Overpriced shipping 1/5
By S14 Nightmare
Don’t use this service it actually cheaper and faster with last hassle to just use the regular prime, or just drive to get the item yourself,
No longer is the minimum $20 to get free 2 hour delivery but it’s now $35 for free “2 hour delivery. However, this 2 hour delivery doesn’t exist anymore...I put in my order at 9:44am and my delivery window is 12pm-2pm.
Not worth it 1/5
Why even pay for prime? Local stores have better prices and free delivery or at least reserved parking where they load your car.
Not in Philadelphia? Really? 1/5
How is Philadelphia not a major enough market?
Not my area 1/5
I gave it one star because it does not deliver to my area. I’m only 20-30 minutes from Seattle where they DO deliver
I’m satisfied 4/5
This is good for people who despise going to the grocery store like me because of my crippling social phobias. I ordered about $170 worth of groceries and was quite pleased with what I received. Although some produce such as my grapes and apples weren’t really that fresh and we’re bruised, it was worth the money to not have to go to the grocery store myself.
It’s definitely not two hour delivery from the time of purchase, you just pick a 2 hour delivery window which people probably don’t know from the misleading advertising of prime now.
By Me ronrey
I used Prime Now for a lot of things in the past...have had drivers get all the way to my house before realizing they didn’t have my order and just cancelling it, or they’d forget so many things from my order... I had deleted the app, but I’m sick and needed some small things, it’s 5pm, and the delivery window isn’t till 8-10pm! How is that 2-hour delivery? Girl, bye
Not Amazon Quality 1/5
By Refill User
Loyal Amazon shopper - have been a prime member since the beginning. Amazon should be embarrassed. Service is unreliable. Know that your order will be canceled less than 20 minutes before the delivery window starts, with no reason given.
Great for what it was, now worse. 2/5
The app is great in the sense that it delivers local products right to your doorstep for no additional fee as long as you're in Amazon prime member. The app does suggest that you tip your driver a minimum of five dollars for the service. My issue is that Amazon prime is advertised as a speedy 2-hour service and that's really not the case. What happens is that you place your order and then they give you a two hour window when it may be delivered. For example, I placed an order at 6:15pm and the earliest they said that my products could be delivered was between 8 and 10pm. Thus the earliest my products could arrive would be within two hours, and typically I end up waiting about 3 to 4 hours for my products.
Edit: The app now offers restaurant delivery, but the food is almost always delivered outside of the given 30 minute time window. Additionally, you are not allowed to edit the driver’s tip (default $5) after the order is placed, so you have to guess how good the service will be.
Illiterate Drivers 1/5
Almost all of the time, the delivery driver doesn’t read the delivery instructions I’ve written out. Usually they would call me or I would call them for their illiteracy, but recently I’ve gotten drivers who’s listed numbers direct me to someone completely different, and then the order is cancelled. Completely inconvenient, they need drivers who can actually read their job.
I loved this service! 5/5
This service was so convenient when I broke my arm and couldn’t lift water bottles or bags of kitty litter. It was so much better than Instacart. Fees were upfront and prices were phenomenal.
Then I moved, albeit to a bigger metropolitan area. APN doesn’t deliver to my burb. Waahhh! APN delivers to crappy hoods of Baltimore but not uppity sections of DC. For the love of all that is good in the world, please expand!
Not a fan of the delivery fees 1/5
Any order under 35 bucks is charged a delivery fee. Wish that minimum order amount were less... I’d use it way more often
No iPad version... 1/5
Why? What possible reason could Amazon have to not make an iPad version of this app?
Does not real time track orders 2/5
Even if you refresh, Primenow shows your driver as in the same place as where they started. If you have a 2 hour window this allows no flexibility for personal time...annoying. Multiple times they’ve shown my driver as being 30 minutes out of town and then they just show up suddenly. Also, why should we tip before we know the quality of service we will receive? Lastly, produce is always bruised, frozen foods are always melted. Start with the drones already. I’ve found day time delivery to be pretty spot on, evening delivery is sketchy.
By Native SD
They took away the only Grocery Store I liked & everything I want isn’t available & whats left ? Stores that charge too much & not enough variety
Ordered a $500 Xbox one x at 5 pm and was given a window of 8-10 pm. So being it was a $500 item I waited by the phone for a notification so it didn’t get left by the door or something. Hour after hour went by until right before 10 pm and I read it was canceled due to being out of stock about an hour ago but without a notification until I cleared the app and restarted it. What a wasted night. So I erased the app and went to bed. As far as I’m concerned Prime now is a piece of junk!
