I get a connection reset by peer error when I try to login on or check existing reservations. I can't look up reservations to add to my wallet. When I board the train I have to use the eticket emailed to me.
Pretty useless 1/5
The app doesn't sync with your account. So reservations you make online don't appear in the app. Also there is no way to call Amtrak through the app. They should at least have the ability to tap a phone number to call them.
Amtrak Guest Rewards is awful and broken 1/5
Amtrak Guest Rewards doesn't load and when it does, every piece of the site can't load, especially the coupons section, awful!
Makes for a great paperweight. 1/5
Haven't been able to connect since their latest update. "The network connection was lost." Literally a worthless unusable app. #bricked
0 Stars 1/5
I'm honestly surprised on how such a big company is not able to put a decent app on the appstore. It's incredible how you can't check the train status without getting a server error (9 times out of 10).
I'm not asking to customize the profile image on my account I'm asking a simple train status, how could you possibly not develop that part correctly?
Only works with a wireless connection 1/5
This started about 2 weeks ago, I am unable to get train status info or buy tickets on an LTE connection (I have an iPhone 7, getting an error message network connection lost).
Almost all functions of the app error out with "could not connect to server". Have been trying it for 3 days now so not a temporary outage.
A little work could make this much more useful 3/5
For starters, why not take a "tip" from the airlines, and model this likewise? information like up to the minute arrivals and departures (using Gps and ADSB). and for the larger stations, provide the track number and at least some local maps. If management knows where the trains are, so should the passengers.
... and fer cripes sake ... do something about the pigeons on Washington's Union Station ... 😂
One thing I hate... 4/5
Great app but the only issue I have with it is that for weeks now I have not been able to "connect to the server". So when I try to login, it wont let me because of this issue. One would think it would be fixed by now but there is still this problem. Other than that, I love using the app and its how easily accessible tickets are.
Cannot connect to server 1/5
I've been getting this error since I got the app. I have tried all different figurations Bluetooth on, Wifi on, different hot spots, cell data only. Will not connect to server. I have a new iPhone.
Just like Amtrak NEC, completely unreliable! 1/5
Classic Amtrak. They probably outsourced the development of this app to some sweatshop overseas. The app constantly breaks, and data get corrupted, rendering the app useless. No push alerts. No ability to add monthly ticket details. No track departure details. No stability. Awful.
Flaws that can easily be fixed 2/5
Reservations via My Trips should accessible w/o knowing reservation #. Senior purchase option should be available. Update system so that we can select seat when purchasing.
Wont let you do anything apart from letting you know that it can't connect to server 1/5
By Kiran Endreddy
What's the point in having an app when it can't do the job it is supposed to be done. Always ends up being"could not able to connect to the server"
Cannot connect to server 1/5
Tried reinstalling and all but still giving me the same error.
By Dj monkeypants
If the app doesn't load they won't let you in the train.
Not quite helpful 1/5
No matter what I enter it says it can't find any matches. This might be because my points don't connect but there's no way to see where the trains go.
Useful app but doesn't work well anymore 3/5
Extremely easy to purchase tickets and pull out ticket with this app. However, the latest version always times out and doesn't seem to work anymore. Please fix this!
Other than that, it would also be useful to have special (student) fares available as a selection in the app.
Should be great, but isn't. 1/5
By G. Ben
Not sure what is happening here, but is gotta be under the hood somewhere. The app drags to start up and when I look for my reservations, there is a serious delay to the pint of failure gathering the info. If when starting I disconnect the internet (airplane mode style) the app starts up immediately thereafter, but of course can't talk to the system that has the info for my trips. So I get out of the airplane mode, try to view my reservation and it sits there with the wheel spinning until the request time out. Perhaps my one star is actually for a horrible server farm somewhere and not the app itself, but the servers are leaving the app dysfunctional. Hope this comment helps get things worked out. PS other network processes elsewhere with the phone and internet seem to be fine.
**update: it seems the trouble exists mostly when connecting via LTE phone networks. I'm on tMobile. Perhaps it's an isolated thing.
Lousy, Plain Lousy 1/5
The ap almost never works, failing even to recognize my trips, despite my being logged on. Dreadful.
Doesn't work unless on WiFi 1/5
As others pointed out, the app worked well for years. With the latest update, however, the app cannot connect to the servers unless you are on WiFi. I've been frustratingly been trying to access this for days with no success. I've uninstalled the app, restarted the phone, and reinstalled the app with no success. I've turned off and later on the cellular data for the App with no success.
Useful app but needs a few more features to make a valuable necessity. Let's start by showing my current reservations when I log into the app, instead of asking again for my email address and reservation number. Other travel apps do this as a default. Another useful option would be to display my tickets for my trip electronically within the app. All in all, a good app though.
Hate the app 1/5
Can't save trips
Can't save invoices
Frequently doesn't email invoices
Not built with the customer in mind
First time user 5/5
This app is much more user friendly than when I was using my computer. Very easy to add next connection station w/reversal function of last station making it the departure city for next leg.
Ruined my trip! 1/5
App straight up doesn't work. Cannot connect to server. Are you kidding me?
It always had quirks, and could have had a couple of minor tweaks to make it great, but now it's just broken.
