Last Upgrade 1/5
Latest version, half of the features do not work that worked in previous versions.
Keeps saying there is an error and won’t open.
Frustrating Bugs! 2/5
Can use the app for initial set up of device, but the app has major glitches/bugs in many of the fields required to properly customize your smart speaker. For example, The field to edit the device location (street address) crashes immediate on my iphone7.
Yet another example of how amazon seems to take on big ideas but ignores the devil in the details. If I have learned anything from my experience dealing with Amazon, it will likely take a while for them to fix this simple issue.
App does no work at all just frozen 1/5
App does no work at all after the last update. It’s just frozen. Will try to uninstall and reinstall.
Poor connections 1/5
Music keeps skipping; unreliable!
Unable to use the app for my shopping list when I was in the store. 1/5
By Sunflower senior
Can’t use the app for my grocery shopping list and this was the most useful application.
Alexa App needs major overhaul 1/5
By Dr. Principal
This app has always been slow, but now it barely functions at all! The app won’t open any of my lists nor will it allow me to research/add new skills. The only thing it does with any relative speed is open the worthless homepage. I love the concept of Alexa, but my patience with this app is diminishing quickly. Hey Amazon, we deserve better and you’re capable of much more!
Come on Amazon! 2/5
Have been using Alexa and the app for about a year now. My main issue is with the ease of use of the app. There is some much functionality that is lost and not used due to the layout and design of the app. Slow load times is also an opportunity.
Love Alexa, hate the app!
Technological joke 1/5
This device cannot see my contacts so I cannot use it for phone calls. It’s just an overpriced boom box IMO.
If some one can help me that would be great but this is a major disappointment.
Too many Permissions now required to install app 1/5
I bought seven Echo Dots to give as gifts, but the recipients aren't installing the app as it is now asking for more than 10 "permissions." People are afraid of so much exposure! Ppl should be able to add permissions individually as they choose AFTER installing the Alexa app.
Can’t log in 1/5
Since the update I can’t log it. App used to work fine. Now it just gets more and more glitchy.
Couldn’t connect to the internet 2/5
I could never get my alexa device to connect to the internet. The setup goes well and I can connect to Alexa’s WiFi and when it tries to connect to my WiFi I get an error message and that’s the end.
Alexa getting worse 5/5
Our home is nearly 100% Lifx and Phillips Hue lights which all worked all the time with Alexa Dot. Then I added the Show exactly where the dot was and everything became unreliable. I have 8 Lifx builds in the living room where the show is and now it is rare if they all work when I give a command to turn them on or off. I even ordered another dot 10 feet away and if I talk to it the results are better but still rarely does do all 8 bulbs work together. While the lights used to react nearly immediately now it can take up to 10 seconds. I am convinced the Show has major problems because it is so unreliable to commands.
I am also frustrated by the inability to access a shopping list on my phone if the stores WiFi is weak.
The settings, help is blank so I can’t even ask for help 1/5
The settings/ help is blank so I can’t even ask for help since there is only a white screen for “tune in” browse
Can’t customize.... just a white screen.
App could be better 4/5
For the alexa calling feature it should allow to have different users set up with different devices. For example if my friend calls me it shouldn’t ring on every alexa in the house. I should be able to say when someone is calling user one that only these Alexa’s ring and if someone calls someone else in my house only the device in their room rings or where they choose.
Slow and hard to find simple features 1/5
By Auror Cate
Interface makes no sense and useful features and tools are buried far in the app- for example to change the volume on your speaker you have to. Tools and features are represented by strange icons and are hard to find. Needs to be updated! Hire a new UX designer.
Freezes, won’t respond... 3/5
The app has become increasingly unresponsive. Even after closing and reopening it multiple times. I was already disappointed in the echo dot and the very limited uses for it. The app has further convinced me, there have to be better devices out there. Echo plays music only if you are subscribed and paying for Spotify, etc.
Alexa is in a downward spiral 1/5
Can’t find simple popular songs anymore. Feedback on the app is a blank page (guess you don’t really want feedback do ya?). Time to go get Google Home??
Fix routines! 3/5
By Mossieiur Taco
This is a problem with the routines. In smart home, I can’t change the color of my lights, only the brightness, and why can’t you add something, for example, music, jokes, riddles, or Alexa skills? Other than that, the app is good
Terrible app 1/5
Even to change the address requires a PhD in patience
New update broke my smart home devices 1/5
Now Alexa doesn’t recognize my smart plugs so I can’t turn them on and off with Echo!
