Videos don’t work or upload? 1/5
The app is simply ok. It’s too difficult to create the fake account. But, worst of all vids that were transferred no longer play and new videos don’t upload. What gives?
Super fast, easy to use and with 4 taps you can block the trackers 🧡💛💙💜💚❤️
Great app BUT! 5/5
Videos take forever n crash APP!
I don’t have my photos 1/5
I don’t know why but all my pictures disappear From one momento to another and there were not in the private cloud and I can’t send a email in the contact window
Import is spotty at best, half the time when you create an album and select photos to add it just goes back to the album without importing or without an error message. Sometimes, if you’re lucky, when you go back to the album later 1 of the 10 you tried to import will be there, but guess what, the thumbnail preview won’t be. I tried turning off their overpriced cloud feature thinking it was an internet issue but nope, just badly designed. Want a refund.
No puedo ver mis videos 2/5
Cuando quiero ver mis videos, me dice que esta descargando resolución completa y luego no carga.
Crippled My Phone 2/5
Anymore, using this app cripples my iPhone X. It’ll freeze on an ad, and sometimes I can’t even lock my phone during it. If I can close the app, the phone becomes almost unresponsive for a minute or two.
I like the app but it keeps freezing every once in a little while
snap chat my eyes only> 1/5
snap offers most of these features for free
Picture Zooming Not working (June ‘18) 3/5
There is a problem where some of my photos appear really small in the middle of the screen and when I double tap the photo to zoom in it only zooms in very little and the photo won’t fit the screen properly/fully. Hopefully Keepsafe can work on the zooming in and out of photos feature so it seems fluent and the photos fit my phone screen properly.
Ps I’ve had this app for 2-3 years and have had this issue through iPhone’s 6-8.
Hate this app 2/5
By Mrs. Jemison
I use to love this app but if you delete it and re-install it will not save all of your videos!! I had over 20 videos and when I re-installed after deleting it only saved 6 of them. The 6 that did save won’t even play when I click on them. Will just keep saying “fetching full resolution items.” The only thing this app has successfully saved are pictures! I DO NOT RECOMMEND!!!
I loved this app until... 2/5
I used this app all the time, I had deleted keepsafe off of my phone for a bit to add more storage onto my phone, well when I reinstalled the app and entered my email, it appears that my account had been deleted and now say that I can create a new account with the email that I had signed up with a long time ago.
Pics & videos are missing 1/5
My pictures and videos are randomly missing! Do not use this app! You have been warned!!!!
Used to 2/5
Used to be a great app now it just doesn't let you import anything
Getting the people trust is unpricable
Stopped working, no support 2/5
The app worked well for a few months, then stopped allowing uploads of anything. I have a premium subscription and don’t even store much in it. I have written to support and they never respond. I see from the reviews here that many others are having the same problem, for quite a while with no fixes.
This should be one of those apps that u should not have to pay for and the app would be better if it was free
The app is perfect but its hard to restore data when use in new phone
Hope it fixed or some one give me detail i fo
Save yourself time/trouble 1/5
I downloaded it and it was great for a while, until I had a problem logging into it. It kept telling me to check my email for an access code, up to today’s date still haven’t received it and I’ve asked for multiple. It’s been weeks. I contacted customer service and they have absolutely no idea how to even begin to help you. Huge waste of time.
Having Issues Recently 2/5
This app used to be perfect for many years, but recently I have not been able to access any of the videos on my private cloud. They are visibly backed up, and the WiFi I have is great, but the app continues to report a network problem. I can’t even turn off space saver so my videos are helplessly lost out on a private cloud that will never load. Sad face. Please update!
A must have! 5/5
I've been using Keepsafe for over a year now to protect those photos I might not want everybody seeing, and now, I've subscribed to the premium, and I love it. It was so worth it. It has good features and amazing quality. I highly recommend it.
They delete photos 1/5
By Loyal unhappy customer
The software has much lag. The developers need help on photo processing
Login issues 4/5
Having trouble receiving the email code
No Care for Privacy, forced subscription 1/5
By Joe Henry
Without my permission the app started uploading my content to its cloud. Then you have to by a minimum 9.99 subscription to delete any uploaded content. Dumb.
