Awesome park, crappy app!!! 1/5
By ForLife Brands, Corp.
Not a user friendly app
Setting up my wallet 5/5
I’m not very computer savvy and still had no problem
Great app! 5/5
Use the app always when we go to the parks!!
Not guest friendly 3/5
Terrible signage or lack of signage is an issue for sure. Employees best at selling things but don’t go the extra mile (people point you in directions, no maps offered, and one employee said “I am a wizard, I can’t really help you navigate the app.” Wow! Disney ruined us.
Not so user friendly 2/5
By Deezee 1
Can't find app features as advertised
Great photo opp 4/5
By Tday bust
Only thing better would be addition of accessing Universal Photo Connect photos
Hi there 1/5
By Hi there my guys
Hi there, thank you for the time you spent to write this comment. We will be forwarding this issue to our IT team
Last year we tried to go on King King, but they shut it down after we waited 90 mins. We never got to go on. This year we tried it again, we got to the same spot as last year and they called a delay...after 45 mins!? Then we waited an additional 30 mins more after that delay announcement. We did finally get to go in, but it wasn’t that great. All this hype for not much... very disappointing.
We waited about 30 mins for Jurassic Ride today, but it shut down due to storm... that never came.
I love universal. My dads friend works at universal his name is Jeff Martin. P.S. you could see him anywhere in the parks.
4 star rate 4/5
This is the best place ever! The prices are expensive! Comcast company should get a discount on a lot of the stuff there, like books they don’t get a discount on and that is weird. They should get a discount on most everything. But on the other hand it is a good place to go when bored! Thanks
I tried to create an account and the screen kept jumping around. Fix that ui
Cannot create an account on the morning of my trip 1/5
I want to use this app, but the Account Create section times out. It’s useless if I can’t put my tickets into it.
Not cool. Not cool at all 4/5
This is a very nice app. However I did run into a major problem. I decided to buy two park to park tickets through this app. I paid for both together. My transaction went smoothly. No issues. I entered in everything currently. It even asked me to enter in my guest name for her ticket. I did so and received my confirmation number via email. However, one major problem happened. I paid for two tickets but only one ticket showed up 😱. I had to call Universal studios for help. After being on hold for 10 minutes. My issue was resolved. The customer service lady was not sure why this issue happened. But it was fixed. Not cool app. Not cool at all. This issue needs to be resolved. Other than that it’s still a great app that I do recommend.
Thank you for updating the app. 4/5
By Feral bkworm
Thank you very much for fixing this. I was able to get to it through the update review link and load to my iPad mini 4.
(Original review: This app is supposed to be available for the iPad mini 4 but it won’t show up in the App Store. Very disappointed. I like to plan on a screen larger than my phone.)
Best Place Ever 5/5
By Mitch from Tampa
Can’t way to see what the future holds for Universal Studios.
I would like them to build a theme park/rides based on the Black Panther . They should name it Land of Wankanda.
It leave a lot to be desired 2/5
Nothing about app is easy, I played with it for a month before I arrived. Only thing that works is where I am at park. But as overall I was trying to give it 2 stars but it register 3.
Universal studios App 5/5
Easy and quick
Great app 3/5
By The Bachirs
Very easy to use and it was very helpful during our first visit to Islands of Adventure. One suggestion though is to add a gps feature so at anything you know where you are in Terence to the shows or attractions you want to go to. That would be very helpful.
Not friendly 3/5
Buen trying to link my tickets and is a great deal
App review 1/5
It’s very easy to choose the wrong park for express add ons.
Must have app for your visit! 4/5
By Hemant Patidar
I loved this app during our 3 day visit to Universal Studios! Period.
The only feature I missed for people who create an account is either have the ability to check off the things they have done or hide them from the map. That would help people more during their visit.
You iPhone app doesn’t explain what is wrong when I can’t complete my purchase... I retried several times. Finally got it correct & button turned green. I didn’t even know it had to turn green to work!
Sometimes the wait times don’t always pop up right away but other than that solid app comes in handy
Needs Improvement 1/5
Finally, the app gives me times for ongoing performances such as the Triwizard Spirit Rally. Times for this are usually missing. They fixed one problem only to create another. The Frog Choir is now completely missing from the interactive map. I use the app to look up ride wait and show times. Unfortunately, the app often has incorrect or missing information.
