Network error always 1/5
I downloaded the app months ago and keep up to date with releases. I still have issues with "Network Error" so I usually just use the web version. Perplexed why this is not resolved.
Amazing service! 5/5
I haven't used hotels since 2016! All my trips to California, Florida have been booked through this app! I've never had a bad experience! It's always cheaper than a hotel but an entire home! Try it you will love it too!
Best accommodation anywhere 5/5
Airbnb offers customers some of the most ncresible locations and fabulous hosts anywhere! Have used airbnb exclusively since singing up for international or local getaways. Meet great people, find unique accomodations, through an easy user interface.
Why have an app that doesn't work? 1/5
Still no real support for iPad. This billion-dollar company should have enough resources to make this app functional. So far it hasn't bothered. It doesn't work. Customer support has one script with totally useless information. I'm sure they're embarrassed to work for a company that cannot get its technical act together. It is simply too frustrating and not worth the time required to use. I'm giving up.
Filter by date 3/5
Is there a reason I can't filter by date. It's annoy to have to constantly check the availability. I wish I could just filter and look through what's available.
Great one night getaway 5/5
Great stay with me and wife
Worst Customer Service 1/5
For some reason I am no longer able to log into my account. I have sent multiple emails to the address have listed and gotten ZERO response from them. Finally got someone on the phone, who told me their department didn't have access to my account info, but they would forward my account to the dept that did and put priority rush on it since I hadn't received an email from them yet. That was two months ago. No email in sight. What is the point of having a customer service phone line where no one knows the answers to any questions, and what is the point of having an email address where the company never responds to you. Used to be one of my favorite apps, but I have never been so disappointed with the lack of ability to solve an issue that has now been going on for over a year. I'd love to use your app Airbnb, only problem is you won't let me, and you don't even know why you won't let me
Airbnb new latest update 4/5
By Captain Boricua
The update has many cool features but as a Host, not being able to see my guest's profile picture with an expanding size makes it difficult to see their face and recognize them. It would really help to see their picture in a larger size.
Host search 2/5
There should be a way you can find a specific host by name or address search...
Needs lots of work 3/5
When the app is adequately working then it'll have 5 stars. I'm not going to make a list of complaints because clearly, they've been stated. Airbnb will slowly update their app and company to better suit hosts and guests. Maybe the developers should try traveling, use the app, and update it based on experience. That'd be a great start. I'll use other similar companies in the meantime in conjunction with this app/company. They have great advertising so more people use this app but eventually, someone better will create a better version, and I'm looking forward to it. Until then, this works good enough
Getting better 3/5
Wish the app had all the functionality of the website. But- as a mobile application it does an okay job-communicate with guests and approve or deny. Not a huge fan of the help center - feels like a goose chase when I need support.
Horrible for neighbors 1/5
Living next to illegal Airbnb hotels is not fun. Airbnb does NOTHING for neighbors and is destroying affordable housing. #Boycott
Nothing but a Great Experience 5/5
This App has allowed me and my family to many enjoyable places to stay. I've never had a problem.
I cancelled my account 1/5
By homeless traveller
I tried over a period of several weeks to get adequate information about potential rentals. Here's what I learned. I discovered that cats are most often not pets in pet friendly listings, that owners can reject a booking listed as available because they decided to entertain friends instead, that Airbnb apparently requires you to allow an ongoing connection between a PayPal acct. and their site if you use Paypal to attempt to pay, they keep a full month' rent if there is a cancellation regardless of lead time of several months and they do not offer travel insurance, and they strip your emails between potential renters of any contact information which might enable a willing renter and landlord to confirm details of the booking before contracting.
Hacked account 1/5
By Ro nay nay
Someone hacked my account and put up a fake apartment to host. I can't change my password now because they changed the email on the account. I don't think I can trust Airbnb again - this is so creepy!
Clicking on anything crashes the app on my IPad. 1/5
Won't work :(
Digging it 5/5
Love this app!!
Great App 5/5
I've rarely run into any issues with the app or site. I live abroad and use it often when I'm looking for inexpensive and interesting places to stay in Asia. I especially appreciate when posts from locals give you the "inside scoop" on an area apart from the more tourist-y spots.
Use VRBO, it's much better. 1/5
By Benjamin Boo Boo Bear Bee Bob
We are Super Hosts, so we are very familiar with Airbnb. We also use it for travel, but after using VRBO for both, VRBO is a much better company and system. Airbnb is a poorly executed system with no recourse for hosts. You have the worst version of Judge Judy at customer service arbitrating. VRBO is better all around and you will make more money!
If you are a host, Airbnb will mess with your money. They fail to collect a deposit and if anything is wrong, they force you to deal with it. They also blame you when guests break the rules, like having a massive party on your property and trashing your home.
If I was only renting a room, I would use Airbnb. For a house, it's not worth the risk.
Best app ever!!!! 5/5
I love it!!
Critical Error - Cannot log in 1/5
I am unable to log in. I sign in, I get a verification window asking for identity verification. I submit to do it via text message and then the application crashes.
iPhone 7+, downloaded app today. Have not logged in for some time.
By B ne
Love It!! 5/5
By Me, you, them
I travel a lot and this is my "go to" for accommodations. The people I have met and the experiences I've had through using Airbnb are simply priceless. Love this concept so much!!
