What happened 1/5
By Lietz K 707
Using the old app, I could always access my reservations, flight schedules, status, etc. I've grown used to having that at my finger tips, now I constantly get an error message, app won't load, no flight records, can't access anything. States it's a communication error, error 2. This is a mess! I want old app back!
One step forward, but ten steps back. 1/5
By NC RTP
Latest update is horrible.
Phone number 1/5
Keeps saying US phone number has 10 digits. Well my number is definitely 10 digits. Won't let me sign up
You cannot book a flight from within the app. You're redirected to the website were you have to log in with your information. Majority of the other apps I use will allow you the functionality of being on that sites website(I.e. Booking flights) or if redirected to the website you wouldn't have to login. The app also at times there is a lag with the most up to date information about a current flight. The updates have made this app useless to me. Developers need to go back to the older platform or revamp a better system.
Upgrade list hidden - unable to access 1/5
By Squawk Talker
Horrible release - the upgrade list is hidden beneath other items and you cannot gain access to it without swiping up and getting to your wifi/Bluetooth and trying to touch only access the "manage trip" function. Would rate a zero star if possible.
How do you check in? 1/5
The app has been upgraded and now I can't figure out how to check in on my phone, which makes it useless!
Best of the airlines apps 5/5
I frequently travel for work and out of the various airlines apps, this is in my mind the best one in the US.
Aren't you a world-class airline? 1/5
Writing a letter to American Airlines give you about the same utilities as the app does.
Crashy Crashy Crash Crash 1/5
Just doesn't work. Constant crashes. Can't check flight status. Can't change seats. Blech.
American Airlines is garbage 1/5
This app works at a basic level, but this Airline is the worst. As usual, they make decisions that screw over their customers at every opportunity to make a few extra dollars. Avoid at all costs if possible
What a let-down 1/5
By Septa seven
When opening the app, it looks super sleek, well organized and pretty. Then you try to do anything and it dumps you into safari on the AA mobile site. The obvious question then is "Why bother with an app at all?" The other negative reviews sufficiently describe remaining deficiencies, so I won't bother rehashing them. I had previously thought the United app was adequately terrible, but everything in life is about relative perspective.
Update made worse 1/5
Still amazed how bad this app is and how each update removes functions. Not sure why I can't book a flight in app, it requires me to open a browser and re-enter my credentials. Just dumb. Functionality still lacks greatly behind delta.
Where is the upgrade list? 3/5
The new app certainly looks very nice. For some reason I stopped getting the upgrade standby list. This is a major downgrade as far as program features are concerned...
New version is terrible 1/5
By Nice boots
I fly a lot on American and always thought the app was great. This new version is awful. Difficult to navigate, slow functionality, all around frustrating
Flight Status is not accurate 1/5
I wanted to screenshot the flight status to a friend so they would know when to pick me up from the airport. I know my flights delayed, so I wanted to know when it would be arriving. The app shows that it's delayed but that it delayed at 10:10. It's 10:16 and we haven't even boarded the plane.
I can log in to the website, but not the app 1/5
I have tried this four times now. I log out of the website, aa.com, then log back in. Using the same username or AAdvantage number and password, I cannot log on to the app. Get ready for an exercise in frustration. American, you need to do better.
Doesn't do anything you would need 1/5
Here's what I want from an airline app- the ability to check in, view your boarding passes, and check how much time is left on your flight while in the air. Doesn't do any of these things.
Horrible update. Reduced function. 1/5
By JFK, NM
You can no longer view the upgrade list for flights. As a frequent traveler this was useful so I didn't have to stand near the gate each time. All you can see now is if the upgrade was requested, no position or confirmation until you get to the gate.
In addition the track your bags feature only works some of the time. In the past you used to be able to click a button with a bag related to a flight. Now you have to go to what looks like the web sit find your confirmation number and input etc. It is way more time consuming.
The app is also slower and harder to navigate. The older version is much more functional.
Bring the old app back! 2/5
Just upgraded and the new version is just not as useful. The app was never great to begin with but now the upgrade list is completely inconvenient, you can't batch delete old boarding passes out of your passbook, etc. Please bring the old app back.
