App Remains Buggy 1/5
I cannot manage my house lights, alarm, etc on the app with consistency. As I type this I'm having to disable many lights and turn on my alarm from the keypad which feels like I'm stuck in the 1990s.
Some times I can turn off wifi and try from cellular and that works but not both are not working now. The app also shows lights that are on as off. So frustrating.
App malfunctioning 1/5
The app logged both my husband and myself out. We do not remember the username or password. We've requested the emails to reset them multiple times. Nothing has showed up. This is extremely frustrating. We've found the actual alarm service subpar (and can't get out of the contract of course) and now the app is malfunctioning.
Doesn't work. 1/5
It doesn't work. Just times out when I try to use it. New installation.
Works great 👍🏾 5/5
We have had minor issues that were quickly resolved every time since getting service for over 3 years... Ray is awesome...
Great app 5/5
I have very little problems with this app.
Great app 4/5
By Alamo PI
This works flawlessly and allows me to arm or disarm without being onsite to do so. It is great when pest control or air conditioner filters people need access and I can't get there first. (These are trusted folk)
I would like to see more flexibility and a greater similarity to the website one day.
Can I have multiple users with remote acces? My installer didn't know.
This is definitely something I would recommend
Alarm.Com is the best 5/5
Been using for 5 years now. Impressive the way they update and integrate doorbell and garage door functions.
Works even better on my iPhone 7.
Forgot to mention my wife loves the Apple Watch interface too!
Great app and ahead of the curve 5/5
Alarm.com is ahead of the game with its app and features. Very easy to use and convenient.
Love this App 5/5
This app works great arming & disarming, and notifications are always received in a timely manner
Apple Watch app not as easy to use 4/5
The Apple Watch app is convenient but I have found that the steps have to be performed at least twice to arm or disarm alarm (sometimes it takes more than twice to disarm). Thank you for considering a change.
Arm and Disarm 1/5
App arms your system away with out it even being open at all on your phone. This is a concern.
Will not arm or disarm 1/5
In the last month or so, the app has not been arming or disarming. Sometimes it will say disarmed, when it's not. The first few times, the app told me the alarm was disarmed, and I walked into the house and tripped the alarm. Other times, it will say disarmed, but when I exit and go back to the app, it still says armed.
Unit started speaking 3/5
Had this unit almost two years, works relatively well. However, in the last month or so without any input/changes, it announces the unit is armed or disarmed. Can't figure out any way to stop this announcement.
Alarm one 5/5
This is a fantastic act great options...
Works great 3/5
This app works great. I am able to arm and disarm while on my wifi at home or away from home. I like the history function too to see if the alarm was ever set or if someone forgot. I've never had a problem with it. The quick access thumb print recognition is awesome.
The only thing I would add - a "panic button" on the app, or something to trigger the alarm. In the event of a home invasion, perhaps, it would be nice to get somewhere, hide, and set off the alarm. My panel is downstairs so I won't always have enough time to get to it if I'm upstairs. Please add! Thankfully I've never been in this situation but, better safe than sorry.
Contact Support 2/5
I am a previous alarm force customer now with select security and the contact phone number listed on the app is NOT for me, I was told I have a different number. This is confusing you should either have only one support phone number or publish both on the app!!!!!
App stopped working 3/5
I'm having the same issue as the previous review. My app isn't working. I downloaded it again but I can't even login period. I tried resetting my password but I haven't received an email & I also checked my spam folder.
Simply the best 5/5
This is simply the best security interactive service out there. It's easy enough for anyone to use. The notifications are fully customizable. If you can think of it, it can probably do it. I came from using total connect and this app feels like a major upgrade compared to it. I highly recommend this app.
Z wave is always not ready 1/5
Just replaced my 2GIG panel and every night at midnight it reset and states that my z wave is not responding! I called alarm.com and they reboot the system! Then my phone can send a command however it takes 30 minutes on hold for the tech to call some one else to figure it the issue. As soon as my contract is done, I will find a new provider!
By Game Diva
As of yesterday I no longer get notifications on my iPad. This is very frustrating because I need this feature to work. What good is it having the security system if I'm not alerted to any potential situation. ☹️
Nice app 4/5
Pretty much does what it's supposed to do, but one minor hiccup: The app gets confused if I leave three or more windows open. The history list continually cycles through opening and closing reports for each window every few minutes, even though all the windows are open. I suspect it's due to the way the SEM hooks into the keypad display. Other than that, it works quite well.
Log in problem 2/5
Sometimes cannot log in...
Won't arm or disarm through app 2/5
The last few weeks the app using home wifi and through cellular. We have been unable to arm or disarm the system. Home network and cellular full bars and no issue there. Also notifications have been delayed by hours. But works instantly with the keyfob and panel with no issue. We have been using this app for years and on 2 cell phones and 1 iPad the app hasn't worked on arming or disarming. It just stays stagnant in arming or disarming system mode when arming or disarming and giving a false armed message until you refresh it. Like its trying to do the command and not going through. It's only been the last few weeks. Please fix.
