Lost all my old pictures and videos from my old iPhone after having to back them up two separate occasions before using my new iPhone. And the tech support answers hours after u initially reach out. Awful app
I’m very happy to have this. Thanks, Sprint!
Can’t download photos 1/5
Fix the program and allow people to download precious memories to computer from web browser or windows 10/8 via app...
Won’t Upload 1/5
Doesn’t register any of my photos no matter what I do. Customer Chat say its my service and to call Sprint. And now I cannot click on customer service option at all.
Is app only for photos ???
I’m having problems with the app 3/5
Ok so the app opens but that’s it. It’s like it’s frozen and I can’t see my photos.
Doesn’t work. 1/5
Had to get a new phone and the app didn’t back up any of my photos
Terrible Terrible Terrible! Never Would Work, Chats Work Pointless And Chats With Sprint Reps Who Spoke Highly Of The App Didn’t Know How To Explain How To Work Work Out Kinks If Any , I Will Never Download An App Like This Again , And The People Who Make The App Never Responded Back By Email Or A Phone Call With The Ticket Number Like It Was Supposed To Be So Easy , To Do Either, Very Disappointing
Having Issues? Request a Refresh Code 5/5
I too was having issues with all my apps. I called customer service , and spoke with an Amazing young by the name of Leo.
He didn’t see any outages in my area, I’d been having issues since Wednesday, but I assumed I’d done something. Lol
But Leo gave me a refreshing code for my cell towers, I input it code then my phone become Alive Again! 😂
Thank you so much Leo!
I even told him to Thank his Mother for raising such a nice young man’. SERIOUSLY!
All you have to do is Reach Out!
It’s whatever 4/5
It’s what ever it seems to be getting better.
Great, if it would open. 2/5
By koko mckoko
I’ve had the app a couple months, it worked for a while and it has been uploading all my photos. However, in recent weeks it won’t even open. When I select the icon it acts like it will open, sits on the main logo screen for about 45 seconds and then closes on its own. At one point it did open all the way so I could scroll through my photos and after scrolling back to February, it locked up, sat there for a minute and then closed on its own. Now, It won’t open past the logo screen again and just closes on its own after about 45 seconds. It doesn’t need updated, nor does my phone and I have tried restarting the phone. I dont know what the problem is, but I’m annoyed.
Update: Two days after leaving this review, I chatted online with a sprint rep who suggested I delete the app and reinstall. I did that. It worked instantly. But here I am, another two days later and the app is back to its old tricks. Awesome.
App will not open 2/5
Just downloaded app earlier in the week, but it will not open. If it does, it’s only for a split second.
Getting worse 2/5
At first I liked this app a lot because it helped me get all my pictures off my phone to optimize more storage, but now the app never opens, it freezes, and kicks me out of the app so I can’t even access any of my pictures anymore..
App continues to crash... 1/5
I have tried to use this App for over 10 months now, and it continues to crash. I just tried to live chat with a customer service representative while in the App. It just crashed as well. What is the purpose of the App again?
Pics storage unlimited?? 1/5
Just downloaded app, backed up all my pictures and now when I try to open it just sits there and crashes. Restarted phone and still crashes.
Sprint gives something to be used when paying for sprint complete and get this result. Binch of crap
app crashes when opening 1/5
app just keeps crashing when opening and sprint support is no help
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Not working 1/5
I downloaded the app at the sprint store and was told it would work faster at home due to the WIFI. The app seemed to work at the sprint store. I could see all of my pictures and videos. But when i got home the app wouldn’t load. It would close out before it even got to my albums. I’ve restarted my phone numerous times. I even deleted and re-downloaded the app a few times as well and still same problem.
Just closes 1/5
Ever since the update, I can not get the app to open. It just literally closes each time.
APP WON’T LOAD!!!!!!!! 1/5
By TUGAWUGA H.
Downloaded thousands of photos onto this app and deleted most from my phone and now this ¥~~%#|?• APP WON’T OPEN!!!!!!!
The photos I have on there are vitally important!!! HOW DO I GET THIS APP TO WORK?!!!
Stays on storage logo 1/5
Took about a week to upload 1992 pictures through wifi, now i cant even acces anything because when i open the app it staus on the title screen. Needs alot of work.
This App keeps freezing up and I can’t get into my photos. I have to uninstall and reinstall. Super annoying!
Pointless not worth the money. 1/5
It’s been a month and none of my photos have backed up all still say waiting to back up. I’ve reached out I don’t know how many times to support and still no resolution.
