Hotels.com: Book your hotel

Hotels.com: Book your hotel

  • Category: Travel
  • Release Date:
  • Current Version: 10.4
  • Adult Rating: 4+
  • Developer: Hotels.com
  • Compatibility: Android
4.5
4.5
805,735 Ratings
$ 0

Hotels.com: Book your hotel App

Save 5% on select hotels when you book on the app with code MOB5 or Collect 10 nights and get 1 night free* with Hotels.com Rewards™ From last minute getaways to your summer vacation plans, our app is the best place to book your perfect place to stay. Why you ask? GET GREAT DEALS • Get instant savings on select hotels by unlocking Secret Prices on the app • Get notifications for coupons and sales sent directly to your phone • Use our “Tonight’s Local Deals” feature for last minute bookings FIND THE PERFECT PLACE • Discover properties with our in-depth sort and filter options • Our map view shows you the hotel location at a glance • Select popular landmarks to find hotels nearby • Save your favorite hotels to compare between features & prices EASY BOOKING • Choose when to pay - either when you book or when you stay at the hotel • Save your payment details for secure bookings & fast reservations • Pay with Apple Pay POST BOOKING • Get access to our NEW TravelGuides after booking! • Use Siri Shortcuts to quickly access your reservation details • Get notifications to confirm your booking and for check-in The Hotels.com app uses information for analytics, personalization, and advertising. By downloading our app, you agree to our privacy and cookies policies. https://hotels.com/customer_care/privacy.html. *The maximum value of your free night is the average daily rate of your ten nights. Your free night does not include taxes and fees. Account Summary Balance updates after stay has been completed. MOB5 Terms & Conditions: Use this coupon to get 5% off the price of your booking at a participating Best Price Guarantee hotel when you book on the Hotels.com app and stay between 1 and 28 nights. You can’t collect or redeem Hotels.com Rewards nights when you use this coupon. You must pay for your stay when you make the booking. The discount only applies to the first room in the booking. The discount doesn’t apply to any taxes, fees or additional costs. To use this coupon, you must be over 18 years old. Bookings are subject to availability and the hotel’s terms and conditions. This coupon can’t be used for: Package bookings, Bookings made through Group Travel Services, Bookings at non-participating hotels, or Bookings made prior to receipt of this coupon. Go to http://www.hotels.com/page/hotel-exclusions/ for a list of non-participating hotels. Participating hotels are subject to change at any time. This coupon is only valid for a limited number of bookings made by all customers using this coupon. You’ll be able to check that it’s still valid before completing a booking. There’s a limit of one coupon per booking. This coupon can be combined with discounted prices on Hotels.com. It cannot however be used in conjunction with any other promotion on Hotels.com, whether offered by a third party or otherwise. You can’t apply this coupon to taxes, fees, or charges including, without limitation, extra guests, phone calls, cancellation fees, parking, or other charges. You must pay these charges when you make your booking, or directly at the hotel. You can’t redeem this coupon for cash, and it can’t be transferred or sold. It’s void where prohibited by law. Improper use of the coupon by you is prohibited and could be construed as fraud. We reserve the right to change or withdraw this offer at any time and to cancel any bookings made where the coupon has been used to make any speculative, false or fraudulent bookings or any bookings in anticipation of demand. Usual booking terms and conditions apply (see hotels.com/customer_care/terms_conditions.html) and all bookings are subject to availability. Hotels.com is the promoter of this offer. These terms and conditions are governed by and construed in accordance with the laws of the State of Washington.

Hotels.com: Book your hotel app screenshots

Hotels.com: Book your hotel app reviews

  • Horrible Customer Service 1/5

    By TiStrickland
    Customer service is awful. If you take promotional coupon your stay will not count towards free nights. You are not guaranteed the room you reserve. I reserved a king and got two double beds. I give it 1 star because it won’t let you give zero stars.
  • Needs work 5/5

    By Savy Shipper
    Needs fine tuning. Using an IPhone when I enter my email address app drops to blank page after 3 characters. It takes putting in email in 3 times before allowing you to complete
  • Love this site 5/5

    By Bratgirl67
    I booked a hotel through Expedia with a flight only to find out after wards of all the EXTRA fees for the room preventing me from staying another night so to such high cost now I get to stay at a beautiful hotel with a pool and a tub for a hole lot cheaper thank hotel .com
  • Random deletion of hotel dates on calendar 2/5

    By Cj 1186
    I wish the search profiles can be more specific . I also get random alerts showing hotel dates have been cancelled when In fact they have not.
  • Stolen card 1/5

