Security Certificate not Valid 1/5
Please update the app! I am receiving g an error message that the security certificate could not be validated. App is not working for me.
I used to love this app. Very easy to obtain passport boarding pass when traveling. Hopefully they will update the app so I can use it when I travel the beginning of February.
Won't connect on cellular 1/5
This used to work well, but now only connects when using Wi-Fi. Please fix.
Just crashes over and over 1/5
By TX DFJ
The new update has made the app completely useless as it won't open. I've updated to the latest version of iOS but that didn't help. Now I'm waiting in line to get a paper ticket printed which only delays things for everyone else.
By Woo store owner
the app works ok and i wont delete it but why does it constantly refresh every 5 seconds? that makes it very difficult to navigate.
No way to give bug report. 2/5
The app works reasonably well.
The bug I'm trying to report is that the Upgrade list for flights usually does not match the actual upgrade lost at the airport.
I'm waiting to see if I have an upgrade for my next flight. The ticket agent says I'm number 3 on the list.
The app doesn't even show me on the list.
It would be useful for the lists to agree.
Worst Airline And App 1/5
The app just sends you to the web on most occasions. I was delayed by an accident to the airport and missed my flight. American refuses to help their customers, I was immediate told I can fly standby or pay almost $400 for another flight. They were rude on the phone and in person! I highly recommend paying a little bit more for another airline if that is an option!
Worst App for an Airline 1/5
This app provides minimum functionality as I cannot even book a flight directly in this app. It will redirect to AA's mobile website where I need to enter my ID and password again. This makes no sense to me as this app is even worse than the one of Air China.
Why bother 1/5
It errors out when you try to use it. I'd love to be able to use it but it's FUBAR.
A lot of bugs 2/5
You have way to many bugs and few that will fix them. Please work on fixing the app before you decide to release it. Thanks!
Information inaccuracies 2/5
By Met manilow once
Logged on to the app to check the hours at the Admirals Club in Phoenix. Clearly says 4:30am. Got there at 4:45am and was told they do not open until 5:30. Contacted support and they said my app is not up to date...even tho it is. Put the blame in my court ....Every excuse except they were wrong. Frustrating when you try to get to status area. Areas not updated often enough to reflect real time mileage. 24 to 48 hour lag time. Upgrade status not always consistent with web.
App works OK - could just use more useful info 3/5
Just to get it out there...your review of "I LOVE it" or "I HATE it" doesn't help anyone. Be rational and tell me why.
Now that I've said my peace, The app is fine...not great, but not horrible. For the average flyer, I think it's one of the better airline apps out there in terms of ease of use and intuitiveness. It's easy to check in to a flight and grab your mobile boarding pass - and more importantly FIND that boarding pass easily when you need it. (On iPhones, it easily adds to your wallet) For the basic info of a trip, it is a good app.
However, to the level of 'helpful' to the average traveler, it is same level of 'not helpful' to the frequent traveler. A frequent traveler wants to know, "Where am I in line on the upgrade list?" or "How many first-class seats are still available?" And they want to know more than just 2 hours before their flight. Why? What's the big secret? All other apps will show you 'where' and 'how many' the moment you check in.
This unfortunately goes a lot deeper than just an app or website. In my experience, AA offers the lowest level of communication to its customers of all the airlines that I fly. (Delta, Southwest, United - I average around 100 segments per year)
I wish that this review could be taken seriously by the powers that be, but alas, I'm certain nothing will come of it and it will just end up as another vent.
How can you not book from the app?! 2/5
Out of all the airline apps, I would expect more from American Airlines. The simple fact that you can not book from the app is ridiculous. Secondly, it's difficult to even add your Advantage number to a reservation that you may have booked elsewhere. Do better AA!!
By Alex Cmaylo
Beyond awful application for traveling. Constantly crashes and i am unable to log it often. Do not rely on this app alone for your traveling because it will ultimately crash or delay you.
The app doesn't let u book using ur earned miles.
