Great deals , never been disappointed!
Best Hotel site by far 5/5
By in the crease 95
Always my first place to find a great place at a great price.
Stay away 1/5
I booked a hotel through them only to get to the hotel and find out they were full and could not accommodate my stay. Spoke with 3 very rude people at Hotwire and their solution was that they would find me another hotel and pay the difference but I had to pay upfront! That is NOT a solution for me to pay twice for their mistake and wait for maybe a refund. Currently filing a lawsuit for damages and I have yet to be reimbursed.
Better be ready to book instantly 1/5
Because if you take 5 minutes to book the deal is gone and once they know what you are looking for they jack up the price!!! Avoid this app
No refund for a rental car 1/5
Even though we prepaid for a rental car (SUV) to go to a wedding in North Carolina and then a HURRICANE threatens, Hotwire would not do anything for us. I ASKED NOT FOR A REFUND BUT JUST HOTWIRE CREDIT. Still no because it was non refundable.
However I booked our hotel thru hotels.com and called them and even though we had prepaid and selected the cheaper non refundable rate, we got a FULL REFUND..
Obviously Hotwire does not care about personal issues due to a hurricane and evacuations of North Carolina.
By the bouj
Works for me 5/5
Simple, quick, competitive prices, works for me.
Hidden charges 1/5
Never again ! First and lastime that im going to do a reservation with that company. The hide the hotel charge like for pet allowance. They don’t tell you before you do the reservation. And the if you change a hotel once you can have options because they don’t accept another change. Completely not recommended
Hotwire is Awesome 5/5
I’ve been using Hotwire for years and have saved thousands of dollars on hotel rates. I’ve never been disappointed, but it does require a little homework on the users part... i.e. have a general idea of where you want to stay in a city, read the amenities section carefully so you know whether your getting free parking, etc.
I just booked a rental car through Hotwire and it was very simple
Do use Hotwire!! 1/5
Terrible customer service, I booked in error and advised immediately my mistake and even after being elevated to a manager, they refused to help me. I DO NOT recommend Hotwire. There are too many other companies out there that would appreciate your business.
I didn’t recommend this app 2/5
So frustrating when I booked two hotels for my cousin. We were informed that the booking was canceled upon getting to the hotel. I had to call Hotwire Care and I was told my account and booking was flagged by their Risk department. I tried to reach the number given to me by their customer care, but it keep asking me to leave a voicemail which I did.
Firstly, I didn’t receive any email or a phone call that will notify me that there’s issue with my account. This is a poor service
Secondly, why would your risk department has a voicemail number and not a number people can reach and talk to a human?
Thirdly, your customer care representative are rude.
I have deleted your crab app and I have filed a dispute with my bank.
Truly awful 1/5
A truly awful, misleading travel firm. The discounts they claim to offer are actually the same and sometimes higher than booking directly. Better to book directly and have the option to change/cancel etc.
The worst company ever! 1/5
Complete Sham!! Both ever taking and the customer service is so absolutely to me I cannot believe I am so upset! Never ever use this company!
Not as promised 1/5
Hotwire said the car was at the airport. Not so required 2 shuttles. Could have booked it directly with the off site agency for less then the false Hotwire deal. Bait and switch
Excelente servicio 5/5
Muy bueno precio y excelente servicio
Money saving 5/5
Always save us money in great hotels. We travel long distance to visit family and it is a great resource for us when Seeking a spot to rest for the night.
Avoid Hotwire, look twice before you pay 1/5
I booked through what is called Hotwire deals, I’ve chosen specific amenities to filter hotels prior to booking. When I am done with my booking I got the rotten egg. None of my selected amenities prior to booking was granted. It’s a waste of money and a scam to get you a deal that dose not exist.
Avoid at all cost 1/5
By Chris & Ed
Hotels will refuse to help with any discrepancies because you booked with Hotwire instead of their website. Hotwire will not help because theres nothing they could do and it depends on the hotel. I was told by the receptionist if i would had made my reservation through marriott they would be able to accommodate my family but there’s nothing they could do with hotwire reservations.
