I used the app for a few days and liked it a lot and wanted to continue. The billing was really confusing though and contacting support never got me anything but a canned answer that didn’t solve my problem. I decided it wasn’t worth the trouble and am looking for a better option now.
App has become too cheerleader-ey 2/5
By Marie in KC
I am paying monthly for the premium version. I can’t figure out how to stop paying for it. It is too much and I stopped using the app is my hip I was due for subscribing. It is a bummer. And the recipes are terrible. I ought to offer some of mine!
Success at last! 5/5
By 70 and determined
Finally I’m figuring out the whys of overeating. I’m learning how to change my mindset, recognizing hunger, and lots of other stuff. Plus I can interact with my group and ask my coach questions.
Great Tool to Get You Back on Track 5/5
By Satori's Mom
Debated for several months about doing this (you know... “I know what to do, why pay for an app?”) but decided to try it with the trial period. I ended up sticking with it, mostly because I started paying attention again, which I could do on my own but don’t. Go figure. Anyway... the information is positive, encouraging, and the writers are seriously funny. I keep up (because of the cost motivator) and have been reminded I kid myself all the time about how much I’m eating. (Oh crap.. that giant bowl of “healthy” oatmeal is 3servings!) I can justify just about anything in my own mind, but being accountable on Noom (in an easy way) makes one much more self aware. Have lost a couple pounds and am feeling motivated. Good stuff.
NOT WONDERFUL 2/5
The app is not generally available. Most times I try to open it I just see a larger version of the icon. I cannot afford time to live on my phone just to log food and activity.
Love this ap 5/5
I really love this app. There is no judgment and the app is easy to use. I really like their humor. The coaches are amazing (Thank You Haley.) 👏👋
Cancellation not accessible 2/5
They make cancelling non-intuitive (obviously on purpose), requiring you to google how to. I also don’t like the idea that they charge you in 4 month increments for something that people often don’t maintain, likely relying on revenue from people who buy and never use. Shady business strategy to me.
Great Program!! 5/5
I’ve been around for six decades and four of those I’ve spent trying one weight loss program or another. Noom is the first program I’ve ever tried that addresses everything - physical, emotional, mental. I’m succeeding with Noom and it doesn’t feel like I’m working at it. I’m making small changes over time, not just in my eating and exercising habits, but in the way I approach my health as a whole and the way I think about it all. Finally!
Logging and learning from data (food colors) 3/5
By Q Hand
I have really enjoyed Noom. I appreciate the daily learning and getting in touch with a sense of control around my lifestyle and how it relates to my consumption. The place I think Noom could really make some adjustments is in the logging and food/habits in relation to the food colors. To go back and see how I’ve been doing, to look back over a week or a few days of food color consumption in order to set a goal, or even to review food consumption to celebrate progress is way too hidden and burdensome. It seems like that information should be more prominently placed. I wish Noom would have the whole week by colors easily retrievable. Thanks for listening.
They will steal your money 1/5
By Diabolical Chix
The program is not worth it and they continued to charge me despite my paying for a 1 time 8 month program. When the next payment showed up I had to reinstall the app and send a message to request a cancellation link in order to stop more payments.
Gets stuck 3/5
I have to turn my phone off then turn it back in to use the app daily. Annoying. Other than that, I do like the other features.
Automatically signed me up for 8 month 1/5
Figured I’d try the trial period. I knew it’d sign me up automatically when it was done. What I wasn’t prepared for was it to sign me up for a pre paid 8 month subscription and charge me $159. Super bogus.
$$ well spent! 5/5
This isn’t a diet. It’s a way of life which lasts much longer.
I love this program! 5/5
Noom is low key but very informative. It uses humor and gentle prodding to make its points. I really look forward to reading the info every morning and logging my meals and exercise. I enjoy interacting with others on the app...getting suggestions and encouragement. Well worth the cost.
Jerry Kelly 5/5
This works. Mindfulness in eating, reminders from your own smartphone, interaction with your fellow “Noom travelers” and more. So far I have lost 13 lbs in exactly 30 days and I am not struggling at all.
