Almost useless 1/5
The only thing the app gives that is useful is the flight number. 20 minutes to boarding and still no gate listed on the app. Contact numbers won't stay on screen. Wasted developers time building this app
Worst airline app 1/5
Every time I try to use this app it crashes. It won't let me log into my account to get my boarding pass. It won't let you pay for luggage when checking in as well. I think with American Airlines being apart of the one world airline, it would look at the other one world Airlines to see what they need to be doing. Alaska airlines is so much better than this crap app. I even shut my phone off as well as reinstalling the app to see if it would work... nope. Worthless app!
Been using this app for a while and I travel every week and it works very well! Getting better each update! I even make reservations now and not bad! Looking forward to the new booking feature they say is next! Make sure you can book with miles! Every one complaining blows my mind, if it is slow maybe it is phone and not app 😀. There is some features like flight status that shows maps!
Horrible app 1/5
By Did kiss
Slow to load and update and too many swipes and taps just to check in. Why can't it remember my contact info?
Information and peace of mind 5/5
By I don't need another nickname
I think this app is great. It gave me all the info I needed to not lose my sanity on a recent trip filled with weather delays. It updates in real time for delays, often before the gate monitors did. It let me track my bags when I missed one flight and had to catch another, and even gave me a suggested alternate flight which let me go straight to that gate and get one of the few remaining seats (sorry, other travelers who didn't have the app). Stop all the complaining, people! It's an app, not a personal concierge!
Can't book a flight via the app 1/5
By Lilly Angelino
I'm not sure if I'm making a mistake but when selecting book a flight ...I'm taken back to the .com and have to enter my login details again? I can't afford the space on my phone to have an app. Seems useless. United can book straight through one destination. I don't need an airport map from an app.
Can't check in on multiple segment flight 1/5
The Next Flight button doesn't work on an iPhone 6s Plus.
We flew Delta to Anchorage. The Delta app worked flawlessly. Checked in, picked seats, no issues. Flew American Airlines back to Grand Rapids. Terrible app. Won't let you check in gives error. I choose seats about 5 times and it never took. I was given total different seats upon arrival to airport. AA...please figure out how to fix your app and make it awesome like Delta
Nothing to say about this junk. Everything about American airline lately has been trash.
3 Hour Flight & No Entertainment 1/5
How do I watch shows/movies. Could not find wireless entertainment using this app. Is this the correct app for this ? Is there another ?
Kept logging me out and wouldn't log me back in. I'm usually in a hurry using an airline app and this app consistently slowed me down. Can't help but wonder who tested/approved the app.
Slow to update 1/5
This app is useless because it is so slow to update with information. For example, my bags are still showing as being in another city, but actually left that city on a flight 12 hours ago! American just called to say they found my bag and are going to deliver it. Also, the notifications with flight updates happened well after we received live info with updates (like saying we were going to takeoff at a time that had already passed 5 minutes ago). The info in the app is so old that the app is really useless.
Not designed for convenient use 2/5
It costs my time to figure out what means about "record locator ". Passengers like me are not aware of the term. Why not just post a explanation or say " confirmations numbers " showing on booking page.
Crappy app 1/5
By million miler mike
Has mgmt ever tried their own app? Try to book award travel and it takes you to buy flights path. Pos
New Slogan Should Be 1/5
By Ima read a book
American's new slogan should be "fly with us at our convenience. Not your convenience." Literally the worst airlines to fly with. They don't care about customers and they don't care how long it takes for anything to happen as long as they're making money. Last time I fly with American. I hope this airlines dies out.
If I could give ZERO STARS I would 1/5
The app is complete junk and nonfunctional.
Just like every other "service" that American provides, it's all for show. By definition it is an "app", but clearly they invest very little money into the actual functions that an App provides.
Just like their frequent-flier program, all the benefits are in name only. "50 complementary upgrades" that can never be used, points that can't be redeemed (and now expire) because of so few available seats you will never find a seat to use the points in.
And now an App that can be touted in marketing but can never be used. NEW American Airlines is complete crap!
Add/edit passenger information option 3/5
Must have add/edit passenger information option to be able to enter AA frequent flyer number. Better yet, detect and enter it automatically once you open your app on your device to find your reservation.
