Freezes ALL the time 1/5
By Parent of 6yr old
This app FREEZES all the time. After every activity I have to restart the app. To begin the new activity it takes forever to load. This would have been a great app IF my son could play them without constant technical interference. I will cancel this week (although I heard ABC mouse makes it difficult to cancel).
Don't get it! My daughter didn't like it and I paid for a whole year, so if you cancel they don't refund the money back plus it is a pain to cancel it. I end it paying for like 3 years and my daughter used it probably twice. There is a lot better apps for the kids and free!
They will not allow you to cancel 1/5
By crashhugo at hotmail
Canceling is a nightmare!!!! Beware!!!!
Stops working constantly!!! 2/5
Love this app when it’s working but stops working every time my daughter uses it!!! I can’t believe I’ve updated many times and still so many problems.
Do not buy 1/5
By A sorry mother
Do not buy this app it crashes all the time my daughter hates it and so do I. Also they use a ticket system every time you complete a lesson you get tickets to buy stuff my daughter worked really hard to get 150 tickets to buy a bed for her avatar and the app took her tickets and did not give her the bed I wish I would have did the free trial for two weeks instead of going by the YouTube rating I ended up buying a year's subscription and I regret it if only reader rabbit didn't stop making learning CDs
By Kaylena Emge
My grandchildren adore this app. Because of starting my middle granddaughter out so early she is in first grade but reads at a 6th grade level. She gets excellent grades in school and to this day she still loves getting on ABC Mouse. Com. Thank you to all who have put this together as it has been an amazing tool that not only educates it keeps their attention.
Love the app, but.. 3/5
Loving the app. It’s helping my son tremendously, but after the 3rd or 4th day it freezes at least once every night when we are playing, and I have to close and reopen it 3-4 times before it will work again. It keeps saying I have no internet connection but every other app works fine. I wanted to give it 5 stars but not with it freezing every night now. Hopefully it resolves before my free trial expires in 13 more days.
Highly Recommended 5/5
By Siah Mommy
Fun and informative 5/5
I'm a nanny and my charges love playing and learning withABCmouse.
Would not suggest this app 2/5
The app is a great learning tool and I wish it worked properly. Ours was constantly freezing up. Or my son would answer a question correctly and it would say he was wrong. I tried to contact the company and they dismissed me instead of taking constrictive criticism to help make an app work that I very much wanted my son to be able to use. I tried one last time to call and emailed before canceling and nobody got back to me. Just very disappointed since this could have been a great tool for us since we couldn’t afford preschool.
Love it 5/5
I used to hate reading but now I love it ❤️😘💗✌🏻👍🏼👌🏻✋🏻👏🏻
Crash after crash 1/5
Please read the reviews before paying for this. Been using this on and off with 3 kids for over 5 years and love the program but this app makes it impossible to get anywhere with all the glitching and crashing lately. Bye bye abc mouse we’ll have to start looking for something else.
Great app! 5/5
Useful tool for kids to learn on the go. Easy to use and fun for all ages. Does require Internet connection for access to the full app.
Horrible Customer Service 1/5
By Michael Levens
I’m trying get a refund because my kid accidentally purchased a 60$ year subscription. Their email service to get a reply back is garbage. After digging through the internet I found a phone number, and their wait times to get someone is 60minutes+. At this point I’m finding it torturous listening to their commercial adds while waiting.... This obviously leads to why doesn’t this service require a password or to enter manually some numbers before purchase
Prepare for crash central 2/5
This is a great concept, but the freaking app crash s about 100 times an hour! I thought it was my old iPad so I allowed my LO to use my brand new iPad, and within 5 minutes the darn app crashes. I'm sure you can imagine that this goes over great with a 4 yo.
Seriously, for all the subscribers who pay $8/ a month ABC mouse should have this app running as smoothly as Pinterest!
If my LO didn't love it so much I'd cancel my subscription.
FIX THE FREAKING CRASH PROBLEMS.
