I wish I could give negative stars.
Needs to be fixed 1/5
I can't use the app at all, since the upgrade. Not cool! Fix it!
Horrible app 1/5
Did any one test this. It is impossible to navigate and keeps getting stuck. Way to go Q C.
Lack of updates 2/5
Cannot find if my train will Canceled because of the wildfires on the California coast. The only update is three days old very frustrating. I would think these fire delayed cancellations would be prominently displayed
This app makes you want to fly 1/5
By The Rologist
This is a downgrade not an upgrade. The old app was so much better. Hey folks I make a reservation the ticket shows up in the app. Don’t make it a treasure hunt. Really freaking simple.
not a fan of the new update 1/5
i feel like the older version was easier to use. i don't remember having to reenter my destinations every single time i book a ride as i have to in the update. also the most annoying thing is the screen/buttons are overly sensitive and it clicks whatever my thumb touched when i try to scroll.
and it'd be nice if it saved credit card info so i don't have to type it in every time..
Not clear anymore. Screen is a mess. Freezes very often. Please fix!!!
By Giddy up n go
Won't accept additional passengers. Freezes when trying to tap "Done"
UI improvement, but everything else is worse 1/5
In general, the app is clunky, slow and does not always work. The app often takes minutes to open. Also, changing reservation sometimes doesn’t let you select a date. The screen just freezes.
The old app was ugly and had its pain points, but at least it worked.
Apple wallet support 1/5
One of the nice things about the app is that you can use Apple wallet to store your ticket. Not sure what has happened but now when I click “add to Apple wallet” the app says “downloading eticket” and then nothing happens and no pass is in the Apple wallet. I’ve tried reinstalling the app to no avail. Please update as soon as possible.
App not functional! 1/5
Horrible app. Just installed on my iPhone. Cannot select a date. Can only select today or tomorrow. Deleting this crappy app. Really Amtrak???? Get your act together.
"No data connection..." 1/5
I cannot purchase anything thru the app since the update. It constantly says "no data connection. Please check your network and try again." So I logged out, delete app, and downloaded it again hoping it'll work. The same "no data connection.." Message pops up when I try to log in. Now I cannot log on. Also, once fix please add the option to purchase tickets with reward points. I'll continue to use the web page until fixed.
Can’t Add Pass to Apple Wallet 1/5
The app has a function to add the pass to the Apple Wallet but it appears to be broken. Attempting to use the function leads to the user being displayed the loading icon with the “Downloading eTicket” text, but it fails to invoke the Apple Wallet confirmation screen. This is extremely inconvenient considering that the app signs the user out everyone once in a while which leads to the waste of mine and the conductor’s time.
Can I un-update it? 1/5
I don’t know what I can add to all the complaints! I hope Amtrak fixes all the problems with their update! As soon! The old version was great!!!
Complete Garbage 1/5
The newest version of the app is awful. The old app worked great - no idea why they couldn’t leave it alone.
2 major bugs:
1) I cannot add my multi-ride ticket to Apple Wallet. This has worked for years in the old app.
2) The December update of the old app introduced a bug where it doesn't show the status of a train after the train has departed, even if it is still in route. This bug continues in this version.
I reported this with screenshots to your support and the only response I got was a canned answer telling me to make sure I was using the latest version of the app.
Listen to your customers and revert to the old app or fix this train wreck (pun intended).
Does not show status of late trains from 12/05/17 on 12/06/17 1/5
Train 21 to San Antonio, where are you? Your 6 hours late and now I won’t know when you start moving. Gee, you would think a date option would be available.
App doesn’t work 1/5
Can’t add a second passenger and finish a reservation because it freezes up every time.
Apple Pay is missing 1/5
What a terrible upgrade !! Worst ever I have seen so far for any iPhone app.
So many working functions are broken in this upgrade.
1. You have to fill up all your details for every purchase.
2. Wouldn’t remember your reward number.
Can I get the old app back please. I promise I would never ask for any update ever.
Apple wallet ride pass doesn’t work 3/5
No serious complaints except that the apple wallet functionality doesn’t work. It offers you the option of adding your multi ride pass to your apple wallet but then it doesn’t work.
Can’t add multi pass into wallet 1/5
You can’t add any of your tickets that are multi into your wallet.
Very frustrating 1/5
By ct train traveler
Not able to select date, totally useless. I have just taken the local commuter train instead due to not having time to call for reservation since the app and online does not work
Can’t cancel ... too many ads. 1/5
Looks flashy but function fell victim to form. Too many ads and I can change the date of an existing reservation but can’t cancel it out.
