Never use 1/5
Long story short. If you have a problem they will let you die in the cold before helping you. Never use these people. Use homeaway instead.
Great for travel and hosting 5/5
By Chels bells1987
My husband and I have loved their features. Great customer service and built in features helped
Settle disputes. Highly recommend.
Will never check hotels first again 5/5
I have had one experience with air bnb so far and I absolutely loved it. As long as you plan ahead even slightly your sure to find someplace close to your destination with all the comforts of home. It is cheaper than hotels in most cases and you don't have to worry about other people when you have the whole home to you and your friends. Would definitely recommend trying if you haven't already.
It's great! 5/5
I love the new look to the app and I used airbnb before in my past and I had no problems with it! Great way to save money!
By Herschel Hungwell
Every time I have used this app I have been impressed. I enjoy every place I stay at.
A Must Have! 5/5
Can't count how many times I've been saved from ridiculous hotel fees by this app.
Contact owner not working 3/5
Site looks good and searches well, but when I went to contact owner, I kept getting error message of unknown type. Very frustrating. Had to go to website.
I will continue to use this app over a motel finder when I reach a destination. The accommodations and people are far more interesting than motels/hotels.
The app itself works very well.
Personal Customer Service is the ONLY... 4/5
Personal Customer Service is the ONLY thing that separates one business from another -- the HUMAN VOICE CONTACT factor & I do you feel, as many other reviewers' have said, that being able to call Airbnb would be a great comfort when we run into obstacles as Hosts/Guests & need HUMAN-INTERACIVE assistance. I have managed to 'click thru' various issues & various buttons to find contact numbers for Airbnb, but I have not had to resort to trying to call yet either so I can't comment on those numbers at this time. I know it would mean increasing the price Airbnb takes as their cut to hire more people, but again HUMAN VOICE customer service would be worth it to me, IMHO. Airbnb has a great business model and it surpasses VRBO many times over.
Host issues. 3/5
We have been using AirBnB as guests for about 5 years without any issues.
However, since I have started hosting last November, I have come across several issues.
This app appears simple on the surface. But it gets troublesome as I try to get some specific information .
Guests reviews are easy to find the first time the " read review" message comes up, but after that I have to hunt around for the review.
Once the review is read, I find no way to get the stars to show up again. This is not user friendly.
I had a recent guest that had issues with the AirBnB process for vetting, even though he had been a member since 2014. When he arrived at my house, he recounted the problems he experienced with the booking. During his stay, and upon departure he shared that he was enjoying his stay very much. His review was glowing. However, he gave me a 4 star review ( the only less than 5 star review so far) . He was venting his frustration with the difficulties with AirBnB in his booking process.
I have had guests from USA, France, China, Austria, and the Netherlands. Most speak English well but leave their reviews in their native tongues. The translate option comes up intermittently, leaving me with the chore of typing the entire review into a separate translation app. This is very frustrating.
When I have needed to contact someone about issues, I have initially had difficulty finding the contact information.
Love it!! 5/5
Great app and hosting with Airbnb is life changing!
Just Get a Hotel 1/5
Had a horrible experience with a host who left us in a 40 degree home with no hot water, heating, or dry firewood.
Tried troubleshooting with Airbnb who basically told me there's noting they can do. I'm stuck with a $1,000 bill for a home I stayed one night in equaling the most stressful trip of my life. I'll be looking for hotels from here on out.
Spamming Political propaganda 1/5
Received anti-American propaganda in my email from AirBNB.
Illegal immigration and "refugees" are a coordinated war on the American worker. No group has felt this more than our Black community.
These corporations build their wealth by stealing it from their workers via offshoring, illegal immigration and refugees. It's the modern version of slavery.
Unfortunately both Republicans and Democrats use the unfair leverage to cut our jobs and wages - so they can have more.
Please don't mass mail propaganda.
Great way to vacation 5/5
I've used the airbnb five times as a guest so far and it's been a very good experience.
Good app 4/5
Only wish there was a way to ask the owners a question without having to pick a date
Buyer Beware! 1/5
First time trying to reserve. Host advertised two beds in the app. Made my reservation only to find out there aren't two beds. It's a bed and a couch.
$46 AirBNB fee is non refundable, and getting support from them for a falsely-advertised room is impossible. I called support, who tried to blame me for "misinterpreting" what was offered (I took screenshots. It clearly says two beds. I didn't "misinterpret" anything).
Support promised to call me back in 24-48 hours. It has been almost 72 hours and I've heard nothing.
Looks like I'm going to be out $46. I am never using this service again. People can rip you off and AirBNB does not have your back. Sure, you can cancel on your host once you realize they lied in their ad, but AirBNB will not support you and will keep the fee, even when you can prove the ad is a lie. BUYER BEWARE!
Easy to Switch Between Hosting and Traveling 5/5
This app makes booking or blocking (Guest or Traveler) SO easy. Toggle between both by clicking on your profile. Love this app and highly recommend to all
Works like a charm 5/5
By Stand Up Paddler
I have used this app for places to stay all over the world. Have never had a problem or an issue. I don't know why anyone would stay in a hotel when there is Airbnb.
No issues 5/5
Very user friendly and reliable app
Review of the app not the service 2/5
The app isn't saving favorite listings. The heart icon lights up red when I click on it but then the listing was not actually saved. Found out the hard way after searching through a list of 100 homes & then none of my faves were on my wishlist. Another suggestion- add a filter to keep homes that allow smoking & pets off my list.
