I really appreciate this app because it is convenient.
By San Juana Ramirez
Works when it wants to 2/5
By Lid Lid
It's always has an error and to call Allstate.
Great app 5/5
Can take pictures of incident
Has everything I need and is so easy to use
Pics are too small to review. 3/5
Make pics bigger to review. After taking a pic and looking at it... well it should take up most of the screen not be a tiny little thing.
Great App 5/5
I was instructed to use this App as the only choice to send pictures of a collision. I use an iPhone 6plus, less than a year old, and fully updated. The app crashed, froze or sent error messages on a variety of attempts. After several attempts and several phone calls, finally talked to an agent who sent an email address I could attach pictures and reply, but got no reply and still don't know if they have received pics. Very frustrating.
Awesome App 5/5
I love this app. It makes paying your bill so convenient.
Needs Fixing 1/5
I can't believe the developers of this app tested it before releasing it. I got so frustrated I finally went to my Allstate agent for help. It took three of us an hour and a half to put through a basic claim... that's four and a half hours of work! There are many bugs that need fixing, specifically:
1. On the password reset, I was given a choice of 'Individual' or 'Business.'
(it would have seemed more accurate for the choice to be 'Personal' rather than 'Individual,' as there are four of us on the policy, but that's just nitpicking.) When I clicked on the 'Individual' box, it turned blue and did nothing. Only by accident (after 20 minutes) did one of my agents accidentally brush the box a second time, and the section opened up. Apparently one is supposed to 'double click' on the app... what what? Maybe on the website a double click is appropriate, but on an app it's unheard of!
2. Clients need to be told the photo quick claim can only be done via the app. My phone was getting very full, and I didn't want the Allstate app, so I took photos of the damage, uploaded them to my computer, and started a claim. I never found the photo quick claim on the website, so I installed the app and tried to finish the claim via the now apparent photo quick claim. I had no success with that, and neither did my agents. They ended up calling the 800 number to have an agent connect it manually. There should be a notice at the beginning of the website claim section regarding the photo quick claim, that it is only available via the app.
3. Our damage was a simple one, a parking lot hit and run when we were not there, with no note from the perpetrator. There should be a question for this type of claim at the very beginning of the process. There wasn't, and I had to answer endless irrelevant questions regarding injured parties, medical treatment, etc. There wasn't even an NA option, making it difficult to figure out how to answer them properly. It's obvious this app was written with the input of professional agents, rather than that of a regular client.
4. My last comment is not about the app, but I just need to vent 😈 😈
I had arranged to meet personally with my agent on the following Monday for assistance with putting the claim through. On Friday, Saturday and Sunday, my husband and I each were called every day, urging us to complete our claim, even though I had already explained that we would do so on Monday with our agent. That's SIX phone calls... SIX!! They weren't nice either. They had aggressive attitudes and acted like they had been trained by debt collectors. I finally called early Monday to complain, and finally did I get a 'read me first' notice put on our file (thanks, Dorothy, you're an angel!)
This process was so messed up, I'm taking the time to write this all out, in hopes someone from Allstate reads it and makes some much needed changes. Worst experience with a claim ever... and I'm on vacation!
Easy To use 4/5
I found the quick claim section very intuitive and easy to use.
Easy as Pie!!! 5/5
This was such a piece of cake! Enjoyed the process completely. Way to go Allstate for streamlining this process.
Don't have Allstate insurance, but I just used this app to submit photos for a claim I have. The process is very easy and works well. I will update here if there are any problems, but really looks good so far!
Only took 2.5 hours to get app to work. It would not show pictures I have taken. Stated "processing". I restarted the app several times and called customer service. On hold for 1/2 hour. App finally worked without customer services help. In the time dealing with this I could have driven to an agency to show an adjuster. I have a iPhone 7. Hope this helps!
Few issues 3/5
Can't upload from your camera roll, and there is a 14/15 photo limit to the photos of damage you can upload.
It's as much a criticism of AllState as of their app, but the agent will tell you that the app will guide you through, but don't believe it. If you want to take photos of damage, rather than logging in, go to QuickFoto Claim at the bottom of the home screen. If it freezes while uploading photos, hit back and try uploading again.
