Does not meet the quality of platinum 2/5
This app is OK for just normal transactions. But the card offers way more than that and the app fails to meet all that. For example, you cannot access amex travel with this app. With the hefty annual fee and great bebfits, the app is not meeting expectation. Hoping to see an update soon.
Doesn't work 1/5
By Cari Perez
I just downloaded the app to my iPhone 6plus and it doesn't work well .. I try to set up notifications and alerts and it won't open ..sad please fix it .. 08/19/2017
No Payment Option 2/5
Does not allow me to make a payment.
Cannot Connect 1/5
By Ron Nava
I installed and reinstalled multiple times because I keep getting the message, "There is no internet connection" and I've yet to log on. And yes, I am connected to the internet!
Not sure why so many bad reviews 4/5
This app does an excellent job. I don't understand why it has such poor reviews. Sure you can't do as many things as you can on their desktop site but for a mobile app, it does very well.
Things I'd like to see improved would be:
- Can't pay bill before any balance is due
I'll update as I see more places to improve but as of now that's the only issue.
Terrible app 1/5
What does it do? Why would you bother downloading this for a severely limited feature set and not just use the web version?
Payment issue! 3/5
The app is easy to use but just hope you would allow me to make more payments as I use the card. It's a hit or miss if I can make a payment on a day to day basis. Wish it was like my other Capital One app, I can make payments on a daily. The worse thing is I don't wanna see a high balance on the card when statement closed but other than that it's been good.
Great app...but 4/5
The app works well. Would like to see more web options in the app, such as checking to see if a charge will go through esp if over limit, etc.
Also, when will you add personal loans...NEXT STEP... to the app so I can mange all of my Amex accts via the app.
The application does not open anymore 1/5
After recent update, application does not open. Please, resolve issue
Doesn't update - can't pay bill. 1/5
Literally does nothing. Installed and re-installed. Been reading the same balance for two months. Couldn't pay from Australia (thought that may have something to do with it) but can't pay in US either.
Keeps logging out 1/5
Even though the app has "save user id" and "enable Touch ID" checked or asks for me to login every time.
By Sey' Aedom
Where is the due date? Why isn't the due date there? Very confusing and making me assume I've paid twice!
I know it's at statement balance but why not put it underneath???
Underneath statement balance put,
Due date: xx/xx/xx
Amount owed: $xx
Amount paid: $xx
Would make it much easier, there's more but I can't remember off the top of my head. I'll update when I can.
In app advertising 1/5
In app advertising on Amex for a card with annual fees?! This is crazy! Focus on what your users need and hire some decent PM!
Some flaws 2/5
Great app to see how much I owe and pay it. But message center is not good. Just says the service is unavailable and try again later. Should have a separate tab for message conversations.
Can't login 1/5
I just got the app and haven't been able to log in for a week????
Support Mint Again 1/5
Amex has been going downhill. App is glitchy, poor customer service, and now even Mint is unsupported as of May 2017. Seriously?? I'll be using my MasterCard and Discover much more instead of my AMEX
Keeps crashing 2/5
The app keeps crashing every few minutes. I don't have the problem on my iPhone. Only on the iPhone. Please fix
Not working for Savings accounts 1/5
By ananth veer
Why not have one single platform app for all account types.... not working when using the savings account credentials.... same goes for website too
Total Fail 1/5
By Desi Jadoo
Always gives me message that there is no internet connection. Doesn't matter if I am on Wifi or using cell data. Very disappointing.
Good BUT add a Quick Balance Widget 3/5
Would LOVE to see a widget added to view my balance without having to sign in to my account.
Location data privacy not possible 1/5
Apple seems to a special relationship with Amex. It is impossible to turn off location services for the app in the Privacy controls on my iPhone. I discovered one day when location based suggestion for shopping appeared in my notifications and I wasn't using the app.
Bottom navigation icons truncated 5/5
While I'm on a call and opening Amex app , the bottom navigation icons truncated I,e only half of the icon is displayed.
The app is very poorly made which is a reflection on the American Express service in general, their "platinum" concierge is pretty much useless. No wonder people are leaving in droves to other cards. I've been a member since 02 and I'm on the verge of canceling because it's pretty much turning into a paperweight of a card.
Two cards 4/5
I like the app. Easy to use. Easy to make payments. I only wish I could have two card accounts on one app. Since I already have the app, I can't seem to use both on one. I will continue to attempt this.
