Ease of use 5/5
Great app! Easy to use, great offers! I have used this app for all my vacations and travels.
Expired free nights 3/5
Who can afford to travel enough in one year to get one free night before it expires in 12 months? Not me! Only businesses or people who have a lot of money & can travel so much in one year can earn their free night. 😕 I try to use Hotels.com every time I travel but not nearly enough until my free night expires! It becomes frustrating. Please Hotels.com don’t let our hotel points expire so we can actually earn our ONE FREE NIGHT.
Great company, great app 5/5
I am a huge fan of hotels.com. I can always find a reasonably priced room, in advance or last minute. Customer service is second to none. And the app is soooooo easy to use. Could not ask for more!
Love this App.
Hotels makes it very easy to book and the rates are great as well I have used 2 free rooms after booking 10 nights
Easy and convenient 5/5
Love to use the hotel app. It makes booking a hotel very simple and convenient.
The worst experience ever 1/5
I’ve been tring to transfer my points to a new email address & it seems that the rewards program takes a month to review their emails
Thought I got ripped off but I got comped a free room 5/5
I arrived in Italy, lost and low key trying to stay calm. I arrive at my reservation and the door was locked. So I found a new place to stay and while I was at my new place a representative called me and said they were trying to reach me all day because my hotel I had originally booked was undergoing emergency maintenance. I told them I had to get a new room but I still needed a place to stay the day after that. They called back and comped me a free room and set me up with a different hotel reservation! Saved my life!
Great site 4/5
My only issue is that I would want to be able to put more than 3 children on my request when I book.
Doesn’t update bookings 1/5
By Rossian Roulette
Continues to show completed bookings as still upcoming. Doesn’t show several upcoming bookings despite my manual entry of confirmation code and name, I tried both on website and on app, kept pressing update icon to no avail. And if it finds these bookings it doesn’t save them all on my phone! CRAP.
Awesome app 5/5
Very easy to use. Great deals.
Stay where I want 5/5
By surly john
I travel a lot by bicycle and train. I find decent to great accommodations on my routes without having to bike, cab or walk out of my way. I also enjoy the discounts offered and extra perks. Hotels.Com has made traveling a breeze.
Always available 5/5
By Beautiful's and TT's Music
Every time I want to book a room,Hotel.com is always available.
Not working 1/5
I updated and every time I try to open the appt. it crashes. HELP!!
Love this app 5/5
Great easy to use app. We travel a lot and like the idea of 10 rooms get one free. Thanks hotel.com
Quick and easy 5/5
We love using Hotels.com when going on vacation, we never plan ahead and can easily make last minute reservations that fit our budget.
Not really a deal. 1/5
I made a few reservations in the past and the app gave ok deals. But if you just go to the actual hotels site or call you can pretty much get the same deal! And the rewards you get for reservations actually expire! So unless you’re a frequent hotel booker then I’d forget this app all together! I am! Delete!
Not cool 1/5
By CO outdoorsman
Some friends and us were booking rooms simultaneously.
Their price was $20 less because of the mobile app. So we download the app, booked the same room, same hotel and our price is $15 higher. The site also had a promotion to refer a friend and get $50. We tried to refer a friend but it wouldn’t take the email....no benefit from that either.
Very buggy and could use a lot of work 1/5
I hate when sites tell me how many people are looking at this and how many have been booked in the last 24 hours. Seems like cheesy pressure tactics that turn people off. Maybe just me but I do things my way thank you very much. They all do it and should stop now. Whoever stops doing it will get more market share bc it's annoying as heck
The app has not improved in a while. Getting buggy and unstable And slow.
Terrible app 1/5
This is a terrible app, unfriendly, not what you would expect from a brand like this at all. If you had an email account attached to it and you change it, you will loose your night rewards.
Great App! 5/5
I love this app so much, it’s very convenient for me to book a place to stay at anytime! It’s easy to use too!
Easy, convenient, and good value! 5/5
Stop asking. 1/5
Stop asking me to rate your app. Automatic 1 star.
Easy, quick, informative, use it for hotels over seas and domestic. Never an issue.
This app crashes my iPad.
Account sign in issues 1/5
By P11 Rok
Sign in doesn’t work. First, you can’t copy and paste into the password field, and second, the captcha is a random scattering of flashing red dots so it’s impossible to provide the letters (since it’s just random). I can’t find a way around this so it seems there is no way to login to my account.
Very Reliable 5/5
By Anencephaly Mommy
I have used competitive companies & been let down with their services. Not once has Hotels.com had an issue with my services. When we did have an issue, the hotel & company worked hard to solve it immediately. Definitely great deals & rewards!
