How do you log out? 3/5
By Apple Polisher
If there’s a button to log out, it’s well hidden. At least, it’s not obvious. I can’t find it. When I’m finished using a financial app, I’d like to close it immediately and not rely on it to time out. Otherwise, the Touch ID is a worthwhile addition.
Cannot Log In after password change 3/5
By Mr AB3
I can’t log into the app afterwards I changed my password. I entered my username and new password and I keep getting an error.
Before I changed my password, I had a positive experience with the app. I just wish it had more features like Discover’s app.
Satyen Shah 5/5
By Satyen Shah
Really very simple and everything one understand what they earn rewards points and how much money they spend in which stuff . I like this app.
Thank you AMEX .
There has to be more to this! 3/5
It’d be nice to be able to submit a request for a credit line increase right through the app’. This is a prestigious institution, come on now! (Even CapitalOne offers that feature!) 🤣
Even simple things missing 1/5
By Not for iOS
Even simple things like showing a total for transactions are missing.
Very confusing interface, lists offers in the middle of your transaction list.
Not all there 2/5
I have a joint account. My balance does not update when I make payments or if anyone else makes payments. It also does not let me view my points.
This is the best Amex can do for an app? 2/5
They are quick to take the payments....but the rest of the app is awful! Not enough details about my account etc....you can do a lot better AMEX!
"No internet connection" 1/5
I have been trying to use this app for months now. I've only gotten it to work once for me. Every other time during login, I get a pop up saying "no internet connection" and it won't let me proceed. This is the only app on my phone that does this and I've made sure that there are no updates I need to download for this app. I really wish it would work like my other credit card apps.
Great app! 5/5
I really love this app. Works great and I love all the new features!!! Can't wait for when they add FICO score!
Re authorize App each time an update?? 3/5
What is the purpose of re-off the rising and having to contact American Express by phone just to off the rise my phone because I upgraded to the newest version of the Amex app? It’s irritating and pointless, especially when they claim it’s just for minor bug fixes. Not my problem and I should not have to call them each time I upgrade. PS nowhere (that I can locate) trouble shooting for this exact issue on their website even though it indicates to go to their website for assistance. The only choice that I have found is you have to call. Ridiculous. Only one of my other credit cards does this exact same thing, naturally I’m giving them the same review. But I would expect more from AMEX platinum!
It's a good app 5/5
But not as good as discover or chase. Making payments are easy. It's good.
Don’t download the app doesn’t work 1/5
I tried calling them in a few times they can’t make it work for me
Worst customer service 1/5
No Internet Connection Issue 5/5
By DAL Pilot
Repeated problems opening app.
User-Friendly App 4/5
The app is really functional. Mostly I use it to check my balance and make payments, both of which are really easy to do.
No Print! 1/5
Give me an option to print my statement and recent charges.
AMEX App 3/5
Good App for quick balance checks, and local offers. However very basic compared to the likes of Discover, Barclays, and Capital One. Wish you could add FICO score, add bank account to make payment, credit line increase, and update personal info. Good app though.
In the next update, could you make it possible to see the total amount due/ charged on previous statements/previous activity just like “Recent Activity”?
Great app. Easy to use on the go!
Notification of purchases 1/5
By Split Pea Soup
Loved this feature. Now, magically, I don’t get any notifications when I make purchases.
App was working fine now all of sudden I keep getting no internet connection. How was I able to post this Amex?
I like the card, hate the app 2/5
The app crashes about 10 seconds after I log on. I have tried to re-install, it's up to date, but nothing works.
User-friendly and efficient 5/5
I highly enjoy using my amex mobile app. Honestly, even though I’m aware of all my account information and previous transactions, I sometimes just use this app to occupy time. It’s usability is phenomenal and I commend the format and design of the app. There are never technical issues with accuracy of charges and it’s always up to date. I also really like the fingerprint capability for signing in. Recommed!
Waste of time 1/5
Clumsy, poor functionality and just well below what I expected from American Express.
Top-notch AMEX app 5/5
It does what I need it to do. Mostly, I use it to check account balances and to make payments. Monthly statements are also available. It has a number of other features, too, that I've not yet chosen to use. Excellent app.
Balance nowhere to be found 3/5
I find it really frustrating that when I want to find out my balance I have to act as if I'm making a payment and look for the payoff amount.
Also, my spouse and I are on the same account, but he is listed as "primary". On his version of the app, he can see everything but mine doesn't have visibility to his transactions. This is no help since I'm the one reconciling to accounts and paying the bills.
Scam Artists 1/5
American Express will NOT honor their promotional and you will end up stuck with a useless card that you can't cancel without hurting your credit score.
If you want to do a 0% balance transfer I would literally go with ANY company other than these dirtbags
Great app! 5/5
By Ken & Carol DNC
Only problem I see is, there is no way to see activity from other card on the joint account. Security features are great!
Helpful and Awesome..
Extremely Convenient 5/5
AMEX app is great, fast and extremely convenient. It works while I'm on the go, much less time consuming
By El Blanco Diablo
My favorite mobile banking app
More Functions! 3/5
Add credit score feature!
I really enjoy the fact I can log in quick and easy! Customer service is Great!!!!
Good for basic tasks 3/5
One of the best banking sites I say it’s one of the best because you can do a lot of things from the app. Most sites make you go to a browser, but if you’re like me I do most things from apps. I love the Amex app and it keeps getting better with each update
Keeps crashing 1/5
It’s been a month this app keeps crashing. I have the most updated version and installed iOS 11 but still continues to crash after not even a minute of use. It’s very frustrating wasting time to make this work. Amex needs to look into this issue as it was pointed out in other reviews as well
Easy to use 4/5
By Six yuan
Very convenient and easy to use.
Love This App! 5/5
By The Daily Palette
Keeps me in the loop!
Works fine. 5/5
Maybe some people just don’t know how to use their phone? Works fine for me!!
By MohammadHossein zare
Very good app and easy to use app
Simple & Easy to use😊 4/5
Very user friendly!! Great app!
Great App! 5/5
Love the app. I can check for offers, make payments and verify my purchases with ease!
Company is lost 1/5
Unfortunately this app is representative of where AXP is going, poor customer support. It's all about the fees and not the service. Avoid them like the plaque.
A full, dreary experience completely at odds with the premium nature of the Amex brand. Why is 25% of the app dedicated to being Groupon?
Needs More Improvements. 3/5
The App is alright, it is good to do basic stuff and be on top of what's going on on your account, but it is not fully functional like the online website. How about add the feature to put your card on hold in case you misplace or lose it, just like many other cards, like Discover offer this very useful feature.
Update and now won't let me log in 2/5
So. Update app. Now can't log in. Checked online to confirm password works fine in browser.
Good app 4/5
By Trent Dilfer
Allows me check recent activity and pay my bill. I haven't run into any issues with this app.
Plan it/ Pay it suggestion 1/5
I will never use "Plan it", but I would consider using "Pay it". Why can't I use "Pay it" for purchases over $100?? Those are the ones I would want to pay, not the $4 charges.
Best credit card app 5/5
By Skabaknfk jx
I love this app! It works perfectly on my iPhone 7. It is so easy to pay my bill and monitor my account. My favorite feature is that I get a notification every time my account is used with the amount and location, even if my card is not present. I wish all of my accounts (internet, pg&e, other credit cards) had apps like this one.