Waste of time 1/5
Why 1 star? Because u can’t give zero! Most of the time the app isn’t working. When it is...it’s wrong! But what’s sadder still is the online web site is almost as bad! Info is wrong or missing 50% of the time! Can calling for answers? I have one thing I’ve been trying to get clarified. I ask the same basic question about my plan 7 times now...there are 2 possible answers to this question...4 reps said one thing, 3 reps said the other. I have never felt so disrespected by a company! Back to the app...don’t bother!
Worst App Ever 1/5
I would say this is the worst app ever created. Totally useless especially when using Find Care. For instance, I put in my doctors name, it then shows me a list of doctors with same or similar names.
I click my doctors name and it either brings me to a list of dentists with totally different games and besides my doctor is medical. Not dentist. Sometimes it tells me he is not in network. I have tried to use this countless other times for other doctors and I get nowhere.
Wow! Really bad. 1/5
By Prof ChiChi
Every time I try to log in. It’s a different experience. Most common it does not work. But now, I just get a blank page. Not even a log in option.
Touch ID not working 3/5
By Woohoo! From me
Useful app but whenever I open it, it get stuck in loading Touch ID. So I push the icon to go to regular login and then enter site that way. Would like to see Touch ID actually work. iPhone 7plus running iOS 11.2.5
The app no longer works 1/5
So I've been using the app for over 6 months and only in the last 2 months the app will not open. Are there any plans to fix this?
By Chris Lavender
How this was approved is a mystery.
I hate being forced to upgrade!!!!!!!!
Whoever wrote the app should be ashamed 1/5
I have had it on my phone for about two months now. I got it to work twice! Tries daily. I just finished 7 weeks of chemo and radiation treatments. Tons of claims every week. It would have been nice to keep up with them on my phone. No such luck with this pile of junk!
Keeps crashing 1/5
Can’t login, as it just crashes! For all the money they take from us, I would expect a first rate app.......
Can’t even get “contact developer” to work to let them know of issues. Really the worse app and waste of time
Looking forward to better options in the future
Can’t login 1/5
Absolutely horrible app, can't get login screen
It usually doesn’t work 1/5
Most of the time, this app doesn’t do anything. It just sits at the screen prior to Touch ID and doesn’t go further than that. It won’t allow me to do anything. Complete waste.
Horribly bad 1/5
By z pity
I used to be able to log in but now the log in page won’t r en work properly so it is completely nonfunctional. I have insurance through Aetna but can’t get any information on here about my account. I will be letting the app after writing this.
This app is too worst 1/5
By Surendra's iphone
Search is awkward. I search for one and get the other. I work in health care. The other competitors are better in technology and services and the mobile app or website. I can't change because my employer provided it.
Major crash 1/5
The required 'update' made the app unusable, it crashed every time I try opening it! I've tried deleting it and reinstalling by I'm still having the same issue for two weeks now!
won't launch on supposedly-compatible system 1/5
By save me 2
On an iPhone6S running iOS 9.3.5, the Aetna mobile app launches then immediately crashes. This happened with a year-old version of the app, then again when I ran the just-downloaded version. Sys reqs say iOS 9.3 or greater. Maybe they no longer support 9.3.5? If so, sys reqs need to be updated and an intelligent error message displayed.
As others have said, I cannot even login 95% or the time. The login screen never appears for either the manual or touch login feature. There is no excuse for leaving an issue of this magnitude unresolved given the size of the company.
App won’t open 1/5
This app is so out of date. Graphics are for an iPhone 3. Provider search doesn’t work like the website, and as of yesterday the app doesn’t start up at all.
It's a joke right? 1/5
This is probably the most broken app I ever used. Frequent errors. Awful navigation. Error handling is non-existent.
You are better off using their webapp on your mobile.
App doesn't do anything 1/5
Can't even log in
Touch ID doesn’t work 2/5
I always have to re-enter my username and password. And every time I leave the login screen to retrieve my user name and password from my password manager, your app clears what I’ve already entered. Please change that and/or integrate with password managers such as LastPass and 1Password.
Unusable - keeps prompting me to upgrade app 1/5
Can’t use the app. Everytime I open it it asks me to upgrade the app, even though I have the newest version
Cool looking app but really crappy 1/5
Trying to find an in network doctor seems almost impossible, the “guided search” feature will not let you select anything. Not all buttons work. Only usable to get the insurance cards.
You can’t type actual words in this thing 1/5
So there’s no way to file a claim.
Basically totally useless. Don’t bother.
This is a pretty terrible app. 1/5
By Green leaf cats
This barely passes as a minimum viable product. I have been trying to set up touchid and it freezes every time. And that’s even if it lets me log in. Sometimes it just freezes trying to log in. They actually released a newer but more terrible app. Mind boggling.
Does Not Open - Deleted 1/5
When I try to open there is a brief view of splash screen then it is gone. This occurred immediately after upgrade on 31 Jan 2018. I have IOS 9 allegedly compatible version. Last time I opened app on earlier app version, it said I had to upgrade to this in order to use app. Now there is no app, so deleted.
So bad it's unusable 1/5
By Big bubbanet
The user interface is so cryptic it is not usable by any stretch of the imagination. Incredibly frustrating.
