I have used this app for a long time to purchase and pay on my credit card. Over the last several months the app keeps freezing and eventually stops working. My cart also keeps growing in products. I will place an item in cart and the next time I log in I have 10 of them and hard to delete. I current have over $11,000.00 worth of merchandise in my cart. This is crazy! I detected the app!
Can't create an account 3/5
This app wouldn't let you sign in at all. Deleted and reinstalled and all it says is there is a problem try later....😕
The app changes quantities of items in your cart and you have to delete them one at a time. I have 3 items in my cart but it increased to 68 with a total of $1700. I tried to shop crockpots and they all say $1799 until I click on it. This app has been bad since before Christmas.
Needs improvement 1/5
App lacks of speed. Takes time to
Can be surfed in USA only! 2/5
When I was out of USA, I could not surf the web nor the app at all. WHY? I can have order when I am in overseas and receive my ordered items when I am back home.
Tienda favorita. 5/5
Desde niña me gustó comprar mi ropa en J.C.PENNEY!!!
JCP APP 5/5
I’ve been looking for furniture for our new home. I find JCPs app exceptional compared to most stores that only specialize in furniture. It’s very quick and easy to navigate and the filters are very helpful!
Love shopping at JCP I always find really nice things for me and my family at reasonable pricing. They always have the best sales.
Poor quality and constantly freezes!!!! Needs improvement 1/5
By NJ Mamabear KMD #1
I consider myself a savvy online shopper and this JCPenny app is one of the worst I have used to buy items. I like JCPenny and clothes are affordable especially for growing children. It just frustrates me how long it takes for me to order 4-5 new pair of shorts for my son and even to just browse for sales, etc. I am sure JCPenny looses a lot of potential online sales due to the constant issues while trying to shop.
Like this App! 5/5
It is getting improved over time.
I absolutely love JCP! This app is amazing and very easy to use!
Sandra griffon 4/5
By s. griffon
I placed an order today and it is to be sent to Farmington J.C. Penney store. I didn’t receive a confirmation of my order. I just want to make sure it went through.
The app just freezes every time I open it.
Mary Ann 4/5
By Mare's opinion
J C Penney’s has a good selection of
Clothing. The checkout people for the most part are courteous. It is hard to find help in the store most times. The big downfall for me and others I know is that the store is usually loaded with clothes on the floor. Sometimes I stumble over the clothes and wonder when someone will get seriously hurt. Otherwise it’s one of the few places left with reasonable pricing for great clothes and more.
Items in cart 2/5
By quantity kept increasing
I have noticed lately if I add something to the cart and leave the app the next day there will be a quantity of 40+ of that item in my cart now! I never added them. In a matter of a week, it doubled so I manually had to go in and keep deleting one by one so it didn’t do that anymore. Seems like a bug.
Love J C Penney’s 5/5
Love your store. Enjoy shopping there. Love the line of clothing available.
Constant Crashing 3/5
App is very unstable. Crashed during searches, while filtering, and when entering payment information during check out. Still more reliable than website, but come on.
Could Be Better 2/5
By Marilynn Mimi Smith
App has many many glitches. Coupons don’t load consistently. Orders don’t upload timely. I was checking my recent orders and the picture shows orders that were completed months ago. Also when order can’t be fulfilled by email the status continues to show “In Progress”. I had to call to find out what was going on after 2 weeks. The app should allow easier access to information I shouldn’t have done to call.
I can’t place order 1/5
By not happy rox
I can’t complete order. It keeps asking to confirm my card over and over.
Very appealing and easy to navigate
Every time I try to order on this app, at checkout it tells me my house number is wrong! Really! It also will not take PO boxes which I understand but then it won’t take residential addresses either. Gets my hopes up and wastes my time every time.
Cart problem 3/5
Every time I go into the app it’s added multiple items of what was already in my cart. Please fix this!
I enjoy the prices and quality of the material.
Multiplies items in cart 2/5
For the past few weeks the app has been multiplying the items in my cart. I will put one item in my cart, and the next day it will be more. I have had up to 16 of a single item in my cart. I have to be very careful before I check out, to eliminate all the duplicates. Please fix this.
Terrible App 1/5
Locks up constantly! Never has tracking information on orders in app or in emails from JCP... needs help in a bad way. Ruins shopping experience!
