Works for basic info 2/5
The main reason for the 2 stars is because the Touch ID never works. If you offer Touch ID to log in, make sure it works. Also, add more detail to how each piece of a health pla works so I don’t have to call with basic questions that can be answered on the app. Other than that I can usually find what I need.
Doesn't work 1/5
By ashen saint
Touch ID doesn't work. Can't access anything on the app besides settings and the home page. When I try to access claims or anything else it just hangs and resets.
Not much of a benefit 1/5
This app is not much of a benefit from one of the largest health insurance companies -expected more. The workflow, is horrible.
Please rebuild this app from a clean sheet. Highlight my health (info) and deductible balances right up front -dont make me swipe 3-4 screens to dig for important information.
Freezes constantly 1/5
The app can't do a single thing right after the recent update. Hangs on practically each screen. Touch ID registration fails and hangs up. Pressing home button - hangs up. Aetna won't issue a physical id card despite multiple requests. Looks like they have completely stopped reissuing id cards and rely on the app to provide id cards. If the app too doesn't work, what are we supposed to do?
Also, when an update is available for the app but you haven't installed it, the app refuses to open. What an I supposed to do? Update the app at the doctor's office on cellular connection and keep every one waiting?
TouchID is a nice feature but 2/5
So I updated the app, which does work better than the old app. So I’ve bumped up my star rating. What I hate is that if you leave the app, it does not apply a security screenshot so your data is private when app switching as most apps that manage sensitive info do.
Another annoyance is the slow speed of the app. It’s painful. I know it requires fast internet speed but even on a 300mb speed it will take several seconds to pull up basic info like the if cards.
Fails at what I wanted most. 1/5
I can view my Dental card, and add it to my Apple Wallet. However, I can’t view my Medical card. iPhone 8 Plus, iOS 11.0.3.
Please fix this app 1/5
Crashes b4 it even opens !!!!
I can't view my insurance card 1/5
It just says "Error" when I click on it. This is the worst app EVER, I can't even use my insurance!!
Please get a working app 1/5
This is a pitiful excuse for an app. Many of the features do not work making it useless for the most part. Come on Aetna...get it together!
ID Card no longer displays; instead you get error message 2/5
By PF Walker
Before latest update, you could access and display a virtual insurance ID card. Now, when you ask to display the ID card, you get a message that says "Alert error occurred." No card shows.
It's not an app 1/5
It's clearly just a wrapper around their website. And it doesn't work: I just get error 999 every time I try to log in.
Simple app that allows you to access your ID cards, benefits, and best of all, reorder prescriptions with ease. Could access myself and all dependents information. Touch ID login is very helpful. Improvement would be to link HSA information and also more accurate Heath records. Otherwise, useful app!
2007 called... 1/5
No iPad support, and the one and only reason I downloaded it (to print ID card) resulted in an error.
Can’t even sign in 1/5
Using same login credentials as the website but unable to sign into the app big let down good thing I didn’t have a dentist appointment today
Awful insurance 1/5
By M. Urban
Aetna is probably the worst insurance out there. Incompetence all around. Misinformation from different Aetna operators regarding in-newtwork VS out-of-network. Constant issues with billing and amounts going toward deductible. My blood pressure goes up any time I have to deal with them.
Can't even open it. It worked great for about a week now it won't even open. Dumb.
Useless when try to find a provider 1/5
Useless when try to find a provider
Useful features 4/5
Many capabilities added
One of the worst apps and companies 1/5
App review wouldn't allow me to save without a rating, it deserves a big fat 0!
Since latest update app never opens and have to go online to review the status of my case.....why have the App??????
Aetna as a disability company is slow to respond to claims. Filed once insurance approved necessary surgery at the beginning of August, claim still not approved! The Doctor has no faxes from Aetna and no messages were left for the nurses regarding the required paperwork. They put all responsibility on the patient/client to obtain required documentation.
They've called me on past claims and gotten upset for not reaching me and my not returning their call for 4-5 days. The 1st day they called I was in surgery and when they called two days later could not talk due to the type of surgery.
They're the worst!
Does not work at all 1/5
Does do anything after the Aetna launch screen. Worthess.
App just doesn't work. 1/5
Can't get past the User Agreement, like others have mentioned. Keep getting an error indicating I have no internet connection. Checked my settings and cellular data is turned on for the app, so even if I wasn't on wifi it should be getting an internet connection. Other apps work, websites work. This Aetna app doesn't. Not too surprised given the app has always been buggy, no matter what version I use, what iOS I use, or iPhone/iPad.how is it other insurance companies can get their apps to work, but Aetna fails? Oh wait, they'll just increase our premiums and reduce coverage, and then forget all about the app for a couple years. Sounds like a plan!
Ordering Rx's 3/5
Works pretty good. Was able to see my Rx's ordered last 18 mos. I don't find an option to auto fill them but maybe it's because they expired and needed to contact doc. Did not get email confirmation that docs would be contacted after waiting several hours. App said I had not chosen that option which is not accurate. I get emails all the time about Rx's ~ maybe it means text notices, but they have my cell # too ~ it's just not clear. Like the website, the Rx feature needs work. Have not used other features.
Can't get in 1/5
By Z Rock fan
The app won't let me accept the legal terms. When I tap Accept it gives a network connection error. Completely unusable. This is the current version. Please fix.