Got screwed by Airbnb host 1/5
I booked 3 weeks before the trip. Not 15 minutes after i booked I canceled because I realized that I booked for the wrong number of people.
I lost 50% 280 dollars. Host didn't text back after I asked for a full refund . 3 days passed.
I called Airbnb explained the situation . They sided with the host and upheld 50% rule.
I was robbed for a 15 minute mistake.
No optimization. Navigation is confusing. Can't see text on buttons. As a hist I can't set different prices on different level accomodations.
The App is Pretty Good, Customer Service Not So Much 3/5
I think the app is good. They update it often there are some issues every now and then but no big issues. There are often a lot of places to choose from no matter where you want to stay. My issue is with their Customer Service. You have to report everything through the app there is no direct email and there is only one phone number and they will just tell you they'll get back to you and it'll take them a week, even longer sometimes.
I also personally don't think any host should be allowed to set their cancellation policy to strict. Especially since I've run into issues of the places not being as described or the areas are different and you either stay there or lose all you money. Airbnb will do next to nothing to the host and they won't refund you since they're a "third party".
Easy to use just how it should be
Maps need work 4/5
I love airbnb This is an awesome idea. Have used it many times. Sometimes I get frustrated with your maps and your filters. It would be very helpful if you could say how far you want to go from the heart of the city you're looking to stay at. I constantly have to look in google maps. It would be very helpful to have that option in your app and on line
Can not login 2/5
It took me 20 minutes to log in from my iPad.
It forwarded me back and forth validating my email, credit card and forcing to charge a password at the end.
Easy and Efficient 5/5
Airbnb's app covers everything we need to host guests at our fingertips!
Wrong price calculation 1/5
I wanted to stay in a place for mom which advertised 45% discount for a month. The quoted monthly price was over $200 more than it should've been. Even accounting for the fees, it would not have come close to the excess quoted. Also while looking at some places, the prices increased as soon as you showed some interests when trying to decide between several of them. Just beware of these two things.
Great app! 5/5
From a digital nomad family 5/5
We don't think we could do our trip around the world with our kids if it weren't for airbnb. Love how this platform has developed a new way of interaction: collaboration, respect, and inclusiveness. We have made friends for life now thanks to airbnb! @learninggypsies
Travel the world! 5/5
Love the experience- great deals, digs and people!
Ditch hotels 5/5
Love this, I love traveling and this app makes it possible. I told my friends and family about it and they can't stop booking on Airbnb.
Awesome App 5/5
It's great! Easy to use for not so great tech people! Love it.
Great service 5/5
I love traveling with air bnb! I always meet the nicest hosts and the accommodations are uniquely beautiful!
New travel stuff is great 1/5
App is getting better! 3/5
When we first started using AirBnb we thought the app was cryptic and difficult to use but over time we began to understand the logic. However as primarily as a host, there are necessary functions that we like to have for example, being able to dig deeper into the "stats" which you can only do from the website (and even that's limited). Another thing that would be nice is to not make folks search for a telephone number to speak with someone in case of an emergency, I had to google it! The App works fairly well for getting bookings, reminders and the ability to communicate with your guests. One key piece that would be nice to have, is the ability to attach emojis to messages. Emojis actually help clarify and simplify the meaning of written dialog that can be taken different ways.
Memory hog 1/5
This app, like many others, is taking way too much space on my phone. DELETED!
The best place for booking 5/5
By مهران خان
I booked more than three times and every time it was great
Lo mejor para viajar 5/5
A mi esta aplicación me parece excelente, tengo años usando Airbnb y con esta aplicación todo ha sido mucho más fácil, te ayuda a ahorrar tiempo y a tener una mejor comunicación con las personas.
Too slow! 2/5
By i dont wanna enter a nickname
Works to slowly. Half the time I can sign in on my laptop( and I mean sign in I don't have my password saved), read, and responded to an inquiry before the app for my iPhone 6 can even open the inbox. Even when on the same wifi connection as the laptop. Not happy with it at all!
Love Airbnb 5/5
We have had great experiences with Airbnb and have enjoyed everywhere we have stayed. I tell people about Airbnb all the time.
Love this app 4/5
We are hosts in Anchorage, AK. As a host we love this app. It's easy to use and makes hosting super convenient! We have had a great experience all the way around! My only recommendation would be to make it easier to contact Airbnb support. I have to dig deep to find the number
For the APP, not the service 1/5
I use AirBnB extensively and while I love the service this app is essentially useless. You can't book, search, or message hosts using it -- I have to log in on the internet on my phone.
Airbnb is great but App is slow and often crashes 3/5
Love Airbnb but the app often crashes and shuts down. What's more annoying sometimes is that the message notification stays on even after you've read all of the messages. Also, the app is very slow in opening messages and windows. On the positive side, the layout has really improved since before and it's easy and pleasant to read. Once the glitches are gone, this app would be great.
Great for hosts and guests 5/5
This is super easy to use on both sides. Thank you for all the functionality and keeping it user friendly!
Airbnb cares A LOT and it shows 5/5
I've been a host (x160+) and less often as a guest (x2) for over 2 years. This app is continually refined and improved. SOLID 5 stars!
Very little to complain about (maybe in messages, add sound to confirm message sent to guess), much to rave about (almost everything).
Design design design. Airbnb provides me with a beautiful experience from start to finish, couldn't be happier.
Love the Airbnb app and website. Very user friendly.