App does not work, just clocks.
No tracking from shipping history 1/5
Ridiculous that clicking on shipping history doesn’t allow you to track OR to copy the tracking number into clipboard- makes app useless!!!!
Pop Tony 5/5
By pop tony
I order a lot of wine over the internet, and All the packages require an adult signature. The text alerts allow me to change delivery to a UPS location as soon as a shipping label is created. For any deliveries that require an adult signature,this app gives me a choice to pickup my package at a convenient time and not wait around all day for the Ups person!
Personal & Business 4/5
By Redline Racing Fuel&Parts, LLC
The only reason this app did not receive a 5 star rating is because it’s perfect for personal individual use, but I would like to see the app have business accounts integrated into it and the features for business accounts.
It’s like you have a friend at UPS that has access to get into the ‘system ‘
You can request changes and get accurate up to date tracking.
Easy to use. 5/5
I like having all my shipping information in one place.
Love my app 5/5
It’s such an easy app to use and so useful and helping track my packages. Whether it’s a package I shipped or expecting.
It works. 5/5
I can track my time package. That’s the main thing
SUPER HELPFUL APP 5/5
Love this spp! All apps should work this well!!!
Constant alerts, and you don’t know why 1/5
I get a lot of deliveries from UPS but despise their app. This is because I get alerts almost every day, and have to check every single delivery to try to find out why,... and sometimes can’t find a reason.
I hope someday they find a way to send alerts which mean something! In the meantime, I try to use FedEx
Nice app 5/5
Easy to use. Delivery gets added to my dashboard automatically!!!! Brilliant!
Not able to use UPS MY CHOICE features even though I am signed up. Every time I try to use one of the features it takes me to a page to enroll in MY CHOICE. Tried filling in the form again and get a reply I am already signed up? Nickname names for packages won’t save after last update? Wish I could pass this along to app support but cannot find contact information for APP SUPPORT only TRACKING/SHIPPING. Would be nice if there was a way to contact them like you can with other apps (being able to send feedback helps to improve the app).
Agree to Policies Excessive 3/5
Do we have to agree to the policies every single app update? No other app makes us do this. It’s annoying and excessive.
The old app was better 1/5
I know i have a delivery out today to me and it does show up in the app. Before this updated i could see days in a row past and future deliveries. I am signed in, have it to where it supposed to recognize my email for deliveries but it doesn’t. I will get email alerts and just track through google.
Ability to scan packages not yet in system 3/5
The usps app actually allows you to scan an item that your sending over the counter and saves it.. once the tracking info becomes available you start getting the info.. the ups app won’t track a number that’s not in the system.. then you have to manually enter the miles long tracking number most likely with mistakes etc.. easy fix?
Can’t log in 3/5
Unable to log into the app because user id has a character limit of 26 and my email/user id is 27 characters
Can’t find the app anymore 1/5
Can’t find the app on my iPod touch anymore 😡
Tracking a package 2/5
Hello, unsure why it’s so difficult to track a package sent from your account? I would rate higher if you put some better thought here. You can even copy the tracking number.
Can’t track 4/5
I ship packages regularly and would like to see a package tracking number that I shipped and track that package with the history.
Click and track from shipping history 4/5
Guys this is a simple one. You can’t click on a tracking number from the shipping history to track it. Can’t even cut and paste.
The app does everything I would expect. Except when trying to find a location, it shows all of the locations of near by drop boxes, stores etc, but my specific location (the little blue dot) is removed from the map! This makes no sense as I have to guess which drop box is closest to me or look on a different map app and then go back into the UPS app to roughly estimate my exact location. 🙄😤
Used to love it. 2/5
I’m frustrated by this app because it used to be integral but after a reinstall due to replacing my phone, it’s become pretty useless. When I reinstalled the app, I can log back into my account but not the My Choice portion of the app. This is the part of the app that auto generates shipments based on your package, and is the reason the app felt so useful! But, alas, no more. I keep getting the an error message saying to refresh the screen or try again later. After several weeks and dozens of login attempts, I’m extra frustrated. Miss the awesome app this used to be!
“Better than Calgon” 5/5
I love that any where any time I can get alerts and or track my packages from where ever I am, I get packages often so when I’m out of town I know when something has arrived and I can have a friend or family member go pick it up for me, This App has been a stress saver thank you so much 💋
Great service 5/5
No more waiting around wondering when a package will arrive. Also, being able to give instructions to the driver on each delivery lets me customize (front porch vs. back door) based on if I will be home or not at expected time of drop off keeps my packages safer. The notification of exactly when an item has been delivered is very useful as well.
UPS App 5/5
I really like this app. It really helps to be able to get current information on deliveries. Also allows you to make delivery changes.
Tracking # 1/5
Pain in the butt. Will not let you copy and paste tracking # to eBay. Lots of extra steps and wasted time.
Horrible UX 1/5
Somehow the developers thought it would be acceptable to force a refresh every time you made a change to a shipment. Why not just update the text locally? I hate using this app.
Wonderful overall 5/5
I forgot to update my review. The app has continually improved over the years. I use it regularly and have the premium version and on occasion use the advanced features on many occasions. I would like mail innovations to be automatically tracked
Worst app ever 1/5
Can’t log in. Doesn’t recognize tracking number. Ridiculous. Deleted app.
Help center. A joke.
Subtract 3 stars: Woeful Tracking oversight 2/5
Shipping history: Cool.
