Total garbage and lies 1/5
App promises 75 points and five dollars off. it doesn’t work it’s garbage
Serve the Customer is important! 1/5
By Maria Febres
The food is rich, but the people who work there (East Osceola Pwy, Kissimmee) they don’t have manners or education, should give them training how to serve the customer and teach them cordiality and good manners!
La comida es rica, pero la gente que allí trabaja no tienen modales ni educación deberían darles preparación de cómo atender al cliente y enseñarles cordialidad y buenos modales!
Total Waste of time 1/5
Takes longer than going through the drive through don’t waste your time
Foods great and all but don’t fall for the “free” tropichop it’s just to capture your personal information and I flare they downloads so they can pump up their stock this is terribly unethical and a 100% false advertisement for such a big corporation, I’m going to take legal action for this 🖕🏼
App no good 1/5
Should have received reward but before I could claim app stopped working.
Es un DESASTRE 1/5
This app is a disaster. you order the food, you pay the heat and the delivery but they are responsible for the delivery. they send it to you with Doordash, it does not allow you to have control with the person who makes the delivery. They say that it is on the way but you will never be sure if it arrives. today I asked for lunch for the whole office and never came the order. I could only communicate by email. They answered that the delivery was canceled and that they would reimburse the money in 5 days 🙄 they charge you for the delivery that never arrived. DO NOT USE IT IS BETTER GO FOR TROPICAL CHICKEN DIRECTLY.
I guess it works for someone. NOT ME 1/5
Won’t even open only says bringing up your account. Deleted and reinstalled same thing.
Quise bajarla varias veces y no pude simplemente no sirve
Train your employees ! 2/5
The app is good but you did not train your employees to use it. Everytime I go to Pollo Tropical I have ro explain how it works to the employees. This is ridiculous.
Waste of space app! 1/5
By Jimbobby Flay
If you have this app, don’t waste your time! I’ve had the app for a while, but after a recent app upgrade, I was not able to login, so I requested a password reset multiple times via the app with no email sent. Called customer support over five times and was told I would receive a call from them, never ever did (but they were consistent with the same script they tell you every time you call in, lol), but yet with no resolution. They definitely lost a customer with their lack of support or follow up!
App automatically closes on iPhone X. Won’t open for more than a second.
Fake app 1/5
Fake app, everytime when i am about to complete and have my reward the app keep giveing me an error. They should go back to the receipt cupon and stop cheating the customers.
Impossible app 1/5
By pollo T lover
Tried to download app 5x— not working —- shame as I love the food and eat there often.
Tons of miscommunications 1/5
The e-mails state there is a sale. When you use the app or the website, the sale isn’t there. I tried using a coupon in drive thru and I wqs stuck for twenty minutes. When you ask an employee for help they wont honor the price in the add. Chil Fil-A runs a far superior business on so many levels. If the food options weren’t healthier then most places I would never come back to eat.
Log in after downloading 1/5
I deleted and reinstalled this app twice both times the app shut down trying to login my account. Useless.
Doesn’t work 1/5
By nara alaix
Keeps kicking me out when I finish typing the password. And I can see it is a problem with many people now
Waste of time to download the app 1/5
I can’t even sign up. Every time I put my information in it crashes and kicks me out. Went back in there numerous times, even deleted the app and downloaded it again as it was suggested but the same exact thing happened. Fix the app!!!!
Delete and reload app 5/5
By Isabella Labrador Issy
To those of you who have had issues I would suggest deleting the app and reload it. I have had no issues. I receive ‘specials’ notification text messages that also tell me how to claim my rewards via the app. I also get notifications of points, updating, payments etc. Today 3/24 & 3/25 you can buy a wrap combo for $3.99. That’s a wrap, one side and soda.. all your choice. You can’t eat junk food at the Golden Arches for that amount. It was delicious REAL food!
I also get my rewards with no problems. Thanks Pollo Tropical🌴
Can’t create an account 1/5
It crashes every time after putting the password while creating an account.
Crashes when attempting login. 1/5
I already have an account but can’t login through the app. 👎🏻
They stole $71 from me 😭 1/5
Can’t create an account 1/5
By pollo tropican't
Very disappointing. I tried everything to create an account in the app but it just bombed every time. The Facebook sign in didn’t work, and creating an account didn’t work either. Tried both several times.
