Simple and effective 5/5
I love this app, really simple and easy to use.
So-called "offers" are really ads 3/5
So how about an ad-free version? We pay a premium for American Express cards (compared with bank cards) so don't we deserve better?
It does what it should 5/5
It let me pay my bills and check my balance, what else do you really need
Crashes every time. Poor app 1/5
I see my statement balance and recent transactions. I want Ros schedule a payment.
Any other buttons make the app Crash It is very bad.
Touch ID stopped working 3/5
One of the things I really liked was being able to login with my fingerprint. Now it doesn't work and when I try to enable it, it won't log me in at all. Try uninstalling and reinstalling the app which didn't work.
System not responding 1/5
Downloaded to activate new card -- system not responding. Not a good start for my Amex experience!
Don't update. Offers very intrusive 1/5
As stated, Amex has forced the offers to show up on the transaction page between your transactions. This is horrible. Makes me not want to use the app at all. I was always very proud to open up my app, not anymore. No reason to add offers in the transaction page. If I wanted to see offers I would go to the offers tab
Update: update on 11/30 still has intrusive offers. Don't update.
Update: 2/18 nothing has changed. App actually got worse. Above still applies but now I'm seeing both a pending charge and a cleared charge for the same transaction.
Not so great 1/5
... I don't really know why i hav the app... it doesn't do a good job with all the payments display. Also annoying with the offers showing up between card activity lists...
Please add support for voiceover users! 1/5
By Reece O'Bryan
Millions of other voiceover users are unable to efficiently navigate your app. It is extremely easy and incredibly beneficial: please add support for voiceover!
Payment amount due info not clear and concise 2/5
By No paper trail
It gives a false read based on the actual amount due vs what the app provides , even days before the due date. The system knows what amount is due after the close date. Why not post the amount that "will" be due along with the due date instead of a goose egg. I will say I get my notifications each time my card is used however I set my alerts up via the website.
No FICO Score, yet :( 3/5
I wish they include FICO score as well. Rest all looks OK.
What happened? Ads?? What? 1/5
Use to be so clean and understandable. Now everything is jammed in and there are ads!! Ads!!! Ads!!!! In my bill!????
Please stop this madness or I will cancel
DON'T UPDATE!!!!!!!!!!! 1/5
Used to love this app. Now that I've updated I'm getting ads and offers in my recent activity. Ruins the view of my expenses from my business account. Going to look for a visa business credit card without ads.
App Taken Over by Hackers 4/5
I like being able to see my purchases on my phone,
There is an issue of when it is safe to even have it on your phone, who else is seeing your purchases?
My issue my phone is hacked allowing this app and other apps to be used by hackers to find your location and listen to your conversations.
I have never had this app on iPhone suggestions.
But it kept coming up in the bottom left corner with headset connected when no headset was connected when I was making phone calls received text or email and while I was in my car.
Even on AirPlane Mode.
I tried reaching out to Amex with no call back or response period other than contact Apple , this has been going on for years even though this app was added in the last year.
I wiped my phone 2 times through who carrier suggested and paid an Security Co to wipe the next time,
it still comes back.
My privacy is important.
How important is our privacy to you Apple
Suggestions for app updates 5/5
Please can you make a verification app that allows to approve every transaction made online and in store. I would love this extra security in my card. I believe more people would love that too.
Can't change your password in the app 2/5
By Misterious one
This is a problem I've had in the past. Trying to change your password with Amex is frustrating because the app provides all the steps but when you put your password in and press continue it just does nothing, leaving you at that same screen until you close it.
Really smooth and replaces need for website! 5/5
Love the app! It's really smooth and efficient for me. I can make payments through the app and I get the instant notifications the SECOND someone swipes it. Good job Amex. Keep up the good work!
I can't sign in! 2/5
By AAG Walker
Says system unavailable
Very easy and efficient! 5/5
Great app! Let's me do just about everything I need to do including check my balance, pay my bill or customize my account.