Slow but good 3/5
When it works, it's great. I've had a great experience as a guest Lately every time I try to use it, the app hangs up on the search and never clears up. I have to reboot my phone to get it unstuck, only to have it happen again on the very next search. I'm back to trivago and google hotel searches for my 10 day London trip. Disappointing.
Great concept but the app fails to address one easy function. Search places by available dates. Not by individual places. Major waste of time and oversight.
The best way to find a place to stay 5/5
The app is very easy to use, to connect with hosts and to create and access your wish lists.
All good except app on 4G 4/5
By John T. In Madrid
I have enjoyed using Airbnb now for a couple of years, first as a guest, and now as a host as well. I love the way the company works and what it stands for. I cannot give a five star rating, however, because of the annoying "connection error" that plagues the smart phone app when not on a Wi-Fi network. This is a very serious blemish on what is otherwise a very useful and enjoyable experience for both hosts and guests. It should have been addressed long ago.
Awesome, revolutionary! 5/5
By Youngen Throwed
Never will I stay in a hotel again while visiting Europe! Such a great experience and so much more bang for the buck!
Easy to use & profitable 5/5
Airbnb has been great and has greatly increased rentals for our vacation home. The website is so well done. Easy to use.
Very Good 5/5
Easy and fast way to make extra money
By Signed Pics
There's no way of contacting them if you need help they'll give you the run around. No number or email available
Fantastic app! Easy to use and a great service! 5/5
I love using Airbnb! They made my experience in Iceland a breeze and so fun. 5/5 will use again!
Love how this work , you can find anything you want from a single room to a house.
I am hooked 4/5
Used it the first time recently and now am looking for cool places to visit anytime. Great idea great app
Great for hosts and guests 5/5
Makes everything so easy!
Muy recomendable aplicación 5/5
By Hugo varillas
Me simplifica tenerla en el móvil
Love Airbnb! 5/5
Airbnb has been absolutely wonderful to work with. I am a host and use Airbnb for traveling too. A couple times I had some challenges with guests not obeying the house rules and Airbnb took care of everything very professionally. They are the best!
One star 1/5
No need for that added politicized bs in the app update. I accepted. That's a given. But the underlining politicized message? Nice try.... MAGA
5 starts Not enough 5/5
By Alrefaie Abdulrahman
I love this App.
Awesome Awesome 5/5
I am a host and I can't do the same in the app than the website. Both are so differents and the app doesn't let me do in my listings basics things.
I think it works, but should be better. Make me feel free to have to use the computer to manage my place.
I had a guests this week with troubles with the app in their phones. I had to let me my laptop to them to get into the airbnb account and see their next destination.
Better Communication 3/5
I love the idea of vacation rentals but there needs to be a corporate number or something when things go wrong because after the experience I just had it makes me not want to ever use this app again
Not intuitive 1/5
The app doesn't update trip photos when you cancel a trip and reserve a new one. It seems kind of intuitive for the app to now have the new reservation seen on the launch screen, but nope, it shows the old cancelled reservation. This does bother me, as I would like to see my current reservation photos on launch, not have a mini-heart attack that my cancelled reservation is still there.
AirBnB fix it 1/5
This app is Laggy, Slow, Freezes and Crashes. I've been reverting to Booking.com just to avoid this app. Fix it AirBnB.
The Keys condo 102 on Lindell in Henderson nv 1/5
By Vaca KT
Terrible experience. Owner demanded we vacate for requesting for hot water. Place could be great w a few upgrades n cleaning but nasty n ill-equipped as it is. Back to hotels.
Greatest app Ever 5/5
By Belkis Magallanes
So far the best and safest app any
Parent or adult can use.I Love airbnb
App works well 4/5
Great to see saved responses in the app now. Really makes some replies much easier via phone. I'd rate a 5 if it were easier for a host to contact AirBnB. Currently it's way challenging, and sometimes your guest needs some assistance. Love the site and being a guest or host. It's such a wonderful way to travel, really opens up the world for you and in a nice way.
Key to success 4/5
By Missy J2127
There is a lot of information available to travelers & listers however it does seem a little hard to have specific questions answered. There are tips available to help first timers.
Love hosting and guesting 5/5
AirBNB has been our friend for 3+ years. It helped us out financially when otherwise our ranch retreat could possibly have gone thru foreclosure. We've made great friends, learned new things and are better people with improved serving skills and kindness from the experience. In summary we are better, happier people, something beyond the business part. This is how we'd like the world to be, friends helping friends
Air BnB changed my life 5/5
Forget the days of confusing hotel websites that only show the sponsored and most expensive places to stay! Gone are the days of lost booking references and overbooked hotels.
Renew your travel life with new friendships, beautiful apartments and a locals perspective everywhere you stay.
A bug that hasn't yet resolvrd 1/5
There's a bug that prevent you from booking a specific unit. Been reporting this bug so many times via many channels, unsurprisingly, no responses and the bug is still there. Just keep your fingers crossed you won't run into the need for booking those units someday.
App won't let me log-in! 1/5
You're making me accept an inclusivity agreement yet when I click the "accept" box, you ask me to log-in then don't give me a place to log-in! The "decline" button works just fine. So annoying.