Very good 5/5
Have a good hot rate
Always get the best rate
Good prices, lousy app 2/5
Every time you leave the app, however briefly, it resets completely once you return to it, forcing you to start your search over from scratch. Extremely inconvenient when trying to juggle multiple tasks across different apps (which of course is common when arranging for travel). Closing all other apps, uninstalling/reinstalling, restarting phone, etc makes no difference.
Best deals in town best app 5/5
By NELLY CRACK DA DON
Nice deal on a suv Yukon 7 passenger they have the best deals in town
VERY DISSAPOINTED 1/5
Firstly, I would like to say I have used this app multiple times and I had not had a issue until this last time I used it on 2/16/2019. I chose an area in the southwest of Austin considering I was coming from Houston, tx. When I booked and paid they gave me a hotel all the way in the northeast side in round rock, Texas!!! Like how does that happen! It was and extra 30mns up north from downtown where I was going. The hotel was horrible and it was not worth it. I ended up cancelling even though it says on here no refunds. Lost all my money but oh well. Will not be using this app again.
NU Rental Car 1/5
Booked a Hotwire deal for a rental car. After landing at LAX no one heard of NU Rental so there was no shuttle available. Called the number provided with the confirmation. Absolutely, no help! They could not reach company on the phone.
I ask for a refund, they said all deal are final... No Refunds, BUT could book another car over the phone!
This HOTWIRE is a scam! Do yourself a favor and look elsewhere.
Love love love 5/5
You guys always have the best deals!!! Thank you
GB stay 5/5
Great price and EASY
Signing in has become ridiculous 2/5
By Ex Cityslicker in K of P, PA
I am fed up with trying to sign on to Hotwire on my smartphone and have gotten fed up on numerous occasions and went to Priceline.
Real fast 5/5
I like this app but how do I earn rewards?
Military mom 1/5
I would not recommend ANYONE military affiliated use Hotwire!!!! My son has been deployed serving our country for 8 months and I had booked through Hotwire to be at the base when his ship returned since I am a special ed aide my funds are very low. His ship got extended a month on deployment so I tried to change the date of my stay NOT a refund....all I wanted was to change dates because it was nothing anyone could have known would happen when they got extended. I tried numerous times speaking with Hotwire and they would not budge!!!! These people are not military friendly whatsoever they do not care!!!! Giving them one star was even to high for a recommendation!
Basically, theft. 1/5
By Jeffry H
Terrible customer care.
Login failure 1/5
Login doesn't work with facebook or regular login. My profile isn't save, neither are my trips. practically useless.
Hotwire rip-off! 1/5
I booked a car rental through Hotwire yesterday, the price went down $140.00 today, is was also through Hotwire but they refused to give me the lower rate or cancel my purchase. I strongly recommend that you DON’T ever use HOTWIRE it is a big rip-off. I will never use this company again !!!!!
Please do not download app 1/5
I tried to book a room with this app but instead they took my money and I’m having a problem with them refunding me my money do not book with Hotwire this is the second time that this has happened to me
Best deals I’ve found 5/5
By Siberian Tigger
Hotwire is my go-to app for hotel deals. More than any of the other big name hotel sites I’ve tried, Hotwire consistently has the best deals.
No real option provided 1/5
I booked a hotel due to a delayed flight after at 12:30 am 28th of January.
The flight was delayed until 6:10 am the airline would not cover hotel expenses but I still need to sleep to be able to function on a Monday to go to work.
Booked The Hard Rock Seminole, where I was told is sold out and that they can’t check me in at 1:00 am and she mentioned various times that she couldn’t do much because I booked through a 3rd party meaning HOTWIRE. So there’s no real benefit to booked through Hotwire because you are not treated like a client they want to help.
I needed to sleep the few hours left to pay an Uber AGAIN to catch a flight that was delayed so instead I’m here writing my first EVER bad review to a company, I have been working 3 weeks in a row and I pay for a room that is not available and I’m
Just wondering around the Hard Rock Seminole, I was told if I get a players card that I might get a chance of getting a room, so if that was even possible what wasn’t there a room for me from 1:00 am until 4:30 am that I have to head back to the airport o make it to the flight in time.
