I have used this app for a multitude of things, but now everything is jumbled together that I am not able to make reservations. Please fix!!
I needed to tow my car from one shop to another. I received notifications on all request status updates and exact time of the tow arrival, and when the service was complete.
Unfortunately, many people review this mobile app based on their experience with the AAA business. My experience with the mobile app has been great.
Old and Outdated UI 1/5
This app hasn’t updated their UI since the iPhone 6 came out in 2014. The UI is scaled to the 5S screen size. Get with the program.
Also, poor multitasking support. What is this? 2010? Has to reload every time you swap back into it.
A great example of poor app design.
Stopped working 1/5
The app has stopped working when I try and get directions it comes up to make sure I am not off road. So I uninstalled and re installed still won't give directions
Can’t login 1/5
I downloaded this to replace the old apps Roadside and Triptik which no longer work under iOS 11. I tried to login and was taken to a nonexistent webpage (404) error.
Useless annoying app! 1/5
The first thing this app does is tell you to download a different app!!! Than that app forces a login screen which is near impossible to get past.
Come on AAA, I expect better from you!
New update killings phone battery 1/5
New update killings battery if running in the background
Had to delete to reinstall 3/5
To get latest version to download I had to delete and reinstall.
Great Product, Lousy App 1/5
This is not a review of AAA as a product. I’ve been a member for two decades, and will continue to be one for a long time to come. But sadly, the app is a poor reflection of the company. The UI/UX is about 10 years out-of-date, and that’s not factoring in the fact the menu bar resolution and other elements haven’t been modernized. The app often loads web views in a custom browser with doesn’t allow access to extensions like your password manager of choice.
I have a lot of apps on my phone, and this is the one I dread having to launch the most. AAA needs to completely rethink and rewrite this app from the ground up. But given the slow response to direct feedback to their team (I’ve written periodically for years), I’m not holding my breath.
Did not update arrival time 4/5
For the most part this app is pretty good but it did not keep an accurate update on the drivers arrival time. He called and said he would be at my location in 10-15 minutes and the app kept saying he had not left.
By Mr Whirlique
Member since '82
Doesn't recognize my zip code so won't let me register
Quite possibly the worst app I've ever experienced. 1/5
I hope the development of this application didn't cost AAA any money. If it did, I commend the fine folks at AAA for finding the absolute worst possible use of those funds. If I could rate 0 stars, I would. That would actually be generous, as I believe the app deserves a negative star rating. There is not a single positive thing to say about this application and I think the entire AAA organization should feel bad that it exists.
Great app 5/5
Love this app ! Worked great and a big help!
The app needs a lot of work 3/5
The app should load faster, and save trips
I tried to use both this app and their website to plan on Triptik. Horrid! I could not get it to work AT ALL on this app, the website feature was nearly as bad. I finally put together a trip and it showed me the map and stops. I saved the Triptik but when I call it up again, all it shows are the stops. Where is the MAP? Everyone is right. Not ready for prime time at all. AAA you should be ashamed of yourself!
Great Experience - The app makes a great service even better. 5/5
The app was extremely easy to use. I had a flat and had never used the app. I opened it, scanned my card, added my car, allowed access to camera and location services and voila. Took about 3 minutes. Almost immediately the technician was calling me. Literally 2 minutes tops. 30 minutes later I am on my way.
Drains Battery While Running in Background 1/5
My battery kept draining quickly this past week and it's all because of this app. Haven't opened it in months. My phone would be dead in 4 hours after it was fully charged. Left without a working phone while on the job, not good!
Background activity without permission drains battery! 1/5
Twice now in recent weeks I've found my iPhone battery completely drained. When I look in Settings-> Battery at the battery usage, the culprit has been this AAA app's background activity -- even though I had not started the app.
This morning it had used 87% of the battery usage in the last 24 hours, all as Background Activity -- even though its permission for background app refresh was turned off! It shouldn't be doing that at all.
Not All That Bad 3/5
By kingpin of midwest
The app has minor problems but not weird enough to downgrade to 1 or 2 stars. My experiences in the 'new' version has been no problems! I zipped thru and even upgraded my membership and it flowed nicely. Give it a chance...
Worthless app 1/5
It keeps telling me I have to use the same zip code as my billing zip code even though I verified with aaa that the zip they have on file is the same one I'm using.
Disappointing from a company who seems customer-centric otherwise.
Horrible. Should be removed 1/5
Imagine purchasing a service. That service has an app. So you download it and it should be easy enough to set up with a login. Furthermore if you have a member number it should take it. Nope. I've been using Apple apps for well over a few years and this is the worst. It won't even take all the member numbers before it pukes. Useless. DELEATED!
Can't login 1/5
Not ready for prime time 1/5
As a retired IT professional, I would never have let one of my employees put this app into production. I wanted to bring up a saved trip from last year and gave up after being taken to the login screen five times. It's a pretty simple application and easy-to-use on a laptop, but the iPhone version needs a lot of work. Whoever approved this app to go into production should be severely counseled.
Notifications/Pop ups delayed by 2 hours 1/5
Had a service come to my car. 2 hours later I received a pop up that the job has been assigned to a technician. 1/2 hour later received another pop up that a technician was on their way, 1/2 hour later (3 hours after call completion) I receive a pop up that my technician has arrived.
Love the concept of the app... terrible execution that completely defeated the purpose. Also - sorry, but in today's app world, how can an app not support TouchID and remember your login information?!?!? WAY behind the times...
Disappointing service 1/5
By Dan H01
Just downloaded app when my car would start in driveway. Requested help on line. Still waiting for the truck after three hours. No updates, no calls, no nothing. Will reconsider renewal when time comes. This is a joke.
