Can't remove stations from list 3/5
By Rich n Lisa
Once you search for a station, it stays in the list. I can't find a way to edit the list.
Train Status Worthless 1/5
My train is delayed 1 hour and 53 minutes and neither the app nor the boarding pass I added to my wallet told me so even though I have automatic updates checked on. The ONLY way to see the status is to actually enter the date, train number and station into the train status area!! Should the app know from my reservation and notify me? Expedia and all other travel apps seem to be able to!
Also why does the screen dim every time I choose to view my boarding pass on the app. LEAVE MY SETTINGS ALONE!
Pretty lousy app 2/5
Claimed I'd tried to log in too many times with a wrong password (which I didn't), and after multiple tries it would NOT email me a password reset. So I had to buy as a guest, with the same email address, which generated an immediate email. Very irritating but what do you expect from Amtrak?
Love the app! You have to add flexible dates! 1/5
App is perfect but you have to add flexible traveling dates if you want to make it work!
Should know my reservations 2/5
Since I am logged into the app, it should just know my reservations. I shouldn't have to enter my res# and email address.
Works great! 4/5
Had to make a trip from Burbank to Oxnard yesterday. Made an account, bought my ticket, checked updates before the train arrived. Everything worked pretty smoothly.
Entirely too frustrating 1/5
The title says it all. Terrible to navigate. Takes forever to update. Can't find eticket once it's purchased. ETCETERA. If not for screenshots.....
Books trains. Horribly written. But, you know, trains. Yes.
Better than nothing 2/5
Attractive but quite limited. I'm sure it's glaringly obvious, but I couldn't find a way to edit my account information.
Not at all user friendly 1/5
By Boaz In Omaha
No wonder people don't ride trains. This app after trying to figure it out and stumbling around in it for awhile one is ready to head for an airline. Also, when you finally get to the end of scheduling a trip, and are ready to pay you wonder if you have done it correctly due to the convoluted steps you have gone through. I am going to try Amtrak website on my PC to see if it works better.
Great App 4/5
Does everything I need it to do. Handy for seeing delays. Easy to navigate.
No way to view upcoming reservations 1/5
By Joe The Man 789
Unlike the web you are not able to see all of your upcoming trips without having the reservation numbers. The app used to have this functionality. Bring it back.
This app is pointless, you cannot look up your trips if you booked it over the phone (which was the only option they rep told me I could do), therefore I can't track my trip!
Needs Updated 2/5
The app needs to be revamped.
Difficult and lacks capability 2/5
By New Stat Leader
Purchased a ticket, with difficulty, and when I went back into the app to view the ticket, there are no options to do that within easy reach. Don't recommend.
Needs a student fare option 3/5
Students at college. Carry their phone always. Eticket option is great so they don't need to print out their tkts BUT they CAN'T PURCHASE a ticket via their phone because there is no Student fare option listed! You have to go online to regular website to do that. Fix this and you'll get more stars.
Constant errors 1/5
By Jonathan Weinman
I keep getting email saying I have to upgrade to the rewards program but when I try I get an error message saying I have to try again later. I echo the password comments. All this and I haven't even taken a trip. I have no faith this will work when I need it.
Use to work but not anymore. 1/5
By Shashinka Ichiban
8/8/2017: Use to be a great app. Now only gives an error saying we are. It able to process your request. Deleted and reinstall but same error.
The actual journey was disappointing 1/5
Very bad actually not at all.When we told conductor that we are going to Chicago he sad: "I'm Sorry"? I don't know what he meant by that. No toilet seat cover. Bad experience.
Sign in REPEATEDLY required. Tried to use points, tried to use them from every possible portal on the app, on the web site, even followed the links which said redeeming points is easy. Guess what? It's not! Clicked mobile alert for delays. Would not proceed to check out and kept telling me there is a mobile number required to receive alerts. Guess what? The same mobile number that's been in my account for 18 years is still there. Guess what? Will be flying Southwest.
Often "loses" trains 2/5
I used to have no trouble with this app. But recently it loses track of trains (no pun intended). When searching train status using departure or arrival times, it only seems to show trains that have not left yet.
If you search by train number it up properly shows you it's status.
Won't save reservations 2/5
By Drew 102
The primary reason I use a travel app is to look up existing reservations, save them in the app and find my ticket. You need to memorize your ticket number and input it every time. The app does not save your ticket. Really?! Please fix this!
One gets stuck in the rewards section and there are no maps.
Very Basic 2/5
By River's Mommy
Why do we have to sign in so many times?!! Also, it's not clear how we can add the card to apple wallet. I already spent too much time trying to figure it out. Good for basic features like buying tickets but needs more features.
Somewhat Disappointed 3/5
The app is adequate for most of what it does to buy tickets, find you trip (even if your on a reservation with someone else), and see departure and arrival times. But my girlfriend did not have my rewards number when she booked the trip. We are more than a week away and I can't add my rewards number from the phone app. Why wouldn't the system add it automatically?
Also the system only notifies one person of any delays. Why doesn't it afford me the chance to add my phone so I get delay info also??
I would only give this a 3 out of 5, at best.
Losing Touch. 2/5
By No one likes me
With this app, it is missing a lot of what it had in the previous apps before it. I enjoyed when it had stamps indicating the travels to show the progress. However; it is so difficult to navigate through these apps to find stations, along with making payments. The one good thing I like about it is, that it allows you to store your Account information and history. I think it needs to go back and re-vamp what the app is now. The intent is there, but it still fall short. Please revise.
