What are they thinking! 1/5
Worst worst worst. Ups should be ashamed. I waited 2 years to write this too thinking they would care enough to fix. I can’t get a tracking on a package I shipped yesterday using this app! Get it together UPS.
UPS Mobile is unusable if you are blind and rely on VoiceOver 1/5
By Kolby Garrison
The most recent version of UPS Mobile is not useable by people who are blind and who rely on VoiceOver, Apple's screen reader. The developer assured users that accessibility is being worked on but not as of the latest update. Buttons need to be labeled; sections of the app need to be made accessible; et cetera. Please improve the accessibility of this app so that UPS customers who are blind can have equal access and use all features of the app.
App needs major upgrades 1/5
No ability to copy and paste tracking numbers? Seriously? App gets hung up all the time. No way to get back to home screen after opening up a delivery. This is an uninstall for me.
Missing swiping navigation 5/5
I liked the overall experience with app except its hard to navigate back. Most of my apps in my phone have swipe navigation to go previous page.. its missing. Please fix it
Personal Info 1/5
No company should be collecting, storing or transferring out personal information.
Useful Tool 5/5
I don’t think people are rating the app but actually rating the service they’re receiving from UPS. This is an actual useful app that I utilize frequently. I’m able to track and get updates on all of my shipments. Even the deliveries I receive from places I shop online. I can also give driver instructions and postpone a package. This app has been a great tool to make my UPS transactions much more easy.
Your shipper has a message for you 4/5
Every shipment says this but I don't know how to see said message.
Accessibility Failures!! 2/5
The new update has fixed the voice over screen reader issue to accept TOS. This allows blind customers to get in app, but don’t jump for joy.
The tabs for Manage, ship, and Track are labeled. Every other button is unlabeled. Truly leaving a blind customer navigating blind. Wasting time and making user frustrated.
USPS, FedEx, and Amazon Logistics are fully accessible for the blind. I appreciate the TOS fix. However, UPS is currently alienating blind paying customers.
UPS has been receptive to accessibility improvements. They say they are working on the app. I’m willing to give a chance if there’s true commitment from them.
Log in, log in, log in , log in, log in, F-it just use google. 1/5
What the F is with all the requests to log in?!!
I logged into the app, and yet it never stops asking me to log in!
Also seems less functional than the website!...Because you need to constantly log in, only to find out you are already logged in!
By the way,: you can simply type your tracking number into Google and it will do this for you without any hesitation.
UPS Choice 3/5
I had no problems with service. It was very good until I moved to a different state. I made changes online which would not update. I called customer several times to update. After updating my address etc.., for 10 months now I do not get package notifications nor upgrades . I feel like my money was wasted this entire year.
Features keep leaving the app/not working 1/5
First, the “print” button disappeared. Now, you can’t copy any text, including tracking numbers generated by the app. This app is extremely frustrating and while it has made my shopping easier, these little annoyances boggle the mind. I can’t figure out why they seem unable to create an app with basic features that actually works. PLEASE FIX and allow me to copy text again!!!
Logged-in but keeps asking me to sign-up 1/5
I logged in with my UPS Choice account successfully (Facebook login), but app keeps asking me to sign up for my UPS Choice still...
Despite being logged-in, I can also no longer set driver instructions, such as providing the gate security code for where I live. It used to work fine, but now it doesn’t.
Latest update still doesn’t fix this. Whoever wrote this app is making it worse with updates, not better.
App AND Website = straight trash 1/5
Nothing functions correctly, updates to account take up to 4 hours to process. Verification question answers are always wrong? Uhmm.. i think i know my own birthday.
Preferences set to deliver all packages to a UPS Store to be held for pick-up, but packages either delivered to wrong address or given one only alternate location in the Los Angeles area to pick-up from. Five calls to UPS customer support did not resolve the app & delivery issues.
Sign in, click on contact us, and it asks for your name and tracking number. I’m the guy who signed in. Remember me? And it’s the tracking number the app provided, which is on another page in the same app I’m trying to use to contact you, and you can’t copy it from the app. And the app can’t pull it from the app. Terrible.
Naming Problems 4/5
For the most part the app works great but at times I’ll name an item being delivered and when I come back later and refresh the app the name is gone and I have to keep re-entering it! It’s kind of a bother! Please fix!
