Still new 3/5
Overall I think the app is nice to look at and pretty easy to navigate. I have, however, had some issues.
I had trouble registering my account because it wasn’t even registering my email for about a day. After calling customer service, they got me set up.
I decided to prepay for my service, and because of that, it seems I cannot see how much individual parts cost or anything. It just says paid. I was hoping to see some sort of invoice or document that explained what I paid for.
I would like to see the description of what the service will be so I can ensure it was input correctly, and just to see what I’m having done. I can’t currently see any description.
I would love an option to leave comments to my technicians if I forgot to mention something. I can’t do that without contacting customer service. That seems like an easy fix.
No Signs or Receipt of Work 1/5
No signs were placed on the front or back yard.
No receipt was provided at the front door of the work that was done.
No mention of what he did about the yellow sections of the grass that were caused by insects eating the grass.
Lawn Care 5/5
We purchased our home last October. We started Tru Green in March. What a difference it has made in filling in places where it was needed. Also, the mosquito treatment has work d and we sit out at night without the bites we’d had. Thanks.
By 9328 Elkhorne Run
Outstanding customer service
Y’all do good work 5/5
By Steel Blue Eyes
I appreciate how you keep my lawn trees n shrubs looking green n healthy. Thank you. I also appreciate the friendly service reps when they come out.
Listen to me 1/5
I’ve told TruGreen my lawn isn’t in any condition to maintain! Let me get it there and I’ll call. Subsequently, I always get talked into hanging on for a lower and lower rate. I wish I could just cancel and be done until I actually want the service.
True green 5/5
Love our mosquito defense ... we get to enjoy being out side at all times of the day thanks True Green !!!!
Called to cancel and they didn’t record my request 1/5
I tried cancelling my service 2 times and they just didn’t record my request. Next thing I know they came to treat my lawn and sent a new bill (I also couldn’t find the granules and my lawn is still full of weeds after a year of treatment so I wonder if they really applied anything). I had to call a 3rd time and said they had no record of me calling to cancel. I also think their sales tactics are too intense, they keep calling about mosquito treatment and I have to keep saying no.
Broad Leaf Grasses 1/5
Broad Leaf Grasses cover my yard. Not properly treated last Autumn or early Spring of this year.
Good app but 1 tweak is needed. 4/5
My only gripe, unless it is present and I am over looking it, is not having the option to select which invoice you can pay. What I experienced was a pay all or nothing choice for the 2 unpaid invoices that I had on my account. On the website, the option to choose which invoice to pay is present. I see no reason why this
cannot be done to this app.
Great App 5/5
TruGreen app is great. Love the notifications when my tech is on the way and how you can track how far they are.
Also love how you can add and pay for services right from the app and see your current invoices.
Great account tracking for standard service 3/5
The app, texting, and chat service are all great for standard programs. I like knowing exactly when service is happening. The people are friendly.
We signed up on the phone for a chlorosis injection for our maple tree.
The service was never scheduled. An online chat with customer service indicated that we were scheduled for an insect-prevention injection. A manager had to handle the situation to get it scheduled. Timing is important, as it can’t be done in hot weather.
Actual service visit was great.
Had to submit 2 requests to get them to come back and get the apparatus off of the tree.
Chlorosis treatment is keeping our beautiful maple alive. Thanks, TruGreen.
Easy to use and informative
C Ray 3/5
By Red also
Just getting used to it. I’m sure I’ll enjoy it more when navigation is second nature.
Cameron Philip 5/5
He was great!
Eta not accurate 1/5
This app didn’t work for giving me an eta for my service visit.
I wanted to be home to discuss some brown spots in my lawn with the technician.
So according to the app he would arrive about 10:30. It showed where he was on the map. So far so good.
So I planned to leave work and meet him at my house then get right back to work.
When I get home I check the app and NO MAP!
It changed to a range of time he would arrive. Between 11:00 and 4:00.
So now I am stuck at home waiting (missing work).
Thanks a lot Tru Green
Oh yea I called the 800 number and all they could tell me is the same as what the app said between 11 and 4
Team Green 5/5
By African Moe
Since receiving service from true green I have seen a noticeable difference in my lawn.
Matt Gent 5/5
He did a great job on our lawn
Great company! 5/5
If I see a weed I call them and they come out immediately! They do a great job and I am very pleased. Getting ready to try the mosquito treatment as we have a pool so will write another review once that’s done.
Brandon is a great technician who takes his job seriously, which I enjoy him coming and servicing my lawn and seems he took over servicing my lawns, I can see an improvement.
I can’t see when my up coming service dates are.
Lovely Experience 5/5
The man who does the work on our lawn is a really nice, experienced lawn care pro. He enjoys it and takes his time. The results show his care and attention to detail. Thank you, Lupe, and thank you TruGreen.