Checking train status and ticket status (for multi-ride tickets) just doesnt work anymore and throws out a connection error no matter how you are connected to the internet. Makes the app fairly useless.
Longer term quirks: no apple watch integration (would be great to have realtime status on your train displayed there, instead of having to look it up and constantly reload it), if you don't close the app it doesn't refresh the day (frustrating when checking train status), constantly kicks you out after logging in, constantly forgets your passes and tickets making you have to find them again and again.
So much wasted potential.
Almost nothing works on this lazy poor app 1/5
Almost nothing works on this lazy poor app
Almost nothing works on this lazy poor app
Network connection was lost -- forever! 1/5
Ever since I updated to the latest version of the app, it has stopped working unless I am on Wi-Fi. No matter how strong the carrier network connection is, it spins for a while and says:
The network connection was lost.
This is really frustrating and makes the app largely worthless while on the train, since the train's Wi-Fi is generally pretty flaky.
Worst travel app on the market 1/5
When the cost of an Amtrak ticket is equal or greater than air travel, you'd think their app would be on par with major airlines. However if you purchase a ticket on the website using your member number the ticket doesn't automatically register in the app. There is also no way to review your recent trips to ensure points from previous trips were credited.
Was a great app 5/5
By Turbo taxi
Until they started deleting the search all trains within the last hour. You have to know the train number if you look up within the last 60 minutes of the trains arrival.
[The Amtrak website couldn't handle dropping one of the connecting trains from a round-trip reservation, so I had to do that over the phone] This app keeps showing that connecting trip even though it's been cancelled and refunded.
The app's map shows pushpins for station locations, but no lines to represent track, so there is no way in this app to visualize how to get from one station to another, or whether a trip is rail or thruway bus service.
To easily sends you to neverland. 3/5
Hard to find what you need. Message that it did not work but it goes through any way. Cryptic! They had fix the connection between the rewards system & Amtrak.com but it is broken again. Having to sign in numerous time. It takes a long time to navigate and complete a trip purchase, especially with a hotel added. At one point it was stuck in Louisiana but just before I was in New York which is where I was going. Needs improvement.
As much as you can expect 1/5
This app is useful until it fails when you need it, like pulling up a reservation as you're boarding a train.
Can't log in 1/5
This version of the app is useless: can't log in because the log-in page displays with the text-entry part "above" the part of the page that displays on the screen.
Horrible App 1/5
This app does not work for iPhone 7! Keep receiving an error that says I'm not connected to a network. I have deleted and re-downloaded the app and restarted my phone multiple times. Please fix ASAP!!
App works great, but regularly get an error 2/5
This app works great for booking tickets and displaying etickets, however, a message that says " Cannot connect to peer" keeps coming up, preventing me from buying or displaying tickets. This needs to be fixed to make the app usable again, and I have reason to believe it's not my phone (same issue over multiple devices; reinstalled app).
Not Sure Why This Exists 1/5
I've never been able to connect to the network with this app - any time I try to actually buy tickets I get an error saying "the connection to the network was lost". Much easier to use Kayak.
Doesn't work Well 2/5
Everytime I try and view tickets or enter my Resvervation # and Phone # it keeps saying cannot connect to the server! Like what the heck! That's total inconvenience with us that like to do mobile ticketing
Great! Very simple 5/5
Very surprised to see how simple this app is to use.
All aboard Amtrak 5/5
I love this app go and get it
Unusable due to bug 1/5
Anytime I try to login, I get an error that says "connection reset by peer". One time, it finally let me login but when I tried to view my ticket, it gave me the same error.
Great way to make you angry 2/5
There were glimpses when tue app worked the way it was supposed to. But like many of the other reviewers, error message kept coming up with connection issue. Having an app should bypass the need to go the amtrack.com, however this app is terrible and the website was much quicker and easier to use. What is the point of this app then??????
Last update broke the app? 1/5
With latest update, any attempt to check schedules or purchase tickets returns a server error message. Thought it was an outage initially but have been getting same thing for several days now. I even tried uninstalling and reinstalling to no avail. Please fix.
Never Works when I need it 2/5
Every time I try to schedule a reservation the app gives me an error. If I have to use my computer to book travel, what's the point of having the app!
Need fixing 1/5
The app would be good enough if it worked correctly. The connection to the server is often failing for long period of time. Which makes the app completely useless.
Server Connection Makes App Unreliable 1/5
I get a server connection error about 75% of the time, which prevents the ability to see the train schedule or status.
Most functions unusable. 1/5
By PS & DS
Most functions of the app are not usable due to "network connection lost" errors. Forget about checking train status - it doesn't work.
This app stinks 1/5
By In a hurry 74575378
The one positive: you can get to the information.
The rest: it is terribly cumbersome. There is no way to get status updates.
Doesn't work over Cellular 1/5
It worked and now doesn't? Keep getting Network Failure error. It works over Wifi but limitation makes app not very useful. Please fix.
Good app, when it works 3/5
I use this app on every trip. Lately the status of the train is is either wrong or won't load. Other than that it's a good app.
Doesn't work on cellular data 1/5
Used to work fine. Now it only works when connected to wifi. When I try to do ANYTHING in the app when I'm using cellular data it just says Error - the network connection was lost.
Completely useless until they fix this. I deleted the app, reinstalled, same issue.