Take a hint from Chase 1/5
Basically just do what Chase is doing with their app. They layout is so simple and not a jumbled mess. Also, fix the instant notification for purchases. I have mine set to notify me for ever transaction yet I don't get a single notification when I buy things. Step your game up Amex.
Very shady and misleading 1/5
It's not only the app,
Their website too. You will never understand the true total balance that you owe. The reward system is the same.
Won't even open 1/5
The latest release of this app won't even open on my iPhone, useless!
Almost perfect 4/5
By Bob B. Q
It's frustrating that I can't set up payment reminder push notifications in the AMEX app. Please add this feature in a future release.
By King of We Rule
Was working great now nothing! Come on Amex, get it right!!
Can't get purchase alert 2/5
Can't get purchase alert in this version! Please fix it!
No change yet 1/5
This review is a "minor enhancement" of my previous review: Offers are still littering my transaction history.
Bad changes 1/5
I remember this app was amazing. Wow what a mess. Take note from Chase. Your credit card balance page should not have offers intertwined in the balance summary...I'm getting spam for a card I pay an annual fee on? I have a tab for offers if I want to look at them. Then don't combine pending and posted charges. Put pending on the top and it's total and put posted and it's total below. Wow Amex you're dropping the ball...pathetic app. Makes me want to use my card less. Grateful for chase and their layout.
Add the credit score on app :) 5/5
Getting to see your credit score in the app would mean the world to the users.. no tome to use browser..
Love The Instant Alerts! 5/5
By Paul in NJ
I love that an alert pops up every time there is been a charge to my card. I also love that Amex allows fingerprint authentication. And I love that I can pay my bills through this app.
I wish it would offer additional services as well, such as ordering a replacement card, but it is still deserving of five full stars.
Gets the job done. 5/5
For what you'd expect from a credit card app, it gets the job done.
Not a very useful app 1/5
Maybe I'm just used to how great the Chase app is. AMEX app doesn't let me redeem my rewards within the app. Idk what the point of having that rewards tab in the app.
Used to work fine 1/5
Don't fix what wasn't broken please.
Clean up the activity overview 1/5
I was really happy with this app until AmEx starting injecting offers (i.e., ads) in my activity overview. Fix that and this app will be top notch again.
Was better; still can be 3/5
By musical hack
It was pretty clean and straight forward. Now it's cluttered with unnecessary stuff that impairs the experience.
I can confirm that I've been using this app for about 6 months now and I find it extremely user friendly. I can recommend it to anyone anytime.
Nice UX, easy to use 5/5
The title says it all. I have no problems with this app. Good stuff amex.
Love the app and love Amex 5/5
This a great app and Amex is a great company to have cards with.
Very easy to use and I love the option to log on with fingerprint ID.
Love it 5/5
What a fantastic app! It's helpful and is intuitive to use. I would recommend it highly. Thanks American Express!
Really great 5/5
Such a simple, yet great, app.
Simplicity at its best ! 5/5
I'm very happy to use this app everything is literally in palm of your hand or should I say your thumb. The app let me access the account with simply my thumbprint and voila I can see everything from my account to what I purchased last. Excellent app. I constantly use it and thus makes this app an everyday necessity for me and my family. Cheers !
Easy to use app, not a problem.
Love this app 5/5
Jimihr S. 5/5
By Jimihr Sean
This app is amazing and very convenient!!!
Just fine 4/5
Nice to have an easy way to make payments and stay on top of charges.
Really easy to use
Decent App Missing Important Feature 4/5
I like the app, it has a lot of great features and gives me almost all the info I'm looking for regarding my account. I just wish they included access to your FICO score inside the app. If you want to see it, you have to go to the site from your browser and log in.
Easy to use! 5/5
The app is very user friendly
Really good 5/5
By Viktoriya V
The app is good. User friendly and easy to navigate. There are few things that unfortunately have to be done either through the phone or their main website. Other than that, works perfectly without any issues