Lazy Developers - Avoid 1/5
By Idle Chatter
I'm a Platinum with American and won't be chasing status with them this year. The laziness regarding their mobile app on American's part is one reason.
- STILL can't book a flight via the app. Just minutes ago I booked a couple of flights on Alaska via the Alaska app. Piece of cake.
- Most recent app update requires 10.3. American seems to have a track record of obsoleting versions of iOS faster than other airlines. This is just laziness on American's part.
This last point is most irksome. American could do better but they don't want to. And that in a nutshell is my experience with American.
This is a horrible app. The options that auto populate will not do so. It will not retain my information. Very frustrating.
Worst App 1/5
No matter how many updates they have, this app never seems to work. It crashes every time I want to check in. Drives me insane so I just go to the counter. Your app stresses me out so much I’m deleting it and not letting a stupid app ruin my day. Never using this again. Shame that you don’t seem to care to fix the bugs. Should be a very important part of customer service. You’re not very good at it.
Totally unreliable!!!! 1/5
The app gives a network error for logging in, searching for flight status, looking at my profile...TOTALLY UNRELIABLE!!!
Where’s the entertainment? 1/5
By Maple City
Poorly designed app. Still cannot find where the inflight entertainment access is located. Must be buried somewhere. Bad design.
Not working properly 1/5
The app is not allowing me to validate my information for international flight check ins anymore!!!
Keeps asking for updated version 1/5
Can’t get this app to work. When I try to login it states that I need to update to newer version. I have the latest update on my iPhone X 😡👎🏾
In Flight Entertainment 2/5
By FF RP
The App does not work per the instructions provided by AA in the sear pocket of vertically every flight. Frustrated. By the way, Flight Attendants could care less!!!
Paying for flights with the app is cumbersome 2/5
This app really needs to include Apple Pay and fix its payment area.
The payment page looks like a page pulled from the website which is NOT optimized for mobile phones at all - the print is small and one must scroll left/right just to read and enter information. In portrait mode the submit button was impossible to click due to a footer in the app itself - switching to landscape mode provided a workaround. After the tedious process of filling in credit card details and submitting the form, I got a blank white page. I had to check for an email to see if payment had actually gone through. Overall the entire payment process is cumbersome and outdated in this app when compared to iPhone apps such as Uber and Amazon.
Flight Cancellation And Rebooking Notifications 3/5
By String Theorist
This app does a nice job of telling me each time my flight is delayed or is cancelled and rebooked. I’m not sure how many other industries there are where you pay money for something (eg, a daytime nonstop flight) and the vendor screws you by taking it away and giving you something else of much lower value (eg, a red eye flight with layover) and you have absolutely no recourse. At least this app kindly notifies you each time you’ve been screwed. Thanks American Airlines!
So long apple and American 1/5
I am a quite frequent flyer, and i need to check flight status. AA requires an update to the app in order to access this info. But the updated app requires an update to iOS, which may break many other apps i use, and slow my phone. So i will use the IVR or website, at minor inconvenience to me, and fly a different airline until i choose to buy a new phone.
The Worst 1/5
This is, hands down, the worst app I have ever used. The data entry points are non-intuitive, the slightest misstouch hits something else, many are non-responsive, the radio dials don’t even work.
Great app 5/5
Very helpful with reminders and even showed me status of the flight that my plane would come from before my flight.
You can’t search for flights using miles 1/5
Why on earth would you build an app that cant be used to buy flights with miles? Aren’t your loyal customers the ones who would waste space with this app. What were they thinking?
The new update! Doesnt work! 2/5
By The beat game
This new update doesnt work! Number 1, and your service are horrible! No polite! And expensive now i have to pay for my carry on bag! And jet blue delta! Doesnt charge dor that! Soooo you are horrible anyways!
Doesn't work for iOS 10 anyone 1/5
Not everyone can update their iOS you know 🙄
I seem to find it unreliable as it is always having a “login error” saying it cannot connect to the network. The only time I seem to be able to use the app is during a flight when I am connected to their WiFi. Other than that I cannot sign into the app. I can sign on using the safari browser on my phone and can check in and do the things I need to through their mobile website, but what is the point of having an app I can only use during the flight? If this is a bug then please fix it ASAP as I have been having problems for quite sometime.
A new low in app usability 1/5
I don’t remember experiencing an app this poorly designed before. What is wrong with American? How in the world does one get boarding passes for a family? The app is no help at all. Sigh. Back to paper printing.
Doesn’t work 1/5
Nothing in this app loads. Therefore, it’s kinda worthless.
Not User Friendly 1/5
I use lots of airline apps & just love the ease of getting my boarding pass on my phone. I couldn’t even get that far with this app. A total waste. I deleted it. Wish I could give it a ZERO star rating.
American Airlines 5/5
American Airlines is one of the best airlines
Your latest upgrade forces IOS upgrade 1/5
By 1 Million miler
UGH! Your latest version forces me to upgrade to IOS 11! Really! I have a iPhone 7 on 10.2 with no plans to upgrade to Apples latest buggy version! So now your App is dead to me! REALLY! 🙁
App user 1/5
This is the worse app! Ux is confusing never recognize my AA #. Unable to check in or get boarding pass. Disappointing for a major airlines to have a unusable app.
From mediocre to awful..! 1/5
I have iOS 10.2 and would prefer not to downgrade to iOS 10.3, so I guess I won't be able to use the AA app anymore! It's a shame that the AA developers don't take into account that several of their customers use other versions. Not all of us prefer to downgrade every time Apple decides to mess up iOS even further!
Dropped legacy iOS support 1/5
With no warning the app has dropped support for legacy iOS versions. Inexplicably still runs on older iOS, but refuses to allow account login. If the app still runs on legacy, why lock out legacy users?
