Good Idea Horrible Customer Service 2/5
I went threw a week of payment verification that I couldn't get for three days and $15. So I had to stay in a hotel. It took 3 hours being on customer service line. The next trip I thought would be better but they are doing the same process of payment verification. I'm booking on a friday for Sunday and I know it won't be done until next week. Yet again, have to use a hotel. You're better off with Craigslist. This is ridiculous.
Too Buggy 2/5
By Rookie John
For such an expensive service, AirBnB's app is too buggy.
Even the feedback tool is broken, so I can't even help report bugs!
Very useful and easy to use 5/5
Not very often you find an app that can facilitate the use of such an indispensable chore when traveling and planing , this is simply amazing
Getting better but still not there 3/5
Albeit it's a hundred times better from where it was first - which was virtually useless - it still has some glitches. It's not as intuitive and user friendly as it should be. Example: you are in your inbox. Let's see how long it'll take you to figure out that you can only read mails that was sent to you as a host. Mails as a traveler (or guest) goes to another mail box. Now how long will it take you to find that. After a while... after trial and error.. you'll find the switching under the "people" icon. I'd fire the genius who thought that is logical or intuitive. Tabs on the top saying "mails as host" and "mails as guest".... revolutionary idea! I know...
Helpful app! 5/5
This is a very helpful app for connecting with your AirBnB hosts. Easy to navigate & very helpful built-in components, like connection to maps & tel#s.
Great app and Program 4/5
Could use more category choices
Thanks airbnb 5/5
Best extra money ever!!
The app is great 3/5
By Big booboo 67
The app is great and really user friendly. The only thing I would change is maybe putting in some type of rewards program for frequent travelers. Also if you have to deal with air BnB customer service personally it is a real hassle.
It's been delightful. 5/5
By okay, it's...okay.
I love how privacy is respected. I ALSO love the rating system that helps keep renters and travelers safe. I honestly have no complaints.
Love the map view 5/5
So easy to find a place using the map view. Developers well done!!!
My New Go To for Accommodations 5/5
By S A Rojo
My husband and I have used Airbnb several times. We love it. The app is simple to use. It's my go to service for accommodations. No complaints.
Can't believe this is the premier site for vacation rentals!! 1/5
Though you can view hundreds of rentals saving them and sharing them with others is an exercise in frustration. Spent time putting in all the criteria and then it all disappears.
Super easy to use 5/5
I've used AirBnb for my last three vacations. It's cheaper and more comfortable than a hotel. The experience is always worth it!
Doesn't work after last update. 1/5
Since I tried to do the last update I now can't open it anymore. It never ends downloading then cancels it.
Game changer - love it 5/5
It's made my home into an even bigger asset!
Great app, great service 5/5
can't send messages
Ok App, Extremely poor customer service 1/5
The app was easy to install and you're immediately able to view lots of really great properties. If you get as far as actually wanting to rent one for a quick trip though be prepared to give out all kinds of information, more than any other entity with the exception of the day I bought my home and the mortgage company needed the same. In any case I decided to go ahead and quickly ran into an issue at checkout with an error stating the app was experiencing technical issues and I couldn't reserve the property I wanted. I hit the button a few times not realizing the app was actually processing my request despite the error stating it was not going through. This ended with my account being suspended for suspicious activity. I emails airbnb support with no response and finally found a phone number to call for help. There is no ETA for issue resolution if you have a problem. I'm supposed to get a call back ... someday. Ultimately it wasn't worth the trouble to download the app and enter in my life's details for this. I'd suggest going with a reputable hotel and skip the hassle.
Tuve una buena experiencia 4/5
Viajar con airbnb es una buena alternativa para vacacionar. Podrían mejorar algunos aspectos de la aplicación, como por ejemplo permitir que que estén disponibles todas las opciones que ofrece airbnb en su sitio web de escritorio.
The best app ever 5/5
The best app ever
Ok, but inaccurate and wonky 3/5
I like AirBnB but this app needs some help. It seems like it was primarily created to control messaging. Sometimes the stats are wrong. Sometimes you can't upload photos. When you write a review for a guest through the app, it doesn't seem to upload. Ok, fine if ABNB wants to control messaging but make the other things work as well. (IOS user.)
Love Airbnb 5/5
Here's a $35 credit, Code: NANCYZ251. You're welcome.