From the Best to the Worst 1/5
By Hawkman 2015
Thanks American for taking what was possibly the best app of the major airlines and making it the WORST. Please let me have the old app back!!!! You take longer to update, you freeze when I swiped between flights, seats are harder to select, the flight info 'card' is obstructed by some silly swipe up option for seats and boarding passes. Poor effort on the app refresh.
Why is this app so terrible?? Why can't recent searches be saved, why can't multi city trips be planned, why does it default to Huston.. I mean terrible. So hard to see the options and prices.
Also why can't favorite airports show up like on the united app..
Come on AA! You can do better than this!, 2/5
I fly almost every week and use my AA app a lot. This new app is awful. Sometimes I can see the upgrade list; other times I can't. Sometimes the "Check-in" button is there; other times it's not. And where did the parking link go? I've been having to type in my notes app on my iPhone where I parked. Why isn't American listening to their loyal customers?
two steps backwards 1/5
By Sean (Seattle)
For a while, American's mobile app lead the pack among US carriers, then it fell behind and received less (apparent) investment after the merger -- but it was still functional.
The new app introduces a new design language and removes several features. The new design langauge, on its own, is nonsenical and fails most usability heuristics. For example, users are expected to discover (without any visual cues) that they should swipe up on the bottom pane to reveal additional information, such as the upgrade list.
Additionally, information such as on-time percentageno longer appears in the application. It is also no longer possible to view standby lists or upgrade lists for flights you are not on; as someone who travels regularly and makes last minute changes from time to time, these are key features that I miss every day I travel. I also need this information to make for a good travel experience, and its omission is pushing me to increasingly book on competitors that offer better apps and information on the web.
I hope AA works quickly to fix the major usability issues and the regression in features.
By Marz I am
App is horrible. I logged on to the AA website from a desktop and checked in the day before, confirming seats and boarding pass.
The day of my flight, the app was asking me to chose seats, and of course flight was almost sold out for the exception of first class. I couldn't pull up my boarding pass unless I paid for the seats, although I my seats were already confirmed.
I'm glad I showed up early to the airport because there was only one customer service agent attending a line of 10+ customers. Going back to United.
You are beholden to the app at the end of the day so there really isn't much you can do but book through another airline
Need in app booking 2/5
Hate that I am re-directed to AA.com when I try to book a flight. Would love for american to copy what Delta did with their iOS app. It's beautiful, works well, and easy to use,
Missing so many features 2/5
The new updated app may look nicer, but its capabilities and features are sorely lacking. Where are the upgrade lists? Seating selection taking you to the website? Boarding passes working half the time? It's very buggy and a huge disappointment. This is coming from someone who does 200k+ miles a year on American.
Hey AA developers - take a look at Delta's app for an example of something way better.
What happened!? 1/5
I can no longer book or search for a flight within the app. All it is good for is frequent flyer account info. What a waste!
Terrible app 1/5
How could a company like AA have an app this ridiculously bad? If they can't get something right that's this easy to fix - am I really safe at 32,000 feet???
Not worth even being available 1/5
Can't view boarding pass, can't check in ahead of time, can't pick a seat.
No Boarding Pass 1/5
Current version does not allow me to pull up my electronic boarding pass. Almost missed my flight because I was relying on the app, as I was able to do it in the pass.
Enough of an issue to warrant a downgrade from 4 starts to 1. Please fix asap!
Boarding passes?? 1/5
I travel a lot and rely on the app to check in and to have my boarding passes. Why did you remove these features? It renders the app useless.
Very frustrating 1/5
It's clear they don't want you to redeem miles, because trying to do so is an absolute nightmare.
Also, don't direct us to the website to book. Apps should be far more useful than just checking flight statuses. Add a feature to book flights for cash and or miles.
Very disappointed in aa.
