Buggy update 1/5
By Frequent auser
The update crashes all the time!!! Terrible app
Um... who make this app is horrible 1/5
First off, logging into AA is always an issues as I'm not going to memorize my flyer number so that's issue one. Second off, all your competitors allow flight booking through their app, however American sends you to their website...
I think it's great 5/5
Showed me exactly when my flight was delayed and where my gate had changed. Saved me a lot of hassle and stress. Just started using the app though, so I don't have much experience with it. So far so great for me. :).
Crashing app 3/5
The AA has started crashing since yesterday on iOS. There has been no iOS update to explain why the AA app has become unstable.
FIX ISSUE (Check-in) 3/5
By El Venezolano 1982
The app doesn't allow me to do the check in without purchasing the remaining 500-mile I need to be included in the waiting list for an upgrade.
The app is clunky sending you to aa.com to look up stuff. Whats the point? I like American Airlines but they need to get this app figured. I want to book flights with AAdvantage but cannot figure it out on iPhone or iPad. Too confusing. Hire some pros to figure out user friendliness.
App needs full ApplePay support.
Useless app 1/5
I downloaded this app simply to take advantage of the promised in-flight entertainment. While the system did connect to the wifi, there was no option to stream anything. I could only check on flight status and connect to aa.com. Completely useless. Don't bother.
Needs 3D Touch functions 3/5
Nice app, but how about some 3D Touch functionality?
Terrible App 1/5
Even worse company. Just a terrible terrible company that doesn't have a clue about basic customer service!!
Doesn't work 1/5
Pulled up two boarding passes on two devices. One scanned, one didn't. Since there's no date showing TSA wouldn't let us through. If it works some of the time, that's called "doesn't work". Come on!
Terrible App 1/5
This app simply doesn't work. Every time I try to book a ticket with it, after putting in all of my information, I get a message saying an error occurred please try again.
Can't enroll in Frequent Flyer program 2/5
I use the AA app all the time for checking in, and it seems fine. I have also started using it to buy tickets, and while it takes you to website, still okay. Now today my son downloaded the AA app to enroll himself and use for boarding pass tomorrow. He put in all his information and tried to hit submit, and nothing happened. I tried it with him - nothing. I logged myself out of my own phone and tried to enroll him there - same result. Nothing. App has to work better than this for one of big 3 airlines!
App crashes on launch 1/5
3rd day in a row, app crashes.
Take a note from United 1/5
This is the worst app period. It's a link to the mobile site. Bar none the most archaic method of booking. AA app = Ultra Low Cost Carrier....and worse.
Poor design 1/5
By Trace - TX
Can't get help from the login page in the event you lost password. No way to know who to contact for reset. Duh!!! Good news is it should be an easy fix. When I was able to get in it was okay
Can't login no matter what combination of user name, mileage #, etc. reflective of the airlines.
Worthless app because you have to be connected to a Wi-Fi service 1/5
By Djm 2017
The app is amazing. But it is worthless unless you can connect to a Wi-Fi.
Weak app - great airline 3/5
Unfortunately this is the only option if you fly America, and it does the basics well. I love the airline, but the app is way behind the competition. Too many option still take you to the website, its 2017, come on. And once you have checked in you can't see your place on the upgrade list until an hour or so before departure. Spend some time on the other 2 big airlines apps and see what great apps look like.
Always buggy booking tickets 1/5
By Disappointed AA customer
As a Platinum level frequent flyer I've had ongoing poor user experience with this app. Whether used on an iPad or iPhone, it always craps out when used for buying tickets. It relies on sending you to a website which is poorly integrated. Usually have to call an agent or use laptop to book tickets because of ongoing errors. This has been ongoing for past 2 years with many app updates, iOS updates & new devices and it's still a problem. Other airlines much better experience for buying tickets. It's a real shame for a consumer app.
Bad bad bad App 1/5
By No connection in China
I install/deleted/install/deleted for 5x but still can't get my upcoming flight detail. Correct flight locator but never works. Call AA, they can't even fix it
App crashes on launch 1/5
Worked for a while, now crashes on launch. Glad I wasn't relying on it.
Great App 5/5
Thanks AA, I like this app
No boarding pass 1/5
Worst airline app ever!!!
User friendly 5/5
All the information I need right at my fingertips. I can check in via the app
By Kingstowne fella
Junk, just like the airline. I cannot view connecting flight boarding pass... had to reboot twice, called cust. support twice, no solution. Isn't that the basic function of an airline app??? Total junk.
Notified Me About Spurious Flights 1/5
By Erin CJ
The app mysteriously started notifying me about flights I have nothing to do with. I didn't sign up for notifications about these flights, and I have no upcoming trips. Deleted the app.
