Quits all the time 1/5
In prime music, if you try and use artist A to Z you can only swipe once or twice before it quits. Can't believe Amazon has fixed all the bugs in this app. Maybe someone should read the reviews.
Also quits on any Prime Music setting. Why would anyone buy the unlimited prime music when this app is pure junk.
Worst purchase ever 1/5
There is no music on echo. You have to pay a monthly fee just to get it to work. Very disappointing
By Jaiven sp
This was very helpful setting up my Amazon Echo, Dot, and Tap!!! 😇😇 DOWNLOAD IT!!!!
So slow! 1/5
By Auburn Tiger Girl
When I first got this app it was fast and I had no issues. Now it constantly freezes and will check off items on our shopping list that we haven't touched. It's very frustrating to use this app while shopping in the grocery store and always freezing. Please fix it!
Disappointed college student 1/5
Brought my new echo to my college dorm only to find out it doesn't support wifi networks such as what is found on campus. I was extremely disappointed so how could I give it any higher rating when it legitimately won't even let me use it where I live. After trying to get around the issue(and not succeeding) I found that this is a very common issue and it is frustrating to see nothing being done about it.
Works great for me. 5/5
By Not tonight.
I have a few things I have to say for all those out there having a hard time with this app. First. I am using iPhone 6 Plus.
I use Comcast for my ISP and was using there modem and wifi units. And they were the biggest pieces of crap. I was always off line. Even when it said I was on line. Window laptops always hanging and never seeing my printers. Even 2 feet away. (Not a fan of windows.) Printers always off line. Game stations always getting bumped off. Then I Went and bought some over priced single unit that everyone said would take care of the problem. More junk. Then I called my ISP and asked them to come to the house and fix it. I demanded new cable lines running into my house. They have been out there for 20 yrs or more. They came and said every thing was fine. More BULL. So then I saw the Apples "Time Capsule" so I purchased that and a brand new modem. (Modem only) not with wifi. Called my ISP, hooked up the new "modem". Then plugged in the Times Capsule. And WOW. What a HUGE difference. All my wifi devices. DirectV boxes, phones, printers (2) and game consoles are now working perfectly. My wifi also reaches out to my barn 60' away. It's cost me a ton of money. But worth it. Caz now everything works. And works great. It's just a thought. And I hope it helps anyone else with similar problems. Caz I was ready to rip Comcast out and ... bla bla bla.
This app is worthless. It crashes all the time.
Total CFAPF 0 stars 1/5
Amazon Won't evBen accept feedback through Alexa. App Store rejects my nickname I've had forever and both drop my comments which of course prompts zzMORE comments
Nothing positive I can find. My keyboard doesn't work very accurately and is out of synch with the screen Alexa open.
Hardware doesn't work and though it's a new
Product it gives you a very nice micro USB cable which is useless on apple devices and can connect to earphones? but no Bluetooth phones and of course iPhone 7 has no connector for a jack.
No earphone jack on iPhone , no lightning to connect manually. no port for micro USB on apple devices and Alexa keeps freezing our devices and we've tried several. App won't stream through anything We were going to get a new speaker but why b
other if it doesn't connect?
It's not at all user. Friendly
Our son loves his. But his works. In Vegas. Were in Ny and it doesn't
Personally I was hoping it could work with the Bose Bluetooth stereo no such luck. It doesn't recognize that either And now drop downs don't respond either
Can't even send feedback now. Just adding that in case it has a. Healing. It has totally screwed up wifi and Alexa is stuttering and stammering only putting out tiny parts of words. In it were written it would be like only a middle letter. Out of each word!
Keybo software and/or not usable.
bad hardware. ard is extreme melt delayed and. Typos are rife What issues aren't present? I think we've encountered every one possible.
And it tells you it's offline any time tempt to use or interact with Alexa to try to access the dot. I wish the review would accept zero stars!
Crappy App! 1/5
If I didn't HAVE to have it for Alexa I would delete it and hope I forgot I ever downloaded it!!!!!
App and echo need work 3/5
I have the echo and the dot and I was disappointed to discover that you can't sync the two. I would like to be able to have the same thing playing from room to room sometimes. The skills are hit and miss as well. If you are looking to automate your home, the echo is still a ways away from making that smooth transfer. Controlling my hue bulbs from the echo is only easy if you are adjusting all of the lights at once. I find myself still using the Phillips hue app to control my lights. I'm looking forward to seeing more compatibility in the future. I can see this being great for someone that shops on Amazon and eats a lot of dominos.
This app is so slow. I love Alexa, but when I want to get in the app to look at her skills or my shopping list I can not get it to work. Amazon this app could use some work, but I absolutely love Alexa
No search feature?! 1/5
If this app is necessary to use my Echo Dot it should at least be marginally functional. It won't connect to my preexisting Amazon Music playlists nor can I search for the music I want. After several tries Alexa *sometimes* tracks it down, but it still isn't what I want. App keeps crashing as well & disconnects without warning on full wifi signal.
