Opens then closes after update 1/5
App is useless now after recent update. It just opens and immediately closes after you tap the warning about using the app while driving.
Got stuck / Road trip 5/5
We signed up for AAA when we decided to take a 4300 mile road trip. Before that my son’s truck broke down and I used the app to get a tow. It al worked out great and the trip maps are the bomb. For road trips or car problems the AAA services rock!
Straight Trash 1/5
It won't even let me log in. It asks for my zip code, tells me to download Auto Club, and then brings me back to the zip code page in a never ending cycle of disappointment.
NEVER USE THE APP - Call the 800 number 1/5
I used the app for the first and ONLY time. I have never had issues when I make a phone call to get roadside assistance from AAA. However, when I used the app, instead of towing my car to the service station 1.6 miles away, the app changed the destination to 35 miles away. AAA towed it back, but I was still responsible for the $133 in extra miles to their destination. I have been a member since 1990. We have used this same mechanic for since 2002. Even the AAA person said he would never use the app for fear of this same thing happening.
This is USELESS
APP Not functionable 1/5
Downloaded Nov 15th based on adds in latest AAA living magazine but major sign in issues. Appears corrupted. You cannot join as it will not take your zip code or e-mail address after entering your AAA membership number. Suggest IT needs to take a look ASAP. Not an "operator error" issue.
Works well 5/5
The app is an excellent addition to the AAA package.
Service request by app is awesome 5/5
I like to be able to put in my service request through this app using my precise location instead of having to call and customer service making a follow up call to me instead of the old fashioned way.
AAA App 1/5
By Mr. Moto
Your latest so called bug fix for the IPhone X has caused the app to no longer work. Your update for IPhone X was three days ago and it has yet to update. Fix it!
Just did the upgrade went to use app and it frize up. Not good
Surprisingly bad app 2/5
By Puzzle Grandma
AAA has been around for years and years and I love doing business with them, but this app is shameful in regards to how poorly it is. It does not provide updated information, it’s difficult to navigate and when using it for hotel reservations, it does not provide complete information so you know what you’re reserving. You would do better to handle your travel needs the old fashioned way. Call and tell them you’re a AAA member. Forget this app!
New app 4/5
Easy to use and much quicker than calling being on hold
I got the app as part of a sign up incentive for AAA insurance but if I could I would delete the app. It doesn’t show my journeys for days and only after I call tech support. It’s hard to keep track of your driving and work to change it when you cannot see what you need work on without calling every single time.
It’s a good concept for an app and it would be a wonderful way to see which of your driving skills need work on if it could be fixed to actually work and log the journeys.
Good Idea, but defeats the purpose 1/5
After you’ve scheduled roadside assistance, the app is supposed to keep track and remember the time and location of the request, as well as allow you to enter and view said requests to see an update regarding arrival and more. But once you’ve submitted a request, you better leave the app open. because once you close it, or navigate elsewhere, the request vanishes out of thing air. Now you don’t know if here really is someone coming, or if there isn’t. There’s no way to tell. And if their phones are on blast, good luck getting ahold of anyone. This app could be a lot better.
By Chuck's Aunt
Trying to load latest “bug fix” but nothing happens. I think the bug fix needs fixing.
It doesn’t show my insurance 3/5
Very primitive app. No way to see your aaa insurance information or to pay for it.
Needs updating 2/5
Needs serious updates on recommended places. Many of the restaurants in my area are closed or not in the location shown.
In violation of ADA — possible $16M five? 2/5
When you have a breakdown and need service, when you press call AAA you are given a phone number. What’s wrong with that?
Plenty! Federal regulations in ADA states when only a phone number is given an alternative method MUST be provided to allow hearing impaired people to access services. Text or email are two possibilities.
Asking me to find someone to call for me is the same as asking a person in a wheelchair to make his own ramp.
Wells Fargo was hit with a $16,000,000 fine due to their refusal to make reasonable accommodations.
There are lots of hearing impaired folks. Dr Bernie Hale states we would make up the 3rd largest ‘nation’ in the world!
Long term customer 4/5
By stranded but not disappointed
Initially I just wanted to track the driver’s arrival to ETA and avoid the 5 mins musical peak time wait for customer services. it did that well. I also used it to track delivering my towed car to the dealer. That was an emotional comfort. It was also great not to have to go 20 mikes w/the car and be stranded. The app wasn’t difficult to load & use. For what U get in an emergency with a little cleaning up of the user interface it’s 5 Stars. I recommend its convenience, especially if U R familiar w/using apps to call for cabs and in a safe place to be distracted while using an app
Bad UX 3/5
Great app to have. But a horrible experience. Please hire a user experience designer and QA tester!
Couldn’t even get Roadside Assistance to work. 1/5
So my car broke down at work and I was hoping to make the whole situation easier by using this app instead of having to call and wait. I filled out everything to the last point where you give your number you’d like to be contacted at just for it to say error and tell me to call. Extremely frustrating as I had high hopes for the app.
App freezes 1/5
By Live by dew point
Trying to find hotel in Minneapolis - app keeps freezing - grrr - why even have the app????
AAA App 4/5
Kept me informed. Let me know when to expect technician. Time line was acceptable. Felt safe while waiting.
New app 1/5
Poor, the old app worked, this does not. Can't ever get local gas station prices. Terrible new version
Good but not motorcycle friendly 4/5
Overall a useful app.
