Ok so two weeks ago I ordered two shirts a buy one get one free and I received one of my shirts until I was informed my other shirt is unavailable due to being out of stock, I never received a refund because the only reason i bought the shirts together is because it was a deal otherwise was a load of crap.
very very slow 2/5
By The girl no one notices
this app logs you out, doesn’t execute promotions well. you have to ADD things to your cart to see if it’s actually available. it overall very slow and needs a major update!
Never got my shipment 1/5
By yoto 35568524735667576
I ordered a shirt and it’s it’s almost three months since I ordered it and I tried calling two time but they never answered worst app ever never buying from here again !!
just use the website 1/5
had so much trouble using this app... ur better off using the website.
Unfortunately had a Terrible time trying to place an order! It kept kicking me back and had to keep repeating the other information over and over!!! Awful!!! Then did not have customer service available when needed!!! Not a good experience!!! It said I would have free shipping after an order of $60 or more and was charged $6.00. Also should’ve received 3 masks because of the amount and was offered only one! I insisted because my son really wanted the merchandise but if it were up to me I would have let it go!!!
Waste of money 2/5
I buy things often and I’m sent the wrong sizes. You have to pay to return it which makes no sense to me. When I ask them to send me a new one in my size they send a different item.. not shopping here ever again.
Love it 5/5
Super Frustrating 1/5
By Meme Queen 743
I wish it would tell you what items are sold out so you wouldn't have to constantly see something you think just to find out it’s sold out. Also when I would put something in my cart it would say that it’s unavailable to add into my cart. When I was ready to check out it would say that some items are unavailable and or that it wouldn’t even let me pay for the items. Super disappointed, probably won’t buy from pacsun again.
Can’t login 1/5
It even doesn’t throw any errors. Using Same credentials as on the site but it doesn’t work in the app
Issues with payment options 3/5
Was unable to pay for my cart for several minutes leading to some products selling out before I could buy them
Too many Unavailable items 2/5
There are many items in the online store yet not available. And some items sell out so quickly, so after I added items to my cart, when I try to check out it’s already sold.
Very Laggy 3/5
Pac Sun is an amazing store in itself, but the website is lacking... a lot. There were a lot of issues and glitches that could easily be resolved. Such as, not letting me like a clothing item and save it to a wishlist, making me sign in every time i go into the app, not filtering correctly when i press a filter. Like if i presses shop for women, and then searched something up, it would give me men's options first. and it was really hard to sort through. This may not seem like a big deal, but can be frustrating for a costumer like me and make it that much worse of a shopping experience. Thank you.
Bad ordering system 1/5
If you see something you like. Try to look for it somewhere else and order it there instead. I wouldn’t place orders on the app. And Like other reviewers have said they cancel 99% of your order saying it’s not available. I got one out of four things I ordered. The rest were not available. Why was I able to order them? I would have preferred to cancel the entire order if they would have let me know first. Shows different availability on app and via computer of products. After two weeks they let me know I was not getting three of the items. It is now three weeks and I have heard nothing of the fourth item. If it’s coming. If it’s canceled. Nothing. This place is a mess with online ordering. Not worth it!! Now that I am going to contact them if I am getting the last item which I’m sure I’m not. I need to wait 30mins to chat with someone and the app keeps closing the chat option. I do a lot of online ordering and pacSun is not close to being at the level of other stores. And in what world is it okay to wait in chat for over 30mins. They need to hire more workers for right now. Duh!
very buggy 1/5
i love shopping at pacsun in person but when it comes to their online website and app it is terrible, i’ll be looking through clothes on the app then suddenly it will reload to the home page ??? also it’s impossible to tell if something is out of stock or not because i can always add stuff to my cart but when i try to check out it says the items are unavailable. i’ll still shop in person but i really wish the app and website would work since they have a larger variety of clothing online. but overall very buggy and annoying
Gift card 3/5
Not able to use 2 gift cards online
Dear PacSun 5/5
I Got SCAMMED! 1/5
By Scribble jerk
I ordered two pairs of jeans 5 Months ago and i changed the adress of the order and it was gonna ship to a different adress that had no apartment number i tried changing it but customer service is so HORRIBLE! That it shipped the jeans back JUST TERRIBLE CUSTOMER SERVICE!!!! I wasnt able to even change the adress I spent $120? And got nothing.
Five Star 5/5
I always shop here I always get the best stuff and the best prices for the stuff. Great material on all the shirts.
Update website 2/5
If a product isn’t available the website should do a better job of saying so. It doesn’t tell you when a product is out of stock until you try to add it to your cart.
super cute 5/5
the clothes are super cute and they always have some type of sale
clothes & swimsuits 4/5
I love the clothes at Pacsun. I also really love all of the swimsuits they have. There’s a so many to choose from and so many different styles. The problem is, is that whenever I go to add them to my bag to buy them, it says that they’re unavailable. And I understand that items can sell out, but I’ve been trying to buy a few swimsuits for about a month now and it happens every time. Not just to a couple suits, but it happens 9/10 suits that I try to add to my bag. I’ve even tried filtering it to only show my suits that are my size and it still tells me that they’re unavailable. It’s just very annoying because I have intentions of spending a decent amount of money on swimsuits. This also happens with clothes, just not as often.
Error in Shopping Cart 2/5
The app worked fine other than the fact that whenever I would add items to my cart and then leave the app, the items would disappear. When I checked the website to see if they were on there, they weren’t. I am signed into my account on the app and website.
