Fandango is better 1/5
This app doesn’t let you book 3 seats if it leaves an empty seat next to you. Basically the app is prejudice to families of 3. The Fandango app on the other hand could care less about what seats are left open after you buy. Fandango is the way to go!
Kelsey at regal boulevard center 14 5/5
I just don’t my experience was so sublime. Just being greeted by such a welcoming energy made my experience above all expectations and would recommend even those from out of town to make the commute to this theatre. I wish I were allowed extra stars
Fake Messages Spam 2/5
The app icon commonly shows the notification indicator with a number far higher than what is actually present. For example, just a moment ago the app said I had 29 unaddressed notifications but when I open the app there are only 3 items. This false sense of "missing out" or urgency to address an unread item isn't a great UX.
Regal app 5/5
So far, the app has been great - makes it easy to find movies that are playing and buy tickets in advance to avoid a line.
Download of movie posters 1/5
It does not work at all. No poster ever comes up for you to scan and download. So disappointing.
Password reset is terrible 2/5
I liked this app at first, but then somehow found myself logged out-although I never logged out. I did a password reset and never received an email-just used my phone number to get points. Then tried a week later and got the password reset email, but the website kept telling me my new password was wrong. Completely frustrated and ended up deleting the app.
Broken app 1/5
App used to be really good but after one of the updates I got logged. Now I can’t log back in using Facebook and it won’t let me change my password. The app is pointless now since I can’t use any points I’ve earned or buy tickets. Guess I’ll start using Fandango now.
Can’t login 1/5
Ok so I don’t know what happened one day I was just logged out and I can’t log back in no matter how many times I change the password. At first it wasn’t sending me the email to change my password when I put forgot password. Now I finally got it to send me the email and when I change it and it directs me to log back in it say wrong username or password. This is so frustrating it’s been like this for the past 3 months and I don’t know what else to do.. help please!
Ticket device specific 1/5
I would rate this lower than 1 star if possible. It is clunky and not well refined.
Worse part is that the ticket is device specific. If you purchase a ticket on your iPad, you can’t bring the ticket up on your phone. Even when signed into the same account. I will not use this app in the future. Will use Fandango or AMC’s since they don’t have those restrictions.
Functional, easy to use, and gives you free stuff 5/5
The title says it all
By hugh janiss
App constantly signs me out and whenever I try and reset a password it says my token has expired. I have to call regal every time I want to purchase tickets
What does the app do that my Regal Crown Card wont do? 2/5
I want to preface this review with the fact that I absolutely know how to use this app. I’m not lacking the skills required to use this app. I’ve got it down. But Regal puts out all these promotions where you’re supposed to use the app, but you get to the theater(s) and you simply can’t.
Latest example, which finally sparked my review: I wanted to claim a $2 per ticket credit for seeing Ugly Dolls with my 4 year old. The promotion was to scan the Ugly Dolls poster at the theater after purchasing tickets, but after my 4 year old daughter and I walked through the entire theater inside and outside, we couldn’t find one Ugly Dolls poster to claim our Regal reward.
I started to feel like the employees were going to call the cops because we were wondering the halls looking for this poster that apparently never got hung up for a movie that’s fairly new in theaters! How can this be? It’s part of an active Regal promotion? Oh, yes, that’s right. This stuff happens ALL the time. The “fake” promotion!!!
It feels silly to have this app on my phone when every time I go to use it for something that seems cool, like scanning a movie poster, I can’t find the poster in a Regal theater regardless of how much time I waste searching the entire theater looking like a crazy person. I could just be “old school” and use my Regal card and forego the app and free up the space on my iPhone.
I’d love to get my $4 total back for my two tickets that I purchased, especially given the time and energy me and my poor 4 year old spent looking for the Ugly Dolls poster.
Hey, at least the app promotes a good cardio workout when you’re trying to use it to claim one of their promotions at their theaters!
A Good Start 3/5
The App works, and that why it gets 3/5. Finding a seat for a movie can be difficult as you are not allowed to leave space between parties: so they loose a star. The process works and with time and proper arrangement, even though you don’t always get the seat you wanted. It works. It’s like a C average. You’ve covered the bases but only barely. This app requires more work to make a more enjoyable and intuitive experience. The app isn’t to Regal standards yet.
Says 10.0 or higher to work 1/5
But, it opens and closes immediately when I open it. It worked for a long time. Not anymore. So mad. :(
Convenience FEE! 1/5
You will be conveniently charge fee called convenience fee for using this app.
Buying a ticket thru your employee benefits network will save you acouple of dollars but then they will get that money from you if you use this app. Nice business model for additional million dollars in profit.
So remove this app and have a print-out
This is unbelievable 1/5
By Lvl 10 Hog
The movie board thing is not ok. It wont give me the satisfaction i need. The graphics on the scan is awful. It doesn't even bring it to life. YOU THINK YOU WANNA SEE ALADDIN SPINNING IN THE AIR. I DONT THINK SO.
My opinion 5/5
Easy to navigate and everything I want in a app for a theatre.
Log in issues 1/5
I’ve tried logging in for several days now and can’t. I was logged out of the app automatically and can’t get back in. I’ve tried the forgotten password option inside the app several times and I never receive an email (and yes I do check my spam folder). I’ve also emailed the regal app help and never get a response. What’s the issue?
