Simple and Functional 5/5
Does exactly what it's supposed to do. Simple, clean and everything seems to function accordingly.
App is a waste of time 1/5
Don’t even bother downloading it
What a waste of time.
Wish I could give negative stars.
Have tried to open an account 10 times. Site crashes every time.
Helpful but not useful 2/5
I love how I can order ahead of the line and be faster at it however I don’t find this useful because I want to use coupons for when I go to eat a fast food restaurant like Pollo Tropical or McDonald’s or Wendy’s...those restaurants do have apps with coupons. If Apollo Tropical had it the same way, I wouldn’t even bother with McDonald’s, I prefer Pollo Tropical but I do want to use coupons.
Doesn’t work 1/5
Every time i try to sign up it doesn’t work! After I put in the password I want it, it just turns black and takes me back to my homepage. :(
Can’t log in 1/5
It says wrong password. Don’t think so but whatever. Neither the App nor the website will send a reset link. Nothing ever happens. Useless. Can’t even use my reward.
Can’t earn 2/5
My receipt doesn’t even have a barcode. Really wish the app worked properly.
I can’t scan a previous receipt 1/5
I started scanning the last receipt that I had and the app refused to accept the previous ones.
Descargue la app y empecé escaneando el último recibo y no me dejó ingresar los recibos de días anteriores.
Great new App 5/5
Much easier to use & place orders!
The app is sold as being able to place an order yet doesn’t allow you to do so.
The worst app ever. Defies common sense.
Terrible app 1/5
The app simply does not work. After almost completing my order the app quit and deleted everything I had added to my order. I would definitely not recommend the app
Worst App Ever 1/5
By Useless app = angry customer
This app doesn’t deserve a star! DO NOT USE! It will charge your credit card without giving you a confirmation! I had to call them to reverse the charge!
Just does not work, that’s all! 1/5
By Just does not work!
What a disaster! And no help from the company.
This App stinks it’s broken 1/5
I enter my zip and nothing , all that I get is to try again later . Listen if you’re going to put a app out you need to get it to work first. The fact the app doesn’t work and is frustrating to even try make me not want to even visit you store. I’m just saying that your app is junk . It has nothing to do with the food or Service. Just your app.
Order not ready 1/5
So what’s the purpose of selecting a time for pick up when I still had to wait 15 minutes for the chicken to cook when I come in at the selected time?
I did all my visits to receive my free meal and when I went back to the app, all the visits were gone
Confuse and Un-useful app!! 1/5
You can’t Login or create a user if you’re not in their “market”, you have to do like 10 clicks because actually get to order some hiring from the Menu! The app send you everywhere to get NOwhere!!
It’s works. But the functionalities are just stupid. Please play around with the app to make it more user friendly!
Awful App 1/5
By A l e x T
Title says it all. God awful. Needs serious work. If I was an investor in this company I’d be embarrassed.
Pollo tropical app first impressions 3/5
Hello I’m a developer/app reviewer first the app is good but polllo rewards is not available in Miami which is disappointing and first the interface is not the best they need to change the user interface and also they need to update the app for ios 11 and beyond because the speed on iOS 11 is okay but they should take advantage of the api in iOS 11 overall it’s is a good app
App needs help!!! 1/5
By APM Score Mobile Fan
When you click sign in, it asks for your zip code.
Enter your zip code, it says rewards not available in your area.
Proceed as guest to order online, no profile available or order history.
Complete order and place in cart, at checkout it asks for email and password. Here it has some recognition feature of your Payment details, but other than that it’s no use.
Email order confirmations are delayed and at store you can’t pull up profile to show order, only email confirmations if they came in.
Please address my comments and that of the other reviewers, it can only help.
Who developed this mess??? 1/5
Where do I start?
1. I tried to create a profile multiple times and it doesn't save.
2. It doesn't tell you how far away the locations are from you.
3. The rewards aren't available in my market. Are you serious???? Why even roll out a reward program that doesn't cover all markets(especially in the usa)?? Bring back the receipt rewards at least for the free 1/4 chicken meal.
4. Based in the reviews this app has been out at least 3 years and the only reason I found out about it was because I got flyer with my order 2 days ago. 3 years later the app is still terrible. Smh!!!!