APP needs improvement 3/5
By What's up57
Problems: 1. Add Touch ID to sign in. It's annoying to have to sign in repeatedly. 2. Recognize my ticket without me having to sign in again with the reservation number to add the ticket. This app should not require so many steps to use.
Easier to navigate the website!
Requires AT LEAST a 10-Digit Strong Password 1/5
I generated one & was told BY THE APP to try again later..
HOLDING MY BREATH...
"Sarcasm is anger's UGLY COUSIN!"
Much ado about NOTHING!
That my STRONG 8-digit password is technically inadequate FOR AMTRAK USE is pure folly!
Does the job but could be easier to use 3/5
I love the convenience of booking my frequent Amtrak work travel on the app. However, it would be hugely convenient if Amtrak would save my payment method in my member profile. It would make booking travel that much easier.
Not functional. Always forgets my trips and I have to dig up the info all over again to search. Useless.
Keeps Giving Me Errors 1/5
By Carmen Sim
I try different locations and I still can't work it out no matter what I do. It did the same online, too! 😩
Totally useless for auto train
Nice app 5/5
Si easy to use
Needs work 1/5
By DG Frizz
Been a longtime user and not a huge fan. Not sure if it's due to two different systems Amtrak & Rewards being disparate? Nothing links all the data together... can't put in for Reward tickets when buying new tickets, can't see upcoming trips EVER in any profiles?? You have to go print tickets but must have all conf #'s every trip vs. pull up a handy mobile app which is annoying. Maybe it's just me but the app has been clunky for some time. Love Amtrak, not the mobile app.
Not user friendly 2/5
Although I've had the app on my iPhone for some time, today was the first time I went to use it, so had to sign up. There was a lot of info to put in, then more, much of it identical, when setting up the payment. Nearly all the info is already on my phone and it's become extremely rare to have to type it all in rather than to just let the phone fill it in. It can even put in a choice of credit cards with numbers. It would be great for you to take advantage of what Apple (and probably Google, etc.) has built in for convenience. I can even have Apple pick an extremely secure password and add it to my password protected password list for quick, easy later logging in. Alas, your app doesn't do these either!
Not yet having taken the trip I scheduled I was unable to find a way to look for another trip. I could only get to the info on the just scheduled one.
Finally, in the process of trying to learn the app navigation and fill it all in, there were times when I had to go to different parts of the phone for some of the info or to deal with other unrelated tasks. Although I never closed the app, numerous times I found I had to start over or redo a lot of what was already done - even after having gotten signed on but without having finished my ticketing.
Please send your IT folks to the Apple or Google school of user friendly programming. Your new users will be a lot happier and your public relations will improve noticeably. We'll have to wait and see what the app is like for non-new users.
Remember, your users/customers are mostly US citizens/taxpayers (your owners). Most us want to see Amtrak survive and expand despite what the "geniuses" in Washington, Wall St., and Detroit may desire. Do as much as you can do to advance Amtrak's well-being.
My ticket didn't show up on my app 1/5
Had to find my receipt in my email or I may have had to buy another ticket. That makes the app pretty useless. Please make some improvements ASAP Amtrak.
Where is the map?????? 1/5
By Hitman joe
Seriously?? Having a train app with no map that indicated where you are?? Seriously how are you supposed to track where you are since no one indicates what stop is next on the train?? Laughable. Waste of time
Great Travel Price 5/5
By Crunk Foundation
Very Great Travel Price For Over 5yrs i Been With Amtrak
No value 1/5
App worked fine until I decided to add a leg to our trip adding another $400 to Amtrak payments. Later tried to look at our 4 leg train trip, and electronic tickets, and was told, in Error Message, my info was not available due to method of payment. What? Seems their agent was creative in how she allotted my money using part as a voucher for her own convenience. No voucher was used by us but that was enough to negate use of the app. Don't know if Amtrak is still run by the government but they operate like they are. Zero use ZERO stars.
Where is the map or list of station stops? 3/5
Love the app but really want to see the list of stops along the way as
Easy, Functional, Quick 5/5
By Road Warrior Salesman
I was able to purchase a last-minute ticket quickly without any issues much faster than an airline ticket
Can't change the stations 1/5
This app is almost useless. It doesn't give explanations for abbreviations, etc...
Log in 1/5
There is no where that indicates for a new customer log in.
The worst 1/5
Add the ability to save payment info or to use Apple Pay. Fix the hundreds of problems people have been telling you about for years.
This app is a bigger embarrassment than America's rail system.
Train tardiness 4/5
By Iowa Mon
I would like to see a place on the app for questions such as why yesterday's #774 train to San Diego arrived 52 min late & why Amtrack always pulls off for metro liner? Yesterday we waited 20 min outside of Oceanside for the Metro liner when we obviously had plenty of time to pull into the Oceanside station.
I have my rewards number attached to a reservation which I cannot see on my App when I sign in, why?
Great when it works 3/5
Easy to use app when it works. It seems like half the time, it will not bring up stations. Server problems?
Does not have a calendar showing fares on the app.
Amtrak is garbage 1/5
By what nickname isn't taken %&
The train showed up over an hour late and we returned home 2 hours late. So sorry from them or refund. I'm driving next time for sure.
Good for a few things, but a lot more to improve upon. 3/5
It's great for buying tickets on the fly and changing a reservation before boarding. It would be better to keep reservations when logged in rather than having to look for & enter confirmation number / phone or email. It would also be awesome to be able to book Amtrak Guest Rewards and change Rewards tickets with the app.