There is no delay...or is there? 1/5
My flight is scheduled to board in negative twenty-five minutes, and both the app and the nitwit at the counter insist there is no delay. The flight is scheduled to depart in three minutes and boarding has not begun. I’m not wild about having to suit up in armor to fly United, but at least they’re honest about when there’s a delay!
Update: the app is now counting down the minutes until we arrive in Chicago! The plane has yet to begin boarding. Fly United some time and use their app.
Good app but can do better!! 2/5
Was really good for daily use but latest version has some issues..
- Can no longer share itinerary via text message anymore.
- share trip doesn’t attach any documents to mail or notes etc.
When will same day flight change be integrated into the app?
Great app until updates 2/5
By Word Hog
App worked fine. After updates, app won't do anything after the initial launch. It freezes. Annoying.
Doesn’t work 1/5
Since the last update, cannot use it
Fix the app 1/5
Can’t choose the dates or close the date calendar to do a flight search. Tried one way then round trip. How can we try to book if we can’t even get past the date selection? Horrible!
Award travel option removed 3/5
The update removed the option to book an award ticket. 👎🏽 Please fix.
Feature Suggestion 4/5
When checking-in on the app, I'd like the ability to pay my bag fee(s) at the same time... and then just use an airport kiosk to print a bag tag.
Upgrade list is missing 2/5
Don't understand why this functionality has been dropped.
United Airlines includes not only the list but also 1st/Business booking and check-in status so you can get an idea how many upgrades might clear.
Prior AA app gave you the list but not the other info.
Don’t waste space on your device, use AA.com instead 1/5
Don’t Bother, use AA.com. Since the American Airlines app was redesigned, it has become a bloated, useless app. Trying to do anything besides use your e-boarding pass is useless. Trying to book an awards ticket is impossible. Frankly I am truly surprised they didn’t pull this app the day after it was released. Obviously the app’s designers are clueless, but is AA’s management just as clueless????
Not good 1/5
I was traveling for work and making a connecting flight in Dallas today, when my boss and co-worker ran to the restroom. We had been watching the gate and knew the departure time however....when they say they lock the gate at ten minutes till they are NOT joking. We were two minutes late, still ten minutes prior to departure, when the ladies at the gate closed the door right in front of us and said we were too late. We were polite and explained that we were right there and just needed to use the restroom. They did not care. TWO MINUTES! So now we will wait for four more hours because we have no choice. Poor customer service! We watched the plane sit there for another 10-15 minutes. Apparently flight regulations are more strict with American Airlines than ANY other airline.
Great app! 4/5
By H injnk
I travel often and the app is very easy to navigate. I like that I have the ability to flip through my booked flights as well as track my bags.
One thing I have not seen yet that I would love to see, is the the ability to view multiple boarding passes without it deleting another. As well as being able to manage a family key under one email. As a mother of multiple it is frustrating to have to login to different accounts for the kids miles number.
Please hire Delta’s app developers 2/5
Just an inferior app
App freezes when opening 1/5
By Dan Komin
Every time I open this app, it freezes on either the first or second page.
Poor app 1/5
By Frequent flyer 66
The World Largest Airline has The Worst travel app
Fails at its most important function 2/5
This app is good if you want to see your balance or status but the most important part it, buying a ticket, fails. It hard to believe I can’t book a flight within the app. The app makes you go to AA’s website to complete the transaction. I might as well just start there.
Great app 5/5
This app is far superior to other airline apps!
Beware - sometimes your boarding passes disappear 3/5
By Bubba P Smith
I recently had a three segment trip. What I normally do is add the current boarding pass to my Apple wallet and then once that flight is over, delete it from my wallet and then add the next one and so on. When I got to the last segment of my flight I want to go get the boarding pass from the app but it was nowhere to be found. Good thing I had my paper copies still.
Clunky App. Should do more and work better. 3/5
I find I only use the app for checking in and saving my boarding pass. I have been unable to book flights using it. The calendar won’t change dates and you have to close it down and start over. Also, I get messages saying that a secure connection can’t be made. I wish I could use it more often and for more functions as I travel a lot.
