TWO TERRIBLE UPDATES!! 1/5
By Spirit Naples
CRASHES IMMEDIATEY ... Useless, absolutely useless!
Worst airline app 1/5
This has to be the worst, least user friendly, least functional airline app of all time
That combined with bad weather and lame 800 # service at Air Canada cost me hundreds of dollars in lost ticket value and hours on phone over the weekend after our initial flights to Toronto were cancelled because of weather and we could not take auto rebooked flights. Air Canada had me on hold multiple times for over an hour and failed to callback multiple times when I left a callback number because app did not allow any changes or cancellations via app
And, they even have my $50 for outbound luggage fees charged in advance of cancellation, which I am sure I will never see. I bought the tickets via United codeshare and expect no help getting resolution from either
They are both terrible in my book
Unable to get past password 1/5
After several attempts and lockouts and resetting passwords for mobile app and for AC/Aeroplan account, I still couldn’t login. I do not have this issue with any other airline apps I use.
First impressions with this airline - the app stinks 1/5
Won’t even allow you to login - why put a half a-s product out that doesn’t even work. Look at all the reviews, looks like it was designed by a third word tech
App Crashes constantly 1/5
Not worth your time.
Hair trigger account lockout and inability to run in landscape mode. Haven’t even started using the app yet. Learn about SSO. Three passwords for AC (mobile, web and Aeroplan) is just amateur.
It doesnt open 1/5
Does not work
Bad costumer service 1/5
I got charged for my second luggage after I was told it was included but I paid for it .when I got back so that email to customer relations so she told me After she reviewed my case she was going issue the check ask me for my address so she can send to me .but when I didn’t receive a check after us six months I emailed her back to ask for why I didn’t get it she told me the reviewed my case and my vacation was overweight but the fee was for the extra baggageHer name is Jessica Mbode not nice
Baffling Air Canada mobile+ 1/5
By Miles Thatsme
For reasons only known to Air Canada, you need three different accounts: AC, AC mobile+ to pay for bags, and Aeroplan. The app lets you store the login details for these accounts--but won't let you stay logged in. No problem, use TouchID--no, not an option for AC mobile+ during login. So just copy-paste your secure password from your password manager, right? No. It will restart the four-screen check -in process the moment you switch apps.
Loved IT! 1/5
I loved it!
Completely useless 1/5
When you sign in to your account the first thing you need to do is provide your record locator number so it can find your flight.
If you have made changes to your flight, e.g. upgraded or checked in over the website it does not report any of the most recent information.
In short you need to provide the app information you may not be able to find when you are at the airport, in order for it to give you incorrect information. It is hard to imagine something less useful.
Technically, it’s as if the Airline refused to give the app developer API access to the airline records. Still, if this is the case they should not have released the app. Providing incorrect information is often worse than providing no information.
Hardly worth the effort so far 1/5
I found it hard to use, with lots of time spent watching the spinning wheel. Didn’t trust accessing the mobile boarding passes at the airport so went old school and printed them.
Consistently terrible like the airline itself. No ability to check in for US bound flights. Seat selection crashes most times. Compare to United app where all of this works!
Worst app for the worst airline! 1/5
It's only fitting that the worst airline ever has the worst app too!
App constantly crashes, doesn't recognize log in credentials, cannot find reservations, and says not a single airport in the world recognizes mobile boarding passes. I love being forced to print my boarding pass.
Take this app, your horrible planes, and your ineptitude to be on time and shove it right up there.
New account and can’t login 1/5
Really? Create new account and can login fine in computer. Try to login on phone and it says that email doesn’t exist. Can’t even use this app. What to do??
What all of the other 1 star reviews said are true. Terrible app, but pretty consistent with the air Canada experience. Worst part is the commercials on the on-demand entertainment.
Can’t login 1/5
Can’t login to the app using same credentials as the website. Useless.
Total garbage! Do NOT download 1/5
Doesn't work at all. Waste of freaking time.
Useless app 1/5
Doesn't go beyond the bare minimum at best. If you want to check in don't waste time on the app. Use your computer instead otherwise you will be placed in the last row of the aircraft and then service charged upon arrival if you want to move to a different seat - even when the flight is half empty. (Checking in on the computer allows you to change seats.). Don't waste time with this useless app.
I would give 0 if I could 1/5
By Ilike it but
App was designed so that it is NOT at all user-friendly. When I tried to put my discover card information, it did not explain that discover card cannot be used, and only said "numbers only". App crashed in the middle.
Can't even access my boarding pass. 1/5
This app is not working. I can't even view my boarding pass. What's the point!
This app lost you a customer 1/5
Air Canada. Easily the worst international flight experience to date. When I tried to use this app, it got even worse.
Quality As Expected - Horrible 1/5
So slow and buggy. Have been trying to check in for a half hour now without success. Airlines set the bar for bad in so many areas. Not surprised apps is another one.
This app refuses to take the sign in credentials that I use to get on the website from my desk top machine. This an astounding piece of clunky software.
Can't even open the app 1/5
The email and password that work for aircanada.com and aeroplan don't work for the app? Really, Air Canada, check out how other airlines do this. You're not inventing the wheel here.
Easily one of the worst airline apps 1/5
I bet this feedback won't get processed or reviewed by the coders. Inconvenient app - navigation is klutzy, error messages don't really make sense, the security features are laughable. The only thing that works is the push notification, but even that comes through several minutes after the airline announces it at the gate. On occasion, I get a gate change message while I am walking to my seat in the plane!
