Touch ID not working 1/5
By Cool :-)
Tried setting up Touch ID, it never completed. Please fix.
Fire your IT lead 1/5
Seriously, fire whoever authorized this app. Amazing that you could be so disconnected from the needs of your users.
Needs updating 2/5
By Occasional gamer
Let me preface this review by stating that I have an iPhone X and I realize that some apps have yet to update the UI to match the new form factor. With that said, this app is still buggy. Won’t let me enable Touch ID/Face ID authentication; does not reliably move between screens; perpetually stuck on loading screens. I really like having an app for insurance but it needs to actually work to be useful. Please fix!!
Can’t log in with my account credentials 1/5
Waste of time
App is useless 1/5
By SoBay Boiler
So it only formats for iPhone making many things unviewable on iPad.
As for login, have to reset up touch every time!
Not very good at all 1/5
Can’t access anything can’t even add to Apple wallet. Can’t do basic things. Absolutely terrible
Bad UI. Also needs payment systems in app. 2/5
By Abe Smith
Would like to see a more modern UI. The current UI is slow and boring. Also, I wish I could pay my bill within the app itself using something like Apple Pay.
Useless app 1/5
Every time they update it keeps breaking the login. Then it just stuck in loading.
How is this app so bad?? 1/5
Seriously. You are a such a. Major corporation with plenty of resources. Spend some on the app. Touch ID was erased after the last update. With this update it isn’t even working. I had to close the app to get it to respond. This is embarrassing.
By A Square Fan
App say to update latest version, on App Store it shows its already updated. Cycle continues... such a pity that they take so much money and does not maintain a proper app...
By Goldmember 25
Update a problem. No Touch ID.
Terrible App 1/5
This is hands down the worst app on my phone and it certainly is up there (if not at the top of the heap) in terms of being the worst app ever to grace any of my various iPhones. Let me just mention one area of its awfulness: why must I type in my password when I have set the app to open on Touch ID? I open the app, it asked me to log in via Touch ID and then it asks me to type in my password. What the %*^%^*?
Just go online 1/5
Somehow it can’t seem to ever authenticate my fingerprint, nor does it store my user name. So, even though every other app that uses my fingerprint works just fine (the issue is not my phone), when I go into this app, I have to type out my full username and password every time. If I go online at least my web browser will remember my username and password.
Another issue...I requested a refill on a prescription. It took my credit card number and seemed to work just fine, but then nothing actually processed. You don’t get any kind of email or notification that it went through. The order history says it takes 48 hours from the time your doctor sends in the prescription to update. So it took days before I realized that my prescription had not actually been processed. It would be nice if they had more timely order histories so you could see immediately that your request had gone through. That’s probably more a reflection of Aetna themselves rather than the ineffectiveness of this app.
Very poorly executed 2/5
The app is poorly written; registering through the app is clunky and barely works. Trying up update account details is equally as bad. When entering your phone number, it goes back to the main screen after entering each digit.
Buggy, Crashes 1/5
This app - WHEN it works - is great! Well organized (still needs more data features added!) and can quickly tell you the status of a claim. LOVE the quick, color pages/by category!
That said, it often crashes on an iOS (8 and 6), and the fingerprint login stops working if they have done an “update” - or stops working randomly for no reason at all.
WORST OF ALL - cannot reinstate fingerprint login (have to MANUALLY LOGIN EVERY TIME!), unless you completely delete app and then re-install.
Better than being told by Aetna “Customer Service” to NOT USE a mobile device (?!?!) and use a laptop to be able to login. Please HIRE more IT staff. Sounds like they are overworked!
App keeps timing out 1/5
This app seems like it should have all the search features it needs. My ID card was listed wrong and the app kept timing out and saying network error even though I was fully connected to Internet. Even when setting up my username and password, things wouldn’t load.
Really bad app 1/5
If you enjoy freeze ups, poor layouts, insufficient information, and login failures, you’ll like this app. One expects more from a major health insurance company. I was on United Healthcare before turning 65 and going on Aetna’s Medicare Advantage Plan. UHC’s app worked so much better, and was far more comprehensive. I expected the same from Aetna, but I was sorely disappointed. This app needs to be scrapped and completely redesigned.
Only your ID Card 1/5
By T-Lady in Philly
This app is pretty much useless!!! The Touch ID does not work!! You can not even disable the Touch ID option!!! It does not show my Doctors in the app. Pretty much the only thing usable is getting your ID cards and accessing your prescription refills. I’ve put the cards in my Apple wallet so that I can use Touch ID to retrieve them. Keep trying Aetna. Maybe you’ll eventually get it right with one of your updates!!
Lots of bugs 2/5
Touch ID setup did not work for me, hangs the app.
Replying to a message is not intuitive.
Lots of misaligned views navigating around.
How does a multi-billion dollar company have such a bad app?
Worst ever!!! 1/5
The app is as bad as their company
Surprisingly Poor App 1/5
By Colorado Kid
One would we expect a higher quality app and interface from such a large company. The app is difficult to work with, refreshes the screen (i.e. if you change to another app to get a password for instance), and does not seem to be properly synchronized with web application. How unfortunate. I would recommend modeling the Aetna app after United Health Care‘s application.