App Needs More Features 1/5
I’m uncertain with the purpose of this app is. It seems to be just a tracking app. I would have preferred an app or I could reschedule my deliveries. It would also be nice to be able to send a message to the driver regarding an adult signature required. In order for this app to be truly useful, it needs a lot more features so I can really reschedule and manage deliveries.
Keeps Logging Me Out 3/5
Since the latest update (I assume), the app no longer keeps me logged in. I use FB to log in and I have log in every time I open the app - which is super annoying. Please fix this! Also, it’d be nice if you could remove shipments from your screen. Like, canceled labels, etc. I hate waiting for those to drop off. Other than those 2 things, the app suits my needs.
It started working again. I’m assuming it was because of the Facebook login.
Incorrect info 1/5
I was expecting a package to arrive at my home through Next Day Saver by 3:00pm as indicated by the UPS app.
When the package did not arrive by 3:00, I called UPS. The automated phone system said 3:00 is the delivery time to businesses in some areas, but it could be 4:30 in some areas. For home delivery the time is 7:00, but if the workload is heavy it could be 8:00.
UPS has my address, they deliver to it frequently and should know it is a home - so why does the app give me an unrealistic delivery time of 3:00? Furthermore, a five hour delivery window (3:00 - 8:00) is overly broad.
Get with the times UPS - update your technology and let customers know more reasonable times for expecting packages.
Update - it works now! 5/5
Everytime I open app I have to sign in again.
After update everything is working now!
Crap app 1/5
What kinda shippment app lets you track only 5 packages at one given time? Seriously, only 5? This app deserves zero stars tbh
Worst app ever 1/5
This app is useless. UPS is an awful company with terrible customer service. This app confusing to use and I can’t figure out what, if anything it does.
Difficultly Scanning Barcodes 2/5
This app does a lot of things ok but when you go to scan a package with more than one barcode on it, the camera gets confused even though you put the red line right across the barcode. Scanning Amazon packages is notoriously problematic for this. Also it would be nice that when I ship a package on my computer that it shows up in the shipping history on my app.
Needs an update 1/5
App isn’t working. Can’t get pass the accept page. Won’t let me click on any of the buttons except the save button that directs me to the internet.
Should be able to share a tracking link 3/5
By Helgi Hundingsbane
You should be able to share a tracking link from the app. That would be a good improvement.
This app plus UPS My Choice sure add value to UPS's services. Nice and convenient lookup of tracking details, plus automatic notification of shipments to your address with UPS My Choice.
App- can’t change delivery options via app, internet, email to tech. Before, during or after. Newbie driver doesn’t ring bell when we’re sitting right there and then doesn’t know where he is to go pickup packages from him. The CSR lied said I can’t talk to a sup. The sup placed me on hold for +1500 and the callback from local thought I was a wedding ceremony. I was called Michael, another name and neither is real close to my real name. Guys just do what you’re supposed and you won’t need to overreach.
Complete garbage! 1/5
I had one critical delivery that required signature but I knew I wouldn’t be home. I switched pickup locations on ups my choice.
Later that day Amazon shipped a package through ups. Instead of changing the critical package drop off location ups changed the amazon drop off location. I paid extra to have both of these done a certain way and they screwed it all up. I had to run around town to collect both packages at different locations.
The intent was to have the amazon package dropped off at my door and track down my critical package to pick it up.
I even called customer service and they were no help at all.
I have many applications on my iPhone. Why can’t this one remember my log-in information? I hate how I have to log in several times a day.
1 star 1/5
Wrong delivery dates
Data inconsistent 3/5
I like what they are going for with this app, but I find the data inconsistent page to page. On the tracking page it give one delivery date, and on the manage page, a different one. Which one is right? How do I manage my delivery if I don’t know what the correct schedule is. Close isn’t good enough, thus data needs to be correct, or you can’t trust it. And if I can’t trust the data, what’s the point. Hopefully that’s something simple enough for them to address someday. Also, their support page for their app is empty. That’s no good either.
