Don't update to NOV 29 Version 1/5
By Matt N4 at Drexel U
The player function does not work.
Hello Amazon, how can your QC on your flagship new product be so bad?
Home smart skills not working 2/5
By Desk is
Can not enable smart skills, there is a bug. When tapping enable, I receive a blank screen only. I cannot link my tp-link smart plug
Useless junk 1/5
It is impossible to add about half of my Smart Home devices to a new routine. No explanation, no logic. They're all listed in Smart Home menu but don't appear in available list. What a pile of 💩! A note to Amazon: if you think I'll take longer than a second to dump you if I suspect you're intentionally crippling my iPhone experience, you have a surprise coming!
Won’t get pass permissions 1/5
When starting the app won’t get pass permissions page. So it’s useless at least on iPhone 10
This app is unusable, it launches and then doesn’t finish loading...hangs. Amazingly surprising for Amazon.
Keeps failing at basics 1/5
By Vulgar demos
Extremely slow. Shopping list doesn’t always load which has made me abandon that feature. In other words, this app makes Alexa’s shopping list feature useless because it is so unreliable at loading.... plain text. The third party services that pull data from shopping list don’t always collect things. Sometimes there’s a multi-day delay. And let’s not get started with smart home skills. A really embarrassing software companion to otherwise impressive hardware.
Broken on iPhone X 1/5
Not possible to get past the page where it asks for permissions (none of the buttons except “Learn more” work).
Amazon wants you to get used to asking alexa for everything, but while she can answer questions she can't DO simple things like simply search for bluetooth devices, tell you what she finds and you tell her the one to pair to. Nope. Anything remotely technical requires you to use this app. And this app is painful to use. It starts off tyrying to push echo dot conversations on me. It's got 3 buttons that all seem to do the same thing (start conversations with people over echos). If you tell alexa to conncet to bluetooth she tells you to use this app (why? Its the 21st century! Why cant you just find and pair without me having to manually do it in an app), but she then says to install the skill in smart home. Smart home, list devices.. Cant find bluetooth speakers. Ok, skills, i guess i have to install a stupid skill for bluetooth. The skills section of the app is a hot mess. The search funtion flatout DOES NOT WORK. On top of that, apparently we're still in the dark ages of smart devices because every vendor under the sun has their own stupid skills app they want you to install on alexa. This s reams of no standadizations yet. Alexa shouldnt need to learn "skills" to connect to smart devices. She has to simply because smart device manufacturers havent standardized things yet. Everyone of them wants to be primma donna with their own skill app, so in addition to painfully digging for it, you have to pray the vendor actually put time into making it work (theres a reason they have star ratings on the skills...ugh). Anyways, i have to google up how to pair alexa to bluetooth speakers (that very necessity means alexa is failing at her GD job, bc she tells me to go to this stupid app instead of doing it directly, and this app is a hot mess to use). There is a bluetooth section. But the app can only seem to find ONE device at a time. Your device didnt show up? Hit back and try again, like you're at a roullette table hoping your number comes up. Ugh! Finally my speakers show up, and the app sits there trying to connect. My phone takes like 2 seconds to connect to them when I do it through settings. But alexa (echo dot) takes forever. Why?! Then you exit, try again, but she lists them as a decice she knows BUT IS NOT PAIRED TO. PAIR TO THE GD SPEAKERS FFS! You click on them in the list, app cooks then finally pairs. Does alexa say anything to automatcally confirm she's using the speakers? No. So you have to ask her something stupid to get her to speak and see if shes using the speakers. This way more painful then it should be. You can make a list using her, but to delete it "use the app". Why? DELETE THE GD LIST WHEN I TELL YOU! And lists are useless. I make a list of songs. Tell alexa to play the songs in the list. Nope. She can't do that. I make a list of numbers. Give me the sum total of those numbers. Nope. They need to add WAY more functionality to lists if they're going to be of any use. They're basically one dimensional string arrays you cant do anything with. So close yet so far. Next we have the tplink smart plug amazon suggested we buy when we got the echo dot. Well we have a living room lamp thats a pita to turn on and off so it'd be great to just tell alexa to do that. Try to get that thing going is a pita in and of itself (plug in, install ANOTHER app, hook to it, hook to network, create yet another login, etc). Finally get it going as a smart plug. Now we have to pair it with alexa. Open skills, install more crap, look for device IN THE APP bc alexa is too stupid to pair using just voice, finally get them paired. "Alexa turn on the (light name)". "I'm sorry I can't find that device." YES YOU CAN! I'M LOOKING AT IT RIGHT IN YOUR APP! I CAN EVEN USE YOUR APP TO MANUALLY TURN IT ON AND OFF! WHY CAN'T YOU VOICE COMMAND IT?! This was one of the reasons we got the echo dor and it CAN'T DO IT'S GD JOB! They need to make alexa be able to do more of this maintenance crap through her instead of this stupid app. They need to standardize smart devices and get rid of skills. But if they force you to install skills, FIX THE GD SEARCH. This app is painful and makes me want to get rid of alexa.
Smart home screen does not work ever! Very bad experience. I'm waiting Google home to arrive after 2 days!