This was not user tested.
Wallet interface broken 1/5
By Tapatalk Critic
Cannot send multi-ride ticket to wallet. Support link broken. Prior version worked fine.
The new version is simply useless. Not worth having...
Can't book tickets for future dates 2/5
On my iPhone 5 running iOS 10.3.3, the calendar card that springs up when selecting a departure or return date seems to ignore all touch input, except for the "Back" button in the upper left-corner.
(I'd say that's a pretty significant bug for America's Railroad to leave unpatched for over two weeks during the peak end-of-year holiday travel season...)
Major Glitch with Apple Wallet 2/5
For the most part I like this app. Handy to have schedule updates and electronic ticketing. One huge problem with the new version is that I can no longer save my ticket to Wallet. The buttons exist, but they don’t work. It says “downloading ticket” then stops. Frustrating to have upgraded versions loose functionality.
New and worse 2/5
The old app worked well, it was easy to navigate and worked well. This is awful.
Can’t add ticket to Apple wallet since update 2/5
Can’t add ticket to Apple wallet since update.
Horrible upgrade 1/5
By Chamito Candela
Previous version was awesome, upgraded version is almost impossible to see as the characters overwrite each other.. I carry a small phone (Iphone SE) and this upgrade seems like a joke. Can not be called an upgrade but a disgrace for the development team.
Chris S 1/5
By Ryan Shar
You screwed this one up. I can’t see current reservations. Now have to manually enter res #. Want is the point of the app now. Don’t fix things that aren’t broke.
Returning to paper tickets 1/5
This new upgrade is nearly unusable. I'm returning to printing paper tickets which has suddenly become faster, easier, more reliable, and less stressful than using an app.
Where to even begin... the UI is a cluttered mess and is filled with conceptually irrelevant stock photos that consume half of the screen. In the old app it used to be possible to see relevant information at a glance and access it with a tap, but now it requires an absurd amount of scrolling. This design change would only have been marginally terrible, except that the developers have chosen to implement non-standard UI buttons that are activated whenever you stop scrolling and your finger just so happens to be on top of a button. After accidentally switching pages and selecting options more than a dozen times while simply trying to scroll, I gave up in frustration and used the website.
Note to the developers: please look up the principle of "progressive disclosure". The usability of your app will tremendously improve if you apply even a naive understanding of this concept to your design.
Pulling up tickets for the conductor to scan is difficult to navigate to, requires multiple taps, and is surrounded by other useless UI garbage. This is not good when I'm in a rush and have my hands full. The app description claims that this screen is "customizable", but after 15 minutes of searching I have found no such option.
To save myself the frustration of pulling up tickets through the app, I exported them into Apple Wallet. The tickets visibly show the correct departure time, 10:30am PST, but I was awoken early in the morning by an alert that my train would be leaving at 7:30am. In a panic I thought that I had purchased a ticket for an incorrect departure. Nope, I was correct, and the best I can surmise is that the app developers are unaware of the concept of time zones. It sure looks like I was being shown alerts in east coast time rather than west coast time. These departure alerts continued to pop up three hours early through the duration of my travel.
So then my train was delayed by an hour. It sure would be nice if there was some sort of app that could tell me when a train is delayed. Amtrak should build one, because the current app certainly isn't capable of this.
Amtrak - I realize the allure of building a fancy new app from scratch. Someone in upper management got to spearhead this project and felt really good about themselves. You found a low bidder who was able to present you with some shiny UI graphics and everyone was excited. But you have created a fundamentally inferior experience that does not serve your passengers. Please take what you've learned from the previous app and build upon its successes, rather than throwing it in the garbage and making things needlessly difficult for your customers.
You have created a broken service that you forced upon me during one of the busiest holidays for travel. This has damaged my trust in Amtrak and will make me strongly consider other travel options in the future.
Can’t send boarding passes to apple wallet anymore 1/5
Not sure why they needed the redesign. Old version worked fine, and as others have noted, there are serious bugs in the new version. My biggest gripe: I can no longer send multi-ride tickets to apple wallet. There’s a button to do this, but it just doesn’t work!
Can’t add tickets to Wallet 2/5
Thanks for adding the ability to buy multi-ride passes in he last year or so. I buy a monthly pass and then add it to Wallet. However, the latest update made it so that the Add to Wallet functionality no longer works.
Pretty good but bug w/Apple wallet support 3/5
I actually like the new version overall better flow and design. But 75% of what I do with the app is pull up tickets. Sometimes it cannot find the reservations and I’ve never been able to get it to sync with Apple wallet. The older versions never had these issues. Please fix!