Extremely poor customer service 1/5
By Stop complaining
I’ve been using ABC Mouse for my kids for about 8 months now. The app and programs are great. The service is terrible. I’ve been double charged and they won’t help me. They just say I can cancel any time. I started the trial at $7.95 and then there was a promo to extend for just $3.95/month. They never took off my $7.95 monthly charge. I’m going to contact amex and have them fight it for me as this is fraudulent billing on their part. Maybe they’ll read this and actually respond to me in a timely manner. So beware people out there. There is no phone number you can call. They list 1 (800) 633-3331 but it’s just automated recording. You can’t talk to a live rep.
Unable to unsubscribe for past month 1/5
I have unsubscribed on my the website and yet they still charge my credit card. I have called the customer service phone number and no one has answered after 17 minutes!
Horrible navigation 1/5
Auto renewal is frustrating. Cancelling the App and service requires more patience and time than is necessary. They make it nearly impossible to cancel. #HORRIBLE #ANNOYING
ABC mouse 5/5
By Js nanny
I have had this for two years and my 3 year old grandson is so far ahead of other children his age , I just took advantage of this savings adding another year. I really should of waited and started this when he was maybe 21/2. I think he has really excelled this year understanding better. I most certainly will continue this program .
Wont load on ipad 1/5
I paid for the year and can’t even get it to open on our iPad. Waste of money and time... now going to have to try to cancel since my son can’t even use it.
Too much to click on. 2/5
Suppose to be for a two year old and up. Way to much for a child to click on. For example there shouldn’t be a switch user option if child is logged in. Not to mention the other thirty things to click on.
Glitchy and FREEZES. Please fix! 3/5
I did not see what other people were talking about.... BUT NOW I DO!!! I have to come and fix this app over and over again more than 20 times within an hour! All my child has is an hour to learn on this and I’m starting to think I should increase the time or CANCEL because I do not feel like he is learning anything at all. PLEASE fix
Some good learning but.... 1/5
By In neo
I think this is the only review I've ever given an app. Good luck on ever getting off their payment plan. What is to be a good thing for kids is awful for parents. They will rob you and make it so confusing as to how to stop payment. They will point to 'you have to go through Apple'. Well, I go through Apple for thousands of things and never had the craziness attached to this one. A simple 'I don't want this anymore' is not available. You then have to work with Apple on getting it removed. Yuck.
How to unsubscribe? It’s was wrong click!!!
App kept crashing 1/5
I signed up and couldn’t even start my child on anything because the app kept crashing. When I went on the website to contact customer support the actual website would NOT load to show contact info. When I googled and found a contact number that was suppose to be 24/7 I sat on hold for 20min listening to a infomercial about how wonderful abc mouse was. I wouldn’t waste your time on this.
App Crashes 2/5
This app seems to try and control progress by crashing if you complete more than 4-5 activities. Also, very slow to load activities. Child has had to repeat multiple lessons due to app inefficiencies. Hard for child to maintain interest with so many bugs.
Great learning tool for kids 5/5
By ABC Mouse Rules
I have had ABC Mouse for the past 3years and I am amazed at the learning level my twins are at.
They just did a placement exam at their Kindergarten and passed with top results.
Thanks ABC Mouse
The app crashes all the time on my sons iPad, that disrupts him while learning.
By Baddest iPhone ever
My kids love this program. I also see the impact it has on their education levels.
Nightmare to cancel subscription 1/5
Took an hour to figure this out. Directions in app are inaccurate and not up to date with current software.
A parents review. 5/5
Although it has mixed reviews, every child is and learns differently. There is no app that can fully teach a child to grow, that is a parents job. My son has learned a great deal in the few months he’s used it. Yes there are a few bugs that need to be fixed but overall it’s a great learning app. Through interaction with the parent and the aid of this great app I’m sure your child will have success.
It does freeze every know n then but I’ve noticed it’s due to having too many windows open simultaneously.
Love the ABCmouse lessons. I would love to see more than just the Mommy and Daddy Family dynamic. There are many other types of families. Grandparents raising Grandchildren for example,
Had it over a year 2/5
My daughter had it on her ipad. She generally liked it, which is why I kept it for so long. Unfortunately, she navigated to dress up, caring for hamsters, and buying tons of stuff for her room. There are too many distractions that prevent learning and I’m a parent who limits gaming. I did not feel that this was productive for us.
