fix this app or cancel my membership, you choose
Slow response time 1/5
By AAA App Useless
Even connected to WiFi, the pages are non responsive. A lot of useless discounts.
Too new to fully assess but very good first impression 5/5
Literally got app moments ago to track driver of tow vehicle coming to my aid. Will provide a more detailed assessment as time goes on.
Dimple & clean 5/5
By f250 diesel proud
Easy to navigate to helpful info. Good app.
Doesn’t offer any useful features. RIDICULOUS that it doesn’t provide any way to pay AAA insurance
Impossible to register 1/5
Downloaded the app while waiting for the tow truck to arrive. Spent 30 minutes trying to register with no luck. Keeps telling me the 16 digit member number I typed is incorrect, even though I typed it perfectly (like 12 times now!!!). Finally contacted both App Support and the AAA Carolinas Web team. Turns out that they haven’t upgraded their systems, so currently, ONLY PRIMARY MEMBERS CAN HAVE AN ONLINE ACCOUNT in the Carolinas! Means no app access for associate members. Shame on you AAA NC!
Expect Spam and Privacy Invasion 1/5
I agree with those who have complained about the need to keep location services on all the time, whether or not the app is being used. This is simply a ploy to send spam notifications based on your current and past locations. It continuously uses phone battery, memory and bandwidth resources regardless of whether or not the application is being used. As a result, I delete the app until I need to use it, then reinstall.
The worst 1/5
Worst app of all time....log in required for any little thing...walk with us into today AAA. Terrible App
Does not work well 1/5
I joined yesterday and logged in a few times but it shows that I must be a member after clicking on roadside service. I often click on login and it only shows that that page is loading and I can't go to the next page.
Junk compared to older version 2/5
The older version was pretty good, and gave access to much of what is available in the AAA tour guides. This new version does not have the points of interest for trip planning.
I tried this app when I first signed up and it was not offering much I needed. After a year of membership, thought I would try it again, and of course, can’t get it to recognize me, my account, send me a new password, nothing. Deleted it - again.
App crashes 1/5
Won't run on iOS 11. Using iPhone X
Rating decreasing over time 1/5
Once I downloaded the app, I opened it up, and loved what I saw. Great piece of work, stored my card ID, has all sorts of service features, and is decently responsive.
But the story doesn’t stop there. I downloaded the app on the side of the road, so I could get roadside assistance. I started a request, and 2 hour wait. Very easy and intuitive to start a request. Easy to follow up call.
On the line with the representative, figure out a way to speed up the request. But nope, the app doesn’t reflect it.
Get assigned to a tow truck driver, app has all the bells and whistles to show this, but doesn’t
Tow truck driver is on his way, app is supposed to track him, but doesn’t.
I am now sitting here, learning how many of these great looking features do not work. And there are more than a few.
Oh and added bonus. While figuring out if a tow truck driver could be here faster, the AAA rep let’s slip that their systems supporting app are both slow and take a while to update, and it’s much easier and faster for them to do things phone.
Overall, very disappointed. This is for the most part a good looking app, and has potential. But the fact it’s so slow, not well supported by it’s company, and the nature of the service is kind of emergent means that I’M not too impressed
Poor App 1/5
Doesn't provide service technicians your location and doesn't give an estimated waiting time for service. You still waste your time on the phone trying to get help.
25 year member. Terrible app! 1/5
This app is so useless and so out of date it's embarrassing. Seriously considering not renewing my membership for a 26th year. On my laptop I'm able to access my account information and AAA has no problem billing me or showing me my details through the regular website. But this app won't let me login, won't let me find a password, won't let me "re-join". Its nothing but a dead end. An app is such an obviously perfect thing for the AAA roadside (and other) services but come on get with the program and make this app work. Terrible.
Not even working 1/5
I’m currently broken down in 20 degree weather and the app won’t even stay open. Fully updated and brand new phone!
Your phone service is horrible! I have been trying to speak to a real person for past hour and a half to only be hung up on by the robot transferring me. Great thing I’m not bleeding to death and need emergency health care.
App crashes constantly after putting in my login info... can’t even use the app due to it crashing as soon as it is opened
App constantly crashing 1/5
Cant do anything in the app because it keeps crashing
Very difficult to input data 1/5
This app is not responsive to entering information. Every time I click to the next step it does not respond. It took me 5min just to register. Now the log-in button isn’t working.
Log in repeatedly fails even tho can log into the web site. Error messages appear scrambled (HTLML that doesn’t fit its container, etc).
Very sloppy app.
App & Service 1/5
Will not let me use. Claims my zip doesn’t match. I even pulled bill out and used same zip still says it don’t match. Get your app fixed cause you send that bill to me no problem and I’ve paid for last 30+ years plus I’m platinum member and AAA refuses to tow my personal Dually pick up.
App needs to be rewritten from ground up. 1/5
Is the app broken. Keeps asking me to log in.
As an app developer I would not be proud of this app.
Terrible. Don’t even bother. 1/5
Just downloaded the app because I can’t request a tow through their website(it won’t let you if your on mobile). Was able to request a tow fine then a pop up asked me to take a survey. Accidentally clicked it(I usually ignore surveys) and the app started glitching out. Can’t keep it open for more then five seconds. Tried restarting my phone and it’s still closing on me. I can’t even keep an eye on the roadside assistance alert now. Thanks a lot.
Unusable POS 1/5
Just attempted to use this to search for airfare, hotel and rental car. Froze every time. Seriously AAA you need to fix this app and put out a better product-It’s Embarassing.
