Hotel room 5/5
So far I have used orbitz for several vacays. Hasn’t failed yet
A w rhythm
I forgot my password 1/5
I forgot my password , several attempts to request new one. Nothing dead end. They say will email it , got nothing!!! Been like that couple weeks. Whiny to create new one don’t let me.
Orbitz needs to give option to purchase more then one room 2/5
I needed ti rent two rooms. Orbitz does not give me that option like bookings.com offers it.
No way to email customer service by email to correct an orbitz error.
You don’t really expect me to call on a Spanish mobile to the USA to wait in a queue and be ignored do you?
I have used Orbitz for years, but this lack of customer care is simply rubbish.
I doubt anybody will even bother getting in touch with me....And to boot, you can’t complain because the nicknames they demand are taken up......Pathetic.
False advertising 2/5
It says it's discounted and it's not and I try to book by phone and they say they can't use my orbucks and having troubles. They are a scandle company but if your fine with the price, it's an easy app and fast and convenient.
Orbitz not so good 2/5
By orbits try again
I found the app hard to use. Much more functionality in the web version. Very hard to redeem rewards with the app. Seems like Orbitz joss function to prevent you from redeeming Orbitz buck.
It’s alright 3/5
You can’t book hotel and flight packages through the app and you can’t book stays at different hotels partially on the app. Bummer cause you would get 5% cashback on the app rather 1% on a desktop. :(
Been a customer for years! 5/5
It’s without a doubt the best option and always the best deals! The only thing I will say is that if you need changes after 24 hours you can’t so buy insurance!
Can’t see itinerary 2/5
By CC McGee
I book tickets a lot through Orbitz for my husbands business. The ‘trips’ section just takes you to map that you can’t do anything with. I always want to see the itinerary and can’t from the app. I have to go to my laptop which is not always convenient.
Terrible service 1/5
By terrible service pet
Customer service does not speak English
They lie and never connect you to a manger
Wasted a lot of time
Will never use this service again
Booking App 5/5
By Moonfang Rider
easy to use, get more promotions
Be careful with car rentals 3/5
I recently booked a rental car through them and the rental car company would not honor the rate that I had already paid to orbitz. In fact, they were trying to add on extra fees that were quadrupling the rate I paid! I decided to rent from another company who was honest and open with their rates and I was told I would not be charged for the reservation booked by orbitz. I asked for something in writing confirming that and the customer service represented very rudely tore up the contract in my face and threw it away.
I contacted orbitz, and after being on hold for more than an hour, I was told they will not give me a refund. I had to fight for it, and after 2 weeks of communicating with them they did finally give me my refund.
Airport search not working, fix please 1/5
App is so easy, but how to sell tickets if airport name search jot working. I put the airport codes, airport full name, airport’s full city name. But still even searching. Please fix it.
Best thing since sliced bread
European trip from Vinny 5/5
The best company to buy airlines tickets the best costumer services
Technical difficulties 1/5
Been trying to book for a week and keep getting error that they have technical difficulties when I choose my flight. Im going to research another app when I get a chance.
Viaje a Buenos Aires. 5/5
The app is easy to use I love it
Add exit 4/5
Add exit number to hotel description.
Easy and lots of options 5/5
I just booked a hotel in Busan, South Korea, very easy to choose, a lot of offerings, good price, and nice to use the Orbitz bucks.
Amari Phuket 3/5
The listed suite is not in accordance with the resorts website. It is TWO twin beds not one as stated on Orbitz. I confirmed with the resort. Orbitz please update this misleading information.
Through with Orbitz forever 1/5
You have one small problem with your air line and you miss connecting flight and you cannot get a flight to the city you have a hotel booked at and have to pay for all of your days at the hotel even though you’re not there.
If you book it yourself you can cancel and change. But through Orbitz you get ripped off!!!
Easy as Pie 5/5
Just booked my flight to Chicago in July with the app, first time using it. Very smooth experience, app is well designed and modern-looking. Easy as pie.
Do Not buy the cancellation insurance 1/5
Bought the insurance because my dad was sick, now have to cancel for the funeral. After 45 (!!!) minutes on hold I’m told I have to contact the insurance company, Frontier, and United to get my money back. Just what I need in the face of a family tragedy. Orbitz is crap. Just book thru an airline. Thanks for nothing.
Overwhelming ads 2/5
By Inverted qr rocks!