Room selection 2/5
I love the prices on Hotwire but... I have booked with them several times before and they end up sending me to the same hotel over and over again. I would think they would give you something different based on where u have stayed before!
Poor content reliably 1/5
By Walter's Wanderings
Chat person can’t don’t my booking.
Booking number doesn’t show up on my app.
No place to search booking number.
I got an email but no conformity with the App 😕
Always my solution 5/5
Love this app! For years I have been using this app to rent cars on my trips! Great prices! Easy to use always! Thanks!
Deceptive Offer 3/5
I was presented the “amazing offer” for up to 50% discounted price plus and extra $10 if I booked until midnight 8/16 only to find out that the “ROAD10”promotion code could not be applied on my reservation due to the car not been marked as “hot rate” (no car was marked as such though).
I would expect that I will be at least be reimbursed the $10.
Spyros I. Marinis, MD
They guarantee the lowest prices which is always false. Look elsewhere for better options!
Best and easiest booking for cars no matter where you are! 5/5
By Subway surfer awesome person
Always easy and fast booking! Been using hotwire for cars for over 7 years and I have been great full to get lowest pricing and price comparison in one easy app! Absolutely the only way I book a car rental while traveling! Hotel is ok. Love this app though! So easy!
Dr Dennis Wilson 5/5
By Dwjazz Jazzbone
Great app. Great rate. Always dependable, Always reliable. What’s not to love???
I’ve used my email to get hot deals sent to me and have not gotten one email and I need a minivan and wanted to save some money and now the pricing is through the roof
Thanks for nothing.
Terrible service 1/5
Hotwire is good for booking a room with 1-2 people. Do not use this site for three or more in the room! It asks how many you have but do no trust it. Then when you do get to a hotel and find out they misbooked it try and call their customer service, what a joke 31 mins on hold then 26 mins on the phone with them and no resolve at all. We slept 3 in the bed and one on the tiny couch. In their defense the hotel customer service was even worse. It isn't worth saving $20.
Great deals on rental cars 5/5
Love to use hot wire for great deals on rental cars!
Avoid this place! 1/5
Do yourself a favor and stay anywhere but here. This property is part of a timeshare network (VRI.) It’s not an “inn” or a “hotel.” They already have timeshare folks money, so they don’t have to impress them. They aren’t there to impress anyone. We stayed for 5 nights. On the last morning the cleaning person opened the door at about 8:45 demanding we get going. I told her we were getting ready. She heavily sighed and proceeded to stand outside the rooms glaring at us for the next hour and 15 minutes. Check out is 10am. A 10am check out is already ridiculous. 8:45 is insane. We had 3 rooms. We had vacated one of the rooms by 9:15 and we told her. She rolled her eyes and still stood outside “mad dogging” us. They didn’t clean any of the rooms once during our stay. Towel exchanges was the extent of their housekeeping. At $205 per night/room you would think you would get a little service.
The service we did get was in the form of a $75 per room cleaning fee. Over $3k for a 5 night stay wasn’t enough $$$$ for them. Remember they never cleaned the rooms during our stay. When we called to find out why there was an extra charge on our card. The manager proceeded to scream at us. When it was explained that no one cleaned our rooms during the stay we were yelled at, “we don’t do that!” She told us they don’t care about repeat customers. Lesson learned. Avoid all properties managed by VRI and stick to branded hotel chains.
Overcharged, deceptive location, and the worst customer service 1/5
I booked a room on Hotwire which claimed over 55% savings for a 4-star hotel in a large city. What I got is a hotel west of the city by miles and a total cost that was actually more than directly booking the hotel on their website.
When I contacted customer service, they provided a templated response saying they couldn’t provide a refund or credit and then kept ending the customer service chat on me, multiple times.
Very discouraging and disrespectful. One of the reps even stated that I didn’t need to know anymore information and flat out stated i wasn’t getting any money back or a credit.
If it sounds too good to be true, stay away!
You lose all compensation when you book through them! 1/5
By 2 Kennedys
If there is a problem with the hotel Hotwire will only offer $25. No full refund even if they do something horrible. In my most recent case I saved $9 over booking the Comfort Inn Downtown in Chattanooga only to have the staff ignore our do not disturb sign and wake us early. Normally I would get a refund from Comfort Inn. 1 hour on the phone and texting with Hotwire and the best they can do is $25. This applies to thefts from your room and other losses also. Not acceptable!
