Love it to pieces 5/5
I haven't actually stayed at the places I have booked yet, so I may update my rating afterwards, but I LOVED the app. Me and my best friend are taking a trip here soon and my coworker suggested this app to make our sleeping arrangements less expensive. I downloaded the app and created a profile through Facebook, because hey, it's the easiest way right? So then I told my girlfriend to download it and she did. I started creating different places we would be visiting in the state we are going to be visiting and I sent her a link to join my private "saved cities". This allowed both me and by bff to add more listed places or delete them. The app would update her list if I added/deleted a place for whatever reason, and vise versa. I thought this was an AWESOME feature because it made planning easier and we could really narrow down the type of place we wanted much easier and efficiently. Then we started the booking process. You have to upload you ID to book a place, and that was the only trouble we ran into. Our state recently got new IDs and there is a hologram skyline over the whole ID, which makes taking the picture difficult because it thinks we have a blur in the photo, even though we don't... We finally got a good picture though at an angle so that the skyline wasn't able to be seen. (It was a pain that the app couldn't take the very faint hologram skyline..) then we booked our places and under the "trips" tab we both got a list of the trip we were going on, what days we were staying where and in what city. Even though she was the one who booked it I could also still see what place we decided to book, what dates, what cities, and what time check-in and -out is! I found the app VERY user friendly and made it so that if you and your bff, partner, family member, or whatever, could all make decisions together (without physically being together) and shows the the whole plans of the trip you're taking! Very cool app! I will be using this in the future and I hope my rating helped someone else decide to give the app a try as well!
Why share my gmail contacts with app? 1/5
By The Gilling Greek
I simply refuse to allow airbnb vie my gmail contacts.
Will NEVER use this again nor will I ever recommend airbnb to anyone
Don't bother using it not worth the pain and trouble at all!
Awful awful awful customer care also
Can't contact host through the app. Can't upload ID. Worthless!!!
looks and sounds epic!
The best 5/5
One of the best apps on my phone!
Not working 1/5
Won't let me create an account with my email!
More expensive than browser prices 1/5
I downloaded the terrible airbnb app because I was basically forced to. Then it wouldn't take the picture of my ID. There was no way for me to continue. When I finally bypassed this through the browser by taking a photo and uploading it that way I was forced back to the app only to find the place I was trying to book was almost 50$ more expensive per night on the app than online. Please stop forcing your customers to use the atrocity that is your app. I want to like airbnb but you're making it so hard.
Bad app 1/5
When I search on the app it shows me about every city but the place I am searching.
App fine, company horrible!! 1/5
By Hilary St Jonn
The app is fine enough but I don't recommend using them for hosting or traveling. They do not care about the person at all. Customer service will treat you kind of like an idiot, and apparently they are trained to avoid answering direct questions and how to avoid you getting in contact with them.
Closing my account and deleting the app. Travel with care!!!!
App Great Before Forced Discrimination 2/5
You got to love being black in America and how we are so easily, and politely at times, are judged based on what I assume is simply an age old fear of Melanin. I'm trying to be nice but before I was forced to use a profile picture I never had an issue using the airbnb in my families travels. I may have used my account 4 times total on different trips for typically extended weekend stays out of town. Would rate the app 5 stars back then but in our socially unconscious age of "social media" and fear of anything or anyone who does not look or act as irrational as they do.
My 1st time trying to book a home once I added my profile picture was a failure. Despite the clear block of day availability listed on the app when I went to reserve I was advised it wasn't available... Really thought nothing of it but after a year or so and a few more denials on "available" listed cabins, homes or apartments we might have been looking at in one of the areas we frequent (Charlotte, App Mountains, Outer Banks NCareas) it just seemed to much of a coincidence to ignore. Been a long time since I even looked at the app and we typically try to find "Melanin enhanced" owners to alleviate the fears invoked by the un-enhanced owners.
Love the Service 5/5
Rocks as long as the listings are accurate.