Great but I wish it had One thing 5/5
It really needs a GPS to show give you directions like Apple Maps or Google Maps.
Great time! 5/5
Very Friendly and Happy Staff!!
Returning to OUR FAVORITE PLACE ON EARTH! 5/5
By killer chipp
We are so excited about returning in April 2018.
You need games at Universal. It would be fun.
Horrible service 1/5
I understand there is a need to up charge costs for food and drinks. It’s too bad that none of the restaurants cater to allergies or dietary restrictions. We travel here with kids and now the kids can’t eat anything which is a horrible feeling as a mother who has already spent a fortune to get here in the first place.
Not Enough Parade Info 2/5
Needs to have the Mardi Gras parade route and times in the app.
Harry Potter 5/5
By Siri Potter
The line at universal said 1 hour but on my phone said five minutes I want on the ride line and it was five minutes
App is good 5/5
More rides should have virtual lines!!
The park is great. The app is not. 1/5
Poor map function, which reliably did NOT work for me (95% of the time). Used g maps to find my way back to park entrance at one point. I am computer and technologically capable. Also, I do not usually give up and say “this is a poor design” like a lot of people (mostly men) that I know. It is not me, it is the app.
The app does give wait times. It was hard to go back and forth between different rides and parks, though. Wished I had a paper map.
Informative app 5/5
Always has good information and wait times are pretty accurate.
Don’t come if you are larger than XL 2/5
Too many rides will not accommodate any one of larger size.
Excellent app to keep the family, kids, shows and rides organized!
I love this app and it’s useful to 5/5
Universal is fun but u have a map and it’s not paper it tells you notifications
Awesome theme park app 5/5
I think this app is better than the my Disney experience app.
Love the updates and features.
I wonder if the app updates for HHN with maze locations, and wait times? If not that would very helpful
This place will never ever compare to Disney this place is absolutely chaotic
Great tool for navigation, wait times and more 5/5
It’s smooth to use, full of useful info.
Up to the minute wait times and and impressive navigation tool.
Ok so occasionally it can fail or go clunky but for the most part it’s brilliant.
When/if it goes bad just relax and take it easy, your essentially in a 90”s simulator for a bit.
Roller coaster 1/5
You all took out a good fun coaster
Great app 5/5
So far so good
ubicación en tiempo real 5/5
Excelente para ver tu ubicación en tiempo real
We love Universal!!! 5/5
This is our 2nd trip to Universal Florida. We went to Universal Studios in Los Angeles a few times. Last year my husband wasn’t feeling well so he couldn’t attend so my sister and her husband took our places. My husband promised our son that we would go this year. He passed away a few months ago. I didn’t think I could do it but with prayer and great friends, we are on our way! It’s pricey, but hopefully we can get some great food deals!
By Emmas mommy
I❤️this so much
Link a ticket doesn’t work for nothing 1/5
Try to add a number it says the number is wrong, try to scan the code and doesn’t work as well.
The BEST EXPERIENCE!! Above all other “theme parks “ 5/5
My family and I recently went to a different theme park(s) and couldn’t help comparing it to Universal Studios/Islands of Adventure. This particular theme park was unorganized, boring, and chaotic. Don’t get me started on the employees !!
That experience made us APPRECIATE Universal Studios all the more!! Universal Studios gives you a whole different level of experiencing the rides. The rides are interactive, employees in character and enthusiastic!! Universal Studios pay attention to the smallest of details giving us an experience that is truly unique. The parking is convenient, the parks are clean and themed, easy access to freestyle drinks and meals, and massive variety of food. My family is loyal to Universal Studios more than ever. Pass holders for life!!
Don’t waste your time at other parks GO TO UNIVERSAL STUDIOS/ISLANDS of ADVENTURE and experience a whole other world-in the movies!!!!
Practically useless 1/5
Really this app should be able to hold your virtual wallet info so when you want to scan your universal express pass this is all you’d need. Or if you want to order something or get virtual tickets this should do it. The wait times don’t always reflect correctly either.
Wait times not working 3/5
As an annual pass holder, I like using the app to track wait times for popular rides when I visit the park. However, lately the app fails to display wait times on a consistent basis.