Wrong info reported 1/5
I had a delivery delayed with the message that the package is being held for a future delivery date. Yet, I’m getting email from UPS does specify a delivery date ( next business day). I had to call UPS to clear up the confusion.
Ok app, but innaccurate info 1/5
The app works ok I guess. It just doesn’t reflect reality. It notified me that a package was coming Wednesday. So I stayed in my office all day to be sure I received it. Never showed up. Next day, the app said it would come Friday morning before noon. Again I waited. But in vain because nothing showed up. I finally caught the UPS truck at 6 pm. He knew nothing about morning delivery. The app is useless if it presents false info.
Interface seems to have changed 3/5
By J PDX
No new version, but lost access to the manage tab and now you don’t know when packages will arrive
Good but not great 2/5
Tracking works well. I find the Manage tab frustrating to use. I can’t “manage” anything in this list. I want remove packages that have already been delivered but can’t seem to do this.
By Rodimus PrimeX
I got this app to manage the deliveries to my home. I order a lot from the internet. However, my deliveries never show up. I get the emails and then I check the app and no deliveries are scheduled. I also can’t manage the deliveries. Basically the app is useless.
Keeps telling me my address can’t be validated, so I can’t control where my packages are dropped and when. I would really like to use this feature, since I use UPS a lot but it’s being highly annoying and I’m over it
Ups needs to take lessons from fedex! They Always Send my packages to the wrong place!! Very incompetent!!
This app is good, easy to use. Reason I give it four stars is because it would be nice to see where the package is, like a live location to see how far away it is from you.
Password reset doesn’t work!!!! 1/5
By Romantic book lover
What is it with your developers. I get to the password reset and input the first password, meeting your requirements, but then it won’t allow me to re-enter the password. This app is beyond useless!!!
Useless app 1/5
I find this app to be useless and hard to navigate. It’s been more frustrating than helpful.
FAIL! 💩 1/5
I used to love UPS. USED TO. I also used to receive delivery updates. I’ve been waiting on a package and tried to track it but can’t get anything specific or recent info on where my package is or when it will arrive. Vague info only which isn’t helpful. I tried to get location info & delivery schedule for a better estimate of a time but it tells me to sign up for UPS My choice...which I am already signed up for. WASTE OF TIME, UNHELPFUL, DOESN’T WORK, DOESN’T DO WHAT IT CLAIMS TO. I even tried the website instead of the App but it seems to have the same technical issues. 👎👎👎👎👎👎 I hate to say it but UPS is no longer superior to USPS or FEDEX anymore. So sad....smh
Bad UI, Bad Development, Bad App 1/5
This application is 1) poorly coded as it’s just a website ported over to a app wrapper, 2) the back button clears your shipment info so that you have to manually enter all of the data again, this is particularly annoying when you tap into a menu to check the validity of something and then back out only to find that you have been returned to the app’s home screen and have to create the shipment again.
I will be shipping with Fedex because after 4 attempts of having to create the shipment again due to poor code I finally gave up and will utilize a company with better software representation of their brand.
Use your US Postal Service for best results 1/5
The only alert I received was when the sender received the package back?! And then you try to call and their customer service is and Lord knows what other country?! Do yourself a favor and stick to US Postal Service!! I am really tired of having issues with UPS!!!! Customer service with language barrier🤦♀️
Makes you jump through way too many hoops 1/5
This whole having to sign up just to get tracking information is ridiculous! On top of it being ridiculous it doesn’t even work! Every time I Sign Up and Log In it just throws me back in to the Sign Up process all over again. It doesn’t make any sense.
Overall good. Camera portion needs work. 4/5
Great app overall, but the barcode scanner picks up anything, including stuff that’s not a barcode. In other words, it’s not programmed to pick up only barcodes, so a lot of errors are given any time it picks up anything other than a barcode. Please fix this.
A truly handy app 5/5
This app has been very helpful and instrumental in the ease of logistical processes. When having a full-time job and also a small business, you can’t always be home to receive your packages and no one ever wants to drive 17 miles just to pick it up from the processing center! This app allows you the ability to give the UPS delivery worker directions on where to place your precious cargo. It even offers the ability to change the delivery address for those last minute changes. All around a great app.
