How hard is this..... 1/5
By burrito deprived
Cant order, cant input order time.
I WANT TO MAKE MY OWN TACOS... not urs!
So frustrating 1/5
This app is so frustrating. I’ve tried many different times to use it to place orders, redeem rewards, etc and all but once I get an error message. Not that helpful
Add Touch ID please! 3/5
App is cool and easy to use but when it logs me out I never remember my password so I have to reset it while in line at qdoba. Please add Touch ID. Keep the burritos going!
Rewards is broken 1/5
The app shows that I am at recruit status even though I have 27 visits and should be a pro. not a big deal except pros earn more points. Emailed customer support and no has gotten back to me.
Doesn’t work 1/5
Downloaded, signed in, scanned (heard beep) and it didn’t record my first visit.
Crash & Burn App & Rewards Downgrade 1/5
Not bad enough that Q couldn't transfer existing points from ORIGINAL Q cards circa early 2000's, when I stopped visiting for since the rollout. This app crashed every time I opened it, and after the last update it crashes a bit less but is not ready to pass Beta testing.
App does not do the store justice 1/5
This app is very hard to use, continually asks for password and crashes regularly. I just automatically ask for the rewards code since the app will not stay open to read the QR code. Qdoba time for a better app!
Placed order for next day 1/5
I tried to place an order for pickup at 8:45pm and after the order went through it showed as being placed for 11:15am the next day. I called the restaurant to cancel but was told I would have to call again the next morning because they had no visibility into the orders for the next day. I later checked and saw that the store closed at 9pm so if anything I would’ve just expected the app to display an appropriate message and stop things there. Really just a poor example of user feedback since I was at no time told that the order would be placed at a different time than I had selected and it became an ordeal just trying to get it canceled.
Needs serious updating 1/5
This app is a big disappointment. I haven’t had trouble with losing points or anything, but this app lacks basic iOS features. It logs you out after not using it, and it doesn’t allow the use of Touch ID. This means I can be in line at the restaurant and have to put in my user name and password, which holds up the line. There is also no way to add the rewards card to Wallet. The app allows for mobile payment, but you have to set it up just for Qdoba. I really hope this app gets serious revision soon.
Terrible app 1/5
I’ve attempted to use this app so many times only to have it fail repeatedly. It logs you out constantly. The rewards system makes no sense. It’s completely unintuitive. Sadly, this entire franchise has gone downhill. The stores used to be friendly and clean. The store I’ve gone to for years is always a mess. No wonder I find myself at Chipotle more often.
Bring my card back 1/5
By Long time Marriott customer
Very clumsy, unintuitive interface. Stuck on first level after almost 40 visits, with app claiming “0 visits” to get to next level to earn increased perks. No response to multiple notes to “support” asking for assistance, employees at the store unable to help.
Won’t even go anymore (& why YOU shouldn’t) 1/5
This app doesn’t work, it’s deals effort time and money from you, it reflects badly on the stores and brings the worst out in people as well as my phone. Read on for full details. Although qdoba is one of my favorite places to eat here in Massachusetts for tacos, this app only reflects poorly on the closest store they’ve got to you. when you file any sort of “issue” (aka your phone froze mid order or the app doesn’t acknowledge your order) that app screwing up your order takes away some form of points from the restaurant! I am OK with having a free entrée pick up& having that disappear mistakes happen. It was a birthday thing I don’t care about. But then having 4000 points become 1000 and getting warned and spoken to by an employee and ignored(sorry dismissed) via email (how can I provide a screen shot of something that is been deleted) this literally forces me to try new places here in Boston so thanks! For wasting my money. I’ll make sure not to do it at your place but I won’t be quiet about it
Can't sign in 1/5
Can't sign in. Provide e-mail, click Sign In, and nothing happens after that.
Doesn't work 1/5
Every time I try to use the app is asked me to pick a home store so I select one and it says error .. something about malformed ? .. and I can't use the app till I select a home store so until this is fixed it's basically pointless to download the app.
Not getting my points 1/5
When I use the pay+rewards option I don’t get my points. It says I did on my receipt and then they don’t appear in my account.
