This app has certainly improved since I first installed it. It's easy now to select the location and order. Typically my meal is ready when I arrive. All I have to do is scan the app and go. Easy breezy! I like the incentive offers I get emailed to me too. They keep me coming back.
Awesome food and service 5/5
This place is a gem. I come regularly and love it. Order on the app or just walk in either way is great. The staff is always welcoming and friendly.
Missing features other restaurant apps have 3/5
By Mom to 2 crazy kids
I like all of the customization options in this app but there are two major problems for me that exist in other restaurant apps. 1) It doesn't tell you what time your pick-up order will be ready until you have completed your order. If one location is going to take a long time you don't have the option to just change locations - you have to re-enter your entire order for a different location. :/ 2) The locations do not have the ability to put a notification on the app when they are out of something so the customer doesn't know until they show up to pick up their order and are disappointed. If these 2 things were improved I would definitely rate this app higher!
Internal Server Error 1/5
I’m trying to order and give you my money but you gave me an internal server error instead and my order summary was (null)
Best sandwiches in town 5/5
Love their sandwiches soups and salads!
My favorite place
Bad app 1/5
Potbelly review 5/5
Good food. Great service and great rewards program. It’s my favorite sandwich shop.
App Crashes 1/5
The layout is an improvement over previous version but the app crashes whenever I try to review or edit my order.
Why would you only have 2 people scheduled to work on your birthday with a BOGO offer? Waited in the pick up line for over 20 minutes! That is completely unacceptable and it will be a long time (if ever) that I come back.
Limited Functionality 1/5
In my experience this app is full of bugs. Probably the worst food app in existence. When I attempt to re-order a prior order it generates a server error. Moreover, when it does occasionally work it’s incredibly slow.
By Rebel Rail 96
Works okay when it doesn’t crash
Crashes after update 1/5
Reviewing order causes app to crash every single time.
Customer always first 5/5
Their perks are great
The app is horrible 1/5
By apple girl 47
Every time I try to use the it does not respond. Either the email address is wrong, the password is wrong or the system is down. There is no way to earn points or order on line. Get your act together or delete the app and come out with one that works.
Roseville location, clean, nice and professional! 4/5
By Alexzander Craib
Great customer service, truly go above and beyond and ensured to explain the difference in the subs to me, and mainly, the food is just great!!! Only wish they gave an Italian dressing option instead of the oil and vinaigrette
Fountain drinks 4/5
Would love the option to order a Diet Coke from the fountain instead of just the bottle. Maybe I missed this on the menu.
What's the point of this app if you can't even order off the full menu? I wanted to place a pick up for a BLT and it's nowhere to be found. Neither is a create your own sandwich option. It's been 2 months since the last update.. Step it up potbelly, your app is garbage.
I didn’t get my cookie. 2/5
By ok Ive tried
Came to your restaurant between the hours of three and five downtown on Lake Street and I bought shake strawberry banana shake. I did not receive a cookie no one told me other promotion. When I brought it to someone here in Hyde Park they couldn’t help me. I’m very disappointed. Rita Chaney
False Advertisement 2/5
I placed an order for delivery and I paid for it. I received a call 20 minutes before my order was supposed to arrive telling me that they don’t deliver to home addresses and that I would have to come pick the order up or wait 3-5 days to be refunded my money. I will never use this app again.
By poop di scoop
They wouldn’t deliver to my house
By Soon to be Times reader
The sandwiches are never ready on time. I’m still waiting 10 minutes after it was supposed to be done
No delivery at residences? 1/5
I’m at home with a sick baby and a puppy. Put my order in 1 hour before the delivery time although the location I ordered my meal is only 10 mins away. I get a call from the location 15 mins before delivery time asking what suite my office is. When I mentioned that it’s not an office but a residence, the manager said that they don’t do delivery to residences. So if I were to say it was an office, it would have been okay? And where in the app does it say that they can’t deliver to residences. Maybe put that in the app and save the customer some time.
Great Salads 5/5
Great salad, frat free dressing, quality product. Friendly staff.
ALWAYS AMAZING! 5/5
Pleasantly pleased with every order!!!
Wrong size 1/5
By Jon from Cincinnati
I ordered a big online and received the regular size. I did not check before I left but it was my first time placing an order online. Will probably not do another online order.
not user friendly 2/5
a little difficult to use.... can’t really understand how points are displayed...
Terrible App! 1/5
This has got to be the worst rewards app ever. Impossible to scan rewards. I like the food, but hate the app. I’ll eat elsewhere where I can get my rewards easier.
