Kinda useless 1/5
I had the app for a while and it never saves your log in, constantly closes in the middle of making a payment and now won’t even let me enter log in info at all, just deleted the app and will try to re-download it. If that doesn’t work then bye bye Ally app 😕
Bad update 1/5
It does not work at all
Easy to use app 5/5
Very easy to use app
Useless app... 1/5
The app loads fine but no matter how many times I tap to input my username, it doesn’t allow me. It’s almost like the app loads already in a frozen state. This app is garbage.
App is broken 1/5
I can’t even log in at all now, can’t put in a username or password. This app is useless.
Can’t use if can’t log in 1/5
This app is horrible, just attempting to log in is a chore. It keeps shutting down when I try to get the keyboard to show, won’t save username, very frustrating.
Won’t work 1/5
This app gave me no problems til now. Can’t get on at all. Can’t even sign in. Won’t respond to nothing! Absolutely not acceptable!! Very frustrating!! Should say zero stars because it don’t even work!
What happened?! 1/5
By Silvered Reign
Used to work very well and now I cannot sign in because it doesn’t respond to touch, etc. I’ve deleted and installed the app multiple times and it’s still not responsive to touch. Not sure what’s happening with this app but it’s definitely broken! One star until you fix it.
Can’t login 1/5
App opens then won’t allow me to enter my username and password although I had previous saved my login. App locks up, have to close and reopen many times (5 or more) then I can eventually login.
Doesn’t work at all now. 1/5
I can’t enter username or password. When I click on the box nothing happens. What a useless app, I’ll be refinancing my car loan with someone else who has an app that works if this doesn’t get fixed. Seriously as a financial institution if you can’t get an app right I have little faith in any of your other abilities.
Keeps Locking 1/5
I’ve had to constantly uninstall and reinstall app due to regular locking up and being unresponsive.
No Touch ID! 1/5
What gives. There’s no Touch ID in 2017... so much for easy access.
The app seems to freeze up on the log in screen all the time. I’ll delete the app and give it a few days load it again and it seems to work until the next time I want to use the app. Not a very reliable app.
App won’t even work 1/5
By not happy loaned person
Only way I ever pay my car payment and now it won’t even work or let me even begin to type to sign in trying to call them is just a joke and they email me with the wrong name and everything when they do email me after I’ve paid but it’s due now and I can’t seem to pay it thanks for this junky app. Lucky to even get one star
Useless app. 1/5
Doesn't work. Always frozen
Wouldnt even work! 1/5
By Sherrif's Police wife
Couldnt even get a curser up to start the keyboard to start typing!!
Won’t let to log in 1/5
Won’t let me type in my username or password. App completely frozen and unresponsive to touch.
Not able to login 1/5
The app will open to the login in screen but won’t allow you to type in a username or password
Can’t login 1/5
You can login once. But close the app and open it again, and it just dies. Pathetic.
App NEVER works!! 1/5
If I could give 0 stars I would! I pay almost all my bills by apps. This app is TERRIBLE and it NEVER allows me to be able to login. It’s like it freezes before I ever put any of my info in! I don’t recommend
All clear until yesterday... 1/5
Everything on this app was good until yesterday. I can not login. The screen, upon opening the app, has prompts for username and passcode; however, no keyboard (nor curser) displays and, despite having my login information auto-saved, the app mysteriously lost my information. I try touching the ‘forgot password’ button, but it won’t register anything (except closing the app).
I’ve closed and re-opened the app and have also deleted and re-installed the app. It’s still frozen.
There is no update listed and I have no clue as to when they are going to fix this issue. I know it’s not an iPhone issue as I can use every other app perfectly fine and all other phone features work. It’s only the Ally app that’s not working.
App is horrible 1/5
How such a large company has such a sh*tty app is unfathomable to me. Add Touch ID!
Needs to be updated. 2/5
I have an iPhone 6 with iOS 11.0.2 and this app is pretty bad. Very unresponsive. I can’t even login sometimes which is ridiculous. Please fix this. And still no touch I.D.??? Come on.
pay bills 4/5
as long as i can set up auto pay, it gets 4 stars from me
Won’t load 2/5
Since they updated this it won’t load properly. Needs Touch ID lock/unlock.
App not working 1/5
Can’t write my log in info.
Not a single button works
Ever since the iOS update I haven’t been able to login to make a payment. Can someone help please??? I’ve taken it out and put it back in and it still does nothing.
Needs update iOS 11 1/5
Will not work till updated!
Broken. Inoperative. 1/5
Downloaded app and I can’t get past login because it’s totally non responsive. I’ve tried apx 10 times with restarting my phone iphone6 plus
Can’t log on 1/5
App won’t let me log on it has been this way for a couple of weeks, when you open the app it won’t let you enter user name or password. Please fix!