Excellent App and Support!! 5/5
This is an amazing app for staying in random places, owned by random people, in random countries, at random times of year. Definitely 5 stars! ***** I've always loved it.. You have to submit your ID and info to check out in their system to be a host or a guest. And I've ran across some interesting people. I've had a lot of good experiences.. but my most recent good experience with Airbnb was actually on the phone with their customer support. I had an issue with something I didn't believe was fair, with a review someone had given me after staying in her apartment. She heard me out and understood where I was coming from and said that she had escalated the subject, or whatever term was used.. Then called me back with good news, and helped resolve the issue! Also said they would contact the host to help her better explain in her house rules what she was expecting of her guests.. I spoke with Joanna (hope I spelled that right) and I just wanted to thank her for being such a good example of what customer support should be. There was another person I spoke with as well, at first, and I can't remember her name but I'm sorry if I came off anything other than stern and direct, I'm very appreciative of the fact you guided me to Joanna. Thanks for everything from the support team. That being said- Get the app, go travel, be a host, enjoy your life, be here..there..water..air, yeah I said that, with others, by yourself, fancy beach house, camping site in the middle of nowhere, this app gives you access to a life with no limits. Use it. I'm done. Peace!
Watch out! 1/5
By Juan Moore Beer
Our vacation was ruined because of either poor control or scamming "owners".
We booked a property precisely as directed by the app. Booked and confirmed, two cars traveled 7 hours each to find that there was no available property.
Trying to resolve the problem resulted in another three hours exchanging email.
Remedy offered was refund + 10% if we rebook, but by this time it was after 10:00 PM, and their system apparently does not permit contact after 9:00.
Next option was to get two hotel rooms then spend the next day trying to book another property last minute at a beach town in peak season. Not how I want to use vacation. Since hotels were not an option (We would have had to put a minor in a room by herself), We decided to drive home. Since we couldn't rebook, airbnb took back the 10% penalty! They did offer a credit for future bookings, but I will never use them again.
I have to believe our experience was exceptional, but it also clearly identifies poor management of an unreliable service.
Not impressed 1/5
my first time using airbnb was so NOT a great experience. Our room was so NOT clean and not as described. Couldn't even get a refund back so I'm never gonna use this app again. I have a feeling that getting a refund is almost impossible, especially when the host gets strict cancellation policy so we ended up wasting our money. I rather go book hotel somewhere else. it might be more expensive but it's easier to deal with when problem arises. This is just our opinion. we might just be unlucky to get such a bad room. but I definitely do not want to risk using airbnb anymore in the future since there's no way to guarantee that the room will be clean until you're there.
Just got an email from airbnb which included the absurd outdated condescending "click here" instruction, so I deleted the app.
First it tries to steal your Facebook or Google contacts. Then when I finally noticed small Log In on top, it got stuck in endless Terms and conditions. Removed the app at this point.
I hate this app 1/5
By GUSTAVO ADOLFO
Is asking to complete verification a it does not allow me to do it, is a shame that I can't put zero stars!!
They send out email without unsubscribe links from "no reply" addresses and their support@ email is a robot and it's not even intelligent. They should've gone public when they had the chance.
The service is better than the App 2/5
How this guys missed ( or still miss) the opportunity to build a great app? Not intuitive, not great UI/UX. For example: How can I see my rating in the user profile? Why don't choose my favorites cities with suggestions in the front? The actual solution does not resolve this. And some nasty bugs
Unable to create account 1/5
By Internet Hype
The current version of the app doesn't let you create an account using your email address. I am sure Facebook or another federated account would be fine. I am refuse to use federated accounts as I care about my privacy. I will not install this app again until they have fixed this bug.
This app is great! When me and my five friends were on spring break together, we used Airbnb to get good places to stay, such as a boat! You should get this, it helps with road issues, and much more,
Worst app of all 1/5
Very back app. Difficult to use. Prefer using web browser.
Unable to edit listing after update 1/5
With the newest update, I'm now unable to edit my listing's description, if it's more than a few lines long.
Super Convenient 5/5
It's super great when looking for a more home like stay or an alternative to expensive hotel rooms love it. And how easy it is to list space of your own
Great experience 5/5
Great overall experience.
App has Issues 4/5
I have many guests who can not find the lock code to enter my home. In which case it leaves guests getting locked out, and sometimes unable to reach me, if I am at work. App needs tweaking.
