Won't open 1/5
By Dating in WA
I am at the airport and it won't open. Looked for update but there is none. Crap!!!
Cannot even sign in 1/5
Really would give this app a MINUS ZERO-ZERO , totally useless, can't log in. Have to use paper tickets and a laptop to check flight status.
Recently (03/27/2017) tried app again for future flight. Still not working. Two years ago AA told me to check my international legal size/weight camera bag(claimed it was too big) while everyone else used up my overhead space, under seat would have fit but, there was a bar that went between both seats and blocked my bag from placement. Long story, my Canon tilt shift lens($2,200.00 lens) became damaged in the checked cargo. I'll just use another airline from now on. Prices vary on most airlines according to time of year so I'll plan on that and skip AA.
App Just No Longer Works 1/5
I've used the app in the past, with no real concerns. But for the last month, I cannot log in, nor can I use the app as a guest! I've deleted it and re-downloaded it and still it's useless!
Horrible app...easily the worst of all majors. Refresh takes forever, can't book award travel, kicks out to AA website all the time, and doesn't show FF program transactions. Only reason I keep using it is for boarding passes and I'm elite so most flying here.
Frequent Flyer 1/5
By Tugboat Man
What is the point of having an app if everything you try to do you get redirected to the website? Buy tickets, it opens the website. Change seats, it opens the website. They should have kept the US Airways app and scrapped this one instead.
The worst airline of them all, especially customer service 1/5
All airlines have occasional issues. Only American has consistent issues on nearly every reservation and is completely unapologetic and unhelpful. Example: my reservation 'disappeared' from their system 24 hours before my flight. Their phone operators found it but could not check me in. They said I had to go to the airport to get a boarding pass. Then, my assigned seats were lost, reassigned. Not once did they apologize. And forget about any kind of upgrade to make up for the 4 hours I spent on the phone with them being transferred. And that's just one of many stories. It's delta from now on
Horribly inefficient & totally useless 1/5
I was able to download the app but it wouldn't let me complete the sign up. Trying to enter my birthday, it kept defaulting to today's date. Wouldn't even let me complete a search for my upcoming trip thru logging in as a guest.
Crashes on open 1/5
Worked 5 minutes ago.. now it won't open. Immediately crashes when you open it. iPhone 6s.
The app crashes!! 1/5
When needed it simply crashes. Since morning, just opening app closes immediately. I don't know what's wrong. Updates aren't tested appropriately.
Worst Experience 1/5
This airline is by far the worst in customer service. USAir used to be good, but since they've merged, I won't fly them anymore.
By | Swartzie² |
Horrible app and customer service. The app can't even keep track of miles, and when you call customer service or go to a counter for help they are always rude. App does not refresh showing gate changes and seat assignments after changing. Lots of problems that need fixing. They like to nickel & dime you just to have a certain seat such as aisle or exit row. Many reasons to go back and stay with Delta.
Crashes upon opening 1/5
IPhone 6s (10.2.1)
By poor student :(
Immediately uninstalled because the user interface flickers and I couldn't even track my flight status - it kept telling me to update to the latest version even though the App Store didn't show any updates for the app.
Update: Can use AA app 4/5
App working again after rebooting my phone - please disregard previous review!
The app won't open for the past few days. Crashes after splash screen. Please update.
Dissatisfied with app so far 2/5
The app keeps telling me to check in. I tap check in, go through all the motions and it tells me I have to check in at the airport. No clue why or why the app can't recognize that.
Cannot get boarding passes for entire party 2/5
By saved by grace in Texas
The latest version allows you to check in your entire party, but boarding passes for only one. Fix it!!
Update Needed 2/5
Why do apps such as united, delta, southwest, and frontier allow you to book flights right through the app without having to go to the actual website yet the american app does not allow you to do that? this app needs a major update to be competitive with all the other major airline apps on the market
Very delayed on Apple Watch 2/5
I was disappointed and very confused. The mobile app seems to work but Apple Watch was very behind and almost missed my flight because of a gate change until I looked at my phone app.
Registering my account won't complete because the state field won't load, so I can't submit. Nice...
Doesn't work 1/5
It is impossible to sign in.
I can't login.
NIce, but can't enroll in their frequent flyer program 4/5
Nice app! But it won't let me enroll in their frequent flyer program, as the state list never populates and state is a required field. One little miss in an otherwise very nice mobile app.
Great App 4/5
I'm not tech savvy but I really found the APP user friendly and easy to use. Really liked going paperless for check ins and flight status updates. I'm hooked!
Won't save seat selections 1/5
My husband and I would pick our seats but when we went to download our boarding passes we saw that we had been separated. We paid $70 to upgrade to the only seats that were together, only to discover that we had been separated yet again. The gate agent told us to "go to the website" to fix it. I will avoid flying American from now on.