Ally auto 1/5
PLEASE FIX THIS APP. I can’t do anything when it boots up. Can’t enter any information. It crashes a few moments later.
App will not open 😞
Needs to be fixed 1/5
I’ve been using this app for years and the current version does not work well. When I open the app I cannot put in the the username then after a while it crashes
Good bank, bad app 3/5
By AK on wheels
App does what it's supposed to after a lot of time invested. Update this App twice a month, mandatory. Perhaps the free credit score makes the near-constant updates worth it.
App doesn’t work. 1/5
It won’t even let me type in my user name. Useless.
App crashes every time 1/5
By Natasha Riley
EVERY SINGLE TIME I go to log in I either stare at the Ally Auto screen for about 5 mins before it crashes. If I do get to the login screen it either won't let me input anything or It constantly lets me put in both my UN and PW even tho I set it to save my UN. Trash app.
Won't open 3/5
Since latest update the app no longer works on my phone 😞
App is ok. Needs update. Fingerprint login 2/5
The app is ok. Nothing special. One aggravating point, there is no fingerprint login like major financial companies use.
Also, irritating that if you get your password wrong, the saved username is removed. So then, not only do you have recall the password, but the username as well. (You can close app, restart, and Username will repopulate, but really?)
I usually just end up calling the service reps then to have password reset. I am sure it would save Ally some service rep costs to implement fingerprint scan.
Fast. Clean. Efficient. Simple. 5/5
This app is honestly perfect. Never crashed on me. Has always ran smooth and enabled me to make my payments with ease. This app is great and I'd recommend it 10/10. Thanks ally for all that you do!
First download after iOS 11 update 4/5
Just downloaded this app for the first time after updating to iOS 11. Had trouble at first with logging in but after restarting my phone the app works as intended.
Touch ID 4/5
Please give us the option to sign in with Touch ID!!
Good but really!!! 4/5
This app works good and as it should but can we get with the current trend and add finger print support to the app.
By DMBis_the best
No Touch ID, doesn't give you many options. Unreal bad app.
Works Just fine for me . 5/5
By Stacey N.
I have never had a problem logging in paying my bill or editing my bank account information once in while it crashes but nothing new in today's world
Easy to spot fake reviews (updated) 1/5
By Doc/Coach B
UPDATE: don't be fooled. All they did was "update" it but nothing has changed. Still no notifications. No Touch ID lock. Still can't edit bank account info. Still calculates balance wrong.
Easy to spot the fake reviews. They state nothing specific, just "amazing app, best ever". Uhhh. No. It's not.
STILL, no notifications to my phone? Really? It's an app with no notifications to my phone. Let that sink in a moment since every phone, going back to the very first iPhone had notifications to the phone.
STILL, no Touch ID? Really? How long has Touch ID be out? We're now on iOS 10 and this app still doesn't have features from 4 years ago.
STILL can't change bank account information? What? This is an app designed to pay an auto bill and I can't change bank account info?! Even more absurd is it directs me to use a computer, even a public computer! Yeah...No!
Balance STILL is not calculated right. It adds my last payment to the actual bill showing I owe more than I do. This is arithmetic at its most basic level. This is a bank right? A bank that can't add simple numbers? Huh?
I can't wait to refinance and ditch this app/company.
Really useful 5/5
Pretty cool app. I mean, it is what it is. It's designed to conveniently review your acct info, standing, and to conduct payments.
It's not a "fun time" app. It's an "adult time" app- and I don't mean that in the "sexy time" kind of way.
It provides a free FICO auto score 3 score, which is neat for people like me whose lives are devoid of real excitement and search for the little victories.
It's a score STILL derived from the credit bureaus. Ally has nothing to do with it. They just show you the score for free as a cool little bonus. So don't blow your gasket at them if you don't like what you see. If you don't agree with the score, it's probably a sign to do some self reflecting and wonder why you had to finance that dirt bike to buy your step child's respect.
The only thing I wish that this app had was the option to log in with your fingerprint, like for iPhone users. Instead I'm forced to remember my password like some primitive savage.
All kidding aside, useful and straightforward app. No games. Polite people.
Add auto login 1/5
PLEASE PLEASE PLEASE Add auto login, Touch ID login...
Every time I want to login I have to type my password and sometimes user ID does not save, when this happens I just end up going to the website on my phone and let the keychains auto fill out in my information
Why have a option to save your username, if doesn't save your username? Now in order for you to recover your username through the app, you must provide your birthdate(6)..check, last four of your social(4)...check, but you expect someone to remember the vin number(17 digits) of their car???? Let alone type it in.
Terrible online services 1/5
By Sue baby902123
This app serves no real purpose. You can only view what you owe and what you've paid. But you can't make an online payment using any card. You've heard right. It's 2017 jack.
How wack is that? Very much for a company to provide service. And when you call their car company, you can barley understand the reps English. Stop being cheap and invest into your company.