Promo code fiasco 1/5
Tried a dozen time to use promo code and pay with PayPal, every time I came back after logging into PayPal, the promo code “mysteriously” disappeared. An incredible hassle and ended paying with another method. Fix this glitch or don’t offer promo codes
Cannot add trip booked on site to app 3/5
We booked a bundle trip on the website and cannot add our itinerary to the “My Trips” on the app. Not impressed with the app so far.
Good but could use more features 5/5
Great app, but I still prefer kayak because it keeps track of everything like my flights, flight miles, places I traveled, how many cities I’ve been to, and syncs automatically. It would be awesome if these features were added to Hotwire so I could use it as my main travel app.
Hot deals 5/5
Great service, great rates! Keep up the good work!
I have to keep logging in 3/5
Please have a touch id to login for IOS and I don’t know why you guys keep logging me out with every update its so not user friendly.
La mejor app para hoteles!! 5/5
By Alex Sensy
Hidden fees! Stay away 1/5
Use Hotwire if you don’t mind getting stuck with surprise fees after you book, or at check-in. Recently thought we got a good deal on a hotel, I am booked for $97. Just staying here overnight on a quick road trip. Not using any facilities or anything else. To my surprise the hotel charged $31 plus tax, coming to $37 in order to park overnight on their property! Talk about sticker shock!
I talked to hotwire, and they claim they have no way to warn people that there can be extra fees added onto your stay. This would be like apple telling you that after you paid a nonrefundable fee for your iPhone, you also were required to then pay for AppleCare for three years. And they only told you that after he went to the store to pick up your phone and had already paid.
At check out, there should be something that says there may be other additional fees charged by the hotel beyond all the taxes, hot wire fees, recovery charges that hard wire is already charging you for. This does not seem like truth in advertising.
Why would I ever decide to pay or book anything in advance if I didn’t know what I would have to pay additionally after a nonrefundable purchase.
I’m going to stick with Hotels.com in the future.
Expensive FEES TAXES RATES⬆️ 1/5
Not a friendly people
$$$$$$ rates are ridiculously expensive
No need to use this App
I’ve found out about many other “travel” apps and got better rates so far
I would never recommend this app to anyone!
Good, but sometimes hit or miss 5/5
By eric from detroit
I use this app regularly for trips to New York. Sometimes it’s great and you can get an awesome deal. Other times (20% +/-) you get a crappy deal. Works well most of the time.
Awesome savings!!! 5/5
By Lil Annie53
Love how easy and fast I can book a room anywhere!
Overall best deals 5/5
By Marty Mich
I typically look for deals the evening I want to stay (unless there is some big event) sorted by price low to high and choose the best I can with 70% or higher rating. I’ve had some great deals. The very beat have been when I’m traveling in the off season. I haven’t found a better easier system for saving. Car rentals have been good too.
Extended Stay America is not a 2.5 star hotel
No room 1/5
This hotel does not honor Hotwire reservations. No rooms available
This is not a 2 1/2 star hotel 1/5
I am having to get a another hotel tonight because I was mislead by Hotwire. I stayed at 1 hotel down the road last night that is rated 2 1/2 stars by hotwire. Tonight I book a 2 1/2 star hotel listed as a hotwire “hot deal” and this place is a straight up dump. This is a motel for construction workers, no offense thats my biz too, but I’m on a family vacation and I have small kids with me. This is not even worth comparing the 2 places, this is straight up being mislead by Hotwire. I would love to walk both properties with a hotwire rep and see if they can compare the 2.
By Northern NM Pueblos
Always Right On
Best yet 5/5
This is the best resource for travel. Thank yiu
Love Love Love!!! 5/5
By Chrissy Crys
I absolutely love Hotwire! I’ve been using it nearly a decade, and it has never provided me with a bad experience. I love the hot rate deals! My hubby and I enjoyed a 4.5 star hotel downtown for a fun staycation for a hot rate of $78/night! We use the bundles regularly for family trips too!