Does not work half the time 2/5
By Weather buck
Needs some updates can't get it to work half the time
Not something you expect from an amazon flagship product. App has so much content but is extremely slow, sluggish and is displaying a web page than being a 'real app'. sometimes it just displays blank slate when you scroll fast from left to right. Very very annoying that doesn't let me get new skills! Self defeating for amazon!!
Force crashes constantly 1/5
Can't even skip songs!
Echo is great, app not so much 1/5
By BJ's Aunt
No problem at all setting up my new Echo, and it's working great. But when I opened the app to add some skills, it treats me as if I never set it up or paired it with my phone before. It starts at the beginning of setting up the Echo. But the Echo is already paired and continues to respond to me. So I have no way to get beyond the setup to be able to access my settings, skills, help, etc. I've deleted, then reloaded the app, to no avail. Not sure where to turn to for help. I've asked Alexa, and she doesn't have an answer for that. This is very frustrating. I know the app has quite a few negative comments. I hope Amazon is focusing on how to make this app function properly.
By Collin DuPree
This app is awful. I can't even connect Alexa to my home wifi because the app literally can't do anything.
SHAME ON YOU AMAZON 1/5
By Dean Buzzell
The app at LEAST worked for setting up the Echo - once upon a time. Now it crashes, won't let you get beyond selecting your language, because it doesn't offer ANY language to select.
Without a working setup app, your precious Echo is nothing more than a worthless (but expensive) piece of junk.
Needs update DESPERATELY! 1/5
Terrible quality app. Needs an update, bad. Lags and freezes, requiring restart. Also, the quality of the home screen needs an update. Needs to be more organized, it looks cluttered. Not impressed with app. Also, still waiting on integration with iOS!
Basically unusable 1/5
The app never seems to work- just constantly loads
Horrible. Just horrible. A waste of memory.
Worst app I've ever used 1/5
This app freezes faster than polar bear s**t in a freezer. It's insane how many times it DOESN'T freeze. It's unusable.
Worst app ever 1/5
This app literally doesn't load anymore. Horrible.
Update: I deleted and reinstalled the app. It now works as expected.
This is a terrible app that is barely functional
Not available when needed 1/5
I have been using the Alexa app for about one month now. I have found it extremely frustrating. I have started to use the shopping list and the to do list as my primary list for shopping etc. I have frequently found that these lists are not available when I am out and about doing my shopping. Also I cannot edit the lists, I can only delete. So if I have an item on a list and I want to add additional text or fix a typo this is not possible. This app needs a lot of improvement.
NO STARS Echo/Alexa can't connect w/wifi 1/5
Just got Alexa but after 2 hrs of testing, WiFi will not connect.
Wouldn't work at first 4/5
I had the same issue where after completing setup, the app would go into this loop if asking you to setup again. No matter what I did, it would only open once and I think that was a glitch. Anyhow, I was able to solve this issue and everything works great so far by updating my iPhone SE to 10.2.1 which is the latest as of 2-25-17. After that, the app opens just fine and I can setup all the features and talk to Alexa by saying "Alexa" and it starts listening so you don't have to push the button. It doesn't work through the app so it just listens from where you place it. The app can use some polishing but it has played every song I can throw at it for the most part. You can control volume and play / pause from the app and next track if you ask for album. 4* because of the issues everyone is having and what I had to go through but it works now. You have to update your device to fix it. Reinstalling, logging out and in, resetting device and all that doesn't fix it. It's an app issue being incompatible with earlier firmwares of iOS. Hope this helps someone. Also note that you need to connect to it using Bluetooth.
It worked fine the first few times when I moved it. Then, all of a sudden it refuses to connect to my wifi. It even tried resetting it and restarting my wifi!
Now, there is $170 worth of tech in the back of my closet I regret getting.
Can't upload music 1/5
I wasn't able to upload music from my personal library. Hopefully Amazon is working on bug fixes :(
The app doesn't even open anymore ?? 1/5
literally every time i trying opening it it just sits there and loads forever and never opens.