Alexa app works well for me 4/5
I have had no problems with this app. I do have high speed internet. Everything works as stated. Updates have been clean and without problems. I have forced updates though to the latest version on devices and this is important as their have been some major updates. Only once recently my amazon music did not show up in the app but that was only for a day. Can not makes calls with my ipad wifi only but have no problems with my android phone. Would be nice if they could get calls to work on any wifi enabled device (not just cell side). The different ways of calling eg drop in, call to a contacts mobile, call to devices could-this interface could be made a little more intuitive but I have had no problems calling; indeed have had no problems functionally with this app or the devices working with the app.
Not good 2/5
This app is very buggy!! I am so very tired of reading “oops something went wrong...”
totally cannot login！！！ 1/5
tried around one hour and still get dead recursive call！！！
This app is a complete disaster 1/5
Hard to use and skills can never be disable
Latest version is Useless! 1/5
Just because you offer a new option, why must you keep trying to FORCE us to use it? I want to use the shopping list option, but you keep trying to to make me use my contact list for messaging. I do NOT need to continue to log in when I just want to have my shopping list available when I get to the store!!! I have uninstalled and reinstalled a number of times but it is unusable. Thanks for screwing us a good app. 😖
Update 12/9 Epic Release Fail 1/5
Update 12/9...Once again Amazon fails with a bad app release!!!!
Why can’t you guys fix this! Honestly it can’t be that dang hard!!! For all things you get right and something this simple you can’t is amazing!!!
Now skips forward more than 30 seconds when reading my kindle books then locks up and won’t read them at all!!!!
The smart home section is very poor 1/5
By Nogales Family
I added Koogeek smart plugs to Alexa. I was able to control 3 devices via Alexa, which was really good. But after some weeks the connection was lost. I tried to disable and re-enable with no success. I finally decided to reset the koogeek device. I decided that the best approach would be to delete the smart device from the Alexa app and re-discover the device. I was horrified to discover that there is NO way to delete a device from the app.
I contacted amazon help and I got a instructions to use a trash icon which does not show on either my iPod or iPad.
I can see why this app is rated 2.4.
After Latest Update My Device No Longer Connects 1/5
By Heather Ilene
Thanks to the most recent app update, my phone and my Amazon device are no longer paired and I can't get them to work together again. You've just made my Amazon device almost completely unusable.
Terrible App 1/5
This app is miserable. Not friendly user at all. I struggle to use this and do not recommend this app to anyone
Volume slide on player app 1/5
It’s garbage, and I frequently need to use it. Never works as expected, always a real chore to get the device to the level you want without invoking voice api
Setup voice and it keeps crashing 1/5
I’m trying to set up Alexa to recognize my voice so I can hear my calendar and when I am trying to set up device language, it keeps crashing and closing app. Argh!! Wasted about an hour now.
Does not work on iPhone X 1/5
Screen freezes when asking for permissions
Slow, laggy, feature limited. 1/5
Slow and laggy. This app will make you think you didn't accurately touch some button, then you'll touch it again and it will buffer that and then send you somewhere else beyond that you may have wanted.
Another shortcoming is that the alarm in which Amazon setup alexa to not be able to play music (Amazon's, Pandora, Spotify). This "smart" internet attached thing can't match the capability of a basic alarm clock which can play music (via local airwave broadcast). Ponder that.
Siri-iously revamping needed 1/5
This App needs some serious revamping. Luv the Echo Show but the interface with the App needs some rethinking and revamping.
Hey jeff@ why are you doing this? 1/5
Does Jeff not actually use this app him self? Because there is no way I would let this app roll into qa in its current form, let alone give it to uncle B,
The google home app is sitting on 4.4 stars, just saying
Add Russia and Russian language 5/5
By Alex add Russia
Add Russia and Russian language Alexa best assistant, many people in Russia waiting look forward to when you add our country. Many people want to use the native language.
What happened? 1/5
After about a 2 month hiatus I can’t connect Bc the app is so buggy!!!!
Fix this issue Jeff!!
Not good so far (Always crashes on my iPhone 6) 1/5
Just opened it set it up and now my app won’t work. I’m trying to go to settings and finish setting everything up but the app keeps freezing. I have the most updated iPhone. All I can say is wait for this technology to improve before buying. Or at least wait until this app is fixed.
Edit: I have now had this echo and app for over 2 months now and it’s still not performing well. The App is ALWAYS crashing. Not happy and am considering just selling it for a loss.
Too many bugs. Just doesn’t work
Features disappearing 1/5
It seems as though features disappear. The routines I was able to program a scene from the smart home. Now a can NO LONGER run a scene. The update says a I can remove a device from the smart home yet I can’t remove it only disable it.
New update won’t even open or allow me to set up 1/5
It’s really frustrating when I can’t even set up my new Alexa because the app will not let me “allow” permissions. It just freezes on a white screen.
New update is horrible 1/5
I loved this app but I finally updated after two years and, like the title states, is horrible!
Needs major work. Made by teenagers? 1/5
I would think a huge company would invest as much in the software app as their awesome product. This app does NOTHING that it *could* do with the echo. But I guess when you have foreigners who don't speak English well, in charge of doing the software project, it shows.
