Sephora Lovely 5/5
I Love Sephora! I can’t wait for my Beauty Box! Excited and Patiently Waiting!😁
Love it! 5/5
By Fun fun for whole family
Quick and easy
Very intuitive 5/5
I find shopping on this app much more intuitive than the website.
Fast and easy 5/5
The app makes it super easy to search and place orders as well as review products I haven't used in the past
Go to APP!! 4/5
I love this app. It’s great and full of information. If I forget how to use a product or need any assistance the app is the first place I go too. The only thing I don’t like is that their is no wish list or a place to put products I want to get later in a specific spot. Also, when you are in a near or in a Sephora store the app freezes because of all the promotions and stuff. You may have to get out the app, close it and then open it up again. Except that it’s a great app.
Keeps Kicking Me Out!! 1/5
Trying this app for the first time and it keeps kicking me out while I try to use the “virtual artist.”
Makes it waaay too easy! 5/5
Great app. If you’re a Sephora Junkie this makes ordering and searching for products a breeze.
Keeps crashing 2/5
Whenever I try the virtual artist it crashes.
Sephora lip gloss 5/5
Sephora’s lip gloss is a perfect match for me. It stays on and feels cooling. I love it. I have tried more expensive glosses but none compare to this
Unexpected crashes, WiFi problems when I have full bars, doesn’t sign me in when I do everything perfect, my user and password, I like the content but it needs way more improvements
Killer app! 5/5
I love how it is easy to shop. I add stuff to my cart & they don’t disappear..
Love this app! 5/5
I love Sephora, but my closest store is an hour away. I use the app all the time, and I have never had an issue with it. I always get the exact samples I order, and delivery is super fast.
By Dixie LeDoux
No iPad app.???? 3/5
I just got an iPad today and i was SUPER disappointed when I realized that the Sephora app is sooooo ugly and just downright awful. Pleaseeeee give me a Sephora for iPad app I am begging you
Went downhill 1/5
App used to work fine. Now buggy and takes forever to load.
Love it but.... 3/5
Products take forever to ship
Still so many bugs to be fixed 2/5
The mobile app hangs easily and does not show the likes on the pictures.
Sephora will always be my bestfriend 5/5
Even if it’s pricey, I know most products I’ve heard about are worth buying and the app has reviews whether if the products are good for any skin, acne prone, oily, dry, combination, very useful
Nothing better than Sephora!!! App is very user friendly, but makes me spend lots of $$$$!! :)
Absolutely love this app 5/5
By Cap'n Corrie
I spend way too much money but it’s worth it to be able to have all the products I love well most of them anyway all in one place. Plus you can get free shipping and you get goodies every time love it.
Menu needs work 2/5
Update: the last two times I’ve ordered, you haven’t sent the free samples i requested. If you aren’t going to send the samples we request, don’t give us the option to choose!! Was looking forward to shampoo and conditioner sample....not in my order... 🙄
I’m assuming this is a web app but even with that in mind I think your hamburger menu/nav needs reworked. I have to click menu > shop > (submenu/page) makeup > facial area > makeup type ...just to get to products. Too many steps. Make it easier for the consumer to find specific products they are looking for. Search results didn’t produced what I wanted. The only thing in the current menu I care about is shopping, my rewards/profile and past orders.
Love having all my info and updates so handy
User friendly App! 5/5
By Gabe's 4
Very happy with the Sephora App. Easy to navigate. Love! Thanks!!
By مو شرط تعرفني
ازق تطبيق على وجه الارض ولا يمكن يتطور وثاني شي شريت عن طريق الفيزا مجموعة اغراض من عندهم بقيمة ٣٥٠ ريال وما وصلوها لي ورجعوها واخذو ال٣٥٠ ريال بارده مبرده لكن الله لا يسامحكم
Frequent issues and bugs especially in the gallery 1/5
Tried to post a photo in the gallery to my looks and it kept giving me an error can’t load content error. Tried for three days and the app still won’t post.
i loveee sephora best store i ever purchased 5/5
i love my beauty products at sephora is always accurate
Serious glitches 3/5
App was working properly, never had any issues, until tried using the tutorials with try-on features. It doesn’t allow to log in and erased all my favorites permanently and all the items I had in my cart. Developers please take note and fix this issue ASAP please.
Mostly good 4/5
By professional beauty consultant
Definitely has glitches, like stuff won’t load, or won’t load completely, or just takes a long time to load. However when it works (and it does perfectly about 85% of the time,) it’s awesome! Intuitive, easy, perfect for browsing and figuring out the best deals for my favorite products.
My girlfriends makeup is too expensive 1/5
Not the apps fault it works great for emptying my wallet.
So slow, loses your order and boots you out 3/5
The app is good in theory, it has all of the components EXCEPT- speed. I’m always waiting. Watching that incomplete § go over and over. I’d also like a description of the free samples and give me all the options of promo codes so that I don’t have to google. Sephora- you know your promos. I should have to leave YOUR app to find them!