Broken. Should be fixed by now. 1/5
Won't connect to the internet, immediately disconnects when it does go through, rendering all connected devices useless. "Dumb home" is a better term for all the plastic junk not working right now.
How can you NOT play music from my OWN iPhone??! 2/5
There's NO DEARTH of apps that can play music that's sitting in my music library! How can you NOT do that?! Most ridiculous. I can understand you might not let me play Apple Music because you want to push Prime - but you've GOT TO let me play my own music! I really HOPE you are reading all the feedback here and add this capability ASAP!
Don't waste your time it doesn't work 1/5
I'm not sure why this is in the App Store. I wanted to listen to my Amazon Music on my iPhone but this doesn't even access Alexa, let alone have it play music. A total waste of time even free.
POS app! 1/5
This app is slow, clunky and confusing. It's what's going to kill the Echo which is otherwise a fine device. Is there an alternate app that we can use?
Frustrating to say the least 1/5
One would think that someone that works with this app would check the reviews because this needs fixing. It's a constant delete and install process because I have it playing at my shop, that's the only way I can get it to work. It might be time to switch, doesn't Google have a similar system?
Major amazon fail! 1/5
Useless... sent one echo back thinking it was defective, turns out the app is what is defective. Crashes, slow, unable to register device and unable to connect to device. Seems to work fine on iPad but useless on iPhone!
Love Alexa, but the app is rubbish 1/5
When it isn't hung up with a never ending circle that gives one hope it might possibly open, it is crashing (repeatedly when trying to set the language for a new Echo Dot) or announcing it is Offline (frequently, with no correlation with access to wifi or 3G). The app was fine when we set up our first Echo in September but has been awful since December. Have two Dots sitting waiting to be connected because it's so infuriating.
Buggy nightmare 1/5
Want to feel like pulling your hair out and maybe stabbing your own eyes? Try to use this horrific piece of software for twenty minutes. It is a brick. It gets stuck, rarely responds to touch, and doesn't function at all most of the time. Which is problematic because most of the basic settings that Alexa goes by to answer your questions are based on data you must enter on the app (like your location). Hope they update this 911
No updated app for adding hands free function to Tap? 2/5
Been reading about this for weeks, Amazon saying Alexa App has been updated to allow hands free activation, yet no changes thus far. App is glitchy and freezes often as it is, this just makes it worse.
Awful - so buggy 1/5
By Prego Rego
This app is horrible - I can't connect to the internet because it keeps crashing. I can't figure out how to change my default weather location. Keeps giving me weather for a suburb 45 minutes away. The Alexa apps I've tried have all been a bust. For example, tracker which is supposed to alert a misplaced phone never registered that it's been enabled. Looking forward to a full app overhaul.
Works great 5/5
App works just fine. Any issues people have are with their device or their internet connection. If you set things up correctly everything works great.
By T. S. Tillawi
Alexa is the worst purchase I ever had , it is constantly disconnected from the wi-fi
Now it does not connect at all , it is put away to give as a white elephant gift.
Seriously one of the worst apps. Slow response, glitchy, and not intuitive at all; for a device that's supposed to make things easier for you, this is terribly frustrating.
App is a joke 1/5
Initial set-up is easy however it repeatedly starts set-up procedure again. It's useless!
I just got the Echo for my birthday and after installing the app, I can't get past the "short video" that is supposed to help me learn what Alexa can do. So, the app is keeping me from properly utilizing the Echo. I'd hate to have to send it back because of this, but I may have to.
Needs a LOT of work 2/5
First of all, let me log in to TuneIn (e.g. to access my TuneIn Favorite stations). Also let me rename not just TuneIn stations, but pretty much *anything* in the app, to "friendly" names that work better with voice recognition.
There are some things that Alexa just can't seem to understand, no matter how clearly I enunciate. And I don't have an accent. Acronyms+initialisms are the worst.
