Terrible Website 1/5
Please fix your website...
By Beffy 💙
I hate the app 1/5
The app is trash to many glitches
Pacsuns great but website needs fixing sometimes 4/5
By Unicorn butthole
Last summer I attempted to buy four paors of shorts and Everytime i tried to buy it it said error plz try again and it suxked because your clothes are super cute and i love them
Jerry Boy 3/5
By XO plant
Pacsun needs more fear of god
Website is different than app 3/5
By Anonymous Hungry Shark Player
If you can’t find clothing on the app there’s a good chance you can find it on the website through google for some reason there’s different clothing on the website than the app
By byrdy b
It’s always love great store
Don’t get the app 1/5
I got the app on my iPhone 7 and when I deleted the app my iPhone got into an restart loop meaning the phone restarts itself each time I open my phone after it restarted the app is there it won’t let me delete it permanently
App needs major work. 2/5
Won’t let me check out. And super slow
Why is it that whenever I order from a website that is literally based in another country and has to internationally ship to my location, it only takes 4 days, but whenever I ship from PacSun, it takes 3 weeks to a month?? PacSun is based in the United States. Shipping is completely absurd and the layout of the app is also weird and can be confusing. Items would randomly disappear from my cart and I would have to manually search for them to find them all over again.
A couple months ago I ordered a HAT, a single HAT from PacSun and it took 6 WEEKS to ship. Often times the clothes I order get lost in transit, and it’s happened so often that this order I made will be my last. The clothes are cute, but the online store is absolute garbage. Use your money elsewhere, like Urban Outfitters or even American Eagle.
Favorite clothing brand 5/5
This is a dope clothing brand but it’s usually on the Pricy side but thanks to the fact they added Afterpay it saved me so much stress and, they constantly are running discounts and offers so don’t miss out!
Great concept and design but glitchy 3/5
Overall, the app is alright and makes shopping easier. Design and layout is aesthetically pleasing. However, I’m unable to add things to my wishlist even though I’m logged in. The navigation also feels a little slow/laggy. Hopefully Pacsun’s app developers can get this squared away since I would rate five stars if it weren’t for the glitching!
Missing 4400 points 1/5
UPDATE-19 emails to customer service still missing 4400 points for my 450.00 purchase - WORST EVER this has been going on since february come on get with it - TREAT your CUSTOMERS right
I would like to give 0 stars but unfortunately you cannot- let me start off with I’m missing 4400 points and customer service on the phone can’t help & you have to email through the app which one person responds that they will fix it and yet still waiting over a week they stopped responding then another agent responds “they are looking into it” again what is there to look into - look receipt- look points - look my account 1 1/2 month later points not loaded- worst ever - email after email I’m writing asking and waiting days for a response it’s been over two weeks & no one can get their stuff together - I’m just done shopping there over this
I LOVE PUCSUN THE CLOTHES IS SO CUTE AND SO COMFORTABLE 🤎 5/5
By shelsea guifarro
Always Marveled 5/5
Pacsun has the cleanest, most boujee apparel one can find, and if you get lucky, your top picks might just be on sale 🙌🏻 thank you pacsun
WORK ON THIS APP!! 2/5
This app needs a MAJOR upgrade. I’ve tried applying my rewards money to orders for MONTHS and every single time I try to, a message pops up saying “error applying rewards”. I’ve emailed customer service about it before and they said they’d send me to an internal team about the problem and that they’d email me with more details. Well, they’ve never done that. It’s kinda hopeless at this point 🤷🏼♀️
The app crashes a lot, and the app design is pretty bad. It definitely needs a major update.
Always something 2/5
Pick up in store part never works, there is a pacsun here in Columbus ga but the app and website always say there isn’t when trying to pick up in store. Rewards are wonky
Fix the buttons 2/5
I’ve tried to heart items and they never save.
Great App! 5/5
This is hands down the best app to shop on!
Poor Inventory Updates 2/5
The app has a lot of bugs when it comes to toggling the selection buttons. The inventory is not updated frequently enough to let you know it’s sold out half of the time (in my experience).
Great place to shop 5/5
If yu are 6ft and up buy there stacked skinny’s
bruh what is this 2/5
this app doesn’t sync with website. it literally is so laggy. please try to make a better app that is easy to use and works 😭😭
Tuesday , February 9th 2021 at 12:12 a.m 2/5
Make the interface faster , smoother , user friendly , more accessible and all around easier to use. I’m always so ready to give you all my money and then have trouble just getting to add and outfit to my cart and get checked out that i give up and go somewhere else. It’s slow and glitchy like it hasn’t been changed since 2015. it’s 2021 and in the midst of a pandemic , everybody is on the wave of ordering stuff online, now is the time to invest time and money on your app and websites.
