Great shopping site 5/5
Easy to search , clear descriptions of items
Good, convenient app! 5/5
I really appreciate that Sephora app is easy to use and and navigate. I like that search options help to narrow down the list of items, and it makes it easier to find a product if I don’t know exact name or brand. It is also quite reliable, it’s very rare that that it freezes or glitches, and even less likely timeout or be unavailable for use for any amount of time. Just a good app overall, I’m my opinion; probably the easiest and most comprehensive of all the shopping apps I use.
I love this app...Sephora has so much to offer and just in one order I received five free samples!!!
Informative shopping 5/5
I love the information provided clearly and easily for each product do you understand what it is, how to use it and its ingredients, etc. You guys really did a great job with this app!
Another reason Sephora is the BEST! 5/5
This app is the best shopping app ever! In addition to making purchases I can view rewards, see what’s “happening now” at my local store and view amazing teaching tutorials! What’s not to love?! AMAZING!
The best! 5/5
Love this app! Super easy to use! The functionality is by far the best and the convenience factor makes it way easier for me to shop online! Thanks Sephora!!!
OK I guess 3/5
It’s a good app when it’s not glitching, problem is it glitches a lot. I have “stay signed in” checked off and it logs me out every single time. Sometimes when I try to log in, it simply won’t let me, saying the action cannot be completed at this time. Searching through products is pretty easy, along with the organization. Pretty slow when you change colors on products or add them to your cart. Definitely needs updates.
GREAT APP FOR SEPHORA LOVERS 5/5
I’m a Sephora Rouge and love the ease of the app. It’s easy to find products, read reviews, and get notification of Rouge exclusives. I always shop using Ebates and the Sephora app to get free samples and promo deals. I’m obsessed!
Why the new update doesn’t have the shade finder option for foundations and some lipsticks that was really helpful.
The iq match only shows you which brands have a foundation that match your skin tone but it doesn’t show you your exact match and that it’s really messed up please bring that back.
Easy to use app 4/5
App is very easy to use. I just haven’t shopped in months because they haven’t sent the samples requested with any orders since Christmas 2018. And the reward points give you nothing but samples. I’d rather shop at Nordstrom because they’re consistent with service being good
Doesn’t work 1/5
This app hasn’t works for me for months. I’ve tried deleting it and re-downloading it, and it still didn’t work. I also tried logging out and back in. Nothing works.
The best of beauty 5/5
By Lola AZ
The Sephora beauty app offers me the best of beauty without a trip to the mall. I love the in depth product descriptions and full disclosure. The selection online is every bit as thorough as in store. Why deal with the mall when I can get everything I need from the comfort of home?
One of the Best Apps I’ve Ever Used 5/5
One of the best apps I have ever used. It is the most clear and user friendly, disability friendly in several ways, comprehensive, creative, least annoying, zero bugs, efficient, and accurate in real time app I have ever used. Thank you Sephora!
Love the try it on live!!! 5/5
The live try it on app has been super fun and made me need the products l ordered, very necessary...
Some suggestions to make this app even better! 4/5
This review is only regarding the iOS app.
This app is one of the best brand-specific shopping apps I’ve used (4.5/5 stars). I actually use it to browse/shop and place orders unlike with other stores where I prefer to use their full website. I find the app is comparable to the website. Still, I think the following improvements would make it even better! (Also, nbd but I prefer the former app icon that was black with the Sephora symbol)
1. Like others have said, login error messages (usually about the domain server or something) appear way too often although I have noticed a slight improvement in remaining signed in.
2. It would be nice to be able to Chat with a Beauty Advisor/Customer Service rep in the app (only available on website)
3. Give account holders the option to save their favorite store location or a zip code and pre/autofill after tapping “Find in Store” (it’s annoying to have to tap in the box and then type it in each time).
4. Enable option to receive Notifications for “Back in Stock Reminders”
5. Fix tracking updates via app notifications and text messages (currently opted in to all but only receive emails and text that it’s been delivered, no text updates, no notification in app)
The following are about the Community Chat feature:
6. Tagging function is really glitchy.
7. Autocorrects randomly and incorrectly.
8. Would be great if we could scroll within the “type your question here” box to edit more easily and also see where we are typing after tagging something.
9. Enable notifications for when people reply to your question/message you.
10. Add option to make your response to someone’s question available to everyone (like a check box that says “make public” and then people can click on the “so and so shared answers”
11. Add direct link to chat to either the side menu or the home screen.
With the above changes I would give this app 5 stars for sure!
Addicts beware this is great 5/5
Easy, fast, addictive and awesome
Loving this app 5/5
Pros: the app is easy to use, holds tons of rewards and is easy to navigate.
Cons: since I downloaded the app, I’ve spent entirely too much money!
This app is girls best friend! If you love skincare and makeup 💄, honey you need this app. Forget Ulta, Sephora holds a great rewards program!!!!!!
So easy to navigate 5/5
Shopping beauty on the go was never easier! I travel quite often and the samples I receive always come in handy! Love this app!
The app has improved with the latest updates. It’s awesome. Makes my shopping experience soooo much easier!
Easy & simple 4/5
Love the app! Easy way to purchase make-up/skin care & receive a lot more free samples.
Best App!! 5/5
It’s so convenient and handy to be able to reorder my makeup with just my phone! It’s so easy to use and I love the layout of the app.
Sign in trouble 1/5
Haven’t been able to sign in at all! Very frustrating!
