Helpful! But needs work. 4/5
Find this app absolutely helpful but do find it slightly annoying that you can’t control your trips with drivewise. Sometimes it counts my friends driving as mine so I can’t get the best rewards I can but otherwise is helpful.
By Judy Bratcher
The app makes it so easy to make a payment!
My Agent Richard Anderson 5/5
Richard Anderson Agent, in West Monroe, La has service like no other. He is most always in his office to help you personally. He isn’t about just writing your business but he’s about getting to know you, saving you money and being there for you when you need him. I just wanted to thank him for the years of helping me with my kids accidents as well as mine and especially when lightening hit my house. He is the best Agent I have ever had.
Why can’t I access any policy information or ID cards from the app. The only options I’m being given are Drivewise, Roadside Assistance & Claims. I used to be able to see all my info before they combined both Allstate and Drivewise apps. I really can’t figure this one out. If I sign out and switch over to just Allstate info, Drivewise stops working and tracking my trips. I also cannot figure out how to first, find my ID card, and second, add it to my Passbook. This app is frustrating.
Easy Peasy! 5/5
I love the app. It’s easy peasy; but no lemons need squeezing. With just a few prompts, I can review my HO and Auto policies, make a payment, schedule a future payment, print ID cards, and more.
Easy to check card and payments.
Great App-so much info 5/5
By The ultimate state man
All your insurance information at your fingertips, it is a wonderful. It will be a great time saver in the future.
Erases info 1/5
Allstate really needs to work on the info retention in this app. Almost every time I open it, I’ve been booted out. Once I log back in, it has erased all my drivewise points. Be it keeping under 80, not braking hard, etc, everything is gone. Doesn’t really provide much motivation, does it?
The best insurance by far!!!
Excellent app 5/5
Excellent app, gives an idea about my driving which will be helpful to safe driving
Can’t clear notifications 1/5
I’m unable to clear notifications. I have no unread messages, no unread documents, and no payments due. Another failed attempt at a newly released update.
DriveWise skiing?!? 1/5
By unhappy drivewise
So DriveWise thinks I’m driving when I’m skiing! And it is also an incredible battery hog on the slopes. Allstate's reply below suggests that I manually remove each ski run from the DriveWise app. I typically ski 20 runs per day, so each ski day I should pull up the app and delete the last 20 entries?! This is incredibly poor software engineering in that the app is not able to distinguish when my mobile device is in an area where driving is clearly impossible.
Excellent service Mr. David Cooley, got me a great quote at a very reasonable price, very professional and honest.
Great App. Keeps track of everything. Love it.
Money saving programs. 3/5
By Eagle 1ne
So for the money that I save on the available programs and products has been impressive and a load off my mind. Thank-You Allstate
Still need multiple phone calls for simple claim 3/5
Not y sure what the point is for this mobile app. I had a simple glass claim, tried to just use the app. So far have received 3 phone calls totaling over 45 minutes from three different Allstate people discussing this glass claim. I thought the app was supposed to make things easier?
So convenient 5/5
I love the convenience of this app. Submitted a claim including pictures, track my driving habits & rewards for safe driving, called a towing service, all within the last 2-3 months. Great app for Allstate clients!
Very good!!! 5/5
I love it!
Drive wise not working anymore for 2 drivers in an account 2/5
Was working initially, not anymore.
Poor performance 1/5
By Ex user zz67r
Drivewise rarely captures all the miles on my daily commute. Lately it keeps tagging me over 80 mph when I have absolutely not driven at that speed...very frustrating! It’s also thrown in some random hard braking at times. I gave up on removing all the trips with false information. Something is better than nothing I guess. It’s a shame that any discount I may receive will be based on fiction. Does this app try to make my driving look less safe to save money for Allstate?
By I r r I t a t e d
Activated drivewise over a week ago and it was tracking my trips just fine for the first couple days. Went in today to check progress on my “challenges” and the app made me re-activate drivewise and then reset all my progress.
Our Agent Brandon Casper 5/5
Your whole staff has been wonderful to work with us!!! Thanks again Jose n Brandon-Susan & Daniel Lamana
I love how I can manage my trips for the safe driving. Also how friendly and helpful the all state staff is
Points=discount? How? 4/5
This is great but how do my points translate into discounts and what is the number I have to hit in order to get rewarded?
Allstate Agency Owner 5/5
The new Allstate Mobile App is wonderful!
Easy to use and Drivewise rewards me with safe driving! My ID Driving cards are always available! There too many great things to mention them all!
Had to disable notifications 1/5
Whichever clown made this app has the gall to put badges for useless notifications which I cannot even remove. I went into the app to try to find whatever junk message I had to read to get rid of it and there is no way to figure out what was causing it. I just disabled notifications. If these clown, low iq developers cannot figure out how to make notifications useful or at least make it easy to get rid of badges then I will simply disable them.