Am I not already paying a service fee?! I can’t get any information on my itinerary without pushing through a million ads. This app is quickly losing utility and turning into garbage. Please, let me book my flight and find my details without bombarding me with hotel and car discounts. If I want it, I’ll find it.
If you are going to make me see ads, pay me per viewing.
Best Travel App 4/5
By Clem from Cleveland
This truly is the best app to book hotel rooms, hands down
I use this app all the time 4/5
I love the Orbitz app. Its easy to use and convenient. Whenever I have had a problem with a reservation, I have called Orbitz directly and they resolved my issue...usually with just the 1 phone call. As a former travel consultant who encourages my friends and family to use an actual travel agency for “major” vacation plans such as cruises, European trips etc, I also encourage them to use Orbitz when they just need a hotel for a night or 2 or perhaps air only. I would and do recommend using Orbitz. 🙂
I’ve used Orbitz before and had no problems, but just now I’ve had a very bad experience. Somehow I could not find a confirmation letter, so checked all the information again - that resulted in a double booking! I’m still trying to sort that out!!!!!
Can I just 5/5
Pathetic app 1/5
Embarrassing excuse of an app for a well-known travel organizer. Buggy, loaded with log-in problems, inconsistent service.
Wish it had more features 3/5
I downloaded the app after using the web version. I was looking to book a multi-city trip, but the only options in app are round-trip or one way. Guess I’m going back to the web to book, unless I’m missing something obvious.
Worst app ever. Hard to find my trip and booking. 1/5
Off to the coast 5/5
With booking everything. I did go ahead and pay for our rooms ahead of time, hopefully preventing any issues..
Just keeps getting worse 2/5
The customer service, the app, and the overall experience just keeps getting worse. The app is almost useless if you are looking for something specific. Long time customer and user wish I could still use them.
So many extra charges at hotel 2/5
It wasn’t clear (until you go back and read tiny print) that you need to plan for hundreds more in fees (for a short trip) when you checkout of hotel. Also, very difficult to find trip history when you need to refer to it. I’ve like Orbitz for years so I’m hoping they will improve these things!
The best 5/5
I’ve used every possible option. Orbitz always finds the lowest price with exceptional dependability.
Where is my trip? 3/5
I can’t seem to access my upcoming, booked trip through the app. What’s up with that??
Great and easy to use. Need better history of bookings 4/5
The app is very well designed and extremely easy to use! We booked many hotels and flights through it at the last minute and everything worked flawlessly! I have a need to contact a few of the hotels we stayed at but cannot find a history. Please add a view to view see old bookings and tickets.
Don’t trust this company 1/5
I rented a car through Orbitz and I got a price, which was supposed to be the full price without hidden fees, but guess what!!
There was hidden fees when I went to get the car, which was 40% of the price I found online.
Coupon access 3/5
If I have a coupon code, I should be able to enter it once to see the new price and not have to select each hotel and then apply to see what the new rate would be. Very annoying and very time consuming.
Me encan orbitz great customer service 5/5
By fredy quinones
I love the security! 5/5
When I pay through the app, the CVV code’s input is on another page and that felt even more secure. Thank you! The app is super easy to use and the fees and discount codes are easy to see and use.
Loads soooo slow!!!!! 1/5
What's the point in using the app if it takes forever to load!!!!
Trying to buy tickets. The website is the fastest!
Give us flight duration times! 5/5
When looking up potential flights, the only time that comes up is the layover time. It doesn’t tell you the actual flight duration times. WHY?! I feel like this is so easy to do. 5 stars if you can make that improvement.
Only place I book vacation with 5/5
Best customer service to book a trip with. App is easy to use and gets to the point. I love it
Easy, simple and extra savings! 5/5
The app is really easy to use, I use it all the time to compare costs for both personal and work trips. Bookings are simple and usually there are discount codes for using the app which helps save money!
Stripped down version of Expedia 3/5
Literally the same as Expedia, it's parent company, but worse. Everything in app is overly simplistic to the point of uselessness. Trip tab lacks pictures and gives the feel that there's something missing. I can't even make my reservations register on my iPhone's native calendar because there's no such capability.
More filters 5/5
I travel a few times a year and have found Orbitz to be great because they always run 15% off coupon codes. However, the app and website do not allow many filtering options. I have to use other apps to filter the hotels I want to book then type in the hotel name on Orbitz. App works great some glitches when you go to use a coupon code but overall great experience.