Have Microwave and up date charging ports 4/5
By i want to thank yahoo
They need to have microwave available in all rooms.
They need to at least install charging ports compatible with USB ports that one can plug phone onto directly.
Don’t ever book Hotwire 1/5
I booked airlines and 2 night stay the airline confirmation was never provided and I could not get checked in time because Hotwire does not answer the phone lines without a long wait also since I could not catch my flight they said they arranged for hotel late arrival but when I arrived the hotel said they see my reservation but sold my room and they were sold out and could not check
Me in. This was 8 months ago and I am still fighting to get the money I paid for the 2 nights hotel stay I never received.
18 year user 5/5
Hotwire has greatly improved the quality of my life. I’ve been an avid, loyal customer for many years and love it. Really spoiled on car rental rates and hotels. Thanks for everything.
Best last minute RATE EVER 5/5
By sue Louard
I called a few rental car places they were charging me between 15-20 dollars more than Hotwire! No need to search around
Always the best rate by far! 5/5
I started using Hotwire 9 years ago, and I can’t recall being able to find a better hotel rate else where. The app is amazing, it allows to make a reservation in a few clicks when I need a reservation quickly.
Nice job 5/5
It’s Great Thanks
No savings 1/5
Hotwire indicated rate was 50% off but hotels direct price was only a dollar more than hot wires price
DONT DO IT 1/5
Don’t book with them!! Customer service is useless. They don’t know what they’re doing. There’s hidden fees up the butt but everything’s non refundable so you’re ultimately stuck. Worst experience. Stick with hotels.com or book directly. You’ll save yourself tons of frustration
My Favorite APP 5/5
The best travel app available! I love earning free nights and the customer service Dept is always so helpful.
Mostly good service 3/5
I’ve used Hotwire several years and have rarely been disappointed. Most of my usage is booking some weekend hotels. We have been very frustrated that recently Hotwire combined the downtown area and the 7th Street District in Fort Worth. I’ve mostly stopped using Hotwire when we desire to go to downtown Fort Worth on the weekends because we risk not being near the areas we prefer. We like both of those areas, but it is too spread out to enjoy if the hotel is in the 7th St. District, but our entertainment that weekend is downtown.
Wait until the customer service 1/5
Experience at first was fine, until they over charged a booking and refused to refund after contacting customer service multiple times with prove. The price match policy is a lie. Will definitely avoid to use in the future.
Use caution 2/5
While I normally love using Hotwire I would avoid the app and read every little thing. Booked a hotel with 2 rooms but the app and website is not clear when it asked you how many people would be staying. It’s total not per room like most apps and websites. I’m now stuck with 2 rooms for 6 people (total) and they’re giving me two king beds. Buyer beware.
Palace Hotel 2/5
By No Way a 4 Star.
As warren Harding actually died on the eighth floor here, the location of the hotel had died as well. It is outside the tourist protection zone and is riddled with homeless. The walk smells at this hotel. Nickel and dimes too. $72 for parking, $18 to watch a movie, and $15 for internet.
Good, but could be much better 4/5
Two Things the app really needs:
- To remember search filters for easy reuse. As is you need to search, wait, then refine your search.
- The ability to cast a larger net on dates and locations when searching, so you can find the best deal.
Poor Customer Service 1/5
By FL Erin
Awful customer service from Mary Anne and her supervisor, Nancy. Hotwire overbooked a hotel in West Palm Beach, and REFUSED to help us find another hotel at midnight, after a long day of traveling. Only offered “25 dollar HotCash” to make up for their mistake. Pathetic.
Prices are often higher than at hotels themselves 1/5
Also, not really pertaining to the app itself, but beware of double charged as the hotel may try to charge you for the stay as well. And their site is buggy as hell, you can’t leave a review there. So here you go.
Untrusted rental services ref 2/5
You guys suggest advantage, which has the worst customer services and they are always waiting opportunity to eat customer money.
That’s the reason I gave you guys 2 stars.
