Overall a good app
Ok but needs improvements 2/5
Checking your bslance snd making payments works fine. Figuring out how to use your reward dollars is impossible.
Even simple things missing 1/5
By Not for iOS
Even simple things like showing a total for transactions are missing.
Very confusing interface, lists offers in the middle of your transaction list.
Lacking Basic Functions 2/5
Sleek and simple interface. However, there is no functionality to redeem rewards. You can see your rewards balance but not redeem. This app is lagging behind competitors.
Very nice app 5/5
By Ralph Burfdad
Wish it would show payments made by mail.
Helpful ish 3/5
By Zulily lover
When using the app and on the phone the bottom menu of the app is missing the buttons.
Sometimes the number of clicks and decisions to make a payment are cumbersome
Has it's days 3/5
By LAB 11
There are days that it works and other times it freezes.
Does what it says it does. I'd like to be able to set a payment date in advance again. Don't know why that went away.
I agree with a previous reviewer in that it would be cool to be able to do more with the rewards program in the app.
The app speaks for its self ...
Poor App 1/5
Not easy to use. Better design to be more intuitive is needed.
Bottom tool bar options 4/5
Unable to use the bottom 4 options when in an call
Can't get this to update 1/5
Tried to install and update for this and now I'm stuck with no app because the update won't download!!!
Poorly designed. 2/5
Not easy to navigate. Main screen doesn't have basic/primary components of what you would be looking for (balance , what's due and when, credit available (separate cash advance and credit, etc ) when logging into your account
Get rid of offers being sprinkled throughout real transactions 1/5
Add more 3/5
Some things that I would like to see in the AMEX App:
1. The ability to book flights and hotels would be great!!!
2. The ability to see what flight and hotel reservations I currently have
3. Overall ability to create travel plans. Sometimes I don't want to go to the website to book travel plans.
Keeps telling me I don't have an internet connection even though I've got four bars and other apps work fine. Useless app as I can't even log into my account!
Could be better 3/5
By ابن اليمن
I remember in earlier versions of this app I was able to drag to refresh to see the new available credit after making a payment. Now I have to kill the app and relaunch it to see the new amount. Could you bring that feature back please!
Personal loan 5/5
We cant pay personal loan by this application,i think that is more easy if we have the information of loan and we can pay by this way
Does not work. 1/5
By Loyal customer - former
If an app simply doesn't work does it deserve even one star? Tried everything but still not able to log in. And it looks like I am not alone either. Pretty disappointing from AMEX.
Login problems 1/5
By Jifnenakj my akxodnmeskksn
Won't let me login with my credentials.. I can login online without a problem.. app has a glitch.
Don't get this app 1/5
Useless. What is the point of having an app like this? Awfully frustrating. I've tried to change my password and it keeps freezing up. AMEX is one of the most profitable companies in the world, a multi-billion dollar operation. But this is like something from an organization on the verge of bankruptcy. Please spend a little money and get an app that is user friendly and good for your customers living in the 21st century. It's comparable to a old company like Zenith still trying to perfect radio when everyone has a color TV already. Ridiculous.
Total aggravation 1/5
Wouldn't accept password so it was changed. Still no bueno. Logged out of account on PC, then logged back in using new password, still this app says it's not. Life's too short.
By AMEX Corporate User
Great app but would really like to see tags available like they are on the portal as well as more filter options when viewing transactions
Need iOS 8 Support 1/5
Keep up the good work amex even ppl with updated versions having a lot of issues and now mobile web-site is trashed as well Nice !
Can't redeem your rewards dollars from the app anymore. What gives??? Come on Amex...
Good app. Feature request: Can you allow users to redeem reward dollars via the app? Thank you!
Ads in account activity 1/5
It's absolutely ridiculous that AMEX has decided to include offers and ads in the activity/ statements portion. I don't want to see ads for hotels while I reconcile my accounts thank you very much.
Pointless app 2/5
I just updated this app, hoping there would be some functional improvements, but alas, no. Two stars for being able to check my balance. Why can't we check our cash back rewards right away? Or at all? With all those extra fees you charge merchants, surely you can get a better app designed.
"it just works" 5/5
Great app overall as it's has the "it just works" attribute, since this app gets heavy use from me and without failure. I like that you can see how much cash bk rewards ive earned and I like that when I make a payment through the app, the payment goes through quickly (1-2 days).
Needs improvements 2/5
It doesn't have the ability to redeem rewards in the app, you have to do it on the full website.
Keeps crashing when trying to pay! 1/5
Am unable to set up payment. It crashes every time. This app is the least intuitive, but it hasn't been crashing. Need a fix fast!
Junk app cant even register 1/5
Doesnt work. As soon as I scanned the car and tried to enter it manually, it says servers down try again
Horrible app 1/5
By Anniebananie 8
Downloaded the app and it forced me to change my password three times in a row. Wouldn't actually save any of the passwords and so now I'm just locked out of my account, what a garbage waste of time!!
Thanks for 30 minutes of total frustration and having me reenter my information again and again over nothing...lame!
Littered with ads 1/5
AmEx has littered transaction history with offers and other ads (yes, both). This is sleazy, obnoxious, and the kind of behavior I'd expect of low-tier companies, not one that touts itself as "prestigious". This severely damages AmEx's image in my eyes.
Bottom menus truncated during calls 1/5
When you are on a phone call, and then open the Amex app and log into your account, the bottom menus are cut off. When you are already logged into your account and then make or receive a phone call, the bottom menus are not cut off. This issue only occurs when you are on a call before you log into the app. Please address this.
Won't open 1/5
By Mad Hatter 41
I've loved the previous versions of this app, but the latest update won't even open. From the other comments l'm reading, it appears that they have a problem.
Excellent app. Now with finger print recognition it's easier to access and view your balance. Great Amex app ever.
Why'd the logo change? Looks super outdated and unappealing.
App keeps crashing after a few seconds of opening, never had this issue before. Using latest version of iOS on iPhone 6S+
Newest Amex update 1/5
What a waste of my time. It will not download. I can read about it but not use it. Stupid.
Good app 4/5
It just works right for me.
Amex Awesome! 5/5
By Posh hair
It's by far the most user friendly!
No FICO score feature on App 1/5
I don't understand why AMEX doesn't list the FICO score on their app if one has an AMEX card that has FICO score feature. Please update to include FICO score. All your competitors provide a customer's FICO score on their apps.
Doesn't load 1/5
I've downloaded this about two weeks ago and it still doesn't work. Keeps telling me that the system is down and to try again later.
App uses location without permission 1/5
I have disabled location services for this app and still get pop up notifications when I go near certain restaurants.
Cannot post-date a payment; no auto-pay 1/5
The app does not offer a way to post-date a payment. Amex also does not support auto-pay of the full balance on the due date. Both of these feature gaps lead to more work for me. It leaves me exposed to the risk that I forget and miss a due date instead of being able to schedule a payment when I have time. Most of my credit cards support both of these features but my employer has selected Amex as their corporate card provider and I do not have an option for an alternative.
I can't log in 1/5
All of a sudden my log in does not work.
Like the card, hate the app 2/5
The updates for the app won't load;second time in a row.
Not working 2/5
App is not working! It says no internet connection when clearly there is! Please fix!
Redeem reward dollards and view credit score 3/5
Please add the capability in this app to redeem Amex reward dollars and to view free credit score. The app currently does not offer these capabilities and it is very difficult, albeit impossible sometimes, to get to these in the mobile website. Thank you!