Slightly better than the website 3/5
Contact information has to be entered every time I order, even though the information is on file in my account and can be retrieved from Apple Pay.
JJ app 5/5
Works as advertised
It’s an online order, jj in Cottage Grove can’t get it right 1/5
3 out of 4 times, something was missing that was paid for. I called the store and they asked for a 3 digit number on the receipt. There’s none on the online receipt.
Slow response from Jimmy Johns 2/5
The App itself works well. Easy to use except about paying; if the shop takes Apple Pay then the App should too. Waited 1/2 hour without notice then went in to shop. Several people came & ordered & got their orders almost immediately but my order took another 20 minutes to complete. So why use the App??
Fantastic app 5/5
An excellent show of a mobile food ordering app. Quick, easy, efficient.
Order with drink never, ever comes with a straw. No other complaints.
Freaky fast 5/5
By davy wavy 0481
This app works perfectly and is a great interface. This helps the already freaky fast jimmy johns to be even faster. The tracker works well and is super accurate. Thanks jimmy johns!
App doesn’t recognize internet 1/5
If I try to use the app, I get an error saying “No internet connection”. If I use the internet site, no problem. Why download the app?
Some big problems 2/5
By Malcolm Wolf
1) It claims to store my credit card information, but if you select the stored credit card and enter the security code as prompted, the card doesn’t go through. I have reentered the card and had it approved, saved the card again, and the problem still happens. In other words, I have stored my credit card in their database at least four times, but every time I want to order a sandwich I have to enter my card info again anyway.
2) It does not remember my login. I have to log in to the app every time.
I Love Jimmy Johns 5/5
My girlfriend and I are obsessed with this sandwich company. We get Jimmy Johns half the time we’re together. Is this obsession unhealthy? Possibly. Does it bring us joy and togetherness? Most definitely. This app makes the experience so much better. The best part is the easy tipping thing. Idek what to call it. But yeah. Great app, great food.
You Have to Use Apple Pay 1/5
The only way to order with this app is through Apple Pay. Ridiculous. They will not let you enter a CC number, they ONLY allow Apple Pay. I can’t imagine who thought this was a good idea. I have no clue why this should be the case. Deleted the app ¯\_(ツ)_/¯
No issues 5/5
The app works well, is easy to navigate, and I haven’t had any issues with payment, location selection, etc.
Love it!! 5/5
This app is so easy to use and is set up perfectly. Always great ordering with it :) there was a new update that allows you to see calories/extra toppings. I wish I had the option of sprouts like I see in the photos when I order.
APP IS BOMB. FOOD IS BOMB. SERVICE IS BOMB.
thanks Jimmy John's !
Good, Efficient 5/5
App works as advertised to do. Cant find a complaint. My information is saved and immediately logged in when opening the app, Apple Pay works lovely, changing or adding items is simple (at least for me, I notice a few complaints). All in all, it’s quick and easy just how their sandwiches are made.
So easy to use. My only complaint is they do not slice in half when asked for. Love jimmy John's otherwise.
Good app 3/5
A good app, just takes a while to grasp and get the hang of.
Two favorites. 5/5
Two of my favorite things: the app and the sandwiches! Oh, and the speedy delivery, so make that three. I don’t write reviews on apps; mostly cuz I hate ‘em :) but this one’s easy to use and soooo convenient!
Freaky Fast Delivery 5/5
Thank you for always delivering so quickly!
Works great 5/5
I haven’t had any problems with JJ’s on the app, or the two locations I’ve ordered from (more than I care to admit). They’re fast on delivery, even faster in the store, and freaky friendly! One time they did forget my drink on a delivery once. I generally don’t get drinks so I didn’t even notice. Two hours later I get a knock on my door and it’s that same driver that found an extra drink in his car at the end of his shift. He took the time to look back at his recent deliveries, for a fresh drink for me from the store, and delivered it. Best customer experience by far! I only wish I had his name.
Easy to use 4/5
By A.M. Lawless
This app is great! It’s fast and easy to use. The only problem I’ve found is there is no way to add hot jimmy peppers to my sandwich.
Great App! 5/5
A lot better than it used to be. Super user friendly.
Quick, Easy, Outstanding Service 5/5
The app is easy to use, the order is always accurate and on time. The one time I needed to cancel an order the customer service was answered by a real person who didn’t transfer me... they took care of my issue in about 30 seconds. JJ is doing things the right way!
By Iggy And rach
Easy to use and love the jimmy, always there for me 💛
Reduced Menu 2/5
The menu on the app has been ridiculously reduced. So much so that I’ll no longer be ordering there anymore.
Great! No “learning time” 5/5
This app is straight forward. Didn’t have a learning curve! Perfect for jimmy johns freaky fast reputation.
Easy and quick 5/5
Reliable easy and quick app so I use it more often than other fast takeout and delivery restaurants
Great service 5/5
My orders are usually delivered pretty fast but the rare time it’s not, I ALWAYS get a phone call to let me know when I can expect my order! And they’re always delightful drivers that deliver to me! I’d recommend this app to anyone
Super fast and easy to use. It’s a nice app 👌🏻
Love the app
Hello Jimmy 5/5
It’s been a few weeks since I ordered my last Jimmy John sandwich until today when I signed onto the app I realize that they have updated their systems and now they provide calorie count and new features like tracking your order and a larger size sandwich. I did notice that they no longer provide cheese on a couple of sandwiches which is a downer but overall I still love Jimmy John’s.
Latest update disappointing... 1/5
Lots of features missing?
Love it!! 5/5
I’ve never had any problems placing orders. If only other apps could be as user friendly as this!!!