A disappointing fail by Amex 1/5
My husband and I have been Amex cardholders for a very long time and we spend a lot of money on our Amex cards. (Full Disclosure: I worked at American Express in NYC for four years and have been a loyal cardholder ever since.) Despite my admiration for the company, their app is a major disappointment. Despite attempts to use this app over the course of the last two months, I still can't get into it. Because of the way Amex sets up its cards, I am a "supplementary cardholder" while my husband is considered the primary cardholder. However, I have full account manager access to our cards. And yet, I still can't use this app. I get the message "Our System is not responding. Please try again later". Clearly, unless you are the primary account holder, this app is pointless.
Minimal Features 1/5
By T Feldman
Please allow for rewards redemption through app. All other credit card providers allow this via the app. Amex is late. Please fix!
It's alright... 3/5
If you want to just check your balance and be done- it works well! However, it does NOT have many features besides being able to do that.
Available Credit font is too small. 1/5
Why does your designer hate accessibility?
Even with my eye glasses, I have to take a screen shot of the app and use pinch to zoom in the photos app to see the available balance.
Fix your fonts. You have mature adults using this app not just 20somethings.
Reduced member management functions. More AMEX revenue producing functions. 1/5
The current version works but AMEX removed many function I used regularly for monitoring my account and transactions.
The new functions seems to promote AMEX revenue producing services.
AMEX has every right to use the app to increase revenues but I, if only for my annual membership fee, deserve more, not less, features that help me manage my accounts.
I want to know my exact balance when I login.
I also want to be able to see all purchases from all cards.
Pretty good overall 3/5
I wish I could also access my personal savings account just like I can on the desktop website.
Beautiful, yet incomplete 3/5
App looks great. However, I've noticed minute design changes in the last update which are both inconsistent with app global look and are also less easy to use. PLEASE, don't mess with a good thing just for the sake of doing something. Go play bocce or golf. Plus, why we still can't get the FICO score in iOS app?
Amex App Not Updating 1/5
Amex app has been in the que for weeks but, while other apps update, Amex does not.
Good but less features than website 4/5
Good but less features than website
Not good 👎 2/5
By Johanna de Torres
I still can I use my fingerprint
To open these app
Dont install 1/5
It will send you pop ups all the time even when you turn off notifcations. And even after you remove the app! Dont install this anoying app!
Can't even log in 1/5
This app isn't even taking my password. Logged into the website no problem. Changed my password and I still can't login on the app
Continuously Crashes 3/5
By NBS 115
App keeps crashing, especially when I try to sign up for offers and link them to my card. Very frustrating. Won't use it anymore because I have to keep logging in. This is a recent problem. I otherwise would use it once a week. Please fix it.
Works perfect 5/5
By Johnny harbi
Very useful app love it makes things easy no need for a computer to access ny account everything on the app.
My balance doesn't show current 2/5
It's funny my balance NEVER changes, no matter what I spend or what I pay. So frustrating! I shouldn't have to manually balance my account!
The screen does not scroll 1/5
Trying to make a payment and the screen does not scroll all the way down to hit the 'make payment' button. Beats the purpose of having this app.
Fico Score 3/5
Please add View My Fico feature to the app. This is the one of the most useful feature the card company provides to the customer. I can only view this from your website not from your APP. Please IMPROVE!!!
It works but is of little utility. 1/5
All it does is allows you to pay. But it doesn't show pending payments, or change payment dates. Waste of memory/storage space on you me phone. Talk about stupid app development.
Not that useful 3/5
I enjoy the iPhone push notifications for transactions, but that's about the extent of use I get out of this app. Occasionally, I login to see "Recent Transactions," but the main thing that's missing for me is the ability to "Search Transactions" like I can on the Amex website.
When dealing with a merchant, being able to see what has been charged to me instantly would be ideal and make this app much more useful.
Overall a good app
Ok but needs improvements 2/5
Checking your bslance snd making payments works fine. Figuring out how to use your reward dollars is impossible.
Even simple things missing 1/5
By Not for iOS
Even simple things like showing a total for transactions are missing.
Very confusing interface, lists offers in the middle of your transaction list.
Lacking Basic Functions 2/5
Sleek and simple interface. However, there is no functionality to redeem rewards. You can see your rewards balance but not redeem. This app is lagging behind competitors.
Very nice app 5/5
By Ralph Burfdad
Wish it would show payments made by mail.
Helpful ish 3/5
By Zulily lover
When using the app and on the phone the bottom menu of the app is missing the buttons.
Sometimes the number of clicks and decisions to make a payment are cumbersome