App crashes 1/5
Terrible app. Won’t even let me open it up before it crashes. Pops up with a notification saying app is unstable and then crashes.
Doesn’t work 1/5
Keep getting error message not available to use at this time.
Overcharged and app never opened 1/5
I was charged 5 times for this app and never refunded after several tries to contact within the app. The app NEVER worked or even opened properly. Incredibly disappointed and a waste of money!
By over protective daughter
Tried to install this Appt for three days now and it will not let me !!!keeps getting can’t setup now
Fix the glitches 5/5
If this App is still alive why not fix the glitches? The engineers know what the issue is but won’t fix it. Come on please fix this. It only locates when it feels like locating. It’s the best locator out there!!
Sorry to see you go 5/5
I actual feel much better knowing that I can find my children with this app. Being a caring parent without hovering over the children is difficult but I’m able to relax knowing I can find them at anytime.
I can’t even get into the app🙄 1/5
every time I try to sign up it won’t let me. it keeps saying sign up is not available at this time and I been trying for days🙄😑
Best app 5/5
My son lost his iPhone. Called sprint and because it was offline they couldn’t find it. Find my iPhone or find my friends couldn’t locate it. Luckily this app was able to!
Gone down hill the past few years 3/5
Hello, I hope your team truly read this and other reviews. We have had this at I believe for 13 years. It started out slightly glitchy then it was better for awhile with accuracy down to the address/what place looks like. It no longer does this. Now it just shows us a mass area no pin point whatsoever. This is scary and very disheartening. We thought our child had been killed and we tried to locate the phone and couldn’t. It gave a city wide range which did not help because it doesn’t pinpoint anymore like it use to. We were thankful that my grandma called a few hours later and said he was with her asleep. We have had to replace phones because of horrible accuracy. It also spins and freezes when you go manage family then it kicks you out. truly liked this app a lot but my enthusiasm had started leaving. What has happened to the app? Why can’t you add locations when you are pinpointing another phone. It use to do this so we can lock in our children’s whereabouts. 🤦🏾♀️🤦🏾♀️🤦🏾♀️🤦🏾♀️😔 Come on Sprint family locater. You guys have good and bad points but the bad points are the things that’s most important accuracy and no complications. I hope this gets better so I don’t have to cancel this and find something different. Thank you
Application crashes on manage family 2/5
By Irene Bogan
Keeps crashing when I go into manage family. Uninstalled and reinstalled app still crashes
Better than the new app 5/5
I like this app much better than the one you are forcing on us
Muy buena aplicación
I’d give it a zero if I could 1/5
I purchased this app last month and it wouldn’t allow me to manage fam members and add them to track them. The add button was grated out. I tried to get a credit and was denied. I tried the app once more today paying for another month and again the manage fam members is still grayed out. I should get 2 credits.
More accurate location 3/5
I have another app which is more accurate. It would be nice to have a more accurate location of the person.
Phone freezes, Slow, Inaccurate!!! 1/5
Used to love this app. Now, I can’t even find the App on my phone anymore and it keeps putting other members as primary acct holder. It always places my iPhone 8 miles or more from where I am at. I was sitting with my family and the app woRked to find android but couldn’t find the iphones. I am switching to Life 360 which is very accurate and fast.
Not working for iPhone 10 1/5
This app worked perfectly until I got a new iPhone 10! The activate this phone on the next page has a red x and will not allow me to move. I have deleted the app and reinstalled to find the same issue! HELP!
Finally downloaded app, but it doesn’t work 1/5
I used the website version for years with excellent results - including helping the police to find my daughter’s phone when it was stolen. I tried to use the website this morning, but received a security notice about the site, so I downloaded the app. It’s useless! I am unable to get past the activation screen & it completely freezes. This is a complete waste
Sprint locator review 3/5
The sprint locator does not pin point where the person is
And it would help if it does especially for children
Works, but bad for IPhones 5/5
I like it on my android but it does not work well at all on IPhones. Have to use a different source for the IPhone in the family.
First, if you want to find a family member, this app gives you a 20 mile radius. Second, when I want to check on my children, Locator sends them a text letting them know that they’ve been located. I can’t stand this app but I have no other choice because 2 family members have androids, 1 has an iPhone.