Best Airline App of all major carriers 5/5
While no app is perfect, when it comes to the essentials such as checking in, selecting or changing seats, upgrade requests, flight status, push notifications, changing reservations and tracking baggage I've found that American Airlines app is by far the most nimble and intuitive app of the major carriers.
Pass Error Made Me Miss Flight! 1/5
I was literally at TSA fighting with them over how this app was glitching out. They wouldn't let me through because pass wouldn't show. By the time I called AA, it was too late and I missed my flight (first time ever!)
Continues to hold strong as worst airline app 2/5
Imagine if there was a single feature that would (literally) bring in more money than any other feature, and that feature was neglected for nearly three years. No need to imagine, this is reality. There is no other mobile capability that would bring in more revenue than native flight booking, and for nearly THREE. YEARS. this app *still* throws you to a mobile web wrapper. They say they're working on it, but they haven't shipped this for threeeeee years. This timeline is truly beyond parody and they'll offer tickets to the moon before I can book them from my phone natively.
Bottom line: American Airlines does not take digital seriously, period.
Update* If you have flown AA over the years you know this app is a perfect fit 5/5
By Sunday Morning Focus
Update and another Update
I think this app keeps getting better and better. Someone at AA realized that less is more- very clean interface. And for those who are in a huff about not having easy access to support by phone just swipe up :)
I can't log out of the app 1/5
I have done exactly as instructed by the American Airlines App FAQ page to try to log out of my account in this app. I go to the my account, I pull down the envelope, I select log out. However as soon as I select "done", it takes me back to the app where I am STILL LOGGED IN. I need to log out so my husband can access his account and get his mobile boarding pass. This is infuriating.
Has become the worst Airline App. 1/5
The newest version is terrible. American needs to do seriously take a look at the Delta App and fire their current designers for User Design and Experience. For example, their is not even an easy way to Contact American through the App! There should be the ability to contact quickly so a phone number appears for a call. This is basic 101 for these Apps! I am a Platinum on AA and Delta is getting much more of my business now purely for the fast they make their App easy to use for business executives like myself. Wake up AA!
Doesn't Update 2/5
By iPad Pug
I would have given the application four stars. However, it doesn't update on my iPad Air2 unless you log out and log back in. The application on my android phone has an update button.
Weak app is even weaker (but pretty pictures?) 1/5
Revising rating to one star with new release. Inexcusable that months later, core issues still haven't been addressed. Like the rest of the American experience, everything is a giant step behind other airlines like Delta and Southwest.
Exec Platinum flyer using the app multiple times a week. App still slow, upgrade list now doesn't work (just shows requested), booking is still a redirect to so-so mobile web. Far behind other domestic carriers and not getting better.
Horrible update 1/5
By Jeffrey's Personal Account
Dear developers. This app DOES NOT update when you pull down to refresh. As I can tell from the comments, I'm not the only one having trouble with this. My app has not updated in 2 days and 4 hours. Due to this, I was not aware that my flight from ROC to PHL is delayed. App says flight is on time. PLEASE address this. The app is a great tool for my business but only when the info is correct.
Terrible compared to Delta app 1/5
By Jack D-port
Continuously getting server error when trying to log in. First time flying with American and will likely switch back to Delta at this point.
Just use the internet or your mobile browser 2/5
The app redirects you to the internet when booking. The app seems pointless.
Poor effort 1/5
This poorly designed app is a reflection of the company - if you want to see how it's done check out Delta's mobile app.
No check in for Code Shares 1/5
Have been using AA app for years and loving it, but this last update illuminated so many features that the app is now useless!!! I am on able to check in through the app for Alaska Airlines code share flights booked through AA.com. I'm also forced to wait in the Alaska airlines check in line and cannot find in the AA app the Alaska airlines flight number needed to check in at the Alaska airlines desk.
Update for inapp booking!! 2/5
By DJ D-Red
So the update is good. The UI is nicely updated but why in the hell cant you book a flight within the app? Instead it redirects you to the website. Just trash! Trash trash. American Airlines do something constructive and update the app like all other airline apps that you can actually book through the app.
I just downloaded the app and looked at my upcoming flights. I'm concerned that it's not showing me the seats that I have already purchased. I already paid for the seats last week.
Useless app due to update 1/5
With the latest version, you have to be an AAdvantage member to access any useful features of the app. Even though I'm a member, it won't recognize my AAdvantage number so I can't get my boarding pass or anything.
