Keeps freezing 2/5
Major bug problem. Doesn't work.
This app does work eventually, but it should be noted that it is mostly a test of your patience as you watch the spinning circle again and again and again…. Cell or WiFi the circle spins and spins and spins
Bad service 1/5
App says package in an estimated 4 hour window but it doesn’t. Customer service says app estimate is an estimate so don’t depend on it. What???
Not working… 1/5
Updated the app and everything- logo just keeps loading and never opens…. 🙄
My Choice Business 3/5
I still use the web mainly because the app still doesn’t support My Choice Business . Does it?
Phone number 3/5
My phone number I’ve had 4 years. Someone that use to have still gets packages delivered and uses my phone number on their ups account also for delivery notifications. It’s texting me and email me for someone else order and delivery.
By Drag0n Guardian
Ups app and website ignoring an authorized shipment release wasting my money on three day shipping after it was approved on my end before they got it. Use FedEx, don’t trust or waste your money ever using ups
App Incorrectly Sized for iPhone Screen 4/5
I cannot sign out of the app as the sign off prompt/button is hidden until I scroll down, but I can’t hold the screen to the lowest position and tap the sign out button.
I have to delete the app and reinstall if I wish to switch accounts.
App stopped working 2/5
App is dead. Helloooooo? Losing business.
Not a working app 2/5
This app doesn’t work for me, I’m not sure why lol
App won't load 1/5
Just sits and spins at the loading page
It’s broken 1/5
The app not longer functions. Have deleted and reinstalled. Just hangs and throws errors.
Scanner and app needs work 1/5
By Texas music drummer
I primarily use this app to scan shipping labels for shipping packages out.
The scanner tool does not work well at all. It has a very difficult time scanning the bar code and when it does scan sometimes it will not bring up the wrong tracking number. I use the USPS app for the same purpose and have no issues at all so I know it’s not my label printer.
Also the name edit on shipments is broken. When you customize a name on a tracking number it will paste that name to all other shipments.
I really hope to see some improvements!
App Quit Working. 1/5
By K Rhoda
This APP Quit working a few days ago, and clicking on the APP Support link doesn’t take you to any kind of support whatsoever.
Great, but... 3/5
imessage links for the 13 mini open in my browser instead of the app. How can I fix this?
Lost my whole package 1/5
Recently ordered some shoes from goat and they were shipping them via ups and I get the notification saying that the shoes are here just to find nothing at the door or anything. All my information was clearly stated correctly on the delivery instructions and they still managed to lose or ship my order to the wrong place. Now I have to wait for a claim without any compensation or anything for the shoes that I thought I would be able to have today. Terrible shipping service all in all. App is not very descriptive about package location until it is “delivered”.
worst app/site 1/5
i registered account 4x over the years, ups login never works. hence app & site are useless. you should be able to file claims for lost packages buy ups insists you must have account?! even with account, i can not login. ups should hire better programmers!
I hate when they send me packages with you 1/5
I left a note on the door just leave the package at the door, I'm working 😡 it makes me angry that they send me packages with UPS they have a terrible service. Amazon and fedex do not make it as difficult for me to receive packages as you do.
It is the third time that you have sent me a package and I did not even request your service, and all the packages are lost and I have to look for them on my own
Easy Setup and Convenient 5/5
East Setup and Convenient having immediate notifications using the UPS Application
Always logged out 2/5
Would be amazing if I wasn’t continuously logged out
Only allows 5 tracking numbers 3/5
I like the fact that I can cut and paste tracking numbers from various sites and keep everything together in one app. How however it only allows five tracking numbers at a time — which is not enough when I’m getting a lot of shipments in the week
Needs a patch 2/5
The current version does not seem to work with iOS 16.3.1. The app seems to be stuck in a loop when loading & never fully loads. Tried deleting the UPS app & reinstalling. Worked initially, but now I’m back to the app stuck in a loop & not loading. Used this app a lot previously. It’s currently of no use. Please address. Thx.
Won’t even open. 1/5
Loading take about 15 minutes
Disgusting service 1/5
By ilia uvarov
Disgusting delivery, my parcel was supposed to be delivered to me on March 4, after which the date and tracking information disappeared, on the 6th I went to the warehouse where the parcel was brought and you know what, they told me that they hadn't even unloaded the trailer with it, they said they would unload it on the 7th, it was one o'clock in the afternoon and still nothing changed, disgusting service 0/10
By Master Zeus
This app is genuinely terrible. I don’t understand why it has such good ratings. While creating an account, it does not recognize the user name and password fields so iOS can’t recommend a strong password. When you put your own strong password in, it won’t save it either. When you get the confirmation email, you have to enter your user name and password (the one you just created and forgot). When going to ship something, it does not import your contacts so you have to flip back and forth between contacts app and this app. It does not offer address auto fill either.