Can't even check in ! 1/5
Who writes these updates ????
So you take a bad app and make it even worst !
What's the purpose of having the app I you can't even check in and get boarding passes anymore ?
Update: a year later, and the app is worst . The app can’t even find my trip...and I am a member . App Store should give us the option to give zero stars .
Seriously AA , it is embarrassing for a big company to have such worthless app !
Hire one of Delta’ ,Frontier’s, Alaskan Airlines IT techs so you can have a decent app .
Slower than molasses 2/5
Both the AA website and mobile app make it near impossible to accomplish anything quickly. Need to check in? That’ll take 5 minutes just to log in. Need boarding passes? Sorry, that request has timed out.
Please fix. ASAP.
New update messed up app 2/5
Lost all visual of my miles and acquired eqms and required dollars after new required update. Complete failure. Now this app is of no use to me.
Doesn’t work for me 1/5
Can’t logon to my account!
Doesn't connect 1/5
By Silian Rail
App no longer connects to AA servers so it's 100% worthless now. Cut off all users under iOS 10.3 and obviously provides ZERO customer service for their app.
iPhone X support 3/5
By beachboy dn
Can’t add a credit card with an iPhone X, top buttons are obscured.
I need to update my phone to use the app 1/5
No thank you. Don't need apple slowing my phone. Please provide a version for my phone. Lame.
By 360 took a wrong turn
Loads a pretty picture each time on start up. Then it does NOT respond to any further inputs at all. Kayak works as do other apps. This app is a 100+ MB failure.
Award miles bookings 1/5
Since I’m able to log in to my AAdvantage account on this app, view miles, upgrades etc. and even manage my account, why on earth can’t we book flights using miles on this? Pretty useless since I have 76k miles to use, but without a laptop, I can’t spend them.
FYI - the British Airways and Southwest iOS apps - I can book award flights with their apps, so it makes no sense why AA don’t.
Terrible Customer Service 1/5
Booking is simple through the app but customer service is incredibly unhelpful and defers any ability to make decisions. The process to coordinate a seat change for my family on a flight with 20 open seats was made incredibly complex and convoluted by customer service and resulted in no action. Other airlines have been much more accommodative on prior trips.
Won't update 1/5
So I get this message that my app has been decommissioned and I have to go to the App Store and hit update but there is no such button and my app shows I have the latest version. Now what? Garbage piece of junk!!!!
Terrible Application 1/5
Mostly doesn’t work. Won’t even let a second person join stupid frequent flyer program. Reflects badly on AA service to be expect.
Waste of Space 1/5
A complete waste of space on my phone. It’s constantly freezing. It never works. Will be removing from my phone for a while.
“Error 500: server not available” every time I search for my reservation by name and record locator. Works fine on the mobile website.
This app doesn’t seem to do anything different over the mobile website, yet is significantly slower and is buggy. Uninstalled!
Award travel 4/5
Getting better. Need to be able to book award travel within the app. Not redirect to website
Offer inflight entertainment, telling folks to DL the app but then it doesn't work once you're in the air. Total scam.
By Frontier is Bad
AA has colluded with Apple to force you to update your iPhone. Not only does AA's new update only run on the newest iOS, all older versions of the app have been desupported and are no longer functional.
Boarding time on boarding pass 1/5
The boarding passes need to not only have departure times but also boarding times
This App is Idiotic 1/5
I can’t even tell how well it functions, because on the login screen, it doesn’t allow me to input all the characters in my password. I don’t know who the idiot is that set a limit on the amount of characters that the password screen accepts, but they need to check to ensure continuity across platform. I understand that some websites and apps have not only minimum character requirements, but also maximum ones too. Even if this is the case, someone screwed up royally, as the app allows fewer characters than the main website allows, as I’m able to log in just fine there.
Kinda works, but frustrating UI problems on iPhone X 2/5
Checking in to flight, tried to upgrade my seat. On the screen where I entered my credit card info, the ‘Cancel’ and ‘Done’ buttons are not accessible, because they are under the clock and LTE signal UI elements.
iPhone X has been out for two months now. Do you want my money or not?
Great iPhone app, AppleWatch issue though... 4/5
Love the phone app and use it frequently.
Used to like the American Complication for the Apple Watch, but for some reason it's no longer available to be selected in the Edit Face screen of the Apple Watch app.
I can still see and use the Apple Watch American app itself, but the Complication is gone from all my Watch Faces?
I see the American Complication is listed as an available Complication in the Apple Watch app, but not available in the drop-down list when editing a Watch Face.
Don’t try and upgrade 1/5
This app is hot garbage. When you attempt an upgrade it will error out, and you won’t get your upgrade. However, you still get charged for the upgrade without actually receiving it. Then, you will be forced to call in and speak to people who are nice but have no power to help you. Then, you will have to wait and hope that American reverses the charges, but they will take their time. It takes 5 seconds for them to take money, but 7-14 days for them to return it.
Side note: you can’t pay for baggage in advance. Every other airline allows you to, but American doesn’t. That was another fun discovery.
American Airlines, please fix your application and empower your reps.
Simply garbage. 1/5
No access to app for weeks now. No customer service responses after several attempts. Can’t get boarding passes sent to phone via text yet you can pay $1300 to keep a frequent flier status. Priorities at AA reach further and further away from their customers.
3 flights and still can’t connect to entertainment 1/5
By A Bad Monkey
Very buggy. Connected through laptop just fine. Smart phone? Not so much. Don’t offer a product if you can’t make it work!
I wish the makers of this app looked at Delta’s or United’s. The app is not intuitive, or easily navigated, takes a long time to switch screens, and getting boarding passes on a mobile device for the entire family was nearly impossible. Hoping for a better version soon.