Anything that ends in an 'E' sound... B, E, P, Z, etc... it's like the more I enunciate these, the harder time Alexa has understanding. So she'll read off the wrong call letters.
Then when I finally get her to understand all four call letters, instead of asking if I meant [that station's name], she'll actually pronounce the initialism like it's an acronym!
App doesn't load anything and freezes 1/5
When I first open the app I see the Amazon loading screen.
I am then taken to the home screen which is blank and stays blank. Content is never loaded and if I try to open the menu slider to go to another page nothing happens.
Please Amazon 1/5
By J Hotfried
First let me say I love amazon and use it and many of its products regularly. That is why I was so surprised by how absolutely useless this app is. After force quit reloading the app even updating my phone the app does nothing. The one star was for the ability to set up a wifi connection on my tap, after that nothing has worked. PLEASE AMAZON 😢 fix this.
Even worse than the echo itself 1/5
The echo has been a disappointment. Since the voice commands worked so poorly, I've had to rely on the app to do things like adjust the volume or pause what I'm listening to, so the fact that the app is slow and buggy is especially frustrating. I've just unplugged the echo and am deleting the app.
If I add something to my shopping list, it never gets to the app. Even if I try to open the app first, it never responds. My Alexa is pretty darn useless, even when I ask questions even Siri can answer.
This app is SLOWER than dial-up 1/5
Seriously. It took me almost ten minutes to set up a skill on my iPhone 7 waiting for pages to load in the app. Unbelievably awful.
Time for a rewrite 1/5
Rewrite this crap in native iOS. I can hardly do anything in the app without it completely crashing. Trying to scroll through Prime Music? Crash. Somehow managed to scroll through the music list and want to click play on something? Crash.
Slowest app ever 1/5
Please build an actual functional mobile app
Constantly offline 1/5
Constantly goes offline. Only seems to work 30min a day. App crashes and freezes.
App Crashes 1/5
I cannot use my Alexa. We have a new WIFI password. I started the update and the App keeps crashing when I get to the choose a language field. That field is blank, no options, and when I hit continue it crashes. Guess I will have to send everything back and get a refund, if I can't use it!?
Could you please do better than the current?
Amazon echo app 2/5
Companies of the Amazon echo app I am not happy with other people that are saying that the app is keep crashing I suggest you keep working on it and keep the app going good if you do not do that I will write your review or star very low and people are starting to not like this app I suggest you fix it right away don't make me say that four times and I will keep sending this message every time I will keep an ion you people
Worst App Ever 1/5
This might literally be the worst app ever made. It doesn't work at all. Trying to access my shopping list is so frustrating. It's the one feature I use almost daily. What's the point of telling Alexa to add things to your shopping list, if you won't be able to access it when you're shopping?
As soon as I go into Music and go to select a station it crashes. Why can't we search on the Alexa app for what we want to play? Sure I could just tell her but half the time she plays something else. Example I say "Alexa play The Eagles" she then says "here's a station you might like" and she plays Deadmau5. How is Deadmau5 anything like The Eagles?!? I try to go to the eagles station in Alexa app by scrolling down to it and by the time I get to the artist with letter C the app crashes. Please add a search option!
Drops connection after 5 minutes 1/5
By Doug 2fhf
This app on iPad is awful. After about 5 minutes, it drops its internet connection and says "Alexa app is offline". Have to restart all the time. Terrible.
Works Perfect 5/5
I haven't had any issues with this at all. It was so easy to set up and I've been using it for a few weeks and there hasn't been any issues. Everyone else having problems with it must be retarded.... They probably voted for Trump.
Experance Very Different from Others 5/5
I run the app on my iPhone 7plus with no issues. I manage three Echo devices, a Tap, Fire TV and a Fire Stick. Ive also linked my iTunes to Amazon Music Unlimited to proved so far a seamless integration of the music platforms. I am deep into the Apple ecosystem but I really enjoy the pure audio interaction that Alexa provides.