AAA is great, this app is not 1/5
It feels like it was paid to be made by an outsourced company which got lucky earning the contract. The resolution doesn't fit my 7+. It's been that way for more than a year. They don't seem to be spending anytime fixing things. Use this app for only the most basic needs. Everything else should be by phone or on their decent website.
Can't get past the login. 1/5
Keeps showing my account info separate and a skip button before the services.
Terrible app non intuitive, still can't find place to put in reference #
The worst!!!! 1/5
Can't even get past the login screen!!
Nice idea. Poor execution. Plagued with glitches 1/5
Sep-2017 update: slowest - app - ever. Period. a year into it and still plagued with bugs, missing images, connection problems. But unless you sync, you don't get your discount, so it is like a bad marriage.
Nice features, but after a month of use I still keep on running into inexplicable random glitches and bugs. Very poorly QA/QCd. A long way to go, still.
Update: After several months of use still garbage--doesn't update trips fluidly/easily; works horribly half of the time
A great app. Works fine. Calling in works faster, but online works just a great.
Terrible APP for Finding & Booking Hotels!!! 1/5
By Edna S.
This used to be a good app. Now it's terrible!!!! Whoever was allowed to make this app so bad should be fired. Even though a AAA member, I use Booking.com now as this one works so bad. It's not as bad on iPad, but the iPhone version is the worst I've ever seen!!! Please fix this app so it's easy once again to look up hotels!!!
Horrible app 1/5
Update this app. Make it user friendly. It is so basic and generic and behind the times. I couldn't even create or manage my account. Downloaded it and deleted in 5 minutes later. Get with the times.
As much money aaa charges for their service it app should run top notch! You should be ashamed of yourself to put an app out that doesn't work. IF you can even get it to load the scan of card is horrible!! My one year old granddaughter is smarter than this. You get all green bars and it just sits there and keeps telling you to put card in box when it is clearly there. The one time it did do it I got error message saying error loading had to uninstall and reinstall and then it was even worse. All I wasn't to do is see my freaking bill to pay it. Well guess I might just look into another provider. Consider getting with the program aaa or hire it that know how to build an app. What a joke you are!!!!!
Worst App Ever 1/5
I've used many apps and this one is the absolute worst I've ever used! Don't waste your time! It rarely works! Call AAA and they are clueless! I expected a lot more from AAA. Might be time to switch companies!
Call in. Don't use this App. 1/5
Terrible experience. App does not update on its own. Had to keep closing and opening it to get an updated ETA. Cupertino tow was great, however the app was a huge inconvenience. Do yourself a favor and call the 800 number.
Waste of time 1/5
While the services AAA offers are quite good, they should be ashamed of the driving trip planning portion of the app! Just looking for the best way to a destination was maddening. Every time I tried to do something, I was told I had to log in as a member--over and over. Couldn't save the trip. Couldn't print it out. I give up and will use another app--not associated with AAA. If they aren't going to do trip planning right, they should stick to something they do well--like roadside assistance.
By Samai Shir
The only reason why I downloaded this ap was to see my billing information for my insurance policies. Also, you can't edit or change your policy.. I don't even know why they made this app in the first place
Emergency Roadside services 5/5
The AAA emergency roadside services went surprisingly amazing.
I saw the low reviews so I wasn't expecting much. But I downloaded the app regardless because when I tried calling, I was put on hold for over 10 minutes and told that AAA was receiving an unexpected high volume of callers.
I ended up giving up and trying the app instead, which I highly recommend. I inputted my member ID, filled out my car information and requested service. Everything was automatic, and didn't need to be connected to a representative. Within a couple seconds, my request was received and then someone was assigned to my car. They arrived in 15 minutes and everything was fixed!
Obviously, I haven't used the app for the gas station services or for planning a road trip, so I can't rate the app for those functions but if you're having roadside trouble, the app was very efficient, more so than calling.
Tl;dr App is efficient for roadside emergency services.
You will be waiting forever. 1/5
This app does not work. Used this for the first time today. My car had a flat and needed to be towed. Put in the request and waited half an hour and nothing happened. Finally called AAA and the operator told me that a bunch of information was missing from the request and so nobody was responding to it.
First Class App 5/5
Very useful and full of services expected from AAA! Top Notch.
Waste of time and effort 1/5
By Mr. Zir
Very rigid format, not intuitive at all. Does not allow you to create a road trip unless you already have places identified and know exactly where they are. The app doesn't really work. I tried to book a one way drop off rental car ten days in advance and it couldn't find any cars. I went online and booked one without the app. Don't waste your time with this.
You buy AAA to provide protection for your kids. My kid has been stranded in a parking garage for THREE hours. Thanks for nothing AAA!!!
Memory Leak 1/5
The app took up 70% of my battery over the last day
App is ok for the information. But if it is good we have Touch ID login to insurance portal
Easy peasy 4/5
I just signed up for AAA and then downloaded the app, I logged in without any difficulty. I was surprised due to all the negative reviews. Perhaps they fixed others concerns but I literally had no problem.
40 Year Member 2/5
-16 digit membership code required for login. This is extremely inconvenient as I can't create an easy keyboard shortcut for a number for four separate fields. Better yet, use "Touch I'd".
-there is no link to insurance coverage
Absolutely Atrocious 1/5
Tried to set up a driving program so I could get a discount on my insurance. Had to redownload the app 7 times and have had no progress. Broken at best
Not Good!! 1/5
Needs touch login, or at least the option to save your login. PITA to navigate and use. Useless in an emergency. I'll probably delete it and check back in a few years. It needs help!
Don't bother! 1/5
Doesn't even open!