Biggest p.o.s app I️ have ever used 1/5
By Fit joe
If negative 5 stars was an option i would definitely give it that. I have used UPS a few different occasions and had been some what satisfied. Recently I ordered a new iPhone and was very excited to receive this package. Unfortunately, I have a job like a every normal human being and really needed to know when my package was going to be delivered because It requires a signature. I can’t sit around all day waiting for It to be delivered between 9am and 8 pm. So I decided to download this app and sign up for UPS mychoice. After 5 times of trying to set up an account it finally worked. I then went to use the mychoice to get a 2 hour window time and also see if I could just pick It up instead. This didn’t work at all and continues to not work. This app is glitchy and unreliable. It wasted my time completely and didn’t help me one bit. Oh and I also decided to try the website and give it a chance but it turns out that the website is also a piece of crap. Good job UPS I’m never using you again. I recommend everyone to go to any other delivery service because UPS IS BAD!!
Frustrating App 1/5
I tried off and on for nearly three years to delete an old address (it became more or less a brain teaser exercise for me). It cannot be done.
What a joke and a headache!!! 1/5
The app and the ups phone support are HORRIBLE!!!! The app kept crashing, bugging out. And then when I called support to find out why my package had been flagged as attempted to deliver, when no delivery was made, I was told I needed to use the APP to make those changes. Well, if your product doesnt Work......
UPS Privacy Notice 1/5
By Mac 2012
UPS is taking the same stance as Facebook. You either agree to allow them to collect and share your personal information, or you can’t use their app. I’ll find another company to ship with moving forward.
Lame service 1/5
ups guy missed to deliver my package he just left note there he didn’t even knock the freaking door or just ring the doorbell. I understand they need signatures but you can’t just come there without letting us know. Even there are people inside. you can’t even control your package without paying 40 for a year...
This app use to be accessible with voiceover. Now it no longer is. It wants me to check a box that voiceover cannot find. So tapping accept is useless.
Does not work at all 1/5
This app is just a waste of time to describe to the best, if not, it adds much more complication to handle with delivery situation. I needed to hold upcoming packages while I am traveling, but this app’s TECHNICAL ERROR, holding options / upgrading options / even confirmation email do not work. Basically you put info for nothing like a puzzle for waste of youth time. I spend 2hrs to speak to UPS customer service and finally technical support apologized there is nothing they can do! Don’t waste your time.
Gives basic one time information and then dies and becomes worthless. UPS becomes worthless.
This app has numerous glitches as I’m sure many users are experiencing as well. UPS has totally slacked off on this app
Doesn’t work as designed 1/5
“Deliveries Today” in the “MANAGE” tab doesn’t work. After the first couple of deliveries months ago, it always says “No deliveries scheduled today”. I have to go find my tracking numbers from the emails companies send me and then copy and paste them in to the “TRACK” tab manually-then it will track them for me. After inputting it manually under the TRACK tab it still won’t manage or show the shipment in the MANAGE tab. I also opted in on updates via email and it does NOT update me via email at all. Ever. Waste of time.
WV Girl 5/5
By Power Shipper
I can ship a package using my phone at The UPSStore with ease now.
I even returned a package last week at the store
Way to go UPS on using device contacts!
This app works great 5/5
I don’t know why this app has such a low rating I think it’s awesome. I don’t have to enter tracking numbers anymore and I can tell them where to leave my package, see what time to expect the delivery or change the delivery to a time that better suits me...I love this app
Naming Deliveries 4/5
The app works well and does everything I need it to do, except that once you enter a nickname for a package, at some point it will remove the nickname and revert to just the tracking number. I am constantly putting the name back in.
UPS at their most awful 1/5
Another expensive, crappy UPS product. $40 wasted for a service they don’t have the intelligence or tech savvy to deliver to their customers. They need to invest in technology and take better care of their PAYING customers. This App is useless. I now avoid UPS whenever possible.
Pointless app 1/5
So I tried to customize my delivery on the app (also paid the fee) but it wasn’t showing that it was updated. So I checked it on a computer and it shows that the delivery option was changed. This app needs some improvement.
Good app 4/5
I’m new to this app and It’s way to use. Only thing is that in my situation and I’m pretty sure some other users have this issue, I live in a 1/2 address or “mother-in-law house” in the rear Of the main house and I’ve had some packages delivered to the front house cause they can’t find or won’t look for the rear house. It would be nice if I could comment or have an option to inform the delivery driver that my house or mail box is in the rear part of the main house! Thanks please look into this as a option if it’s possible!
Worse app, worse service 1/5
Always had troube with UPS. Not recomend any.