By maddox richard
The program is great and helps make you accountable. The information gives you a different perspective of weight loss and how our bodies function. Love the Noon Nerds!
By Dis Fraud
I don’t remember signing up for this. And I did not download the app. How does one sign up without downloading the app?!?!
I realized this when I was charged $99 on my credit card. Now I am trying to cancel this.
I was told that I cannot can cancel without downloading the app - which I did. Then I had to give them tons of personal information to cancel. And I still cannot cancel.
THIS IS FRAUD. I never signed up for this.
Changed everything in one day 5/5
I’ve been struggling with my weight, especially with PCOS. I’ve tried “watching what I eat”, exercising... I wound up gaining more weight. Just one day using Noom, not only does it keep track of my workouts, it also shows where I was going wrong with my diet. I wasn’t eating enough, and when I was, it was all yellow/red foods. I was thinking that Big Mac meal I was eating once a day was ok, because that’s all I would eat during the day. The first day, I was able to see in real time my eating habits, and how they were all wrong. I didn’t do any courses, just meal/activity documentation, and it’s made a world of difference. Seriously, give it a try.
I have lost the app several times
It won’t open
So I delete it and then reload app
Anyone else having that problem???
love this progeam! 5/5
love this program it teaches you a lot about eating habits and it makes you actually change and loose weight for the long run.
Food for Thought 5/5
I’ve tried other weight loss programs; Noom is different in that it pulls back the curtain on our connection with food. Noom uses research to help us understand our food choices, habits, and how we can use science to uncover the healthier self living inside each of us.
Stress Free Weight Loss 5/5
For the first time in my years of weight loss attempts I’m not having the constant negative dialogue with myself. The app makes it easy for me to focus on my big picture/long term goal and remind myself this is a marathon, not a sprint.
Noom is for keeps! 5/5
By too heavy too long
I haven’t tried a lot of weight loss programs. Noom seems to have the right idea. It is based in science, and is designed to help one achieve and maintain weight loss. It debunks a lot of the pseudoscience and myths about weight loss and helps one understand why weight loss is hard. It’s also fun, and forgiving when you fall off the wagon. I believe if I stick with Noom (at the very reasonable cost of $130/4 months) that I will be successful.
Very Helpful. 5/5
NOOM has been very helpful. I love the approach and information. It’s working well for me.
I do have one suggestion to improve your site. There are typos in almost every lesson so far. I was so surprised when I saw the first one that I almost didn’t continue with the program. It seemed unprofessional. Your company’s approach is academic - psychological, scientific, and sociological. Finding errors in spelling and/or wording looks unfinished. It has actually kept me from recommending your program. It reduces your credibility. I chose to overlook it, but it did lead me to question the reliability of the information. Errors happen but many errors looks questionable.
I really like your product. I think it can help a lot of people. I hope you will take the time to go back over the lessons to finish editing it. Thank you for listening.
Great app! 5/5
Noom has been life-changing for me in how I approach food and exercise. The knowledge it imparts has helped me drop almost 20 lbs. and still going!
The program is not terrible, but the system is designed to make the subscriber believe that they will pay a monthly fee for it. It is a 6-months payment (advertised as in installments). If the program is cancelled before that, you still have to pay for the whole period.
Down 7.5 lbs 5/5
Easy to follow, results are amazing, seeing the scales go down keeps you motivated to continue.
By Powderpuff 123
Good program. Would give it 5 stars if app didn’t frequently crash and have to be reloaded. Also doesn’t cross over to my I pad, so I can only follow it on one device. You’d think the self proclaimed nerds could do better. Maybe soon.
I’m so glad I tried it out 5/5
I was one of the skeptics. I’ve done many weight loss programs and I didn’t think there could really be something different. I decided to try because of the first two weeks free, so I had nothing to loose. It’s been just one week and I’m loving it so much! I’ve lost 5 pounds. What I like the most os that your calorie plan is not fixed. It depends on your physical activity during the day. If I do more activity it gives me more calories allowance. So this keeps me motivated every day to exercise more because I get a reward for doing it. If I exceed my caloric budget I just go on the treadmill for a while or walk around the neighborhood or do some weight lifting or yoga. The application is beautiful, entertaining and easy to use. The feature to log your food is sooooo easy and the food database is huge so I log my food in 15 secs (no exaggeration here. I never teview apps, I’m too lazy for this, but I had to review this app because I see so many skeptic people in the Facebook comments and I want to encourage you to try. Nothing to loose.