“Paperless” shipping: Cool.
Beta Measure Package: Cool.
Scan bar code to track: Great...*IF* there is time to scan them.
Lack of ability to track from ship hist: Frustrating and brainless feature void.
Inability to copy tracking #s from ship hist (to paste into Tracking tab): Beginning to feel like this is intentional. Feature...not a bug...and maddening.
Please correct this gaping void!
Endless sign in loop 1/5
This app is just terrible. When you get an email notice it gives you an option to sign for a package but the website and the app you get referred to don’t keep the information and you end up in an endless loop of signing in but you never get there.
Junk App 1/5
By Don Jonskin
Keeps saying it doesn’t recognize my address, them click keep address and it says it is a commercial address when it clearly isn’t a commercial address.
Worse than no app at all 1/5
This stupid app doesn’t have all the same information as going to the website. If you’re a my choice customer and signed in to the app it doesn’t show expected deliveries. The website will.
I’m having a poor experience 1/5
I’ve been attempting to use this app for some time now, however it is nearly impossible to be anything notably close to productive due to the fact that it continually logs me out every time the app is killed. I use the “sign in with Amazon” feature, which may be a cause of this issue. I’d love to be able to use this app but dammit I have better things to do (like creating this review) than being forced to type in my password every thirty minutes
very little value over the mobile site 1/5
I'm not sure where they're buying these reviews from. This app is a joke and even the mobile site is way easier (even though this app is obviously just a web app in an iOS wrapper. Zero value over the internet.
How's this for workflow: i have a prepaid label to ship that i want to track. The app lets me scan the barcode. Then app tells me there's no tracking information yet and resets. No way to save the scanned tracking number. What then is the point of the scanning feature if i have to have actually shipped the box before I can track it? But once it's shipped...how can i scan it? So what's the point, then, of the scanning feature? Unless maybe i'm a package thief or something.
I had to give another review!! 5/5
By Hazim Brown
I’m sorry, I truly am, but I must say that UPS is perhaps the best delivery service company!!! The UPS servicemen (drivers) are really dedicated and smart. I love how UPS is fast enough to deliver my purchase a day earlier than expected! Now note that that doesn’t happen all the time, but it does happen consistently. UPS’ service is truly appreciated and respected!!!
Can’t sign up 1/5
Submit button at bottom of signup does not function. Also true on their website in all three major browsers on PC. Green check marks in all fields, but hitting submit does nothing.
Not showing in app Managed tab that a delivery is for today 2/5
Not showing in app Managed tab a delivery for today, yet when I go to the tracking tab it says that it is out for delivery today. Strange that the 2 tabs don’t have the same data.
Hard to use 1/5
Very difficult to navigate, find information, use services, etc. Why can’t I select a different date to view deliveries? The app is just the website crammed into an app. It’s not designed natively at all. It would be great if email drafts to customer support were saved when the app kicks you to a different screen randomly.
1Star app! LOUSY UPGRADE! 1/5
My UPS app worked great, then the up grade! I can no longer track packages I’ve sent-the track box doesn’t work when there is another package being tracked, incoming package in my situation. Scrolling doesn’t work, just blank below the info box for the package being tracked, so I can’t track another package! For all the $ they sure did a lousy job!
You never know when your package is being delivered. It will say In transit but then it is delivered. It will say Out for Delivery but you never get it on that day. And if you have multiple packages, one package will say Out for Delivery but the others will say In Transit yet all packages are delivered. Always a guessing game so why even use the app?
Keeps sending me back to the sign up page, even after I log in. It’s been happening for days, both on the app and the website. When I type in my info just to see if that will work, it says I’m already a member. Ugh!
Shipping So Slow during Christmas and new year week 1/5
I order before Christmas week and my shipment not arrive until Jan 7(3 separate items/shipment, it take 2-3 days to arrive as in normal day). As on Fedex they fast my shipment and shipping like regular day.
Bad at the basics 1/5
Editing address is close to impossible. Deleting old address or incorrectly entered address is impossible.
Scanner is slow and doesn't seem to actually make a call to your tracking service. I keep getting "no status available" warnings with the scanner but when I manually enter my 1Z I get the status.
Also the onboarding is lame. Why do I have to agree to a thousand the of service before I see any content? 23&Me has less terms on their app and they're handling DNA...
Can't change delivery via the app 1/5
Had to log into the ups website to try and make a change. Then it wanted an infonotice number which I don't have. It's not been delivered.
Now I'm waitng on hold and hold times are 25 minutes. Not convenient.
Not super effective 2/5
By Groove Pusher
Had a package that needed a signature...went thru the app to sign and basically negate the need for a signature.
The package kicked back to the driver and now with the holiday I have to wait an additional four days for my package.
The whole purpose of the app is to be able to work thru situation just like this...if it doesn’t work, why have it at all??
UPS help desk says don’t use it 1/5
Called for help. Was told to use a computer. I said so I can’t use the app. Her reply, “our mobile app has issues.”
All your need to know
App crashes as soon as I open it. This app is not useful anymore, it’s pure garbage. You should be ashamed of yourselves. If the USPS can have a functioning app, why so difficult for UPS?
Terrible and inaccurate 1/5
By Raptor Ron
I can not remove/delete a package that was scheduled for delivery since November, and keep receiving notifications to expect its arrival. Worthless and annoying. Inaccurate and not dependable. Am erasing the app after this warning to the rest of you.