This app is horrible. I've since deleted it and started just using safari to navigate to the Amtrak website.
1) Connection is always reset(while I have full signal LTE)
2) Constantly have to re-login when switching between rewards and trips.
3) I've been unable to get anything to load into my Apple wallet.
BLUF....waste of space
Easily the worst app on my phone 1/5
By Thighs chiffon
Doesn't keep your reservations on the app. You have to recall them using the reservation number (who remembers that). Making a reservation is straightforward which is nice.
But having to input reservation number every single time to get your boarding pass is just ridiculous.
Fix this please!
Bicycle reservation 3/5
I would use this app if it offered bicycle reservation functionality
Basically worthless 1/5
Doesn't update on late arrivals or departures. Train is sitting 7 miles from my destination just sitting here. No employees anywhere to ask for assistance. App still tells my ride its on time but should have been there over an hour ago.
Poor app 1/5
By Joel Lev
A question: Almost half of Amtrak's reviews are "poor". Does Amtrak care?
Horrible app. 1/5
I got as far as selecting dates. Consistently crashes or errors out.
Worst app ever 1/5
By Robots so
I noticed this app had poor reviews but I thought hey how bad can it be. Well I've added personal info only and I've already had to log back on 4 times. Too much trouble. I'm deleting.
ALLOW THE APP TO ROTATE! 1/5
Fix the app so I can view it horizontally. Exclusively vertical is SO annoying on iPads! (And iPhones too)
Transformed my train ride 5/5
For tracking on time performance of my train in real time, this app is great. I'll depend on it before and during any Amtrak trip I take from now on.
Not working! 1/5
The app is not working!
I'm unable to search or book a trip.
App is horrible 1/5
Unreliable keep getting "Error reset by peer". Beyond frustrating- POS
Good grief 1/5
I take the train every week and boarding is like clockwork at this point. For the past three weeks I've used the train, the app has been down. I never know how long those consistent delays will be due to the app not functioning when I check my train status. As a result, I spend hours stuck at the station because I don't know the train is delayed until I get there. This is ridiculous for an app to be down for three straight weeks. Get an update for your app Amtrack.
Excellent with extras 5/5
By A W
Like the extra data about stations. Layout is clear. Adding my tickets to wallet also worked with out problem-- use menu in upper right. Checking on trainprogress also went well. Also like the information about career options--unexpected.
Wish PDF maps were available.
Good basic app 4/5
There are many limitations to this app but for simple, straightforward transactions it's pretty good. Anything more complicated than a simple ticket purchase and I have to login to the Amtrak website. I'm disabled and can't purchase a disabled fare with this app and must go to the website. There's a lot of room for improvement.
It worked well enough. It's an e-ticket, scheduler and purchasing app. Adequate
The app will not book tickets. Continuous communication errors. Eventually one gives up and has to use the conventional website at AMTRAK.com.
Doesn't let me log in or create a new account 1/5
By Gray Gailey
Frustrating. Wanted to use this on the go but couldn't log in or create a new account therefore I can't access my tixs.
99% useless 1/5
I just wanted to check times/prices for a trip and after I selected my locations and times I get "Connection Timed Out". This is 2017 people! Update/fix your app if you want to keep with the times!
Where is the customer service 1/5
How can one of the largest modes of transportation have such a subpar app. You cannot get the status of a train and the app gives no assistance!
Like the trains, you never know if... 2/5
By LI Lunchbox
Constantly suffer "connection is lost" error. Really? Lost connection? The only app that dies every time.
Couldn't connect 2/5
For the entire day app could not connect. After changing my train, the app never updated with new info.
I'm not sure what the purpose of this app is. I had a 3 leg trip and thought I would be able to use the app to keep track of connections.
My first leg was an hour late, and I couldn't find any info on this app. This app just tells you where the stations are!! I can use maps for that.
Frequent and disruptive connection issues 1/5
Fails to look up station, ticket or train status over 50% of the time. Decent interface, but really unusable service. Just use mobile webpage instead
Network Bug Prevents App from working off WiFi 1/5
Can't use the app over cellular. It will only connect when on wifi. Will revise this review when developers fix this bug. Otherwise, convenient in theory.
Take reservation but won't show it 1/5
By DUNGAN FAMILY ACT
I just switched from the galaxy to iPhone and the biggest problem is now when I make a reservation it's not saved. It is a real problem that I have to keep a copy of the reservation number and enter it EVERY TIME I need to board. Never had this issue on the galaxy, all my reservations were on a bottom ticker on the app. FIX THIS!