Support is a problem 2/5
By palace guard
I have been using the app faithfully for nearly 2 months. It is paid in full through September 2019. I have been contacting support - multiple times for 24 hours sine the app has failed to open. I get a response that I will hear from support soon- radio silence
Great guide for weight loss 4/5
If you have the discipline this is a great education and weight loss tool. It could use more food and meal planning suggestions.
Watch out - difficult to cancel 1/5
Cute app, automated chat bot, and very easy to get charged $169 without a clear way to cancel the auto-renewing subscription. Watch out!
Haven’t got my refund 1/5
I signed up for this program and then realized that this was not a good time for me so I canceled it in the time I was supposed to thinking everything was taken care of but then I looked in my checking account and they had taken money out of my account without my OK. Something about something costing extra. I have tried to contact them and no luck. Not happy. Guess I will get ahold of my bank to help get my money back.
Love it. 5/5
It’s on my phone no excuses not to log food. All kind of tools to help with losing weight and keeping it off FOR GOOD. This is my 5th week and I have lost 8 lbs
This app is the worst. I never received a UPID (emailed support several times, no answer). I had to sign up for a program o didn’t want just so I could cancel. I did that months ago (October 2018). Then today, in March 2019, I was charged $149. And of course the only way to get a refund is to sign up for a course and immediately cancel or use your UPID—neither of which I can do. Be careful with your money.
Too expensive. Just cop MyFitnessPal 2/5
The app doesn't sync with Fitbit at all and the coaches don't really personalize anything for u just speak vaguely. Save your money
No refunds after trial and they charge you for four months. 1/5
With the amount of communication they promote, they could at least shoot a reminder that your trial is about to end. I was charged $90, which was more than I could afford at the time. When I realized it, I thought I would be able to talk to someone and explain that we did not intend to continue their services. But they have a strict no refund policy. The four month charge is ridiculous. I believe it exists specifically to take advantage for those that, like me, tend to forget that a trial is about to end.
No working 1/5
I’ve only had app for about 36 hours & now it doesn’t open. I’ve deleted it & now trying to reload it again. Any other suggestions! I’ve already signed up & committed to 6 months!!!! Help!
New user 4/5
I am new to noom and so far I really like it! My only suggestion would be to add more foods to the database.
Not worth it 1/5
It was glitchy, the “coach” is just a computer program. It’s WAY to expensive! $60 a year I could justify but make sure you read the REAL FINE PRINT! It’s per month! I wish I had never paid for this worthless app that you can use the health app on your phone for or your fitness app. I used the app in its prototype back in 2012 which is why I tried it again and it was better before the “coaches” and other bs were added.
Mystery to lack of program 2/5
I am disappointed in the cost and results. I don’t feel like I am getting real support from my goal coach. The group chat is so disorganized which makes me feel overwhelmed to participate. There is no meal or work out plan. I enjoy the articles and that’s about it. The DNA swab I did did not give any real information.
I hope everyone else can find results and benefits. Best of luck.
Don’t Use 1/5
Don’t use! They will steal your money 🙁
I don’t think I’m losing any weight of much but I am enjoying the reading and working on changing habits with new tricks
Motivation I needed!! 5/5
By Sick needing Help
NOOM gave me the motivation I needed to get on track for getting to my healthier self!! With health issues, Type 2 Diabetes, Knee and Back Arthritis, Elevated B/P, Osteopenia, Hip Bursitis... I needed to make changes in my life to survive!! 4 weeks into NOOM, I’m still losing, learning, motivated, and not suffering much!! LOL.
HAPPY I STARTED NOOM!!
