App doesn’t work well 1/5
The app is glitchy, it will not let me delete or change an old address I haven’t lived in for 10 years. It saves too many addresses in too many places. The UPS website also isn’t letting me update my address properly. I am using the most recently updated app as of 10/19/2021 and it just doesn’t work. Pages appear incorrectly, there are error messages, forms don’t fill correctly, just kind of a mess all around.
Impossible to edit 1/5
I’ve lived in my present location for 6 years but have never been able to edit my new address in the app or the website. Every time I’ve attempted on the app I’ve gotten a “service is unavailable at this time” message. When I’ve tried on the website I get a “we do not recognize this address” message. The only way I can track packages is to physically paste the tracking number in the blank.
Unable to delete delivered packages 3/5
Old app allowed a user to swipe and click delete for delivered packages no longer needed in app listing. New app does not have this feature to delete. Further the button to hide delivered packages does not hide them. So now my app is cluttered with delivered packages that I have to wade through to see what is en route or recently delivered. Please fix.
Needs work 1/5
The layout for this app is terrible. The FedEx app is 100 times better than this app.
The app needs a fix 2/5
I recently had a delivery that was initiated by the shipper much sooner than it had been originally estimated when my order was placed, and the new delivery date was likewise much earlier than expected. Because I would not be at the original delivery address at the new estimated delivery date and for several days afterwards, I went into the UPS app to have the shipment forwarded to a UPS Store near my “temporary” location.
The app allowed me to specify the desired UPS Store forwarding location, I paid a subscription fee for MyChoice forwarding, and the app allowed me to complete the forwarding process.
After a couple of days I noticed that the tracking information still indicated delivery to the original address. Finding no way of verifying in the app that the delivery would, in fact, be completed to the forwarding Store I called UPS.
UPS informed me that the shipper (Apple) did not allow the shipment to be forwarded. So why, then, does the app allow the processing of a forwarding directive and accept a fee if the shipment cannot be forwarded? Shouldn’t the app be coded to check to determine whether forwarding is allowed for a specific package??? I would think so….
Take pride of consumers packages 1/5
Every time something ships within UPS I get nervous. I’ve had a bunch of my packages damaged and missing. Just recently I did not get my $450 package because it was “damaged”. (More like stolen). Now I have to wait a couple of months for my replacement. Thanks UPS!
This app is awful, not at all user friendly, deleting.
worst delivery service 1/5
they “missed” me at my house even though i was fully there. Then they just take my package to an access point of whatever - so now i gotta spend a whole as hour tryna get my stuff. Totally defeats the purpose of a delivery service. First and last time i ever ever use this peice of garbage delivery service.
Follow my delivery isn’t accurate 1/5
Twice in the past two weeks I’ve had issues with this app when using “following my delivery”. Won’t be using it again and also the chat doesn’t help at all.
App is not accurate 3/5
Waited on a delivery and watched the map. Little truck never moved. Called UPS and it said it wasn't even in my city! It does not accurately portray where things are. Followed again on another day same thing. If one is going to have a service please at least make it authentic and not a gimmick
Love the app! No complaints 5/5
By Deb in TN
I love the UPS App. It alerts me when my packages are coming and does a fine job of updating any changes to the delivery. It also alerts me when there are other packages scheduled for delivery to my address. It only includes info on where the package is coming from so it doesn’t disclose any detail that would ruin a potential surprise. That is also very helpful. I see a lot of people giving lower ratings due to changes in delivery dates or times but that is not really something the app controls. Schedules sometimes change and can’t be helped. The app lets me know if that happens. It is also dependent on other people updating the system. I personally have no complaints about that either. But I also believe we have some of the best UPS delivery people that there are. I have zero complaints about this app.
NEEDS A CALLBOX OPTION 1/5
By Donatos Fan
There is zero flexibility for delivery instructions. None of the options will work for my condo building. Please add an option to have the driver use the callbox so I can buzz them into the lobby where every other delivery service manages to leave our packages without issue.
