Finally A Winner. ADC Rocks! 5/5
Being a pro installer & bizz owner I have tried them all. As well as my clients w/sooo many mixed results. They have done their homework compared to dozens in the past. I have had minimal issues & learned a lot, as have the whole ADC crew. Thanks for a solid multi-platform automation & monitoring app that does the trick :-). Keep up the good work y’all.
Love it 5/5
Very reliable app
Only works some of the time 2/5
Patchy service - sometimes it works from the phone, other times we have to manually go inside and arm or disarm our alarm. I’ve been using this app for over a year and they still haven’t updated it to resolve this problem. It’s very inconvenient!
Stopped working 1/5
As of yesterday, i cannot logon. It logged me out and now saying that my password is incorrect. When i try to recover it, a message pops up that info was emailed to me. Two days and still waiting for that email
Great app for basic features but wish you could choose what sensors to bypass
Awesome Service! 5/5
I use the Alarm.com app for security, lighting, thermostats, lock, and garage doors, and irrigation! It is awesome to have a central app where I can quickly control so many components in my home.
Just stopped working (update) 4/5
By J problem
Fix ASAP! And it doesn’t recover none of your account information fast. This is annoying. Paid for this. Update I finally got in contact with someone and they fixed the problem. I was very annoyed the sheen and the app is great once everything is working.
This is the best app to control home security and automation on the market today, bar none. Kudos to their support department as well, they are amazing!
doesn’t work well 3/5
most of the time some of the features don’t work. only part of the features work and it’s really frustrating when you know a door is locked it says unlocked. stuff like that. constant issues.
Wish the heat control worked... 2/5
To turn the ac on from my phone no issues, but if I want to turn of the heat forget it. It just flashes and resets itself. I have to get up and set it from the panels. If I try to change the temp same thing, resets itself to the temp it currently was set to. But I don’t have this problem with the ac. I can turn on set and change without issue. 2 stars until that can get fixed.
Stopped working 1/5
I’ve been waiting since the last update hoping it was a compatibility issue that there would be a fix for. This app no longer allows me to arm and disarm my system, which was what i primarily used it for. It’s been weeks now, and still useless.
Update = 1 star 1/5
The app used to work beautifully, but with the recent upgrade it has been HORRIBLE. Any command to set the alarm or lock/unlock doors eventually times out and the command fails. Totally defeats the purpose of having the app.
not connecting 2/5
By I am a nurse
most of the time cellphone connection failed with very good signal. planning to change service already.
Notifications broke 1/5
A lot of the value of this app is letting me know when the system isn't armed after a specific time. One of the new updates has broken this, you now get an "unexpected error" when trying to manage notifications.
Deleting and reinstating had no effect. Annoying, as I just replaced my system for this functionality.
Was great... 1/5
Since the latest updates.. my alarm never sets remotely.
Just had an update and now the video doesn't record. The camera detects motion but won't record anything. Some old clips are still saved, but nothing new is recording. The camera video recording was spotty at best even before the update, but now it doesn't work at all. Also, the features for windows/doors being locked/unlocked or open/closed is rarely accurate. Just not a good app and the update made it even worse.
Mobile App not working 2/5
Ever since new app updates have been issued over the last two weeks the ability to remotely arm and disarm the system has been sporadic. Sometimes it works and other times it times out and gives an error message. It USED to be flawless. No more.
Good app, still a few bugs 3/5
Error message on bad battery on locks refuses to go away. Changed batteries and locks work but error message stays. Makes that function worthless.
Mostly useful app. Still like it. 5 stars if they fix this issue.
It takes 5 clicks to arm it at night (stay with silent arming and no entry delay). Why can’t I program that?
Excellent, thorough, well-supported app 5/5
Well done, Alarm.com — continue to improve the app as you have and you’ll go far. Thank you for working so hard to keep our families and businesses secure and safe!
Awesome Organization 5/5
By Gil Crowell
With Alarm.com you can have both top quality security and a complete automated smart home for a very affordable price. You can lock and unlock your doors have all your windows censored, turn on and off lights, adjust the thermostat, open and close your garage and program them all too all from your smart phone or tablet. They offer reliable customer service and back their product too. When I say affordable price I speaking of their monthly monitoring service. To automate your home you’ll need to purchase the z-wave products but they won’t tack on extra charges for adding to your system.
Half works 1/5
Half the time it does not know the actual status of any device.
Half the time, commands do not work.
Half baked piece of work.
What happened?? 2/5
I can no longer view the video clips on my iPhone or iPads. What happened? The SMS messages with the videos won’t play properly.
A long way from good 2/5
I'm new to Alarm.com but have lots of experience with IoT apps.
This one isn't very well thought out and some functions are just not working as expected.
E.g.: In the scene "Sleep" I can't put my garage in arm Away and the house in arm Stay. What would be logical.
When I try to open "Manage Notifications", "Feature Suggestions", "Refer a friend" and "Contact Support" an 'Unexpected Error' pops up.
Too many unnecessary sub menus and other things at positions nobody would expect them, for my taste.
Love ❤️ it. 5/5
Great 👍🏽 app. The only way to go when you are hard working people.