Broken Add to Apple Wallet Functionality 2/5
Passes no longer successfully sync to Apple Wallet. The UI is there but the feature doesn’t work.
Monthly Pass Won’t add to Apple wallet on IOS 11.2.0 3/5
App was “Ok” until this morning. Could not add my monthly ticket to my Apple Wallet for December 2017. Worked last month. Probably due to latest IOS - 11.2.0 - that I installed over the weekend. I tried uninstalling the Amtrak App and re-installing it. Did not fix it. Please fix Amtrak!!!
Nice try... 1/5
Interesting new look. Good improvement there. App no longer shows existing reservations on your account when you are logged in. You will have to manually enter the reservation information.
Update: Still no unified reservations. Manual entry only. Have to copy and paste reservation code into iMessage. Send to self, copy and paste into app from iPhone.
Time zone error in notifications 2/5
Notifications seem to assume that departure times are in the Eastern time zone, so on the west coast, the notification indicates a departure 3 hours earlier than actual.
Unremarkable; minimum viable product 3/5
App functions as intended but is cluttered with too much information rather than functionality. The Apple Wallet ticket doesn’t have any status’ or any other information forcing users to use the app.
Would be significantly more useful if track numbers were posted.
Horrible App 1/5
By Beyond frustrated in NJ
I have been trying for hours to book a January trip on both my Ipad and Iphone. The date field does not work so I can only book a one way trip for today- ridiculous.
I have tried to review this app 3 times and each time my various versions of "frustrated" have been taken so it cancels my review.
This app worked successfully in the past. I am not sure what upgrades were done to it but
If I could score it ZERO stars I would. I will be driving in the future!.
App terrible 1/5
Can’t find my tickets, will not even search for them. No wounder people hate Amtrak. After 10 years in Europe, even those less advance places like Hungry does a better job
Recent upgrades make app unusable 1/5
The old version of the app worked flawlessly. The more recent updates have rendered it all but unusable.
With the new redesign, you now cannot click on anything. You can try, but it never registers the clicks and sometimes will freak out on you, as if you've clicked something ten times in a row. It will also (on the rare occasions it actually registers a click) select the wrong data on screen.
The UI is also unreadable and unnecessarily makes you wade though endless, confusing, poorly-laid out menus to select anything, and leaves you uncertain if you've even selected the correct option.
Even calendar doesn't work. 1/5
Please bring back versions 2.x!
Unless I'm traveling 'today' or 'tomorrow' I can't book a ticket. And the new UI requires so much scrolling, it's hard for me to keep track of what options I'm considering.
Please bring back versions 2.x!
User UNfriendly 1/5
The old app was great. Easy to navigate. Your trips easily accessible from the Amtrak home screen. Now the app is disjointed, the fonts in the app don't fit correctly and the design overall is pretty unappealing. Ugh...
Horrible user experience 1/5
When you search for a booking, if unavailable you are presented with a not-user friendly error message “No Amtrak service matches your request. Please try different stations. [108A]”
What it should do is tell you what is unavailable (e.g. no connection available, train or specific legs are booked, etc.) and offer alternative dates. Not all travel booking attempts are same day Acela trips.
By Discrete Genius
Cannot “Add to Wallet”. It doesn’t give any errors, nor confirmation. I keep pressing it over and over but it never shows up in Wallet.
Good design update, but buggy 2/5
By Deathlok Don
When I scroll, every time I put my thumb down on the screen to scroll, it selects the train ride from the list. Your click handling is too sensitive in the list view.
Why do I have to type in my payment info every time? 2/5
Why do I have to type in my payment info every time I want to purchase a ticket? The inability of the application to store payment information greatly increases the amount of time it takes to purchase tickets and greatly reduces ease of use.
Monthly pass not working 1/5
By Annoyed in Fairfield
I can’t get my monthly pass to download into the apple wallet. It has worked great for months now i can’t even find any Amtrak information on my wallet. App says it has downloaded but I have nothing to show.
It’s Okay 4/5
By Eze II
Caveat: I book rides on my laptop via the website so I can not rate that functionality. Then I put my reservations in Wallet so I don’t have to come back to the App. Sometimes I do some minor travel searches but no heavy lifting using App. If there was no Wallet integration, I would be very unhappy. Every update forces users to sign in and find your reservation again in this App, apparently. However, my reservation, including a link to detailed information, was still in my wallet. Depending on this App would lead to a panicky situation if you didn’t realize an update occurred and you don’t remember the darn login PW. Don’t depend solely on this App folks. Decrease the stress in your life. LOL!