I feel like every country in the world is updating they're infrastructure and apps
Except here in USA.
NO INFORMATION WHATSOEVER when a train runs late or how to pay tickets by app.
Welcome to America !!!!
What Happened? 2/5
Why did they make it more difficult to get to my reservations and etickets? The app used to show upcoming trips, which I could click to get to my tickets. Now it tells me I don't have any upcoming trips until I enter the reservation number and my phone number. That's not security, it's just time consuming and annoying.
Please add ... 3/5
True iPad support
Senior ticket purchase selection
The app reflects the company 1/5
By Worst. Reliability. Ever.
While the app may be reliable for five minutes of use, it's hardly worth downloading when Amtrak delays or cancels your train every time. In my past three trips from Bellingham to Seattle I have taken one train that was 40 minutes late, one bus when there were service difficulties when the train broke down and I have stayed home because the train never came and they provided no alternative services. The company did not reimburse me for the difference between the bus and the train. Better to walk for two days or weeks to wherever you're going. Good luck.
The app absolutely never works .... every time I go to check a schedule it cannot connect and I get a "host error"..... I would excuse one time - however my colleagues and I all routinely have to remove and reinstall the in the hopes that it will work for even a brief shining moment. Amtrak needs to invest in an actual functional app this app is a JOKE.
Have used this app before and quite handy to check stations, schedules, and book tickets.
This ap seems good on the surface but... 2/5
By Red on Rails
I wanted to check the status of my train but didn't have the number... why can't you check the status of all trains from a particular originating station without entering the exact train number...cmon Amtrak it's not that hard to write a user friendly ap....sheesh
Deserves 0 1/5
Still stinks. Useless.
ALWAYS ALWAYS ALWAYS ALWAYS-"The network connection was lost" 1/5
Whenever I try to purchase a ticket it will let me select the dates and times but then when I want to confirm my ticket selection it says "the network connection was lost." Wasn't always like this. Awful version of this app. Absolutely hate it.
Breaks Often 1/5
This app is good for buying tickets but not reliable. It is frequently down and produces inconsistent results regularly.
Great app, however... 5/5
Network Connection Lost 1/5
This has been a persistent issue for the past 3 weeks. App is completely unusable. I've spent too much time already. Bye bye Amtrak.
Could not connect 1/5
By Atanu R
I downloaded the app but could not connect. It says connection is lost.. Not sure..
It's ok to just simply book a ticket. I'm not always certain that it applies my purchased tickets to my rewards. Also EVERY time I want to check my rewards I have to log in. A bit annoying.
Worst app and even worse customer service 1/5
The app does not work unless connected to wifi. Not really helpful when you're on the go at train stations without wifi, but regardless, it should work over a cellular connection considering this is an iPhone app! It used to work just fine then they updated something and no more. I've contacted customer support regarding the issue, to which they've replied once and never again. Have sent 8 follow up emails. They don't care.
Doesn't work 1/5
The app has potential but it always says "connection interrupted" etc when I try to log in or search for a train, so it's essentially useless as it is now. Please fix!
Why have an app that doesn't work? It only creates frustration.
"network connection failed" 1/5
By formerly broke baron
app is completely and utterly useless, it no longer works. The second i search for my train i get an error message, it's up to date and my phone has full service and wifi, it's a bummer. The app used to be easier. What's the point of even having an app anymore..?
For unexplainable reasons, Amtrak requires separate login credentials for the travel site and the rewards site. The app does not remember the rewards credentials and requires sign in every time you go in and out of the Amtrak Rewards section which is infuriating
Does not recognize its own trains. 1/5
Looking for updates for a well-known Amtrak route. The app consistently states that the train is not an Amtrak train.
On the web I checked the status of the the train and it provided the appropriate information.
Perhaps I'm missing something, but this is poor.
Save yourself some time by not downloading this app. Use the browser instead
Network connection lost 1/5
Network Connection Lost
Network Connection Lost
Network Connection Lost
Most annoying app ever, useless!
Positive experiences 5/5
Despite what everybody else seems to be seen in the reviews, I have yet to find any difficulties using the app.
No connection! 1/5
Always say "network connection lost" !
Faulty and Incomplete 1/5
I have attempted to use this app for commuting and travel. It lacks alot, to track to listed stations or refer to smaller destinations. Payment turns into a maze. This form of scheduling should be updated, it probably would increase the amount of AMTRAK's riders. 😎