App needs work 1/5
By The Home Gallery
Not easy to use, charges to ship certain items that are not available for pickup but I have seen available in store. Staff is typically rude at the Tupelo, MS location. Curb side pickup would be much more convenient purchasing large quantities of business supplies.
Easy to order! 5/5
Love the pick up option
I’m a plus member and somehow didn’t get free shipping.
Help with resetting password 5/5
I called your 8887467726 number and I was frustrated I couldn’t log on because my Son had put his email on my account. Anyway the young lady was awesome and got me all squared away so I could buy the mattress set I wanted to buy. Excellent customer service! Love SAMS CLUB
Very handy 4/5
I like being able to order and just pick up. Normally we use the scan and go app but since I tore a ligament in my foot its hard to get through the store. I don't have to send my husband with a list and hope I remembered everything. I just add to the cart as I think of things. My only complaint would be the check out process. If you click on something like notifications or pick up person, you have to go back and re-enter some information like phone number.
I was so hopeful 1/5
I use the Scan & Go app all the time and have no problems. I was anxious to use this app so I could grocery shop and then pick my items up. After multiple tries, it won’t keep my # so I can receive a txt when my order is ready and it won’t keep my other location option to let the store know when I arrive. I continued on any way in the check out process, and to seal the deal. It wouldn’t take my payment. Said it was declined by the user. Seriously? The user is pretty frustrated by now and is walking away.
Straightforward and easy! 5/5
This app helps me get the job done in a snap of my fingers! The app is clean, quick and easy to use! I love that I can place pick up orders from my phone then literally walk in to the store, grab my order and walk out in LESS THAN 3 MINUTES! I love love love it! Thanks for such a great app to make my life and time management so much easier!
Something went wrong 1/5
By Drill Sgt. DentTwin1
This is the message that I get now when I try to use this app. I have logged out, delete the app, called & talked to a representative, restarted my phone and still “something went wrong please try again!” What’s going on!
I love to shop sams club on line because of the free shipping .. however I was charged a shipping fee last order...
The app can’t update info 2/5
I had to go online to update my payment method and it constantly asked me to check the name on the card when it was correct and it wouldn’t let me check out
Stop trying to overcharge me! 2/5
By I Like My I-Pad
For a week this app and Sams website kept on trying to charge me for shipping on items that were eligible for free shipping because I am a plus member. I think they have finally fixed that. Earlier Sams did overcharge me on three orders, showing one price then jacking the listed price up at checkout. Finally after several phone calls and emails I got my money back. Buyer beware!
Best app easy to order 5/5
I used to app to purchase a item online it was free shipping great experience
By mean guy 2
App keeps crashing
Great Place 5/5
Love the Club and the cost of most goods.
Had an original membership, but HAD to upgrade to PLUS for free shipping.....
Could be better 4/5
By Schmidy 2
Slow to load and a little difficult to navigate. Could be easier to find menus and categories. Other than that, works very well. Glad we have it.
Love this app! 5/5
Very convenient. Pricing and variety offered top notch.
Necessary for me to order for my business. I’m always in a hurry.
absolutely love it 5/5
i love sams club, free shipping awesome couldnt be happier
Stock of items 2/5
As a hotel we depend on you to stock certain products and that doesn’t happen......
Awesome so convenient 5/5
This is is replacing amazon for more than half of my orders 🤙
Feed back 5/5
Easy to order and ready for pickup in store, free shipping for Plus member, always deliver before or on time, very satisfied with their services.
Process was very slow. Perhaps it was on my end. But it took much longer for it to get to the product I wanted
Premier Protein - Cookies and Cream 5/5
Please order in more cookies and cream protein shakes.
Issues with my cart 4/5
I want to be able to close the app and come back and continue shopping. Even if the price changes it should stay in my cart. I had to re-do my cart 3 times today.
Courteous staff! 5/5
Employee Josh was extremely helpful, knowledgeable, and courteous!
By Glad To Go Rose
Tried to order Citrucel, came up on their list but when I clicked on it the results were. A whole list of other things.
Love it!!! 5/5
By 🐾Sallie-Lillie 🐾
This app is great, the convenience of ordering & picking up later saves so much time. Thanks!!!