Lifesaver App 5/5
By AJ Yi
Due to recent serious health issues, I have had to utilize CVS/CAREMARK for mail order prescriptions and medical supplies. This app has allowed us to track and receive all of these important meds & medical supplies. Since some of these meds are temperature sensitive, it is important to receive these packages in a timely manner. Also since most of these packages needed a signer, the ability to track the UPS delivery has been truly a life saver.
Never works 1/5
I had the app for over a year on a iPhone XS Max and the app still yet to works
No response 1/5
By Torrie 🤘
UPS mess up on system.. I tried to fix on it but it wasn’t successful and u need to fix UPS ‘s right system. Thanks a lots for waste my $$ for nothing
Follow my delivery works again 5/5
After crashing the app for a while, follow my delivery seems to be working again.
Good app with good features.
Was WAY better previously 1/5
I don’t know what UPS has done to the app, but it’s terrible now. No more Follow My Delivery. Deliveries that I know are coming don’t show up. The scanner won’t accurately scan a UPS label any more. How do you take something that’s working well, and screw it up so badly???
Inaccurate cutoff time. 1/5
Cutoff time is completely off. Please update. I should be able to call at any UPS location and know when the cutoff time is. The answers I get is “the truck comes by once a day.” I need to know what time!!! Also your drop box needs the cutoff time printed on it. If I see one that said not pick up until 5 pm, it should have pick up at or around that time. The UPS did not come by. I waited till 5:45 pm. Do better!!!!
Stay away from ups 1/5
Ups is the worst postal service one time I ordered Jordan’s they shipped it to the wrong place now I’m waiting for the iPhone 13 and for 4 days it says government agencies and I try calling all you get is the computer, so are you trying to say my iPhone is lost cus you don’t even know where it is
Follow my delivery appears to be fixed now 5/5
Tried “Follow My Delivery” today and it appears to be working. No more crashing of the app. Thanks for.fixing this.
Rough user experience 1/5
The app is lacking in design and attention to detail. Best to just use Shopify’s tracking app for UPS orders.
App is crashing not following. 1/5
I actually really like this app. It does have limitations on shipping options that you have to do directly on the web site tho.
My reason for rating so low is because the most helpful option in my opinion, to “Follow” my delivery has started crashing the app. Every time. Immediately, no map nothing, just poof and it’s gone. I’ve tried to find app support and it just goes to their regular website where tech support turns into technical help with shipping and business solutions. Maybe this is due to last week’s update to iOS 15 but it would be great to get this fixed soon so I can dératé the app. I’m waiting on this important delivery that they keep changing on me at least if I could see the map, I could jump on my bike and track him down.
“Follow My Delivery” mapping feature now instantly crashes app! 3/5
Would like to give a better rating, but perhaps it’s nicest feature was a map to “Follow MY Delivery” to see exactly where the delivery was in real-time. But now, clicking on that button instantly hard-crashes the app on both iPhone & iPad. 😖
In case you aren’t aware from the thousands of reviews as of late the app crashes. But the issue I am experiencing is that it is not longer updating my in route deliveries. I know this is a long shot considering you haven’t fixed the crashing issue, but can the shipment tracking issue be repaired this year?
Follow my delivery crashes app 3/5
I would rate this a 5 since it’s a great app, but a recent update seems to have broken the ability to follow a delivery. The app abruptly exits.
Follow my delivery on the map no longer works 1/5
When you hit follow my delivery button the UPS app crashes.
Every time I click follow my delivery on a package the app crashes and shuts off.
App needs update - bugs 2/5
Usually great, but when I try to use the “Follow My Delivery” feature on iPhone 12 ios 15, the app crashes, so I’m unable to track it.
Worthless update! 1/5
By Scott - Pasadena
The iOS 15 update is a constant frustration as it always crashes when attempting to Follow My Delivery, which makes the app virtually worthless!
When you try follow my delivery and tap on the button it crashes both on phone and iPad
Following my delivery 4/5
By LIL KRIEG
App is just shutting off when selected.
