Great idea. Horrible execution 1/5
I had expensive packages coming to the house so I saw the app and thought what a great idea. I can be notified when the package arrives. The problem is that the app freezes constantly. It appears to be updating your shipping information but it is really just dead. Shut down the app. Log back I. And it works again for a few minutes. Check the app later and nothing.
At the end I did not find out the package had arrived due to the app but through email. So why do I need a bad app?
Doesn’t Work 2/5
The only thing user friendly about this app is that it downloads quickly. Believe me, it’s all downhill from there... Come on guys... catch up here UPS!
The concept is great but... 3/5
Truthfully this app is average. Sometimes a bit clunky to use but that’s to be expected. What really frustrated me today was the follow my delivery map feature. It’s not anywhere close to real time. I was following a next day delivery and the driver/delivery was already here/delivered and gone before the map even indicated he/she was in my area. I’m happy the package arrived as advertised but...
Bad app. Bad company 1/5
Why bad app? Updates from within in the Amazon app is faster and more accurate! Bad company? Consistently says “the delivery of your package has been rescheduled based on your shipment instructions for the carrier.” Why would I consistently change shipment instructions???? Fake. Deceptive company.
App is great...huge BUTT!! 1/5
The new "terms" you must except are far beyond reasonable. As an attorney, I understand that we must appreciate their licensees IP, UPS IP(limited to trademark as far as I can see), and all third party IP.
?by deleting this app in no way elevates you(UPS) from benefiting from my personal tracked data?
The terms continue on and on.... this is so one sided.
Absolutely love this app. Let’s me know exactly when my packages are going to be at my door. Love this company as well. So much better then all of their competitors!
I use this app to set up my access point but the driver decided not to deliver it and lied by saying The receiver states the product was not ordered and has refused the delivery. / The package will be returned to the sender.
Do not use this app or use UPS they are liars and now I have to contact the sender and figure out this mess they caused.
Never ending loop in setting up an account 1/5
Horrible app design for a company like UPS. As with another review, and with the number of packages I send and receive, I try to use the competitor.
Never had a problem 5/5
I’m not really sure why I’ve never had a problem with this app or UPS in general. (Seems that a lot of folks do). I’ve had delivery problems, but only related to an idiot driver. When I consider how much I use UPS for all of my Amazon deliveries, I’m actually very surprised that I have as few problems as I do. It’s a great company! This app is very convenient to track my packages, as well as send packages. I have no problems with it whatsoever. That is why I gave it five stars!
Cannot print label from app anymore since update 1/5
You can no longer print a label from the app since the last update. The printer icon doesn't show up in the top right corner anymore. That means you have to print the label from your email which wastes a whole sheet of labels that you used to be able to print two separate labels from. Well the labels are free from UPS so at least they're only hurting themselves.
Profile impossible to update 1/5
I want to receive updates via text because of course I do. But, the app defaults to email. I went into the notifications and unclicked the email box and clicked the text box, hit the continue button, added the phone number, hit saved. I then received an SMS from ups verifying my phone number. Done. Open the app later and go into the notifications to verify. My notifications say email alerts. I go through the process again. When I get to the phone number part it says select phone number except there is no phone number listed. Hmmmm. I try to add my number again except this time it says that number is already in use. It won’t let me add it and it won’t let me save my preferences. WTH? Useless
The purpose of this app is? 1/5
Once upon a time, this app accurately tracked my packages and notified me of deliveries. This is no longer the case. I had to enter the tracking number provided by the shipper to see the status of my delivery.
The information never showed up in the app itself. The function I rely on the most is the authorization to leave packages without my being there. The most recent driver left my package with another business owner and I had to track them down to get my package.
Get this app in proper working order. After all, it was designed to make it easier to track packages, right?
Bad Update 3/5
It Doesn’t let you copy and send tracking information and it doesn’t send notifications so far 😢
The shittiest delivery service. 1/5
They’ve repeatedly lost multiple packages that were meant to be delivered to my home.