If I could 0 stars 1/5
Everything seems automated and is not worth the $160 automatically taken from my account with no warning. I will not be using this app further and felt I should of received a refund since I contacted customer service beforehand but ended with no response and $160 charged to my account. Extremely unhappy with the app glitches, customer service and auto billing system with no warning. DON’T GET THIS APP!
Great app but could use some tweaks 4/5
Love Noom! I’ve lost 12 lbs and don’t feel deprived. Couple things on the app though. Can we get a copy meal function? Also, bothers me that when you bring up when of your more frequently logged foods, the portion doesn’t save from the previous time you logged.
By virginia whedon
Somehow I have been unable to get in touch with Noom for one day. How can I fix this?
Doesn’t open in morning hours 1/5
Before you spend $180 over the next six months. The program WAS pretty unique and good. However, they encourage you to login in the morning. For the fifth morning in a row, my app won’t open. It’s just stuck on the noom flower. I can login later in the day, so it appears to be a bandwidth issue. For what I’m spending, I’d expect them to buy more bandwidth to support their users. Buyer beware!
Over-promises, under-delivers 2/5
I’ll start by saying that I’m still actually using Noom and finding some progress, where I haven’t with other platforms and programs. That’s despite some major problems or shortcomings with the app and program. If Noom developers are reading, I hope they will make some changes to make it more effective and more in line with what it promises.
1. Saving content. Every day, Noom gives a series of short info pieces to read, and they often include spaces to write in an answer (like setting a goal or choosing a reward). But inexplicably the app does not save your answers... you can bookmark and go back to the page, but it will have blanks. A week or two later Noom May say, “remember the rewards you chose?” No, I don’t. I’m not writing them on paper (that’s why I’m paying for An app!).... Noom really needs to save important answers so users can go back and refer to them.
2. Noom also spits out tons and tons of jargon and terms and acronyms in each post and then will use them again days or weeks later (#Noomnerdsloveacronyms). Sometimes it reminds you of what they mean, but often not and I certainly don’t remember them all. A simple glossary and links in the text would solve this problem.
3. Nutrition functionality. Meal planning is a huge recommendation and focus of Noom. Yet there is no functionality in Noom that allows you to plan meals (just recording what you ate). You have to do it on paper, or pay for a different app, and then end up recording it twice. For the price, I would expect this to be built in. Noom also recommends getting enough protein, for example, but doesn’t calculate or track macros in food records.
4. Effective coaching. I signed up in large part because of the promise of coaches who would work with me personally. Messages from my “goal coach” for the first couple of weeks were clearly scripted and didn’t seem to directly answer my questions or offer ideas. I’d wager anything that Noom has a massive database of written messages to choose from, and coaches pick the best fit to send, occasionally personalizing a few details. Now her messages are little more humanized, but still not usually very helpful. I get a lot of “I believe in you!” When I really need actual ideas and problem solving. The coach is supposed to help set weekly goals... I was 4 weeks in before she had actually helped me set one.
5. Effective groups. I was really hoping to have a group I’d get to know, and where we’d share practical tips and have another coach’s help. The “group coach” again seems to do little more than share inspirational scripted posts and messages. I asked a very specific question about recommendations for meal planning apps. She replied with a link to a Noom page on how to plan meals — generic info that had nothing to do with an app. There are wayyyy more people in the group than I thought and you don’t really get to know anyone. Noom prompts us daily to post something in the group, but it’s usually sharing a “win” or a which approach we’ll try. For me, it’s really not helpful to read any of that.
6. Personalized meal/fitness plans are a joke. do not pay for these. There is nothing personal about them. They have you do a questionnaire with some major errors in the functionality (for example, it asks about diet limitations such as vegetarian, low carb, gluten free... but you can only pick one!). They send you a plan that is pretty short and simple, and clearly not written for you... they probably have five or six choices and send you the one that best fits you. It’s a PDF... the date stamp on mine showed it had been created the year before. I asked for (and go) a refund.
Bottom line: Noom technically, barely offers what it describes in marketing. That much can still actually be helpful, but is not what I expected for the price or the promise. It could potentially be a really great program and app, but they need to actually invest in making it a personal experience rather than just tricking people into thinking it is.