Hotwire customer care terrible 1/5
By Pointless games
Booked a hot deal and my card was charged. I was then brought to a screen that said an error occurred and that deal was no longer available. So I had a full trip charged to my card and Hotwire customer care refused to do anything except lay the blame on my credit card company and me. Took 4 days for the credit to be available on my card again. Their customer care department is a third party company out of Malaysia that refuses to give you information on how to contact Hotwire corporate offices after they ultimately refuse to help you.
Stay away from Hotwire. They’ll cause your money to be caught in limbo while you watch hotel prices get higher by the day waiting for it to be freed back to available credit. I booked my room directly through Hampton Inn, the hotel Hotwire suggested I’d get with the hot deal and they were more sympathetic to my problem than Hotwire was and provided the same rate.
Do yourself a favor and book directly through the hotel. Many times they’ll honor prices found on apps like Hotwire. Avoid Hotwire, Expedia and Priceline. They’re all the same company who doesn’t care about you. Just a middleman trying to carve a slice of something they don’t deserve.
Worst customer service! 1/5
I’ve never experienced such horrible customer service. I called about an error in billing, and they were totally unhelpful& seemed unable/ unauthorized to refer the issue to a more senior staff person who could resolve the issue. It was/is mind boggling.
Worst Customer Service Ever! 1/5
By josh - tampa
DO NOT GET CAR RENTALS HERE!!! I was told that the fine print had restricted milage when i went to pick up at ACE car rental. HOTWIRE refused to make it right or refund my money. I have filed credit fraud with visa against the charges. The worse customer service i have ever had in my life.
Verification process 1/5
The verification process is ridiculous! I can never select the correct images. Please change my verification process!
By AFC WORLD OUTREACH
One of my favorite hotels. Surrounded by restaurants and stores.
Best Prices 5/5
I always find the best Prices with HotWire!
Vê careful! horrible search system 1/5
Be careful with the search system of this application! runs the risk of sending you far away from where you are. I was at a loss as I needed a hotel right next to the airport. I chose the location "fco airport" and they sent me to a hotel 15km from the airport in the "lido di ostia" region. if I put as the main filter the distance from the airport means that I need it to be as close as possible, since I had to have a few hours. as it was late it had no transport and had to sleep at the airport. total nonsense! and I still have to pay for the system error. as I was not compensated for the error, I will make this critic on the internet about this absurd error and the treatment policy of the clients of this "company"
this is now only a scam 4/5
I feel the same as above, now. I was charged including tax $151 per night when regular price at same hotel was $89 per night and through Priceline or orbitz it was even cheaper. On top of that they listed the Crown Plaza in New Orleans as parking $42, I was charged $211 for parking and I didn’t even park there- I have a parking ticket from across the street to prove I did not park there then.
Hot Rate is not even lukewarm! 1/5
I used to be an avid user of Hotwire and it’s app but I found out that their “Hot Rate” is only an illusion. And their low price guarantee is a sham. I found the same hotel on booking.com for cheaper. And they wouldn’t refund me the difference after their customer service rep told me to send in a screenshot of the price. Two days later they told me they couldn’t match the price because there was no dates on the screenshot and there were no taxes and fees listed (guess they couldn’t deduce that the total cost minus the rate was most likely taxes and fees!).
Great Deals 5/5
Hotwire is one of the best hotel sites with the best deals I’ve ever been on. I highly recommend this over any other site.
This is my Go-To App when booking Hotels!!! 5/5
I really love Hotwire when booking a hotel room. It’s the cheapest, most convenient third-parTy app out there. Even better than Priceline! Love it!!!!!
By awesome 1222
Love this app
Great hotels at discounted prices 5/5
I have used Hotwire.com and the app for years.
I always get great hotels for discounted prices in good areas to the attractions I visit.
Fake Star Ratings 1/5
Filtered by 4 and 5 star hotels only and was booked into a 3 star hotel. When I called to ask why the customer service agent told me that they simply have their own ratings system. The “savings” by booking with them was non existent and I could have gotten the same rate just booking through the hotel. Will never use this service again and will be sure to make sure no one I know does either.
Best Deals Hands Down 5/5
A lot of other sites try to do what Hotwire does, but Hotwire consistently has better prices everywhere I want to go! Book 4 stars with 80%+ recommend scores and you will be happy too!