Needs improvement 2/5
Can’t edit anything. No fingerprint login for iPhones.
Not very good 2/5
No information for first time rider. Have to search for information. Need to revamp the sight to allow first time riders to get information easily. Like to how many bags you can carry. Is there a jack to charge my phone.
Very good the station call about 4 pm to tell me that my 11 pm train would be late. That was nice
Unreliable just like the trains!!! 1/5
Need I say more
I hate this app. It doesn’t work for crap!!! 1/5
By Raquel Q
I hate this app more than anything!
IT DOSEN’T WORK!
Random functionality in all aspects 1/5
One of the worst apps i have on my phone
By Will I am 007
Works ok but you can not edit your profile info.
Not compatible with iPhone 8 (iOS 11) 1/5
Does not work on latest software update on iPhone 8. I cannot purchase tickets. Mobile site isn’t compatible for ticket purchases anymore either.
Good but could be better 4/5
By person who leaves reviews
This app is good and does its job well. This is good for tracking your train and determining what time your train will arrive and when you should arrive considering Amtrak’s, “varied” schedule. My only problem is I wish you could get a schedule on there for each station. Over all great app just needs a schedule.
I like it 5/5
It tells me if the train is late or not. Whether I'm waiting to board or waiting to get off at my destination. It's also handy to check prices.
Ticket lookup doesn't work 1/5
Password verification looks like it was designed in 1999. Eticket lookup doesn't work. Can't believe I wasted 15 minutes on this crappy app.
MVP app might get a pass for these flaws but this is a commercial app from billion dollar business.
Why do I have to enter reservations and verification number to view upcoming trips when signed in? It seems like the system should just pull the data for my account and give me those options to filter if I want. Makes the app a bit pointless if I have to dig around my email for the reservation info. Shouldn't it all be in the app?
Rewards member doesn't have information 2/5
I am an Amtrak rewards member and tried to login so that I could pull up my future trips, use my phone as show the conductor my ticket, etc. even after logging in, I still have to manually type in my train and reservation information every time! Isn't all this information connected to my rewards number? Am I expecting too much?
Charges not clear when changing/upgrading reservations 1/5
Make sure you understand Amtrak seat fares before upgrading. While traveling for business decided to upgrade my return seat from coach to business class since when I made reservation website said seat was not available. Checked the morning of the return leg and found seats available, followed process but cost difference was not clear. The app showed all new amounts in parentheses an accounting practice that typically represent credits, so when asked to pay $64 it appeared I was getting credit for original fare and then paying fare + upgrade fee. What I actually ended up paying was a 123% upgrade fee or as their customer rep said the difference between what I paid and the highest fare for that seat.
App continues to crash at critical moments 1/5
I used the app up until my day of travel. But when I needed the app on the day of my reservation, it continually crashed. Thank god I had an email confirmation saved. Also the app gives no information of track number at station or services of the train you are traveling on.
Keeps Closing 1/5
By R. Magnum
It would help if it didn't all of the sudden start closing the minute I opened it.
Constantly crashing 2/5
If maybe it didn’t always force close and crash, this may actually be a useful app.
0 stars - doesn't work 1/5
The app crashes as soon as you open it. 100% unusable
App crashes immediately after opening 1/5
Completely useless, can't get it to work - have tried all troubleshooting for a crashing app (re-downloading, hard reset, etc. ) to no avail. This is not happening on any other of my apps so it's an Amtrak app fail - and after reading all these lousy reviews I'm going to delete it.
New update doesn’t work! 1/5
By Mom in CT
I have used the app faithfully and am traveling today. Last night it updated, and now the app (where my ticket is located) won’t run! It shuts down every time.
App doesn't open or work 1/5
The app won't open. It force quits every time even after redownloading and restarting my phone. Can't get my tickets now.
App crashes with the latest iOS version 1/5
By NOVA UAV Guy
The title says it all. This really needs to be fixed. I tried to use it to purchase a ticket this morning but was unable to do so.
App crashes with iOS 11.2 1/5
App doesn’t work, crashes every time
App opens briefly and then crashes and closes. Typically, love this app but something happened with the update. Completely unusable.
Crashes upon start. 1/5
When I try to log in. iOS 10.3 iPhone 7.
App trouble 2/5
The app keeps closing out by it self everything I try to open it.
Browser Res. Doesn’t Sync w/ App 3/5
App works just fine, but users will find unexpected behavior.
Despite being logged on the Amtrak iOS app, Amtrak member reservations made on a desktop browser do not appear on the app’s My Reservations section (under Menu). Users are forced to look them up using confirmation # and purchaser email address. Even then, no option exists to add it to “My Reservations” within the app.
It’s likely this is not the “apps” fault, and databases are likely not able to talk to each other. That said, app designers should provide users a clear set of breadcrumbs to work around this issue.
Amtrak is terrible 1/5
The app is bad and so is the company. F you amtrak
What a lack of vision 1/5
This thing makes you guess which stations you can travel to by train from your location. Select the “wrong” stations, and you get an error message “sorry”, but there is no service between the selected stations.... you get to guess again! So just keep guessing until you get sick of it and call Amtrak for the info. How about the most obviously useful thing you could do, which is to list selectable valid destinations from any chosen terminal. It’s so obvious that it’s near painful to have to actually suggest it. Oops! You guessed wrong! Try different stations. Seriously.