Please fix the app 1/5
Love the Alexa so far but the app will not work, constantly crashes and won't load some features on the Alexa won't work unless the app does. I didn't spend hundreds of dollars on a piece of software just to be shut out by an app please fix!!!!!!!
Freezes and says it's not linked to wi-fi constantly 1/5
Surprisingly bad considering amazon is a huge company and it's bestseller echo product is based upon this app. Perhaps they aren't prioritizing fixing it because people aren't returning their echo based on bad app performance. App is terrible.
Worst app ever. Just a bunch of webviews that are super janky and laggy. Only positive is that is works. Awful UI; looks like a high school computer science project and that might be an insult to some high school computer science classes.
By August Stone
This is a troublesome app. It is slow. It is jerky. It is prone to freezing up. It is nearly unusable as a regular resource. As smooth and effortless as Alexa is on my Echo, this app is unfathomably nothing close to that.
Worked great briefly... 1/5
Worked for about an hour, but when I went to put the app on a second device (iPad), app only wanted to do "setup" again. Echo was already up and running, no way to skip setup in the app. Then the app originally installed stopped working and only wanted to do setup again. No way to re-do setup, no way to skip it. Does this mean I have to return the whole thing because of a stupidly designed app?
Surly teenager with a shopping addiction 2/5
I was a single dad if three teenagers. That was years ago now, but talking with Alexa app brought back the memories.
No matter how explicit I am, or how carefully I e-n-u-n-c-i-a-t-e, Alex is almost sure to either beep then sullenly be silent or say she doesn't understand. I tried tech support - no love. I've done a dozen voice training sessions - no improvement.
The app is quick to offer shopping advice though.
This seems like a cool idea, but it is before its time. We're on the bleeding edge with this one.
Yes, if you have a family member that is impaired then Alexa is better than the nothing alternative.
For the average family, I would give this a year or two.
Why the low score? 5/5
Like a few others here, I don't understand why this is getting two stars. Everything worked perfectly for me; setup was a breeze. I'm thoroughly impressed with both the device and the app. Highly recommended!
Good Device, Crap App 1/5
Just set up the Echo device and, like so many others have reported, the app is stuck at the beginning of "Setup" on my iPhone 6. Hopefully, it will resolve itself as some have reported. My guess is that, like several other devices I have, they don't like Apple or it was written with another platform in mind - some work, some don't. Alexa is 5 star, the app on my iPhone is a ONE.
By SMW and LJL
Constantly reverts to login screen.
Endless Setup loop 1/5
I bought an Echo remote and can't set that up because there's no option to set it up within the app. It looks like my Echo isn't setup either, though it is and is working. Instructions for pairing the remote with the the arch says to use the app and click settings. O option at all for settings. I'm stuck with an Echo remote I can't use, and an Echo app that doesn't do anything but setups.
Please fix this soon as these devices are too pricey to not be able to use properly.
Almost worthless 1/5
I received an Echo Dot for a holiday gift. I give it one star because it plays music at night from my Spotify acct. I only have to ask Alexa 4-6 times to get the proper playlist which is played every night and saved to my acct. Other than that, this is a pretty worthless gift. Voice recognition very poor, rarely understands me even though I speak slowly and annunciate words clearly.
Connects to my Bluetooth speaker over and over I have to finally unplug it to get it to stop, because commanding to do so 4 times in a row isn't enough.
So glad I didn't pay any money for this item.
Buggy app 1/5
The app has an issue with forgetting all its settings. I set up my new echo and then a couple hours later tried to go into the app to change some settings and it made me repeat the setup all over again. After repeating setup (and forcing me to watch the intro video again) I was able to access the settings. Not sure how much longer this session will last before I have to do this again.
Edit: just found another issue. When looking at the current playing info, they show a thumbs up and thumbs down button, but you can't select them. You have to go to the Queue, and then expand the current track, and then you can rate the song. Frustrating.
NEEDS APPLE MUSIC SUPPORT
It won't connect, can't find.... 2/5
I have a Tunein account, it won't/can't connect. I can't find 80% of the Tunein programs in the Alexa app. IHeart is the same way. Alexa app is hard to navigate to find what I know is in both these apps. I have Amazon Prime and it's difficult to get Alexa app to get my music.
Really good 5/5
This app does what it is supposed to do, and it does it well. I don't understand the negative comments.
Did I make a terrible mistake? 1/5
Set up my echo using the app. Messed around with adding a few things and then decided I wanted to add a few things more. The problem? When I log into my Alexa account it takes me to setup on both my iPhone and PC. Can't get past it. Now I'm stuck with an echo where the app is worthless. The solution Amazon has is to reboot my phone. Didn't work. Very frustrated. Spent a bundle on the echo. Can't use the app. Emailed and facebooked the Alexa folks. No response. Feeling like I might have made a terrible mistake and waiting for the I told you so from my wife.
Has potential 2/5
By Dude Pavillions
Beyond the app continually freezing and crashing about 75% of the time when I ask to play a song, album, or playlist that I see in my library I get "I can't find...". It's really kind of a pain in the rear and makes my tap more useful as a standalone Bluetooth speaker.