Not User Friendly for Toddlers 2/5
By Moore to be heard
ABC Mouse could be so much better if it was more user friendly for Toddlers. The button selections for the games and lessons are geared more for the parents than for the kids. My little one wants to be able to do it on his own he likes to be independent and move thru the lessons himself. He gets extremely frustrated trying to move thru the app. He prefers the other learning apps I have downloaded over ABC mouse which was a disappointment for us as parents considering we paid so much for the app.
It great when it works 3/5
ABC Mouse is great when it works. However, it has far too many glitches, freezes, etc. Please have your programmers troubleshoot the app on a more frequent basis. It is very frustrating when a child is try to practice and the apps continues to freeze or bounce them out.
Crashes. All. The. Time. 2/5
Our 3 year old twins use this and have learned a lot and love playing it. But it annoys the life out of me and my husband. Why can’t something so commercially advertised and that we have to pay a monthly fee for get it together and work without freezing and crashing and making me have to restart my phone 200 times within an hour span of them playing it? It’s ridiculous. Today it wouldn’t work at all on any of our devices because it said there was no internet connection. I updated the app twice yesterday and neither one has helped. FIX THIS. Obviously lots of people are complaining about the same things.
To developer: We are using apple iPhones and it hasn’t happened on just one part of the app. It happens every time they use it, multiple times, no matter what they’re on.
I love the website. But as an app it is always logging me out and it says I’m offline when we have WiFi. I’m always having to exit the app and start all o we again.
By To many freaking robux😵
This app is GREAT when it actually works, but it’s CONSTANTLY CRASHING. My two year old doesn’t understand why it just suddenly stops working and the temper tantrums aren’t worth the 5 minutes the app actually works.
Thanks for all of this app.!!!!!!!!.!!!!!!!.!!!!!! 5/5
By Princess Fier，岚
Thanks so much for this app I love it and it inspired me so much I love it and I hope this will inspired' you as much as it inspires me!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Language problem 5/5
Does the app change to Spanish?
Steals money 1/5
This app reactivated my account without notifying me on my kids iPad. Garbage. Don't ever put your card on that app.
Scam of an app 1/5
By G.G. but you can call me AL
Bought a year subscription. Cancelled a week later. Not a very good app.
Now it’s a year later and I'm charged $60 for an app I cancelled?!? No refunds?
Call customer service and sit on hold for an hour before it dawns on me...no one is going to answer. This app/website is a scam! There is no customer service.
Avoid at all costs. They charge you without authorization and refuse a refund five minutes later. Scam!
I’ve put in a fraud claim with PayPal and my credit card company. How can they charge me a year after I cancel?
Because they are thieves...
When we first got this app we loved it. Our son was learning and having fun. Lately the app has been very glitchy and slow. It'll log out when my son is in the middle of a lesson or won't even load the page. I've logged back in multiple times just to have it happen again five minutes later. If these glitches aren't fixed then we will be canceling our membership.
Glitchy app 1/5
App messing up. Thought would be easier for child to get on my phone and use app💩💩💩 I guess not. Back to the computer we will go I guess.
Plz update the app again (see there was one nov 7) here it is nov 9 and still not better.
Content is good, design not great in mobile 3/5
We tried this for a month. My child likes the content and lessons, but this is not designed well for the mobile app. All the interactions are so small and take forever to load sometimes. I wouldn’t reconsider subscribing for any more months until it’s been optimized for mobile.
I love it 5/5
By just tired of trying booyayyyy
Love love love
Crashes all the time!!! 2/5
I feel that this app is wonderful for education as my son has excelled in academics, but for paying 10.00 a month it should be reliable in its ability to function properly! My son will be working on his learning path and this app will just fail! This is not only utterly frustrating to him but to me as well as I am a paying customer!!! ABC mouse needs to get their tech support chops updated or better implemented as you know they have enough money in the bank to make this happen!
30 day free trial but they charge you anyway 1/5
It said 30 day free trial when i signed up but then charged me anyway. When i wrote to costumer service they said it was apples problem and apple said it was abc mouse.