Cool boy 5/5
By squirrels are awsome
Super easy to use
Fantastic and helpful app 5/5
I love the app. It always keeps me updated without being intrusive. Now that I have figured out the promos section I am very pleased with everything about the app. Before checking out just pop into the promos section and you can tap on what you want and it will add to the bag automatically. I am computer illiterate so this took some learning lol. They need to update the Rewards For Redeeming points and it would be nice to be able to add more than one promo to the cart rather than placing several small orders. It is fast and easy to navigate. Overall 5 stars
How I Do Most of My Sephora Shopping 5/5
So yes, it’s a great app and easy to use.
Take my money! 5/5
Don’t download this if A: you can’t control your spending, and B: you love beauty products. YOU IN DANGER GIRL!
Okay but slloooooowwwww 2/5
App works good once everything loads. Regardless if I'm on wifi or not, this thing takes FOREVER to load & become usable. Something that's not fixed with any update.
Easy to Use 5/5
Anytime I’m running low on something it see a new product I’d like to try this is my go to app. The free delivery with my Insider subscription is well worth it.
Recent order is in a weird hidden place 4/5
Please move recent order and love list to an obvious place in the main menu. Why do I have to go to my account to see my recent order? Why do I have to go to list to see my love? Weird interaction design.
Problems Using “Page Back” 4/5
Love everything EXCEPT how many times I have to punch, nudge, and tap the “back arrow” (looks like: < ) to go to the previous screen. Also, I shop while overseas, and Sephora won’t let me view product pictures when I’m in the UK.
Why does this app not have also have horizontal... 1/5
...orientation when viewing on the iPad?
That should be a given to any great app.
Color IQ 1/5
The Color IQ is not working correctly! All of my foundation shades are completely off! I’m surprised no one else has complained about this issue!
First of all, I love Sephora! Unfortunately (or perhaps, given how much I love cosmetics and skin care, fortunately) I don’t live near a store. Although I love those rare occasions when I can step into a storefront, the app gives me access to everything they offer. With their great return policy and wonderful service, I can use the app and not feel like I’m taking a big risk. In addition, samples! Love Sephora, love the app!
The best app for beauty!
Can’t sign in 1/5
App used to be great and I’ve redownloaded it and deleted it hoping I’d be fixed but it won’t let me log in, days there’s a domain answer but I can log in online...
Easy to use 5/5
You can buy faster those almost sold out products :)
It stays updated thank god 5/5
This is one of the most simple to use apps I have. Clear, easy to read, and amazing sidebar.
Purchased items not in cart 1/5
I had some items saved in my cart I was considering. I remed two of them and added two different ones. When I got the purchase confirmation i was charged for items I had removed from my cart and the items I needed for my trip weren’t included. I called within 12 hours of purchase and Sephora was unwilling to do anything but put in a standard order cancellation request. The app has always been buggy, but incorrectly charging my credit card is a huge misstep.
Stop spamming! 1/5
By Mama says.......
I unsubscribed from receiving emails from Sephora a MONTH ago! It says up to 24 hours to stop receiving them and a month later I’m still getting emails twice a day! I have tried again 3x since my original opt out and I am STILL receiving these emails. I took screenshot confirmations saying I would be removed in 24 hours and so they are blatantly ignoring my requests and spamming me. This is ILLEGAL! This racist company is ignoring federal laws and I will be reporting them.
I love it 5/5
I like purchase online because i can get better offers
💗 Sephora app 5/5
This app is so user friendly that it makes your purchases seamless and easy.
No paypal as a payment option. 2/5
would’ve been better if there’s an option to pay thru paypal as i always use my paypal account to pay everytime i purchase on sephora. I have to log in thru the website or use my laptop to make a purchase.
What’s not to love?!?!?! 5/5
By JB moon
I love anyway to access Sephora!
Gets glitchy and slow 2/5
Can’t edit or delete old reviews in the app. Apparently we aren’t allowed to mention other brands in reviews either, even though I’ve seen other people do it. So many reviews are fake, false or misrepresented due to people who were given products for free in order for their review. This is undisclosed sponsorship level of deceit.
The app gets super slow sometimes and I have to close the app and restart it. Trying to select different shades causes the app to malfunction for some reason.
The PHOTOSHOP SWATCHES ARE A LIE.
IM SICK OF THE FALSE ADVERTISING.
STOP PHOTOSHOPPED SWATCHES
The app has a lot of bugs and the item listings aren’t consistent. Some items don’t show ingredients listed and have no swatches at all or only photoshopped ones.
No one should be expected to pay $30-$60 for a lip product or foundation that wasn’t even accurately represented online first.
This is abusive and disrespectful towards customers. We shouldn’t have to spend hours hunting down swatches on google or YouTube.
When the big 20% sale is over I’m uninstalling the App and no longer shopping online. Which means way way less shopping at Sephora.
By Island girl 00000000
I love Sephora but this app is so frustrating. I was so excited to use my VIB 15% off but that did not happen. I went into the store to pick up the item but they did not have it. None of the workers were willing to order the item for me so I decided to order on the app by myself but the app would not accept my card (which I checked and is working fine) so I had to go back into the store to buy a gift card so I could put in my online order but by the time this was all done the item I was going to purchase was sold out. I’m so disappointed.
Wonderful App 5/5
You can try the make up with your own selfie and also check out is super easy . I love the search engine too . Just a great tool . Thanks . This new version is great and better.
Great app 5/5
The app is easy to use and Sephora has wonderful products.
Amazing love the app
SEPHORA APP ROCKS 5/5
By Happy Nest
It's ALMOST like being in a SEPHORA Store,
You can see the entire range of products and you can find hard to find items available even if store inventory is low!
It is exciting and relaxing to shop and browse without a time restriction! You can contact a SEPHORA representative at any time for more product information.
When SEPHORA offers bonus shopping days or discounts it is the same as shopping in the store!
So many beautiful reasons to love this app!