AA guest 1/5
The app does not even go past the log in screen
Complete garbage 1/5
App is absolute trash. Can't book flights directly through app. Sends you to safari. Additionally, can't search for flights based on using miles - only dollars. How is that even possible? Every other major US airline allows you to book through the app and to search for award travel. It's like a high schooler built this for a school fair.
Crashes on startup 1/5
I can't even launch the app. It crashes on startup. Just brutal.
Lacking innovation 1/5
Delta has set the bar high and continuously innovates. The AA app can't even book a flight without taking you to the web. Other than a boarding pass....who cares?
Terrible app for a terrible airline 1/5
This app is so useless. The updates are so slow, I learn about gate and flight changes way sooner with Expedia app notifications. The worst thing was that my flight was canceled after I checked in with this app and apparently I was rebooked and did not find out about it. My boarding pass still showed my original flight details in the app. What a big waste of space
Why no more flights added to the calendar? 3/5
Average app. It does what is supposed (most of the time), but I have seem limitations and crashes. These were more common during seat changes and upgrade payments. Now, what really upsets me is the fact that the app used to populate my iCal events with the flight information, but AA apparently removed that particular setting. Very inconvenient for those traveling a lot while trying to keep the calendar organized.
Booking flights 2/5
I'm pretty sure that I could book flights inside of the app, recently this seems to have changed to taking me to Safari, where I'm not logged in, and using the AA.con website instead of the app. The app works fine for boarding passes. Why did this functionality change?
Excellent app . 5/5
I don't understand why so many people gave it one or two stars, the app works perfectly and very accurately at all times. I love everything about it from the ease of use to online boarding pass . How easy and fast can it get !!
Honestly worst airline app 1/5
I have seen a lot about this app being bad, and have experienced the same thing myself. It's a web interface inside of the app. I had to go online to check in. I previously flew with delta and their app was ten times better. Almost every airlines app is better. Works for my boarding pass and to change seats but not much else.
Sorry having trouble. Try later 1/5
You check in. Get passes. Can only add first leg to Wallet on iPhone. Ridiculous. They take your money more readily
Great Airline Great App 5/5
Honestly a great Airline. Great service especially for military. App is great for your boarding pass, checking in, changing seats or upgrading.
Just like AA, this app is TERRIBLE! BAD! HORRID! 1/5
I get emails from AA way before this app alerts me of anything. Announcements are made over airport speakers before this app updates. It does not help at all with actual travel. If you expect to stay up to date with the correct gate & time of departure and announcements of delays or changes... don't use this app!
Of course American Airlines can't do anything right, like leaving on time... so expecting this app to be worth anything is a waste of hope!
App needs fixed 1/5
Was using the app fine now today it won't stay open. Even rebooted my phone thinking it was me... it's not.
App useless. Keeps crashing. 1/5
This is the last time I update a working app. Opens fine but then hangs as soon as you try to do anything. Who tests these things before they launch? For a major company unbelievable they have such poor quality.
Does not value customers 1/5
The messaging feature gives cut and paste answers to questions and doesn't address problems, this airline has the least value for service and loyalty I've ever seen. Do not recommend.
Cumbersome especially for International Flights 1/5
Worst airline app by far. Even foreign airlines like Volaris do a better job. Too slow. Too difficult to navigate. Errors lack clarity. For example, It provides an error indicating a general discrepancy but not what that discrepancy is (e.g. Birth dates, passport number for John Doe, etc.). Just another example of shortcut by airline to decrease their workload while charging you more for less.
Try again developers 1/5
Tried to enter traveller information 4 times. Was forced to answer 3 security questions before adding other info. Wouldn't save any of those times. What a waste of time. I use a very common phone at this time - iPhone 6S with iOS 10.2. If your app doesn't work for me it doesn't work for a lot of people. Try out your S/W before releasing it.
AA App Defaults to website... 1/5
...when trying to book flight from iPhone. Tells me I need Java but don't have it for iPhone. Honestly don't know if issue is with American or Apple but other airline apps (Southwest, United, Delta) all work so at least I can travel them.
