Easy, Fast Ride Reservations 5/5
Used this for the first time to arrange to-and-from rides to the airport. Entered my address and confirmed on displayed map and pre-payed. I also prepaid a gratuity to avoid having to hassle with cash when arriving at the airport. I was picked up on time and the driver texted me when he arrived at my home. He was very professional and personable. When I returned, the luggage was running late because the airport stacked several flights at the same carousel. The app allowed me to send a message to the driver. When I exited the terminal he pulled right up. Again, very professional. I highly recommend this app and airport ride service.
Super T57 5/5
By SuperT 57
Used many times always excellent customer service drivers have been very professional and courteous I highly recommend
The app works fine but ... 1/5
the company itself is run ineptly. Good luck actually getting the ride you book.
Travel app’s best friend 5/5
By Zede B
Easy to use. Efficient. Great companion to airline apps for travel.
Very professional 5/5
The service was fast and efficient
First time good 4/5
This was my first ride with super shuttle in Houston. They were on time, van was clean and in working order. App is easy to use.
My driver was also wonderful.
But I agree with a previous reviewer- a number to call for any issues would be nice to have even though for me personally it was smooth sailing.
Updates pick-up and arrival times to set your mind at ease. Having a picture of my driver and a name in advance was great!
Best Service 5/5
By Fifi Gold
When traveling from my home to the airport at all hours, the service of the Executive Car service of Super Shuttle is the best service and on time transportation.
Big Scrub 5/5
By big scrub
Love the app. Very easy to use.
By DW Boxer
Impressive! A very convenient way to make transitions in large cities.
Excellent web site 5/5
Smooth and slick web site for bookings. Be sure to read the fine print in your emails as to the pickup locations. That was the only weak link in their service: finding the SS rep at curbside, I had to ask for help , but otherwise, a great service and website/app.
Excellent Service!!!!! 5/5
By Tillman Family
I will be using them in the future for sure. They are Prompt, reliable, and our driver was courteous and friendly. Thank you all so much for providing such a great service for so many to count on. Look forward to doing business with you all in the future.
Awesome Driver 5/5
By Judy Judy Judy XOXO
The driver was on time, greeted me with sincere banter. I was traveling alone and his talking, sharing experiences, asking questions calmed my nerves.
He was a safe driver and I got to the airport early enough to take my time getting to my gate.
When he got to the airport he hit his “that was easy” button. So awesome!!!
I am so glad I used this app and service and will always in the future.
Love my super shuttle! 5/5
Easy to book online, or call if you have to. The people at the gate at Sky Harbor are so nice and helpful with seniors, the drivers are courteous and they are always on time.
Best way to get to the airport!
Easy to use and not bad pricing.
Easy to Use 5/5
By Music Lover in Sacramento
Great app & easy to use. Well done!
Great Experience 5/5
By Shane T. Spencer
I use this service when I travel and this was another example of great customer service. Ride was on time and the driver was professional.
Excellent service 5/5
JOSE was professional, helpful and courteous.
I did not have to wait long for my ride.
Confusing little click boxes at bottom of screen 1/5
Figured it out, but click boxes at bottom of screen ... not cool
So easy! Order as soon as deplane! 5/5
Awesome app! Booked ride from LAX ! Once I got my bags, I looked on app for shuttle stop location where the guy already had my reservation and couldn’t tell me when shuttle would arrive.
Never taking UBER again from airport! Thanks for making it so easy!
Convenient and great customer service 4/5
Pick up at the airport was great and taking me to my destination.
Very easy to use 5/5
This is the first time we booked thru the website and is very easy to book a ride. We have used this service before only one time when my daughter couldn’t pick us up because of bad weather and we needed a ride home. We will probably keep using the service in the future.
Easy and convenient. Peace of mind.
It will alert and keep you inform of status.
SuperShuttle Drivers 5/5
Great experience both to and from the Airport! Safe friendly drivers! Could not recommend them any better.
On time and professional 5/5
I needed a ride home from the airport and Super Shuttle was available. I like knowing that they are able to assist passengers to and from the airport at a reasonable price.