Some glitches experienced in uploading photos for a claim and getting tech assistance.
Sign in and photo issues
Great app 5/5
App was very well designed. Very easy to use and walked me through the process.
Great concept and UI, poor performance. 3/5
I really like the design of the app, but it got hung up and crashed twice in the middle of a photo upload for claims processing, which was very frustrating.
Allstate app 5/5
By Good hands driver
Easy to use and convenient
Great App 5/5
Easy to use and convenient. Just uploaded photos quickly for my QuickFoto Claim. And I love that my insurance cards are stored without signing in.
By Rob gunfreak
Horrible!! This app will not let me log in. Tech support is useless!!
Reset my password multiple times and still will not let me log in.
Login issues 1/5
By Peanuts for AB
Can't even log into the app to pay my bill.
Claims processing 5/5
User friendly! Love the quick photo claim process!
Unable to log in 1/5
The app keeps telling me my ID and password are incorrect. Tech Support says it is a glitch with iPhones with At&t.
Quickfoto claim 4/5
By xNO EXCUSESx
The quickfoto claim function made my claim so much easier
Went from bad to awful 1/5
While never great at least the app provided rudimentary information. Now all it does is launch, won't connect and won't even display info which is outside of the app! Fix it!!
So much easier! 5/5
Just read all directions first lol!
Keeps getting better 4/5
Paying my insurance bill is getting better every time they update. It is now nearly as good as GEICO's app. Allstate still has a long way to go in other areas of the app like adding or removing cars from your account or making other account changes.
Very user friendly, and so convenient. Makes it really easy when you're a busy person and don't have time to make calls.
Super easy! 5/5
It walks you through each step. Anyone can use it. My phone even said my storage was full and I couldn't take any pictures, but the Allstate app let me take the pictures anyway.
Overall the app is nice but I'm having issues daily with it saying that the service is unavailable. Today for example it didn't work at all and it doesn't seem like it's fixed.
Love the QuickFoto Claim feature.
Allstate app 4/5
I like the app but wish it had landscape also!
Simple, Simple, Simple, 5/5
I am not a Allstate insured person but used this app to take photos of damages to my car which occurred with an Allstate insured driver. This app made for a very stress-free, hassle-free Allstate estimate to obtain a quote for repairs.
Super easy 5/5
By Hannah todd
Great functionality. Super simple interface.
Very easy to do and so much quicker!
Quikfoto is poor 3/5
In addition to the in app Photos, the user should be able to upload photos taken in the phone's camera app. The photos taken in the app are poor compared to the iOS camera.
Photo Upload Buggy 2/5
Everything worked pretty well up until it was time to upload the photos. The app said uploading forever and then would close suddenly. Restarting the app started the upload over. The progress bar seemed to get stuck and would shut down the app. It literally took 5 hours of this to get all the pictures uploaded.
Quick-Simple Instructions- easy 5/5
Even if you're not a member of Allstate- my claim was simple and quickly taken care of.
Great app! 5/5
By Across the bay
Had a few problems at first but after that it works great!
It isn't working when I really needed it! 1/5
I needed to pull up my insurance card and the app doesn't work at all! The app says it's currently unavailable and to call the app/website phone number. It took way too long to try and get a person to speak to. I'm extremely disappointed!
Have the agent in your pocket ;) 5/5
It's an awesome idea to having all the services right into your pocket. I loved it.
Easy and Intuitve 5/5
Great app. Instructions easy to follow, minimal buttons. Good job Allstate.
Works well 5/5
Dose what it should
App is Broken 1/5
Can't login because it says I entered incorrect information, but yet on this same phone, I can log in to their website and check my account using the exact same username and password. Something is definitely wrong with this app.
Ease of use app 5/5
The easiest app I have used yet, great job Allstate!
Claim estimate 5/5
Used the app to take photos of damage to my car rather than taking time to go to a facility. Very easy to use. Excellent instructions supplied by the app during use.