Deceitful. Don’t get premium. 1/5
This app is pretty cool, especially if you get the premium version. But they make it seem like you will pay $1.99 per month over the course of a year, and it will eventually amount to a total of $23.99. But when you agree to that, they charge you the full amount of $23.99 all at once. I didn’t want that. I wanted to pay as I go. Don’t get the premium.
ALL MY PHOTOS DISAPPEARED 1/5
By Anonymus 2.0
I downloaded this app a few days ago. I Imported all the pics and videos that I wanted to save in this app. Next day I open this app and everything disappeared. Before I imported everything there is an option that says “delete from album” deleting the content from your device that u selected to import into this app. Now I can’t get back my stuff anymore. Disappointed.
Isn’t it a free app??? 3/5
Why do I have to put my credit card information to download the app???????
Good app but... 3/5
Good app, did what I needed. But it started uploading my hidden files to its cloud, without asking me first. It took me a great effort removing files from the cloud. So I uninstalled this app.
Customer support 1/5
I’m very disappointed in the customer support. I had an alert that I had a break in attempt so I upgraded my subscription. And I’ve been emailing and trying to research how to check the photo snapped of the attempted hacker but I’ve gotten little response by email and navigating the website is useless.
Love this app 5/5
Keeps all my personal pics safe
Access code👎 2/5
Good app but recent update doesn’t allow access codes to be sent to my email, paid 25 for a account and can not log in
By Boi if you dont....
Tried to use this app and it wouldn’t even let me import my photos or videos. So don’t waste your time on this app
They removed my review 1/5
So after they replied to my review, they still didn’t answer my email. That I sent to the support team. Then to make matters worse they removed my review... all I want is my money back..since I had to repurchase the app just to get it to work right...and don’t tell me to contact your support team, cause after weeks of sending emails I never got a response back. Just refund my money or give me number to call. Cause emailing gets me no where...
Worst app ever 1/5
It doesn’t deserve any star. Not recommended at all be careful they are thieves and they link accounts randomly and do random backups.. i lost my pictures with unauthorized back ups.
The best 5/5
Expensive and has deleted several videos and pictures. Also all the videos I have saved can never be watched because takes forever to access them. There are several other better apps for less on App Store.
Good but 3/5
This would be a lot better if you can restore trash without needing premium
Tengo la versión premium y tengo varios problemas con las ultimas actualizaciones, se congela y me saca de la app, y me deja congelado el teléfono por unos segundos, si es posible arreglar eso por favor!!!
Only two stars 2/5
This app is okay except I can’t use the same app on all my devices, without buying it for my phone' tablet,and computers
Fake album 4/5
If you have a fake album and you put the fake albums code it opens but It shows the real album for split-second. This needs to be corrected
Keep safe 1/5
What the point of paying for a private vault and if you don’t pay it doesn’t save your photos.
Gets worse with every update 2/5
By D man gamer
Constant freezing and crashing has made going through my photos a chore please fix I used to love this app.
Keepsafe Premium 1/5
By 1953 Annie
I did an update on keepsafe App and now I can’t get into my Photos. Please fix, it was fine until I did the update now I can only get into ordering keepsafe premium!!!!
This use to be the best app to lock photos and videos on iOS, its dead now, it doesn’t transfer anything, even though I turned off the cloud, it still uploads pictures to it, and it doesn’t have an option to empty the cloud, and you have to pay for everything now, like even the most basic settings are “premium” seriously? Fix your app if you want me to get the overly expensive premium
Need help 1/5
Payed for storage and now I can’t get in to see anything, it telling me my email is not valid
Import troubles 3/5
App is great for storage but could use improvement. I’ve had this app for a while now and recently there have been some issues. I have an iPhone and whenever I try and import photos either an add will immediately pop up causing the import to stop or the photos simply will not import after selecting them from my gallery. Trying to import photos has become a hassle. In order for the photo or video to import I must attempt to import it several times. This needs to be fixed. Other than that the app is good for storage. This issue must be fixed in order for the app to be effective.
Won’t let me add anymore videos after a certain point
The best app 5/5
I love it! Very easy to use.
It was good at first and I signed up for the free trial and now I cannot figure out how to unsubscribe now that they’re charging my account. I have tried everything and there is just no way to unsubscribe and now it’s charging me per month. I sent an email saying I wanted to unsubscribe and all they did was send me an access code for my account.