Circular confirmations never end 1/5
I hoped to use this app because user interface of the internet version is malpositioned on iPad screen and won’t allow selection of a radio button to change delivery to pickup.
However, like prior attempts to interact with ups online, this app can waste a lot of your time when trying to first set up. In general, if you get to select delivery service others have more functional interfaces.
This program generates circular need for confirmations and password changes on each attempt within first hour of use. It has required repeated P-W changes and won’t allow entry with user name it requests - immediately returns to ask for full email. Also challenge to activate touch entry. Still not functional. Will be far easier to simply call Apple or UPS customer service to change delivery options of a package.
Awful, don’t waste your time 1/5
App does nothing other than organize your packages in one place. Does NOT notify about anything, you just have to constantly check it to see where your packages are. It doesn’t pick up tracking #’s automatically, you have to copy and paste them in into the app which is double the work. AND it’s impossible to change your address because it has some sort of technical issue that doesn’t allow it to read the personal info properly to get an SMS. It’s too bad because the concept is a good one, the implementation is the issue. This company needs to get with the program, literally.
Drivers don’t see special instructions in the app?😱 1/5
I had a delivery scheduled for Friday, not sure when it would arrive I used this app to notify the driver I wanted it delivered to my garage and supplied the code, this was two days ahead. It was delivered to my front porch. By this time I was out of town. I get notification the package was delivered to my front porch. It’s a 40 inch tv sitting on my porch. I call UPS, it takes several try’s and several different options on the phone to finally talk to a person, they are very apologetic and say they will send the driver back to move it where it was supposed to be delivered in the garage. I get a call about 15 minutes later apparently from the local office stating they are not going to fix the delivery, once they’ve left it on my property it’s not their liability. He also said drivers don’t see those special instructions in the app. This app should be deleted if drivers don’t use it. I as a customer trusted UPS to deliver it as I requested in the app. UPS fix it PLEASE!!!!
Sounds great 1/5
It sounds like there are some really nice features to this App, but there are only so many times I’m willing to try to sign in, change my password, change it again, and look at microscopic pictures of store fronts just to be told my credentials are invalid. I give up! And by the way, where’s my package??? There’s no way you tried to deliver it twice, because I’ve been waiting at home for two days now and no one left a note saying they tried to deliver anything. The dog lets me know when anyone comes near the house, and this has not happened.
Upon further time spent on this issue, it turns out I have four userids associated with my email address. Why would they let me do this? I’ve tried them all, and can’t seem to manage my delivery. I want to intercept this package and prevent it from being loaded onto the truck on Monday morning so I can go pick it up directly, but no such luck. Looks like I’m going to lose another day.
Package Tracking is top notch. 5/5
By Lifetime KS Grandma
Of all delivery services UPS seems to have the App that does the best job in notifying the consumer about delivery. It is also easy to change the delivery or have your item held for pickup.
Fast & Accurate 5/5
A very useful app whether you are a retail buyer of online goods or a seller and ship using UPS. Although I do ship from time to time these days I am primarily a buyer and I primarily buy from Amazon. About 35% of the items I buy are shipped through UPS and the app allows me to track the packages easily and it sends me text notifications about the progress of the packages as they get closer so I know when to be at home and when to go to the delivery spot in my building. You can even track the truck that has your package on it. A map is displayed and there’s an icon of a truck and another of your house. So helpful. They’ve got it all covered
Easy to use- right info at the right time 5/5
I love this app!
Package Names Erased 2/5
By Marmoset Killer
I have been using the feature to name a shipment for many years now. Recently, whenever I enter a custom name for a package, it is deleted whenever the UPS system changes the package’s progress.
Please fix this and you’ll get 5 stars again
This app is accurate. 5/5
By Danny Boy by the water
You can follow you package a lot better than before technology. It works for me. Thanks UPS.
You have a good app, good people, good service, good pricing.
Keep up the good work!
And thanks for doing what you do!
You need this app! It provides all details from origin to delivery address and gives you a window/time frame within which UPS will deliver! An absolute must have app!!!!!!
Great service 5/5
It is great to be able to track packages.