Hard to find anything 2/5
Exceptionally hard to find anything. Redesign this so it’s easy for customers to find things
Online customer service 1/5
The phone number for online customer service was hard to find I just had surgery so the was not able to understand me I place my husband on the phone and he explained that the two items I wanted to purchase were on sale At the Tyler store for $6.81 and he wouldn’t honor the price I just had surgery on my neck and back we are good customers and is sad to see that the representative would honor something like a $7 or so credit to
match the price
Great discounts! 5/5
Ease of shopping online. Saves gas.
Free shipping plus members 3/5
Why show free shipping for plus members the on checkout have shipping charges????
Works 1/4 of the time 1/5
I will scan an item for a price check and 9 times out of 10 it has no idea what it is.
Check out bug/issue 3/5
I’m trying to check out. The product says it’s free shipping for Plus Member (which is me), But shipping charge is still added to the total. Is there any way to communicate this issue with Sam’s? This review outlet doesn’t let me add a picture for issue reference. I’d like to have it fixed so I can place the order please.
Have new card but unable to edit card info 1/5
By Sinclair Bill
Obtained a new card but app does not allow you to edit card with new card number
Constant log outs 2/5
The app constantly logs me out. Essentially I have to log back in every time I add an item to my cart and then again when I go between viewing items. This is making building a list take forever.
Easy to order for pick up 5/5
I love ordering and picking up my item in store with out having to do the shopping myself! Total time saver!
Need more work on app. 2/5
By louis .jr
We are a business that orders from the app a few times a week. Most times lately it has not been letting us check out on the mobile device. We have to switch to our PC. If we are on the road our order is not able to be put in because of that reason. Also the app does not show the same things we order from week to week. But when we go to pick up at the store we find the item we needed on the shelf. So it’s like we have to double shop to get what we need. The improvements that has been done to the app is not so good improvements.
First Order 5/5
By Slickly Boy
First time I’ve tried ordering on Sam’s.com. Easy! I liked the shipping options too!
The slowest most user-unfriendly store app I have ever used. 1/5
HATE this app. Faster to drive there and shop than to figure out how to navigate this app.
Faster and easier than Costco app, same price as store, better selection than Costco app 5/5
This is really a good app.
I just ordered a case of paper last week
This morning I realized we were low on shampoo and conditioner and ordered that, then forgot we needed baking cocoa for smoothies and now a 2-pack is on the way.
Oh, and the amazing, best on the market sam’s flushable wipes appeared Tuesday afternoon.
The thing we really need are awesome protein bars which sam’s hasn’t mastered (Kirkland are the best).
Scan and Go 5/5
I love shopping at Sam’s Club. It’s a lot easier for a larger family to buy in bulk but sometimes you do have to do your homework because sometimes Sam’s is more expensive than Walmart. The very best thing about Sam’s is Scan & Go. How easy is that exclamation? And I thought the self checkout was fun.
Free Shipping 5/5
Free Shipping would be nice on all member orders. 🙂
I took several tries before order could be placed. I needed to change credit card number and I could not submit order because there was no place visible to hit submit.
First time I used this site not sure I will use it again. I tried calling the store for help and stayed on hold for over 20 minutes with no answer.
I put my son for pick up hopefully he will not have a hard time.
Business owner 5/5
Sam club is a great for shopping for business and home needs.
SCANNING PROBLES 2/5
Every time I go to Sams the employees
recommend the app for quick check out. I have had problems scanning my items on numerous occasions. I recently tried and it still didn’t work properly. I get an error message “item not found” on all the items I try to scan. So this app hasn’t been helpful to do a quick check out. I also tried shipping bottles water 35 pack of purified water on this app and the price triples from$3.35 to over $12 a case but I get free shipping. Makes no sense. I love Sams and the in club prices. This app is very limited and needs the bugs worked out.
Will not save club preference "my club" 1/5
Will not save club preference "my club"... please fix
Would give higher rating 3/5
Sorry - this app used to show images in the instant savings but now over half do not have images. One has to go into savings to see what it is - ridiculous. (There are they times you can’t get to detail). I’ve sent message to customer service but all customer service does is refer me to Help section. Improve this and I will rate higher.
Chef owner 5/5
By shark shack
Great love to see a store in Morehead City nc
Easy peasy 5/5
Easy shopping. Wish I could review item in cart o/w great app
Love this app! 5/5
Easy to use and a great addition to the Sam’s experience!
Too clunky and challenging to navigate