AAA? Ha!!! 1/5
And this is another app that the developer seem to be screwing backwards instead of developing better I'm going back to State Farm !!!! As far as general service goes I think State Farm is better! as far as THIS app goes it has even more to be desired!!! Very disappointed with the service locator disappointed with everything about this app!!! The more you rely on it the more disappointing it is..... Update don't use the gas finder, the prices will lie to you and there's no way to report them to the company or to the app!! Update February 2, 2016 ... oh my God it's been almost a year and they still have it straightened it out January 2017 !!!! still having many problems with this app!!!!
App crashes when registering 2/5
I tried multiple times to register but the app crashes at the email page.
Current version hangs on iPhone 6S. 1/5
I thought you might be interested in a status update. I once again started your AAA app, but this time I also started my System Status app which indicated that I was running at 55% CPU utilization. I then stopped your app and "lo and behold" my CPU utilization dropped to just 5%, further indicating a loop in your AAA app. Are you working on it? Just as an FYI, my original comments follow.
This is the 3rd update to the AAA Mobile App that I have installed on my iPhone 6S (running iOS 10.2) in the last 3 weeks. Your app either crashes immediately or "hangs/freezes" and won't take input. With 40 years of programming experience this is usually the result of a "tight loop" which is not responding to external interrupts. Try again, and as I stated in a previous review, "This is a rookie programmer's mistake. Don't you test?"
Zero Stars 1/5
This app is totally useless. It reflects poorly on AAA and Apple. Please fix it or remove it from the App Store. I give it 1 star because there is not an option for zero stars.
App freezes on iPhone 6S 1/5
The app is useless. Whenever I try to log in so I can get my ID card for auto insurance, the app locks up. Then whenever I try to open it again, it just hangs on the splash screen. Useless.
Native content to make faster!!!! 1/5
Kind of sucky...
Constant warnings every time I open app to not use while driving. Ok 1 or 2 times is enough. You don't need it to come up every time.
****Website is easier to navigate unfortunately. App should be easier. More NATIVE content so it's faster loading. It takes forever to select dates for hotels and just to load anything.
3D Touch so I can bring up my ID card fast!
****TouchID to protect sensitive info.
Integrate Apple pay for renewing membership, buying things, booking hotels, etc.!
Does not give easy access to membership information 1/5
I downloaded the app because it claims to interact with the Apple Wallet and I wanted to have the card there rather than having to carry the physical card with me. Launched app, sign on as a member was not intuitive but I figured it out and happily saw a replica of my membership card, then got stuck. There does not appear to be a way to get the membership card into Apple Wallet. And even WORSE, the app itself now does not show my membership information AND I do not have the option to login so I can't pull it up.
I will keep the app for now in the hopes that the app developers will fix it in order to deliver this very basic member need.
AAA App needs roadside assistance. 1/5
Set up is confusing and operation is buggy. Inputting info is frustrating and often unresponsive. Needs a tutorial. Tried it for a flat tire and five minutes from arrival the app canceled the order. Glad it wasn't for anything life-threatening. AAA still has the best service and the phone center has nothing to worry about as this app "will not" replace their jobs!
Keeps loading, but nothing happens 1/5
I'm glad to have AAA membership, but this app is not very effective. Even after updating to the newest version, the app continues not to launch. Please have your developers look into this or how else would customers who participate with On-Board work?
Kind of a dud. You cannot specify a region to search for a hotel or deal. Their old app was way better.
Great app 5/5
Incredibly easy to use. Incredibly intuitive. Only makes the AAA experience better.
Great roadside assistance 4/5
Worked flawlessly when I was locked out of my car.
Works, but could be a lot more user friendly 2/5
The latest version in the app 1/13/17 could be a lot more user friendly. You can add a vehicle, but not delete one. You must have s separate web login for each card holder & logged in or you will not get any service updates. I have an account with 4 cards. Wouldn't it just be simpler to choose who you are (card holder) in the app from 1 master login?
It's not very fast app.
Can't login with my credentials even though they work just fine when I log in on a browser. Cmon. Anyone reading these reviews? Developers?
AAA App 1/5
Terrible App. Hard to connect you have to try few times, then Freezes. Waste of time. AAA an excellent company but a bad App
Great service!! Only 15 min wait for the AAA driver. Fixed my tire. Great service!