Doesn’t Work Any More 1/5
By Napeocles Jucunda
We love Qdoba. It’s our only go-to fast food places around our house. This app used to be helpful when we needed to rush in and grab our bag. It hasn’t worked in a while. Still “compatible on this phone” though. Can’t load the menu to place an order.
The staff is still patient with us, but we know that the app made ordering for our whole family more efficient for everyone involved.
Worst app ever 1/5
If they could make it any harder to login each time using the app I don’t know how. You have to fight to use it. Go back to the website login!!!
Nothing loads right. Can’t populate maps or order or as of recently even redeem rewards. Pretty much useless.
Constantly signs me out 1/5
Every time I go to use this I have to resign in. We went from a card that I just had to scan to this unreliable app that I have to sign in every time. I might be spoiled because the sbux app keeps me signed in. But having to sign in every time means that sometimes I forget until I’m ready to pay and now it’s too late. No integration with a “remember me” feature or Touch ID.
Last updated DELETED ALL MY POINTS 1/5
This last update deleted all my points and my rewards.
Does not work 1/5
I’m a top tier Qdoba rewards member and I’m not eating there because I can’t login to the app. I put my email and it spins forever before asking for my password. Tried to reinstall the app, no good. I’m sorry but I have enough points for a free entree and I’m not eating there until the app gets fixed.
Broken. Doesn’t Work. 1/5
By S Isaac Russell
App will constantly log you out. Today it didn’t log me out but when I got to the restaurant the app would not let me redeem my points. So I signed out. Now it won’t let me even sign back in.
Good food. Horrible app 1/5
This app is horrible.
Navigation is a mess.
The lightning animation is so annoying. I hate it.
There’s no ability to use the app when qdoba back end is down. Constantly get signed out. No integration with password managers.
Trying to redeem a burrito is confusing and not intuitive.
Would give give negative stars.
Also company doesn’t seem willing to fix or make better.
This app was obviously designed by a marketing team. And built by the lowest bidder
Incredibly poorly written app. Buggy! 1/5
Where to start?
Constantly forgets my credit card
Hangs when entering new cc
Hangs when you try to send feedback in the app
Doesnt automatically ask u if u want to use points when purchasing. U have to manually select a reward first
Frequently hangs when it generates a token to pay with a message that the service is unavailable
Constantly forces me to relogin to app
Argh. Love the food but i cant stand the app so much im simply not going to qdoba anymore. They obviously care so little about their customer experience. Im tolerant of a few issues when an app first releases but this app has been out for over a year. Look at the terrible review scores
Bye qdoba. Hope you go bankrupt!
Crashes when Truro reorder 1/5
Thought this app would help save time in ordering families dinner. Went to order history and touched it to try to reorder.
Application vanishes as soon as you touch the order. Talk about frustrating.
Terrible app 1/5
They use to use a simple card system that let you get a free entree every 10 entrees you buy. They changed to this app, and while the idea of getting rid of the plastic card in my wallet is nice, the app is very poorly designed. The navigation is really wonky and it is probably the worst restaurant app i have used.
Chips & Quesoawful 1/5
I love your burrito bowls. I loathe your app.
It sends me push notifications that aren’t accurate and then they don’t appear in messages in the app after popping up on my lock screen.
It requires me to re-enter my credentials EVERY TIME I go to use it.
Several times it just gives me an error and won’t load at all.
It is unintuitive and confusing to use.
And staff are equally frustrated on how to actually redeem the reward once your at the register.
Other than that, kudos amigos!
Love qdoba 1/5
Hate this app. Hasn’t worked properly since the last update. Please fix it already.
Horrible user experience 1/5
Extremely slow, way to many clicks to place an order for a favorited item. Pages load slow. Calls to backend are extremely slow, and fail regularly. Can’t say how many times I have sat waiting so long for an order to go through for pickup the time slot is no longer available, and I am forced to start over.
Worked well till recent update. Now it “can’t connect to server”. Been like this since update. Food is great though.
