Good app 5/5
The app works great just need to use it on Wi-Fi. Have no complaints. Happy I can now purchase tickets through the app instead of having to go to the website or airport. Loving the new updates. Don't know why people are complaining so much. Read before you use people.
Forced update 1/5
I have flown Allegiant for years and it's no surprise that it's the worst airline in the US (absurd and endless fees, user-hostile customer service, always late, frequently surly flight attendants, a questionable safety record, among many other things), but I put up with it for direct flights. However, today I just wanted to check the status of a flight only to be greeted with a dialog informing me a new version was available; it had an OK button, nothing else. Impossible to cancel out of it. Close the app, reopen, same dialog. No upgrade, no app. Few thing will anger users more than being forced to make a significant change without being given an option to not do it, or at least to do it later. I'm not surprised. Allegiant is not only the worst airline in the US, it's also the most arrogant. Their customers mean nothing to them beyond being wallets to drain. If I had another option, I would never fly them again, nor would I use their poorly designed and even more poorly coded app. Avoid it if at all possible.
Mobile app closed 1/5
Horrible horrible, we already bought ticket online so we have the ticket on the app but we got there 1 hour before the flight, and the mobile app check in was closed, we end up didn't make it and there was no assistant in the front desk, we even called customer service nobody answer for hours!! Ridiculous and horrible service
By Hate this airline
Do not fly with this airline. I am so mad, I am writing this at 3 in the morning. I am awake at this moment because I just arrived home from my 5 hour delayed flight with this airline. On top of the delay they lost our suitcases. I am very unhappy with this airline. Take your business elsewhere!!
Why no tx flights 1/5
Just downloaded to find flights. No where near me do they have an airport not even DFW THats 5 hours from us. Ridiculous
Doesn't work 1/5
Tells me I have no internet connectivity when I check flight statuses and gives me an error when I try to load boarding passes. If it doesn't work on my return flight and I don't have access to a printer, I will lose it if they charge me to get my boarding passes at the counter!
Missing features 2/5
App works great, but it doesn't tell you which gate you are at. That should be updated instantly.
I Always fly with them, cheap and never had a problem
You get what you pay for though
Very friendly staff!!! 5/5
Excellent experience, love Allegiant!
Good deal!! 5/5
Second time in last 6mo flying with them and it has been smoooooooth!! The app is great !! Our flights were non stop and had the extra leg room which was worth the extra money. Will def book again soon!
No star at all would be more accurate 1/5
Our 6:41 pm flight out didn't actually leave until 11:30 pm. Had to wait for a plane to show up. Those de-boarding warned us... just be prepared! Your return flight will be late too! Unacceptable! Employees at the airport said these late flights have been going on for about 5 days. It was the first time we have experienced it. And we've flown them several times. Flight attendants very nice... pilot expressed frustration as well. They all work for the airline. It's the company that needs to get their act together! Several small children and babies on the flight... having to hang out at the airport that long! They were all troopers. Everyone exhausted. We were given an $8 food voucher to be spent at the airport. Not much open that late st night... and $8 doesn't buy much. 2 small bags of chips? One bag of nuts? A smoothie... ok. Cup of fruit...
Anyway... if it wasn't the only airline that has a direct flight to our destination.... however, last night/early morning.... we would have arrived much sooner paying a bit more and taking a different airline. We lose a day due to lack of sleep and exhaustion. Nuf said.
Trip from Elp to San Diego 4/5
Good service, little delay but not bad, the crew great service and the prices was good
Can't get the app to work for me 1/5
By Hike I wander
Loaded hoping to see if I can get some good deals. ( perhaps I don't want to do this). But the app doesn't work. I can't change the date Good luck Allegiant.
Bad first experience 1/5
So I'm in the military and on my way home for our 4 day I went to go visit home and got notified that my flight was going to be delayed for an hr but it actually showed up on time (thank god) so I had a good time with my family but then when I went to the airport early on Monday so I can fly back to post, my flight literally got CANCELLED until the next day 30mins before it was supposed to fly out.... they offered 100$ in airfare for their airline and 250$for hotel but when you're in the military there is no excuses you have to report to work on time which means I had to buy a ticket last minute for 271$ with Southwest Airlines (I recommend them) and didn't go home until 12am that night. Original plan for suppose to be home by 3pm. Don't use this airline unless you have no plans for getting in trouble for not returning home on time. BAD EXPERIENCE. Please I just want my money back. I ended up spending over 700$ that trip. I barley had enough to buy that southwest ticket that came out of my pocket!!! And I'm only 19 years old. Seriously cried.