Stuck in Updating, can't download 1/5
App Store shows Update but when you click it, it will not download successfully. Screen shows Updating. No matter what I try, will not load, unusable at this point.
Crashes on open with the latest iOS update.
Needs updates 1/5
By Play On 04
Selecting airports and dates is not mobile friendly.
Cannot select seats from a premade reservation without going to aa.com
Update 2/8 still crashes 1/5
Can't even open the app long enough to use. Crashes as soon as it's opened.
Time Zone 3/5
When traveling from the East Coast to Chicago the app and boarding pass showed and east coast time for my arrival to Chicago. I always thought the time reflected the time zone I which you were going to. So my ride was an hour late.
By Di Xxx
I'd like to give-1 star. Won't open can't check in nor get my boarding pass!! Worked to get here can't get home.fix fast please!!!
Please help!!! 1/5
By ForLife Brands, Corp.
App is crashing once you try to open it up...
App crashes 1/5
App continues to crash after update. It won't open and can't be used. Please fix! I am a Platinum and use for frequent work travel
Simple but great app 5/5
By Princess Perla
And easy to use!
Should be more like Delta App 1/5
By Download Now (Like Now)
I commercial a great deal for work, about six (6) to 10 times per month, and I often travel on AA or Delta. With the DL app, you can put your Miles Number in anytime PLUS you can place your e-ticket in the Apple Wallet ANYTIME. Marvelous. That's what makes the DL app great.
With AA, I have a 50/50 chance of placing my Miles Number on to my e-ticket IF the app sends you to the AA website, which is -- once again -- a 50/50 chance. I don't care for that.
Wise up AA app. Be more like the Delta app.
App crashes every time 1/5
The new update crashes every time I try to open the app
Newest update crashes and is worthless.
Works as needed 4/5
I use the app for verifying times, checking in and showing my boarding pass. Hasn't failed me yet
What happened to the boarding pass on the Apple Watch App? 1/5
By Thearh Ance
After the last update, I have to go into the watch app or complications, to see my flight info. And even though the notifications and wallet are mirrored from my iPhone, I no longer get a boarding pass on my watch. That's the only reason to have the AA app for the Apple Watch.
This app is as Terrible as there airlines and customer service! Hate flying AA. Delete app!
Designed pretty well for an airline app 4/5
The push notification system isn't too bad either. Changing seats is easy, and overall it's easy to navigate.
Why have an app if it's this bad? 1/5
App crashes upon loading 1/5
Every.single.time. Can't checkin for my flight or use my mobile boarding pass...rendering this app worthless.
Mostly OK, lacking basic features and buggy 3/5
I'm a medium frequent flyer, AA platinum and delta gold. The app mostly works OK, but it could be stellar with a few upgrades.
1. Add the ability to see seats in first class before the upgrade happens. Delta does that very well and it's a great convenience.
2. Let us see the seats even after it's too late to change them. There's no reason to block viewing the seat map.
3. Fix the bug that makes boarding passes disappear mid trip or just as I get to TSA. If it loads when I check in, I expect it to be there when I need it.
4. Either ensure the app's database of upgrade credits stays right or allow resetting it without uninstalling or wiping the phone.
5. Provide an activity history. I don't care for up a browser every time I want to see how many a previous trip earned.
6. Stop blocking the complimentary upgrades just because I tried to request upgrades for all the trip legs and was one credit short (assuming every leg had open first class seats, rare)
7. Allow requesting upgrades on all checked in legs even if I only have enough credits for some legs. Drop me off the list for later flights if the early flights burn the credits.
8. Allow requesting upgrades after check-in. That would solve 6 and 7 with one easy change.
9. Stop showing empty seats that aren't available the same way that available seats are. It's really tiresome selecting seats only to get a message that I can't have them. If they're held for whatever reason, indicate that so I don't waste the entire 6+ legs of seat selection because one seat had some hidden hold that blocks all the other changes. I get tired of going through seat selection as many times as the are legs just to figure out which leg(s) have the seats blocked. Often all of the many open seats on one leg are blocked without indication for days at a time. It would be easier if they at least allowed selecting seats on single legs at a time.
There's more. It this post is way to long already.
UPDATE CRASHES APP 1/5
By DJ Walsted
Newest update is now crashing every time I open up the app
Latest Version 1/5
Installed latest App patch and now App does not stay open. Looks like bad update.
App Version is 4.10.0 and iPhone Operating System is 10.2 (14C92)
Great App! 5/5
Love having the boarding pass on my phone and notifications of my flights information.
Worthless app 1/5
Most current app does not support my IOS, and the most recent app to work on my iPhone 5, doesn't allow me to log in. Poor version control by AA tech.