Horribly clunky, difficult to use 1/5
By Kyaroru W
AAA membership is great, but this app is terrible. The app is essentially a terrible web portal interface which also tells you to get the app... Which you are using, and which is awful. It took me way too long to be able to sign in, and then I had to register again as soon as I had managed to sign up and sign in. Fields are unresponsive and scrolling in forms is laggy. I may just delete the app as a waste of space.
Bad for roadside service and a data hog 1/5
Why have the AAA app? To request data service, of course. Not something you do often but when you need it you want it to work.
The request was very easy and automatically picked up my location. The app told me that it was looking for nearest service vehicle to provide an estimate for arrival. It stayed in this mode until the service arrived. Occasionally, and unpredictability it would provide me an ETA while still saying it was looking for the nearest service vehicle.
To add insult to injury, I was checking my cell data usage and this app had consumed 178 MB? Really??? For a single service call? What was it doing? My Amazon and Pandora apps don't consume that much even over a month of constant usage.
Excellent, easy, no issue! 4/5
iPhone 7 plus. Easy. Tracking cool.
By Fernando del Puerto
Don't get me wrong. I love AAA! My local office provides an over the top customer service and the benefits for travelers are amazing but PLEASE!!! fix this horrible app. The calendar feature to chose dates for flights and hotels does not work at all!!! This makes this app useless. The only thing you can do with this app, is show your member card to the tow driver.
Entirely useless app 1/5
Unable to login. Difficult to figure out how to even find where it is. You guys should remove this from the App Store if this is the best you can do. Apple, you should not accept this as a submission.
Latest App update does not download. 1/5
By gime m
Your latest update does not work. It will not download latest information. Just a highway screen.
App uses internal browser 1/5
The app uses an internal browser to take users to the AAA website which then uses 1/3 of the web site space to tell you that you should be using the mobile app.
Devs and App feature managers on this app must be crying at how lazy the specs are.
Good app, easy to use 4/5
Won't let me enroll 1/5
This app won't let me in the door. My last name is hyphenated but it won't give the option. I tried several ways to get it completed but no go.
Used to be Useful 1/5
This app used to be pretty useful, but now it is a terrible mashup of an app and a web portal. None of it makes sense and is a horrible user experience. It is a shame because AAA itself is pretty good.
Poor app for a great service 1/5
The developer should try the app...
AAA should fire the app developer!
Things would be much better...
AAA App 1/5
I downloaded this App, and was instantly directed to download another App. This second App has me sign in or apply to sign up and use it. It asks for your AAA membership number and other information. After all of this, it says it is invalid and will not allow me to join. I will call AAA at the phone number listed for assistance.
Good app; could be better 3/5
Not sure why you're required to enter the membership number every time you log in. I have my username and password handier than the number, so the app should let me log in with that info, or enable TouchID
No Access for Northeast Members?! 1/5
I haven't updated my AAA app in a while, but I decided to do so when I took a road trip this past week -- and boy, I regret that decision!
Although I was logged into this app prior to upgrading, upon opening the app after the upgrade, I was asked to enter my zip code -- and then was instructed to download a separate iOS app for AAA because I live in the Northeast Region.
1) I don't understand why there are now two separate AAA iOS apps. My family has been members (most recently Plus Members) since 1972, and this is a national auto club. Why is my membership paying to develop two apps that appear to have the same features?! I'm upset because this is a waste of money that could be put to use in better ways.
2) Furthermore, why do both apps have unique user interfaces?! Why wouldn't they be identical apps?! I preferred the UI of this app and many important features are not as easily accessible in the Northeast app -- for example, the Northeast app's TripTik is not on the landing page and is difficult to find navigate to quickly at critical moments during a trip when time is of the essence.
Although there are separate divisions of the Auto Club, it is still a club that serves any region's members anywhere the Auto Club is available. Even if you insist on providing two separate iOS apps for U.S. members (which is a waste money and resources), members should still be able to obtain access to both apps being that both have different user interfaces. This app is clearly the better of the two AAA iOS apps, so why must I be relegated to the inferior just because I live in the Northeast?! It is even stranger that you're only separating the Northeast division from the rest when there are several other divisions according to region in the US. Why is it necessary to single any regions out? If you want to provide region-specific services, this can still easily be done by publishing a single app (as has been the case since AAA combined its separate TripTik, Roadside Help, and other iOS apps into one main AAA app a few years ago), and then recognizing our location via our membership login to provide those services. This really isn't difficult from an app development standpoint -- especially when it was done prior, and must still be done for the regions that have access to this app other than those of us in the Northeast.