Why can't it create a simple reminder every day? Why can't it tell you when someone adds a new item to a list? My list of shortfalls goes on and on.
It's Irritating that there are such CRAPPY skills available AND when you go to look at one, you must go back to PAGE 1 and start over through the list. Really? (Apparently amazon listened and fixed this in 2017 after two years)
Can't believe all the utterly useless apps here and NO WAY to FILTER them. I.e. Why can't I nuke all the crappy apps about INDIA? Being an American, I should never see India-themed apps if I don't care about anything Indian.
Very poor software from Amazon
No login with FB option... 1/5
There’s no way for me to link iHeart Radio to Alexa. My account was setup via Facebook login & the app doesn’t give that as an option. Frustrating.
New user 3/5
I’m new to Alexa and so far I’m pretty impressed. One thing I am surprised is missing is the ability to play music as part of a routine. I want to be able to turn on my lights and start some music when I come downstairs each morning with a single command.
Can’t log it 1/5
After typing in the log in screen and submit, jump back to the login screen.
Need to be able to delete devices 1/5
Cannot fix connection glitches without this-also fix connection glitches
Smart things sees my light and Alexa doesn’t :(
*update new devices “unresponsive” each day...they are working fine in SmartThings. No way to delete disabled devices. Very poor.
Flawed and incomplete junk with much potential 1/5
A deep disappointment. Bezos! Dump some resources in the Alexa app team and fix this!
Bugs galore. UI and UX flubs and dead ends.
Do *something* and fast or Google will eclipse you!
Horrible app. Wish I went with something else 1/5
Constantly having to log in over and over again. When I finally log on, it freezes and I have to uninstall the app and reinstall it just to get it to work again. I can’t choose the specific song I want to play from my amazon unlimited account in another room unless I download that song. Getting very tired of dealing with it.
It’s ok could be MUCH better 3/5
I’m surprised amazon still hasn’t run an update to optimize this for iPhone X. Overall, the app is good, but it’s glitchy and crashes occasionally. My favorite feature is the option to add routines.
Now a Useless Cylinder/Amazon Tap 1/5
I rarely write reviews but feel this is the only way to get thru to Amazon. Your “help” pages and suggestions don’t fix anything! I’ve already re-registered and reconnected my Amazon Tap twice. I go through all the sets with no issue. However, it doesn’t actually connect! I had my phone forget the Tap, and while I got it to work last night, my phone doesn’t remember the Tap at all now. Even in pairing mode, the Tap doesn’t even show up as an option!
Additionally, I’ve been having issues with sound from Instagram and Facebook not working for MONTHS. Also, if I’m watching a YouTube video, step away, and then comeback to reopen my phone (YT was never closed) to continue watching the video, the sound also doesn’t work. I’ve been pretty patient, but the fact that I can’t even connect to my Tap at all is ridiculous!
It’s not me 1/5
This thing will answer to anyone who says her name👎🏾
Worst app ever 1/5
I can’t log in with my amazon account. Every time the app breaks down with a black screen
We just updated our iOS 11.2. With that update we have no Amazon music or stations.
What has happened to this app? 1/5
I was invited years ago to buy an echo before they were offered to the public. The app at the time was solid with little need for improvement. Last spring/summer as Amazon’s quest to corner the market on this technology grew and the “show” came out the app went through a complete redesign and since has taken a trip down the toilet. This app is so unreliable with the volume, lag issues it’s almost unusable. I now have no option to play my purchased music from amazon. We are an Amazon home I have a Fire Tv as well. One issue that plagues Amazon is their software. It’s awful and in most cases never ready for its debut. I would press anyone who thinks this is a over reaction to look at the reviews on the products on their website; most electronic rating hover at 50% or less because of rushed non tested software/electronics. It’s a shame but I probably will look to Apple this year to give a solid performance since the echo has become a chore to use.
Voice Training Setup Broken 1/5
By Editing Name
The “Your Voice” section of the app isn’t working. Once I hit “Begin,” I select my device, Alexa tells me to hit next within the app, but the next button isn’t there. Please fix.
Delete and reinstall 1/5
It just gets old.
Amazing. That’s all I have to say.
Awkward UI 1/5
The awkward menu design is terrible.
The Home button/screen takes me to nothing of interest or use.
The smart home menu and the settings menu are the two that I need most and they are found within another menu and oddly laid out when you get into each.
Please improve this app as I am forced to use it to configure and manage my smart home devices.
By Danilo amaral
This app doesn’t work. I bought my echo and cannot even install it. It should be an embarrassment for Amazon let this continue this way. I feel ripped off!
New Smart Home Features Horrible 1/5
By Ray Ornelas
The smartphone section is completely useless, if not outrageously horrible! It was already annoying before the update, that whenever changes to your devices were made you had to forget and rerun the skill. But now, that feature that I thought would get better it had been removed, is actually gone, but in fact made things worse! Now, I have a list of different light bulbs that were named one thing at one point but changed and a full listing of duplicates that I have no idea which light is actually the correct one. Fix your app