App went dead today 1/5
This app needs work. It crashed this morning and it goes Foggy half the time!
It works 5/5
By kris tea
I saw the 1.6 rating but got ADT anyway bc it’s good security. The app wasn’t working at first but then I had ATT move my modem and whaaalllaa. It’s the bomb. I notice that I can’t do live if it’s recording a clip and that’s okay. I just log out and get back in and no issues. Fabulous system. ADT tech was prompt and professional and even came back when I called 15 mins after he left. ATT came out 2 hrs after I called to move my modem. I got security within 12 hours of making the first call.
By Jeffro's girl
Please fix the app. It’s not allowing us to turn on/off the alarm by the app.
By JEFF RODERICK
This pulse system from adt supplier Safe streets adt is a joke. From day one installer was horrible. Had rooms misconnected to panel. Alarm was setting off by itself. And now I have a offline issue to camera and they want to charge $25.65 to send horrible techs and then because I had this junky system installed by Safe Streets Adt they if camera is no good gonna charge me for a new one as well as any other horrible equipment to the pulse system. Wanted to cancel contract cost to much over 690.00 so I’ll wait one more year and the next day this piece of junk equipment and 100 % horrible customer service is out of my home. Worse alarm company out their on the market. Had protection one alarm company no issues and great customer service but I got fooled by Safe. Streets ADT promotion of pulse system. Garbage system and horrendous customer service.. Stay away from this company and its pulse deal... Not worth it
Terrible Update 1/5
This version of Pulse is still very buggy. Constantly stuck on Logging In, Arm Away. Wouldn't disarm the system. Eventually crashes. I wish I did not update. The older version was simple but got the job done.
Update: 11/17/2017. The newest version is still the worst. More than often when I open this app, it would freeze my screen, even with just 2-3 other light weight apps open at the time. ADT, get it together!
Absolute Joke 1/5
For a company that focuses on security this app is the worsts. It never works and you pay an arm and a leg for it. I use to have Xfinity which never failed, and that is a cable company that does this on the side. ADT is a joke, do yourself a favor and don’t install ADT in your home as it is a giant waste of money.
Arming control 3/5
Wish it was like the key pad with arm no entry delay and quick exit you should be able to do everything from phone or tablet that you can do on key pad and notifications to the Apple Watch
Very disappointed 1/5
This app takes an incredibly long time to connect and is very buggy. For such a large brand this app is extremely disappointing!!
This app is terrible! 1/5
Way too slow! Fix it already!
No longer works correctly 1/5
We we purchased the system from ADT over a year ago the app was the one thing that sold us. The developer “updated” the app earlier this year and it has not worked right since. The app is always delayed and takes forever to process a simple command like “arm” or “Disarm”. Now it does not work at all. Our contract is up for renewal and we are going to look into a more reliable company with better technology.
This app is why I got the ADT Pulse service. It NEVER works anymore. I will be calling to figure out what to do to change my plan or cancel.
My previous review deleted 1/5
Used cussing in my last review but if you want to spend over $4k and feel like a prisoner in your own home and get kept from disarming you’re system with the ADT app then you sir/madam have made the right choice in getting ADT’s glitch filled app
HORRIBLE. HATE HATE HATE 1/5
If I could give a 0 star rating I would! OMG! Hate hate!!!! Really ADT? PLEASE!!! Cameras seem to never work. Not live! Really? Why not? As much money as we pay for this service we should never have this problem. Please spend time and work on this to fix it!!!
One of those SLOW sucky app, I have seen. Probably programmed somewhere offshore 1/5
By Duplicate nickname.
One of those SLOW sucky app, I have seen. Probably programmed somewhere offshore. Spent cheap money to develop so does it work as cheap quality dollar store toy. Will soon say bye to ADT.
Doesn’t record everything 3/5
Used to be great when we first got ADT Pulse...now it doesn’t record all motion when it’s in “Armed” mode it only records one 30 second clip, instead of multiple 30 second clips. What’s the point in cameras if they don’t record everything?
By UofSC girl
I have tried to arm my alarm via the app for more than 5 hours today 11/15/17. This happens quite frequently, initially I thought the latest iPhone update caused a glitch. But the latest update to the app has occurred. I sure wish they would fix the app!!!!!!