Simple and convenient!
Can't log in! 1/5
I can log into the Hotels.com website via Google... the app only supports FB or its own login. So, I can't log in!
Love it !!! 5/5
Great app !
Hotels don't seem inclined to make good 1/5
Excellent Customer Service 5/5
By Danette McBride
I have to say the customer service that I have received every time I either have an issue or question they have gone out of their way to help. I would recommend Hotels.com to anyone.
Prices—TOO HIGH! 2/5
This app needs work. On the website you can see the specific room with photos and details. But, mainly—the prices are too high and don’t fluctuate much. Use the website while not being logged in for better deals. Only reason I stay on Hotels.com is for the free night—however it’s only $119 to add to the “free night”. Taxes and fees don’t help, but hey, this is America!
Way cheaper! 5/5
I tried to book this hotel through two different websites including the Marriott website and hotels.com was almost 500.00 cheaper.
Hotels.com to the rescue!! 5/5
Worst nightmare, A Business trip, 6 employees, As a busy owner of a start up, I booked our product launch with a travel agency. After airline delays, we arrived, late at night and our hotel was closed for renovations. We had originally planned to anchor at one hotel and travel to vendors in the surrounding areas. I was panicked, the airport taxi-driver was giving me the “now what” look? I was in shock, flustered, then survival mode kicked in. Ok team let’s figure this out. Thankfully, I employed some some calm millennials, one whom suggested checking out Hotels.com! “My laptop is packed and no internet” was my analog response. Well... there’s an app for that! Cell signal and hour up and running. In less than 30 minutes, via the app, I was able create a login, and book multiple rooms, multiple people, for the first few days. Wow. Just wow! That’s what I call instant gratification! I later went back and booked multiple hotels for multiple dates as I realized that by using Hotels.com- we did not have to restrict ourselves to one hotel. I was able to move closer to the vendors, see more of the state and saved a significant amount of money in travel costs. Additionally, as it was “last minute” we saved money and had better quality hotels due to speciality pricing!!!! No more travel agents. I will use Hotels.com exclusively. The hotel reviews, the google map interface, the competitive pricing and the photos enabled me to save money. I also learned about another app that day, Lyft/Uber.
This is the future for businesses small and large and you earn Hotel.com reward points!!
Doesn’t work often 1/5
Im not sure why, but the app seldom works. Logs u out for no reason and does not accept a reset password.
By Dave USN Ret.
I see the 5% discount show up but then it disappears.
Picky guy 5/5
By Mz Mendoza
First time using the App. Very helpful booked extremely fast.
Great app 5/5
I love using this app.
Email free night offer scan 1/5
Your email scam for 1 night in a hotel of your choice for free is a pitiful way to treat excellent customers
Amazing and friendly user 5/5
Great place to book your next best place for vacation
Don’t even deserve a star. 1/5
Spent 3 hours on the phone being told 1 thing by hotels.com then another by hotel. All morning told booking is booked. Get an email saying call. Hotels.com told me need to call someone else after I had already done it all this am. To only get an email again in the afternoon after it was said to be handled. Worst experience to deal with while traveling 500 miles the day of your arrival.
Customer service excellent I would recommend anyone its quite and and the staff go above and beyond
Don’t get screwed 1/5
By Mr Fixitmn
After booking on 3occasions recently I discovered I paid much more through hotels.com as opposed to calling/booking hotel directly. Many of the rooms are at premium prices. App lies about availability (tell you only 1 or 2 rooms left when in fact several rooms are available). Paid $309/night in Duluth MN. Holiday Inn highest rate $179
Paid $200/night in Chicago. Hotel rate $139
Paid $279night in 3 rivers. Holiday highest rate $130 night. If you don’t care about $$$ download this app
No hassle booking 4/5
By Riverside traveler
Easy to use with a free night bonus.
Best Hotel Deals 5/5
By Adria aka Adge
I just downloaded the app after using the desktop and mobile web. My app experience made it convenient to find the best hotel deals on the go. I recommend using the Hotels.com app, though the desktop and mobile we experience is awesome, to book your next hotel stay.
Perfect for traveling! 5/5
Loved using this while traveling around Europe for a month! I found the cutest places at discount rates and just booked the night before! Couldn’t be easier
This app is so helpful in planning our travel. 5/5
We have used this app for over a year. It has had a 96% success rate for us. When the 4% was faced, they helped us sort out the issues. It has been wonderful having this app.
Great App 4/5
By Nana loves to travel
Love having this app to help find hotels. It is also nice to be able to have the confirmation on your phone and to be able to make changes easily.