Touch ID Not working 1/5
This is a bug with the latest update for my iPhone 7. I used to be able to save the Touch ID as my login credentials, not anymore. Please fix this, this is unacceptable.
Broken After Update 1/5
Each update has managed to make the app worse. Can’t set up or sign in using Touch ID and now I can’t even view claims.
Even worse after update today.
Can’t even log in 1/5
The app won’t even log me in with Touch ID even though it is enabled. Every time I put my fingerprint in, it keeps saying authentication failed. And the app itself is super slow. Takes a couple seconds to just to navigate to a different page.
Crashes a lot 1/5
App crashes or freeze frequently. Not useful tool when on the go because need to access website instead of the app. Im not a fan of being forcibly closing the app more than once to get to sign in.
It is an insult to Aetna patients to create such a poor excuse for an app. Links dont work, you cant get to the information that you need and the search tools just arent functional. Thanks for nothing
Nothing Works 1/5
Viewing claims is all this app is good for. I can't estimate pharmacy or medical costs like I can on the Aetna website, or view plan info. This app needs serious work.
Where can I get coverage info? 1/5
The only thing it shows in the app is "deductible applies...". What is the exact coverage info? This is totally useless
Not keep you signed in 1/5
By Ggerty koff
Crap! Doesn't work 1/5
Can't view ID cards through the app because of technical errors.
Doesn’t work 1/5
Need to repair Touch ID, fix the doctor search function and offer EOB viewing. Not sure what the app purpose is if you can’t do these things.
Poor app. Clearly not performing QA 1/5
I can’t even get past setting up TouchID without a hang or loop condition. Big $$ in insurance - time to spend it.
Downloaded and set it all up. Then, for some reason the Touch ID stopped working after awhile so I had to enter my user name and password. I forgot what they were so I asked for my password. Didn't answer the question correctly 2 times so my account was "temporarily suspended". Now I have to call them. That's when I deleted the app.
Useless can't even login anymore 1/5
After the latest update the login no longer works. I tried to setup Touch ID and it broke everything. Now even the password login says can't login now try later.
Mandatory upgrade and new login 2/5
By Z Rock fan
I had the previous version a month or so. Now they’ve forced me to upgrade. The old version won’t allow me to login. The new version does not recognize Touch ID. I have to set it up all over again and it failed repeatedly. Sigh. Why can’t they make it easy? If I had any choice I wouldn’t use this. But I don’t.
Touch ID not working 2/5
I’m using an iPhone 7 Plus with iOS 11+. When I try to enable Touch ID for the app, it keeps loading and app stops responding.
Horrible App 1/5
The app's "find care" feature is somehow totally disconnected from Aetna's website search feature, as I found absolutely awful results on the app but found great results on the website. Reviews on doctors and practices help a lot but sadly a lot of the ones in my area have terrible reviews- not the apps fault though. I just can't seem to find a simple therapist for depression using this app, please update/fix the "find care" feature. Also when I typed in "therapist" it forced me to select either "massage therapist", "physical therapist", or "occupational therapist" which is annoying, so I selected "occupational therapist" but then i couldn't narrow it down any further? Like I need a therapist for depression but I wasn't able to search specifically for that? Please fix.
Big company terrible app 1/5
By Jim Applegate
You expect better/more from Aetna. Confusing, freezes often and overall not very useful. I'm going to remove and wait until they put out a better app but until then they'd do better not having one.
Won’t open 1/5
By Why me😏
App doesn’t open after the new update
Network error after I press agree button 1/5
The app was working fine last week but not now. Right after I sign in, I was promoted with a big EULA kind of agreement with " I agree" option. After clicking two of those prompts,I was given an error that says "Network error " even though my network is fine. Happened yesterday and today. I Uninstalled the app now.
It's a pain to login 1/5
It says it has touch ID, but that never works. And if I switch from the app to LastPass to get my login credentials, it loses them.
Stop forcing updates 1/5
Forced update and it wiped out my Touch ID as well as saved User ID... glad I was not at the Dr Office!! Not happy with app!!
Update to my review 4/5
By Saving reset
Glad to see both TouchID and Apple wallet support.
Not much of a benefit 1/5
Updated 10/31/17 - -
Release 3.0.7, Agreement Terms Apply no longer works. App broke. Improve QA.
Original Review - -
This app is not much of a benefit from one of the largest health insurance companies -expected more. The workflow, is horrible.
Please rebuild this app from a clean sheet. Highlight my health (info) and deductible balances right up front -dont make me swipe 3-4 screens to dig for important information.
Poor iPad support 2/5
The app would be great if two things were changed; 1- Touch ID does not always work. 2- make the app scale for iPads or create a unique iPad version.
Touch ID No longer working 1/5
So I tried to get in the app and Touch ID no longer works. Tried to set up but it just constantly loads. Pretty annoying.
Great in theory 1/5
I can never login. Will work for a week and then stop.
Don't waist your time 1/5
Touch ID never works. Can't view your prescription orders or order new ones. Basically it's a useless and it has been like this for years.
Latest Update 1/5
Touch ID does not work on iPad. Bad!!! I use the app most frequently on iPad. Fix it People!!!