I have to say, I agree with all these reviews! The app is bad.
Whatever they tell you about downloading this app, know it's all lies. You can't get a score high enough to lower your rates. It's completely rigged against that. No matter how well we all drive, AAA will raise our rates. It was so much work to get through the registration that I should have just paid the higher rate.
Just Call The Number On The Card 1/5
By kendel ridinger
There is zero point to using this app. The app booked the service call but gave me no updates and I couldn't put in any other important information, like we needed to ride in the tow truck. My husband had to wait on the side of the road for some one to come pick him up. Thankfully we weren't in the middle of nowhere when the car broke down. On top of that the GPS coordinates sent to AAA from the app were miles off and caused a lot of confusion and delay.
I've had many experiences with AAA over the almost 15 years I've been a member and I will never use this app again. It just made a bad situation so much worse.
Worked great! 5/5
Pinpointed my location and worked great!
Can't even log in!!! 1/5
If I could give no stars O would because it doesn't work.
The only thing this is app is good for is giving me the phone number to my local AAA. I can't login or print and of discounts or coupons. AAA should fire its app developers. Don't waste your time with this app, carry your AAA card in your wallet.
Update... still can't login as of 4-20-17. So disappointing!
Update. Even after the most recent update of the app I am still unable to login to the app. Worthless!
Very buggy and not user friendly 1/5
This should not be so complicated to use. Why can I. It just scan my card and have it auto populate my account details.
Seemingly this app is rather useless. Calling for assistance is easier than using this app
Feels like a prototype 1/5
By Colin Morris
Resolution is off, forms behave strangely, design looks like a mockup, and above all the online account creation process didn't recognize my zip code, stating it didn't match the one on file in my account—something I confirmed with a AAA agent by phone.
Looking forward to improvements in future updates.
App layout still designed for older i devices 1/5
I don't think I need to say much else. Needs a major update
So many updates and so many disappointments 1/5
Once again we have an update that does not change the annoying need to remind me later about location services. Also, why when I want to look at hotels do I have to unlock savings by entering my ZIP Code and my membership number? Don't I already have to do that to use the app? Why not just have the savings unlocked already?
Alerts too late 1/5
The weather alerts are ALWAYS too late to be any good. By the time you get the alert the sh*t has hit the fan or already over with!
App worked perfectly! 5/5
I used the AAA smartphone app today when my car would not start due to a dead battery, and within 2 or 3 minutes I received a call advising me that someone would arrive within 10-15 minutes. Don, the AAA driver arrived about 10 minutes later -- tested my battery and electrical system to be sure there were no other issues, and installed a new battery. It couldn't have been any faster or easier to obtain help - great app!
doesnt work 1/5
By PJ Cricket
Basically i cant sign in because the password box only allows 10 characters. the password i set online has 14. i cannot login with my account number because, again there is a character limit. there is enough room if you put in your number without spaces, however i cannot paste my account number because it has spaces. For being a service that is solely mobile you might think they would make a mobile app that works. i am upset i paid for this service which is advertised to have a mobile app. i want a discount, or a credit, or a promotion to the next tier because the app is part if what im paying for and AAA is not providing.
Best and simple 5/5
Easy simple that's all we need
Totally useless 1/5
Totally useless. Period.
Wrong Date 1/5
Membership valid until 2018. Mobile app card says valid through Jan. 1, 2017. Called AAA..... no explanation or info on how to fix to show correct valid date. Update doesn't work to correct.
Bad Interface, Even Worse User Experience 2/5
This app had surprisingly gotten worse.
By Azul Mira
After the update the app does nothing.
Pay a decent company to build a working app.
All this app does is tell me to download another app
don't bother 1/5
App is horrible, just like AAA. I will not be renewing after waiting over an hour at 3AM for service, which I never got.
All this app does for you is give you a link to their new app or go online. They need to delete this apps it's just a longer route to get to their website.
AAA do us all a favor and get out of the app business if you don't know what you're doing.
Worst app & wrongly gives score 1/5
I tried this last few days and never used phone but if some calls and you don't answer still it's giving as mobile distraction. When I am stopped at signal even very smooth it's give low scores on smooth driving. Don't install
Never loads 1/5
Can't say anything about the app -- because it never loads. Log in and then get stuck on loading screen.
Great Experience 5/5
I downloaded the app and had no trouble linking my account. Everything appears to work great. I haven't had a need to any service calls so I'm unable to comment on it's functionality. The map system tracks my phone very well, so I don't think I would be hard to find.