Upgrade standby list - no list shown 4/5
After reading several reviews, I have had much less problems than others. I can check in and get my boarding pass easily. My disappointment is with the Upgrade list. My app only shows that I requested an upgrade but no longer shows me the actual list to see what number I am in line. Very annoying when I'm trying to see if I have a chance at all for more comfort, especially on long flights. I hate going up to the desk to ask as gate agents are way too busy.
Please put the list back into the app function. Thanks!
Your frequent flier miles should update automatically if your flight is available no the app and you have the info. I should t have to go to the site to make sure my miles are included when you have the info on the app.
A step backwards 3/5
By Sauce guy
I liked the old version much more than current version. I tried to check in to my flight 24 hours in advance and saw there was no check in button. So i noticed at the bottom there was a carrot sign and it said manage flights or something like that. Then had to click through a slow process of standard check in. And i had to enter email to have url for boarding pass emailed to me. This is going back 3 years in technology.
The other thing is they do not show anymore your position on upgrade list.
App worse than their service 1/5
Hard to believe. Cannot do family check ins. Really difficult app to use.
Receipts: why can I view my charges 1/5
It would be nice to see/print/forward my credit card charges.
Can't even create an account 1/5
The stupid state picker Don't load after filling in all the other crap!
Try your own app!
What needs to be fixed: being able to see pending flights on app and being able to book flights on app without leaving the app.
UPDATE: One and a Half Steps Back 2/5
By Legacy Squadron
UPDATE: On my latest flight two days ago, I was once again able to select a seat from within the app - no more web portal. Adding a second star, and will continue to update. Appreciate the developer outreach.
I agree w/TigTed - this update rendered the app into little more than a link to AA's mobile web portal. It's now useful for quickly checking an existing flight's status, but that's it. Other than saving your login info, the app serves no purpose beyond this gateway function.
Big step down!! 1/5
A recent update provides less information and poorer user experience. No longer provides where you are in upgrade list. Further erosion of customer service. As compared to United, which provides info on the number and location of 1st class Sarras in addition to your position in the upgrade list is far superior . If I could give zero stars, would do so. Added in edit. Developer says it is there but when I click on upgrade link, no facts, no list-- even though on board at gate.
Crash and Burn!!! 1/5
Not sure what's going on--but app has been crashing-- nothing I've done works!!
Thought it couldn't get any worse... 3/5
***Updating my review from 1 to 3 stars based on the development team reaching out. I still think AA has a ways to go to catch up with UA's app, but I respect them for reaching out and wanting to understand my problems with their app***
WHAT HAPPENED? 1/5
This app used to be very user friendly. HOWEVER, since the last update I have been unable to book a flight on my iPhone 6S. I am now forced to use my computer or go to AA.Com via my browser.
Fix Apple Watch support 1/5
I fully agree with Ramon that this newest update has destroyed all functionality of the App on Apple Watch. It now states it is refreshing and won't update info like gate, minutes to boarding, or time to landing. I've tried completely uninstalling and reinstalling but no dice.
I really don't understand why the app had to be updated. It was working quite fine.
Flight 1413 1/5
By Sopris Eyes
AA site repeatedly said flight to Quito had departed. 2 mins later said delayed again. This is the worst and most misleading site ever.
Plus, no map of where plane is currently. Have to go to Flight Stats. Very poor, sorry, vs United.
Mobile boarding pass doesn't work 1/5
I fly AA weekly for work and haven't experienced issues until today. Upon getting to TSA, my mobile boarding pass errored out, both in Apple wallet and directly from the AA app. The scanner would not read the code. I had to leave security to get a paper pass, and go through TSA all over again.
When I called support, she merely said my reservation was fine and that I should try uninstalling and reinstalling the app. Clearly there was nothing wrong with my reservation if I got through with a physical pass.
This is unacceptable for an airline the size of AA. What's the point of the app without a functioning mobile boarding pass?
Limited functionality 1/5
The prior version had much more flexibility and functionality than this app. Can't get boarding passes on here as one used to. Takes more steps and apps. Bring back the old one!
Worthless Airline 1/5
They have garbage planes, garbage service, and unfortunately offers the military discounted fares for worthless flights. With luck, terrorism will plague American Airlines and lead to their demise.