No Touch ID 1/5
Touch ID hasn’t worked for weeks
Able to login even after password reset 1/5
Security need to be improved. I was able to login after password reset on my mobile app
Fingerprint login broken 3/5
This app is normally very useful. All of my company core benefits easily accessible and well organized. Will the fingerprint login option be fixed in the future?
Excellent Application and Easy to use 5/5
Designed with the end-user in mind and very intuitive in it’s navigation. End-user has a confidence of security and reliability in using it.
A top notch app. 5/5
By A long time client
This is an Outstanding App to use. Very quick snd EASY!
Works Great 5/5
The app does everything I need to get done! Easy to use, navigate easily throughout the app!! I think it works great, have had absolutely NO issues with app, does everything it’s supposed to do!
Push notifications popups 1/5
There are Push notifications popups. I have push notifications intentionally turned off.
Update 6.12.2021 - Same problem.
It’s like going back to the 80’s 2/5
Why is the NetBenefits app so much different than the Fidelity app? The UX for trading individual stocks is setup for old windows computers? Not mobile friendly. 2 stars because it exists.
No Touch ID ??? 5/5
By 17 husker
Why is the Touch ID not working????
Awesome App 5/5
This is one of the BEST financial services apps ever.
Awesome benefits in one place! 5/5
It’s like coin saver pig, handle in one place for your work essentials.
Excellent website, excellent company, excellent returns
Need Update for facial recognition 2/5
App works great for devices with thumbprint/action buttons but not able to work with newer iPhones without the home button need to update the app ASAP to work with facial recognition systems.
Latest app version 1/5
Lost finger Touch ID login after last update. Keeps saying unavailable.
Can’t complete rollover 1/5
I’ve tried on three different phones and can’t complete the rollover process through the app. The pictures apparently can’t be analyzed properly and the check amounts can’t be verified. Huge waste of time, should have just mailed the checks to begin with.
This should have been possible through the website 1/5
I was told I had to download this app in order to address account maintenance items. And then told i should be on a wifi network in order to upload a document. Essentially, I needed to upload one item and there was not a way to do it without this app! This is the dumbest thing I have every heard!
Lost ability to sign in with Touch ID after the last update 3/5
I have iPhone SE (2020) with iOS 14.6.
I lost the ability to sign in with Touch ID after the last update you released. (version 3.17.2)
Bad security posture 1/5
By Nik. M.
“Please enter no more than 20 characters” on the password field.
Not only this is a terrible security practice, it’s also inconsistent with using the website on a computer where passwords longer than 20 characters work.
I lovethis App 5/5
I Live this App, it’s easy to navigate and looks cool too.❤️it😊
Ease of use 5/5
This app has been improved upon so much.
I use to hate logging in but now its not a problem.
Great App 5/5
Great app for investing checking stocks and also checking your portfolio I love it,No complaints at all.
Substandard for vanguard customers 1/5
Vanguard’s first app ever was better than the current fidelity apps. Archaic technology, no personal performance, no method to directly buy funds at varying intervals.
Fidelity has a captive employer audience and their app shows they don’t care or are oblivious to what an app could do.
Thanks for fixing the login issue!! 5/5
I enjoy the app but had always had a problem where it wouldn’t actually log me in like 90% of the time. One your recent updates finally seems to have resolved that issue, so thanks to the DEV team for chasing that big down and squashing it!! 👏👏
At your fingertips 5/5
This app is so convenient. Very easy to navigate.
User friendly 5/5
Easy to navigate and current information is always available
Slow to Load 4/5
By Mia No-tu-ya
Great app, but I’m not sure why it takes so long to actually load the info. It opens, it accepts my Face ID, and then I’m waiting with no indicator that it’s loading, so it looks frozen. After giving it some time it finally opens with the info. Also, I have the latest iOS and the iPhone 12, so I don’t think it’s the phone or the software.
Doesn’t log in 1/5
This app is great to use. But a couple months ago it just stopped letting me login. I use to check it almost everyday with no issues. Now it asks for my login and Face ID and then it just loads for ever and 99% of the time I can’t login it’s awful
I love this app 5/5
I love the app. It is very easy to use and when you go through a withdrawal process was completed, reviewed, and submitted within one day! ALSO, I got my withdrawal money/ loan ASAP! The very next day the money was deposited into my account. They understand things happen and they work very fast to get you your money. To fix your situation. So when you have an emergency come up and need to withdrawal money out. They are the best at getting it to you within two days at the most! Iv never had to wait longer. I love that! Not stressfull at all.
Always works perfectly 5/5
By Fax Doc x
They definitely employed top coders and decent interface design as the program always works. Five stars
What App? 1/5
The App stopped working two weeks ago with a message saying technical difficulties accessing your information try again later. Well, 2 weeks later still having problems. Deleted and reloaded app on both IPhone and IPad and still not able to access account. Shouldn’t be this difficult to access an account with a company of this size.
Had vanguard before, this is way better 5/5
I’m really really happy with the way this app works. Not outdated like other companies.
Great App 5/5
User friendly and gives you the most important information first. Any changes can be made on the app. It is simple and so easy to use. I enjoy going in and seeing this information. Thank you!
Fidelity’s app 5/5
By Stunner 6
This is Best app I’ve ever used for money matters !
This app gives the investors real time access to one’s Fidelity investments.
It is accurate and provides fluid updates replete with flow charts and performance history of single or bundled investments. Truly a peace of mind application.
Great app! 5/5
By Joel A. Castillo V.
It’s easy to manage and it’s always up to date. 100% recommended!!!
What happened? 2/5
Hi. I loved this app until I updated recently to an iPhone 11. The face recognition works 50% of the time, when it does “open”, it doesn’t do anything. Freezes on the page after the check mark. Never had an issue with iohone7. I disabled the face recognition, now it freezers before I get a chance to login. I have to login via website which still works luckily. Is it just the 11 it doesn’t like? Or has the app broken?
The app 5/5
By Joce C
Very nice and practically
When you open the App it could have changed 5/5
This Application is great one day and not so great the next. It is constantly changing
This app doesn’t match the web info at all 1/5
The app says I need to add a beneficiary. The web says I did it March 8th. The app doesn’t allow digital transfer to the account (like check deposit) but the web says it can.
Uninstalled. Probably unsafe to use
App will not open 2/5
By Darius Y.
Without fail, once or twice a week the app won’t open
Rarely moves beyond title page 2/5
App used to work, but even latest 3.17.1 just hangs. I go through Face ID and then the app just hangs at the title page. If I delete and reinstall the app it will work a single time. Too much work - just use the website.
Takes a long time to open 2/5
It takes a long time to get the info and at times it freezes and have to shut down. Someone needs to check the web server for response time
Won’t start after 14.5 iOS upgrade. 1/5
Great app so far 5/5
Haven’t experienced any issues using so far, it seems pretty straight forward. Wouldn’t mind more features so I can get more out of it but I won’t complain since what I expected so far is available currently.
So convenient 5/5
I love this app! It’s very simple and nicely laid out.
Excellent Service: 5/5
This company has always offer the best customer service I’ve ever had. I work in the field and I know how important it is to have a happy customer. Amazing job Fidelity.
Very user friendly. 5/5
A very good app to manage your finances!
Still doesn’t work 1/5
By Sad from Barrington
Was a fantastic app. Stopped working with March 2021 update. April 2021 update still doesn’t work. Perhaps the issue relates to the Face ID?
Great app, easy to use, I. D. Is very quick.