AAA should be embarrassed to claim this app. I tried to use it call for roadside assistance. It crashes, doesn't load and flat out doesn't work.
So easy to use 5/5
Used the app to request roadside assistance after locking my keys in the car. Received a call back within a half hour. Joseph was extremely pleasant and experienced and made this whole mess less stressful
Great service 5/5
This app gives you fast service. It is very convenient.
Is this app obsolete? 1/5
I downloaded this app and enter my zip code and it tells me to download auto club express. Is the AAA normal app not available anymore? If so why not just delete this in the App Store? Waste of my time
Waste of time 1/5
AAA sent me benefit documents that encouraged me to download this app. I decided to try it despite the poor reviews. When I opened the app and entered my zip code I got a message that I had to download another app instead...this one even more poorly rated. What a waste of time!
App freezes 1/5
App freezes every time I open it. If I manage to get to a selection it'll freeze there and I have to restart it. Absolutely useless. It can't communicate with my on board device because I can't even get that screen to load.
I have used AAA twice in the past year, and both times it has been a quick courteous response and experience. I highly recommend them for piece of mind.
Great app. 5/5
Downloaded and used it with no problem.
App crashes constantly, vehicle location incorrect 2/5
This app crashes / hang constantly. It is nearly impossible to use. Plus the breakdown location displayed is different from what their service center has.
THE WORST! 1/5
I don't know what you did to this app, but it's awful now. I'm not sure what kind of testing you did that would lead you to believe this app is use friendly in any way. Please fix!
Hard to use 2/5
Every time I try to look up a flight or a hotel, the app freezes when I choose the date on the calendar. There is no way to get back to fill in the other information. The trip function is hard to use. The only useful part is finding services nearby.
Won't start up anymore! 1/5
I've been using this app for nearly a year with no problems. On my iPhone, it now fails on launch.
Please fix! I use this app frequently and depend on it.
When I double clutch the home button to kill all of the apps running, this one is stuck in the cheapest gas screen.
Not very useful 1/5
I downloaded this app so I might be able to use it in an emergency. But I have to login with my membership ID and password. It's a waste of time and difficult to access my account on the road without the app remembering my username and password.
Smooth sailing 5/5
By Rudy Cano Jr
Service was great and fast thank you
Cannot even get to log in screen 1/5
I cannot even get to the screen to log in to access my membership. This app need to be replaced.
Great Planning App 5/5
I just re-downloaded this app from the App Store for the second time. I initially downloaded AAA two years ago and wasn't all that impressed, so I deleted it.
I just downloaded the new version the other day and I find it to be an outstanding road trip planning tool.
Using the map function, you can save addresses, contacts or points of interest. It will also filter the map to show campgrounds, lodging or other POI's. (Campgrounds is what I'm looking for.) Then it will route directions and calculate approximate travel times from my current location or, by manipulating the itinerary, it will calculate from one point to a another.
I'm sure the database is incomplete but none of them are. My assumption is it will develop over time.
App with great potential that falls short at every turn (no pun intended). Membership information must be constantly reentered, fails to send accurate locations when requesting service, editing account details proves near impossible and best left to the online website or call to customer service. Just an incredible disappointment. There is nothing exotic about what it tries to accomplish, it just doesn't do anything adequately... forget excelling or even attempting to realize its potential. This is a very sad app that frustrates in its execution and failures. If it accomplished the most basic of its tasks, it would be a great help, but no.
Always works 4/5
This app never has issues. I love the lowest gas price too.
iPhone 6s Plus app doesn't respond at all 1/5
It's a horrible experience to use the app. Carrying ID cards and using website are the best options. App stucks and doesn't respond to any user actions. Have to kill it every time I try to open the app.
Got a better Roadside Service and Auto Insurance elsewhere. Uninstalling from my iPhone.
App lags, gotten worse 1/5
By HP LAH
Devs, please fix this App. It lags on the iPhone 7 and is almost impossible to use to book hotels.
Love it 5/5
By Emily Marie Ortega
Won't open 1/5
I updated to the latest version and now the AAA app won't open.
No problems 5/5
Update this app 1/5
Terrible app. Isn't optimized for larger screen iPhones. No easy way to login with your AAA membership.
Terrible, better off calling AAA 1/5
App locks up when I'm trying to verify my membership, tough to navigate. If you're tying to use it for roadside assistance you are better off calling AAA.
Horrible and Useless 1/5
I've been a member of AAA for many years. When I recently got my first smartphone I thought an AAA app would be useful, esp when requesting roadside aide. However, there is no possible way to sign up on this app...no place to put in your member number. After you laboriously enter all your info, not even knowing if this is a secure app (they want birth dates, credit card numbers, etc.)...then you are directed to sign up and pay. No features or way to indicate that you are already a member and have already paid. Whoever designed this wasn't thinking. For those who are already members there should be a place to enter your member number *and then* all your data should appear without you entering all of it...with a few security questions to assure it's really you, of course. But this app stinks. Don't waste your time on it. They may change it someday, but as of 2/8/2017 it is useless. Stay away.