Looking Good! 5/5
New version works fine after upgrade!
Any parts do not work. The only thing useful is to have card offline and in apple wallet
Not so good update. But forces too 1/5
The search feature is not clearly defined. It looks like the page title. I found myself repeating the location zip choice over and over before I just started touching the screen till something else changed. Also, when I did get the search to function for "current location" it showed results from the opposite coast!! Well past the 25 mile criteria. Could you please make the search better. It worked well before although a bit clunky.
What's the point of having an app that you can't log into 1/5
What's the point of having an app that can't remember your user name and that fails at looking it up.
Frustrating waste of time.
If you app designers are so concerned about privacy, add an option to remember my ID and password.
I only need the app once in a long while and having to go home to look up my ID and PW defeats the point of a mobile app.
I can log in but can't agree to the user agreement and get into the actual app, I like being able to check on my claims but currently can't
Difficult to navigate 1/5
Tried to write a reply to a message but after hitting Reply there was no way to type.
Cant get past set up 1/5
Got to the end, or what seemed to be the end of the set up screens, then the interface mixed the main screen on top with the setup screen on the bottom, all mixed up. I could scroll through the main screen items but everything was shifted off-screen to the right; Then it started throwing continuous error alerts that it was unable to set up my account. Terrible experience.
Useless Just Like Website 1/5
It's hard to believe a company that makes so much money could produce such a useless app. The search functions are lacking essential filters, the provider lists are redundant, it seems like it was designed to anger people.
By NAU grad
The only thing I got from this app is my ID card. I can't access my coverage info and the search for care gives me offices that are no where near me (I'm in the southwest, gave me doctors in Illinois) Even when I put in my location.
I like new features 5/5
I like new features like storing ID card to wallet, and offline storage and touch id support.
Terrible app. Can't even log on 1/5
Even though my username and password works on the website, it doesn't recognize it on the app.
How is it possible that one of the largest U.S healthcare companies has released an app that looks and functions like it was written and deployed in 10 minutes? Besides the fact that it is ugly and the functionality is terrible, it doesn't even work at all.
Not useful 1/5
Can't find a dentist. Good for getting to ID card. That's about it.
Doesn't work 1/5
It launched fine for a few days after download, but then gives an error and asked to "try back later". Okay, they're doing a database backup, no problem. But after a week, checking everyday, the error still exists. Useless.
This app forces me to do a "mandatory update" every time I open it. I go to the App Store and it's already updated. It basically only lets me log in when I access it through the "open" button on its App Store listing.
Also, it doesn't remember my user name, it doesn't have Touch ID, my plan information is not up to date, and it doesn't allow me to send or receive messages. It also loads incredibly slow.
Aetna's website and support is also awful, so this app is consistent with the low quality and bad service we can all expect from Aetna.
Can't get past the user agreement page 1/5
By Salt Miner
This is quite disappointing.
Agreeing to the User Agreement consistently gives me a network connection error.
This app is awful! Does not work! I hate the darn thing.
This app tells me nothing at all.
Not good at all 1/5
I can't get any data. It loads. I can see my info one time. Then, constant error message. Can't see the data again. Same error others complain about. I'm also an iPhone user. Please fix this!
Horrible and annoying app! 1/5
Takes ages to load anything, even with very good connectivity over wifi/ lte this app keeps saying no network connectivity!
Doesnt deserve any star as such....
Unable to reset password using app 1/5
By i do not want one
I'm trying to logon and it tells me that my password needs to be reset. The spinner seems to go around non-stop and the password never get's updated.
What a joke 1/5
The app works great once you download it, and sign in for the first time. The if you open it again, once you've signed in, with either pin or thumb scan, an you click the "manage leave/disability" button, you get a "We're sorry, we can't complete your request. Please try again letter". This error will not go away unless you delete the app and reinstall it. Your online app is more dependable. This app is a waste of time
Instant crashes on iPhone 6+ 1/5
On 3.0.0 when opening the app it crashes instantly on iPhone 6 +,
UPDATE: Still crashes on 3.0.1
UPDATE: app allows me to login however the app now crashes while setting up the Touch ID settings
Much better! Way easier to log in 5/5
The look and feel is much better. Happy to have the ID card in Apple wallet because I forget it all the time. Worked well for me but transplant review wins for most entertaining review.
We Were All Gonna Die Eventually Anyway 1/5
It's pretty haunting to download this app. That's right, the same people who built this clunky, bug-ridden, unusable app make health care decisions for millions of people every day.
I could definitely foresee a scenario where I need an organ (let's be honest, it'll probably be a liver) and don't get it bc Aetna's organ delivery app crashes on the driver. Aetna should be ashamed of themselves for ever taking this app live.
Poorly designed 1/5
This app is poorly designed. Search results for local specialists keep showing me 1) urgent care facilities 2) specialists in states 2000 miles away. Also, the reviews posted on the app for doctors and specialists are partial reviews. To get the full reviews you have to hit the link for another doctor-rating website. Once you get to that site you have to search around for that doctor, which isn't always easy to search for -- why wouldn't it link you directly to the review? I don't think this app was tested at all-- it's the app equivalent of Craigslist.
Nice work! 5/5
Much needed update. Don't need to carry plastic I'd card anymore!
needed to find radiology near me and got list all over the country....nothing near me. For fun selected one and got a message "not in network". Useless.