Doesn’t support your iPad being length-wise - want to use your keyboard? Too bad. App itself is average at best. High end hotel? Get your tech together. This is bush league. Except bush league these days is better than this. Anyone rating the iPad version 5 stars has literally used 0 other iPad travel apps and has a potato for a brain. More likely they work for Hyatt’s marketing team. It’s seriously pathetic that years into this game your iPad app still can’t handle someone having their iPad sideways. Marriott/SPG 10x easier to use. You should fire your entire mobile team if they don’t have a real iPad app together in 3 months.
Version will not open 1/5
iPhone 8 iOS 11.4.1, opens then shortly closes thereafter, not even useable.
Simple, easy and user friendly, but still needs improvement 4/5
I’ve been using the app for quite some time and I find it really simple and easy to use, but one thing that I’ve found quite annoying as of late, especially being a Chase Hyatt card holder, is the lack of detail around points issued under the Past Activity section of the app. Other apps and services will usually give something along the lines of (Credit Card Statement, Hotel Stay, Bonus Promotion etc). Anything that will tell you where the points are coming from. But all this app shows is Reward Bonus. Aside from that the app is great!
Not up to par 2/5
By Wine Steward
The app seems fine but Face ID only works if you don’t sign out and close the app. It should work every time you sign out regardless of whether you close the app down or not. That’s programming 101. Please fix it.
SYSTEM ERROR 1/5
Trying to create and open app for about a week now but it’s saying having problem with system try again later.
App Crash Fix 4/5
Reinstall the APP if it is crashing... it will work after the reinstall
Problem searching changing dates 2/5
By iTunes...what's up
Looking at booking park Hyatt DFW, app always changes date to first date checked. Cannot change date. Frustrating
Have to re-enter reservation every time 3/5
App is easy to navigate, but I initially made a reservation outside the app. The first time I used the app, I entered my confirmation number and could see my info. However, any time I navigate to Home and then try to go back to my stays, I have to enter the confirmation again! I would expect it to retain my reservation even after LEAVING the app, let alone within the app itself!
App crashes 1/5
As others have noted, app crashes (every time) you attempt to input a location.
Please fix the crashing 1/5
Agree with other comments that it crashes every time you try to enter a location - just since the last “update”. Please fix; I use the app all the time.
Bombs constantly 1/5
App bombs after touching field to enter location. Hasn’t been fixed in multiple updates. Poorly programmed.
App crashes when clicking on location bar 1/5
Please check the app when tying to make reservations after clicking on the location bar the app closes
This app crashes 1/5
It will crash on you when you attempt to search for a hotel! Still recurred after I restarted the app.
Is there an ongoing issue with loading reservations. Stopped working a couple days ago for me. Uninstalled and reinstalled too.
Latest update keeps crashing 2/5
It's an unstable release. As soon as I try to choose a location when booking, the app goes black and crashes.
Previously was working fine. Don't fix what isn't broken unless you're sure what you're doing is an improvement!
Latest update crashing 1/5
Just installed the 8/30/18 app update and it crashes within a minute of opening if I click on the ‘Book’ tab. It’s done this every time I open it.
Won’t complete reservation 1/5
By Time won't give me time
This app was good before, now trying to reserve since last week and the thing just spins doing nothing.
Nicely organized but slow 3/5
Love this app because I can navigate to find a room easily and it will allow you to book a room really quick. However the app can be VERY slow sometime and if I leave the app and come back to it after 5 mins, everything is gone and I have to start over.
Terrible app 1/5
By Philly fan in SoCal
I wish I could give a real review of this app, but every time I tried to log in using my credentials, it told me nothing matches. This is after confirming my membership number several times, and resetting my password 4 times. Waste of time.
Reservation made June 15 but no reservation existed 5/5
My name is Maria Rosales and I made my reservation on June 15, 2018 . My arrival date June 21-23, 2018. It was for my Daughter’s bday, and it has been awhile since we left our comfort zone due to an auto accident that required cervical surgery January of this year not to mention things in life that has been overwhelming. Three days prior our arrival I have been in contact with Hyatt, and Vine Restaurant regarding also dinner reservation; confirmation of times and dates. Everything was good to go. June 21 @ 8:09 pm I called Hyatt Valencia that we were on our way and all that was said is that midnight was the cut off if we were not there midnight or a little pass it would be considered a “no show”. We arrived Hyatt at 11:50 pm, and front desk I am unable to recall the correct spelling of her name she was African American and her first initial of her name was T; she said there was no reservation, but offered a night and the next day she will put us in another room. My reservation was 2 queens with a terrace. After 59 minutes of in shock, tired of 8 hours of driving, she decides to tell me that she didn’t see my reservation because it was blocked! What I am confused about is that 1) if my reservation was blocked why couldn’t she honor the room I reserved with terrace 2) why was it that she still gave me a room on the 6th floor ( n said it was with a terrace) without a terrace? She then gives us a room on the 4th floor a junior suite. This is now about 230-3 am. I had other choices of hotels but I grew up believing in The Hyatt hotels, it’s why I reserved my room with them. Next day, still bothered and exhausted I was able to speak with front desk and this time FITZ who I spoke to and told him the horrible service from the night before. An angel sent from heaven. He did what I know WHO AND WHAT HYATT I know, even sent champagne and strawberries at our reservation in the hotels restaurant the Vine. Then another angel name Zach. That evening was the only night I was able to relax and forever grateful. More ANGELS at the restaurant Terrie, Teress, and our server was absolute excellent service. To HYATT VALENCIA FITZ, & ZACH you both are excellent! To Vine Restaurant Terrie, Teress, and our server thank you so much! I would definitely come, and stay just to visit you guys.... THANK YOU!
