Only parts work 3/5
Electronic keys never issued. Why bother using app to check in if still need to go to front desk to check in with keys. App did or to check ou and for inovice
For Ipad landscape mode? 2/5
By O.G JuzChillin
Biggest thing to make your app more high class are...
*iPad mode, landscape...
*more pictures of hotels
*categories for hotel so we know how to qualify for free stays.
*interactive between back and forth pages.
Good luck. ^.^
Landscape mode for iPad, please! 3/5
Don’t bother trying to modify or cancel a reservation 1/5
Very few pictures, and don’t both trying to modify or cancel a reservation through the App. It’ll just ignore your command or send you to an error saying request can’t be processed, try again later. Not an isolated incident. Multiple times over several weeks. Obviously meant to make you call them or incur a charge.
Some feature become inconvenient 3/5
The redesign provided a cleaner UI, and fixed several long standing bugs this is plus.
However the downside is also significant, firstly, huge performance defeatism: start up loading time is intolerably long.
Secondly switching between tabs is slow the first time I click book button takes about 3 seconds.
Thirdly there are still some bug for using group # from search history, it sometimes just query the BAR rate, I have to change the condition and change back to get correct rate.
Lastly this new design move rate and reservation details in to a deeper level. You have to click stay detail -> manage and scroll down to see the booked rate, very inconvenient. To add insult to injury, the app sometime crashed or freezes when doing so
App keep crashing 1/5
The app will not open since I upgraded to iPhone 11.
Crashes while opening 1/5
Just downloaded this app and can’t get it to open. Upgraded to iOS 13.2.2 and still having the issue. Doesn’t even get to a login screen...
App Icon 2/5
The app icon is just horrific comparing to Bonvoy Hilton or IHG. Please get a new icon logo. Shouldn’t be hard
Fairly dysfunctional app 2/5
Tried to sign up via the app and it wanted me to correct errors...but none existed. I tried a second time and now it rejected because of a potential duplicate account. Yet I can’t sign in. Kind of dysfunctional due loop. Not sure how they let this basic stuff get out live. Must not be anybody overseeing this stuff.
App will not launch 1/5
By Ted W. H.
App crashes 3 seconds after launching. It won’t even fully load. I believe it’s been doing this since the latest IOS release. Reinstalling the app didn’t fix the problem.
Can’t do online check in anymore 1/5
By Seriously? I expected more!
Prior to one of the recent app updates you used to be able to check in online via the app and indicate your arrival time
This function no longer works
When you click to check in and then hit the button to select your time it brings you to a blank page (where you used to be able to actually pick your time)
I travel every other week for work and liked this feature as it allowed the hotel to prep my room
Please fix this within the app
Not as good as Hilton App 2/5
By Traveller 909
App is just ok. No pictures of hotel and no ability to choose own room.
Old Version Actually Worked 1/5
By ZZ Smiths
This new updated version is pretty bad. The old Hyatt app was functional, smooth, and user friendly. This one not so much.
The previous version of the app looked high end and was easy to use.
This app has icons that look like they were free with a 99.00 website.
It looks very cheap and is takes forever to move from screen to screen.
Hyatt’s attempt to be hip looks downright low rent and dumb.
App is NOT great 1/5
This app is not easy to navigate at all. I have a a lot of hotel apps and this one by far is the WORST. I would not recommend at all.
Where is the App for i-Pad?? 2/5
It is difficult to comprehend why Hyatt hasn’t been able to deliver an App that is seamless for i-Pad users just yet. Regrettably, for i-Pad users the web version remains superior in functionality to what is available on the App. Please pick up the ball, Hyatt!
Even worse with the new version 2/5
Hyatt... plz improve your app. Make it the same quality as you hotels plz..
No response 3/5
When you try to pick a property the “sun and moon” just spin.
Basic things don’t work 1/5
Have a Hyatt reservation. Had the hotel add my Hyatt number to the res. When I bring up the app days later, no sign of it. Even when I try to look it up with the confirmation number for check-in, the silly day-night wait icon spins for as long as I will put up with it. As in minutes! Maybe spend more time on the fundamentals than a fancy icon?
Nothing syncs. Cannot retrieve current reservations or account information. Completely useless app.
Still waiting for reset email 1/5
Not sure why Hyatt hasn’t been able to solve their app issue for years. Highly disappointed.
Why did you mess it up? 1/5
By Upset Mommy
I loved how user friendly this app was and how easy it was to find out all pertinent information about each Hyatt hotel.
But you changed it, and the change is not a good one. I now have to exit the app to go online to find the information I am looking for. Wish you would ditch the update and go back to what worked.
Your app no longer lists hotels that are pet friendly. A HUGE big deal as that is one of the reasons we stay at Hyatt and why the old app worked better.
In fact you left off Hotel Policies ALTOGETHER which quite frankly means that you cannot hold anyone accountable to the policies because they are not published to your app. Do you know that I had to go online, click through several pages, scroll to the very bottom of a page to find the teeny tiny little policies hyperlink? What happened to your transparency?