Unstable, full of dead ends and frustration 1/5
Many impossible dead ends, non-sensical modal dialogs that you must try all possible paths to move around. In the end it is possible to buy a ticket, but easier by phone.
Nice App 5/5
By sasha mom
I think it’s great! All the information I need.
Can't find passes 2/5
This app has the potential to be great, but has some problems:
1. Just bought monthly pass at counter, they looked me up and found my guest rewards #. I get on train and open app and it doesn't know about my pass, knows my guest rewards # tho.
2. Connected to wifi on train. Later that day I get on train to return home, conductor comes by, I open app and it doesn't show my pass. Reason: I had not opened browser and agreed to wifi contract.
3. I want to see status of next train, hit train status, it wants to know train number, I have no idea what it is. Why can't it use my location to find next train coming each direction and let me select?
4. I went to the "find reservation" page and entered my reserv. #, which was of the form "4852B9-21OCT15", then entered my email, then decided I should copy the reserv # in case it didn't find it and I had to retry w/phone instead of email. But when I tapped the reserv # field to select and copyit, THE RESERV # DISAPPEARED, and I had to enter it again!
5. I then clicked on "find reservation", but it said the number was in the wrong format, even tho reserv # was right off the ticket!
6. I then took a guess that maybe it wanted the date portion of the reserv # omitted, and tried that, and sure enough it took it. But then it said the reserv can't be displayed by the app, or has been cancelled. Neither of these is true! Amtrak customer service was also unable to help me get it working for me.
7. Unrelated to app but another problem: I resorted to using emailed pdf of my ticket. But I wanted to add it to Wallet since I use that app for such things, but you cannot add the Amtrak ticket to a wallet (like you can an airline boarding pass).
You don't even need your tickets with you!
No WiFi no deal! 1/5
I have internet in my phone, but it requires wifi!!!! I need to access it at the station and it doesn't work!
The app worked reasonably for ticket purchases and and reservations for my few travels. However the app is horrible in terms of tracking the train progress, identifying potential delays or even showing where the train is at any given time. On a map! My flight tracking app has performed this function for a few years now
Jesus Christ 1/5
By Marley Rand
Obvious missing piece 3/5
The thing I always want to look at when looking at train travel, is a system map. A visual representation of where the train system can take me and how it will get me there. This app, which should provide a graphical map of the Amtrak system easily, just does not do that. What a missed opportunity.
Can't even checkout ticket prices 1/5
It says no same day train connection available but the day picked are completely different. I don't know why this app doesn't work.
Station selection does not work 1/5
When selecting stations to purchase tickets for, when searching under cities, it won't load any. The map does not load many major stations.
Needs improvement 2/5
App is slowly getting better. Still lacks LastPass or 1Pass support. no Apple Pay. Basically they make it really hard to buy from them.
Can't go from SAN DIEGO to Seattle error and no explanation 1/5
Need explanation to fix errors????
I love this app 4/5
Only two things I can think of to make it better.
1. Ability to see various routes that are available.
2. Retained memory of my previous trips.
Needs routes & schedules 2/5
Many of the features are nice, but without any route maps or general schedules, I have to do a whole lot of trial-and-error to figure out what cities I can reasonably travel between and what kinds of times are possible.
Why am I always on east coast time? 4/5
By Denise O'Side
I like many things about this app, however, I wish it would stop giving me alerts that are always on east coast time. I'm in California! Inside the app, my ticket has the correct time, but I'm always alerted as if my train is 3 hours earlier than it is. Frustrating!
Not working!!!! 1/5
Get this back up! Can't even check schedule!
Typically useful, but failed at critical moment 3/5
I knew I was going to miss my train today, so I tried to use the app to purchase a ticket for a later train ahead of time. Impossible. I kept getting an error message and closing out the app had no effect. When I got to the station, I wanted to use one of their self-service ticketing stations. Every. Single. One. Was out of order. What's the point of having these machines if they're not going to work? By the time I got to the ticket counter, there were no more tickets for the very next train because the person in front of me had purchased the last one.
I really could have used a functional Amtrak app. I don't need it to work when I'm sitting next to a computer, but am too lazy to log in on the website. I need it to work on days like today, when I'm on the go, in a hurry, and need a quick-change solution fast. ¯\_(ツ)_/¯
Decent Design, but Frequent Errors 2/5
The Train Status feature frequently errors out. This is a crucial feature that should never be out of service.
No Way to Contact Customer Service 1/5
You think Amtrak has a perfect record, so this isn't needed?
Needs a route map 3/5
This app needs to have a map so passengers can view the route they are on.
This Amtrak App 4/5
I like it. As of September 20, I haven't updated it. I uploaded it about two months ago. It works well. I haven't had any trouble with it. I'm not sure if I will update it. My philosophy is: If it ain't broke, don't fix it. Updating apps in my experience should be done months down the road after everyone else has dived in, discovered all the bugs in the water, complained to the powers that be, and they have had a chance to deal with them.
Thanks! 😊 Amtrak is a lot of fun. Enjoying my first trip as of this writing. 😃😊
Connectivity issues. 2/5
App itself is fine, but I run into constant problems when checking train status. Consistently get "No internet connection" when using cell service internet (vs wifi).