Airbnb great place to hang out 5/5
By rod carrazco
Airbnb has been in short been a blessing to me and my family, whether we are hosting or on a trip to some unknown far away place, we know that with Airbnb we are with peace of mind. Thanks Airbnb you're awesome
Tony Carcamo 5/5
By Tony Carcamo
Great Service I been using it several times and I love it great locations , great prices and great experience I highly recommended
Easy fast efficient. 5/5
I use the Airbnb mobile app constantly. I run (4) places. It is a must have.
App is very user friendly and holds true its word
Easy and convenient way to book a place and communicate with the hosts.
Rarely any delays or issues with the app. Love using the app.
Airbnb is Not a Hotel! 5/5
By Sienna the assistent
I think it is a very different experience.
I find it much more interesting and better in some ways. I love being a host and I also enjoy staying in other people's homes.
So many of my guests have commented how much they enjoyed the feeling of being home away from home.
But it's definitely not for everyone.
The world is full of all types of people and travelers. Those who prefer a more unique experience and to feel more connected with the local culture, will probably prefer to stay in an Airbnb.
Hotels should not try to fight against Airbnb, because there are still millions of travelers who would prefer to be in a hotel.
I think it really is about two different types of people.
The fun thing about searching for a place to stay on airbnb is that there are so many unique places. You can go for the cheapest and best locations, or you can try to find something completely creative and like nothing else.
Of course you have to do your research carefully, because I am sure that not all the Airbnb's are the best.
I think it's great and I hope we find a way to differentiate it from the hotels so we can keep sharing our homes.
Over all, the thing I like most about sharing
my home with people from all over the world, is the social aspect. I love talking with my guests and hearing their stories.
It has restored my faith in humanity. I believe that no matter where you are from, we have more in common than we do differences. 99.9% of my guests have been super nice and respectful of me and my home. I love it!
(AIRBNB HOST IN THE BOSTON AREA FOR TWO YEARS)
Super Helpful App for Travelers 5/5
I travel all the time and a lot of times by myself. Mostly work related trips so I try to save no matter what. Hotels can be dangerous, dirty and expensive especially for a single female traveler. Air B&B allows me to safely go where I need to go and save money. Anyone traveling should be using Air B&B.
My friend told me about Airbnb, I was a bit skeptical at first, but I tried it anyway. It saved me over $500 on my 3 week long roadtrip across the US. I met great families and Airbnb hosts, as well as learned more about the areas that I stayed in. I highly recommend this app. You will not be dissapointed!
By Venice grandma
Airbnb has enabled me to raise my grandson and keep my house.
First experience. 5/5
We just had our first experience with Airbnb. We found it very easy to use the app. We had great communication with our host. It could not have been easier.
Best thing since sliced bread 5/5
By Jessica Dal
Airbnb is a life saver- great way to travel - great way to rent- I'll never do hotels again
Signing up a headache. 2/5
Couldn't complete registration on iPad, only on iPhone.
Love being part of the Airbnb family 5/5
By hakaras hatov
Though I am relatively new host to the Airbnb world, my experience with the supporting staff, and use of the app has been very positive.
I hope to have a long and rewarding partnership with Airbnb.
Glitch city! 1/5
I have twenty years of experience working on programming. I have provided Airbnb with many feedback reports all ignored. This application has costed me thousands in glitches. Thanks for paying attention.
Terrible Customer Service 1/5
I've been waiting almost 4 days for someone to get back to me on a "technical issue" with my account that is preventing me from booking absolutely anything. I was on a time constraint to book something quickly so I booked through a different service. I was written back to a couple hours after I requested help and have not heard from anyone since. Already deleted the app.
Very Useful 5/5
By Ms. Minden
Are use Airbnb quite often when I'm booking places to stay during travel. I've used it over ten times and have thus far had only good experiences. I recommend this App. 😉
Cannot filter by date 4/5
By alex yang
Should add this feature
This is sooo much better than hotels
Great way to experience cities around the world. Make sure you read the reviews so you know that the space will suit your needs.
Great app. 5/5
By Agosh Gaur
Great app. Gets the job done
This company sides with the hosts, even when they are grossly incompetent. Airbnb used to be fun and easy a few years ago now it is driven by greedy hosts which slap additional exorbitant cleaning fees or other unnecessary fees. Don't use airbnb!
For the most part this is a seamless and intuitive app that makes managing properties and booking and trips easy. When there are glitches they seem to get repaired with alacrity.