UPS delivers 5/5
I receive many packages delivered by UPS. Most of them delivered on time even though my home is not easy to find. The drivers have always been nice easy to talk to. The app updates regularly. The only problem usually is the retailer giving the package to the shipper.
Spot on 5/5
I think the app is spot on for the basic needs. It’s easy to use and for the most part, very accurate with the delivery date.
Total Bullshi# company 1/5
Post it note on my door … signature required.
No notification of that need from Amazon.
Signed the paper. Left it on the door expecting delivery! Next day another post it note. Same crap!
Don’t they look at their own notes?
Terrible App 1/5
Just trying to get accurate information is impossible
5.99 extra to pick up your package? 1/5
So, you already paid for shipping but UPS wants more. If they miss you at the house it will sit for several days until you 1) sign up for their confusing “My Choice” plan or 2) pay for the privilege of picking it up somewhere. I have converted all my business shipping to FedEx because of this.
App won’t load 1/5
App won’t even load since the last update. The heck did you guys do? I’ve tried uninstalling and reinstalling with no luck. Guess this app is useless now, thanks…
Great App 5/5
I really like this UPS App! It’s so convenient and always accurate. I’ve never had a problem with it. Thank you.
App is worthless 1/5
By Hi-Lo Lover
Stop working a few days ago. Delivery is NEVER inside promised window
Lack of organization 1/5
This a first so tracking the shipment to the mesquite Texas office and see that it arrived at 1:00 am this morning so a truck apparently breaks down and as of 11:00 pm they can’t deliver because of that one truck, however at 3:30 pm a ups truck drives right past the house.
Loading screen bug 1/5
The app gets stuck at the loading screen :/
Can’t delete old tracking info from list 4/5
By PLC by the Ocean
I have two packages delivered in the past that need to be removed from the “tracking to me” tab list, but the remove button has disappeared on both of them. I tried reporting this to UPS but have not heard anything back. Just installed a new update released few hours ago and rebooted phone & refreshed the app but still I cannot delete those items in the list that were delivered by UPS to my local post office and then to me. Still says delivery pending! Can you fix this annoying glitch? Please advise. Was 5 stars. Now 4.
An app that lets you track your package is trash if you don’t update the packages location
Does not load 1/5
App does not launch, just keep loading and loading.
trash i cant even sign in 1/5
ive been trying for a few hours to sign in and it just wont let me i have a big package coming and no idea when it keeps trying to make me sign in over and over and never actually lets me not even worth downloading
King of the App Krashes! 1/5
Without question, this is the worst app I have never been able to use. I have the latest iPhone running the latest iOS and have installed and uninstalled this crappy app over a dozen times.
Open it...and it immediately crashes.
What is even worse is I pay extra for UPS My Choice but can only access it using my computer or a clunky mobile version of UPS.
Add to that the links provided for support are a road to nowhere and no help at all.
Not worth installing 2/5
The web tracking is more reliable and consistent than this app. Half the time the app doesn't get past the splash screen. You'll often get "system unavailable" popups when trying to track. Slow outdated UI.
Broken app used to collect and sell your personal data 1/5
App can’t perform basic functions and the only way to opt out of them collecting and selling your information is to file two separate forms through their website.
Great notifications, one issue 4/5
Appreciate all of the notifications I can get while tracking my package. There does however appear to be an issue with the app not properly updating the city for each unique event. Despite the unique shipping events, the same city is shown. An example is: Departed from Facility 1 (City 1, State), Arrived at Facility 2 (City 1, State), Departed from Facility 2 (City 1, State). Meanwhile if I track the same package via another app (ex. Newegg) I see the unique cities for each event.
Takes absolutely forever to load every time for no reason
Satisfied Customer 5/5
I’d like more details about the delivery times on the app. The app is good but the drivers/delivery people are wonderful. They are kind, responsible and professional. I am grateful for them.
The app has stopped working 1/5
It just spins it’s wheels on the welcome page. I’ve deleted and reinstalled twice now with same results.
UPS is not good 1/5
Every time I have a package coming from ups there is always an issue of some sort, they lost a package one, then they say that a security code was not provided for them to enter when I did put one
Wrong information 3/5
The shipment progress is wrong in the app. Online the correct information tells me where my package is on the app it is not correct.