Terrible airlines 1/5
By Love this game64
I know this is suppose to be an app rating, but DO NOT FLY WITH THIS AIRLINE COMPANY! Absolutely terrible, I flown with them 4 times, and all four times, THERE HAVE BEEN DELAYS DO TO PROBLEMS. I am outraged, my flight was cancelled and I have to wait 6 hours, DO NOT FLY WITH THEM.
They don't tell you beforehand that the app won't work for check in because you're traveling with a minor. So you download the app thinking that you can check in and have your boarding passes just to find out that you have to check in at the counter. Another way for them to get you to have to pay a fee. I called (and waited for 20 mins)them and told them that it wouldn't let me check in and they were so "gracious" to make a note so I don't get charged a fee. Thanks a lot. They need to have a feature online that says if you are traveling with a minor you should opt to print your boarding passes because the app won't work.
App works, but lacks features and has issues with boarding pass details 3/5
Overall the app works well, but it doesn't offer a lot of details that are always included on the full boarding pass such as having an infant on the pass. We almost couldn't make it past security because we didn't have a printed copy of the boarding pass. Those details should be available for the app.
Can't Book 1/5
Can't book a flight on the app even though the sample screen shows it. Waste of time.
What's the Problem? 4/5
Downloaded the app, did everything I expected it to that I use Deltas app for at least. Just missing Gate detail. Still have to look at a flight board to know where your gate is which is odd.
Flight disappeared 1/5
The app doesn't deserve any stars!! Does not update in real time, in fact never updated! Said I was ineligible to check in using the app, so because I couldn't check in, it wouldn't load my boarding pass! Deleted the app and re downloaded it thinking that might fix the glitch and my flight iteanrry disappeared and wouldn't accept my confirmation number. Please fix the issues!
One star rating deserved. 1/5
Nothing about this app works, it's horrible.
App not working 2/5
I have been trying to use the app for over a week with no success. I keep getting the following, "Hmmm...Something seems to have gone wrong. Please try again. (1888R)"
Allegiance says the app is working. Both my wife and I get the same error on multiple devices.
Great trip 5/5
The staff was very nice and helpful. No problems will fly with Allegiant again soon.
Cannot get boarding passes.
App will not even open properly.
Your IT staff needs a little work.
So maybe you dummy's can't read but if you look at the description, it specifically states you need to book your flight on the website then manage your trip on the app soo....
Like the airline 1/5
Can't book flights from app
Horrible App - drains your battery 1/5
Not user friendly- just let us put our boarding pass in Wallet like every other airline. Kills your battery.
Nothing is right with the app 1/5
So stupid. Can't book the flight with the app. Ah what a awful customer service!
Horrible App / Site 1/5
Nothing user friendly about the app or their site. Been searching for a complete list of flight routes and times for data wo any luck. Without a doubt the hardest airlines site and app out there to book a simple flight.
Can't book flights in the app 1/5
It'd be nice if you could book a flight on the app because your website isn't very mobile user friendly to book flights and see what airports have flights to other airports. 👎🏼
No Apple wallet? 1/5
By Mac/Apple Lover
How do you miss this feature?
Worked great! 5/5
No problems at all- worked perfectly.
Horrible employees at the new Austin south terminal! 1/5
The two female customer service agents at the new south terminal in Austin on April 20,2017 at 1:45pm should be relieved from their jobs!! They were more worried about going on break rather than helping myself and other customers who had missed our flights because we were not notified about the Allegiant airlines moving from the main ABIA AIRPORT TERMINAL to the South terminal. The basically refused to talk to us and only offered us a piece of paper with the Allegiant customer service phone number.
These people are absolutely worthless for the company and shouldn't be in customer service jobs if you don't want to work with the customer.
Worked fine 5/5
I'm sitting in the airport right now after checking through security with this app. Worked perfectly.