App doesn’t work 1/5
Tried to request roadside assistance through the app but the login feature doesn’t work. Tried deleting and reinstalling the app but it still doesn’t work. Also tried to search for hotels on the app but after submitting my search criteria the app times out. Tried this several times too but nothing! This app is useless.
Keeps shutting down 1/5
I tried to use the app to check on the status of a support call I had logged 2 hrs earlier but it keeps shutting down. I restarted the app several times but it continues to shut down :-(
This app needs a LOT of work 3/5
App is very difficult to navigate and several features do not work
Trip-Tik maps is a joke 1/5
I have been a plus member for over 35 years. I have used serval items on the AAA app and older versions worked very well. This version doesn't even come close to the last one.
The Trip-Tik for directions is terrible. It doesn't show you the way you are heading. It wouldn't correct the map like g maps, apple maps, or waze. Waze is the best so far. With waze I could listen to another app like pandora, or Tunein radio. With the other mapping systems, it announces the next direction over the other app. With AAA app it shuts down when going to another app.
It would be nice to have it running with other apps.
Also when I was in an AAA office today I tried to use the app for identification it scanned. The old version worked just fine with no problems. The use of an electronic devise is to keep the wallet/purse with extra clutter. Now I need to carry my card all the time and remove this app from my iPhone 5.
So much for technology at AAA.
Just awful 1/5
Perhaps the most user unfriendly app I have ever used. It’s like a college kid designed it during an internship...and failed miserably.
Terrible app 1/5
Can’t login. Can’t reset password. Terrible Architecture.
Bug City 1/5
This app has a bug where you are continuously prompted to login. I never review apps but this one is so terrible I had to delete it and write one.
Sadly the update requires iOS 10 1/5
Wish it would've said that before I "upgraded". Now app doesn't work for roadside, which is all I needed it for. :(
Love AAA service though!!
Can't get roadside assistance here either 1/5
Couldn't get through online or or the phone to AAA so I downloaded the app to see if it would allow me to make a request. NOPE! Why am I paying $200/year to be stranded with no way to contact them? I'll be cancelling my membership as soon as I can get through to them!!!
Not for all circumstances 2/5
By Walking with the Lords
When you call the1-800 number it suggest you use the mobile app. So i did. First the app was down for over an hour. The lines on the phone was busy. I get it, high demand. Once I was able to get into the app, I. Made it to step 4 only to find out the reason I need a tow was not listed and I had to call the 800 number anyway. What a waste. AAA need to fix this so that anyone can request a tow or let everyone know on the phone which problems can be processed online.
It simply does not work (for me) 1/5
By I was a member since 1993
I could never set breakdown location online using the app, it only offers to call in AAA. AMEX or ALLSTATE Roadside services offering vastly superior.
Rather useless... 1/5
Just downloaded. Hangs at login and closes every two seconds.
Useless app 1/5
I downloaded it. The only options I have available are to download another app, call AAA, or visit the AAA website. There is nothing else I can do with the app. Why does this exist?
Worst user experience of any major app 1/5
By PA Lottery Fail
Always some issue with this app. Doesn’t load, can’t login, etc. I hope their roadside service isn’t like their app, or I’ll die of starvation if my car breaks down.
No good. 1/5
This app wouldn’t let me log in. If I could give zero stars I would.
This is a great app helps me every time I’m in need beats trying to talk to a representative on the phone I don’t like the location needs to be on but it does serve a purpose!
The way it rates your braking is terrible. If you drive a sports car that moves or stops by barley pressing the petal it records it as harsh driving. Then when you have to work at 5am, it penalizes you because it's "not a safe time to be driving"... it's crap. The worst part, it always is running your location in the background even if your not in the app in order for the Journey tool to work. Overall annoyed.
By The Punisher78
App won’t let me sign in anymore and is displaying the wrong number for my card. Contacted my AAA and even the desk person who answered said that the app was atrocious.
App is slow 1/5
This App is incredibly slow. I can’t even get my membership information to open. The app itself is barebones. Super disappointed with AAA. Pick up the speed speed with other apps like this hat will provide good and important information.
No confirmation or status on service calls 1/5
Requesting a service call works, but it doesn't provide confirmation or service call status. App is supposed to provide status, but this feature never works. You're stuck waiting not knowing if service is coming. Yesterday, I requested a tow but never got confirmation or status update. I got help elsewhere. 2 hours later, AAA calls to say they're on their way. Too late!
Track roadside assistance 4/5
App was tricky signing in, but once it stopped sending me back to “login” it was great. I was able to see where my car actually was, where was the agent & estimated time of arrival. So, for using it for the first time and being able to get info, I am very pleased. May rate this again for some of its other functions.
It will not let you login in to your account.
Doesn’t work 1/5
The app keeps closing on me. I can’t even use it!
Every time I open it it crashes. Useless.
Stalk much? 1/5
The app uses location services to, among other things, tell you you’re driving by another Hampton Inn or Pearls Vision and you can get a discount there through AAA. It’s great if you’re driving around looking to randomly get hotel rooms or prescription glasses.
So, then just turn location services to “Only while using the app” and problem solved, right???
Well, I’ve never seen an app so determined to track my every move every day. Every time I open the app I get this message that says I should turn on location services on to use the app, with a link to the phone settings saying to turn location services to always. Open the app, try to find a repair facility and get directions? Here’s your admonishment that the app won’t work unless you set location services to always. Wanna turn the notification off? Sorry, you can only ask to be reminded again later or go to settings.
It’s annoying and really shows how desperate they are to gather sell data points on their membership. It’s unnecessary, I can use the app just fine with location services enabled while using the app only. I’m reconsidering deleting the app, which is the opposite of what they want. Im pretty sure using their services and discounts is a bigger revenue generator than membership dues