While going through the checkout process I was told to select the shipping method and when I tapped on shipping method it said “store info not available“ this happened several times and after swiping out of the app completely three times, it took me about 20 minutes for it to finally work BUT by then FIVE of the items in my cart were no longer available... due to app errors! Just now while weiting my review the app just crashed and I had to type all of this again, it clearly shows how frustrated I am! :-(
Very poor customer support options 1/5
By every nickname is used already
Don’t make any kind of mistake because if so it’s likely to never be fixed and you almost feel shamed because of it I attempted to change to my new address and place my order and upon ordering realized that it saved the new address to my account but didn’t apply it at all. So logically I go to cancel before it processed and get this THERES NO OPTION AT ALL. What shopping app doesn’t give you the option to cancel an order before it processes?!?!?
terrible service 1/5
By claire shhs
don’t get me wrong i love the clothes pacsun sells and so it’s usually one of my go to for shopping. but when i go into the store each of the employees are always very snotty and unhelpful. i am never pleased with the way they treat me. i started ordering online and even with the guaranteed 7 day shipping it usually takes up to 3 weeks to be delivered. Not to mention the fact they will cancel your orders without ever telling you or refunding you. pacsun really need to step it up.
Why are you cat fishing me 2/5
I’m super disappointed that I can’t see what’s actually available until I’ve entered my card info. Please fix this.
Great app but you can’t make returns 4/5
Great app! User-friendly and well organized. Just wish you could make returns in-app 👍🏼
I’ve been buying there clothes for years and years I can say that I love there material it last way longer than other company’s brand
Having issues 2/5
By Rachel Hatto
haven’t had problems buying but there’s a glitch that won’t let me heart any products so my hearted list is very old
Can Never Check Out 1/5
Every time I try to check out it says “item not available.” And when I try to use rewards or coupons, they also never work. The option to pick up in store also doesn’t work. I think you see a pattern here LOL
They wouldn’t let me use my gift card 1/5
By SpongeBob 32
You can’t use 2 or more gift cards I think that that’s messed up if this review comes out bad or hard to read it’s because I can’t see what I’m texting another thing that’s wrong with this app
10/10 would recommend 5/5
Amazing app, very easy to use and pleasing to the eye
Please fix the glitches you can’t read any of the reviews on the app and the search bar doesn’t do anything on the main page. You have to go into either women or men to search then click the “search” button like 3 times to get it to go. The app could be great but is so not helpful.
love pacsun 5/5
I don’t normally write reviews but WOW. This is one of the worst apps I have ever attempted to use. The navigation of the app is horrendous, i’m sure literally EVERYONE knows about the “wishlist” that is STILL IN 2021 completely useless and dysfunctional, the app is very laggy and the buttons don’t work very often, i’ve had to log in like 10+ times without ever closing the app like what is that???? it seems like the clothing is always unavailable and from reading other reviews I definitely do not recommend using this app...
Very bad online service 1/5
it was a very bad online service because it almost took me two hours to order some clothes.
My favorite app /store 5/5
By said mouri
This app has the best clothes you could ever find very cheap and very nice quo
50/50 It’s Out Of Stock 1/5
PacSun’s hit-or-miss product quality aside, their app alone makes shopping such an ordeal. The app doesn’t update when an item is out of stock, which often leads to you getting all the way to placing your order before it notifies you that you can’t actually purchase the item. Sometimes it will tell you before then (when you try to add the item to the bag), but it will still show up as in stock when you’re shopping on the app or when you view the item in your list. All in all, there’s a good chance that you won’t be able to buy any given item that you view on the app. And you should know: even if you can get through placing an order without a headache, all return shipping is $8, even if you had free shipping originally, and even if PacSun sent you the wrong item (which they do frequently). It’s honestly just not worth the hassle. I’m sticking to Urban Outfitters
Needs a lot of fixing on app 1/5
Your not able to add anything to your wish list
By Ricky #22
Best place ever love it
Great App 5/5
Save sooo much more on the app than buying in store
Disappointed with app/website 2/5
An item kept showing as available in a certain size and it wasn’t when I tried adding it to the cart. If it’s sold out then it should show that it is. Also, there is no customer service chat or number to call for help on the website so this was frustrating.
Size Guide 5/5
The app is great, but I can’t locate the size guide (if there is one).
BOGO BOGUS 1/5
By jeannie jive
The app promotion said BOGO every purchase. When I checked out I was charged full price for both pairs of jeans. I had been in store did not have the size I needed for my granddaughter. The employee looked up the items and told me they were available online. She said it’s even a better deal than in the store. I downloaded the app. Ordered the jeans but no discount was applied. There was not a promo code.
WOULDNT LET ME PURCHASE 1/5
I tried to checkout like 10 times and it just kept going to the previous page . Very frustrating!
My carts not working!!! 4/5
I love shopping from Pacsun. I think there super affordable and good quality, not to mention all there incredible sales! But when I got the app within 5 minutes it said my cart was unavailable. I don’t k ow why!?!!?? I’m now super sad and frustrated that I can’t add things to my cart! Just look at the clothes. I don’t know if anyone else has this problem but is there a way to fix it! Otherwise great clothes and totally recommend!😊
I’m addicted to pacsun 5/5
By Fun fun scittles
I wish I could order everything off of this site