Tech Expert

Tech Expert

  • Category: Utilities
  • Release Date:
  • Current Version: 4.386.1
  • Adult Rating: 4+
  • Developer: Sprint
  • Compatibility: Android
4
4
298 Ratings
$ 0

Tech Expert App

Say goodbye to tech support, and hello to smart support. Tech expert is a faster way to premium support. Sprint Total Equipment Protection Plus (TEP Plus) customers can now access all the benefits of their Tech Expert service through the Tech Expert app, a companion app to the Sprint® Gallery app. • U.S.-based support: In seconds connect live to a Tech Expert based in the US • One-click access: Connect live or via chat • One call solves it all: Even the hardest problems are resolved in one call, 98% of the time • Smarter support: Get proactive notifications alerting you of your phone’s performance Who’s Eligible? The Tech Expert app is available to all Sprint Total Equipment Protection Plus customers with iOS 8.0 and above. Important Notes Tech Expert is powered by Asurion. The Tech Expert app can only be used on compatible iPhone devices.

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Tech Expert app screenshots

Tech Expert app reviews

  • Thanks for your help Bridgette 5/5

    By Ltd LAT
    Thank you for helping me while I’m out of the country! I was able to use my phone!
  • Mera the operator lol 5/5

    By Cdee100
    Mera was a very good operator who took the time out to help me out. She gave Good details and was patient with me and made sure that I understood what I was suppose to do and need to do to get my phone back where it’s suppose to be
  • Tecapp 5/5

    By Gueriollo
    Ver good app fast and quick to get the problems solve
  • Thank you so much! 5/5

    By ymende5
    I did not have internet service, with the app and the awesome agent my day is better now! Thank you!
  • Resolve problems on phone 5/5

    By Proctors17
    Trying to figure out how to use phone and super friendly
  • Courteous and efficient! 5/5

    By BARS8
    From the time we walked in ‘til the time we left, we were the priority. She (Amy), worked with us ‘til the problem was solved. Thank you very much!
  • Dillon was great! 5/5

    By Lisettejt527
    Very helpful and cool!
  • So fast! 5/5

    By Finn and Nick's Mom
    This is a great app
  • Experts 5/5

    By lee hunglo
    Frickin awesome!!!!!! Always there when I need help. App is a great way to communicate with sprint.
  • Nice 5/5

    By Readysoon
    Yep
  • Had an issue 5/5

    By PSR1980
    I had an issue for a while, went to Sprint Store. They had never seen it before. Tech Expert fixed it in just a few minutes.
  • Unprofessional 2/5

    By maddifran
    The app is very neat and very easy to use! But the lady I talked with seemed like I was wasting her time and it was a chore to talk to me about an urgent situation. I didn’t feel like I was receiving the best possible service at all.
  • Great! 5/5

    By Duffi93
    Thank you!
  • Tech Expert!! 5/5

    By Pito1004
    Stellar idea for Sprint to have this option. Saved so much time.
  • Cool helper 5/5

    By maria9146
    Guy took care of me and solved the issue pretty fast
  • Parrice Smith 5/5

    By Vocal Junkie
    This tech support being available 24 hours a day is a great thing. I appreciate the fast response.
  • Tech xpert 5/5

    By dragonfire0223
    Cody is fast and solved my problem quick and easy I recommend this app
  • Understanding 5/5

    By Jick21
    Answered my silly question. Without ever making me feel inadequate
  • Love 5/5

    By BeagleLuvr
    Love being able to shoot a quick message and live chat whenever I have an issue or question instead of having to wait on hold forever. Great app!
  • Tech Expert App 5/5

    By iPhone_Leslie
    Excellent!!! Efficient and professional service. Good job🙂
  • Great 5/5

    By aaaaaaaye!
    Very helpful!
  • Weird issue; fast result! 5/5

    By SoxOff
    Cody solved my problem in seconds. Could not find Instagram listed in AppStore on my 85 year old dad’s iPad. Thought I’d try Tech Expert for first time after no success using Instagram help. Voila! He gave me a direct link to download the app and grandpa is now in business. Nothing like instant gratification!
  • iPhone 8 tech support 5/5

    By PeytanJulia
    Matter resolved in minutes, Thankyou Pamela for your expertise!!
  • Tech expert 5/5

    By The Real JPMC
    Tech expert is what I always needed on android. So so glad I switched to iPhone
  • Great 5/5

    By KateASanchez
    Waaaaay better than waiting for a talkative nerd at the apple store or a salesman at the sprint store. I think AI is the way to go for tech support (sorry if it was an actual person, just hard to believe) and this app has got that covered.
  • Tech expert 5/5

