Can’t open app anymore 1/5
My screen goes black when I try to open. Have tried to delete and download again but not allowed to. Didn’t used to have a problem and have no idea how to resolve.
No points awarded 2/5
Had issue and attempted to get help via App. Received copy of my email that someone would respond. After 2 weeks and no response, I figured I’d take my money and business elsewhere.💰
Annoying restrictions not worth it 1/5
Could not enter bar code because “guest was not in range of a mod pizza”
Also the camera scanner does not work. Tried with 3 receipts.
Don’t try to launch an app and rewards program until you get the kinks out.
I doubt I will try again unless mod wants to contact me and give me extra free salads after they fix the issue. They owe it to me forndoing their technology QA.
Also as others have pointed out $150 spend for $8 pizza is not worth the hassle. I regret trying this app.
Could be better 1/5
I love Mod. It’s the best. But $1=1pt. 150 pts for an $8 pizza? 🤷🏻♂️ laughable.
Wish it was great 1/5
By Synology Fan 00000
Love the pizza, but the app has major flaws. Entry update deletes all my favorites. There is no way to save favorites without ordering. There is no way to cancel an order. And the killer, customer service for the app is non existent.
Stopped working! 1/5
App worked great to start w. Now it won’t open. Goes straight to back screen. Per some other reviews I’m not the only one. Pls fix :(
Work good when it worked 1/5
By Hazel Eyes to my soul
App doesn’t load
Credit Card / Payment Issues 3/5
1. App never remembers credit card entered on checkout (yes remember CC option selected)
2. Credit card scanning feature doesn’t work
3. Can’t pay using ApplePay
Order not posting 1/5
By Mr fhgtuniii
The store never saw my order. I showed up to pick up and they said they dont have it. But they were able to pull it up and start making it then. Waste of time
Intermittent Crash 1/5
Worked initially after the account setup and first receipt went through, but now it crashes after every launch. I even tried it on another iOS device thinking it was my old iPhone 5s, but it has the same behavior on a more capable device such as the iPhone SE. It must have something to do with the latest update that was pushed out not too long ago. Here I was thinking it was just the usual “bug fixes and performance improvements”. Turns out it was an update rollout that completely bricked the application. It’s shame really, because now I can’t earn the points that I was supposed to receive after eating there today. If this isn’t fixed soon, than I will most certainly miss out on my last two visits. I only just discovered this after the update was pushed to my phone, and as I was approaching the payment counter it was in a crash loop the entire time. I can’t even scan the receipt like I normally do after I pay. Please fix this soon so I don’t lose out on my two $20 purchases.
Update ver. 1.0.2: Tried it on an iPad Air 3 that I recently purchased that has the A12 processor and it works fine. I was able to sign in and add rewards points from the receipt barcode flawlessly, but on the iPhone SE it now shows an “Unable to open app” window instead of crashing. Does Mod Pizza just want the new devices using the app only? I’m at a loss. If you state your compatibility is any device running iOS 10 or above, then I should be satisfying those requirements ten fold.
Great pizza. World’s WORST APP!!! 1/5
This review is waaaaay overdue. I’ve tried using it more that a dozen times since the first and only time it’s worked; After that, nothing! Just black screen. Every. Single. Time. Regardless of internet connection/cell reception, you’re in their store or at home, using a different phone. Like other reviewers have said: only works the first time; or if you’re lucky, a second time. After that, it’s just black screen! And the sad thing is, as nice everyone in the store is, all they can say is “I have no idea”. To the developer/corporate: If you are abandoning this app or in the process of updating it, at the very least, let your stores know.
App won’t open 5/5
App won’t open today so I can redeem my award before it expires. However because mod is the best the manager had my back and I got my free delicious yummy favorite pizza
Please fix 1/5
App won’t even load now. Love your food, hate your app.
Horrible App 1/5
By face filters not working
I downloaded this app scan the barcode and added my receipt for the first time. After that, I’ve been trying to add more receipts or logging in and I’m unable to do so.
Salad customized 1/5
I tried several times to order a salad. Kept saying I had to have seven options, I tried to add them /removed and it added up to seven. I would still get error. I gave up and purchased elsewhere
Very poor rewards program 2/5
Not only is app buggy, but the rewards accumulation is so slow by the time I will have accumulated enough points for a free $8 pizza I will have spent $175, gotten a pepperoni allergy, and possibly lactose intolerance.
Seriously make this program better.
Reorder does not work 1/5
I’ve told you twice now about how when I go to reorder it ask me for a “size” that information is in the reorder dummy.
Just fix the stupid app!!!
Fix it 1/5
By JESSE 253
The app worked ok until they updated it now it doesn’t let you put in the entire code. l lost 59 points since.
Black screen 1/5
I love MOD Pizza and was excited they now had an app. But it only shows a black screen. Worked once! Notification icon appeared when pizza was ready and since then black screen.
App Crashes on Launch 1/5
The app has become useless. Every time I attempt to use it I get the prompt “App Could Not Be Launched”. I tap “OK” and the app closes. It is now 100% useless.
Love this ap for its convenience. I can order online and skip the line and earn free pizza. Saves my CC# so it’s basically just a couple clicks to order
App crashes with black screen 2/5
I’ve been using this app for several months but now it crashes with a black screen. I can not scan my receipt to earn points.