Happy with Driver 5/5
The Van on the other hand should not be on the road,the driver kept it as clean as he was able, the Van should not be on the road,infact I myself own a small Taxi service here in Rhode Island,and one of thing I’m proud to say is all my vechiles are inspected for passenger safety first and foremost and I can assure you that one van needs some maintenance (I have in house repair not bubble gum and tape service )I’d like a response to this issue,( you might want to check out the upper and lower ball joints )
Excellent service! 5/5
App was great! Easy and convenient. Shuttle arrived on time and our Driver Ramon was very kind and helpful.would most definitely use again. I highly recommend this shuttle service!!!
Returning vacationer 5/5
By returning vacationer
Excellent service. Sent me a text prior to arrival. Driver was very friendly.
Dc trip with Super Shuttle 5/5
By ckaire H
Great ride in.
Easy to use! 5/5
Used to be a pain to set up my rides to and from the airport, but since I’ve had this app on the iPad, I’ve probably saved at least 30-45 minutes of time AT the airport. Thanks for smoothing out the wrinkles!
Saves time at airport 5/5
Works great, not sure how to enter driver gratuity-easy to do on website.
Thanks for the update on how to enter driver tip 😊
Easy to use!! 5/5
Easy to use
Ease and value 5/5
We’ve used this shuttle numerous times. We’ve always had good service and very satisfied with it. Recommend to anyone who doesn’t want to leave their car at the airport for a week.
Easy to book, no hassle! 5/5
By The Fla
Booking through the app for a ride was nice and easy keep up the great work!
Fast service 4/5
I would recommend this method of pick up!
Good app 5/5
Intuitive and easy to use the app.
Awesome App 5/5
By Babu Dadi
I really like the simpleness and most user friendlyness of the App
Easy to use 5/5
Easy to use, quick & reliable
Pick up location 5/5
The pick up for SFO American Airlines is at Courtyard 3 which is the smoking are for that terminal. It was very unpleasant to be so close to smell of smoke.
Also the pickup time was later than I was informed. I asked the driver if he was caught up in traffic he said yes. The app to show where the car was didn’t show it to be on a freeway.
App Has a Glitch 1/5
By Frustrated App Queen
When using self-check in, I clicked OK when it said, “I have my luggage and am ready to be picked up”. Then you click a Check In button to let a driver know you need picked up, but it didn’t work. I got an error message that said, “JSON could not be serialized because of error. The data couldn’t be read because it isn’t in the correct format.” So after lugging several bags out to the pick up area, I thought I could just call, but the app includes no information or number or info on where to go. So we had to lug everything back into the airport, and find a Super Shuttle office to check in the old fashioned way. The people were nice and helpful at the desk. Now I have to wait another 45 min to be picked up. The app is worthless and wasted about two hours of my life.
Driver was very calm and courteous 5/5
By Ride to Airport
He was very nice
I was worried about getting to the airport on time. My driver explain to me what was going on. I was at the airport in good time
I was very satisfied. I will use SuperShuttle again.
Excellent and Dependable Service 5/5
This app delivers! Literally and figuaratively this is the best and easiest to use app. Everything was detailed and organized and we were notified the moment we landed. This is an excellent service and app.
Super Shuttle is SUPER!! 5/5
Oh my Gosh. This is the way to go. This is my first experience and scheduling my ride was a breeze although i had to be careful picking return flight information for pick-up. Make sure you double check dates and times. Its nice the app coordinates with your flight schedule. We beat the early morning Tampa traffic. I was able to stay in contact with the driver and help him find my apartment. The shuttle driver was excellent and careful. I tipped him again even though tip is included in the price for round-trip.
Thank you Super Shuttle!
Great service! 5/5
By mares eat oats
Will definitely use Super Shuttle again!
Awesomely friendly driver 5/5
By Sally Annie's
My driver was the best ever!!!
App good with private car, not so with shared. 4/5
By NewYork trip
The app kept me informed of when my driver arrived, let me check in as soon as I got off the plane. Made the ride easy. The app didn’t inform me the shared ride was 2hrs late. I had to call and eventually cancel and take a taxi instead. It would be nice if the app was as up to date on the shared ride also.