Great when it works 1/5
I don't know what's been happening lately, but more often than not, when I try to login I cannot.
Now I have to delete the app and re-add it every time this happens . By the time I do all of these things, my house could have burned down or been burglarized.
I am paying for a whole pizza, but only getting a slice!
Can we get this fixed please??????
It doesn’t work 1/5
By Norman the Bulldog
Get some new SW developers and fix this please - it gets hung up on the login screen and freezes. It is completely unreliable and useless.
LOVE IT 5/5
Love this app! Helps me control everything in my house!
I have the nest thermostat and ring doorbell and integrated them both!
Don’t get your hopes up... 1/5
I’ve been with ADT for over 2 years now and this app only worked for about the first 3 months of my contract. It always says that my system is offline and is unable to connect even if I’m 2 feet away from the actual security panel. It’s very disappointing. Once my contract has ended, I do not plan to renew with ADT.
Not functional 1/5
Not having an app that works makes ADT much less valuable than the high monthly monitoring costs.
ADT PULSE 1/5
Called 6 times and was told nothing was wrong it was me. Finally got someone that found to their surprise there were problems and had me reset my phone and reinstall. Finally got it to work. Unfortunately ADT TAKES NO RESPONSIBILITY OR ACKNOWLEDGES THAT THERE EVER WAS A PROBLEM.
Rarely works 1/5
Pitiful. Spent a lot of money on multiple ADT cameras and the only way to view them is with pulse. When I get an alert and need to immediately look at my cameras, the app either says error or “not live”. And let’s not forget the two multiple day outages I’ve had to deal with when ADT releases new versions of this app.
Not working On IPhone X 1/5
Not working on iPhone X
Never working 1/5
We signed up because the app is a totally awesome idea. But when I need it, it won’t work. It’s frustrating. I’m extremely disappointed.
No panic button 1/5
This app needs more functionality built into it. Apple Watch app, widget, panic button on the widget(or at least in the app), control panel to arm and disarm specific sensors.
App. Never works. I hate that we PAID for this. We are currently looking to switch providers. Adt has been a huge
App is slow and unresponsive 2/5
Both me and my wife have two different iPhones and app is slow and sometimes won’t even respond. Can’t believe I upgraded more per month to deal with this.
Lagging, Need Notification 3/5
By Ken Shi Wo
I need push notification for all activity with my ADT Account.
Slow. No push notifications 1/5
By CVICK 2111
They recently did an update and now it takes almost 45 seconds to connect to my system to arm or disarm my system.
Why doesn’t the ADT app have push notifications? Of all the apps that I have, my home security system is one that I would appreciate push notifications.
By Disatisfied New Customer
Worked for only one day and has not worked since. The convenience of this app was the main reason I chose ADT in the first place. Less than a week into my contract and I'm EXTREMELY disappointed.
Perfect Security App 5/5
Great app zero issues. Not sure what all the negative reviews are about, the app works perfect all the time.
Don't know what happened 1/5
This app has been very unreliable as of late I can't even use it now
HomeKit support, please? 1/5
The modern security company that still doesn’t support Siri/HomeKit.
Giant step backward 1/5
This version of the Pulse app is a huge step backward. Prior versions were intuitive, easy to use, and allowed the user to quickly get things done. This version is unintuitive and unhelpful.
Best example for me is the new thermostat user interface. With prior versions, I could see everything that was going on with my two thermostats and quickly make adjustments. Now, I can see only two things -- the current temp and (I think) the temp the thermostat is set to. It's hard to say because there is no clear identification of what the numbers mean. So, for instance, I cannot tell if my thermostat is running. This is an extremely helpful thing to know particularly when you're remote.
Also, changing the temp using the app takes FOREVER. You must click on the + and wait (patiently) for the set temp to update before clicking again. All keystones while you're waiting for this very slow update are ignored. So if you've come home to a house you were keeping at a low temp and you want to raise the temp several degrees, you will probably save time by giving up on the app and walking however far the thermostat is.
Please ADT roll us back to a better more useful app.