Best way to keep track of life 5/5
Online orders are a habit then this is a must. I tell where I want packages placed at time if ordering and UPS never fails. If not home I can reschedule, pick up at a center or have a neighbor accept. I can track and have a person retrieve it from house. When delivered I am notified. Great peace of mind.
Horrible!!! Older version was better and easy. 1/5
The new version is awful. Had to manually key in the tracking numbers whereas the website just picked them up after I logged in.
Cannot set the delivery options anymore.
UPS APP 5/5
I’ve Been Using The UPS APP For Years,It’s Easy To Use,And Navigate. I Also Enjoy Being Able To Live Track My Packages,I Can Quickly Leave A Message For The Driver If Needed. Upgrade My Package And Receive My Packages A Day Early.When I Need My Packages Picked Up,It’s Easy As 1,2,3.
Must Have! 5/5
Indispensable, simply put. I use the app mostly to sign for items I’m receiving rather than have them not deliver! Leave instruction for the driver... Very useful!
Wonderful Delivery 5/5
I have been using this app for several years. I know when a package will arrive and that the driver will leave my package as asked (back door to hide the package from porch thieves). The drivers are friendly and seem to enjoy their job.
Love this 5/5
Very helpful and always know when package will arrive.
By Thankful for UPS
With being single household and ordering stuff (wish all was delivered by UPS) I know when my packages are going to be delivered or I can have them redirected to a shipping store for pick up after work with no worries of some stealing my package or it getting rained on
President of a small company 2/5
By its all about thw Q
From Susie Vogel
I use to love this app. One day it starts displaying everything in Chinese ??? I can’t read anything Now!!! The app isn’t helping me any more
Helpful app 4/5
I’ve been using this app for several years. I would give it 5 stars, but wish more than one person could use the same address with different sign ins. I order a lot of gifts online, and have a very nosey significant other, so prefer not to share when I have gifts and surprises coming. I had to modify my address (using only street name without the house number) so I could get tracking information on most pkgs. Usually I have to go to my invoice to get the tracking number and manually enter in the app.
Overall I still really like the app! The option for which notices you wish to receive is so convenient.
Great Reliable App 5/5
All the info you need to keep you up to date with your items is right there at your fingertips. This app is fast and reliable.
Good app 5/5
Very upfront and easy to use
Love it! 5/5
Love this app! I can easily track my packages and if I’m not going to be home when my package is scheduled to be delivered I can easily reschedule or arrange to pick it up at my nearest UPS store.
UPS app 5/5
Great, I love the fact I can track my package at anytime day or night and they are always right on the money or earlier than they say!
Great app 5/5
Easy to use
Great for security. Two suggestions to improve. 4/5
This app has been a great help for security. It’s wonderful to be able to pre-arrange for a delivery to be held/postponed directly from the page for a specific package!
I have often wished I could just provide real-time, updated feedback on a specific package page when there has been a problem with delivery.
When a pkg shows it’s delayed, for instance, there are frequent times when it shows up delivered by another carrier. Would like to help resolve that question with UPS, but I don’t have the time to sit on the phone on hold to do so.
On a less critical point, I do wish that the field that permits personalizing the pkg “ automatically used caps for the first letters of ea word ... but, I’m a bit of a word nerd! The field appears with tiny font, relatively. Having caps would make it simpler to read.
Overall, I’ve been very pleased with the functionality this app offers.
The worst delivery company 1/5
I icant even say how worst it
Horrible app 1/5
Was hoping that this would be a useful tool but have been absolutely disappointed. It asks me to sign up for UPS My Choice every time I try to get detailed delivery options....when I’m ALREADY SIGNED IN! Then, when I play the game and go through the steps again I get the message “Either the name, first name variation or household member and delivery address is already enrolled in UPS My Choice.”
Top shelf service 5/5
UPS should stand for Ur Packages Secured. They really come through with their (our) deliveries. Shoutout to the entire UPS team(s) out there!
great app 4/5
wish the gps tracking would be standard on all packages
This is the worst app ever!! 1/5
Definitely flawed!! Kees taking you back to try and sign up even after you’re signed up!!! Still missed an important delivery!!! Wish I could just choose FedEx for deliveries!! They’re website is so much easier!!! Don’t waste your time!!
UPS App 5/5
App very functional! Accurate tracking and on time!