Online ordering 5/5
I love this online ordering.
By Chicago Blackhawk
Great customer service
Shopping on line 5/5
Thank you for providing smooth and easy way to get the items you need on line.
Can’t pay online 2/5
Using the app to pay for stuff so all I have to do is pick it up. It wouldn’t allow me to pay for my order and finally when I got to the store an hour later then the app worked. This app needs to work while on the road.
Sam’s is the best shopping around this neck of the woods!
Difficult to find options 2/5
The mobile app doesn’t easily show all your options on shipping vs picking up in store. I couldn’t find the option to pick up in store. Maybe my club didn’t have it. But on a full screen computer I could have checked if it was available at other clubs. Did not see that option on the mobile app.
Love Sams 5/5
Been a member of Sams for over 20 yrs...We were very upset when our Sams closed..The nearest one now is 35 miles away..we go there once a month but we found that we can order most everything we need online...very happy about that, so Sams still rocks...Plus, we get free shipping because we’re Plus members..
Super shopping experience 5/5
Great prices and what a breeze to shop online. Amazing!
Pay and go does not work.... 1/5
I can never get images of the instant saving and ever time I try to use the scan and go it does not work. It would also be nice to have a price check option that work on the app.
Fast and Easy 5/5
By Outer Banks of NC
Due to recent back surgery I am unable to shop for groceries. This was very quick, easy and I was able to get just what I wanted.
So easy to order, pay & the free shipping makes it an A++!
Love Sam’s Club 5/5
Scan and go app makes shopping easy. I also like the online app to order and stuff delivered to my hone. The prices at Sam’s Club are good and my plus membership gives me rewards.
By guarache veloz
The service is exellent
Offer FREE shipping on small orders 4/5
The app is good. I’d use it more if I got free shipping on small items without having to upgrade for an additional $56.
By JMK first time
I’d rather shop in store and check out using Scan and Go than try to place an “Easy Reorder” order on an app that keeps freezing, closing, and not saving my changes. Super unreliable, super frustrating. Also, conflicting info between the app and my club: same day pickup NOT available at my club, even though app says it is if order is placed by 4pm.
App is crap, store is great 3/5
The store experience is wonderful.
The app is crap! Too long to upload each item...feels like I'm using dial-up.
Slow and Tedious 4/5
It takes too long for items to be loaded during the shopping process. Otherwise, the app is great.
Won’t accept my CVC code. 1/5
No matter what I do it shows I typed it in and then it disappears. Now says needs a delivery address, can’t locate where that goes! Nightmare. Waited a day and now it goes!!! 👎🏼
Closed Locations ? 4/5
By Misplaced Hawkeye
I have a hard time trying to understand why we pay for
membership ~ when every store within 300 miles has been closed recently - The membership fee eats up any savings I may get from purchasing on line .
why is my Sams Club credit card not accepted in a Walmart ?
Love click & pull 5/5
By Lady Crash
This has been so convenient and fast for ordering to restock our concession stand.
Visually impaired users 1/5
By Blind Bear
With the latest update, the app will not let me set pickup date and time for click and pull orders using Voiceover screenreaders. Visually impaired users cannot use this app now for such orders.
Thank you! 5/5
By Sam's club freak
Thank you for making things so easy! I have Sams plus and it’s so worth it! Free shipping on everything I need. I pre order food and have a pick up the next day. I have so much money to spend a month and I don’t go out often. I make a big order each month to have it picked up and pay for when I get there. The prices are great and buying in bulk makes it where I have enough food for my family and it’s not junk food! I can spend 400 here what I would be spending 900+ at a normal grocery store. Thank you so much for making my life a little bit easier!
New update 1/5
Just put in the new update. Now it crashes every time I go to departments.
Items not found 2/5
When I am not paying with cash, I like to use the app to pay for my purchases. There is a problem though, it has gotten to the point where it seems like at least one of the items I get, the app cannot add it to my cart because it doesn't recognize the item, even if I enter the bar code manually. Produce items seem to be the most likely culprits, but the same issue has popped up with other items as well. The time the app could save if it worked properly, is lost at that point, because I then have to stand in a line...and everyone knows how long that can take. I don't know if the problem is the store's issue or the app, but I would surely like to see it fixed!!!!!!!!