Please resolve this matter ASAP. All members should have access to a single app . . . or if you insist on providing two separate apps as you are now, then members should be able to access both and choose to use the one that best suits their needs. I think most members would prefer that there be one app for all, and then relegate our membership dues that are apparently being spent on developing a second wasteful and inferior app for Northeast members to other more important needs within AAA.
Won't open 1/5
Update of Jan 11 doesn't open.
App works great 4/5
The only thing I would change is remembering my username and password.
Why does this app refer me to the app w/ blue background 2/5
I use this app on occation. I opened it up today after I saw it was updated but it would only direct me to download a AAA app with a blue background. I did and signed in but it does not have the features of this AAA app with a white background.
Sadly the app is junk 1/5
Been an AAA member for decades and love them, but their app is just junk. It freezes, fails to load, fails to recognize passwords. It's just awful. Nothing works smoothly, if it works at all. Avoid this app until they get serious about making an app that works.
Touch ID, and one more thing! 3/5
App is great, AAA is great, customer service is great. However, apparently, according to customer service, you "cannot" create an account from the app even though it says you can. Please take this Please enable Touch ID! Then I'll give it 5 stars.
Don't find it very helpful or useful. 2/5
By No *! Nickname
I have used it a few times. It was klunkly and not very intuitive. I have repeatedly reported that I can not add my BMW C-650 GT to my list of vehicles. I have kept the app updated and still cant enter my C-650 bike in my list of vehicles.
The last 2 times I used service request, the tow truck arrived while the app showed that the "dispatched unit" had not left their place of business.
Its easier to just make a phone call, and wait till they arrive.
Absolutely terrible 1/5
By Hills, IA
I'm an employee with AAA, and I'm incredibly disappointed in the product that my company has put out to the public. This app is unusable now, the updates have set back technology 20 years. Please hire someone that knows a little something about smooth functionality.
+1 for can't login 1/5
Wish I could log in! Until then, it has no purpose.
This app is horrible. Needs a redo. 1/5
App log in is extremely horrible. Type in your email and password, app comes back and says your password/email is in correct but when I log in to the website or iPad it logs in fine. Very frustrating. Triple A should be ashamed of themselves for making such a horrible app. If TD bank fixed their app, this company can too. I'm using a iPhone 7 plus and the app response time is horrible.
Horrible App 1/5
Extremely confusing to use. It appears to be an afterthought of the web version. Poorly structured menus. It keeps asking me to login even though I said remember my credentials.
Terrible app 1/5
I have an iPhone 6. This app could not have been tested at all using iPhone 6. When you get into the app one of the bars that you see is the one that is basically asking if you want to download the app. It kept making me agree over and over to the terms and conditions. I only got into the app to try to find my membership ID which as another user said used to be a very easy thing to get in the app and see your membership card...it's ridiculously hard to find. Someone didn't get the money's worth.
Nice idea. Poor execution. Plagued with glitches 1/5
Nice features, but after a month of use I still keep on running into inexplicable random glitches and bugs. Very poorly QA/QCd. A long way to go, still.
Update: After several months of use still garbage--doesn't update trips fluidly/easily; works horribly half of the time
Won't load. Used to be a great app but I can't even use it now!
Great start. Needs a performance enhancement 4/5
Good app. Should have to go back to menu every time you refresh app
Terrible App 1/5
So I have an online account and can sign in to it, but when I try to sign in to the app using the same login info, it says my username is wrong. Makes no sense!!!
Unbelievably useless 1/5
This is an unbelievably useless app. It tells me I need to login with my ID but takes me to a page to enter my zip code. What?? Other than that, not really clear what I should be doing with the app since none of the options are useful.
Just sends to another app 1/5
It won't even let me get to the app it just sends me to the mobile app even after downloading that still repeats same actions.
App needs work 1/5
The app doesn't let you upgrade membership because the "continue" button is non-functional. AAA, you might want to patch this ASAP or you will lose out on additional revenue. I removed a star for the ridiculous response I received when I reported the issue. I was asked to call my local AAA office instead of the app error being reported to the developers.
App is crap 1/5
By MLS in NJ
The app seems to use the website to login except my login credentials don't work in the app so I can't login.
To be clear, I can login through the AAA website using a browser on my iPhone but for some reason I can't login using the app.
Works for me❗ 5/5
Glad to have the app on my phone to supplement the membership card in my wallet!