I hate it 1/5
I can’t seem to be able to share any photos or upload them back to my phone so I can post them somewhere. It’s so annoying 🙄one star
App does not download photos from iCloud 1/5
By Jimmy Takacs
This app is a supplement to solutions like iCloud and google photos. The only way it will upload photos from iCloud is if they are saved to your phone. The app won’t queue the download from iCloud like google photos does for you. Otherwise, the app doesn’t seem to offer a benefit outside of already good and free solutions.
This app doesn’t show all photos or videos 1/5
I’ve uploaded this app when I upgraded from an iPhone 6 Plus to an iPhone 8. I am missing several years of pictures. It only transferred 2 years of data. More specifically, we are now in 2019, where is that data?
I am not pleased. I tried deleting the app and reinstalled but same result.
Excited for the storage without a cost. Considering I have been with Sprint for many, many, many, many years!
Yeah, I saved some photos, but then I get I have reached my limit. Well then it’s not complete, the last pics I could download were January 2018.
All I need 5/5
I love the Storage app. It is all I need to be sure that I have backed up all of my videos and photos. It is not just an alternative it is my primary storage.
Without permission and freezes 1/5
When trying to use the application it freezes up while, what seems like, backing up but one cannot tell as there is no status for this and you can no longer get the app to respond. Also this application tries to backup your photos even when you don’t want it too. With so many options out there for this type of photo storage I would suggest to look elsewhere.
Zero stars!!!! 1/5
I mistakenly installed this app! Once it installed it immediately started backing up photos with no control to turn it off. The app does not allow me to ever just delete phots from the cloud or a way to turn off backing them up. Once they are backed up no easy practical way of deleting from the cloud unless you delete all photos from your phone!! Not sure at this point how I can delete my account and photos. Worst app I have ever installed!!!!
So easy to use!
Missing Files Integration 4/5
Please take cue from other storage apps (DropBox, Amazon Drive, etc) and integrate with Apple’s native Files app
every time i try to open a photo to download it again it only shows half of the photo & then it makes me phone restart, this is not okay please fix this
Great Idea... Needs work 3/5
Once installed, the app never uploaded all my pics and videos. I had to upload the left out pics and vids to another source and re-save them to mimic a new photo being saved. There was no feature to select certain photos to force upload.
Not impressed 1/5
Another poor performance App designed by Sprint. It’s sad to say but I would recommend that people avoid until designer does some fine-tuning.
Works good. 5/5
I like it it’s a good feeling since Apple got rid of their deleted folder on the new iOS
Back up photos 5/5
I am so excited sprint has this app it is so awesome! I just upgraded my iPhone and thought I lost some photos and I found them here!!! 😊😊😊. I just remembered sprint offer this a while back and so glad I utilized it!!! The only compliant is maybe the sprint sales associates should also recommend looking here too. Life saver to some very memorable family moments !!!!
Good but..... 4/5
This app is very good and useful, especially if you have unlimited storage. But what would make this even better, 2 Factor Authentication! Please add 2FA!!!
Nothing downloads. Literally turned my phone off even deleted the app and redownloaded it. It’s free so it was worth a shot, but I’m extremely disappointed.
So if I switch from Sprint to AT & T can I still access this app to retrieve my photos? Also it’s taking a super long time to back up my photos 🤦🏽♀️
How do I log in 1/5
Hello I already have an account so how do I sign into it there is no option to it just makes you create a new account ??? I was given a new iPhone through my insurance because my screen went black on the other phone
Not sound on my videos 2/5
By leo calde
Please fix soon, there is no sound on videos
Does the job 3/5
Really good app, does the job and cheaper than iCloud.. would be 5 starts if one were able to lock the app content instead of it just opening up.
Slow app 1/5
This app is so slow. Would not recommend deleting photos off of iCloud due to it takes too long to bring up the photos stored to be able to show them. Even longer to scroll through them and freezes during process.
Doesn’t work 1/5
Doesn’t backup anything...uninstalled and reinstalled and thing...
I have an account? 1/5
Started using this storage service with great results.
Just upgraded to another phone & app was migrated to new device.
Once I try & access service it’s asking for me to create a new account?
There is no guidance to sign in if you already have an account?
HOW DO I SIGN IN?
The service recognizes my email & phone number but won’t create another account if course.
Where do existing accounts sign in?
I thought I’d delete the app & reinstall but got a warning that content would be lost?
Slow uploading and still pauses 1/5
By joseph phil
I’ve had this app for over 2weeks and my photos are still not uploaded. Its been stuck on the same picture for 2 days 312 of 807. Only time it starts back up is when I delete photos. That defeats the purpose of the app. I shouldn’t have to delete photos for it to resume. This all after its has been updated also. Smh.....