The app shows an arrival scan into the hub near where I live, and the customer service rep. had the nerve to tell me it never arrived there? and then proceeded in her attempt to make me feel stupid.
Told me they lost the package within a week. I ordered it on March 6th, was supposed to be delivered the 9th. Rescheduled it for an early delivery on the 8th, it never came. Changed it to the 9th, it never came. Now here we are on the 10th and they’re telling me they don’t know where my things are and they are going to launch an investigation.
Literally, the shittiest delivery service. They were bad before, but now since I’ve moved it’s astonishingly a million times worse in the new area I reside in.
Ups service 1/5
By Luke edenfield
The app it self is okay but ups service is horrible after being told my package would be delivered on the 8th then 9th wasn’t delivered so I then got an email saying it was delayed bc of a late truck well the package is now an hour away and is supposed to deliver Monday but at this rate I highly doubt it ups needs to get it together I
Won’t be using them in the future!
Mrs. Linda Braxdale 5/5
After going through several months of calls received and also the ones unanswered. If you know anything about U
Change of address 1/5
If you load this app. You’re stuck with the address. Don’t ever move! The app won’t allow you to delete your old address. I have an iPhone 8 and everything is visible to delete info but it just won’t work or process your efforts.
Not a useful app 1/5
By Mom of Ali
I find this app hard to navigate if you are doing more than simply clicking track my package which you can do on google with the same results. Trying to change my delivery takes me to multiple screens none of which let me actually change my shipping.
It is not very a helpful app.
Concerned about data sharing with China 2/5
I was recently confronted with a new user agreement which covers data sharing lists a long string of countries—presumably everywhere UPS delivers—and that list includes China, which has a communist government that now routinely requires even American companies to help it spy on users (Apple only does this for accounts in China). It was not clear to me after reading this new agreement how much of my information is being shared with the Chinese government, but I surely don’t think all of my package orders or activities with UPS should be shared with them. Since it is unclear and even suggestive that my information is being shared, I have decided to stop using this app and am removing it from my devices. The app works OK, but who else is getting our data?
By El Honky
I really dislike it when people review the company instead of the app itself first. The app is just clunky and really poorly developed. The user interface is cluttered and the tracking rarely syncs up well. It also has limited functionality with many missing features that must be completed on the UPS site. What’s the point of creating an app when I have to logon on to UPS homepage to actually get what I need, done. Actually, even their homepage is awful too.
Now for the company itself. UPS customer support call center in the Philippines is awful. They can’t understand me half the time or have much patience to listen to a customer’s needs. Most of the customer representatives have very little knowledge. It’s almost as if they are reading verbatim from a manual, except the manual is useless too. It’s annoying and makes me irritated with their incompetency. Furthermore they address me as Mr (first name) and not use Mr. (last name).
App developer 2/5
I noticed the app developer doesn't respond to negative reviews and doesn't fix them.
WV Girl 5/5
By Power Shipper
I can ship a package using my phone at The UPSStore with ease now.
I even returned a package last week at the store
Way to go UPS on using device contacts!
-3 stars 1/5
I reiterate Chris645645’s rating. My worst experience didn’t have to do with package rerouting or delivery timeframes. It had to do with a promise to my 90-year-old mother for especially secure crating and handling, as well as absolutely guaranteed safe delivery, of a totally unique, Civil War era, antique chest of drawers. After traveling cross-country via truck, “secured” with nothing more than bubble and Saran wrap, the furniture arrived not surprisingly with major interior pieces and exterior parts missing (e.g., its original wooden wheels), broken (marble tops), sheered off, etc. All of these, of course, utterly irreplaceable. And almost needless to say, no offers of any form of restitution. My recommendation: don’t use UPS to ship anything that actually means something nor matters to you.
