Fast. Clean. Efficient. Simple. 5/5
This app is honestly perfect. Never crashed on me. Has always ran smooth and enabled me to make my payments with ease. This app is great and I'd recommend it 10/10. Thanks ally for all that you do!
First download after iOS 11 update 4/5
Just downloaded this app for the first time after updating to iOS 11. Had trouble at first with logging in but after restarting my phone the app works as intended.
Touch ID 4/5
Please give us the option to sign in with Touch ID!!
Good but really!!! 4/5
This app works good and as it should but can we get with the current trend and add finger print support to the app.
By DMBis_the best
No Touch ID, doesn't give you many options. Unreal bad app.
Works Just fine for me . 5/5
By Stacey N.
I have never had a problem logging in paying my bill or editing my bank account information once in while it crashes but nothing new in today's world
Easy to spot fake reviews (updated) 1/5
By Doc/Coach B
UPDATE: don't be fooled. All they did was "update" it but nothing has changed. Still no notifications. No Touch ID lock. Still can't edit bank account info. Still calculates balance wrong.
Easy to spot the fake reviews. They state nothing specific, just "amazing app, best ever". Uhhh. No. It's not.
STILL, no notifications to my phone? Really? It's an app with no notifications to my phone. Let that sink in a moment since every phone, going back to the very first iPhone had notifications to the phone.
STILL, no Touch ID? Really? How long has Touch ID be out? We're now on iOS 10 and this app still doesn't have features from 4 years ago.
STILL can't change bank account information? What? This is an app designed to pay an auto bill and I can't change bank account info?! Even more absurd is it directs me to use a computer, even a public computer! Yeah...No!
Balance STILL is not calculated right. It adds my last payment to the actual bill showing I owe more than I do. This is arithmetic at its most basic level. This is a bank right? A bank that can't add simple numbers? Huh?
I can't wait to refinance and ditch this app/company.
Really useful 5/5
Pretty cool app. I mean, it is what it is. It's designed to conveniently review your acct info, standing, and to conduct payments.
It's not a "fun time" app. It's an "adult time" app- and I don't mean that in the "sexy time" kind of way.
It provides a free FICO auto score 3 score, which is neat for people like me whose lives are devoid of real excitement and search for the little victories.
It's a score STILL derived from the credit bureaus. Ally has nothing to do with it. They just show you the score for free as a cool little bonus. So don't blow your gasket at them if you don't like what you see. If you don't agree with the score, it's probably a sign to do some self reflecting and wonder why you had to finance that dirt bike to buy your step child's respect.
The only thing I wish that this app had was the option to log in with your fingerprint, like for iPhone users. Instead I'm forced to remember my password like some primitive savage.
All kidding aside, useful and straightforward app. No games. Polite people.
Add auto login 1/5
PLEASE PLEASE PLEASE Add auto login, Touch ID login...
Every time I want to login I have to type my password and sometimes user ID does not save, when this happens I just end up going to the website on my phone and let the keychains auto fill out in my information
Why have a option to save your username, if doesn't save your username? Now in order for you to recover your username through the app, you must provide your birthdate(6)..check, last four of your social(4)...check, but you expect someone to remember the vin number(17 digits) of their car???? Let alone type it in.
Terrible online services 1/5
By Sue baby902123
This app serves no real purpose. You can only view what you owe and what you've paid. But you can't make an online payment using any card. You've heard right. It's 2017 jack.
How wack is that? Very much for a company to provide service. And when you call their car company, you can barley understand the reps English. Stop being cheap and invest into your company.
Needs finger print log on 2/5
By Best grocery app ever
This app needs finger print log on
Does exactly what I need it to do 4/5
So, I need to pay my bill. Download app, log in, pay...all done in less than 3 minutes without any issues to report.
I do agree with the need to enable Touch ID. But other than that, I'm satisfied.
Needs to be updated 1/5
Compared to other financial apps, this one falls quite short. There's no fingerprint login available. Having to type everything in every time is a bit annoying. Also, the user interface is old and very washed looking. Needs to be changed. I'm forced to use this app bc there is nothing else available. Disappointing
Not great 1/5
Locked up in iOS 10.3.
Need to update the app to use Touch ID to make log in easier
Worse app 1/5
I can't even make a simple payment on this crap I entered my routing, account, number and it still doesn't let me pay and you can't even make a payment even if you call this bank and app are the worse I'll keep my money screw your payment
Having issues logging on. 2/5
For the last 7 days I've been trying to pay my car payment using the app like I have for the last 4 years. It won't load. Password and user name are right. It won't load just stays on the log in screen. Like it's trying to load. Connected to wifi. There's no update. Hurry up and fix this problem.
The app stopped working 1/5
This app has been working wrongly for te last 2 weeks. Now stopped completely, please fix it.