Expected more from amazon 1/5
Alexa is famous but the app is lacking in every way
Good app 3/5
Helps with everyday things around the house but it needs more command options to improve.
Useless App 1/5
App doesn't function at all all I get is the start screen and nothing else, fix it please.
I was excited to get my first dot at xmas. It's simple to set up and use. Once I got my second one hooked up, the app now seems to take forever to do anything. It lags in opening or in registering my commands. Makes me want to rip my hair out. Hopefully they can work out the bugs soon.
Can't connect error code keeps coming up.
Shame on Amazon! 1/5
Had I known that the app to even set up and manage this device was as horrible as it is I don't think I would have purchased the echo dot. It takes forever to load, if even at all, and when it will open it's incredibly slow. Get it together, Amazon! You really let people down with this.
Worst app for iOS 1/5
I don't have a shittier iOS app and never have.
App is great and I love the product itself too. But did that guy a couple comments down just brag about an IQ of 85? Like that's a hard xD
Alexa app keeps crashing while trying to search for artists, can't even scroll past bands who's names start with a #. Better off with my blue tooth speak and my own music library
Could be better 4/5
I'm taking one star away because the app can be much better. The app could allow the user to use the app to talk to Alexa and it could also use the new Amazon Display Cards.
False advertising 1/5
The echo is a great concept and I believe it itself has the capabilities to do the things it is advertised to be able to do. The app however is of such low quality that I'm unable to even do things as simple as link my alarms from my device to the echo and transferring music from my device. The lack of functionality of the app makes my echo basically just a Bluetooth speaker and that's it. Definitely would not buy again and would recommend others don't waste their money.
Bottom Tier App from Top Tier Amazon 2/5
For an app created by none other than our beloved Amazon, I expected much better from them. It would be one thing if this app had a few minor hiccups, but it instead has large faults that render the user experience frustrating and feeling counterproductive:
• I just opened the Alexa app (on my iPhone 6s) ten times for reference; the following are the times it took to load the Home screen upon opening the app: 8s; 8s; 8s; 9s; 7s; 7s; 8s; 8s; 8s; 8s
• Once it does manage to open, the app frequently does not respond, taking 2-3 button presses to finally do so
• When it DOES respond, it has major lag, taking several seconds to load (as a modern technological product in the modern, lightning-fast technological age, this is highly unacceptable)
• I mentioned the 2-3 button presses before...well sometimes only the 3rd button press registers, but other times all 3 button presses register, but only after it lags; thus, the 3 button presses "catch up" with you, the 1st of which opens the desired item, the 2nd then opens an undesired item within the new menu it just opened, and the 3rd opens yet another undesired item
• The app will reset on its own and without warning
• The app will go "offline" on its own and without warning, despite being connected to a strong wifi signal/network
• When "scrolling" within the app's Skill menu, about half the time, there is a notable half-second during which the screen does move; sometimes, "scrolling" is 100% responsive, and other times it freezes for a second or two altogether before moving
Altogether, the app provides a frustration-laden experience, choosing to work whenever it feels like doing so. Coming from a top tier company like Amazon, this bottom tier app is the opposite of what I have come to expect from Amazon.
(+1 star for the promise of what the app COULD be though)
Worked okay (somewhat) at first but now suddenly doesn't recognize the skill command it used to. Tried resetting, nothing. This and the Harmony skill add-ons need updates bad
The app worked at first (slowly). Now the app opens eventually, but that's all. None of the links work and the content won't display on the home page.
It's great...when it works! 1/5
Crashes constantly when choosing a music genre. Please release a fixed version!
Crashing too much 3/5
I'm trying to search through music manually w the app and it crashes every time. Also would be nice to be able to tell Alexa to add to queue or play next without interrupting current song.
Alexa dot stopped working 2/5
By Miss Milah
It's been down for the past few days. It says that it's "unavailable at this time". I tried to deregister it and still nothing. It will not connect to the wifi. So annoyed. And the app I very slow.
Keeps Crashing 2/5
This app is in desperate need of an update asap!!
Was great! 1/5
When I 1st got Alexa I downloaded the app and all was peachie.
Now? Not so much. The app NEVER opens anymore. EVER!
I can't set anything up on it now.
Been having issues for a couple weeks now and it's getting very old.
Great app and great service. 5/5
By Ted Kramer
Alexa is years beyond Siri. A must have for home automation. Apple is falling further and further behind.
App freezes constantly plus other issues 2/5
How can a company built on the internet create such a terrible app? Just some of the issues that I have include how the shopping list rarely includes recently-added items at any grocery store because the app is "off line." This happens 75% of the time I need it. And, fixing this issue is a pain and I should never have to do this. Also, I can't delete an item from the list until I choose another one to delete, then I can remove one or both. Huh? And, the app just freezes and I have to close it or sometimes do a reboot on my phone. I am just shocked at how poorly this app performs and how nothing has been done to fix it.