Not impressed 1/5
This App can offer much better customer service, customer friendliness, and user friendly.
Another poor performance App designed by Sprint. It’s sad to say but I would recommend that people avoid until designer does some fine-tuning.
I would like my 5.99 back first off! This does not help you track your family, I’ve tried for an hour trying to track one of my family members and it just kept searching. It started glitching and honestly, it was a waste of time and money
Just paid to reinstate it and now it won’t let me passed the activate screen
Bring back this app! 1/5
Bring this app back! Make it work please!
Android version is better 3/5
I don’t like the bugs the iPhone version has. I have to hit the refresh button multiple times for it to actually refresh the location and when I change to satellite it doesn’t stay and changes back to the regular map. Also does not seem to be as accurate as the android and zooms way too far in when the location is found
Does not open. Says you can’t sign up at this time.
I just renewed it pay $5.99 and now it doesn’t work
Has Sprint turned this off finally? 1/5
By Merciful Minerva
This is an excellent app. I'm giving it one-star because hopefully either Safely or Sprint may actually pay attention...the service is perfect for keeping an eye on teens. Please do not deprecate this service. The "replacement" is not good. I am paying for this service and I'd at least like an answer.
It use to be spot in now you can’t reach the cities in many areas and it never pinpoints the subject as it use to do ,.. wish you’d perfect it again ... so it’s more accurate !!!
Won’t work on iPhone Xs Max 1/5
Downloaded this app on my iPhone XS Max and when I try and click activate it says “unhandled exception” and when I click continue the app crashes and closes. I have restarted my phone, redownloaded the app, and even refreshed the app but still no luck. Please fix this
Love this app 5/5
I love SFL ! We’ve used this for years while my children were in school letting us know when they arrived home safe. I would recommend this service for everyone
cant even log in 1/5
Not sure whats going on but when i put in my number, it says “sorry cant sign up at this time” Please let me no what’s going on??? Thank You
Fh and ak 5/5
By f h and ak
Very helpful in locating family member. It gives us peace of mind by locating them
Will not work 1/5
App won’t let me get past the activation page. Either gets stuck or crashes my iPhone 6.
By Iko Iko
App freezes at the “Activation” point in the beginning. I’m sure I’ll be charged by Sprint for services not rendered.
Charged me twice 1/5
I got charged twice ! Don’t bother with this find my iPhone is better. & i tried to cancel my subscription & I have to go to a web that expired a year ago! Horrible! The steal money and don’t want to let you go easy I am still trying to cancel because not even sprint can help me cancel it’s a bunch of bull
So I’ve decided to re download this app and once again it charges you and doesn’t seem to work please fix the bugs!
Y’all need to fix this app cause every time I open the app it freezes up & will not allow me to setup account
Poor locator 1/5
This is a lame locator compared to others and costs me $5/month. I can’t even edit/delete my alerts or schedules any more.
Needs fixed 3/5
By la mariposaaaaaaaa
Trying to add family members but won’t let me. Whenever I click on the manage my family option it says that the app is unstable
Everytime I open the screen, it switches saying I need to activate my phone, but when it says to press the button on the current screen to do it, it won’t work. There’s no support number to call, the app continuously crashes on me, freezes up, and does not actually show my accurate location. Very useless and ineffecient.
This won’t work 1/5
I cannot get the app to work on my phone. I have my location turned on and it says it can’t locate me. Every time I sign in it crashes before I can try and fix the problem. I’ve tried deleting the app and downloading it again.
Not working 1/5
My friend told me about this app today. I downloaded and I can’t get into the apps I enter my number says sign up is not available at this time. I have tried all day with know success!
App hangs at Activate window 1/5
It hangs on iPhone X at Activate window. Also ‘later’ link doesn’t work. Pathetic app. Do not download it
Won't located even if the other phone is 2 feet away from me?!?! Now says my account is suspended and that I need to sign in to reactivate but still doesn't work
How do I sign up it’s not letting me 3/5
Can someone tell me how to sign up for this I want to aign up and it’s not letting me
Won’t let me log in! 1/5
By az nurse girl 222
We have had the family locator for a couple of years. Today it shut down and it won’t even let me log in. It has been loading for hours already.
The app keeps closing and saying unhandled exception app is unstable!!!
Fix this crap ASAP!!!