Worst app on my phone. 1/5
By Really? All names are taken?
It takes forever to "connect" to the system, but can tell me the weather and how many sensors are open before it's connected. Then the app can't arm the system and you have to wait to try and arm the system again. Not sure why I pay for this service.
Update crashes when u try to open so have to set manually in house. Old version: Security Camera sync never worked have to use separate app so anointing...that app has issues also and unbelievable is run by 3rd party. ADT app touch ID worked sporadically. Hard to trust when new version doesn't even work out of gate.
TERRIBLE APP!!! 1/5
This is gives me nothing but headaches!! Maybe works 25% of the time!! Very frustrating. Older app worked perfectly. But, they had to go and ruin a good thing. Nice layout and concept but, always freezes, can't login etc etc. Not dependable. PLEASE FIX!!!!
Terrible app and and a terrible company. Cannot wait to cancel my contract with them. App barely works. Scam company. Took my money and ran. What a joke we allow companies like this to become the biggest and best in America.
ADT Pulse App crashing 1/5
Please fix the ADT Pulse App. Mine was set on Auto Update and it updated the app so now App is not working and crashing when you try to open. It is very difficult to Arm and Disarm the system. Please fix the App.
iPhones Beware 1/5
I signed up with ADT back in the spring and everything went great for several months until my iPhone upgraded and now I can't access the app, my camera at home, anything to do with the internet - which was a HUGE selling point for picking this specific company! I could have done a Do It Yourself'er and had more - and for no monthly fees!
When I called for help they told me it was my iPhone update that was the problem and they could do nothing about it! But I'm stuck with my contract of course. Very disappointed! ☹️
The app is really slow 2/5
By Wawa enthusiast
Have had ADT for years. Love that I can arm the house from the app. But ever since one of the updates it takes FOREVER to connect. Sometimes a minute or longer vs a few seconds before. Now a minute isn't that big of a deal, except when you forget the alarm is on and you open a window. And it won't go off until you race down 3 flights of stairs or connect to the app. Used to be better. Now so slow.
Fix this app so it actually works 1/5
Yeah sometimes this app works... other times it tells me it couldn't disarm and to try again. So I kill the app log back in and try to disarm again.... same message. Come on... fix this. I'm not paying extra every month for an app not to work.
Latest update crashes on all devices 1/5
The latest version crashes every time I launch it on all my iOS devices.
Still not great 1/5
This app is still so slow. It takes at least 10 seconds to connect. And I only have sensors, no cameras.
Also, every time I go into the app I delete the message and it keeps coming back.
Needs a fix ASAP 1/5
This version has been buggy since they rolled it out. I keep getting locked out of my account even though the app logs me in. Just updated the newest version and still garbage
New version of app does not work! 1/5
By Tom (personal)
App us garbage. Hire some iOS developers. Terrible update, do not install. Previous app worked well. This one locks up my iPhone 6Plus every time I try to use it. Just does not work! I am at the latest os and my phone has not been jail broken in any way.
UPDATE. Just installed app update. Totally broken. Does not load then freezes phone. Have to cold reboot
Love the new app 5/5
I love how you can see the split view of all cameras at once!!
Waiting to connect 1/5
App takes forever to connect to system!!!! Please fix problem!
Doesn't work at all 1/5
By Mr. Westmoreland
Since the most recent update to this app I haven't been able to use it at all. When I log on it offers to give me a tutorial then it shuts off.
New update broke the app 4/5
The new features would be great if I could actually login to the app anymore. Please fix.
Update: Still can't use fingerprint to login. This app still is a failure after 4-6 months.
Update finally fingerprint works!
8.0.6 Update is Close, but no Cookie 2/5
It is apparent that ADT's team has tried to fix this. Now it takes a few seconds to get the dashboard up.
I am still getting the timeout issues. This is an issue that I've never had during past use. That said, now I have to get up and walk all the way to the other side of the house to arm the system again. This almost defeats the purpose of this app.
To ADT: Close, but no cookie! I will keep my remaining mark of Two stars.
I love the new look, I love the concept. However, this app is as slow as watching paint dry! It times out constantly, I've uninstalled and reinstalled just to make sure it wasn't me. If you look at my review history, my last review was two years ago. This means they were doing something right since then. Two stars! Please ADT, FIX IT!!
The app is running a teensy bit faster than before thanks to the updates. The app still leaves much to be desired. I upgraded to two stars!
7.0 Update is Horrible!
Yes the design is more attractive, but the overall user experience is terrible!
This app lags so much. I literally have to relaunch the app to get an update on my sensors!
I would not use this app if I didn't need it.
Fix the app before claiming to improve this P.O.S.
Adt should fire the software team 1/5
By current adt user
Update - this is useless and unreliable. I will move on to a different service provider. Can't bet safety on this company.
Stop updating the software and make the worst even worse.
Very Poor Update 1/5
It takes me forever to connect to arm or disconnect the adt alarm. Please go back to previous version. Very Very poor update!!!!
Why did you change it? 1/5
Now all of my cameras are zoomed in when I'm just viewing them from my dashboard. Stop messing with your app, it was fine before this most recent upgrade.
Sometimes works. 4/5
Looks like they made significant fixes to application. 4 stars for now until I see if bugs are really fixed.
DO NOT UPDATE until they fix log in. Touch ID doesn't work. Neither does pin. Also, seems to not want to log you in with password. You cannot use Touch ID as the log in says your credentials have changed. Shame a big company like ADT can't get it right.
Extremely poor functionality 1/5
By displeased ADT customer
The sole purpose for the ADT app should be to set your alarm remotely. Performance is extremely slow. Reliability is extremely questionable. I am so glad they added weather information to the app though. Can't set our alarm but we know the weather.