Doesn’t work 1/5
I got the tracking information when I entered the tracking number through Google. But using the scan feature of this app got the message no tracking info. So this app is not ready for prime time.
Thanks UPS 5/5
My Ups guy/gal has went the extra mile so many times to keep my package dry on a rainy day. I like this App because I can see when he/she is nearby and have my gate open and make their hard day a bit easier. Seems we are quick to criticize but not as willing to appreciate someone’s hard work or the extra mile. My Ups person carried a fifty lb. plus package up to my house rather than leave it in the rain. I’ve told them they have my permission to leave at the gate. The app works well for me. Usually when I don’t get a package on time it’s not their fault but the senders fault. I appreciate UPS and their employees. I get excellent service consistently. I’m also grateful for the secure login. I have no problem typing a password to stay safe. ;) BFF
It works. Sometimes. 2/5
When it works, it’s alright. The app seems pretty rudimentary in the grand scheme of things though. Under the ‘filter’ tab you get one lonely option: Hide Delivered Packages. What about, I don’t know, sorting packages where today is on top; or updating the absolutely useless ‘Track’ tab.
I also don’t get the point of signing up for My Choice. It used to give me free 2-Hour delivery windows but now everything except forwarding to a UPS Drop Point costs extra (if forwarding is even available).
My biggest reason for the rating is the abysmal customer service and miserable experience that is trying to get someone on the phone. Unfortunately, I don’t have an option to choose another company when buying most products online.
Here’s hoping for some updates.
Don’t Bother 1/5
Useless application. I don’t know, maybe if you pay for the additional service there is some benefit to using this application. But as a basic person wanting to see what packages I’m expecting and when delivery is expected - forget about it!
Needless to say the difficulties trying to log in, & link to my Amazon account. A bunch of wasted time on my phone which would take me in the end from the app to the website. In the end, I still didn’t get my accounts linked or find out anything about package delivery.
Need more 2/5
By Hung n Blk
App falls short of info it can get and give the customer. 1 in delivery options under driver instructions it should have a custom write in space. 2 in Push notifications it should have phone text along with the email notification
Fails even at basic tasks 1/5
Downloaded app and tried to scan a tracking number off an existing label for a package that was delivered yesterday. Says not found or service unavailable. Tried several more labels. Same result. Deleted app from my phone. If I can’t even scan a label why would I try any of the more advanced features.
Won’t stay logged in 2/5
By Myc J
Every time i use this app i have to completely log in over and over. Every time i open the app it say something about you can be logged in. It’s very annoying but other than that it works fine for me..
I hate to complain but... 1/5
By Fed Ex Dude
I just go to the website from my phone. Don’t waste your time with the app. It never updates to let you know where your package is. UPS is awesome. This app isn’t. Fix it if you can UPS.
Baddest Tracking package info ever without updating you're own shipment address! Worser than FedEx
It doesn’t work 1/5
By F150 Dave
It doesn’t work because I downloaded the app typed in my tracking number and the app told me that I had no package being delivered when I go on the website and type in my tracking number it says In transit on time but the app won’t give me any information saying I don’t have any packages being delivered.
Used to be better 3/5
It’s a good app if all you want to do is track your package. However if you want to manage your delivery it’s not very useful. You used to be able to change locations and even hold a package for pickup. Now you can just deliver it to your neighbor. Why did you take away the other options? I have had issues with deliveries before and now hold all of my packages so I can get them myself but now I have to use the call in option which works but not very efficient.
Minus -5 stars 1/5
Don’t know what happened to this company. They used to be great. This app is terrible as is their site. UPS is so bad now, I will no longer buy from stores and sites that use UPS. Here in the Bay are a they are so inept aggressively rude. Had a driver yesterday lay in my doorbell and then grunt when I came to the door. They have thrown fragile packages at my front door, left packages halfway down the walk. Refused to put packages in an area to the right of my door that is behind a planter out of site, even though it says ‘Please put packages here’ and is plainly visible. FedEx and USPS manage to do it. So I like others on this thread will avoid UPS at all costs by avoiding the companies that use them to deliver items.
