App Crashes 1/5
Frequently need to delete app and reinstall because it crashes.
Unable to send mobile rollover check 1/5
I am taking a picture of my rollover check in ideal conditions --- perfect black background, ideal diffuse white light from a professional photographic light (Godox SL60 W). However the app keeps saying "photo isn't clear". I bet their backend has many bugs because the photo is extremely clear.
Didnt work 1/5
Tried scanning my check from 2 different phones for a rollover. It keeps saying that photo isnt clear. When its clearly readable. Now i have to send it through mail which takes so much longer. The app was no help
Deposit Check Feature Broken 2/5
If you’re hoping to use this app to deposit/upload a rollover check, don’t bother. It does not function on iOS. Even my tiny local bank has a functioning photo check feature.
Check deposit 3/5
By AL Tim
Great app…except the ability to deposit a check on the app. Every bank in the world has had this sorted for years, if you can’t make it work, get it off the app. Save everyone the hassle of reading “there is a problem on our side” over and over. Very disappointing.
Not a good app 1/5
Upload check feature for rollover is total mess. No matter what you do check will not get uploaded.
Really like the new application! 5/5
The new app is easy to use and provides all of the function of the desk top on your mobile device.
Impossible to mobile deposit check 1/5
Tried 100 times to take photo to upload check for mobile deposit and every time it fails because it triggers photo to be taken immediately before the camera can focus. Too blurry, etc try again over and over.
Rollover checks 1/5
Rollover mobile check upload keeps saying error encountered on your end. Spoke with your customer service and all she said said was acknowledge the issue as ongoing. Why not fix it?
This app is absolutely terrible lately! Takes forever to initiate it, white screen! Fix it
Horrible App/ Horrible Service 1/5
The website and app is antiquated and not user friendly. In order to send rollover check you have to options download the app or mail it. The app does not allow you to upload the check. It’s stupid that you are unable to upload the check on the website and forced to use and app that does not work properly.
By Rahjer N
Newest version 11-24-2021 still does not work at all on my iPhone 13 Pro.
I love it! 5/5
I can do just about anything I need to do with the app. No need to go to a desktop
Very useful 4/5
I really like the features and the app is very easy to use. The only problem is reliability. Too often app is not working or down however over all I recommend it.
Technical difficulties 1/5
Gives error every time I try to login. Been like this for days so far, hasn’t worked once.
Wheels spinning over and over with no end in sight until it is deleted. 1/5
By JPoe and LPoe
App freezes and has to be reinstalled constantly for over a week now. Wheels spinning over and over with no end in sight until it is deleted.
App Not working 1/5
I’ve had the app for several years and about a month ago it stopped working. I’ve tried the remove app and re-download fix to no avail. Tried turning my phone off and back on with no change. Is there some other “fix” to make it work again?
Unable to send rollover check via mobile check deposit 3/5
Overall the app is great! But the reason for the 3 stars is because I have been trying to do a mobile check deposit for my rollover check for over a week now and it cannot get past the first page. It keeps trying to load. The app needs to be updated so that mobile check deposit works. I even tried on a different phone and the same thing happens. I have tried deleting the app, reuploading the app, using wifi and use cellular data… and nothing. I would rather do a mobile check deposit instead of sending my check through the mail again. This is starting to get frustrating.
Used to be my favorite. 1/5
Over the last month or so the app performance has been terrible. I have tried deleting and reinstalling. The app is the latest and doesn’t need updating. It hangs post log-in and and also when viewing positions. The only solution when this occurs is a phone reboot. Ugh!!!!
By Please Believe Me
Easy, convenient and helpful.
Works Great - UI needs an upgrade 4/5
I have used the app for several years and it has always worked reliably. The user interface is a bit dated but the functionality is all there.
Loved app, but now won’t open 1/5
In recent weeks app rarely opens….just get spinning arrow but never opens. Disappointing that links to support in App Store just bring you to web version of the app, but no way to get app support. Would have given this 5 stars before, but now can’t get it to even open now.
Great app 5/5
Easy to use. Fantastic dashboards. Best part is that my benefit information is in it and no need to carry cards.
All the contributions are mislabeled, so they tell me my company is putting 97% of my funds in, while I’m only contributing 3% (it’s been backwards for the 4 years I’ve had it). If you adjust the contribution percentage, guess what… They don’t tell your employer! I have to manually contact our payroll dept instead.
Also, this is an iPad app that is exactly as wide as the iPhone app, because why bother using all that extra screen real estate for anything useful, right? It’s especially sad on a big 12.9” pro model.
The graphs and charts are rather unhelpful; lacking details as simple as a second line so you can see how much of the total value is your total contributions vs the growth that’s happened in the account. There doesn’t seem to be a simple way to see how much you’ve contributed this year, or how much you’re able to still contribute within the year.
All of this is especially frustrating because I don’t think the main Fidelity app exhibits anywhere near this level of sheer laziness. It’s literally been like this for years without change though…
I guess with 4.7 stars, there’s no reason to make any substantial or visible improvements. Sure would be nice to just have the contribution labels reversed though.