    By jejeer19
    So if you choose to pay later it means they send your credit card info to the hotel you reserved and if your identity gets stolen they are not responsible never again using Hotels.com
  • Good functionality but follow up too cluttered 4/5

    By Hammerdone
    I do love Hotels.com. Use it EVERY WEEK. I HAVE A FEW GRIPES: 1. Confirmation emails are just too cluttered. Anyone arriving in a new city to get to their hotel needs only this info: Where is the hotel. Have I already paid. What room level do I have. The email links and ‘manage my bookings’ part of the app have links to maps that VERY often do not work, and have way too much small print and detail. Make it clear and simple.
  • Quick, easy and affordable booking 5/5

    By JLAF0912
    Love booking on the app and getting those friendly invites by email for additional savings! Great customer service every time I call to confirm booking details.
  • Mr.Benito Fernandez 5/5

    By 135458438;500/
    Excelent website, prices and customer service
  • Hotel gift card 3/5

    By CBS SA
    Trouble combining card
  • Easy Access 5/5

    By Gus Fandango
    Hotels.com is a great app that is quick and up to date with reviews. They’ve worked with me working on the road with on the fly changes and never a hassle.
  • Be careful 1/5

    By anonandanon
    Be very weary about booking any travel plans with this company. Hotels.com has the worst customer service I’ve ever had. Truly. No one has any power to resolve problems. I booked a hotel with credit card and gift card, and when I decided to cancel my booking as dates changed, I only received a refund on the credit card. No refund was ever received to the gift card. And despite pleas, tweets, calls, and chat messages, I couldn’t get them to resolve the problem.
  • Can’t get rid off this app 1/5

    By coloringCK
    This app popped up on my coloring page on my Bible coloring page and I can’t get rid of it. By now I’m so frustrated that I would never use this app! I’ve even tried downloading it and it just took me right to the ad page. I then tried to sign back up onto my original app and it just took me right back to the ad page. The Bible coloring app is my favorite and now it seems it’s totally lost to me. Why can’t you be like the other ad pages and have an X to close the ad? Believe me if I were looking for this kind of app I would definitely NOT use this one. Does anyone have any ideas?
  • Needs to work better when switching apps 3/5

    By brick_jersey_johnny
    If I have to switch apps while booking a room (I.e. going back and forth between banking app or texting — things I need to check when booking a room), i keep having to renter information on the checkout screen (names, special requests, coupon code, etc.). Very annoying.
  • Cute iMessage stickers 5/5

    By Ria513323
    I don’t really do app reviews but I saw that I got cute stickers from this app I can use in iMessage and I love it. It kind of made my day.
  • Rewards don’t work 1/5

    By Ryanperry36
    Rewards function of the app do not show up. Only works on the website.
  • I use this app all the time! 5/5

    By DangerNacey
    This is the only app I use and have been for years when booking hotels. I always tried to stay at Marriott’s for the rewards but that wasn’t always an option and with Hotels.com you get a free night every time you stay 10 and it gives you a credit for the average amount spent over the 10 stays.
  • Booking on line 5/5

    By Wanda5585
    Booking on line is fast and easy.
  • Rewards bs 1/5

    By Cafertsr
    I have had two free nights for months and they will not allow me to redeem them. What a scam!!
  • Looking at bookings 3/5

    By Brown-Hiegel
    I have made three bookings with Hotels.com. Two of them do show up in My Bookings, but one doesn’t. Until I made the third booking, I was able to find the one that’s currently not showing by looking at Find My Booking. So, I’m unclear about the use of this App.
  • Man they have hotels 5/5

    By Philly Philms
    I sometimes need hotels when I travel because I am far away from my bed and I like to sleep in beds. Every time I use them, I end up getting somewhere to sleep and almost always that means a place with a bed. If you like to sleep in beds when traveling. Use hotels.com.
  • GREAT DEALS 5/5

    By Rhondyboo
    I have lost track but, this is the fourth or fifth time, I have booked with this app. Always a GREAT DEAL!!😊❣️
  • Wonderful Customer Service 5/5

    By JRentas
    I booked a hotel that was less than satisfactory and customer service was extremely polite and quick with my refund. They even communicated to the hotel that I would be checking out early. App is easy enough to use after you mess around with it.
  • Still can’t get it right 1/5

    By Voodoodoc6
    Have done several bookings and it never makes it to my list on app. Then you call for help and the definite language barrier. Time to start using trivago
  • Hotels.com SCAMMERS 5/5