No way 1/5
App gets stuck on the details page asking me for my phone number and doesn’t acknowledge it. Meanwhile they have sent numerous texts to that same number. Unfortunately it’s a useless app.. find a new developer!
Works fine 5/5
Does what it's supposed to. I got my free tropichop already after placing my first order. Not sure why everyone else is having issues.
No good 1/5
By adik sa smurfs
I tried 4-5 times to sign up, it keeps on blacking out then kicking me out of the app. I wonder why there’s even an app and it’s even rated just a 2 star 😖
Keeps closing me out of the app 👎🏾 1/5
I just downloaded this app and it keeps force closing. Every time I get to the invite code part and I try to click skip and sign up, it closes me out. I’ve tried over and over like 5-6 times. I’m over it so I’m deleting it.
Installed the app and deleted it within 5 minutes of the installation.
Keeps kicking me out 1/5
Can’t use the app but did get the bar code in an email. No “problem invite” code provided to me
Can’t even log in without crashing. 1/5
As the title says.
This app has problems 1/5
By Ivy rc
Trying to order but it says I am in Florida. I put in my Georgia zip code and it says none around. I have never had a problem ordering until now
Don’t waste your time! SCAM 1/5
By missy 2345
I got this app because it said I would receive a $5 reward on my next meal. I received the email saying I earned the $5 reward but the reward never went under the “reward” screen in the app. The store refused to use the email and said it has to be thru the app. I emailed customer service who said they see the reward but it was now expired. I asked how I was supposed to use it before it expired if I couldn’t access it and at that point customer service stopped responding to emails. This exact Scenario happed to three of my coworkers as well. This app is a scam!!
Simple and Functional 5/5
Does exactly what it's supposed to do. Simple, clean and everything seems to function accordingly.
App is a waste of time 1/5
Don’t even bother downloading it
What a waste of time.
Wish I could give negative stars.
Have tried to open an account 10 times. Site crashes every time.
Helpful but not useful 2/5
I love how I can order ahead of the line and be faster at it however I don’t find this useful because I want to use coupons for when I go to eat a fast food restaurant like Pollo Tropical or McDonald’s or Wendy’s...those restaurants do have apps with coupons. If Apollo Tropical had it the same way, I wouldn’t even bother with McDonald’s, I prefer Pollo Tropical but I do want to use coupons.
Doesn’t work 1/5
Every time i try to sign up it doesn’t work! After I put in the password I want it, it just turns black and takes me back to my homepage. :(
Can’t log in 1/5
It says wrong password. Don’t think so but whatever. Neither the App nor the website will send a reset link. Nothing ever happens. Useless. Can’t even use my reward.
Can’t earn 2/5
My receipt doesn’t even have a barcode. Really wish the app worked properly.
I can’t scan a previous receipt 1/5
I started scanning the last receipt that I had and the app refused to accept the previous ones.
Descargue la app y empecé escaneando el último recibo y no me dejó ingresar los recibos de días anteriores.
Great new App 5/5
Much easier to use & place orders!
The app is sold as being able to place an order yet doesn’t allow you to do so.
The worst app ever. Defies common sense.
Terrible app 1/5
The app simply does not work. After almost completing my order the app quit and deleted everything I had added to my order. I would definitely not recommend the app
Worst App Ever 1/5
By Useless app = angry customer
This app doesn’t deserve a star! DO NOT USE! It will charge your credit card without giving you a confirmation! I had to call them to reverse the charge!
Just does not work, that’s all! 1/5
By Just does not work!
What a disaster! And no help from the company.
This App stinks it’s broken 1/5
I enter my zip and nothing , all that I get is to try again later . Listen if you’re going to put a app out you need to get it to work first. The fact the app doesn’t work and is frustrating to even try make me not want to even visit you store. I’m just saying that your app is junk . It has nothing to do with the food or Service. Just your app.
Order not ready 1/5
So what’s the purpose of selecting a time for pick up when I still had to wait 15 minutes for the chicken to cook when I come in at the selected time?
I did all my visits to receive my free meal and when I went back to the app, all the visits were gone
Confuse and Un-useful app!! 1/5
You can’t Login or create a user if you’re not in their “market”, you have to do like 10 clicks because actually get to order some hiring from the Menu! The app send you everywhere to get NOwhere!!