Could not even get pass checkin verification 1/5
If you like spinning circle things then this is your app. Never got past the checkin verification but saw plenty of spinning loading icons. I thought maybe I could select seats with this app but I don't think it's possible
Downloaded and immediately uninstalled 1/5
By Too long trip
Awful, just awful. Never even could log in. Seriously, did you even test this thing?
NEVER Again 1/5
Air Canada's app is better than their airline. I was recently screwed out of $3800 and two U2 shows thanks to Air Canada's ineptitude. Don't bother downloading their app because you shouldn't fly on the absolute worst airline.
Buggy and confusing 1/5
Boarding passes are hard to find and sometimes vanish. The app is slow and often unresponsive. By far the worst airline app I've used. Have to wonder whether anybody who developed it has actually tried to travel with it.
Worst airline app... Wish there was a 0 star option 1/5
Most important feature is not always available. 3/5
The app is well designed, but there are two issues that irritate me. One is a security feature that is understandable in that there is a short session time out. The problem is that it is not always easy to complete web forms before it times out. Small price to pay for security I suppose.
What is really disappointing is that electronic boarding passes are not always available after checking in. The main reason for most people using the app is the ability to secure an electronic boarding pass. This may be a limitation based on who is operating the flight and it is irritating.
Can't even login 1/5
Says my email is incorrect. The email is the only email I've been using for over a decade. Same email I login online with, and the same email, my Air Canada receipts and info are sent to. This app is the pits.
Can't get a boarding pass 1/5
What's the point of the app if you can't get a boarding pass...
ALWAYS LATE 1/5
By GO DIE IN A PIT CARDWARS
Yesterday my airCanada flight showed up 45 minutes late. I missed my connecting flight and I'm still in Haneda airport it's an awful airline but at least the flight attendants are nice!
Complete garbage 1/5
I fly often for work and this is without a doubt the worst airline iPhone application of all. Constant errors with mobile check in and flight information is never current. I expect better from such a large airline.
Some things good, some things bad 2/5
Notifications and flight updates were faster than the airport! Always had the latest information. I had problems because I was not able to check in through the app. The rouge media player greatly struggled to play. I could not do it through my iPad had to end up using my iPhone but still it was terrible quality and buffered multiple times. Also the interfaces old and low resolution and the user interface is terrible. There isn't even a back button.
Air Canada App 1/5
Not happy at all. Unable to sign in to my account.
Minimally Useful 1/5
By Jim Ohio1
Provides a boarding pass but little else. No airport maps or inbound aircraft info. To check seat map or change seating, user needs to go back through the entire check in process. Almost worthless. Print out your boarding pass and don't bother with this app,
Really, really bad.... 2/5
You have to sign in with about 3 different accounts (so far...), it shows boarding passes from the outbound flight on your itinerary while on your return trip (annoying to say the least), pretty much every single window is poorly laid out, you can't search for multiple airports in the same city, and only shows time in a 24h format even though you can choose Celsius/Fahrenheit... because lord knows having the temperature on an airline app is crucial...
In a nutshell, this app is a reflection of Air Canada as a whole; it is frustrating, confusing, and inefficient.
Does not let me log on. Nice job guys. 1/5
Mobile app will NOT let me log on. Just logged on with my laptop so I know email and password are correct.
App seems pretty useless so far.
Initial barrier to useage- why? 2/5
Why doesn't it accept my pefectly valid air canada password? It seems to want me to create an *additional* mobile password, and linking it to my Aeroplan number appears to be a premium traveler privilege? Airline apps should be the easiest, most intuitive apps out there- given the fact that many users will be accessing it on the road or in stressful travel situations.
Possibly the worst mobile airline app 1/5
Nothing works. Requires you to log in with email instead of the loyalty number. Login on site works fine but it doesn't recognize the email. No way to get on phone from the app, help menus are utterly useless, keeps prompting for password change but when you do the forgot password process it says that it can't change the password. No way to manage flight with just the booking reference code either. Terrible.
Cannot log in 1/5
Even though I can log in on the website, it won't allow the same account to be used in the app, and they provide no support
Feels like they didn't even try 2/5
I hate to be snarky, but this app feels like the developer didn't even try to build and design a good app. Part of it is the ridiculous problem Air Canada already has by not being completely connected to its mileage program Aeroplan. The need to have to connect the accounts feels redundant and wastes my time. The developer should take a look at the Delta Airlines app, which is marvelous. At a minimum I should be able to open the app and see my Aeroplan FF#. But nope. There's a link to submit ideas, so I thought I'd submit THAT as an idea for improvement, and weirdly, it sent me to a generic form used for solving customer service issues with a flight. As for user experience, do you all not care? Because it kind of seems like that. And it's pretty consistent with the abysmal customer service I've received from Air Canada and Aeroplan. (Sigh.)
app does not update the boarding pass gate # 1/5
By Air Canada fan
app does not update the QR code boarding pass gate # when gate changes .
Unable to even sign in 1/5
Unusable because the sign in is different than the website
Awful User Experience 1/5
Why does this app require a different set of credentials than the Air Canada website? It is particularly baffling because if you want to import any existing bookings, the app asks for your Aeroplan credentials anyways.
Bloody awful 1/5
Although I can access my account via the webpage, I'm unable to use the same password for the App. Customer care is unable to assist.