    By gffsaruhg
    Untruthful, dishonest money grabbers. beware! Call the help desk and try to seek any kind of service or solution, it goes to a call center in El Salvador where the agent will get a “supervisor “ whom states the exact same script as agent and upon asking for his supervisor there isn’t any period. Meaning lawless, irresponsible, unprofessional methods are being maintained by this sort of agency. .
  • New app 1/5

    By Ryanttttttt55544
    The new mobile app stinks
  • Great App 5/5

    By Gshoe90
    Great to use on short notices!
  • Horrible 1/5

    By AML1317
    Doesn’t show my future bookings and I’ve gotten out of the app and reloaded several times. Crap!
  • Convenient 5/5

    By salt warrior
    In my business travel, I often need last minute changes or bookings. Hotels.com tends to get me where I need to be at decent price even last minute
  • Never again 1/5

    By fokallofem
    Worst experience ever with an app or their customer service. Do not use this service ever, not even once
  • Crap 1/5

    By hatepoorapps
    This is probably the worse app ever created. Doesn't work and good luck getting customer service. Terrible.
  • سئ 1/5

    By fahad_alabdli
    لانصح بتحميله سئ و الخدمه فاشله والاسعار غاليه بوكينج افضل بكثير .. هذا عن تجربتي الشخصيه
  • Has issues 2/5

    By JenFLA15
    1. Does not put the cost of rooms from low to high even when that option is chosen. 2. Also infuriating that it does not give an option for signing in those all ready registered with hotels.com & populating basic info such as name and address etc. instead it does not offer the sign in , you have to type it each time & it asks you to choose a password but again, no sign in option! 3. I was typing a few lines in the special request section about my very late arrival & twice it refreshed and I had to start the entire form over !
  • App not working 1/5

    By PP-Zapata
    I tried about 7 times to book an hotel and was taking so much time that I lost couple o good deals
  • Greatest hotel app!!! 5/5

    By j-ewel
    Everything you need to know is in the title
  • Terrible 1/5

    By upset customer bob
    Terrible company
  • Excellent 5/5

    By Jet-Plane
    I use it everytime I got out of town.
  • Will save money 5/5

    By smkid
    Saves money on hotels.
  • Fast and to the point 4/5

    By Deasa1
    The app is great but the property’s I’d look into a bit before thinking that they’ll just be good.
  • Fair prices with ability to cancel 5/5

    By Wnat Nickname?
    Great choices of hotels with fair prices. Love the ability to organize all of our lodging for a trip in one place. Easy to make modifications or cancel. We book way in advance to get better prices and more room choices. Ability to cancel saves on travel insurance prices since we do not have to include lodging in insured amount.
  • Excelente para viajar 5/5

    By Victorsuarez08
    Siempre uso hoteles.com consigo muchas ofertas
  • Need to fix Rewards and bookings 3/5

    By Cvreiu
    When using app, the Rewards options and the Bookings option is not opening. When trying to refresh upcoming bookings, you get an error message “We could not retrieve your bookings. Please try again (3103)”. When trying to view “Rewards”, its not loading.
  • Easy process 5/5

    By malibu-ske
    App is easy to Maneuver. Have used many times
  • One of the best! 5/5

    By Mommiroach
    I am a pro traveler! I triple check prices. For NYC alone, Hotels.com deserves five stars. And if you need to cancel or change a reservation the customer service is excellent!! Happiness in an app. 💕
  • Barely Functional 1/5

    By badseed42
    Can’t delete cancelled bookings. Doesn’t always show current bookings. Doesn’t connect to the maps application for easy setup and navigation.
  • Customer service? 2/5

    By pphhhttt
    Trying to change a booking and add a night. Get a message stating that I can’t do that online but customer service would be happy to help. Click on customer service for a phone number and get a message bookings can be managed online now with no phone number option included. I went out to a search engine to Hotels.com rather than the app, got to a customer service number and just went around in circles with the automated answering service instead of just being able to talk to someone. Your customer service is woefully lacking.
  • hotel price is not competitive anymore 1/5

    By kiddo cherry
    even with secret price, agoda still cheaper
  • Love this app... 5/5

    By Clean6972
    Great app
  • APP doesn't stay current 1/5

    By Seth0913
    I have cancellations that are still showing under bookings but the reservations I've made since then are still not showing up. Very aggravating!
  • Print Receipt? 2/5

    By Texas Bigfoot84
    Overall the app is not the most user friendly. Paperless is great but I need to print out a receipt to turn in to my employer with my experience report. That should be an easy option but I can’t figure out how to do it?

Hotels.com: Book your hotel app comments


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