Lock screen boarding pass unreliable 2/5
Recently the boarding pass on the lock screen started not showing up before flights. Have to delete and reload pass to get it to show and it disappears again. Makes the app much less useful than it was.
App will not load 1/5
The app will not load after the latest iOS update!!!
Booking with Miles 2/5
All other apps with airlines allow you to book flights with miles and that option is not available in this one.
No confirmation page on reschedule??!! 1/5
My flight was canceled due to some wildfire, so I need to reschedule my flight. I was given a bunch of options, but it seems most of them are unavailable, so I have to try them out. And I hit a flight by mistake, which is totally a bad choice for me(arriving 5am, and I have an interview next morning!!) and the app just booked that for me without a CONFIRMATION PAGE??!!!! After that, I didn't even get a chance a chance to schedule another flight, because I could only reschedule to another flight on the next day. What is it???!!!!! So I had to call aa to reschedule and then, why the hell do I still need this app??
Worst airline app in the Apple Store. You should be embarrassed by uniteds app. Step your game up.
The last update of this AA app doesn’t work with the latest iOS 10.x.x update. Needs to be looked at ASAP.
Trying to upgrade seats for a flight tomorrow. Error of “valid email address required”. I’ve typed my valid email addresses multiple times.
Do I have to sit in a bad seat due to a bad app?
Brutal. Maybe I’ll call in and sit on hold until the good seats are gone I guess.
App crashes 1/5
After latest iOS update, the app simply crashes.
Crashes after Update 1/5
App worked great until the update. Now it crashes immediately. I cannot access my Boarding Pass info
Crashes every time I open 1/5
By René B.
Since the most recent update this app crashes every time I try to open it.
This app crashes constantly. It’s useless with iOS 11. Fix this piece of crap.
App version 5.3.3 keeps crashing 4/5
By David Truong
App version 5.3.3 update keeps crashing for iOS 11.0.2 for iPhone 7 Plus. Had to delete the app then reinstall. Now works great.
The app continues to crash after launching it. Not sure of the fix but hopefully there will be an update soon.
Can't sign out of app! 1/5
I am trying to sign out of my account. I no longer see that option!
Fixed crashes, now works 4/5
Despite the criticism from others, this is a solid application that provides information useful to the AA traveler.
Crashes upon launch 1/5
Scary bug considering...
App is not opening at all after iOS 11 upgrade... need a way out quickly. Please fix it 2/5
App is not opening at all after iOS 11 upgrade... need a way out quickly. Please fix it
Crashes every time 1/5
Not only does the update crash and not even start up, but it does so every time and all the time!
Only crashes, please fix 1/5
By We're sick of it
It was a good app, but now crashes every time I try to run it on an iPhone 7
App not working on latest iOS 3/5
After update crashes on launch! Trust me I want to login haha. Thanks AA!
Needs flight status feature. 4/5
If southwest's app can allow passengers to track the in air distance status of their flight over an interactive map, then so can American.
Minimal functionality 1/5
Why can't I book with miles? Why so difficult to log in? Why such minimal functionality? My advice to the developers: download the united app and try to copy as much as you possible can. They are a decade ahead of you.
Crashes constantly after the updat 1/5
This is was great, but with the update, as soon as I open it... it crashes. Please fix as soon as possible please.
App crashes since Apple update 2/5
Click app opens and closes, really? With all the money the airline has the app gets the smallest attention. Frustrating to say the least. How about keeping up with the rest of the airline apps.
Data hog 1/5
Installs at 85mb and balloons to over 450 mb with a little use. Stupid.
App crashes 1/5
Won’t even open. Useless to me now.
0 star 1/5
I don’t think I could even review this app because it doesn’t even start on my iPhone 6 and iPad. After I clicked on the app, it just froze.
Crashes on the iPhone 8 plus - doesn’t even load. 1/5
By Sonoran hope
Would rate is a zero if I could.
Great Job, but a bug 2/5
Great to print tickets but your wallet Passport does not update when you are changing seats
Latest version is useless - non functional! 1/5
Auto updated to latest version - I use this app constantly for regular business travel and it’s now useless as it crashes every time on loading. Can’t get in. Please fix this!!
So bad and rude staff 1/5
The worst airline ever
Used to work fine but latest update now has app unable to open, crashing. Please fix!