Basic, Simple. But works! 4/5
I don't have any smart devices like lights or thermostat linked. Just an alarm system. The app is very very simple but it works well...almost instantly ,maybe within 1 sec.
There definitely needs to be a panic button on the home screen. This might be tricky because it would be easy to accidentally press it.
Great app 5/5
My hubby & I have been using this app for years, through 3 security companies, and 2 security systems. It's easy to use and, although it will use wifi, it will also work on data when wifi is not available. I can see my front & back yard from work, 15 miles away!
Btw, we also switched between the 2nd & 3rd security companies, to a different app. It would not work unless we were on our home wifi. It was useless! We had it for 3 days & switched back!
By nueva bite
awesome nice to play esp when im high... lolz
No issues 5/5
I've had no issues after the update. People who are having issues should talk to the dealers and dealers should be able to take care of it.
Doesn't Work 1/5
I have a doorbell camera that only detects motion when I exit the house, but will not detect someone walking up to the door. Totally Useless!! Now it alerts me that motion was detected but there is no video saved to look at. I have an outdoor camera that detects motion when the clouds create a shadow but will not detect a person walking in front of it. Totally Useless!!
I like the app 4/5
I find this very convenient to use and I like the ability to turn off my alarm while I am still in the garage.
But I would like some sort of panic button, and I would like to not waste space by uploading and storing useless images. If images are taken because of an event – those should be stored. But the images the camera takes of me getting up in the middle of the night when the alarm has been turned off are pointless
Updated from 2 stars 4/5
I have been with Frontpoint for 4 years now. Always a good trouble free system and excellent customer support. Still an awful video camera running at 5 fps. Frontpoint need a better camera system. They fixed my duplicate clips issue after my last review. Again, great customer support. That is a 10 stars. This App is getting better as it aged. They added more functions onto the App.
Love the updated app! 5/5
Awesome new design
This app is awesome! 5/5
It has such an easy interface to navigate through and is consistently updating to enhance its' features! The Alarm.com app is very useful for monitoring and interacting with my security system 🤗
Works great! 5/5
Love the app! Love the service!
Before Alarm.com, I had to bounce around a few different apps. Now, I've got everything in one place. Highly recommended!
By Cade gen
For last few months, only allows me to use the app when I am on Wifi. Kind of useless in my car on my phone when I leave the house in a hurry.
Update: allowing cellular access to the app through iOS fixed my issue
ok, till you either try and cancel or move your service, which old service or panel is still active, new owners keep setting off alarm and of course theres nothing this useless company can do about it. And not to mention very hard to cancel service always getting run around, beware monitronics
General Disappointment 1/5
Had not really used the app until July 2017! So disappointed in this app and alarm.com. Every time I log in have to reset my password! Notifications started messing up about a month ago. Talked to first rep who said they were gonna call me back… Didn't, second Rep was somewhat helpful but problem not fixed, third rep told me it was not a problem with alarm.com at all, that it was my hardware provider. Have since determined that is not the case one just blames the other! Looking into other options!!!
Horrible app! 1/5
By Damaged soul
I hate this app! It only updates every 6 months and every time it does, it logs you out. It's horrible!
We love the app 5/5
The remote functionality is perfect for what we need.
By I want out of this contract
I have had to change the password several time and still does not work.
Great app love the camera views 4/5
Great updates allowing me to send clips directly from app . Enjoy the lock feature seems to work without a glitch . Only thing I'm not happy about is not being able to label lock users by name versus panel number. Also wish I could adjust the sensitivity of motion detection on my doorbell camera it's picking up too much traffic causing me to run out of video footage coverage. The reliability of the app has been very stable I don't run into a heap of down time . Good system overall !!!
Quick app support! 5/5
After the last app update my system was super slow to respond to commands I sent from the app. The app support folks responded quickly and determined there was an issue between my system and my alarm provider. The app support folks even reached out to my alarm provider to report the issue and now the app and system are very responsive. Thanks!
Don't know what happened 1/5
Not sure what's going on with developer
The most basic action is not working 1/5
Unable arm and disarm with the latest version
Super convenient 5/5
I love having the ability to disarm my system through my skybell screen now and not only control over my lock. It's extreeeemely convenient.
Love 3D Touch use 5/5
By 3DTouch Fan
Huge fan of 3D Touch and Today Screen widget features which add even more convenience! New icons make for clean UI, and I like being able to jump from a notification right to the app. New update lets me disarm from my doorbell camera screen too!
Good interface, but don't work most of the time 1/5
Last 2 days the app fails to update
Most of the time it says command sent. Nothing happens at the actual device
Never write reviews, but this app literally pisses me off. POS!
Update has bugs 1/5
Removed the ability for the today widget. Please fix!!!
Update screwed up the system 1/5
Now I can't control my system through my phone. Fix ASAP!!!!!
Add Panic Button 4/5
By Three year satisfied customer
Great app easy to use!!! Can we have a panic button on the app for emergencies when we maybe in our homes and someone enters in a non-secured access points when system is on stay or a compromised position... Thanks great app no problems.