Been using Airbnb for awhile now. I rented a room in NM and also recently in Dallas.
Very cheap and you can also rent an entire apartment or house.
I always use Airbnb when I travel.
Go-to app when traveling! 5/5
Makes everything so much easier!
Great app but 5/5
I think this app is really user-friendly and beautifully looking but I don't understand why I can't share my wishlists with people. They do everything they can to try and view the wishlists and sorry this is vague but that's my biggest issue.
Easy to use app! 5/5
By Amelia :*)
Super user friendly. Easy to navigate, change location, etc.
Improved bugs, but now a little overwhelming 4/5
By Jasmine Victoria Wibi
After adding the "experiences" features, the app is a little less user friendly but overall runs smoothly. All of the physical stays with hosts have been great overall.
I would always use this app
Buggy and Slow 2/5
Very frustrating and difficult to use this app. Slow and buggy. Crashes often. I am reluctant to even use AIRBNB due to the problems encountered. I'll use another home finder service instead.
No contact 1/5
How do I contact Airbnb I need to cancel a reservation the only problem is I no longer have the credit card that I secured the trip with active anymore I have closed that account so help where do I get in touch with Airbnb I don't see it anywhere the host was very helpful
Okay app 3/5
I started using this app 3 weeks ago. Not the best user interface, compared to desktop version feels limited. I plan to use it while traveling international, concern whether it'll update while on wifi.
Thank you Airbnb 5/5
By Print The Best
Airbnb is The Best App
Makes my life easy!!! 5/5
By Bermy Style
Makes it easy to stay in touch with guests in a more timely manner...basically makes managing your property efficient!
Love AirBnB but.... 4/5
By Shauna Gray
I love AirBnB, but I miss the older version of the app where it included different categories of places you could rent....for example if I wanted to rent a treehouse or a boathouse or something else outside of your typical house/private room. Now it just goes by one big list after you select what place you want to go to, so it seems like the only way you can stumble upon an "out of the ordinary" place to rent is by luck.
I also think there should be a minimum in terms of the amount of pictures of the accommodations. Some places that are financially appealing to us budget travelers literally only give you one or two pictures of the room and the rest is left to the imagination.
I can't even log in so...
Beautiful app for local and global travel 5/5
So well designed I actually prefer it to the desktop experience. Love the live translation for hosts and reviewers. Every detail of the UI is well executed and a pleasure to look at and use.
Have to create an account 1/5
Have to create an account before you can even search for listings. Deleted app right away, I'll just keep looking on the website.
Terrible user face and navigation 1/5
I never write reviews but this app is so poorly built and so difficult to navigate I felt compelled. I got frustrated and booked a hotel.
Confusing and Erases History 1/5
Ok, so now it's harder to find a place to book. And you have cleared all my favorites negating hours of research.
Guest & Host--I'm Both & Love AirBnB 5/5
It works in so many ways. Little nit: Cannot specify that if more than a foursome want to stay, it needs to be for more than one night. Also, my stepson needs to book his stays across the US but cannot now do it since he has a different phone number from the first time he booked.
Great app 5/5
Love this app. I can always find a place to stay at the right price for all my adventures
I have made 2 bookings so far. Both were handled very well, from either the automated part and the owners' response. Will see how is the reality when I check in at the end of Jan in Olon (Ecuador) and in March in Hallandale .
Confusing, buggy and endless badges 1/5
Sooooooooooooooo slow. I'm about to delete the app
By Dark Skies Guesthouse
Really like the app. It works well and in a timely manner. Plenty of alerts that keep you up to date. I love the ding of my phone when an inquiry or booking comes in. Helps keep responses under an hour. The dual public review and private suggestions from guests let you know how well you are doing. We have made a couple of changes due to suggestions and feedback.
Simple and easy to use 5/5
I have never had any issues with the app not working, and it is very intuitive to use, covers everything I need.
Love it! 5/5
The app is a lot more functional for hosts now. I like being able to see the public & private reviews, the dashboard to super host and being able to change reservation dates ( a frequent request for us for guests to extend their stays) all from the app. Well done!
Amo airbnb es lo mejor que puede existir! 100% recomendable 超愛airbnb！
Works pretty good 4/5
By Van Geb
Easy to use
Use vrbo.com 1/5
No support, from these people. Use vrbo.com
Great App 5/5
Easy to use and helpful!