Hideously Bad 1/5
The latest thing I have found wrong with it is that you can’t enter your credit card number without it crashing. SAD!!!
Actually takes longer if you use the app. 1/5
Like other small chain apps I’ve used in the past, the communication between the app and the store is anything but real time. We decided to use the app so we could order and my wife could pick it up on the way home. Ordered at 6:32. Said it would be ready at 6:52. She arrived at 6:45 and inquired “we’re working on it” as she stood there, a dozen people came in, ordered and received their pizza. Her name was finally called at 7:10, which means, they didn’t even actually queue the order until after she arrived and asked about it. Don’t waste your time, just go stand in line.
Barely OK 2/5
Just meh... weird to try and reorder and stuff.. clunky interface. Buggy too. Tried to order the special and it wouldn’t let me.. yet you had to get the special through the app. Needs more work
The app crashes when you attempt to open it. Can’t scan my receipt to earn rewards.
Not great for a rewards program 1/5
I love Mod Pizza. I eat there once a week. But to require $150 spent to earn one $8 free item is not great. On top of that, I just tried to scan a receipt that I misplaced that was 14 days old and it wouldn’t let me. Said the receipt was too old. If you’re going to require $150 for a reward, at least keep the receipts from expiring! That’s bogus. Disappointing.
App Crashes 1/5
App flat out doesn’t work, won’t open without crashing. And they took away the honey lime dressing, major rude move.
Bugs need to be fixed 1/5
App worked initially but has been closing after opening lately. It is frustrating that the only way to store and redeem points for buying their product has to happen in an app that won’t work. Please fix and update!
Terrible in every possible way 1/5
I’d describe what’s wrong but I’d be easier to explain what’s right. Just use the website. This app is terrible and hard to use.
No Apple Pay 3/5
By Cyclist Edge
I cannot give any app that wants me to pay on my iPhone 5 stars unless it supports ApplePay. Sadly, Mod Pizza is anything but Mod as it doesn’t support Apple Pay. You must store a credit card, which means if Mod has a data breach, you gotta get a new card.
Come on, Mod, get with the 21st Century!
Downloaded this app at the restaurant and thought it would be easier and faster to signup using my Facebook sign in. Big Mistake! After downloading, I could no longer use my FB app or messenger. Later, someone tried several times to login to my account in a different state, but I had already changed my password. Still after a day cannot use my apps and I run a business through social media. I am very angry about this!!
Crashes when I try to open the app.
Software brick 1/5
It would be nice if this app would even load. I would frequent mod pizza more they had a functioning rewards system
It’s good for getting free stuff, kind of. But the app is constantly trying to get me to get notifications. This is not something I need for notifications, I’m not a child with add okay
App keeps crashing and cannot be opened
App keeps shutting down immediately after sign in. :( don’t wanna miss out on my points!
Have to input credit card every time 1/5
It says that the card is saved and lets me click it to pay but it says the transaction was declined. I have to delete the card and add the same one back in and it works. I’ve made four orders with the same credit card but it never saves, I have to type in the info every time.
Rewards you NOTHING 1/5
By 1.618 ratio
I have 7 receipts, and the app refuses to accept any barcode. I’m a regular customer. Error one says I’m not in range of any MOD pizza location. Error two says my receipt is too old. I love MOD pizza but am very disappointed this app punishes me for no reason.
Would love to input my receipt another way because your app keeps crashing! I’ve downloaded it a few times and tried other fixes. Sad 😢
love the app 4/5
love the app. love the rewards and how easy the app is to work. the only thing I don’t really like is 1$=1point so you have to spend 150$ to get a free pizza or salad. it’s not a problem on how much you have to spend, it’s just how slow the awards rack up especially if you’re a single eater.
YUM YUM 5/5
My first time here...really love the crust...I make my own sauce...Mods is sooooo good. I love the Jasper! And it was ready so quick! Do yourself a huge favor go and enjoy.
Great place 👍🏼 5/5
By La Güera 2001
The first time I tried Mod my son brought me and I was hesitant because I never had it before but now it’s my favorite place for lunch with my kids👍🏼👍🏼💕💕🍕🍕
Doesn’t accept receipts less then 2 weeks old 1/5
Went there less than two weeks ago. They recommend downloading their app. When I went to scan my receipt it rejected it because it was too old. Such BS!! Terrible scam app.
Not much value here... 2/5
By iOS Engineer
I've been using the app for rewards mostly and it takes entirely too much to get a single reward. The rest of the app is pretty pointless... 😞
THE BEST 5/5
I LOVE MOD pizza. I’m so glad there’s an app and reward program now. Nothing tastes better than FREE! 🤗
Terrible rewards program 2/5
Seriously?! $150 to get a $7 pizza? Every other reward program is essentially spend $10 and get $1 in rewards. Spend $15 to get $0.50....on a product as inexpensive as pizza.
App is Crap 1/5
By Josh Burleigh
App won’t even launch on my phone. Hard to earn rewards when you can’t use the app.
It almost worked 2/5
By Choose a nickname please
I have a bunch of $5 gift cards. Unfortunately, the app only allows you to use a gift card if the balance can cover the order in full.