Waste of time 1/5
By Yars revenge
Try to set up Touch ID- loads and hangs up. Seriously, Aetna, hire an app developer.
As the title says, this app is absolutely useless.
Useless App 1/5
You enter your ID and PW and it keeps circling you back to the Log In page; the fingerprint ID doesn’t function properly either. Once in a while you get in, only to be disappointed again trying to see Claims or EOB docs. The claims filter doesn’t actually filter. OMG this is SO FRUSTRATING! Aetna, you’d be better off shutting this app down until it actually works.
Mandatory update every time I use the app 1/5
Please re-think the update process so I don't have to wait 5 minutes to update the app so I can get my insurance card number. That's a horrible horrible horrible design that makes me HATE using this app. Doctor visits are stressful enough without the added frustration of having wait for mandatory updates every time the app is used. Also, now the app crashes before getting to a landing page, completely unusable.
Uable to login after creating account 1/5
After going through the registration process I'm unable to login... Also the app doesn't match my current address. What DB did I just entered my information too....??
1/29/18 After the update App doesn't load. iOS 9.3.3
Horrible App 1/5
First off the biometrics doesn’t work. It doesn’t even save your username either. Secondly navigating to try and find a doctor is a joke. You’re literally better off going online and looking yourself then trying to navigate this app.
Poor functions 1/5
By CML 🍾
The app never works with Touch ID and when I do log in (manually), it’s very difficult to navigate. I never know where I’ll end up when I click on a link, and that’s all because of design (the link makes sense but only after the fact, so the links work, but the text under them makes no sense).
Crashes on launch. 1/5
Won't even launch without crashing.
So bad it’s not funny 1/5
My god this is horrible. Let me explain why...
- App opens to just a white screen with an arrow and thumbprint in the bottom right.
- Have to press the arrow just to bring up the login screen
- Touch ID doesn’t work at all
- After I do get to sign in the screen changes to an Aetna logo and “loading dots” and them promptly crashes
This is of course assuming the app opens at all...
I hate doing updates on the app because once you do it blanks out. Every time I sign in it kicks me out of app!
What a joke 1/5
By ghayr mufid
It boggles the mind that a company that earned $63.175 billion in revenue in 2016 can’t make a functioning app to perform extremely basic look-up functions and to deliver information. Seriously, this buggy app is not fully integrated with Aetna provider databases and suffers from an extremely clunky interface. It is nearly useless, in fact. Aetna, you should honestly be ashamed your public-facing brand on iOS products is being sullied. I hope that the CVS acquisition can turn around your digital platforms so that they are useful for your customers.
Zero stars for upgrade BS 1/5
Downloaded app yesterday. Logged on, opened, viewed account and ID card. Today in line at pharphacy, app says” new version available, please connect to wifi and upgrade to continue.” I am in a store, no wifi, can’t open app to just view id card. Completely useless and absurd to not be able to get into app before upgrade. AETNA, this has to be fixed.
Even now with wifi, will not upgrade, just indicated to OPEN from app store. No upgrade option, and app still won’t open. Why????
No thanks. Being removed til you get your **** together.
Needs Face ID 1/5
By Robert in West Virginia
An iPhone X user must log in with ID and password. Touch dies not work on the X! Get with it and use Face ID for those phones with that capability.
Crashes on start, can’t use. 1/5
When it did work Touch ID was broken. After this update it crashes right after the splash screen comes up. So it is now worse than worthless.
Touch ID and iPad support 1/5
Touch ID never works and the lack of an iPad app is very disappointing, please work to get the basics working before adding unnecessary additions.
The worst app in the history of apps 1/5
They should be embarrassed.
Lack of iPhone X support and freezes. 1/5
By Ivan Flores
App unresponsive when setting up Touch ID/face ID. No iPhone X screen support.
Worst possible application 1/5
This is a useless dysfunctional app. I have not been able to access my account from the app for over 2 months and when I did it was not working properly. The times it did work, it required an update, which in just 2 weeks failed to work again. I can’t login, doesn’t even go to the login screen. Neither the touch or passcode is possible to use for access. You would think a huge insurance company would spend the resources necessary to give their clients a smooth experience — I mean they charge us an arm and a leg. Hire someone to fix this!
Crashes upon opening 1/5
By Remnant x
Crashes within a minute of opening.
Never Works 1/5
Every time I open App it tells me it can’t complete my request. What’s the point of making n app if it’s useless 😡
would give zero stars if i could. both the app and the website are absolutely worthless and i’m unable to use either to look for a provider near me.
Can never even get past login page 1/5
I open the app and the username and password section never loads. The fields aren't even there it's just a blank screen. Totally worthless app.
Bad app. Simply doesn't function. Still doesn’t work. 1/5
App is still bad. Crash prone and limited functionality. Poor.
The app filter for list of doctors doesn't even work. Can't show me who is accepting new patients.
This app shows my ID card. That's it. Who's my PCP? It can't show me. Map to nearest urgent care facility? It crashes.
You should be able to find an in network provider with a few taps...not on this buggy app. You’ll need to go to the website. How can a company this big have such a problematic app?