Error My Account is temporarily unavailable 1/5
Keep getting Error My Account is temporarily unavailable. Yet I can still get service and notifications for my lawn. Support was useless.
Better this time around 4/5
Last year I never saw the Tru Green team service my yard, and I work from home. My lawn actually got worse. This year is a remarkable difference. My lawn looks the best that it’s ever looked. I don’t need to see them but I do need to see a difference in my lawn.
Good app. Needs an addition. 3/5
By johnny trip
Would like to be able to read my lawn analysis in the app. Can’t find it in the app. Only on the print out I got at the door. Also it would be nice to see all account history. The account info is lacking in comparison to what’s online. We had a re treat a couple weeks ago and it doesn’t show that in the app either.
Interaction with Herman Jemison 5/5
By Newton's head
Interacted with your specialist Herman today. Very knowledgeable and courteous. Took time to answer questions and gave his professional assessment.
Great app 5/5
I’m really enjoying the app. It would be nice to add to the app -a place to send a note to the person doing the service though. For example today I wished I could’ve told the guy to also do the mosquitoes treatment in my back yard as agreed when I first did the contract
I pre-paid for the service to have my yard sprayed for mosquitoes and my service date keeps getting pushed up. They were supposed to be out on Tuesday and now it’s Friday and have yet to be sprayed. :/
Outstanding employee 5/5
Thomas B he’s doing an outstanding job. After another rough start finally got the right technician on the job he’s as good as MIQUEL was last year keep up the good work
Good app 3/5
Not able to open invoice details using covenant eyes app. Click on it and it says invalid URL. Good app so far otherwise.
Service on June 3, 2019 5/5
Cornelius Dixon performed today’s service. He took the time to explain what he had done, and what I could do to improve my Lawn.
I felt he did an excellent job and would like him to always service my lawn.
First Timer 5/5
First Time TruGreen user started yesterday. Time will tell. Good communication with app.
Damon prettyman 5/5
Gabriel E did an excellent job. He knew his stuff. If you have more techs like him you will prosper.....Damon
Spotted to deep green 5/5
By Country Lane Green Lawn
My lawn was in need of help! I had bare spots, Weed infestation and Crab grass. Now it is the darkest green lawn in the block. Thanks!
Looks good 5/5
I see the improvement this is been a hard spring and summer. Grass is coming back in the front and it looks good . Evergreens are coming back to thank you, Judy
Was put off 3/5
The guarantee state when you see weeds between services they’ll send someone out. I called 3 weeks before the next service to state there were weeds plus the yard didn’t look well. I was told the next service “should” take care of it. Frustrated I called again a little over a week later. I was told the other call didn’t get a service order so she’d send someone out. They still aren’t here so guessing they are again waiting until next service date (May 31). We are not happy at this time! We have questions and concerns so at least come out and check the yard and go over our concerns with us.
No ApplePay 2/5
I should be able to pay using ApplePay or PayPal
Much better than the other service I previously used.
Bobby is an knowledgeable professional, makes it easy to understand what is needed for my lawn
Easy to be green 5/5
Way easy way to make sure my yard is healthy and to manage service calls and scheduling !!
Fantastic service! 5/5
They turned my awful lawn into perfection within 2 months. Neighbors are complementing all the time!
App Needs Bug Extermination 1/5
I've tried 3 times unsuccessfully to pay my bill thru the app since last service & none of the payments have gone through. Y'all need to exterminate a few (?) bugs on your own lawn. App not working as it should prompting me to wonder about your service 🤔 It's certainly a quick way to lose customers. Heads up.
Front yard 4/5
The front yard still has a lot of weeds and. Dandelions growing and a lot of bare spots.
Nice app! 5/5
I couldn’t register my account with the app and kept getting an error message when I tried. I had to go online first to do that.
Once I did though, I came back to the app to log in and it worked.
Very helpful app. I can see how many treatments have been completed and how many are left. Quickly downloads the paperwork that was left on my door in case I lose it. I now know to within an hour or two of when the TruGreen specialist will be at my house. Much better notifications than the normal one they send to my phone.
I can see my bill and schedule additional treatments if I want.
Just a real solid app. I like it.
Doesn’t work 1/5
Good for anything involved with paying them money. That’s the only thing that works. I downloaded it because it says you can schedule services but you can’t. They basically tell you when they will come and you’ll just have to deal with it.
Home owner 5/5
Prompt. Professional. Thorough. Courteous
Everything you need to know 5/5
By Marysville OH
Love the app! Able to view service history, appointments, invoices, etc ... all in one place! No longer have to be frustrated with trying to make time to call or wait on hold or wait for the phone operator to access records!
Darwin awards to All the low raters 4/5
App start up was simple and easy. Was already using the website so the app easily used my username and passwords. Logged in almost instantly, reviewed everything effortlessly. All you low star raters would succumb to natural selection of a technology nature and become extinct.
True green has improved my yard but I still have weeds and dandelion.