One of the best! 5/5
Ive always said Zappos was one of the greatest online stores ever. They should be awarded for their customer service and lightning speed shipping. I believe their warehouse is right next to UPS’s Louisville hub. This app is the best hands down! Scan your credit card in. Its hilarious!
By ja samo ja
I just love that you have some many shoes available in wide. I have wide feet and it’s very hard to fans shoes that fit.
Super Easy Shopping 5/5
I love Zappos! They are fast on delivery and have free returns! They carry many brands and I’ve shopped clothes and accessories like Maui Jim sunglasses. Quick, easy and I can shop from my couch. You just can’t beat the convenience.
LOVE ZAPPOS! 5/5
I’ve been shopping with Zappos for many years and it just keeps getting better and better! Zappos makes it so easy to shop from home. Returns are easier than going to a department store! Best of all, you can try everything on at home. You can’t beat free shipping and free returns. I like reading other customers’ comments and find them valuable.
Zappos as added so many luxury brands, as well and not only shoes, but clothing, too!
Zappos- please get a contract with Theory women’s clothing. ;)
Fort Lauderdale, FL
By Ags rule
I am always 100% satisfied with my orders from Zappos!! Best place ever to buy shoes and delivery is fast.
Zappos how do you do it?
I would love to know!
I love you guys,I really do!
Customer service,availability an choices of products,returns..everything 100%!!
What's the secret?
Pics too small 4/5
This is a great app, but the pictures are too small and you can’t enlarge when scrolling. If you’re on your phone, you have to click on everything to actually see it.
First Choice for shoes 5/5
Absolutely my first stop when searching for shoes. Easy to navigate site and great customer support.
No Surprizes 5/5
By Go LSU
Good people to do business with.
By UPSET FOR A MINUTE NOW
Jason who assisted me is the greatest!!! He provided excellent customer service and has made me a Zappos customer for life!!! I’ll be referring Zappos to all my friends and family.
Great Shopping Online 5/5
Hate going to the mall this website is perfect! Love that shipment arrives super fast!!
All reviews are accurate, everything is on time and as ordered. Perfection.
Too easy 5/5
Zappos you make it way to easy to shop! LOL. Love it. Service is outstanding!
Love Zappos and Love the APP! 5/5
Makes my life so much easier!
By Lesa Owen
Great app and shopping site. Only thing I wish that was different is the option of checking out with PayPal.
These little boots booties or so comfortable I just had to order another pair 5/5
By 3 strawberries-SF
An easy and convenient way to buy shoes! 5/5
This was by far the most convenient shopping experience. The minutes used were brief and the selections were plentiful. I look forward to receiving my purchase soon.
General service 5/5
Excellent selection with loyalty program. Speedy delivery. Free ship and returns...makes it so easy to shop. Detailed reviewers are also very helpful. LOVE Zappos!
Service with a smile 5/5
No kidding - just look at their videos. Fab return policy.
Zappo’s is the best 5/5
Keeping this short and sweet best customer service I have ever dealt with. Top notch and will always recommend. Not to mention super fast shipping.
Love Zappos when in need of a last minute purchase they’ve never let me down next day it’s next day!
Love it 5/5
By LR R
Love everything about Zappos. From selections to customer service and shipping. Always my first place to look for something. 👍🏻
Great company -- convenient app! 5/5
By Exceeded my expectations
Great selection, best prices, awesome return policy. The app matches the customer experience and makes it very easy to look for what you need, save favorites, and find your the best shoes.
One of the best online companies and the app is very easy to use.
Fantastic Experience 5/5
Zappos provides an outstanding shopping experience either online or via the Zappos App. The app is easy to navigate and provides easy-to-use filter options to narrow down searches. Easy check out process and direct access to customer service either by phone or chat in the app.
And the Zappos customer service team is second to none. Fantastic!
Fantastic filters 5/5
With so many products options and styles it’s really easy to narrow down to exactly what you are looking for
Want blue clothing but nothing with orange, done!
Teva Terras 5/5
Perfect shoe for summer. I have a wide foot and large bunion on one foot. I can wear this shoe all day. I have multiple pairs. I always wear socks too, wool when it rains. Thank you Teva
Great app 5/5
By Kaleb 0428
Easy to use and great delivery time with products.
Very easy to shop with and gladly accepts returns.
Easy. Fast. Reliable 5/5
Zappos app and online store is easy to order from and their return policy is great. I love getting my shipments the next day for free.
Shopping Perfection 5/5
Easy, quick and great return policy
Days of good prices are gone 3/5
Still great selection
Searches are very annoying. Difficult to navigate on ipad and returns so many things that are out of stock.
Fast and easy 5/5
Great app! One of the easiest to use!
Easy shopping! 5/5
Super Fast Shipping, super easy returns (returned because of size, not anything to do with Zappos)
Easy to use chat in the app, questions answered fast, super nice and knowledgeable!
Would recommend Zappos and the Zappos app to anyone!!
The best! 5/5
By Raynn D
Free next day shipping, free returns! Love Zappos!
Amazing Company! 5/5
By You Be You
A company with excellent customer service. The times I have had to contact customer service, the process has been carefree. Zappos also believes in giving back to the community which makes them an even more outstanding company. Zappos makes each buying experience easy and seamless. We look forward to doing business with Zappos for years to come!
Dropped one star 4/5
Minus one for not having a way to delete a shipping address.
Love this app 5/5
This is a great shopping on line experience. High quality service at the touch of your finger tips :)
My go-to for shoes 5/5
By April in Kansas
Zappos is the only store I buy shoes from. The selection and service is unbeatable.
I love shoes! 5/5
Zappos has the verity of shoes!!!
Also had help with chat!
AWESOME THAT SHIPPING IS FREE!!!!😇
Difficulty signing in 3/5
Kept being told I have been logged out
Best customer Service! 5/5
The app and website were having some problems. So I called and they were able to take my order and it was a quick process. The shoes will be here - 1 day shipping!
Problems logging in 2/5
Usually I love this app but with the latest update it now won’t allow me to login.
First it spools with the logging in screen for about 30 second. Only to tell me afterwards that your session has timed out. :(
App problems since update 3/5
First, I love zappos, long time customer, best website/search features/customer service, etc, etc. I just updated my to iOS 11.3.1 and since then the app keeps asking me to sign in, so I do, and it immediately pops us a 'session timed out' screen. Also, will show NO products when browsing, only the 'recently viewed' stuff on the 'home' screen.
I'm sure they will have an update soon to fix these issues, but still a bit frustrating!
Not sure 3/5
Update: I updated the app and now it keeps logging me out as Soon as I log in! I literally can't log in right now. Please fix immediately.
Love this app. Great stuff. Great prices. Easy to use
Great App! Shoes are too expensive sometimes but on the other hand there are full model rows and sizes.
My order 2/5
Took 6 times entering my credit card data even using my ‘contact’ info and camera shot of my Card. Unsat. I was on my last attempt and would have deleted the Zappo app. Soured the experience after an hour of shoe shopping.
Happy is trying things on! 5/5
I love you guys for letting me receive things quickly, keep what I want and return what doesn’t work without regret! You rock!
By Phyllis Groveport Ohio
Make coupons available for frequent buyers would be nice
Quality products and excellent service 5/5
I’m more than satisfied with your service. I will be using Zappos more often for my shopping needs. Thank you.