Not updated info 1/5
Ok so at first I thought this was a one time glitch but I was wrong. This app never gives the accurate payment due information. If I depended solely on this app I would miss payments. I now just go the the website to pay since my account information is always updated correctly there.
App is great...when it works 1/5
This app is great when it decides to work. It gets stuck on the login screen and you cannot do anything. Deleting and reinstalling does nothing. Please fix!!
This app needs a lot of work! 1/5
Ally needs to fix their issues on this app and their website. Neither allows me to make a payment with my bank account number. It states I'm using a credit/bank card when I entered in my bank account number. Fix this ASAP!! Sending a check is annoying.
Glitchy sign-in 2/5
By Dagen from Texas
App freezes on start-up, requires cumbersome (although probably secure) authentications and is under maintenance often
It's Over 1/5
I've given up on this app, it's not responsive, it's unreliable, and it gets stuck a lot!
I've had much better luck with just saving the Ally Homepage to my iPhone.
It's down most of the time. 1/5
Horrible horrible app. Always down.
frozen as soon as you open 1/5
I used to love this app. I have two loans through ally and I could pay them both in about a minute. It was so convenient and easy to use. For the past two months I haven't even been able to use the app because it's frozen the minute you open it as you can't log in. Serious! 2 months! This should have been fixed at the most in two days!
Can't log in 1/5
I downloaded the app and it won't let me log in. Kind of useless.
Same problem as everyone else. 1/5
Ally financial had a revenue of 5.43 BILLION dollars in 2016. How is it they allow the auto finance app to be broken to the point of non-function? Hire a new development team, guys.
Add Touch ID! 1/5
By Passport beer
Add Touch ID for god sake this is 2017
By Joe Jewell
Frozen at log-in, which is the home screen, so I haven't even been able to try its functions.
This app is frozen as soon as I open it, so I can't do anything with it. It is a waste of space on my phone. Please fix! Don't you want my money?!
The app keeps freezing up. This is a matter
That has to be taking care of right away!!!😒
Can't even log in 1/5
Always frozen. Please fix it
doesn't do what it needs to do 1/5
keeps telling me i'm putting in a credit/debit card number when it's clearly my account number all i need to do is make a payment i have not had one successful payment
The app is always frozen at login or will shut itself down. I would give it a 0 if that were an option. Better off using the website.
By salomon davila
App never works, its always in freeze mode
Frozen since the last update! Please fix!! 1/5
Loved the app hope you fix soon.
App freezes 1/5
App freezes and won't log me in anymore. Tried to delete and reinstall with no luck. Hoping for another update to come soon
Great App 5/5
It is easy to use. I. An make payments easily and view my fico score. It gives and makes information easily available if needed.
Seriously outdated 2/5
Literally every single app and website on my iPhone supports fingerprint login except this one, and not only do they not support fingerprint, but they don't have pin login either, so every time I want to check my balance or see if my payment posted I have to remember and type in correctly my huge random username and password!! At least if I login to the mobile site on Safari I can use my fingerprint to login. So ridiculous.
Absolute Utter Garbage 1/5
This app USED to work and it was awesome to pay my car payment on it. But for the past 4 months I can no longer access the app because it only crashes, won't load or open. I'm really angry about this, I'd rather pay on my phone as opposed to using my laptop. I don't understand what they did to make it stop working through one of their updates, either way it's complete garbage now. FIX IT.
Log on page stuck? 1/5
By Ivonne j
I've downloaded this app several times but I cannot get past the log on page. I cannot input my information whatsoever. Not very good if I cannot use the app. Disappointing really.
App Works 5/5
It lets me schedule payments and cancel payments and shows vehicle summary. I don't know what else you want from the app works fine.
If I could give this app no stars I would!!!!! 1/5
By Scott Richard Ferguson
Second month in a row trying to pay these people via there out date app and had to jump through so many hoops to pay them. Hope you got mad extra time to give away, cause your gonna need it!!!!!
Ally auto 3/5
I wish they would update the app so that you could login with your thumbprint!! It would be a lot easier and secure!! Also a chance to save your password at the login screen!! But, other then that it is an okay app.
Not User Friendly 2/5
Will not allow me to add vehicle to account. Just sits in loading mode. No Touch ID.
Unresponsive & Useless 1/5
I can open the app, but am unable to log-in or use any of the on screen links. It's a completely unresponsive and worthless app.
App randomly switched to an old checking account I hadn't used in months and now it deleted my vehicle. Tried to put it back on there but it freezes on the loading page.
App is horrible 1/5
Used once put in all my information now it won't let me log in. Can't select username or password just a frozen log in screen since update!!! Awful app please fix and update to Touch ID
App stuck 1/5
Please update this app. People still need to make a on time car payment.