Crashes on Launch 1/5
Crashes on launch
Bad update 1/5
Beware of the latest update if you have SmartLife devices. The update has broken all of mine and now it just says “I’m not quite sure what went wrong” and doesn’t control my devices anymore. My devices are YiDian WiFi Smart Plugs and none of them work anymore.
Smart home becoming Dumb and Dumber 1/5
The latest update to the app caused the whole thing to fall apart. I’ve lost access to every smart home appliance in my house except for *one* smart plug. Even my one smart light bulb no longer works with Alexa! If you want a smart home...Amazon might not be your best bet anymore.
Some bugs reported solved. Suggested further improvements 3/5
By Arthur Dent ¯\_(ツ)_/¯
SUGGESTION: Please provide native playback (without Bluetooth) of Apple Music and Google Music Play. I am considering switching to Google device because of this. I understand the protectionist impulse but a successful device and platform in the long run is the one that provides access and doesn’t limit one.
SUGGESTION: Search for Prime music is still not provided. Echo voice recognition is still not perfect. Why not provide search function just like Amazon Music app does?!
This is now fixed: Latest GUI change broke the volume control. It is EXTREMELY hard to slide volume control and sometimes accidentally jumps to lowest or maximum volume, risking a damage to your hearing! UPDATE: This issue is now fixed with very nice and responsive volume control. Thank you! This alone gains a whole star rating for me.
It’s great until it stops working. 1/5
With the latest update, it deleted all of my bulbs and plug-ins. I have Alexa controlling a good bit of my house, and now it is totally unusable. The app will no longer recognize or “discover” lights it’s been controlling for the past 6 months. So frustrating.
Latest update wiped out my smart home items 1/5
I have several smart home items, and haven't had any problems with Alexa. Suddenly, today, after the latest upgrade, they're all wiped out! Every single one! And I can't get them reinstalled to Alexa. I've been trying for an hour
Awesome but needs a little bit of work 4/5
By used to like😞
I love this app and the Alexa itself. They both are very helpful everyday. There are a few things that would make the Alexa app better. For things that you have to speak to Alexa to set, such as alarms, you should be able to set on the app too. It would also be more helpful if it was easier to navigate the app, such as have everything in one place.
Still no iPhone X support 1/5
Cannot believe months later a major company like amazon never updated this app for the iPhone X
Know when contacts are online!?! 1/5
Im already HUGELY concerned about Echo’s privacy issues, as Amazon demands that ALL of your contacts be uploaded to their servers if you want to use their calling/messaging system between other Echo users.
Considering the above, this new “feature” is very suspect from a privacy standpoint. “Know when contacts are online”? With no further detail than this?
Even if I dont upload my contacts, does that mean my contacts can upload theirs and know when Im online? I dont have to explain why this is a major privacy intrusion.
Honestly, Id love to use the calling/messaging feature... BUT with ONLY the contacts I choose to share with Amazon—AND with those contacts’ approval.
Its 2018 Amazon. Were in a day and age that you should know better by now. Please get your act together.
Setting up an alexa device is very difficult when the app freezes and is practically useless.
Seems good to me! 5/5
Not sure why the low rating but this app is great for me. It does what I want!
All of my smart home devices disappeared 1/5
And I can’t re-add them.
Please fit iPhone X screen!! 3/5
This app works pretty great. Except for the face that this is one of the only Amazon apps that does not fit the iPhone X screen!! It’s annoying using it.
Can we get some iPhone X support ? 4/5
Great app. Love how easy it is to set up and control everything in my house. Definitely better then the google home was. But can we please get some support for the iPhone X. The boarders on the top and bottom of the screen are annoying and was waste of useful space, and with an app that is constantly being updated this should have been addressed months ago. Come on amazon
Update killed it 1/5
Since the update today my echo device can no longer connect to any of my smart home devices. Thanks Amazon.
Slow, crashy junk 1/5
Just want to get your shopping list while st the grocery store? Too bad, the app takes forever to launch, there’s about 5 button presses to get to the list (where you get to wait for more loading time) and it frequently crashes or randomly resets so you get to do this about 20 times in a shopping trip.
Glitchy and won’t support iPhone X 1/5
For some reason, the app is just not smooth at all. It also doesn’t support iPhone X.