What’s the point? 1/5
I saw all the negative reviews and ignored them. Shame on me I guess but what’s the point of putting in a order and paid for head of time when you walk in and they haven’t even started to prepare the order. What ever you do don’t bother the online ordering and this app. What a joke.
Worse the Chipotle queso 2/5
By Jason Larsen
This app needs help. Clunky and difficult to navigate
Lost everything with new app 1/5
When I logged into my account with this app all my previous visits and everything were gone. I literally don’t go as much because I had a lot of visits before.
Poor App 1/5
By disappointed queso lover
Love the food, service and people....but this app is by far in need of help. The constant logging out and not accepting finger ID makes it poorly designed and supported. I was a loyal customer and used my Qdoba card all the time. The thought of the app excited me but this has been the biggest let down. I can say with certainty that I’ve reduced visits as I often can’t login in time to get credit for purchases.
app crashed, wasn’t able to place order, but points were taken 1/5
I was about to place my order when the app crashed, and took the points I was going to use for chips and guac I’m so sad now lol
Miserable app. 1/5
Won’t even let me sign in. Can’t believe such a huge food chain has such a cruddy app. Really disappointing.
You can’t order regular tacos through the app. Not everyone wants knockout tacos. Some of us want ground beef.
Shouldn’t be this hard 2/5
By T. Ritz
I love Qdoba, and I go there quite a bit, but problems with this app don’t help me go more. For one, it logs you out too much. Nothing worse than being in line and have to log back in. Don’t have time for it. Also, 9 times out of 10 their scanner can’t scan my phone for some reason, and they can’t do anything else but tell you put your receipt code in later, which I can’t even find where to do on the app. Also, don’t have the patience to figure that out.
Doesn’t show any stores near me. When it does its says sorry unable to find a menu 😑
Wish I could give it 0 stars 1/5
Good Restaurant. Awful app. 2/5
Truly an awful app. Tried out the order-and-pickup feature. Got all the way through with adding items to my order. Exited the app and went back in, and suddenly my cart was empty.
Tried a second time, got the items added, tried opening the cart, and app got completely hung (spinning).
Tried a third time. Got all the items added again and got to the checkout process. As it turns out, there is no place to enter coupons or take advantage of promotions. Exited the app, deleted the app, and went to Chipotle instead.
You can’t put an order to be made right away. It Mel’s you wait upwards to 30 minutes before they start your order
3 security questions to connect my credit card?
And then I have to open the app every time to pay? Why can't I just use the credit card? This app gets a D-
Never Stays Signed In 1/5
Every time I go in to eat, I spend the entire time I’m ordering trying to get the App to log me back in. Feels super rude to ignore the employees, but they usually get a laugh when you tell them what your doing (clearly this problem isn’t isolated to me...). ⅓ of the time I’m just forced to skip scanning and loose the rewards points.
Lots of problems 1/5
Couple times now I have redeemed points and never gotten the reward on my account. Unable to load the menu to make purchases online. Annoying app that I have been forced to use. Much prefer the old rewards method of just automatically getting them at the register.
Good app, one flaw. 4/5
This app is good. My only request is for Wallet support so I can put my rewards in a central location.
Ordering on the app is awful! 1/5
I have ordered twice on the app. And arrived at my qdoba at the selected time only for my food not to be ready, and that they had ran out of what I ordered.
Doesn't work well 1/5
1. I keep getting logged out every time I try to use it.
2. It will not load my previous orders.
3. Even though I order my food for a certain time, it has yet to be ready for me when I get to the store.
4. Employees don't understand that I have already paid through the app and think I'm getting a free meal every time. Nothing bad happens, I just think it's kinda dumb when they say this each time. Like "oh looks like you're getting it all for free." Lol idk I just tell them, no I paid through the app. But it happens every time. 🙄
still getting logged out every time
Can’t log in 1/5
It works until you want to place your order. It won’t let me sign in and does not allow you to check out without signing in which means you can look at the menu all you want but can’t order anything on it or use rewards. I’ll stick to the browser version I guess.
Keep Me Logged In Please 3/5
I love Qdoba but I do not love that I have to log in every time I use the app. Please keep me logged in for a longer period. I wish navigating the app was more intuitive. Thank you.