Best app ever 5/5
I love this app 😍
ZERO customer service 1/5
By angry tourist
Worst app ever. 1st, the second I booked my hotel the price dropped $70. stayed for 2 nights & they made us switch rooms. Westin was a disaster. Sure Hotel tonight are always there to talk- via phone or text or email- but THEY ARE NO HELP. Promise they will call hotel, but no help whatsoever. They have no way to help with major issues at hotels because they have no influence with the hotels AND the hotels won’t help you because they don’t care because you booked with Hotel Tonight. When disaster strikes & believe me it will- because the hotel knows you used the Hotel tonight app to book, they take full advantage because they can you’ve paid in full in advance & they can do what ever they want.my advice pay with American Express and/or Payapl to protect yourself!! The hotel can Change your room and the number of beds, Leave soiled hotel linen carts & garbage cans out side your room for 2 days. Let people in the hotel charge things to your room for 3 days and the hotel managers act like they actually believe you drank 43 cups of coffee at the hotel Starbucks in 48 hours. Hotel tonight can not do anything and the hotel refuses to help. Your stuck in purgatory. Only use this app if it’s an emergency and you need a room, but better yet just air b&b instead.
TWO MAJOR THUMBS DOWN.
By A. Hock
Easy searching for hotels. The best is the perks the more you use HT the more perks you get revealing even better discounts.
Amazing and Super Convenient 5/5
We used it in San Francisco. Better pricing than any other place I can find. Fast and easy!
Scam CAUTION!!! 1/5
This app is a joke and a scam. I booked a room with this app for 2 nights. Drove to the hotel. The hotel was all booked up and had no room for me to stay. So I call this app customer service. Two different times and both time they transfer me around and then just hang up on.
They will not refund me my money for booking a room that never existed.
Horrible custom r service. Horrible business plan.
Better hope there isn’t a problem 1/5
The refund policy is absurd. If things go smoothly it’s great if they go wrong u pretty much screwed.
Solid deals and easy to use
Great Resource 5/5
Used this app for the first time at random last week! My love & I stayed a night at the Sybaris in Frankfort, IL for a great price. S/O to Jalen & Jacoby for the sponsor.
Good app but have noticed my wife gets a different price at the same time I’m looking at the same hotel. Which is strange since I’ve made many more bookings.
Love it 5/5
By mrs fuentes
It’s so easy and I always book with them
App needs work 2/5
App doesn’t make any type of sense . I’m trying to book this specific hotel , but every time I search it up on my phone it does not pop up . But when I go on my girlfriends phone , the same hotel is shown . I type in the same exact name and address and everything else but that hotel is popping up . It’s frustrating and you guys need to fix that ASAP !
Unsafe hotels listed and won’t refund no matter what 1/5
Used this app and found a hotel in Switzerland. Front desk closes at 10pm, there is an intercom to talk to someone at a remote location. Property is surrounded by pimps and hookers, I was hassled by the pimps while using intercom. I left because I felt unsafe alone in the dark- hotel won’t refund. They couldn’t allow me in the building after 10, and this is my fault. Hotels Tonight wont honor refund, they kept my money and refuse to be accountable.
Holiday Inn 5/5
By Sea Angel 22
Super swanky with great staff. Perfect for late night arrival to just sleep before heading into old town. Best Holiday Inn I have ever seen!
The best 5/5
Ty for been the right website and always help me to get the right price THANK YOU THANK YOU
Hotel Tonight is my personal hotel concierge 5/5
By Always Beautiful!
I travel at least once a week and I use a Hotel Tonight because they know my taste and are able to recommend rooms that fit my needs and past experiences. I am thrilled with the app and highly support this hotel concierge service.
Customer service 1/5
Hotel booked has nothing to do with what is advertise.
No help from your company
Jeri from 305 5/5
Luv, luv Hotel Tonight. My kids tell me I am an addict searching out great places to stay for a fraction of the cost. Been using Hotel Tonight for over five years! Don’t know what I would do without it.
Great app offers the best rates 5/5
By ItGirl Diva
This ends all the shopping forgets rates it’s all right here
Great Rates with great hotels 5/5
I love the “like feature as it reminds me what I have viewed already.
No deals really 2/5
Basically the same price on the actual hotels website I haven't found any great deal so deleted the app I find myself getting better deals on price line. Hopefully hotel tonight gets better pricing
Not so easy to use. 3/5
The App is too busy and unclear. It works ok.
I have downloaded the app and sign up multiple times and support is no help at all. Have been told there’s nothing they can do. Good luck if you have an issue!
Used to be good 2/5
When Hotel Tonight was really for TONIGHT, there used to be good discounts and deals. Now you can most often book through the hotel’s website for less money.
For example, tonight’s price at the Red Roof Inn say $49, but tax + FEES =$70. On their RRI’s site it’s $61 + tax=$68.xx. How is Hotel Tonight cheaper? Forget it.
Non Refund Policy 4/5
The app is easy to use. The no refund policy makes me uneasy. Otherwise I’d give it 5 stars.
Hotel Staff 5/5
By Chels' mom
Hi, my name is Anna Schoen and I am staying here at Hilton Gaslamp in San Diego, Ca. I witnessed your staff handle a situation with someone who was not a hotel guest possibly loitering in the hotel. This was on Monday, May 14, 2018.