List function is becoming useless. 2/5
I agree with previous reviews commenting on the problems with lists. The function won’t even open my shopping lists in store. For some reason reloading the app seems help. This is way to cumbersome. My primary use for the mobile app is the list function. Alexa support stop playing with colored lights and fix the list function!
Get to work Amazon 2/5
Been about three months since the iPhone X release I believe. Still no iPhone X support for this app yet. Poor layout. Updates say the same thing every time instead of telling you what they actually did. Smart home stuff is extremely poorly managed.
warning for update Feb 2018 1/5
So there was an update to the Alexa app Feb 14, 2018. As usual, nothing specific listed in the update description other than the usual rubber stamped “improvements” crap. But many problems still persist. Automatic Bluetooth connection to external speakers (Dot) is still a thing of the past. Now requires multi-step paring each time. The app is total garbage!
Continued problems with external Bluetooth speaker for Dot. What the hell are these developers doing? They are literally forcing people to google and Apple. In the good ole days before this app became too bloated for its on good, i could turn on my external Bluetooth speaker, ask my Alexa Dot to play music and it would automatically play through my external speaker. Those days are gone people!! LISTEN TO ME!!!! THEY ARE GONE!! NO MORE!!! Now I have to pair the dot and speaker each time I want to use the external speaker. It’s a multi-step time consuming process. These developers must be getting minimum wage as there is absolutely no incentive to get an app out there that works. They fix one thing and break another. I’m on the verge of going with Apple new home device, or even google for that matter.
Feb 2018 review. My external blue tooth speaker will no longer work with Alexa Dot. Period! It took some figuring out but now, instead of turning on Alexa music, then my blue tooth shower radio and instantly hearing music, I have to go into settings, blue tooth, and manually connect my external speaker each time. Add to that the fact that “recent” music stations rarely work now. I have to go directly to the Tunein option and start music from there. And the downhill slide continues.
Sept 2017 review-This app continues to devolve with each update. As of the latest update you now have to manually select music for your other dot or echo if you want them both to play. I keep the echo music on all day and when I shower, I stream from my dot to the shower radio. If I ask Dot alexa to play 60's music, she says you already have a device playing and would I rather hear it on this device. If you say yes, my echo turns off and the dot plays. Certainly Bezo's can hire better developers than this.
I still cannot fathom the idea that the developers think this update is an improvement. It is the exact opposite. Volume control and "now playing " features are no longer static at the bottom of the screen. Latest version May 9, 2017 cripples the ability to quickly access volume control on iPhone. Can take as many as 4 steps just to get to a volume button. And the time between these steps is not "snappy", if you will. The finger slide volume control is buggy. You can't even see the volume number because it's directly under your finger tip. Pitiful pitiful implementation. App is clunky and slow to respond to touches on iPhone 6 plus. I would love to revert to the older version.
iPhone X “support” 1/5
I’ll adjust my review on more serious topics discussing this application. But until this app is cleaned up and optimized for the latest iPhone, that has been put for a quarter of a year, I can’t honestly review it.
Amazon, please clean this app up.
Alexa Room Awareness 5/5
By Not a coupon user
I am pleased to find that support for Alexa Room Awareness was added to smart plugs in this latest update. That allows me to simply say “Alexa, lights on” and only the smart plug associated with the Echo device that heard the command will activate.
iPhone X Support 2/5
Really no gripes about app features other than shopping list not easily accessible. My main gripe is the app isn’t formatted for iPhone X screen yet. I just picked up an Alexa an noticed this. Google home app has already been updated to support iPhone 10 screen size.
Frozen from the moment you open 1/5
App has become unusable. Cannot perform a single function when you open. Worked great until mid-January ‘18. Since then, it’s just a static page. No scrolling, no touch interaction, nothing.
Freezes constantly 1/5
I love my echo dot. When navigating the Alex app it freezes when ever I’m trying to actually do something in it. I constantly use the app for the alarms, and I have to open and close the app at least 5 times, before I can get it to let me turn off/on what alarms I want to. Many sections in the app freeze not just the alarm section. if it didn’t freeze constantly the app would get 5 stars from me.
The app crashes with new update 3/5
I like the app but it crashes every time I start it up with the new update. Help please!!
iPhone. X. Support 1/5
You update this app constantly. Fix this! The phone as been out for 3.5 months!
Come On....Get It Right 1/5
By Dep Monkey
Wow, this app is going backwards....more and more glitchy and less and less user friendly. Please take some time and re-think new additions and “improvements” from the users perspective.
When ever I ask her a question she gives me a stupid answer