Thumbs up 5/5
By kiel 08
Works great to me ❤️ it !
Love Hotwire 5/5
By GiGi Gentry
We have used Hotwire for years now , multiple times a year intact . We have never been disappointed !
App is so bad 1/5
Man, what happened to Hotwire? It used to be so good but the app is so bad. First off, I don’t want deals for hotels that are 50 miles from the search location. It’s so frustrating to look for a hotel in South Lake Tahoe and get results for Reno first.
Also the date slider is garbage. It doesn’t even work. You can’t even select the right dates.
The deals are good but you’ve made it too difficult to even access them.
Beware with the App 1/5
Even if you select the guest name from the list of travelers you have registered in the app it often reverts to the default name after you enter credit card details. If you don’t catch this right away you’re stuck with a reservation in the wrong name.
Always love Hotwire 5/5
Used for years.. my go to always!
The best 5/5
Gets me amazing deals every time!
Affordable, Convenient, and Easy 5/5
This App is so easy to use my grandson can do it. You can have your car reservations in less than 5 minutes. The prices are always affordable.
False Advertisemenf 1/5
They make you think you will get certain hotels and give u something cheaper
Having trouble paying 3/5
It wastakes me to Apple Pay even though my husband does not pay thru Apple. We have enjoyed our stats & reservations have been great
WORST customer service EVER 1/5
Their customer service team is absolutely no help. If there is an issue they live by the “too bad so sad” mentality. DO NOT TRUST THIS APP. They do not care about the hotels they use or their customers.
The best. 5/5
By Williw james huff 456
I use hotwaire all the time and I love it
Took my money and said card was stolen 1/5
To be honest I seen the hotwire commercial and really thought that this was a good site/app but no! My money went through and they sent a the hotel that i booked a fax sayin that my card was stolen, when i have my debit card in my pocket. Smh hotwire get a actual line that helps you problem with guest account or member account.
Its deceiving ! 1/5
By Hotwire user
You never get the hotels that are listed. If so its the cheapest and old one. Upon arrival always want to put me in a handicap. Its just so deceiving!!!
Brand was not listed as an option👎🏻 1/5
None of the Hotels listed on the display were chosen. Why show a list and not offer the brand. Very disappointed!
By JBF one
I always do my car rental thru Hotwire app, its pretty convenient and very reliable!
Never book a car 1/5
If you are new or don’t pay attention you would end with the worst and bummer car company in the town.
Ten year user deleting this app 2/5
As a longtime Hotwire user, I am saddened that I need to delete the app from my phone. I had a bad experience with one of their car rental providers in Orlando this past week. 2 hours to get my car from Ace car rental. Roughly 10 renters ahead of me in line. Not one of the transactions went smoothly. There were four agents at the counter and none appeared grossly inept or incompetent. What failed them was a unique process and what I felt were predatory practices to extract additional fees from the clients. The agent picked you a car, and put the key and a damage form on a board for a porter to retrieve the vehicle. You then went outside and waited some more for the porter to find your car, and wash it. And if the guest before you didn’t fill the tank you may need to sign off that you will return the car with as little as a 1/4 tank of fuel. Weird. Long story short, the vehicles weren’t parked in dedicated spots but just randomly parked. The porters walk around hitting the alarm buttons on the key fobs to find the cars. Ours was apparently blocked in by multiple other cars. So after waiting for an additional 20 minutes they finally assigned us another car. That required new paperwork and an additional 10 minute delay printing and signing again. After the insane process our Nissan Rogue was fine, but we were so scared the return process would be messed up that we returned the vehicle 12 hours early and walked 3.5 miles to the airport hotel in crazy heat rather than risk missing our flight early the next morning. But until Hotwire develops standards including average time to check in/out, software and systems that meet industry standards I will never risk using Hotwire for a car rental again. I definitely didn’t save $50 from using the Avis app considering the time lost with Hotwire.
Misleading “secret hotel deals” 1/5
Booked their secret ALL SUITES hotel to end up in a standard room sharing beds with 2 little kids. Customer service could not have cared less. While I’m at it, to see the actual hotel of a secret hotel deal, simply count the number of reviews from trip advisor. And several times, booking the hotel without the “secret” deal comes out cheaper after their in-transparent fees are added.
Lastly, most hotels will price match hotwires offer or go cheaper.
Love Hotwire!! 5/5
By A loyal Hyundai Customer
This app is easy to use and the hotels always live up to the description. When they say 4 star I know it’s a 4 star! Love Hotwire!
HORRIBLE TRAVEL WEBSITE (0 stars) 1/5
Don’t use this website, it’s a scam. DO NOT RECOMMEND
Finally Great 5/5
By Queer Vic
I have used Hotwire 7 times in the past getting the property I wanted 2 times out of 7. To my surprise there is now a feature that gives you a sneak peak of the hotel you will get. I use the app with Trip Advisor to look at the hotels that are up for grabs. Thanks to the sneak peek of the room I snagged a great 4.5 * hotel in NYC at an excellent price. With that feature Hotwire will now be my hotel app of choice. Thank you for listening to your customers.❤️❤️❤️❤️❤️❤️
Chef /owner 5/5
By chef Rehan 24
Great experience for searching and finding . Super fast and amazing deals . Thanks hot wire.
Horrible App and Customer Service Chat doesn’t work 1/5
I would say 0 stars. You use app for ease of contact, but it takes forever to each customer service on chat. No one even responds after multiple messages.