App changed my seat to the back 1/5
By New iPhone 5s owner
This AA app changed my seat to back of the airplane. When I attempt to try to change it back at the kiosk the AA representative told me "the app can do that. Read the fine print" and then offered to charge me $46 to get a seat closer to my original location. This is ridiculous! Terrible app!
Terrible like the company 1/5
Terribly buggy and don't even try using this to contact customer service or book a flight because you'll never reach your destination. Maybe that should be their next motto?
Server Error Every Week😤 1/5
I use the AA app nearly every week. Most weeks I receive a Server Error which cannot be resolved except by downloading the app again. I have waited days to see if it was temporary but it never is.
This morning I was able to show the TSA my boarding pass at the beginning of the line but 2 minutes later the app could not pull it up due to a server error causing me to exit the line and print a paper boarding pass. When I reloaded the app and logged in it said that I did not have any trips. I logged into aa.com and no trips there either until I entered my record locator. This never happens on any other airline app.
Can't do anything on it. Some how checking in on this app changed our two seats next to each other, one window one middle, to two middles in separate rows. Just garbage. I guess it matches the airline though.
Lack of backwards compatibility is unacceptable 1/5
While the app has typically had reasonable functionality, the mandatory updates and lack of backwards compatibility (esp to older iOS) is outrageous for a major company. AA seems to have hired a cheap developer who is not up to the job.
Also, the new Map function is difficult to use - you shouldn't have to search to find an Admirals Club - the icon should be present by default!
American Airlines is Great 5/5
I love having the app to watch movies and tv it great
Lacking in features and guzzles battery juice 2/5
You can't manage your family's trip with it, everyone needs their own app.
Arrived in Europe and battery life was abysmal, blamed service until iOS came to the rescue to ask if I want to continue allowing the app to always use location, switched to "only when app is running" and battery is normal.
Never seen an "always uses location"-app be this mean to battery life...
2* because it has promise and should be better for people travelling alone, so long you fix how it gets to access location.
Awful update 1/5
Awful update, bad design
Can't book at all-goes blank 3/5
Been trying to book-picture with no functionality...
First Class Upgrade Status Elminated 3/5
In recent versions of the app it would tell me where I was on the first class upgrade list. A couple of updates ago, that functionality was eliminated. As a frequent flyer, I'd like to see that functionality come back.
Single Boarding Passes only! 2/5
I traveled with 2 children. The app only produced my boarding pass. Useless! We also flew another airline on this trip; all 3 boarding passes loaded up with my reservation code on their app.
By hm help
What happened to the baggage tracker for checked led bags??
Imposible to submit Form 1/5
Trying to join AA but countless times show error 500 ! And I am here in the States!!
Not nearly as slick as the UAL app 3/5
One of the most needed features is an up to date seat map and full standby list, just like they do in the UAL app. United has had this for years and it's very useful. What's the problem getting it here AA???
Checking bags or traveling with kids? This app WILL NOT help. 2/5
Flying with American Airlines for the first time in years. Downloaded the app because, I thought, it would save me from making lines at the counter and spending extra time at the airport.
I was able to check in (via the app) with minimal problems.
And that's where the usefulness stops.
I had to check bags - the app doesn't do that.
I needed to get the boarding passes for my family, but *nope*. You'll only get yours. I called costumer service and they tell me that, if the rest of my family wanted to have their boarding passes, they needed their own mobile devices with the app. This is hard to do, since most of the family I'm traveling with are children aged 8 and less.
So, I STILL have to make the line, stop at the counter and spend time I could've saved with a decent app.
So, unless you're traveling *alone* and *don't* have to check any bags, THIS APP IS NOT FOR YOU.
[Note: in the app's defense, I haven't booked any flights with it, so that may be another point in favor of the app. However, since it did NOT serve my immediate need, I deleted it]
App developed by Non-travelers? 2/5
By Dust Behind Truck
This app has 3-4 major flaws. For example, it doesn't automatically update travel info so NOTHING is current. Isn't that the point when you're traveling? To have current, immediate information? RESPONSE TO DEVELOPER - Yes, you can MANUALLY update, but that takes time (I tested it for 4 current reservations and it took an average of 37 secs each before updating). When waiting for a flight does this make sense? Is it unreasonable to want app to show up-date flight info?
What the heck is a RECORD LOCATOR???