app needs fixing 1/5
There are a lot of problems when using the app which is really frustrating because I love pacsun but cannot shop through the app especially when my shopping cart and wish list randomly will get deleted.
this app needs a LOT of work
Difficult to use 2/5
I love this store, but if you’re downloading this app because you think it’ll be easier to shop online–reconsider. This is one of the slowest retail apps i’ve ever used. It’s very unreliable and will quit every now and then while i’m scrolling through. It also has very long loading times. Just look on the website.
SITE CRASHING EVERY 30 SECONDS 1/5
Horrible site barely could submit this review because I can’t even see what I’m typing. Almost didn’t submit order because it was so frustrating.
Hit or Miss 3/5
I think they’ve improved the app a bit but it’s still super hard to use. An issue I’m having right now is logging in, it won’t let me for some reason. I don’t get why they always log me out, none of the other apps that i use to shop do that. It’s also super annoying when I bag something and it’s unavailable when I’m about to buy it, it should’ve been taken off the site.
I got the app and have tried to sign up multiple time on 5 different days and it won’t let me. Every time it says an error has occurred and I can’t even get into the app. Had to delete the app couldn’t even get into it.
I’m not one to go out of my way to write reviews. However, this is deserving of one. PacSun has the most AWFUL customer service I’ve ever dealt with in my life. Rude, unhelpful, lazy, the list goes on. Not to mention the app/website has awful bug glitches and wouldn’t even let me complete checkout, but took the money out of my card anyway. After contacting them for 4 days they FINALLY tell me on the fourth it didn’t process, and the sale ended last night. They are a disgrace, I’ll never shop here again and the app is terrible. Bye
Website as bad as the app. Coupon does not show. App cart is one second has your item next second doesn't. Website literally pushes you to download an app and when you do and place an order. They tell you they are out of stock. After a week of processing an order
Didn’t give us 15% off and price changed to higher price 1/5
By hey this me just me
prices changed to higher than no code
By mar a c a
we should be able to fill out our sizes so it saves it on the app
Wishlist doesn’t work 4/5
I’ve had this app for probably a couple years and I’ve never had problems with it the only thing is that the wishlist option has NEVER worked. I’ll tap the heart and look like it worked for like 5 seconds and then it goes away. There’s also 2 random things in my wishlist that I didn’t put there and I can’t delete them. It’d be great if it worked so I don’t just have to put everything in my cart.
When are you guys gonna get more jimmy-tshirts from degrassi the next generation
confusing to say the least 3/5
the app is a little confusing i actually prefer the website rather than the app and here are my reasons:
1. the size guide is nowhere to be found
2. i think you should add the bottoms and accessories that the models are using to present other products and i think that would be very useful
3. you have to pick a size so you can add it to your favorites and i hate that
4. when going to the menu it’s like a weird transition and i don’t really like it
5. it’s sort of bland
6. i would like to see how many styles there are for example, if i go to the blouses section i would like to see “1,000 results” rather than endlessly scrolling and wondering when it stops.
PacSun Review 5/5
By Julian Hill (14)
One of very few stores that actually allow payment through Apple Pay which is a blessing. 5 stars no doubt. My new favorite app for online shopping. Can’t wait for my jeans, thank yhu PacSun....
By Barbra stricand
This customer service on the app is terrible. I ordered the same order twice because the first time i did it i emailed customer service expecting a reason why my order was canceled it was like 8 days later and I still had not received a reason why the order was canceled so then i tried again a second time and the order was canceled again and they won’t give me an actual reason why this has occurred. Not to mention that this app seems like it has been made in the early ages of technology and still hasn’t been updated.
Gift Card Gone 1/5
Submitted a payment with incorrect Credit Card number. Put in correct number and now my gift card balance is 0. Almost $50 gone.
The PacSun app 5/5
By Smechah90 go add
Nice and easy app
Extra steps/effort 2/5
By de CB k te rv
Frustrating to repeat steps that weren’t saving. Entering CC info & address, & not all things could be added to shopping cart in one go:(.
Super glitchy and countless times I have found really cute things that show they are available and then gone to click add to cart and it says product unavailable!! It’s super annoying and needs to be fixed.
Not the best 2/5
the app takes forever to load and some things don’t add to my cart
Multiple items show in stock but are not 3/5
Items show as available and when I want to add them to the cart or check out, it says that they are no longer available. This is very frustrating. It’s happens so frequent in the app and the website. One of the reasons why I stopped shopping at PacSun
It’s a good app but it has its flaws. 1. the wishlist button barely works. it shows you clicked on it and then it undoes the action and take the item out of your wishlist within like 10 seconds. 2. they stopped including the materials of their clothing in the details section. i’m a big material person because i like to size up most times because of material but i don’t know now. thank youuu
charged me twice 1/5
By Lani Maiela
I tried to order four shirts but the app said the request failed so I submitted it again and it went through. I just looked on my card records and it says the website charged me twice. Please fix this or return my money.