Worked Great! 5/5
Got a call from AAA dispatch within a inure of submitting request!
What I use is excellent 5/5
I use the app primarily for assisting me on the road traveling and directions.
I still order trip tickets, however, it is based on the trip as laid out and saved to "MyTrips" trip app.
It is the only app that allows you to determine lodging options on the fly.
Never even got to the gate 1/5
I expected this AAA app to already have my vehicles on file to be recognized once I enter my membership number. I should not have to manually enter each one in order to get assistance. Waste of time. I will use the customer service phone number on my card. They know my name and vehicles right away and even ask by make and model which car I need help with. I'll take a person over an app.
No issues 5/5
Never had any hiccups with the mobile app. I always request service with this to skip all the questions over the phone about location and membership info since I'm always logged in. I get a call with an automated estimate time and another when the responder arrives. It seems to take no time. It's been years since I feel like calling AAA is a hassle.
Your APP 1/5
Your app is useless to me! Will not work! Does not even recognize my membership number! Been a member for 33 years!
Needs help. 1/5
3 alerts, can't find any alerts. Roadside works ok.
AAA review 5/5
I really like this app and love knowing that it's there when I need it especially in case of vehicle breakdown. Also love the trips AAA offer too!
Just a bad app by bad developers 1/5
App constanly crashes and displays stupid messages instead of functioning. I know how to drive and to pay attention, really you need popups to tell me I need to pay attention??? What I need to do is delete this app. Maybe AAA will pay attention and hire real developers. Written for ONE platform but it crashes more than it works... AAA stop sulling your great reputation with the cheapest garbage programmer you could find. Sorry, but low class bad is hard to be tolerant. Fortunately, I'm not stuck on the side of the road. but two days ago the app was worthless, but the 800 roadside still works great.
Roadside assistance drops connection 1/5
Buggy app that drops link with AAA - expected better
AAA app and support services saved me! 4/5
Thank you AAA! Tire shredded on raised highway and no spare. Sent a signal through my app. Within minutes they called to verify/clarify my exact position. 20 minutes later the truck was there to tow me to a tire store near my home. The driver was courteous and friendly. All in all a very positive outcome to a potentially nerve wracking and dangerous situation.
Very Convenient 5/5
A Great App. Easy to use. Very helpful.
Not worth downloading current version. 1/5
Freezes and hangs all the time. I've had a lot of versions and each one seems to get worse.
Love it 5/5
By Clay born
Onboard device 4/5
Onboard device is a great idea
No longer works on ios9 1/5
Update to new app that replaced old aaa. In other words. This app.
Main use for me would be service calls for a disabled vehicle. Well. The interface is total crap. After an hour of waiting it finally showed the ETA and supposed location of he tech. After 15 minutes of showing was literally across the way of a major intersection ot never moved even though the lights have cycled a dozen times. Super easy location I was stuck in. A wawa on corner of major intersection. Over an hour and no call. No tech. Total joke.
I've used this in the past and it worked great but now at 1% battery life I am screwed. The app loads but none of the selections are selectable and the app is like a screensaver tease.
Good no problems 4/5
Great app. Glad I have AAA.
Just started using app- great as expected from AAA 2/5
I just uploaded this, but am excited about using it on my upcoming trip. You can see attractions along your route that you might want to visit, along with restaurants, gas stations and such. I will file new comments after I actually use it while we travel. Love it for planning.
**not good when changing plans w route. Slow to load and required loading entire new tripkit. Don't like that I can't review attractions with out maps.
* current version crashes a lot on iPhone 7Plus. Won't even load sometimes even though I have newest phone with 256gig memory.
App is primitive 1/5
This appears to be cobbled together from pieces left over from other apps. It does not well for an iPhone. It has confusing layers. I could not find one big button to call for assistance.
useless & lousy! 1/5
By can't even get it going
can't even get the app to start. i put in the zip code it requests and it loads for several minutes and stops. will just use the 1800 number in case of emergency and hope that works better than the app!
Terrible...needs immediate attention 1/5
Slow loading and today would not load at all. Half the services are not available and the insurance info unavailable completely now! Once worked well but this app needs to keep up with iOS updates.
App freezes and will not work 1/5
I'm running the app on an iPhone 6s with current IOS and version of app. Ever since the most recent app update, it immediately freezes upon opening and I cannot make it work.
Cannot Use App 1/5
After several frustrating minutes spent trying to log in, it makes one wonder if the app developer tried this app on an iPhone before submitting it for the paying AAA customers.
App will not scroll, CAPTCHA text will not recognize proper input for account creation.