Also it’s been more than 3 months since iPhone X. Get your clown developer to cater to the new screen size. You are a major financial services firm not some garage run monkey clown company. Even the monkey clown companies have catered to the new screen size. Also stop hiring monkey clowns.
Adding to this the app is useless. I can’t access any real policy documents. Just some BS. This again proves you’re dealing with your grandfather’s insurance company along with some clowns. Just look at progressive’s app. You can see all your documents. Proof of insurance, your ID cards, basically any documents they would mail you. But these grandpa type bozos don’t do that. All they do is annoy you with stupid notifications that have no reason. Great folks.
Badge app icon 5/5
Paid my car insurance in full today and now the Badge app icon won’t shut off once you enter the app you don’t know where to go to look for the notification or what it’s for ...it doesn’t show you what it’s notifying you about and I’ve search the whole app trying to figure it out Getting very frustrated
Easy to understand apps 5/5
App accurate and many choices
A couple of frustrating items, but otherwise good 4/5
Used it for one claim... it worked well once the info was input in the correct tool. What tool to use could have been more clear.
To the design team...
Add a list of open claims to the QuickFoto section so I don’t have to enter the claim number. I couldn’t even cut and paste the number from the claims center. I had to write it on my hand so I could input it.
Also, make it clear that pics of the damage need to be added with the QuickFoto tool and not under the pics/docs section in the individual claim. Lost a couple of days because that wasn’t clear.
They do not want to hear it! 2/5
One of their insured changed lanes and hit my car. She had no DL on her person, apologized several times for hitting us. Allstate did not want to interview my wife/passenger. Minimal review and refused to honor any coverage.
Awesome service 5/5
By Xray J.
For over 10 years with great service from agents and policy’s has truly been a blessing to me. I have 2 vehicles and home insurance with know complaints.
Thanks so much!!!
Great go thru
By Love for Jesus 2
They really take care of you great inc.
By Jack gamble
Great app and easy to use. Just having it activated gives me a sense of being a safer driver.
So far so good
Easy Piezy, manage track and change 5/5
I have used this app for a couple of years and it’s been very handy.
Battery hog 1/5
I like the perks associated with the app, but it is a battery hog. It has to run in the background at all times in order for it to work.
Annoying bugs 1/5
I am growing increasingly annoyed with this app. An update was just done and again I am still not able to access the app. Telling me to call my agent and that it is sorry for the inconvenience. Really!!! It’s been months since I have been getting this annoying pop up.
I can’t believe after so many months ha e passed and the bugs are still not fixed.
If you I can order insurance cards when you renew my policy well then send me the cards in the mail at each renewal.
The app is fine except for Drivewise 1/5
The drivewise portion is super buggy. The app regularly resets my drivewise data. It then makes me log back in and start over having lost all of my previous trip info. It almost looks as if they are trying to prevent me from acquire enough trip data to warrant a discount on my premium.
I got hit by a car and had to make a claim to Allstate. I called and then downloaded the app and then took the pictures and waited for this to be resolved. Two days ago I got an email saying my claim was resolved so I access my account and add my debit info. I haven't heard anything since and I tried to access my account again but for some reason when I try the app it tells me: "We're sorry we're are unable to log you in to the app." Thats ridiculous! I've also tried the website and I can log in but I can't view anything. Not my claim, not my account, not even my settings. I hope this gets resolved because I don't want / don't have time to call them, just to have to wait on the line for an hour to speak with a customer service representative! Please fix this issue so I can go get my car fixed!
Allstate is awesome!💕👌🏻 5/5
I have been insured by Progressive and Liberty Mutual and they are horrible but Allstate is an amazing insurance company,I’m so Glad I switched!
All state. 5/5
Not the best 2/5
Very cheap feeling
Password issue 1/5
By Try to be unique
Once the app is installed, I have been unable to manage any “secure” areas when prompted to type my password, and I am 100% positive that the correct password is being entered. I first installed this app in July of 2017, and uninstalled it for the very same reason. Thought I’d try it again 6 months later and issue has not been resolved.
I can still access my web account with the username and password, so no reason to reset password. If I uninstall the app and reinstall, I can log in again, but give a day or so and I’m locked out of the secure areas for the same invalid password issue. Again, I am 100% positive I’m entering the correct password.
The app never works it always says the service is unavailable. Its really no point of the app because no matter when you check it its gonna say the same thing total garbage
App needs some fine tuning. 2/5
App was great until it suddenly stops recording trips. I called tech support, they had me delete and re-download twice before I got it back running.
I lost a whole month worth of trips in the time the app stopped working.
Now the apps doesn’t record some trips for whatever reason. Out of my total 6 trips a day, app might only record 4 trips.
On point 5/5
Awesome App! 5/5
Quickly gives you all necessary information about your policies in a few seconds. And assists you in case of an accident.
Is the best company