Apple Watch complication broken and misleading 2/5
The Apple Watch complication rarely works - it's usually blank with hyphens or when it isn't blank it's showing misleading placeholder information for a flight number and gate different than mine. Should just remove the feature until it's truly ready.
No boarding pass for 2nd leg…whats the point? 1/5
I had a multi leg trip and after check in it only gave me one mobile boarding pass (the first leg) into my Apple Wallet. Had to get a paper boarding pass at the gate on my connection. Not a big deal as I had not too short layover (1hr) only a couple of gates over but if I had a tight layover across a major airport like Atlanta, it could have meant missing the flight.
If you're giving mobile boarding pass as an option, make sure it works, otherwise, what's the point?
Good app 4/5
It's getting a bit better
Great and improving 5/5
Great app, use it frequently. Always works in every sense. Not sure why people are having problems with it. I especially like how you can see your progress toward elite status easily. Knowing which flight is coming in to take you to your next destination (and if it's on time) is also a great bonus. The one thing this app needs is push notifications for gate changes, delays, etc. I'm surprised that it doesn't have it. Still awesome.
Flight updates and notification problems 2/5
The app doesn't update when my flight has been delayed. There is no clear way to configure notifications per flight. The United app does a much better job on all fronts.
Crashing like crazy 2/5
In the middle of a trip and I can't get into the app.. plus the boarding passes should be easily assessable but are not. United is way above board in this department. The only thing missing on the United app is baggage tracking
Upgrade list disappears 3/5
When I open my reservation, the upgrade list shows up and then disappears, often before I can even click on it to read it. Other times I read it but when I later go back to,check,it is gone.
I think it's great! 4/5
This app really helped me on a super tight connection over the holiday. Haven't tried to purchase tix on it, by I wouldn't do that anyway. Accurate gate info is the main draw for me.
Current version keeps crashing. Fix bugs please
The app is solid. 5/5
By jbh App Review
Used this app for months now and it keeps getting better. The airline operations should not reflect the performance of the app in reviews. The airport layouts, checkin features and notifications are all first class . The new Flight Status feature is forward thinking.
Great job American & the app developers!
The worst app of the big 3. 1/5
Delta has a great app. United has a decent app. AA's app is pretty poor. You can't even book a flight. I mean whaaaaa? That's like not being able to buy a drink using the Starbucks app...
The worst 1/5
By Brooke Preston
This app is an on fire trash can.
Generally a reliable app, but had to call "mobile app support" over 3 times when driving to airport because the TSA Precheck credientials weren't loading properly even though they said that it was taken care of...
Boarding pass doesn't work 1/5
I tried to use the boarding pass for my multi-leg flight, but the TSA made me go print a paper boarding pass like an animal. Why even have an app if it doesn't work???
Terrible app (I'm a concierge key and exec platinum) 1/5
By Vikexec Platinum
Worst app!!!Keeps crashing while trying to check in for flight to Canada from US ... In addition to everything everyone else has said. Really poor show AA - you need to wake up!!!!
Worst Airline ever (not exaggerating)!!!!' 1/5
This is not about the app but this airline is horrible. So our flight was delayed 7 hours. When the plane finally got here and we got on and got out to the runway the pilot came over the intercom and said that they where our time and had to bring us I . They had cancelled the flight. When people got off the plane they asked where the luggage would be. The person at the front desk had no answer and was just being kind of rude about it. Every in the line waiting to get info for hotels, rescheduled etc... is miserable because it's late and the flight was cancelled. American Airlines told us nothing about what was happening.... the crew etc... didn't even know any information. Never fly American Airlines. ever since they bought US Airlines or whatever it is called. American Airlines has gone down the hill. Never fly this airline...... the app though is and okay app, so the app I would give 3 stars but the whole entire airline I would give less than zero stars!!
Can't get boarding passes for others in the itinerary 1/5
AA never fixed this app. Mind boggling. Last issue is that accessing boarding passes for family members on the same itinerary doesn't seem possible. Now I have to have them printed out at the airport.
A great disappointment! 1/5
Not working when overseas. Difficult to use.