App is junk 1/5
By JS FL55
Just like their non-existent customer service, allegiant app is complete junk. This airline cares zero about their customers and doing the right thing. Obviously it's all about the money, not about safety, customer service, or training their employees how to do their jobs. App will not connect to the internet, so it's now my problem how to get a boarding pass without paying even more to fly this lousy airline. One star only because it won't enter without something. Real rating: -10 stars!
Worked Great 5/5
App worked great for me. Boarding Pass worked great
Works for me, will update once checked in successfully.
Alligiant's App is as bad as their Safety record 1/5
By Me not u seas,
This failed attempt at a mobile APP is worse than Bad. It is virtually unusable.
The "new update" now excludes all iPhones with older OS. The older version of the app is downloadable but then forces you to update the newer version.
(That won't run, it's a snake eating it's tail)
Total waste of time .
Allegiant then Forces you to wait long in terminal lines so They can gouge another $5.00 for printer boarding pass.
NO e-ticketing available
Decrepit aging aircraft.
Under staffed counters.
Over worked & underpaid pilots , Maintenance workers.
(Feel free to research pilots open letters warning passengers)
This airline is dangerous.
And the APP reflects their level of apathy.
Allegiant app 1/5
Crap so far
Limited- with online/in-app disconnect 1/5
Were unable to pull up boarding passes from online check-in on the app. Were not able to check-in using app for return leg of journey after checking in online for 1st leg.
Cannot upgrade via app 1/5
I have tried to update my seats several times and it never goes through. So frustrating.
Completely useless 1/5
Immediately following a fresh app install, upon launch it falsely detects a new available version and forces you into and endless update loop.
YOU HAVE TO READ 5/5
The app is really simple and easy to navigate. I read a lot of the reviews posted here and I noticed that a lot of the problems people are having are mainly due to people not reading the instructions. I think that the app is great. You can scan multiple boarding passes on one phone and you don't have to worry about finding a printer or any additional fees.
The ticket counter agents are a great resource to use if your having issues with the app. They even have hand outs that help you check in on the app. It only takes 2 seconds to read the instructions in front of you. A lot of people are quick to blame the airline instead of taking responsibility for their own actions.
MUCH Better Than Before 5/5
Simple, useful, and most importantly, now usable!
Allegiant Airline is trash 1/5
The flight got delayed twice from 2:00 to 6:00pm. As I'm typing this, not sure if the plane is going to show up.
Please Add a Flight Booking to the App 3/5
The biggest downfall of the app is definitely the inability to book flights. This would be a great addition and I'd give 4, maybe even 5, stars if we could book flights directly from the app. As for the airline and the booking, I understand paying for bags, but I despise that you have to pay for a seat. I understand paying more for extra legroom or extra comfort, but basic seats should be included in the ticket price. Nonetheless, Allegiant is still typically the cheapest airline for my most common destinations, even after paying for my seats and my bags, so I can't complain too much.
The update is much better. I'm glad you can easily check in online and choose your seats, etc. I still wouldn't buy a ticket on it but it's useful once the ticket has been bought online.
Glitch or may be it's not a glitch 1/5
Booked a flight for 4 people and paid for the assigned seats over a month ago. On the day of the first flight I tried to check in using the app 6 hours before the departure time and it kept saying there was problem with my selected seats and kept asking me to purchase an upgrade. I went to the airport 5 hours early and the employee at the check-in counter said those seats were still open and she fixed the issue for me. Same thing happen again with the app when I tried to check in the day before my returning flight. Can't go to the airport hours before departure time this time and the seating issue is yet to be resolved. So frustrated with the app and this airline. The app definitely gives you false information and you can't get a digital boarding pass unless you use the app. You just can't have a smooth trip when you fly this airline.
3x more value 5/5
Save $5 by loading boarding pass on the app. Choose seating at check-in on app. App didn't cause problems or refresh when phone was asleep for a bit.
The flight was comfortable, normal space, no free snacks or drinks. My second time. And way more affordable and gave an hour to board, arrived early, no crowds, friendly.
Bought ticket day before flight from Vegas and 3 times cheaper than Southwest at the time. Just check fees when booking. Really smooth flight.
Don't think you'll book a flight easy!! 1/5
I cannot book flights, all I can do is add existing trips, check existing flights...book online then look here? Why bother it takes more time to open the app than to check online. app needs to allow booking!!!!