The best 5/5
By # 1 ahole
Worse experience ever 1/5
By TASB RG
They said it was a Hot Deal in a FOUR star hotel. Turned out to be a complete lie. This place was barely a 2.5 star, run down, scratches and stains everywhere. Dirty.. I showed allergy to their bed sheets, not sure what the heck they ashed them with. Just a horrible experience and a total scam.
3621 west 5/5
Used Hot Wire for several years. Always enjoyed my stays.
Hot Rates not acceptable for cancelation ! and really bad deals if it’s cheap deals ! 1/5
Hot Rates not acceptable for cancelation ! and cheap hotel deals always pretty stinking !
Bait and switch 1/5
The so called deals are not really deals at all. They use false/misleading advertising and a story about their unique business model to create a perception of savings. 99% of the time you are simply being lured into the platform by the possibility of paying the rates of a second rate hotel and getting a first rate one. But what’s the possibility?!!! Practically zero under most circumstances. But their advertising makes it sound like it’s almost always guaranteed. Read the fine print before you book! This business is borderline fraud. And horrible customer service.
Left stranded because of Hotwire 1/5
I will never recommend this app. Does not work and now I’m stranded. Thanks for nothing jerks
Great app better deals 5/5
I use this app a lot and I really love the easy no hassle lay out the deals are amazing and I rarely use any other app because of how easy and cheap I can get a room
The worst 1/5
Glitchy as anything. Hate this app.
Deals that don't exist 2/5
This app has a nice general idea...but a number of deals look good, but upon clicking on them, show as "sold out." I'd understand that if it happened once, but this happens multiple times every time I use the app.
Go to app 5/5
Hotwire is my go to app for booking hotels and cars. Works great and is very reliable.
The worst place to rent the car delete the app before they screw you 1/5
By robert benca
I know there is a lot of review and sometimes we don’t consider them as value till we try so let me start mine. I will never ever rent the car thru Hotwire they are the worst you better go straight thru car rental company and pay little more because you will ended up with no car and they don’t care about anything don’t even take ownership for the mistakes they did and that’s bad even they are the one who put you to this situation. They can keep Hotwire credit and stick it up to ceo where the sun don’t shine
Don’t Like Carrier Given 2/5
I don’t like that I can’t choose the rental carrier or can’t see the rental carrier name.
Worst experience I’ve ever had 1/5
First time I ran into problems with Hotwire was when I booked a rental with them, They rental car company they sent me to had no rentals at the time. I called and talked to a customer service specialist and I was then charged again for another rental that when I got there the company had no rentals available either. The second time I’ve had problems with Hotwire was today I booked a room with them and upon arrival the hotel was a disaster area. Furniture was broken and cushion was coming out. Not to mention the hotel I booked was not the one I was sent to.
I would advice everyone to refrain from using this company as they are not customer friendly nor do they value there customers!!
Skip the app and use the website 1/5
By Husky Dad
Worst app ever. For most hotels it only shows 1 picture, even when there are dozens on the Hotwire Website. I tried to book a trip on the app anyway, but it kept saying my credit card wasn’t recognized. So I called my credit card company and they said They authorized the transaction, but Hotwire canceled it. So I called Hotwire and they said it’s because I was trying to book a deal that wasn’t available. After hearing this, I looked again, and the deal still showed up on the app. I also had $15 of “HotDollars” credit, which an email said I could use to book, but couldn’t use it on the app. This app is so much worse than the website.
As an aside, the Hotdeals, you know, the deal where it’s cheaper because you don’t know which hotel it is? Yeah, that’s terrible because they tack on higher fees. I booked a Hotdeal that was $10 per day cheaper than if I knew which hotel I was booking. Great deal! Except after I checked out, the Hotdeal wound up being about a dollar per day more than the normal booking after taxes and fees were added.
TLDR: Hotwire has good deals, just stay away from the app or the Hotdeals.
Really enjoy the deals and the opportunity to see new places and meet new people... thank you Hotwire
B resort is a must stay!!!!! 5/5
Hotel was amazing!!!!!
Lie on promo code and poor customer care 1/5
They emailed me a coupon. Which didnt work. I booked with them anyway. Next day contacted them and they were replying to me after 7-8 minutes!!! Sometimes longer 12 min. Did not apologize for the delays. And told me several foolish excuses like it was a site wide discount... it said coupon showing that I should cut out the code and use it for a discount! Anyways. That was a lie and operator didnt care. Other than that, deal was decent. Lets see how the stay will go...
This app is simply a fraud.Do yourself a favor an book with normal booking sites
#1 Client 5/5
You guys are amazing!!!
Don’t not book anything with Hotwire. 1/5
Terrible customer service and misleading advertisement. Hot deal that seam like a good deal but then get charged with hide fees. Customer service doesn’t help you.
Not what I expected 1/5
Free shuttle driver and very nice lady.
Manager had worst customer service skills I’ve ever experienced anywhere. And I’ve traveled ALOT. I’ve never ever been treated so poorly when I’ve asked for a different room. I was told was getting a room with a patio and it was under construction full of gravel and a hole covered with plywood.
Great location and price 5/5
Excellent hotel Very pleased with everything
False advertising 1/5
Book a great deal
With them. But watch out for all all the fine print is all misleading. And cannot get your money back. Terrible customer service!!!
I will never go through them again.
Why are the ratings so high??? 1/5
Who is even writing these reviews? Hotwire customer service is TERRIBLE. It feels so automated it’s like they’re forced to read off a script. Not worth the time and hassle. Just book through the hotel’s site.