By 150 g herbo
I love the reward system!
Great app 5/5
Better than fandango by far!
Regal app 5/5
By CoolMomOf 2
Easy app to keep track of points-& to purchase tickets
Easy to use and very convenient
Logging In 3/5
By Reviewer AG7
So I have been using this app for a while. Just yesterday I wanted to redeem my credits for popcorn but it says I have to confirm, I receive a mail but never confirms. So I logged out and I try to log back in but it says I have the wrong username or password when it’s correct. Can you fix this issue ASAP, and what can I do? Thank you.
Best theater franchise ever 5/5
By battle kat🖕🏾
Unfortunately annoying 2/5
Functionality aside, this app tries so hard to get your attention, it ends up turning you off. Every day, the badge will tell you you have 23 notifications, or 13, or 30! (Not exaggerating!) Open it and you will find ... one.
App won't open on my iPhone 1/5
By Tacketts Mill Farm
Just downloaded app and it won't open.
Pretty good 4/5
I like the app. It’s easy to use and pull up my rewards. I just wish it didn’t consume so much of my available space. I have to delete & re-add at times so I can make other app updates
Easily access it all 5/5
The app is wonderful. I visit the cinema 2-3 times a month. This app allows me to pre purchase tickets, concessions, great deals and allows me to track my points.
Lately the app keeps logging me out of my account. Now I can’t log back in. At all.
Good Design, Bad Bugs 2/5
The app had become a lot better since Regal’s rebranding, but don’t expect to get the seats you want. Three times in a row, I’ve chosen alternate seats (alternate to the ones Regal defaulted to), and my purchase just automatically reverted to some other, worse seats only after I had paid.
That’s really dishonest, and it makes me want to go to AMC. I say that as lifetime Regal person, too!
Really liked the app when it worked 2/5
The regal app is actually pretty nice and useful especially for their rewards card and I would give 5 stars but the last two times I’ve tried to purchase a ticket through the app it has timed out and given me an error that my ticket can not be created, after it’s charged my card. The first time it happened I thought it might have been just because the WiFi I was on was spotty but the second time I tried a month later I was careful to make sure I was on good WiFi and it still messed up. The first time it happened I reached out to customer service 3 days before my showing but they didn’t get back to me until two days after my showing had already happened. I was able to use the booking number I got in my email to get my ticket when I got to the theater but that kind of defeats the purpose of buying my tickets in advance.
From now on I will just use fandango to buy tickets in advance and I suggest everyone else do the same.
By Stuntman Gabe
Just downloaded the app and it’s already glitchy and problematic - specifically your “Moviebill” part. It loads up to 96% to 97% and it completely closes out the app.
Your support page also should use a feature to add a ticket to submit when a problem in app occurs.
Took my points! 1/5
I tried to redeem a ticket for 18000 points. The app returned an error and subtracted 18000 points from my account but did not get me a ticket.
There is no contact number to call for help in the matter.
No movies showing 2/5
I just uninstalled the app and reinstalled it and they’re still no showtimes for movies at the regal theater at the Deerfield Town Center, Mason, OH😡
Decent,, just an issue where I can’t reset my password through the app or the website. Quite frustrating. It’ll,, occasionally,
By Tara B H
I love this app. It is is to use and I love all the perks you can earn.
Don’t forget your password 1/5
Don’t forget or reset your password bc nothing you will ever change it to or reset it to will work. Unacceptable that this app refuses to log me in regardless of anything that I try. Used to work flawlessly and it has become totally inaccessible now. Waste of time
Let me start by saying my favorite place 3/5
I love this place me and my kids favorite spot great movies great worker their nice and very helpful
App review 5/5
This app is terrible. I purchased an Endgame to show that had only 1 seat left that wasn’t in the front row. The purchase was charged to my credit card and I received a confirmation email. The app, however, was never able to get my tickets and just gave up and displayed an error message. That’s fine because there was a ticket with my email. Cut to me sitting at my seat when a guy comes to me and tells me I’m sitting in his seat. I showed him my ticket. He went back to the front and they told him to sit in an empty handicap-adjacent seat. It created an unnecessary inconvenience.
Too many Notifications? 4/5
I Love the app but why do I keep getting like 6 notifications and there is only 1 ? Sometimes I get 5 or 6 Notifications and there will be none ?? Please fix this , it has been doing this for awhile now. Thought it would have been fixed by now. Thanks . UPDATE : The App is still doing this. Are you ever going to fix this ?
So convenient! 5/5
I love this app! It makes buying tickets and selecting our seats a breeze!
Sign in error 1/5
I literally changed my password 2 times. I tried logging in each time with the new password and it failed. The worst part is I have to wait 24 hrs just to get another error.
So easy to use! 5/5
I love the Regal app! It makes reservations so easy! I am a regal crown club member too so I get points for free stuff!
Good App 5/5
It does what it should do. Searches for movie theaters. Give you deals with your points you earn. Redeems tickets. Etc
Fix this 1/5
In real time right now I just reset my password and your app is telling me it doesn’t match my email. Booooooooo
Regal App 4/5
By K Man ATL
great time 5/5
better then fandango