Great store. I love shopping there.
Very easy to find whatever you are looking for,
You cannot even check order number under “My order” section. 1/5
By Xiaoyan Qu
The fundamental functionality is not even working, why would JCP release this app to customers?
Not user friendly 1/5
By Ordering should be easier!
With almost ever order I have to call it in because I can’t complete the order on line. The last time when I had to call it in, the associate insists I tell her the item numbers, numbers I could not find anywhere. She made me feel as if I was blind or stupid. My JCP app is an updated version, I have never found item numbers on the order, or a circle to click on, as she kept telling me was there. I’ve had my order double in my cart & than freeze. I’ve had the same credit card number for 20 years, yet this pass 2 weeks every order required me to verify my credit card account number. I’d enter it but it was never accepted. Again, I had to call the order in.
Finds things you can’t 5/5
I can find things using this app that I can’t find in store! Very useful
Just downloaded app and it keeps crashing once it loads!
This app is a headache to use.
Bill Pay 3/5
By Gypsy Soul 44
This app only allows you to pay the minimum payment. You must log onto their website to pay a different amount. This is inconvenient when you have an app.
Can’t remove items from cart and each time I open app there are multiples. I did not add 14 sweaters or 43 sport coats to the cart. It worked fine at one point, but lately just frustrating. Deleting.....
I’m almost in my 50s so not very good at technology! This JCP is so easy to manage and view! Lol 😜😊😘
Still waiting 2/5
The site is very slow and locks up a lot while doing a search.
Lenta y confusa 1/5
Cuando quiero rastrear mi orden me dice que llega en noviembre del 2017 y estamos mayo del 2018, hoy en JCPenney del mall pasó lo mismo pues fui a devolver una blusa y salía como que la había comprado hace 1 año! Decepcionada
My favorite store Jcpenney !!! I found everything that I need ! I will recommend always ! I give 5 stars!!!
Takes me longer maybe I just have to get use to it but don’t feel like I was given the proper rewards with the Apple my order was over $150
Love it 5/5
By El Nikko
Is really easy to use, very practical and great! Love it!
Having issues 1/5
Every time I go into the app to look at stuff the cart is full of items that I did not select to be placed in cart. It’s very frustrating because there is more than 100 items on the cart.
Crashes and adds quantity to shopping cart 1/5
The app has a lot of bugs. It crashes. It ups the quantity in the shopping cart and adds items back in that you have removed. Then when you try to remove from cart it makes you click 2 different buttons so it takes forever to undo all these added items. There should be a empty cart button. You guys should take some notes from amazon’s app it is way user friendly than this one
Every time I open the app, it takes the items in my cart and doubles them. It was funny at first but but it’s insane. I went from 12 items to over a hundred and the process of clicking the down arrow on each item over and over again to lower the count is so time consuming that it’s not worth it anymore. Please fix whatever issue is doubling my items and PLEASE make it a drop down list or editable quantity field instead of clicking the minus button a hundred time. This started happening on the last update.
Skip the ap just use web browser. 3/5
Ap is slow and I cannot convince it that I am not in Texas. Never have been in my life. Cannot change my store
I was trying many times to buy all things in my cart but was impossible.. freeze app
Easy and convenient 5/5
You can be at home shopping for your style, no hassles, no lining up, as long as you know your size, it fits you to the T!
JCP APP 2/5
It is still not fixed and won’t add coupons an even though snap2shop is advertised there are no icons to access it. This app needs help!!!
Coupons can’t be added 1/5
I still cannot save coupons to my wallet, nor can I scan paper ones or add my birthday one received in my email. It is ridiculous to still be getting coupon details not found when this had been a k own problem for over 6 months. Ridiculous!
I didn't think it was possible for this app to get any worse...I was very wrong. This latest version is the worst yet.
I find it amusing at this point, how many times they ask for feedback and don't bother to read it.
As a (now former) longtime platinum customer, it's going to the cloud.
Fix it please 1/5
I have added things to my cart, then deleted them and made certain purchases. The next time I go there my app, everything I have deleted is back in there and has multiplied. And it multiplies every time I go back on. For the Instance always the moment when have 444 items in my basket, when I should only have 17. My total at the moment is over $9,000. And I can’t delete everything at once. This needs to be fixed!! It has prevented me from making purchases multiple times.