The app crashes every time I click on Follow My Delivery. There is no Feedback button in the app, so there is no way to report the crash to developers
Crashes and at least one Major Bug 2/5
Emails arrive indicating that an arriving package requires signature, and says to open app or account to sign electronically.
But the app and account say it’s too late to do so.
This has happened several times.
When I try to follow my delivery (so I can be there to sign) it crashes and I’m back at my phone’s home screen.
Good app! 4/5
Update 9/28/21 - still a great app but please fix the “follow my delivery” part. Broken on iOS 15. App crashes when selected.
The UPS app is better than most other shipping apps. The only thing I can complain about is that they post a two hour “estimated” delivery time but then arbitrarily change it without notifying you, even if you have all notifications turned on. One other thing (but maybe not a fault with the app), many times I will track a shipment and it will stay stuck on the origin date and city and will not update any scanned transfers. I’m pretty sure a package doesn’t hop on a truck in CA and not get scanned until it is delivered to my door in my hokey, one horse town in MA. But still, all in all it’s a good app!
The app crashes as soon as you want to track your delivery 1/5
App is Riddled with Bugs 2/5
Follow My Delivery causes the app to crash and sometimes causes my device to stop responding.
Tracking activity sometimes does not show the most recent activity, even when the UPS website does for the same tracking number.
Boxes, lines, and text don’t line up (e.g. sometimes the Service Level shows the package weight, Scheduled Delivery shows who the shipment is from).
UPS telephone support is nonexistent. Any time I try to call with a technical issue about the app, I’m told to contact the shipper. How on earth is the sender of my package supposed to fix UPS app issues (I get that they can manage/change their shipment if I need to request a change to the actual shipment, but they can’t provide technical support for UPS).
App glitch 4/5
This has been a top-notch app for as long as I’ve had it (a few years) except the last couple of days the app glitches and closes when clicking on “Follow my Route” function.
Re-booting did not fix it. Cannot seem to find correct App service link.
Hopefully next update will fix this
By Too Bukoo
The app keeps crashing when I try to select “follow my delivery”. This app is garbage along with this incompetent company.
“Follow MyDelivery” option causing crashes 4/5
Overall, very good app, but for the past few days I’ve been attempting to use the “Follow My Delivery” option on both my iPhone and iPad. Ever time I click on the button the app crashes/closes and I have to re-open. Re-starts, updates, etc. are not remedying the problem.
Love the app 5/5
By Kara Chapman
I really love the UPS app but I have recently noticed when I try to follow my delivery the app auto closes out on me. Other than small hiccup the app is great!!
Follow my delivery? 2/5
It crashes, its been crashing since at least 3 updates ago.
Here’s an idea. If you are incapable of producing a feature that you had in. Remove it and get programmers that actually know how to write code.
Follow My Delivery Crashes App 4/5
On iOS 15, tapping the Follow My Delivery button crashes the app.
Latest update crashes every time I try to follow delivery 2/5
Normally this app is very useful. But the latest update crashes every time I try to follow a delivery. Maybe an iOS 15 incompatibility. Also takes one more tap than before to get to the information I want. Fix the crash and it’s a four star review.
App crashing when clicking “follow delivery” 1/5
The app crashes when clicking “follow delivery”. It’s also lagging. Really disappointing
Follow my delivery crashes app in ios 15 2/5
C’mon guys….surely your Development and QA teams can do better than this.
App Crashes 3/5
By Dream Wizard
I can’t follow my delivery, every time I tap it it crashes and closes, this is very frustrating !!!
Follow my delivery crashes 1/5
“Follow my delivery “ does NOT work with ios15 or iPadOS 15.
It crash the app everytime.
App crashes click follow my delivery 1/5
The app crashes when you click on the “Follow my Delivery” button. OS - IOS15, UPS App Version188.8.131.52
“Follow My Delivery” Crashes 1/5
The “Follow My Delivery” function has been crashing and non-functional for the past week on multiple iOS and multiple app versions on multiple device types.