However, to use the built in capability to submit an assistance request requires you to select a vehicle from the ones they have listed by make and model.
This is limited to cars so I wasn't able to use this feature when I needed help with a motorcycle.
Was effortless 5/5
Got my car jumpstarted in record time. Thanks!
Really annoying issue 1/5
I never installed this app, because location services was either always or never. Now that iOS 11 allows you to choose while using the app, I installed it. But after the app has totally been closed, the first time it opens, it always asks you to turn on ALWAYS in location services. They need to get rid of that.
Don’t use this app 1/5
Was tying to explore my options for paying my bill. Clicked on the billing tab and was immediately taken to page to pay my bill. Only option was ECheck. (They do take debit cards and cash at the offices) one click and it said thank you for your payment. WHAT! No verification of my account, no asking if I wanted to proceed with payment...nothing. Immediately received email w confirmation number that DID NOT state the bank or account that they took the funds from. Waited 38 minutes on hold before I was given the details. Not using this app again. Had to run to the bank as the payment is not due for 9 days and pension check doesn’t arrive til after 1st...😡
downloaded and it only asks me to download a different app. then why have this one?
Trying to set it up and entered all my correct information, acct no, etc and it won’t create an acct.
Typical AAA system which doesn’t work. My friend works there and they are so antiquated.
Car Insurance 5/5
By mission peak
I wish with this app you could pay your car insurance through the app.
App doesn't work properly 1/5
By marc adderson
After logging in, if I want to use one of the services, I am prompted to log in again. It's an endless cycle of logging in leading to nothing.
Login Issues 1/5
By Liza Ri
Seriously, don’t waste your time. Even after resetting my password, still unable to login.
False advertising 1/5
By Auto club member since '02
App doesn’t allow you to report or check on auto service calls, as promised on their site. Not much you can do with the app that’s actually useful. A waste of space.
App still not downloaded 1/5
New member. Excited about joining until I went to download the App. Two hours later on one phone, still "Loading." On another My Membership card is not available now to see in digital format. ("So that you don't have to carry it any more!" Ha!)
This app failed when I needed it 1/5
My tire blew out while I was driving, when I pulled over an attempted to open the app it kept telling me to update to the newest version. Once I knew I had the newest version and I still couldn’t use the app I deleted it and reinstalled. It continues to fail. I am trying to get to work but instead have to fight with an app. This is so disappointing I am canceling my AAA service since I can’t rely on them.
Great app 5/5
Easy to navigate trouble free app
One of the worst written apps in the history of the App Store! 1/5
Updated info and another year of AAA service. This app is, despite what some say on here, USELESS.
I could not change membership info in the app, because we moved. They have multiple regions and each one is it’s own entity. It took three weeks to get the issues ironed out and in order to update the app I had to delete it, download again and then I could not sign in. You can’t cut and paste, type in, etc. it just keeps saying error.
AAA, there are some up and coming outfits who are doing better than this and this may be my last year with you.
Frustrating as all $&@-/);(
Onboard device 1/5
Onboard device can't be connected with iOS11 via Bluetooth. After I updated my iOS, it happened. Please fix it. If it is a problem of Onboard device itself, my device only works for 4 months.
Great App 5/5
By MK 82
Very easy to use and an easy way to keep your membership card with you and easy to get road side assistance.
Not covered 1/5
I recently got in a minor wreck and they wouldn’t cover the car and the other vehicle and now I have to pay 1,100 for the repair on the other car, this insurance is a joke.....
Won’t place a service request 1/5
App will not actually place a service request. Every time I’ve used it I’ve gone through the whole process in the app, only to have it fail and I have to call anyway. I don’t plan to use the app again.
Awesome new version of this app!! 5/5
By Vee Real
This app is extremely user-friendly, beautiful to look at and easy to find things that you were looking for.
The best part about this app is being able to order roadside assistance right from your phone.
Kudos to AAA and their crew.
The new app is where it’s at!!!!
Anything but AAA 1/5
Scarcity mentality meets outdated service model. There must be an app to replace aaa which doesn't charge such prices for relatively limited benefits
Update doesn’t work 1/5
By K in Nm
Used this app last week to do a trip map for a road trip. Now all it lets me do is download some other AAA app that doesn’t have the mapping function. Bring back the old app! The new one is useless.
Disappointed & Frustrated 1/5
Had to call 10 TIMES to request a service call ( Literally )!!! The automated service rang a few times then shut off😡😡😡. I’ve noticed a pattern of this over the years when a sporting event is taking place, AAA can’t be reached. I waited 2-1/2 hours later then the automated service worked & the truck arrived 25 minutes later!!!! WTH. I’ll be going back to Allstate now.
Really Poor 1/5
By JFB Online
Awkward and clumsy when choosing starting and ending locations; visually poor because of the AAA locations that clutter up the map. If you want to plan road trips, this is the worst software available, which is odd because AAA does this as a historically core product.
Still bugs 1/5
Current and past versions over 2 years - disasters. Current one goes blank when you try to book a hotel or even get info/rates. I pay big bucks for this? I’ve been to their palace in Heathrow - sadly they live in a middle-ages castle when it comes to App design/usability.
Slow and disfunctional 1/5
Looks like AAA invested in the ideas for a great app, but all of that is useless if it is slow, doesn't allow login, and traps users in a technological circle of inaction. Hope they put some effort into making this usable.
Worst App I own. 1/5
Of the 100+ apps that I have, this is by far the worst. Their website isn’t much better.