Poor app 1/5
Ever time they make a change you have to log back in instead of using face recognition. Garbage
Can’t use new page. 2/5
By Rainbow bright 1234
I liked the app until they made changes. Now I can’t access my positions page. It says I need to try the new page but the button doesn’t fit on the screen so there is no way to press it. Just get the fidelity app it’s 100% better than net benefits app, Even if it worked perfectly.
Day old data 1/5
The balances are from yesterday’s closing prices and are not live price data. Because of this I would never rely on the app’s information to make a withdrawal or other change to my accounts. What were they thinking?
Just a web view 2/5
This app is the same as going to the website. I prefer to use the “regular” Fidelity app.
HOW is this a 5 star app?!! 2/5
The navigation makes NO sense. It’s even worse than Vanguard.
I use E*Trade, Ally, Robinhood, ML,CS, and others.
Though the Fidelity app does some things well, the trading screens are absolute garbage with dead ends and no flow whatsoever. It really needs work.
Don’t ask me for feedback either - watch someone try to trade using your app. It’s a mess.
All that you need 5/5
I only ask for the app to be easy to navigate and be able to give me a quick summary at a glance. This app accomplishes both.
Very Secure 5/5
By gerri paper lizard
Thank you for providing me with a secure and friendly app to allow me to monitor my investment! Love It!
Horrible UI/UX 1/5
It is not a mobile application: it is just a web view through the application. Doesn't make sense...
Few bugs. 3/5
Touch ID stopped working several weeks ago. Reinstall of the app didn’t fix it. I reactivate Touch ID every time I go into the app but it never sticks.
Also for the last year or so when you go into POSITIONS and select RESEARCH for an individual stock it has said “ Feature temporarily unavailable “ for over a year. Please fix or remove this feature.
Haven’t been able to log in 1/5
It has been temp unavailable for days!
it has due to tech difficulties, my info isn’t available
But I can log in with the web with no issue
PLEASE FIX IT!!!
Blank white screen on login 3/5
Sometimes all I get is a blank white screen when I log in.
Like the app but….. 4/5
I constantly use the app to check in on my holdings, and find it to be fine for my purposes….but over the last four or five days the app won’t let me access as it states it’s having issues and I should call the service center. Website works fine. Hope you can resolve soon.
Fidelity app support totally unresponsive - removal of function 1/5
To those concerned ( I noticed others with the same concern). I am on my 4th back and forth with the removal of the ‘daily portfolio positions’ page that allowed you , with one click’ , to see the previous days performance, both % and actual dollar amount’ . Fidelity refuses to restore the function. I had to open and fund a td Ameritrade account, just to get the same info in a watchlist.
Please fix asap! You removed the portfolio positions tab (again)that listed 1 line for each position and among other useful information, it listed DAILY change for each position - i need this yesterday, and please stop removing this …i have also called IBM support and they said they opened a Ticket to tech support. I noticed another complaint dated 9/30 for the same issue. I have no idea why you would keep removing one of the most useful ‘pages’ available. I would hope as a retired IBMer this request would carry some weight since Fidelity houses the extremely large IBM 401k.
Love this app 5/5
My company just switched to Fidelity for our retirement accounts and right off the bat this app is awesome. Visually appealing and easy to use and makes me want to get more involved in my investing.
Awful app 1/5
By Tom NY 65
Incredibly buggy and slow. Had to resort to mailing in a roll-over check because the ability to submit via the app was completely broken (tried this with 3 different devices).
Watchlist widget 4/5
Now that I have transferred stock that I keep daily tabs on to Fidelity, a usable widget would be nice to have. Seeing my balance as a widget seems somewhat unnecessary. Access to major markets and index funds for some is probably needed, but overall useless for me personally. Having a just a simple watchlist widget would be fantastic.
Simple and easy to use with all the information and data required to review and evaluate your accounts
Marketing team: we need an increase of user downloads
Dev team: We’ll just let them have all the features to create a loan/withdrawal online BUT we’ll require documentation be uploaded via the app.
Marketing: brilliant here come our fat check boys!
Easy to use 5/5
I'm so glad I'm able to access my 401k now when I left my former employer. Should have done this a long time.
Can’t reset password. App is buggy and slow.
Great App 5/5
By Subash Nanjangud
Very good App, But…not everything works… 4/5
I run this app on the iPad Air 4 and the most current operating system. Everything works well except for the Credit Card section. I can get to the main page, but when I want to get to things like, statements, transactions, etc., a new window pops up but nothing gets displayed in the pop up window. Please fix.
Worst App Ever 2/5
Not much works on this app - which isn’t really an app but some slow 90s version of a website with limited functionality. Now facial recognition is broken.
The brokerage window works well - that must be where they spend their money because the 401K portion just gets worse and more dated.
It was so easy to get the app and set up. Easy to use to view and check growth of funds. Love going to the learning function to ask questions or just to learn more!
Another garbage web app 1/5
App is slow, crashes a lot, can’t use FaceID in 2021 🤦🏼♂️. Either go native or even React Native. This is slower then a 1990s website.