Worst app I have ever had had 1/5
I know it sounds over dramatic but this is seriously the worst app I've ever used. Rarely works,crashes five thousand times before I can actually use it to unset my alarm. Terrible!
How is it that I paid $3000+ for ADT equipment and sprung the extra money for the pulse app but the app doesn't work and I never know what the equipment is doing because the app/system can never connect to my app or even my key fob?? I was sold on the app for ease of access and monitoring of my equipment but 9 times out of 10 my app cannot connect to my system. On top of that my key fob can't even connect to my system. How is it that I'm paying this outrageous amount of money for a system that has no connectivity and basically doesn't work at all??
Does NOT WORK 1/5
Wish I never sign up with ADT. Will not be renewing
Slow to load 1/5
This app is so slow takes for ever to connect. What is the point of having touch login if it takes almost five mins to arm or disarm the system?.... I honestly have given up and just try to remember to enter my code upon exit or entry
Terrible App 1/5
I can’t see my home away from 98% of the time. Technician says install and uninstall neither of them works. ADT passes the buck and says go online and view your home. This app is a nightmare and just leaves the homeowner in a state of mind of worry away from home. I would rate “0” zero Stars, very unworthy.
Barely works 1/5
ADT, why do the buttons on your app not respond like they should? Why do I have to continuously hit the “arm” and “disarm” buttons for 10 seconds for the next prompt to come up? Why invest money to develop an app that is sub par? Don’t you have any pride in your work? Bc there’s nothing to be proud of with this version. You certainly charge your customers enough money to fund proper coding. Your app deserves negative stars.
Can I Get a Refund for Everything?? 1/5
If I had known how terrible this app was when I was inquiring about ADT I would have never signed up for ADT.
This takes at least 60 seconds to log in, even at home, on my own WiFi network.
About 25% of the time it flashes “logging in” and never logs in.
If you start the login process from down the street on my mobile phone internet service provider, then pull into my driveway and WiFi field the app crashes.
I came home once and found my garage door open but showing it closed on my app. I had opened it earlier to let a maintenance-man into the house remotely while I was at work.
ADT, you are seriously damaging your brand with this app. Remove it from the market and pretend you never had one until you can find a third grader to design a better one.
Worse and worse 1/5
ADT raises their rates and keeps releasing worse and worse apps. They do no invest in their technology.
ADT customer 1 2/5
By Power user 2
App not working I’am sitting in driveway and app won’t connect, not what I expect when I pay good money for this service. Fix app ASAP!
Not that this platform is stable enough for it, but you should also have 🍎WATCH access. For the extra cost on your plan this app should be far more reliable and interactive. More often than not It takes far too long to connect to my system. And I often get an error message when I try to arm the system leaving me frustrated and having to remember to try again in a few minutes making a task that should be convenient, inconvenient! On the rare occasion that the app loads smoothly it’s actually easy and fast to use. Checking zones and arming with ease and having the option to bypass on the fly is clutch... when it works. Now we just need to get it working like that every time. Then think about integrating the 🍎watch. Would love to be able to check zones arm/disarm with the same zone bypass options and view cams. I know I’m asking for a lot but you also require quite the premium cost on your equipment and service as well. So I think it’s a fare ask. Hopefully someone that matters actually gets eyes on this and takes note lol
Still no good 1/5
Lags even on wifi. Still has problems with getting back to dashboard! Still does not go back to dashboard on first try!! Takes multiple tries.
The first version was the best.
This update is garbage.
ADT pulse 1/5
System is always offline!! Used to work 75% of the time on my iPhone 6. Since I’ve upgraded to the 8plus, the app has never worked! Shows “offline” 100% of the time.
Much Better 4/5
I really like the new look and it works well. All the old bugs have been removed and it’s much faster. I do wish the sensors were quicker to reset so I don’t have to wait in my driveway to arm my system while the sensors reset. But other than that I’m very happy with the updates. Good job!
Great update 4/5
Please let us choose between landscape and portrait mode on ipad. When they are in charger, we use portrait mode. Thank you
Previous app versions worked. For the past 8 months, since they redesigned the app, it doesn't work at all. Takes forever to load your system.