 1/5
After entering that date I booked my stay and when it confirmed it said 2020 for the year. Now I have had to pay for another room. Last time I booked I had problems too. It’s costing me twice as much to use your site
Prices !! 5/5
Y’all got good rooms and prices !! 💯
By dollar 6969
Your coupon didn’t work
Super easy to use! Gave me less of a headache trying to plan my trip
So fast and easy to use! Love it!
App issues 1/5
Nearly every time i use the app. I hit login and enter my email. It allows me to enter three letters from my email and then closes the text box. Every time. No other app does this.
Very good 5/5
Easy to use
You make this so easy to make a reservation. Thank you so much.
Gift card 1/5
Will only allow one gift card to be used per reservation.
App get Error message in managing bookings 3/5
By Usually impressed
When trying to view my current bookings, I always get the following error message after clicking the booking:
“Oh,no something has happened! Please try again! (3300)”
...on all my bookings.
Best website 5/5
Best prices n the easiest to book whenever n wherever
Good app 1/5
By Nor Cal 37
Dose all you want fast easy pleasant I will suggest this app to friends
By Traveler 2808
The one thing that I wish you would change - the confirmation (in the app) received post booking should be the same as the information found under “manage my bookings.. “. Reason.. you say a confirmation email is being sent.. My question.. Why not save a step.. its most frustrating in places in most of Asia (with limited internet) to go through the extra steps to try and pull the email account up.. or change your messaging to include ALL the bookings details..
Easy to use! 5/5
Very easy to use and I get a free night after 10 bookings!
Is a great app! 5/5
I like the app, is easy to manage and find the best deals.
Ótimos preços 5/5
Relação custo benefício!!! Localização opinião confiável
App not Accurate 1/5
Tried to book a room and was denied. Call Hotels.com rep and after 15 minutes she said it was booked. Ridiculous! I’ve been a customer for years...please don’t make me switch to Kayak or Priceline!!!
After I stay 4/5
Will review after my stay
Ditched in downtown Houston 1/5
I showed up to my hotel in downtown Houston only to discover I couldn’t check in—indeed there wasn’t even a check in desk (one of these apartment hotels, Apple Theory). After an hour on the phone with hotels.com (why did it take an hour??) they agreed that there was no way to contact this ‘hotel’. They told me they’d get me another hotel in the same area and make up the difference in price. Instead, they left me on hold for 30 minutes, when they did get back on the phone they lied to me about downtown hotels being booked up (I think they just thought they were too expensive) and then tried to convince me to stay in a hotel 8 miles outside the city. They basically abandoned me in downtown Houston with nowhere to stay. In case you’re curious, I ended up paying $566 per night because these jokers worked me over so bad. So yeah, for costing me $2k, you a-holes get one star.
Worst ever 1/5
This app is trash! It screws up and then charges a room u didn’t plan to get and when you call hotels.com they tell you it’s the hotel that has to reimburse your money well when they have policy’s that prevent a refund on a cancellation they won’t reimburse you. Can’t blame hotel it’s not their fault it’s hotels.com fault but they jus push the blame somewhere else! This has cost me well over $450 all due to hotels.com negligence but they won’t take credit for it and blame the hotel that was never meant to be booked! I will never use this again and recommend Expedia instead. They’re much more professional and courteous
Easy Process 5/5
I walked into the hotel, asked the price for 1 night & it was $40 higher than what was quoted here. I stood right at the front desk & booked it on Hotels.com in 2 minutes, literally. Within 20 minutes I was checked into my King Suite & headed out to dinner. Thank you Hotels.com ☺️☺️☺️☺️
Easy & fast 5/5
Best deals, easy to use & always a quick response! Won’t change - love it.
Room rate 1/5
By Lauralee that's me
Me and a friend were booking a room same date same type of room but we were getting two different rates from the mobile app. He was give the rate of $125 pay at Hotel I was given $135 rate pay at hotel. In order for me to get the rate he was given I had to book a non-refundable rate. I tried calling to get an answer but was not given one. What’s happening here??!! Different rate for different people. NOT FAIR!!!
Worst app out there !!!! 1/5
Constantly need to change setting each time you adjust dates So unuser friendly
HORRIBLE CUSTOMER SERVICE 1/5
By Gregg - Trucker
HORRIBLE customer service!! Tried apply a hotels.com discount - wouldn’t work. Spent 39M speaking to folks including supervisor who hung up on me!! I lost the room and ended up using a different app to make my reservation. I’LL NEVER USE THESE HOTELS.COM AGAIN!!!!!!!!!!!!!!!!
Always great prices and very easy to navigate through ............................................................................😎✌🏼
Don’t waste your time. 1/5
Bad app. Charged for cancelling when told there was no charge. Also the app always crashes or freezes virtually impossible to make another reservation.
great website to book a hotel 5/5
i always use this website. i love the price and they have this free night if you book more than 10 nights
There are never any coupons or savings for the hotels.
Always Pleased 5/5
We have never been disappointed with a booking. If we know the area we want to stay and do whatever research we deem necessary, then the choices are always easy.
Operations director 5/5
Excellent app, easy to use on mobile device.