Currently unable to sign in 4/5
I think it is broken. My other device (i updated the app that was signed in) can not retrieve any of my history and fails to search for locations
As of today things are much better
Where is the old app?? 2/5
Long time Hyatt globalist. Hyatt, why did you Vista7 your app? It has always been the best and most useable, don’t follow Hilton’s footsteps and prioritize UI over functionality. Also what did you even add? There is nothing I can do now that I couldn’t before you changed the app!
Buggy app 3/5
Some buttons make the app crash
Mobile Keys not working 2/5
Unable to get mobile keys working, tried two different devices and modes of iPhone, and numerous combinations of switching Bluetooth, rebooting, logging out, removing the devices, reauthorizing, etc.
Calling the front desk yielded a “Check your Bluetooth”
Does this feature even work? For those wondering, of course I am at a supported hotel.
Aside from this most important feature not functioning, the app is decent.
New update wrecked this App 2/5
By KRD 1
I love the Hyatt chain, and up until recently they had a functional, solid, useful app that was not outstanding but did its job. This new update has made it so slow and buggy, it’s just painful to use, I’d rather just go to their website, which is not an option when I am travelling. Cant understand why they ruined their best interface... don’t bother downloading this just use the website.
update big fail 1/5
Cannot open the app after recent update!
I need this to work for upcoming trip. How fo i roll back??
New app falls short 3/5
New app seems to have taken away the category numbers for each hotel. Looks like they want you to go to their website or google it for that info. Wish you could book free rewards on the app without having to call. Also why does your tier expire, other hotels let you keep your tier level.
No iPad version of App 2/5
The app doesn’t have an iPad version which is really disappointing since I would love to manage reservations on my iPad Pro
Slow load with latest update 1/5
The app was great till the latest update. Now it loads too slow to use. I will need to go to the full site to see all the details for my account, stays, etc.
Missing FAV feature! 4/5
I’m docking hyatt one star, the new version got rid of my favorite feature. Unless I am missing something, one can no longer search on the map and single out properties. One of my favorite things to do was pull up the map and see where the park Hyatt’s were or the andaz collection. Please bring this back!!
Need an iPad app 4/5
Hideous logo for World of Hyatt aside, this is a solid app from an excellent hotel chain. However, I am disappointed to see that with the latest update, iPads are still not supported. Browsing and booking hotels is easier on a larger-screen device, but I’d prefer to use an app than the mobile web browser. Most other major travel brands have an iPad app.
The new app is worse 1/5
Harder to search for properties by geographic area, they added some new belts no one was asking for and removed a core search ability.
Absolutely not user friendly 1/5
By Surgical Path
You have got to be kidding me. I downloaded the app, discovered I could not use it in landscape mode (lengthwise) on my iPad and just as quickly deleted the app. When the developers can accommodate those of us on the iPad, let me know and I will redownload the app.
No iPad support 2/5
App is nowhere near as good as SPG/Marriott, and has no iPad support
Why make things difficult in 2019 all that signing in and out to get-a hotel stay take the pictures that are over kill and put it in the movement on the app
Crappy point Based system 2/5
By Rip off one
not too happy with your point system. I spent over $10,000 on the Hyatt credit card in three months that doesn't even equal out to even one free night stay. You have a crappy point system. Go with Hilton Mariette more reasonable and realistic Point based system for free night.
Couldn’t find reservation 1/5
The app couldn’t find a confirmed reservation. This needs to be fixed if the app is going to be at all useful.
Kept crashing after installation 1/5
Just downloaded the app and couldn’t open it at all. It kept crashing out.....
Hyatt hotel is catered for pleasure and comfort with extra large rooms luxuries one will only find in private condominiums. A bar lounge, menu for meals, fruit and breakfast bar on house, Friendly staff. This is by far my go to for hotel stays.
Poor quality app 1/5
Bare bones app with no helpful functionality.
Lock up 1/5
App is useless. Locks up all the time. Impossible to use
Cheaper prices on the website 1/5
I tried booking a room and it was $23 more on the app for the same hotel and same dates comparing to what I found on the hotel’s website
No iPad app??? 2/5
C’mon folks!!! Get it together
Given up on Wallet? 3/5
By A fan of the real yannick b
Have you given up on supporting Wallet properly? My latest bookings I couldn’t add to Apple Wallet. What's more, for quite a while now, on the passes, you’ve switched from individual pictures for each hotel, to terrible generic pictures for each brand... why? Firstly they’re terrible, and secondly, you already have the individual pics from each hotel in the app! This feels very lazy.
Wonderful time I wish everyone try to spend just one night. The experience will be unforgettable with the word of mouth I invite families, friends, in-laws and of the outlaws. Just joking.But Seriously I wish all my friends n families just try one night. Thanks
No iPad Functionality Yet? 3/5
Come on, Hyatt. When will your app work correctly on an iPad? My neck is getting stiff turning my head because your app is still based on an iPhone.
App is worthless 1/5
I expect more from Hyatt. Absolute joke.