It is mind-blowing to me that we can control and automate our home without being there and with only a few taps. Integrating lights and thermostats has allowed us to save energy costs, too.
Thanks for an app and technology that makes us feel safe and a little like the Jetsons!
Really great! 5/5
Absolutely love this app!
Overall the app is not reliable. I would expect a quick arm/disarm and that’s just not the case.
No complaints 5/5
I have had my system and app for about a month now with no complaints that those below have mentioned! It’s a great app and very functional. Never had any dropped commands or thermostat issues!
Love my Alarm.com 5/5
This app is easy to use and seems to be ever increasing the ease of use. I enjoy the regular updates and additions.
Update - after the Watch 8.4 fix 4/5
Great application when all functions are working. The iPhone application works well, and the Alarm.com team responded quickly with an email on how to fix my Watch issue. I appreciate the fast response. The app is working well and I have returned my review back up to where it was previously. Thanks Alarm.com.
Update: Would love to see the iOS app support landscape orientation. I notice it starts in landscape then automatically rotates and stays in portrait mode. I use the phone in landscape in the car and it would make it much easier to operate if it would stay in landscape mode.
By Cherbourg 12
The app crashes every time I use the thermostat. This needs to be fixed ASAP.
Good but could use added features 4/5
This app is very handy for arming/disarming the security system but I'd like to see some additional features including fingerprint/password protection to access the app and a panic button (multi-step to prevent accidental alarming).
App Stopped Working 1/5
3 weeks ago & customer service doesn’t return calls as promised.
By Navy Pride Navy Chief
When everything works it’s great. It gets to the point where all you really care and want is it to arm and disarm despite all of the other door lock/unlock, video etc features that you have. I just gave up on the door l/u function. Took them a month to restore the video product.
Slower than special ed kids swimming through molasses 1/5
By April saladbar
The app doesn't keep up. The door will finally unlock or alarm disarm 45-75 minutes after sending the mobile command.
No video monitoring 1/5
App tour says video monitoring but I don't have a choice to view it. Was sold that I would, when I called they told me the alarm.com app doesn't support video monitoring. Very frustrated and not happy at all enough to overshadow the things I do like.
Also be careful with notifications. If you set up wrong you'll get pinged all night long as the temp changed one degree.
This is almost an awesome perfect application. I never have any problem. I been using it for over six years. It would be the best perfect app once a PANIC button is added to function from a smart phone if an intruder breaks in when we are home. PLEASE add the panic button as being requested by many folks that took their time to also write a review / request.
Thanks, Alex. DHS California.
Oh, my racing heart 1/5
I just updated to the newest version – and then the next time I armed the alarm for “stay“ from the app, the system actually armed as away – it didn’t take long before someone moved and set off the alarm and scared the whole household. 1 star - but I wish I could make it a zero.
Love the app, never had any issues so far. I've been using it for about three years
Sketchy Reliability 2/5
About half time we try to arm the system from our phones on either wifi or cellular data it won't arm the system. It keeps showing that it is arming but never arms. It's very frustrating while trying to leave the house with two young kids and making sure the house is secure. It seems that having a 100% reliable system should be the number one concern for a home security company and issues like these shouldn't occur on a regular basis. After reading the review it seems to be a common frustration which one would think that the app developers would fix permanently. I can say however when the system and app work correctly it's a very good combination to use.
Won’t arm or disarm from app 2/5
The app is very unreliable. I am unable to arm
Or disarm my system using the app. It just loads until it times out.
No Homekit support 3/5
The lack of homekit support is really starting to get troublesome. This is the only integrated device to not support homekit, and is therefore the only thing in my house not included in my homekit automations. Honestly if they just added this one thing the app would go from one to five stars for me, since its usefulness would increase exponentially.
Really hope to see this added soon...
Edit: Gotta say, thank you very much to the developers for answering my review so quickly. That’s literally never happened before and it really shows how seriously they take input from their customers! I really do hope that homekit gets added soon, but I had to bump up my review a few stars in light of this response. Knowing that they’re listening to their customers gives me much, much more confident in the platform and it’s future. Keep up the good work and hope to see this added in the future!
Great customer service! Devs helpful 5/5
Thx aLarm.com devs for all you do!
Arming Issues and Panel Phone Faileure 1/5
I have consistently had a Panel Phone Line Failure notification at the top of my home screen on the app, with no further information displayed. I ‘contacted’ the app and was told I would receive a response, yet three weeks later I have nothing. In addition, I rarely can arm or disarm through the app, and I note others have pointed this out with a ‘thanks for letting us know’ (in August), yet apparently nothing has been done in any updates. So, integrating Ring Video must be more important than the actual basic use of the app. I am more than frustrated and wonder if I even have monitoring.
Good in the beginning now not good 2/5
The app worked great in the beginning now not so good.Cant even arm or disarm anymore also no notifications.
Poor quality 1/5
We have had them for a year. Had to have a tech come out three times, numerous phone calls because service was not working. Again tonite our cameras won’t work. We bout EZVIZ from eBay and everything about it is better.
Pretty good 5/5
Great! I love this!
I don’t like this new update 1/5
I can’t find push notifications and I’ve looked everywhere on my app, liked the old before the update.