Needs to better equipped for gift cards 4/5
Not sure if I’m doing something wrong but I can’t seem to get multiple gift cards saved on here. If this was an added feature, or if it was easier to figure out, I’d give 5 stars.
ALWAYS SHUTS DOWN 1/5
When searching for something.. then you find it and want to read about it or possibly purchase it and poof.. it shuts down. Everytime!
Never send the samples 1/5
Every order since Christmas I never get the samples at all or are missing samples. I had a missing product one Time . Sticking to Ulta Beauty and other stores for purchases since Sephora keeps messing up. Canceled my playbox subscription too due to lack of good online ordering system. They tell you samples are available in store but I prefer closed & clean samples online vs open tampered with samples in store . And the rewards bazar is nothing but a sample bar. You don’t get wow factor rewards even with the couple thousand points I have
Much better than before. 4/5
Check out process is smooth. Like they show options of free sample, prompt, and reward at check out. So I don’t have to regret after I places the order without adding free samples.
Not reliable 2/5
The latest incarnation of the Sephora app is the worst yet. A good deal of the time I am unable to access products...including ones I wish to repurchase. Features such as virtual try-ons are practically unusable and I fear are tying up access to the rest of the site. Bells and whistles are fine, if they work, but if you can’t make a purchase they defeat the purpose. Try again, Sephora!!
Great over all 4/5
Love the app all around except it randomly closes on me sometimes and I’ll kill the app and try again and have even re-downloaded or checked for updated on the app but with each update, it’s still a problem. Even checked with the Apple store and my phone seemed fine.
Quick peeks so easy! 5/5
I love having this app so I can take a quick peek without being obvious, no need for my iPad or laptop so no one knows what I’m up to. I love that I can search makeup and can make purchases without (my husband) anyone knowing what I’m up to or that I’m not paying attention to them. It works effortlessly and unlike other beauty websites, it gives excellent descriptions of products! The only frustration is that sometimes when selecting my 3 free samples with purchase, I receive something different than what I was looking forward to trying. I’ve been told this is because they run out...it would be nice if they could keep that updated. But bottom line, I LOVE this app! (And ease of purchase gets me in trouble sometimes! Buyer beware! LOL!)
This app is incredibly frustrating to use. First off, while scrolling through reviews you end up accidentally marking reviews helpful or not helpful...how is that helpful?! Who knows what is legit and what is accidental? I mark reviews accidentally every single time! Secondly, there are glitches when it comes to browsing the products and categories. If you click on a product and then go back, it goes back to the beginning, even if you’re pages in, which is annoying and you have to scroll back down to where you were. The UI is just very difficult to navigate in this app. The website isn’t much better. It’s also impossible to view the item number of your Play box (the monthly sub)on the app, you have to go through a million screens on the desktop site to find it. The tracking updates are slow via the app as well. It’s just very muddled how all the bells and whistles work. They should hire my husband’s UI company to fix this mess lol.
Great app 5/5
I love being able to just go to app and purchase what I need.
Nice but... 3/5
What a pain if you don’t have an account. Apparently there’s no check out as guest.. don’t like being forced to make an account.
Search not working 2/5
The app won’t let me see more than a few rows of search results before refreshing itself and saying there were zero results found. I’m able to see all the product fine on my desktop so I know it has something to do with the app
EASY and quick 5/5
Hi I hate social interaction with humans but I love makeup. So I appreciate that I can order with this app and it’s delivered to my front steps.
Love it! 5/5
The app keeps your purchases, so you can reorder the colors and products you liked!
Great App 5/5
Easy to use
Most recent update seems to have broken the app 1/5
The most recent update is horrible, if it was possible to give this update negative stars, I would! (Before the update caused the app to no longer work correctly, I would have rated the app with 5 stars.)Can’t search for anything or even just click on shop and look for products. Everything comes back with either no content or page doesn’t exist! Fix your app!!!!
The only stand alone Sephora store in my area is right in the middle of the mall and not always the most helpful staff or well stocked store because of it, so I normally shop through the app.
Faster service options 4/5
I liked the in store pickup option.
This is a favorite app of mine. It has occasional glitches which is why it get 4 stars but it makes Sephora shopping so much easier
Effective and Polite 5/5
So first off, I absolutely love the app. It makes it easy to look at all of the products and figure out what you want. I like the app better than in store because it really explains everything you need to know about each product. Also, not every Sephora has the products you want. Another thing that I really appreciate was their customer service. I had a few questions and had to keep emailing them- they were very understanding and answered everything I needed. So 5/5 for app and for customer service.
Love love love it! 5/5
So easy to use and can place orders while on the go!! Easy to use and a must have!! Easy to track orders and keeps track of all your favs too!