    By Anja T Brown
    I’ve used this app several times and I’m a dunce wen it comes to cell service etc WiFi , 4g LTE . However this app gives you very wise help they are easy to understand and extremely helpful . I’m grateful to this app . Thanks all that were of service to me 👍🏻👍🏻
  • Very convenient 5/5

    By Stivers Baller
    All my questions are answered promptly respectfully And correctly to the best of their ability
  • Tech Help ! 5/5

    By TMaup.
    Asking the Tech is the best way to go 👍
  • Quick and efficient 5/5

    By 1dgaf
    Omar was quick and knew exactly how to resolve my issue via this app, mind you I called customer support and got the run around and tried telling me I couldn’t use iMessage anymore. Sprint customer service reps via phone are poorly trained and barely speak English smh
  • Mediocre 2/5

    By Baracc Ocripa
    They don’t have access to stuff that’s not helpful
  • Amazing 5/5

    By JericaRenee
    Nothing To Write. It’s Easy, Understandable & Resourceful.
  • Mayo53 5/5

    By Mallo56
    😉👌🏼
  • Experts 5/5

    By jaden palacios
    They mostly always help me solve my problems
  • Amazing 5/5

    By Whitney1322
    The experience I had on this app was amazing. I would recommend this app to all sprint users. The people I talk ed to were amazing, they replied fast, and they were very patient and friendly towards me.
  • KANG round Here 5/5

    By WeemsJrRicky
    Great service; rep was very friendly, aware of information and guided me to a resolution! Excellent staff!! Also responded within a matter of 120 secs!! 😎
  • Pearson fields 5/5

    By ratettzs
    This young man gave me exemplary service. Toke care of me and my problem very easily. He was very caring in exposing everything to me and was patient way be-on the norm. I recommend a good write up for this young man. Excellent costumer service indeed.
  • A lot better than calling customer service 4/5

    By Talena20
    I prefer using Tech Expert more than I do calling customer service.
  • Great service 5/5

    By Alvarezm1
    Everything gets answered quickly and the person went above and beyond
  • Tech Expert 5/5

    By EmoniB
    This tech expert thing is really cool because not a lot of people have the time or patience to sit and talk on the phone. Good job sprint!
  • Loved it... 5/5

    By Perola-95
    I totally loved this experience... quick friendly and effective! Will continue to use
  • Set Up 5/5

    By scottt_free
    Quite knowledgeable and friendly. Diagnosed my problem quickly and accurately. GREAT APP! GREAT CUSTOMER SERVICE!
  • I love this Tech App 5/5

    By AllieYC
    They have bailed me out twice now!!! Super fast, friendly and knowledgeable!! Bravo Sprint!!!
  • Great App for my iPhone! 5/5

    By Katz215
    After placing a call for technical service and ending up with someone from Bangladesh, who I couldn’t understand! I was sent this App. This solved my problem quickly. I downloaded it, and Kathy responded quickly. She had me do two things and so far, I am happy with the results. Time will tell and I hope to not have any voice fading or dropped calls again!
  • Great to have! 5/5

    By Cloverdaisy
    So far everyone has been really helpful!
  • Awesome 5/5

    By Best tech experts EVER!!!!
    Really helpful
  • Silver Apple RED 5/5

    By silver Apple RED
    You help has been a gift Thank a you So Very Much!!!!
  • Wonderful help site. 5/5

    By axman1a
    Your site has helped me on multiple occasions and have saved me time and trouble by. Or needing to do multiple searches for the answer I need.
  • My experience with Sprint 5/5

    By Michelle1954
    I find Sprint to be THE BEST cell phone company that I have ever worked for and ever been with. In fact, I have never been with any other mobile phone company because there was no need to change. Their was never any of that buying extra data because your data was included in your plan. So, there was never slowing down on your data speeds. They’ve always had plans for friends and family, and Sprint pays you the consumer for that. I have been with Sprint now since 2001 and have no desire to switch. I have worked for other mobile phone companies, where the training wasn’t as intense or informative.... where the main objective was to sell as much and as many accessories as possible without regard for a person’s income. In my opinion Sprint is a company, that has the most knowledgeable, best trained, most compassionate Customer Care Representatives and if I may add this company is sensitive to your needs. They have ongoing training since technology changes so quickly. So you can be assured of up- to - date information. Tech support at your fingertips. Business solutions to help your business with less effort. What more could you ask for ???!!! Excuse my ending that sentence with a preposition but why pay more for the same excellent service that you can get with Sprint ? I know I refuse to.
  • Great app! 5/5

    By Bella Montanez
    Would definitely recommend using this app! Great Customer Service! Jerry knew exactly what to do. Answered my question right away was very professional, polite, and very helpful.
  • Tech expert app 5/5

    By richardcp
    Easy to use. Convenient. Helpful. Fast.

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