By Alicia Nashion
I’m disappointed that amazon; and I’m a prime member of course, but amazon can deliver everywhere but there’s hardly locations for on this prime now app? It would be awesome if there was more especially around even military bases by far! Raleigh is two+ hours away from Camp Lejeune; I would love to try these services out, but I am sure it is sum of the works to keep expanding, especially if anything like amazon prime. Thank you!
Upped the fees 1/5
Was great until they upped the fees
Rotten veggies and broken returns 2/5
I’ve purchased several types of items from now. Lawn chair (wouldn’t stand up on its own), heater (leg was broken off), children’s toy (broken pieces). Fruits such as bananas are so green they never ripened before going rotten, veggies are old and yucky. You can get frozen and shelf foods in ok shape usually but at twice the price a normal store would have them. One extra star for convenience if you only shop shelf items. Keep in mind that returns take two weeks to refund as well. This is not a fast version of amazon, it’s a crappy version.
It's NOT 2 hour delivery! 1/5
By Waist of $$$
The "2 hour" phrase is a scam! You spend time shopping the app with limited selection....then when you go to check out your forced to select "2 hour time windows" that begin 4 or 5 hours from the time you check out. Meaning the delivery is actually 6-7 hours.
And that can still be a great thing for the right person at the right time!
JUST MARKET IT CORRECTLY!
Good but needs update 3/5
This app needs iPhone X support
First Amazon disappointment 1/5
I love being an Amazon Prime member and definitely take advantage of my free 2 day shipping all the time to get anything from towels to my auto delivered cat food.
When I heard of Prime Now I was pumped, but then saw all of the outrageous fees and restrictions. The whole purpose of using a service like Prime now is when you think of something you need last minute and can’t wait a couple days for it to ship.
So when I realized I really need a pair of gloves because of the snow I thought of this app and downloaded it, but then saw the price and realized for that price I could buy 8 pairs of those gloves on my regular prime and just wait two days.
Just scrap the program/app altogether
Price is Wrong 1/5
App Store states that 2 hour shipping is free if you’re an Amazon Prime member. However, the app charges a minimum shipping fee of $4.99 if the items are under $35.
Poor quality app 3/5
Every other mobile delivery app is optimized for iPhone X, has live tracking that’s functional, and has a wider selection of food. I like the concept of prime now but they need further development.
Terrible with login 1/5
This app doesn’t allow fingerprint log in or the password key option to easily enter your password. Once you are ready to check out it has you put in your password which takes you to a new screen that makes you enter your password again with additional characters to make sure you are not a robot. I got stuck in the second part because it started saying my password was invalid even though I just entered it in the previous screen to get to that one. Add the keychain or fingerprint option!
NOT AVAILABLE IN MY AREA 1/5
By Rick Perrimun
PRIME NOW ISNT AVAILABLE IN MY AREA IM CRY UNTIL THEY MAKE IT HAPPEN I WILL PUT THIS REVIEW BACK TO FIVE STARS
iPad support 1/5
With all of Amazon’s development resources, why can’t they format this app to render nicely on an iPad screen??
Not as good as SHIPT 2/5
Almost every order has a number of items out of stock which messes up my meal plans. Also, much of my frozen delivery is slushy by the time it gets to me. If they can improve upon these items I think that they have a chance at being as good as SHIPT which sadly is not in my area yet.
iPhone X Support 1/5
When will this app ever get iPhone X Support. It’s been months now and still no update...
After iPhone X released almost three months, this app from one of the biggest company in the world still not support it
Needs iPhone X Support 3/5
It’s been awhile since the iPhone X came out and the regular Amazon app has been updated.
Not to support iPhone X 2/5
The Amazon prime now app not match iPhone X size
Still not iPhone X ready... 2/5
... come on Amazon, get your sh*t together and optimize the app finally for iPhone X. This app and Nest are the last ones i use at least several times a week which are not ready. Shameful for a huge company like Amazon!
Not there yet. 2/5
Great concept and super convenient but...
While I love the concept the execution is poor.
Deliveries are often late, drivers quickly flag deliveries as undeliverable, and lastly Amazon Prime Now Customer Care does not have a capability in contacting drivers nor can they request redelivery attempt, but can only refund and submit a replacement order meaning one would have to wait an additional 2-4hours.
I hoped this would have been an excellent time saver for grocery shopping, but will pass for now as Amazon can’t get this right and doesn’t know who is handling my food and drivers are unknown.