Couldn't Even Register 1/5
Wasted my time trying to register. Doesn't like the passwords I tried. I believe I met appropriate criteria for a password. Tells me to pick characters from list A. Not sure what that means but there is no list. This app is not fitting for a large organization like AAA.
Negative reviews go back at least a year. Get some help with this app. Consult other developers and gave us an app that works please. There's more than little bugs to fix.
Can't even register my account! Do not get this app
How do you get rid of reminders on app icon? Always 3 never goes away. 1/5
Not working 1/5
This APP does not seem to be working very well, seems to go everywhere but, where you want it to go and some info is incorrect...
By Why camt you fix this?
Another update and still unable to take care of poor programming. App unable to remember Grade of fuel selected or use miles in distance to station. Such a major challenge to correct. Would only take a few minutes if s little thought would be applied to task
No Roadside Updates 1/5
I locked my keys in my car when I got home so I thought I'd save some time and just make an app request. After an hour of waiting, I received zero updates. I decided to call, and the Rep told me the locksmith would arrive by 6:40. It was 7:00. The app placed the locksmith at over 40 minutes away. I cancelled the request, called roadside assistance, and a tow truck was there in 10 minutes. Terrible and frustrating experience.
App crashes and worse 1/5
The app crashes whenever I try to scan my card and worse, the Manuel input of my info is never recognized. For the cost of the Premier membership I pay the app should at least be functional. Other companies have great looking and working apps.
The map just moves itself over and over when you try to set a break down location.
Just made me download another app 1/5
This app is just a space taker on your phone. I put in my info, and brought up a link to download a different app... so what's the point of this one? Also, the second app didn't work either. Ended up calling my aunt to help me instead.
Can't log in 1/5
Moved to another state and discovered I couldn't change my membership on the app so I deleted it and started over. Won't let me past the captcha words no matter how many times I correctly type them in. Very disappointed in AAA for this app.
Crashes on "Scan Membership Card" feature 1/5
By Zombie Bank
This app crashes every time I try to use the scan function. Please fix
I wanted to have my AAA card on my iPhone. To get it into Wallet I supposedly had to install the AAA app. I did. It would not let me login to my account. I tried multiple times. It looked very straightforward. Zip code, then username and password. It just kept giving me an "unsuccessful" message. I was pasting from Lastpass the same username and password I had just used to login to the website on my Mac. The app just would not work. I removed it from my phone. iPhone 6S, iOS ver 10.3.1
Crashes when you tray to scan your card 2/5
Nice feature if it worked to scan your AAA card instead of entering it. Crashes every time I try.
Doesn't work, crashes 1/5
Crashes and/or sends me to another aaa app to download. This app has been pretty dysfunctional for at least a year now, because it did this to me on my road trip last year and I was told it would be fixed... still waiting on that!
Clunky and slow 1/5
Brand new AAA customer here. This app is very hard to use - it's clunky and slow and feels very outdated. It took me far too long just to simply be able to sign in with my account, during which time I was promoted to enter my zip code at least half a dozen times. Very frustrating to use/navigate this app.
Doesn't work 1/5
Tried requesting a service, got to the last screen, and it blew up, and couldn't save.
Tried after restarts, nothing helps. Totally useless app.
Beware- data hog! 1/5
Why would this app ever need to use 2GB of data in its entire lifetime?! Ridiculous!
Could not get it to work 1/5
Followed directions to open an account but error message said my number already in use. Just could not get started.
Will not let me login 1/5
The app gives me an error when I try and login via the app and via the website.
App update won't load. 1/5
App update won't load. App has been useless for 2 wks since it is "waiting" and grayed out. Cannot access. I've been a member for over 40 years & have had great service even recently, but I am very disappointed in this App.
Do not waste you time 1/5
This is the most useless app I have ever downloaded. It's redirects you from everything you want to do and then kicks you out and you have to sign back in. Ridiculous. DO NOT DOWNLOAD!
Service options to choose from are not helpful 1/5
I had a tire blow I didn't have a spare and I needed a tow truck. The only option that was even close to what I needed was a flat tire. They sent someone to change my tire... There was no option to clearly tell them what I needed. The options to choose from are so limited. I called and the customer resolutions person I talked with had never even used the app and said he would download it and try it out. They don't even use or are familiar with their own app
I am a 26 year AAA member. I downloaded this app as suggested by AAA Texas magazine. On the sign in page it suggested it take a photo of my membership card. I tapped the link, gave permission to use the camera and it crashed! I have a new iPhone 7. Tried again with same result. Tried to check nearby gas prices. Show ed only one station close by. There are at least 15 within 3 miles. Deleted app. Junk!