Horrible experience. 1/5
By Lake Bluff Customer
Horrible experience. Ordered online. Got confirm order went thru and transaction complete. Show up. NO ONE is in store. No customers. NO EMPLOYEES. At 8:10 pm on 4/30. Check your security video. Another customer entered we talk about being nervous. NO EMPLOYEES. I call for them. Two emerge and then a third. Tell me no order received. Show them confirm on my app. Still no acknowledgement. Show them app showing I paid. Nothing. Reorder verbally. They mess it up. Have to add items. Go to pay-again. I scan my app to pay again. Employee tells me to use another scanner despite first one flashing green. Asked for receipt as I suspect I paid twice if not now three times. Told register “locked up”. No receipt. I wonder if Potbellys corporate takes action against employees not in restaurant protecting the interests of the shareholders and or feels this was handled properly? Terrible service. Bad on many levels. I will Be next store at the Lake Bluff Chipotle next several times. Terrible.
Needs work 1/5
When I tried to order something that was not available, it didn’t tell me what that item was... I had to go through deleting and adding things back until I found the issue. Frustrating. It’s also irritating that I can put my order in and it hasn’t even been started when I go to pick it up. I can come in 10-15 minutes after my order is supposed to be ready and it’s not. This happens at the two stores I go to. It makes me want to stop ordering from potbelly all together.
Too confusing 1/5
I don’t like this app compared to other reward apps
Rewards don’t show up in the app consistently 1/5
I received a free sandwich reward in the app for downloading the app and being a new customer. One day the reward shows up the app and later when I go to the restaurant to use the reward, it disappears. I was within the time limit to use the reward. I contact customer service and they say that they can’t get the reward back on my app because the reward expired even though I explained that I just got the reward recently. A few days later the free sandwich reward showed up on the app and I used the reward right away. Today (4/27/18) all the other rewards I had on the app are gone. 😒😑
Love it 5/5
Great app!! LOVE the food
Fountain drinks 5/5
Fountain drinks aren’t an option or I couldn’t find them on the app to order
The App is Crap 1/5
By Med Salad Eater
Don't use the app because you can't use the coupons and the manager won't make it right. Very disappointing! I'm more disappointed in the manager Vince Milano not making it right.
Love the Mediterranean chicken 5/5
Best sandwich. My favorite
Great sandwich! 5/5
Great app - but needs multiple credit card support 4/5
Please add support for storing multiple credit cards. I switch between personal and business ordering, and it’s currently a pain to keep adding each card.
Do not recommend! 1/5
App doesn’t confirm payment, just automatically charges your card on file without alerting you. Tried to place a delivery order, and turns out my location doesn’t deliver on weekends. Instead of the app alerting this to me or having me select a delivery time, it just automatically set the delivery time to be for the following weekday. Only after my food hadn’t come for an hour did I double check the order and see that the delivery date was incorrect.
Sneaky Perk change 1/5
Downloaded the app and was given a perk for a free sandwich. After pulling into the parking lot the perk magically switched to a free cookie instead.
Surveillance App 1/5
There is no good reason this app needs to know the user's location ALL the time but that is the only option when you install the app. Developer should update to allow selection of "when using the app" during install.
Signed up last week and had a reward that stated bogo free sandwich , good for 21 days. Now I look at my account and you replaced it with a stinking cookie? That’s shady!
Online order horrible 1/5
Order a sandwich and put in my customize order with instructions for no meat..went to pick up and asked if the sandwich was made with no meat and was told the sandwich is a cheese pizza sandwich..got home and it had marshroom, pepperoni and meatballs..not a good day to mess up as we just got home from chemo..very upset..I have pic of you want proof
Worthless app 1/5
Worst app ever. You can never select a delivery time unless it’s days out. I’ve tried ordering multiple times for same day delivery and there is never a time available. It has yet to “ask” where i live to find the closest shop. I’m done potbelly. Jimmy Johns here I come.
Love this app! 5/5
By Shaune T.
Very easy to order and never have a problem getting orders.
And amazing app
Actually charged for ‘free’ sandwich... 1/5
By rt mega
I signed up for the app and was notified of my free sandwich for doing so. When checking out, I verified that my card would not be charged, and was assured by the cashier I would not be. I was charged. And after two unanswered requests for a call back from the store manager to resolve the issue, I finally gave up. Dumb.
All their food is awesome. Love Potbelly's
Perks don’t actually work 3/5
Got a birthday perk but couldn’t actually get it attached to my order. Never got the perk.