Great shopping experience! 5/5
We really like Sam's Club shopping online. Pick up in store on the day you want!
What the heck happened to this app? 1/5
By Owen Kellogg
Every time you tap the screen, it refreshes and that takes For.Ever. I bought thirteen items on my “Easy Reorder” list and it took twenty minutes! Fix it or it won’t be worth it to shop at SAMs anymore.
Online purchase 2/5
By Outdoor rev
App didn’t apply free shipping for plus member. Spoke to rep who was very helpful. Also. Wouldn’t scan card number. Manually entered it. Thx.
Best Drinkware customized @iCerakote 5/5
By iCerakote / Steve
We have used all brands and for our nationwide cup customization business this cup is asked for because of its pricing and comparison to YETI. Come see our custom gallery on instagram and Facebook. Steve
Slow and buggy 2/5
Poorly coded. Doesn’t give reason why window won’t close when some fields aren’t filled-in, such as when adding someone else to pick up an order and you don’t have/include their email address.
It accomplishes it’s goal of ordering products, but due to extremely slow server and an unintuitive interface, it leaves a lot to be desired for even a satisfactory shopping experience.
Now Worthless 1/5
App no longer runs without update on my iPad 2. Update won't run on iOS 9. Can't install iOS 10.
App acting up 1/5
I’ve added quite a few items on my potential shopping list, only to seem the items changed values multiple times.
Slow search cumbersome card entry 3/5
By nickname annoying ****
Search is slow to respond. Card entry and camera are cumbersome to use and edit. The fact that I need to enter a nickname to comment is the most annoying
Great when it’s working 4/5
I really like using the pick up service and being able to shop from my living room. It’s a great concept and I’d shop at Sams for that alone. The app seems to work pretty good and then some days it’s glitchy or won’t work at all. If it was consistently working well, I’d say it was 5 Star.
Easy to Use and Very Convenient Shopping 5/5
This app is easy to use and it makes shopping easy for any family.
App inadequate! 1/5
Can never find the Barcode! Not worth downloading.
Consistent problems 2/5
I have tried to like the app, and I love the *idea* of Click and Pull. Unfortunately, it has failed to function all three times I have tried to use it — mostly related to getting notified that my orders were ready when they were not, and the local store C&P people couldn’t see that an order had been placed. Three times! So. Very. Frustrating. I give up.
Click and pull is finally back! 5/5
By Parrot kid
That’s for fixing Click N Pull! Our school counted on this service. When you limited dates and times available in March, it created problems.
Today it seems we can order for next day pick up again. Thanks! Final test is when we are scheduled to pick up tomorrow morning.
User friendly 5/5
Easy to use and manage cart and save for later. Makes keeping a list easy.
Database out of date 2/5
Could be great except several items I know to be in store are not found on the app rendering online ordering pointless. Member’s Mark Cottage Cheese for example. It is amazing to me a company with the resources of Wal-Mart cannot create a seamless online ordering system.
Super simple 5/5
Very easy to navigate and fast. Very good web site and I receive my order fast and free. What’s not to love. Still like to shop at the store too. For some stuff though buy and have it shipped and get in two-three days is good too
Samsclub app 5/5
I like this app. It is easy and convenient to use
Sharon they closed the sams that was close to me and I am handicapped and I would have to drive 45 miles to the one closest to me now. The best thing they could do is give us free shipping on what we purchase.
Easy to use 5/5
Easy to use app for iPhone, but I have problems with the iPad app.
Would be nice if the store on Springfield, MO on El Camino would have a same day pick up time in the app as well.
Could not update payment info 1/5
I tried adding my cc info more than 5 times and the info just would not save. It was really annoying.
Fast ordering 4/5
It took me 2 minutes to order but delivery takes 5 days
One of the slowest loading app I’ve ever used. Each page that load feels like minutes. Most of the time I give up before anything happens.
Everything I need is right at the site 5/5
By Debbie Dragom
I love shopping at Sam’s Club because I get everything reasonably price and that is savings for my company.
Good place 5/5
Good to shop here. Good service and courteous employees.
So easy to place your order in advance and have it ready for you when you arrive great service
Horribly unreliable 1/5
The item you order will often not be what you get. The workers in store fill wrong items all the time. The app will tell you it’s not available even when the time is in store ready for purchase.