They did an excellent job! They were very observant, respectful and efficient. I was very impressed and grateful.
Ok had to have shower curtain changed because of moldy
I’ve a member for over at least 4years with Hotel tonight and spent thousands of dollars with them. But apparently they don’t care about their customers. The customer Service is worst. I will just change my booking app..
Consistent, customer oriented and great rates 5/5
I have used Hotels Tonight for over 30 stays all over the world since 2013. I love that I can request pet friendly hotels. Customer service is an instant chat away and the perks increase with each level. Invite a friend and get 25 and they get 25 off their first booking. I love the Solid and Lux hotels although if I need a basic I know what I’m getting. Hotels are now telling me Hotels Tonight is cheaper than their website!
Great place 5/5
Best app 5/5
By ross Sarmiento
My savior in My constant travel, awesomely delighted
Holiday Inn Express 3/5
By TJ Grove
It’s clean and everyone was very friendly but the hotel next door (Microtel) was $20.00 cheaper.
Great app 5/5
Easy to use and works every time!
Lack of transparency 1/5
This app offers slight discounts but be aware of allll the fine print. You will get the worst rooms that the hotels have. And guess what - customer service can not help you in anyway. I would rather spend $20 more and get something that is guaranteed.
Last reservation 4/5
The hotel had the wrong date on the reservation when I checked in.
Love This app 5/5
I love this app for last minute affordable travel all
Over the world.
Horrible Support, Horrible Policies. 1/5
Stick with Priceline or one of the solid industry leads. I was stuck with them after using Trivago and there was undisclosed costs that ended up costing me an addition $144 that was refused to be refunded. After 4 hours on the phone and being disconnected 3 times, each time having to start all over from scratch, they issued a credit to my account at hotels tonight. However, not all hotels let you use credits, and credits can’t be used to pay for fees and security deposits. It’s cash that I gave them and should be able to be used for any purpose I see fit. Not their business what I want to use MY money for at the hotel. Needless to say, I will NEVER use Hotels Tonight nor recommend it to any friends, family, or peers.
very reliable 5/5
ive used it in boston and providence, and have always found a cheaper room than any other website or calling the hotels. would definitely recommend to anyone.
Best Deals 5/5
Booked my best deals with this app!
Easy app for booking 5/5
Tremendous app, I use for all my hotels when traveling
Great app! 5/5
I’ve used this app for my work and has saved me money time and great choices!
No sweat! 5/5
By RJV Traveler
Makes booking hotel rooms a breeze, especially when plans change last minute!
The best hotel service! 5/5
I love hotel tonight! They find the best hotels and I have never had a bad experience. Great customer service ... and everything about it is top notch. I’ve used others and there’s been issues. It’s always resolved with Hotel Tonight. Thanks for such a well run company.
Great app! 4/5
By road warrriors
I love the ease of searching for a hotel on this app! We drive to FL often and always decide where we are staying at the last minute. Up pops MANY good choices and the first time I used it we got the BEST hotel ever at a great price! We will stay there again for sure. Only wish they would have a few specifics in our search, ie “pet friendly”, what kind of beds are available(dbl; king, etc). That’s the only thing missing!
Great service 5/5
Always easy and fast Great locations
Love this app 5/5
It is so simple and I just love it. It’s also awesome to know they have a price guarantee making it my first place to look for places. My wife and I visited San Fran without pre-booking any hotels. It was a lot of fun just exploring and then checking the HT app to see where we would stay that night. Really recommend the app.
Last min Travel helper 4/5
This app word for me booking last minute as I like to do so often. I wish the prices they show would include taxes, etc so the extra cheddar when you finalize your pick isn’t always a surprise. Works great for me!
Do not download this app 1/5
By lauryn alexandra
Due to an unexpected air bnb cancelation I was forced to find last minute accommodations for 4 nights in Miami. I opted to go the route of a hotel rather then booking another air bnb due to host’s error with our previous booking, but now I am regretting that decision. Hotel tonight advertises to get you a great deal at hand picked hotels last minute, but what they fail to tell you is that these hotels plan to give you the worst room available. This is not just my opinion, but the words of a front desk staff member when trying to get a room change. In fact, the pictures displayed in the app don’t even show you the room you will likely be getting, but rather show you the suites they offer with hot tubs on a balcony that you won’t even have access to. The most unforuntute part of the whole experience was hotel tonight’s lack of customer service. When I called and expected a refund or some kind of solution for the hardship of being stuck in a tiny room with no space for 4 nights hotel tonight could not offer a refund or even help me get an upgraded room. I was told that the pictures in the app give you a general idea of the hotel’s appearance, but not the room you will be given. When they show you the pictures of the best rooms in the hotel to persuade you in choosing that hotel I personally feel this is false advertising. I wish I had read these reviews and knew the pictures did not accurately represent the room you would be given prior to booking with hotel tonight. Due to lack of customer service and false advertisement I will not be using this app ever again or recommending to anyone else.
Booked hotel but hotel had no rooms 5/5
By dont use hoteltonight
So they had to shuttle me around to another place. And since it was 2 am and I accepted the place they didn’t refund me the money. What else are you going to do at 2 am in Baltimore. Thanks for nothing crap app