RONN’S review 5/5
By ronn review
I thought I had a earned free night. What happened to that?
Truthfully I don’t like the fact that I can’t get refunded 1/5
Because I booked a three day stay in key west before I was to head out west to California and I lost all of that I cannot get that back that’s $398 I know longer and I won’t be able to get it back is there anyway you can refund it or whom do I speak of
Hotels.com experience 5/5
I have used Hotels.com three or four times now since being introduced to it by my son last year. It was a very user friendly experience and the savings were wonderful. The first reservation was done while driving in California, and I was shocked at how easy it was to get a reservation on the fly. I’ve been pleased on every occasion for use. Thank you Hotels.com! Well done!
Watertown, NY 5/5
I’ve been using hotels.com for the longest time just this new update needs to be updated do to it freezing up when o try to do a pay at properly needs a fix ASAP
Incluir costumer service number 5/5
Intenté varias veces cambiar mi contraseña de inscripción y nunca recibí respuesta a mi correo electrónico
Resort Fee? 3/5
As I read this ad it appears that the resort fee is built in to the room fee. Then when the bill is there for signing out there is another $105 fee. Please don’t say parking and Breakfast is part of the room fee when it’s a resort fee. Please be up front and just explain what it is.
Best Rates 5/5
We fly standby and book once we are on the plane. It’s easy and very competitive rates.
Update the App 3/5
By A/V Tech Guy
You want people to right reviews as you request them quite frequently. It would be nice if the App does not reset in the middle of writing a review. I I leave the app to check a picture or to get/confirm a detail on my review everything O types and even the selections I made are all gone. This is very irritating and makes people not want to start over. You are actually causing people to not want to leave a review because all the details they have typed are lost. What happens when your 99% done giving a ton of detail and some one called you. All your hard work is now gone. Fixing this EXTREMELY IRRITATING problem should be addressed immediately. I even tried to make a review during down town when waiting to board, sitting on a train, etc and it would be nice for my info to remain so that I can review and continue later. Again everything disappears you really have to fix this problem. Trust me your rate of receiving reviews will go up substantially!!!
By honey poppa
Always have had good experiences with booking hotels for my travels around the country.
Can’t get view to rotate on iPad 1/5
Other apps are fine. This one stays in landscape.
Booking on hotel.com 5/5
Easy to book!
No matter how we elect to pay the app should still give us points for free night stay using the app is really pointless
By St Roxy
This has been one of the greatest parts of my journey in life. A Ruby and a Mary have been 2 of the greatest people I have ever met Love Roxy. All my nicknames are taken. 1st was Human. 2nd was Roxy
The Best hotel App 5/5
By C.C. 72
The best hotel app and excellent customer service!! I always recommend this app!!
Where is the option to sign in with Google? 2/5
All my bookings are under my Google account on the website but the app does not provide the option to sign in with Google.
Love getting free nights 5/5
Only site that has worthwhile rewards.
Owner Little Big Horns 5/5
Just joined a couple months back and have had ZERO problems booking rooms in Texas , New Mexico and Colorado .. thanks
For a booking app of this size and age, you’d think they would have the glitches worked out. I just tried to book a hotel for today’s date and it read as the previous day (Friday instead of Saturday). If I wasn’t paying attention, I could have shown up at the hotel with no reservation.
Love Hotels.Com 5/5
By ux j TV kri I'll
This app has been wonderful. I can check out different places and what they offer so I can decide what kind of accommodations that I need for that particular stay.
Works well 5/5
The app works as promised.
Rating of app 5/5
I found on my phone that it is far less easy to navigate compared to booking.com. It didn’t pull up my reservation. Didn’t give me the choice to add my Reservation #. It was frustrating that I spent lots of time trying to find info that should be easy. The drop down screen is worthless. I prefer booking.com from mobile app. I guess that’s why they get my business.
None of my bookings were applied to the book 10 get one free. I have booked multiple times with this app and signed up.
My free room 2/5
I have been a member for a very very long time I was never notified to get my free room on hotels.com everything starts over for me.
Great so far 5/5
Booking has been great and easy so far, especially with the option to book immediately and pay at the property! I will see how check in process goes on my two upcoming trips.
Easy Booking 5/5
By tx Katy
So easy to book on Hotels. Web site is a no hassle site. Very straightforward.
Easy to use 5/5
The app was extremely easy to use and efficient
Hotels.com convenience 5/5
Fast efficient , friendly. And a free room every ten stays.
Best deals around 5/5
Quick and easy bookings, been using this site for years.
Couldn’t be happier with Hotels.com 5/5
By Jon Earle
The rate at which you earn free stays is the best deal going. The selection of hotels worldwide is VERY extensive(unlike other services). Also, their customer service is fast and extremely helpful. I know I sound like a commercial, but I’ve been using this service for over 2 years now and they have yet to disappoint.
Making every stay easy to Book !! 5/5
By A.B King
So effortless and smooth love the no hassle app.
Simply and easy 5/5
Love it and always cheaper then booking with the hotel. I always call to see their pricing first to compare the cost of booking it on the app. it's cheaper to book on this app almost all the time.
Love how I can always find cheaper stays!!!
Esteban from LV 5/5
By esteban LV
Very easy and fast and you earn a free night.
2 free nights! 5/5
I love Hotels.Com! Since I’ve been booking with the app I have received 2 free nights already! It really is a great bonus for booking with them...
Easy to use APP
Generated review 1/5
The app asked me to write a review, but when I pressed the review option, it said thank you for your review. I never had the chance to do a review. I think that it’s automatically inputting a review for me.....thus the reason for the 1star.
Always so easy to use!!
Super easy 5/5
By Bedtime scrabbler
It’s so easy to find and book on the app.
Updates on rewards 2/5
I have stayed at a hotel lately and have not seen my points, I shouldn’t have to submit where they are if I have booked with us app. Then I wanted to change my email can’t find how to do that. Don’t get me wrong the app itself has great prices but, I want my credits in my email I have them but not on the app. Then I want to leave feedback on the hotel in the app- nope can’t do that.
1time using! 5/5
By Laineybugs of Grafton
This has allowed me to shop around and get competitive pricing. Very easy to use!
Thank you Hotels.com
Forced to pay more 1/5
I have always used this app but tonight for some reason I wasn’t allowed to pay for the advertised rate. I was only allowed to book the exact same room for a higher charge. I will be calling in the morning to get my money back.
App Dissatisfaction 2/5
This App should have the ability for the user to add bookings that were made prior to acquiring this App. Under its current use the loyalty member can only build to a free night if bookings happen thru the app. This is not acceptable
Hotels.com Not Price Match 1/5
Hotels.com does not price match like advertised. The difference was only $35 and I decided to call just to see what they would say. Long story short they stoned wall me until the room was no longer available and then said they could not price match because the room wasn’t available anymore. Smart tactic on there end to save $35 but very poor long term strategy. I will no longer use them anymore.
Muy bueno, lo uso en todos mis viajes
Best app for hotel bookings 5/5
By Johnny in Hong Kong
Clear UI. Fantastic for repeat usage with the loyalty program (and unlikely everyone else the program doesn’t have any catches or blackouts etc - love it).
Funky UX 2/5
Hotels. Rewards not necessarily given. 1/5
Need to read CAREFULLY fine print. After booking through them, I didn’t received 4 nights because I used my mobile app... 😱😳