Lots of bugs 1/5
Doesn’t let you favorite items anymore. Advertises items that are out of stock, then when you try to add to cart it won’t let you. Sometimes when you go to your cart a notification will pop up that says “product unavailable.” App takes forever to load. I find it is much easier to just order through the website. Doesn’t let you write reviews, which I find suspicious.
Bad bad JUST BAD 1/5
I really love this app they have good and nice styles, while I was shopping on here I saw some playboy sweatpants and playboy shirts and everything. I was gonna buy it but I waited like 5 or 6 days to buy it. Then on the 7th day they ran out of playboy clothes that I wanted. I was really disappointed because I wanted these clothes for my birthday since my birthday is coming up so I waited 1 or 2 days for the clothes that I wanted to restock hopefully they would restock. The next day they had all of the clothes that I wanted I was super excited to buy it so I tried to put some clothes that I wanted in my shopping bag but it says product unavailable I was a little mad but whatever it’s just a shirt so I moved on to the next thing I wanted it says product unavailable again then the next thing it says product unavailable I was mad and I tried to put all of the clothes that were out of stock the last time into my shopping bag then it says product unavailable I tried to contact them but they wasn’t answering it seemed strange because my sweatpants that were in my shopping bag said that they restocked them. I was really disappointed that all of the playboy clothes that were restocked said it was unavailable. Please fix your app. Thank you.
By Apple Music Co.
I bought 11 things they all came separate
AMAZING!! highly recommend 5/5
i love pacsun sm! and it’s my favorite store. i love shopping at the store, but once the stores closed i wasn’t sure if i could shop online. i never shop online because you never know what you’ll get. but i decided to try it out with pacsun! and so i ordered a bunch of stuff and they all came. they all came separately tho even tho it was all one ofer and it did take a little bit to arrive but all online shopping is like that so that’s not a problem. everything came as expected and for me perfectly!!! i have never experienced any problems with the app since i started shopping and knew i could trust pacsun! :) P.S: can u restock the corine blue skate pants in a size 22?? thanks u soooo much bc i love the store!!❤️🙃
shop in stores 2/5
using this app is incredibly frustrating. i shop at pacsun often so i thought i would download the app and i am disappointed. i was trying to shop for bikinis and almost every item i tried to add a bikini to my cart it said that bikini was unavailable, this happened too many times to count, if it is unavailable it should be taken off the website. i do not recommend you download this app.
It won’t let me pick a size 3/5
By Can't select size
I was trying to order some pants but it won’t let me select the size it keeps jumping to customer review and then when I try to purchase it says, please select size and it’s a blank screen.. I’ve tried closing the app.. restarting my phone.
Pacsun App 5/5
The app is so easy to use
Payment issues 1/5
Constant payment issues with this place. Was hoping mobile app would work, but no. My Apple Pay works everywhere except here. Manually entering credit card doesn’t work. Both say “Your order could not be submitted. Please review your payment settings and try again. Thank you for your patience!” Tried PayPal one time. Payment went through, HOWEVER, when it sent me back to the PacSun site, the cart was still full. The order did not process. That was 3 weeks age and still haven’t got my money back!
i’ll be shopping and then it takes me to the home page
It’s a great app! 5/5
The PacSun app is overall very good.The app itself can be a bit slow sometimes, but it has pretty fast shipping. It has a wide variety of brands just like the stores do.
Love the clothes but some issues 3/5
I love the clothes here but ordering from them via online, not so much /: I ordered a bikini top and bikini bottoms and only my bottoms came but they automatically cancelled my bikini top. I didn't even get a refund. Personally, I don't think I would order from pacsun again because of how long it took for my order to ship and process. It took 3 weeks for them to tell me that my order has gotten cancelled. Otherwise I'm just going to go back to shopping indoors at pacsun.
By absolutley enraged.
The app needs A TON of fixing. I would try and add something to my cart just to find out it is not available. I could not even purchase most of the clothes that I was interested in. Absolutely horrible customer service. I sat on hold for two hours, and the employees still did not answer my questions. They charged me more than they said the total was going to be, and would not let me cancel my order. If you are going to consider shopping here, I wouldn’t.
$18,000 of jeans... what a steal! 5/5
By Nicholas Corley
$10.50 for sunglasses? A steal!
By Henry Lowen
the app won’t let me shop and is stuck on the cart screen and won’t let me shop for anything. my app has been like this for many months despite uninstalling and reinstalling the app multiple times...
Great app 5/5
they cancelled my order and i never got a refund lol
can’t even start shopping 1/5
when i open the app and go to the account creation screen a blank message pops up. so i go back to try to shop without an account and it just says “bag empty” or something like that with a big “shop” button that i click and nothing happens. awful app
By pacsun app review
i love pacsun but whenever i try to click on ANYTHING it always says the product is unavailable. i tried to make a purchase and it said it was unavailable too.
return policy 5/5
why can’t i see the return policy for bathing suits
doesn’t load 1/5
By f snsnx smn
this app has to reload every few seconds and doesn’t save anything you “favorite” or put in your cart. love the store in person but the app and website need work
It’s always extremely difficult to order things on and use. Sincerely a bad app.
I love pacsun, but this app needs a LOT of work.
Every time I try to put something in the cart, it says product unavailable. When I go to place the order it also says product unavailable. I’ve tried to place orders multiple times but it never work out. Due to this, I’m never going to try to order things again.
Cannot “checkout” in the app. It won’t let me purchase anything that’s in my cart. Please fix.
make clothes for bigger people.
Did not like 1/5
By MELANIEEEEEEE ANNNNN
I gave this app so many chances to be good but the wishlist/like features does not work at all. I have at this app for about a year and I have the iphone 11 and i update the app every time an update comes out but it still doesn’t work.