I would give this app zero stars if I could 1/5
I have literally spent the past two hours trying to log on through the app. I even called a representative and have them send me a password reset. I never received anything from Hyatt. This app stinks. Makes me never want to stay at their hotels. Seriously guys get your IT department together and fix this thing!!!!
Ability to change an existing reservation & reservation wallet card order 4/5
Great app but would love the ability to change existing reservations. Also, with the last major update, reservation wallet cards in the iOS wallet no longer show up in chronological order. Please bring both these features back
Unusable App - Problems with Account 5/5
By Dittle Lazy
Got on app to see when my points expired. It says welcome and my name, so I am logged in but can’t load any of my account info.
So much improvement needed 2/5
By Wil D
Please refer to spg app and see how much easier it is to search and make a reservation.
Before , the hyatt app remembers my address , so I didn’t have to type my address every time I made a reservation. Now I have to type address every time , it is so bad for frequent traveler .
The city list from the search history is gone, and the ‘Recent’ tab is so bad that there is no place to modify dates.
Worthless to me 3/5
The app is worthless if you book through a booking agent instead of Hyatt.
Great except for a few things 3/5
• I have several hotel apps on my phone & all of them of multiple pictures of each of their locations... pictures of the building, lobby, rooms, etc., but not on this app. I think that would be a helpful to your clients!!
• When I do a search on hotels & I tap on one of the hotel & then tap the back button, it brings me back to the top of the list. To me it would make more sense if I was brought back to the same spot that I had just been at.
Won’t show prior hotel bills 2/5
I’m a Loyal Hyatt Member. Something has changed in the app recently, and for some reason it won’t allow me to see my past hotel bills. This is an much needed function for frequent business travelers. It needs attention to fix this functionality.
Horrible App 1/5
App never worked. Said it could not retrieve my information. Tried 5 times to upload and each time it didn’t work.
Love the Hyatt App!!!! 5/5
By love hyatt
It is so easy to find the perfect Hyatt hotel, and book a reservation! The magic doesn’t stop after the booking! I checked in through the app, got my room key through the app, made restaurant reservations and ordered my Uber all through the app! When my vacation was over - I checked out- through the app! Looking forward to my next trip!!
iPad app 3/5
I love Hyatt. Love the app where is the iPad version? Hyatt please release an update that supports iPad. Would be nice not to use a small screen when browsing hotels.
iPhone X support is reversed 3/5
Wow why do you reverse the iPhone X support?
Love the app! 5/5
Love everything about the app!
Works well 4/5
By Ratey McRaterson
Great app, but the app icon looks cheap and isn’t on-brand at all
Easy to book but no updates if changes are made reservation 2/5
The app is great for navigating different hotels and options available.
However, I have made several updates to the reservations (change from 1 king to 2 doubles and cancel 1 out of 2 rooms), but the information on the website/mobile app does not include the updates. Additionally, there are no email confirmations of the changes so it is difficult to have peace of mind that I will have the correct room and won't get charged for an additional room when I check-in. I did call to confirm the changes and they assured me it's in their system, but it would be nice to have updated information on their website and mobile app.
App icon is terrible 4/5
By hg orwell austen jane
The app icon looks really bad it deters people from downloading.
App icon is terrible 3/5
Does not look professional
Always seems to be unable to retrieve reservations 1/5
It doesn’t matter if I pull up this app on a weekend, during the middle of the business day or any other time... it cannot find my reservation or let me look at hotel information. It’s simply awful. Hilton has a much better UX on its app.
very good and easy to use
App fine. App Icon, not so much 3/5
Wow, really the app icon looks so bad I thought it was a fake and didn’t download it when search. Come on guys.
Makes booking so easy 5/5
Really enjoying the Hyatt app. Booking is super easy, and I like the features I can use during my stay.
A piece of crap 1/5
The most basic thing, “Find Hotels” doesn’t work. It hangs forever. No way to book a hotel with this crappy app.
Not working well 1/5
Can't retrieve reservations, multiple errors. They need to learn from their competitors
City errors 3/5
Same issue as previous reviewer...app errors and all kinds of Orange County, CA cities. Super frustrating.
Great app 5/5
Love the design. Easy to use.
Can’t search 1/5
I’ve been trying to make a reservation for about a week through the app. When searching for hotels, it returns the error. “We’re sorry something went wrong. Please try again. “
So I updated the app this morning (10/5/2017) and same results.
Looks like I’ll be staying at the Hilton. This app cost Hyatt over $1,000 dollars in lost business.
App's fine, but the logo is horrid 3/5
The app works okay I guess, but I continue to be horrified by the logo that it looks like it was designed by an 8 year-old in Microsoft Word.
Latest version of 9.15.17 does not work 1/5
Whenever I tried to search hotels, I get a response that something went wrong.
Bad icon 3/5
The app is average but decent enough, but the icon (World Of Hyatt) is completely unprofessional and poorly designed. Recommend you have your marketing team take a look at this.
Points are as Useless as the App 1/5
Hyatt points thus far have been completely useless. No standard rooms are available, and if you book a room with cash they have yet to let me upgrade to a suite with points. So what are you supposed to do with the points you have?? Can't do anything worthwhile with the app, need to call up the customer service center for anything.