Why buy groceries when jimmy johns is across the street 5/5
By Hehe bananas
The fact that I ate a meal every day at college is solely because of Jimmy Johns
Menu won’t load 1/5
Every time I try to online, no mater if it’s delivery or pick up, the menu won’t load. So I guess I won’t be ordering Jimmy Johns any time soon.
More Options for Sides... 3/5
I want 2 bags of chips - 1 each of 2 DIFFERENT kinds.
4 cookies of the same kind was easy!
Love Jimmy Johns 5/5
As long as they have sprouts on the menu, Jimmy Johns will ALWAYS be my place to order a Devine sandwich.
This app makes that SUPER convenient for me. I’m a single mom, being able to single handedly order food that will arrive before I finish setting the table, is seriously a game changer.
Easy to use favorites ensures that no one forgets what they got last time that was to good not to make their go to.
Thank you for making this Moms life just a little bit less complicated. =D
So Close to Perfect, but... 4/5
This app is pretty well designed. It’s sleek and intuitive. HOWEVER, there’s no means to request a different amount of ice than the default. I hate ice in my drinks. It’s completely unnecessary and quickly ruins the drink. But I have absolutely no way to request no ice except in the special delivery instructions box. And that is the absolute least reliable method there is. Only once has my soda come without ice, as requested. It’s to the point where I just don’t get a soda at all and go through my meal thirsty and irritated. Jimmy John’s, if you’re paying attention, PLEASE add an option to request a different amount of ice. Thank you.
Very easy to use.
Delicious app! 5/5
Easy to navigate, customize orders and check out. Freaky fast.
Native UX experience makes it amazing 5/5
Man where to start. Using this app is so easy and flawless. I appreciate the fact you didn’t try to have a consistent UX across platforms but instead you chose to be as native as possible and use al the native features of IOS. From ApplePay to FaceID to keychain. This app is well built and provides an amazing UX experience for iOS customers. And being an iOS dev myself I think this app shows how it should be done. Can’t say enough how appreciative your customers will be when using a native experience. Will definitely order more often just because of the experience. Job well done 👍🏽
Ok Jimmy John’s sandwich’s are ok and I really only eat them when I forget to pack my lunch or running late and can’t stop elsewhere. You see I work over nights and everything else around me is closed. I honestly think their sandwiches are over priced to begin and then you can’t even toast the bread. Then you only get an 8 in sandwich and pay more then the competition who has a 12 in sandwich. I am just saying. Then they charged a $1 delivery fee per sandwich delivered. Now this was per sandwich no matter how many. So if you ordered 10 sandwiches that was an additional 10 buck for delivery to the same place. Now that is on top of their high priced sandwiches. Then don't want a bag of chips and a drink because they also charge a percentage of the price of any cookies, pickles, chips or drinks delivered. As bad as all that is Jimmy John’s just went up on their delivery charge. Now you might be thinking a reasonable rate increase would be a quarter a sandwich or maybe 30 cents no, not “Jimmy John’s Gourmet Sandwiches”. These ba****ds doubled their delivery charge. I just ordered a sandwich and got it delivered and the delivery fee is $2. I am glad I didn’t orders chips and a drink or pickle. I will never use their app again because I am never ordering these mediocre sandwiches again. $2 just to order a sandwich is absurd and then they don’t even put my f***ing sandwich in a bag. The delivery guy just hands me my sandwich with no bag. I don’t know where my sandwich has been rolling around on his car floor. Hell $2 delivery charge is 25% of my sandwich. Then the delivery guy looks at me funny because I didn’t leave a tip, but I am already in this 8 in. sandwich for $10.17. If I leave him a dollar or 2 the it would have costed me 3 or 4 dollars to deliver a $7.55 sandwich. And I would have felt really stupid to pay someone 50% of the sandwich just to bring it to me. Long story short just warning you at Jimmy John’s they are trying to over charge you and not even make you aware. Let’s put it into perspective. The pizza franchises charge you $2.50 to deliver your whole order no matter what you order. So it’s like Pizza Hut charging you $2.50 per pizza delivered. Then none of that goes to the delivery driver. I don’t even know why they charge a fee because if you come in or get it delivered, they still have to wrap the sandwich and but it in a bag. There is no extra charge. They do not do anything different, but still charge you a fee. Why?? Anyway just thought people should know.
JJ Sandwiches 4/5
By Tommy The Mayor
App works for me!
It's great 5/5
Good aesthetic, easy to use, and hasn't crashed in me. Can't really ask for much more than that.
Thank you, Jimmy. 5/5
The UX is perfect. Super easy to order.
I always get delivery when I need something fast.
Easy to use 5/5
I like it
Great app. Easy to use, deliveries are fast as usual, appealing layout. Everything you want in a restaurant app, Jimmy Johns has it covered.
Jimmy Johns 3/5
Good sandwich. Easy app. Not freaky fast tho... Not freaky fast.
Doesn't remember info across orders 3/5
The checkout process is still a bigger hassle than it should be. The app essentially works, but while it remembers your address, it makes you enter your name, email address and phone number every time you order. I even log in with my JJ account and have ordered dozens of times.
I find that tedious and frustrating. It has other bugs and annoyances as well, but essentially gets the job done.
And now they have started sneaking delivery fees onto orders. Now I get to pay extra for late delivery and missing order items!
Coach your employees 1/5
By The Guth
This app is basically pointless, as I always have to wait longer at the store than had I just ordered normally. Also the ingredients are rarely accurate. Would be a great app if you got what you wanted and didn’t have to wait 10+ minutes at the store each time.
Good and fast 5/5
By T Stokes
If you live by downtown Reno. Couldn't be faster!