Who's in charge of marketing and communications over there?? They may need to be reassigned.
Needless to say I've deleted the app and will go back to ordering online or in person. Let's try this again in 2018 pollo.
Disappointing app 1/5
Tried multiple times to use the app. Entering CC info is super time consuming at end of order process and in the end it's rejected every time. Tried multiple valid cards, never worked for me. If they really want customers to use this app, then they should enable Apple pay.
Very buggy ordering. 1/5
Very buggy ordering. Can't select sauces or make special requests like no sauce. Disappointing.
Useless for the moment 1/5
After setting up profile and ordering, it doesn't let you log back in the next time you open the app.
My online order did not register as an order counting towards the 7 needed for the reward. Also I had to go inside the location to pick up my order and when I did it wasn't even ready!
Tedious ordering process and does not link with Apple Pay 2/5
Ordering takes forever and can't modify order only allows for general side note. Does not allow Apple Pay use so setting up a card is inconvenient.
App crashed when Birthdate field is clicked in Join page 1/5
App crashed when Bdate field is clicked in Join Page
USELESS! Wish I could give it ZERO STARS! 1/5
This app is pretty dang pointless. Doesn't recognize your credentials, store locator is pointless, takes forever to load... I could go on and on! 🙄🙄🙄🙄🙄🙄
App is buggy. Entered registration code and hit enter. Nothing happened. Hit enter to register account and it said there was an error. Entered in all info again and it said that an account with my email had already been opened. Tried to sign in with my email and it then said that there was no account associated with that username.
App crashes. Can't log in or join 1/5
App keeps crashing while multiple attempts to log in or sign up.
can't login can't register 1/5
app registration and login is broken. nobody takes care
I good addition only because the Pollo employees never get the order right no matter how many times you repeat it...
This app is pretty awful 1/5
Ordering is annoying to go through but it gets the job done. However, even though I'm enrolled in the rewards program it will not let me sign in. I'm currently writing this from a curbside pickup spot where I'm unable to indicate to the store that I'm here because the app refreshed when I opened my email and then went back to the PT app. There's no way to get back to that page. Please, either don't have an app or make one that works.
By TAFFY creative
Ugh. Not easy to use. Why even have an app?
Love Pollo ❤️ Hate App😡 1/5
By Angry Jeff
Cant login but i could order. I eat pollo 2-3 times a week so would love to gain rewards but can't 😭😭 might have to go to chicken kitchen🤔🤔🙏🏼🙏🏼
Would love to use but can't. 1/5
Pollo Rewards is horrible. Complicated and clunky to use from the beginning. That's why they had to revamp the system and it still doesn't work. I've created a profile, even though I already had one, and in within the same app I go to order and have to login again. Once I try to login again it always tells me it's the incorrect password, which I know it's not. I guess I will check back in another six months.
Doesn't login 1/5
Always rejects password
App is worthless 1/5
Won't allow you to create an account or login. Pathetic.
Can't login 1/5
I can on my laptop, but not in the app.
Can't even get signed up. 1/5
I've tried 5 times to sign up through the app but as soon as I come to insert my birthday, app closes.
Great APP!!! 4/5
I've been waiting for this Pollo Tropical APP for some time now. Ordering with it is great & I really enjoy bypassing the lines to pickup my order. This APP is not perfect but is still relatively new, so I'm confident the minor bugs will be worked out in no time. Makes ordering / eating Pollo Tropical so much more convenient. Thanks!!!
Too many steps to place order 2/5
You have to click and go through too many "confirms" and "submits" to place an order. I saved my favorite orders or used a previous order and that process is almost as long as order a new item. Has great potential but less clicking would be great
Fix the payment system! Has been down for over a month!
And so we can use coupons from the paper!
The store locator does not work. Also, he nutrition option does not work also. My son who is a Type 1 a Diabetic likes the food but we have to count the carbs. For instance choosing the pulled pork sandwich says to select the side to get complete nutritional info. After selecting the soup it gives s total of 21 carbs which is probably incorrect seeing the bun by itself for the sandwich is probably at least 25 carbs.
The store locator doesn't work. It should obviously list the closest store first, but it does not.
Great way to order great food! 5/5
By Michael Buck
Works as expected. Very handy to be able to order ahead of time.