How are you going to make all these great looking updates that are only good for people who use devices compatible with turning things on and off? I don't have any of these accessories and I don't want an entire blank tab on my home screen dedicated to something I don't use at all. Furthermore, and most infuriating, is the fact that I now cannot bypass a zone like I could before this update!!! FIX THIS PLEASE.
Edit: How can a big company like ADT have such a sh*t development team when it comes to this app??? SURELY your techs are more advanced than this?! Now my app won't even connect to my system! It just keeps saying system error and tries to connect but ultimately won't. 😡
Great app! 5/5
I previously wrote a bad review because of the login issues with Pin and Touch Pad not working. These are now fixed with the most recent version install. GREAT APP. Thank you for fix.
Don't be suckered into it. 1/5
It is WORTHLESS all the time.
Worst App Ever 1/5
This app is terrible. Doesn't connect to alarm, will not let me disarm or alarm from phone, I do not recommend this at all.
My Alarm system 1/5
By Beth Price
I can't log into my ADT Pulse App. I talked with some woman yesterday afternoon, I explained to her what was going on. She was very unpleasant, she had me changing things on the Portal Site, so it's all messed up, so now I can't log into my account😡
Update is terrible 1/5
This app was great until the most recent update. Constantly zooms in and out every time I double tap. Like when I put my pin in. Everything is out of view. Totally broken and annoying. I want old simple version back. Too much clutter. Please remove version 7. And put version 6 back on the App Store . I will cancel my sub for this app if we don't get a fix ASAP. Look at all the 1 star reviews u are being slammed with. You broke this app.
In addition, the recent "security" patch blocked all rooted and some not even rooted phones. I can't even access my security anymore. My wife's phone is stock. She doesn't mod anything and it's blocking her. Unacceptable
After several months of good performance the latest update simply does not work at all. Junk!
This APP can take up to 60 seconds to connect. The average is about 20 seconds. Having to wait while trying to leave home or when returning is not acceptable. I can't recommend this. I can't recommend ADT. I see competitors with an almost instant connection.
9/17/17. Installed latest update. Comments say a speed increase. Seems the same to me. Still give it one star.
Very rarely connects to the system and if it does, it takes multiple attempts to arm/disarm.
By An audiologist
UPDATE 09/16/17: They manage to outwit themselves by making each version worse than the previous one! No connection to the system via wifi or cellular network with this version. Enjoy!
UPDATE 08/28/2017: Just when you thought it couldn't get any worse, the app keeps giving an error of 'operation failed' in a continuos loop. Does not allow any operation - arm, disarm, etc.
ORIGINAL 08/03/2017: Glitchy, connection issues, login problems, Touch ID non functional, sensor activity flaky....need I say more?
For a security app, it doesn't make me feel a whole lot secure.
Tutorial crashes app 1/5
The tutorial for the new app crashes the new app. That's not helpful.
Stopped working. 1/5
Ever since their new platform/interface the quality of this app has gone waaay down. Was perfect before. If it ain't broke, don't fix it. Now it's broke
Bad App Design 1/5
This new update constantly crashes the app, and this critical for security...so what's going on here?? FIX THIS ASAP!!
Upgrade a Disaster! 1/5
Old version worked fine. The new version of this app is HORRIBLE. Freezes up all the time. I gave it a few months to see if ADT would push through an improved update - nothing!
Crashes on startup
Why can't you make the cameras work? 1/5
Camera functionality in app is broken every other release!!!
APP NOT WORKING 1/5
Downloaded the upgrade last night and it's not working!! This is awful! I log in multiple times a day and haven't been able to one single time. The mobile is just as bad. PLEASE FIX!!!
Next update 9/16/17 same thing happening again. Keeps crashing pls fix and make it permanent otherwise why bother updating the app if every time it won't work.
Total Failure 1/5
By f mckinney
The app keeps shutting down. I can't open it at all.
Horrible update 1/5
Even with update App takes forever to connect to alarm. Temperature comes up right away and I have to use for that. Use that same tech to connect to alarm quickly. Takes me over 30 seconds every time to disarm alarm. Please fix. Allow to customize screen to remove temp in hopes of speeding up connection to alarm.
ZERO STARS 1/5
I keep my phone updated. My wife not so much. I updated your app and have been locked out ever since. Her on the other hand is cruising right along with the old.
My pin is gone. My password is gone. I've updated and changed my password twice and I still can't get in. I appreciate you wanting to make it better. But please make sure it does. This is B.S.
So I had to call ADT. I had to blow away the app. Reload it. Then they did some magic on their end to make it work.
90 days later... completely locked out again. I bought this system and payed extra for the pulse ability. This is junk. Don't waste your money. Buy something that works.... consistently.
Horrible app! 1/5
Doesn't work 100% of the time
I'm in my home, the app doesn't connect to the alarm, (same wifi)
You have more chance of turning off and on your alarm by throwing your phone at the security panel
The app is worthless.
Worst app ever 1/5
Waste of time. Without complaining about anything specific, let me say : " it simply doesn't work" . Shame!
M-f-king app works 5% of the time 1/5
They should hire professional engineers/programmers
By Diosdado A
Terrible update!!, plz fix!!!😤
Another BAD update 1/5
By Juan and his toys.
Quickly logs in in and the crashes. Unusable. Please do a better job at software quality control especially since we depend on this tool being functional.
Login fixed!! 4/5
UPDATE - Touch ID fixed, toggle to view cameras in LTE fixed. Upgrading to 4 stars. If all continues to go well, will update rating to 5 stars.
App is better than previous versions, but please fix Touch ID. Rarely works. It's been a couple of months of broken functionality. Also, app should remember if I toggle viewing cameras in LTE. Why do I have to toggle every time I log in?