Breaking Up With All Amazon Services 1/5
Used to LOVE this app! Yeah...my delivery was actually 4 hours because I ordered at 2:03 and it arrived at 5:59, the end of the 4-6 window, but the minimum was $20, all my basics were there and REASONABLY priced. NOW, the delivery minimum is $35, the prices have INCREASED, my stuff STILL takes 4 hours to arrive, the selection is horrible (which is odd since they have Whole Foods at their disposal), I could go on with my insults here. Of course they had to start their own grocery delivery service, Amazon Fresh, which NO, Amazon, I’m not paying extra for. Everything that was once included in my membership is now being carved out, and they are charging extra for. These are our final days together Amazon. You know what you did.
Update to iPhone X 4/5
By Alex kamaratos
I love this app but could you please update the app to make it compatible with iPhone X?!
Not Updated form iPhone X 2/5
Not Updated form iPhone X. Also, they raised the fees for Singapore and refuse to have a website.
Used to be good but not anymore 1/5
Besides the fact that they raised the minimum for free delivery, the delivery is also no longer two hours. For example if i order at 5:30 the next delivery window I can choose is 8-10 and as we all now orders almost always show up in the last few minutes of the window, so I've paid the minimum for "free 2 hour deliver" when in reality the way the have it set up the soonest you could actually get anything is 3 hours and that's if you're lucky. Instacart has a much better selection and will get your order to you at the time you choose (not 5 hours later) so as long as I'm paying a fee I'm sticking to Instacart.
A problem every single time 1/5
I live in Manhattan so I have access to all services and don't worry guys you are not missing much. Like many others I use this when I am home sick or not in a position to go out. I've had Amazon delivery guys literally throw things at my door and walk away, I've had them mark things delivered then show up after 4 hours (this is so they could avoid a courier penalty for taking more than 2 hours), and the restaurant delivery service is a DISASTER. They'll agree to deliver something then never show up to the restaurant or deliver the wrong thing. Each time it's a nightmare trying to get Amazon on the phone and to fix things. And yes every once in a while they throw you a "sorry" credit but it's really a sorrynotsorry credit because it's been like 2 years and service keeps getting worse not better. And now it’s a higher minimum and a delivery fee. I'd avoid this if there is literally any other way you can order what you need.
Could you please update the app to support the iPhone X’s screen. Thank you!
No iPhone X upgrade 1/5
Month after it was released, c’mon...
Restaurants app - developer please improve this aspect 4/5
By Lodi88 Lodi88
Maybe it’s because the warehouse is so close to my home and Job but my deliveries are always really fast. I literally ordered some things at 7:35pm was told it will be to me by 8:45pm, it was here at 7:43pm! Seriously I couldn’t have any complaints! I love this feature!
Horrifying experience 1/5
Ordered groceries to arrive between 6-8 pm after long holiday weekend. Never received them. Had to contact amazon 3 times myself to ask where they were. No one ever reached out. Had I not done that my groceries would have just not showed up with zero explanation. Once I finally realized they were not coming I offered to pick themselves up myself at close to 10pm before store closed but was told I could not do that. I also responded within one minute (it’s time stamped) of them telling me something was unavailable via text and they still didn’t replace them with what I was asking for. The customer rep was polite and apologized but there are systemic issues with this service that are not being addressed. If you want groceries delivered effectively use walmart.com. Much much much better experience across the board.
By Tacos del
I only order alcohol 😜😜😜
Reviews by City 1/5
It is absurd that the reviews cannot be sorted by city. Delivery issues in one city may not exist in another. Amazon, fire your existing app developers. Take some of your profits and hire a team with experience and skill.
Something is terribly wrong 1/5
Something is terribly wrong this is happened like four times to me so far in the last few weeks. I placed the order I leave notes for the delivery guy I choose the credit card I hit confirm I think I’m waiting on my order I pick up my phone two hours later and the order never went through.
After Best Buy cancelled my order after 59 minutes on Thanksgiving weekend I went to Amazon Prime Now.
Never any problem with Amazon, I got delivery of my product at a great price so I thank Amazon prime now.
TY Amazon, you take my money and send me stuff, wish other companies did the same.
Never Best Buy, never PayPal and never EBay. Amazon loves me!
Non functional with update 1/5
Title says it all, with update it is non functional on iPhone 6. Amazon blew it on this one
Does not support iPhone X 1/5
By Scott James Remnant
Despite having updates since the iPhone X was announced, this app still does not support it.