Register for an account won’t work. 1/5
When I tried registered for an account, and get to the date of birth part. The number you scroll with don’t show. And it’s just very frustrating because I have to fill it in by eye balling it . And it just won’t go to the right number.
Whoever designed this app is an idiot 1/5
Trash. Constantly get the “product unavailable” message. FIX THE BUG OR STOP SHOWING ME THINGS YOU DONT HAVE. Seriously, every single time. And that’s not even the only glitch
inconsistent and frustrating 1/5
pacsun is a great store and all but this app is honestly so bad, i just placed an order and i literally had to place it about 6 times before it actually went through, like i’m not saying don’t get the app bc pacsun is good and they have really a really good reward program buttt yeah just be cautious
Love the store. Love the prices. Love the promos. Love the product. The app isn’t the most stable. I frequently have to force quick because it because unresponsive or laggy.
If an item isn’t available, take the listing off. Once it’s added onto a cart with several items, it’s hard to know which one is unavailable because the app doesn’t say which item is it. You basically have to remove/guess which one it is and it’s honestly time consuming and could be fixed easily.
By trump 2020 on a gravestone😃
literal ass. this app is stuck in 2010 with such terrible quality and design.
So many good products, really love it.
coupon not applied 1/5
they didn’t apply the coupon to the order. it accepted the code but it didn’t apply at the end.
every time i try to add something to cart it deletes whenever i try to look at other items. doesn’t function well
Needs an update!!! 1/5
By alexandria worst
Wont stop glitching please fix!! Every time I put something in my cart it freezes and then it isnt there anymore
cool clothing but they need bigger sizes.
everytime i add stuff to my cart it deletes it and it pisses me off
and the codes never work even tho my stuff qualifies for it
Bought jeans and Didn receive them 1/5
Bought two pairs of jeans for my lil brother for back to school tried submitting a problem nobody answered and I tried the chat with us option and everyday says sorry u missed us. Just go to h n m or primark
Can’t log in 1/5
The app won’t allow me to login and I have sent a request to my email numerous times already but I never receive the email
Nightmare of an app
Please fix this app, it says I’m not signed in and everytime I try signing in SO I CAN PURCHASE from your story it doesn’t work. This app is the most glitchiest thing ever
fix bugs 2/5
it’s extremely slow and when i add things to my cart it takes forever and doesn’t even add them sometimes
i love pacsuns stuff and i placed an order the other day that came to $110 before tax so i used the “TAKE20” coupon that takes $20 off when you spend over $100 and it did not take the money off. also when i received my package i got the wrong color sweatpants. i have tried to contact pacsun about 15 times and i cannot get anyone to text or call me back. i don’t know what else to do 😐
They don’t restock 1/5
I wanted a shirt and was just about to order it for the app to tell me it was unavailable. Turns out it was out of stock and they don’t restock anything except denim. I’m livid
Love the store not a fan of the app 3/5
The app is constantly not letting me pick a size because it appears to be glitching so every size option is on top of the reviews. I go to click on a size and it takes me to the reviews. I have reloaded and retried countless times. Better to order off the website.
App is messed up 3/5
When i add a product to my cart it and then i look at my cart it says product not AVAILAVLE so then i have to go back look up everything on my cart and figure out which one wasn’t available but that still didnt work so i had to a screenshot my cart and remove everything that was on it and then look up everything one by one. I thought that worked but when i put submit order it told me AGAIN that product is unavailable so i had figure out which one it was and then i finally was able to order so pacsun if you know you dont have that shirt then whyyy is it still on the app/website please remove and stop pranking me thank you! I gave a three because your clothes is cute BUT WHERE IS THE DIVERSITYYYYYY!!!
so bad 2/5
this app has been bad for such a long time. honestly i can’t remember if i was ever happy with the app; there is always a problem. this new update makes it look like a website which is horrible. i downloaded the app to avoid having to use the website. if you are scrolling down and you slightly swipe diagonal from left to right it brings you to the home page, leaving you to scroll all the ay back down to where you were kicked off. i haven’t even tried adding something to my bag yet. i doubt it will work.
Pacsun is scamming black people 2/5
Pacsun stole my money for 3 separate orders for fear of god essential products and continue to ignore me on all platforms we need to start the revolution Black lives Matter I am a nurse who rust my life everyday am d y’all wanna steal frm me
Been waiting since July 15 1/5
I just want my refund, I ordered on July 15th it is now august the 4th. It don’t take long for you guys to take our money but want to take a lifetime to ship out our orders. Trash
Pretty good but one thing… 3/5
By lissieee waz here
The app is good and all but for some reason I can’t seem to like anything through the app. When I try to add something to my wishlist it never shows up. I hope this gets fixed…