Horrible, horrible, horrible 1/5
Every time I try to log in I get a different prompt to register again. I’m pretty sure I have three separate accounts now. Tried to reroute a package and now it’s locked up until next business day which is Monday. Today is Friday. Called customer service and they just blamed the shipper. In today’s era of zero personal accountability I guess I shouldn’t be surprised. Ugh. App’s menus are confusing and keep coming back to the main screen prompting me to register.
App doesn't work 1/5
I can't log in at all, it keeps giving me an error message
I registered for this app so the I could track a package that I needed to sign for. I took off from work, because the app said that the package would be delivered between 11:30 AM and 3:30 PM. The package was not delivered until 6:30 PM. If one of the purposes of the app is to give people a span of time when the package will arrive, but the app estimate is completely inaccurate, then the app is not useful... at all.
Tracking multiple packages? 3/5
This application is supposed to be able to track 5 packages without reentering individual tracking numbers each time that you need to track a particular package, how this is accomplished is unclear. Try this short cut, enter your tracking numbers in your iPhone’s note tablet, tap done.
You can now tap any number that you have listed and it will automatically connect to UPS tracking. This works better than the tracking feature in the UPS tracking app.
I dont know why so many poor reviews. Flawless. 5/5
App is perfect and i get all notifications.
Totally Useless 1/5
I enter a valid tracking number to track a package and it returns no results. I’m using iPhone X with the latest iOS. This app is currently useless to me. I only downloaded it to track packages and it will not do that.
Both the app and the website do not work 1/5
By Lord Ogilby
You can't even do something simple like change your email address (once you put in the new email, it reverts to the old email automatically) or delete an old address or profile.
Worst app I’ve used 1/5
If I could rate this frustrating irritating useless app any lower than 1 star I would. It was a total waste of Time. I can’t imagine anyone would think it Had any use after trying to use its circular logic and
Review about the app, not UPS, it is awful 1/5
This is the least possible amount of work put into getting an app made. Put some little shell around it and everything else is a webview. This shows such a lack of concern for users and attention to detail that it is embarrassing.
Why even bother doing such a poor job? This is even worse than using the web site.
Slow to load and inaccurate information 2/5
The app takes a long time to load making a quick check impossible. The delivery times given and actual delivery times have bern just plain wrong! Hours late or not at all!
Why does it need to be so hard? 1/5
Do the password specifications really need to be so hard for tracking a package?
cant blame app developer 1/5
Log in. Immediately says Im locked out for two many failed attempts. (it was one attempt) Im even logged in to their ups.com but It only shows my address with errors on it. (same addy you used fir 20yo UPS)
UPS isnt really a choice. You are not a struggling company UPS.
After trying on UPS.com to manage packages over several months, I guessed the site is dysfunctional because they want people to use their app. I mean, would a company as big and healthy as UPS have IT problems for that long? Would CEO Abney allow that? So, I see the terrible, emotional reviews. Download it anyway. And it also doesnt work.
THIS APP COULD BE BETTER 5/5
By PCSO DISPACHER
I WOULD LIKE TO BE ABLE TO LOGIN INTO MY UPS ACCOUNT USEING TOUTCH ID
Hate this app and its service 1/5
Trying to figure out where is my package download this waste of data can’t even make my account because I can’t retype my password. It won’t let me tap on it this app and this company is a joke
It really does nothing 1/5
The tracking details are vague. For example, when app is opened and I select “my packages” it tells me my package is estimated to be delivered by “END OF DAY.” If you click on that description, it says “END OF DAY” again, by the date is not the same. Additionally, it gives no details on arrival/departure scans under “Package Progress.” It only shows most recent activity, but without a date or time.
Truthfully, the app does less than the website does. It’s basically an advertisement for users to upgrade to UPS MyChoice Premium.