Worst airline app to use for booking a flight 1/5
As a company, you can't ignore that people use their phone to make flight purchases and the functionality of this app is terrible. The app continually logs me out before I can complete a purchase, so the frustration of continually searching for flights is greater than the benefit of continuing the purchase.
No boarding passes for entire party 2/5
Seems you can check-in your entire party but can't get the boarding passes for the entire group so what's the purpose? My wife had to go to her app on her phone to get her boarding pass, but my little kids don't have a phone or app so I'm going to have to waste time at the kiosk or line anyway.
I used to be able to get all my boarding passes for years so what happened?
Inferior airline app 1/5
Felt compelled to leave my first review of an app ever as this is far inferior to the other major airlines (United/Delta). Many links take you to a website and you can't even track your history. Just copy the other apps, they've laid out how to build one...
Useless App 1/5
By PBS the best!
They updated the app and now the login button is inactive. The number one airline has the worst app available. Really bad.
Broken - can't display seat maps. When it worked, choosing seats didn't end up working, anyway, always ended up in a different one than I selected.
Great utility 4/5
By Be Faster
I use this app extensively and it always delivers. The updates are timely and the ability to change seats is great.
Abysmally bad and a waste of my time!!! 1/5
The app had me verify passport info for my whole family, the crashed. Tried it again and got a " please check in at the airport". 30 minutes wasted literally!!!!!
Needs work 3/5
Two passengers on itinerary, but only one boarding pass was provided.
Their mobile app crashes and their website requires you to scroll down to log in (they think looking at their pictures is more important to us than simply logging in). Have to delete and reinstall the app over and over - as it crashes when you want to look at seats
Terrible User Experience 1/5
This app is significantly worse than the mobile web experience (aa.com) for American Airlines. Terrible user interface design and usability. Overall functionality is very limited - I tried to buy tickets and was instead dropped into my mobile web browser. The beautifully clean, clear, and simplistic web experience has somehow been lost in this app. I'd encourage the product team to study competing airline app experiences, conduct extensive user research, follow general interaction paradigms, and explore how to better capture the brand and current web UI/UX. Delta is one example of a very well designed and implemented app. American Airlines needs to invest further in their app, and step their game up.
doesn't support choosing seat? 1/5
By far one of the worst airline applications I've used. You can choose your seats...ever. Whether you're trying to check in or reviewing your itinerary.
Never works 1/5
This app is extremely buggy and never works as it should. Haven't been able to locate flights or use for check-in recently; practically none of the features work. Disappointing, unusable and therefore deleting now.
Absolute Garbage 1/5
Who designed this app? It didn't even showed the connecting flight information, even after the first flight arrived at the airport -- utterly disappointed. Missed the connecting flight after arrival.
Doesn't show when flights land 1/5
When I look up my future flights that are already booked, it only shows the time the the flight departs. No arrival times are shown.
Never had a problem... 5/5
I've been using his app for at least the last 8 years and it has always worked - notifying me of delayed flights, changing my seat assignment, checking upgrade status and using the boarding pass. Very useful tool while traveling!
Terrible app 1/5
No way to track current location of flight, no way to see how full a particular flight may be OR if passengers are standing by ( like on United's app) no way to get notifications of delays or any changes . What a waste!!
Cannot launch the app more than half the times. It says connection error.
Worst airline, worst customer service 1/5
American Airlines only cares about taking your money. When they have it, they treat you like cattle and will go out of their way to do absolutely the bare minimum. If you arrive early to catch the earlier flight, don't expect them to give you the seat unless you have "status" with the airline. They would rather keep it empty than do something nice and get you home an hour early. Of course they will take $75, but only if you have status.
They also "cheat" and make you check your bags even though they fit in the sizing bin.
I will do whatever is necessary to NOT fly on American, including pay more or go to a different airport.
Latest app crashes while opening 1/5
Dunno what happened but the latest version has a bug where I can't even open the app. Totally useless at the moment.
Complete crap app for a crap airline 1/5
Rarely works correctly. Frequently get spinning wheel of death/infinite loading loop. Too many times have had issue with the app and airline. Done, never again. If zero stars were a rating it would be rated 0. Fly any other airline except this one.
Seat selection not working 1/5
Please fix the seat selection it is one of the main reasons I use the app
Update breaks in-app booking 1/5
Can no longer book in the app? Wow. Back to Delta
Crashing and not syncing 3/5
I love this app, but it no longer seems to link to my Apple Watch and now when I open the app on my phone it just crashes immediately! Please fix this bug... normally it works great for me!
Record Locator? 1/5
You should be able to search for a ticket with the confirmation number. It's 2017. Trash.
Not Working!! Can't find my reservation 1/5
It says cannot communicate to retentive your reservation. Please fix fast!!!
Crashes on start up 1/5
Not sure what's happening but the app now crashes every time I start it. Tried a reboot but still won't work.
Can't log on since update 1/5
I've redownloaded the app three times now. I'm at the airport and have to use the mobile site. Such a shame, the app is great when it works!