Only good for buying tickets 2/5
By Apple Oldtimer
Writing this while riding on the northwest commuter. Buying tickets is simple and quick, but make sure you copy the tickets to the wallet app. Once the departure time passes, you can't access your tickets via this app. Seems strange since Amtrak is pushing paperless and tickets are rechecked at NYC.
Extremely user Unfriendly 1/5
Can't keep track of previous order, points/credits don't apply in app, upcoming order disappeared right before boarding the train. Needs too much improvement
Frustrating if no WiFi is available 3/5
I like the app, it works fine when it is able to connect to WiFi.
But with WiFi off, over my phone's data plan, it refuses to work. Bit bizarre, no?
Outdated UI - Amtrak deserves better 1/5
I deleted this app and had forgotten why.
Now I remember. Unless you've got the train #, you cant simply see what time a train leaves if its the last train that day and its past the departure time, it's an antiquated user interface by todays standards and a great company like Amtrak, deserves not just good enough, not just better.
It is expected by the public to have the best.
Its been the same since 2014 at least. With the millions, no doubt splurged on advertising campaigns, the success's of which is ambiguous, at best. Surely a new cutting edge app falls well within the budget of the department responsible for web development.
Now's the time to take a chance some young executive hotshot!
Broken and flawed 1/5
By The truth is pleasure
Second time I purchased a ticket through the app and it will take the money off my card but no ticket info. When I go to purchase the card will decline on the app but I check my account and the money is held for the ticket amount. I always have to go to the website on a computer to purchase a ticket. I have the screenshots for proof. I'm taking legal action. So not only are you charging me but you don't refund the money for 3 business days. Liars and deceitful.
Too many bugs. Need to combine Amtrak rewards into amtrak site 1/5
Update: always getting locked out a ... this app is NOT GOOD!Cannot choose AAA passenger discount when trying to book a trip !! Too many limitations . Have to get on my laptop to do this ... Grrr.
worst app 1/5
This is the worst app, ever.....
Finding Reservations in the app 2/5
By PA-NYC traveler
Finding and making reservations, train status and link the rewards are 4/5 Stars but the fact that it can't carry your reservation over to 'my trips' is a big failure and inconvenience. I'm logged in to both Amtrak and Amtrak rewards on my phone when I make the reservation, my name and awards # automatically populate when I'm ready to pay, but when it comes time to board the train I have to search for the email that was sent with my ticket - makes absolutely no sense and is both frustrating and inconvenient for such a simple fix. The airlines do it with no problem.
Greatly improved 5/5
"Network connection" issues have been fixed. This app went from unusable to a great way to quickly buy tickets before boarding a train. Thank you!
(To the other reviewer, you can add any ticket to Passbook from within the app.)
Amtrak always late 2/5
The app is convenient for purchasing tickets but fails miserably when reporting delays. App says my train on time but they just announced 15-30 minute delays.
Very limited functionality 2/5
A necessary evil. Works ok to purchase tix, but checking arrivals & departures is a non- starter
Works Well, But Improvements Needed 5/5
This app works well, but please improve it so that
1) If an Amtrak user updates their account information via the Amtrak website, that the changes take effect immediately when logging back into the Amtrak app or website.
2) Amtrak users can have the option to update their account information through the app and that the changes take effect when logging back into the Amtrak website or app.
If updating account information through the app, please include every section under Personal Information, Member PIN, More About Me, and Contact Preferences, just like from the website. But for editing home & billing addresses on the website or app, please allow users to add multiple addresses and select a default address for home and billing.
Useful to useless in one release 1/5
Update: April 26 2017, updated version. More broken than ever. Reservations made online or in app do not show up in the app. Horrible beyond measure. Suggest staff raid the local community college for developers.
I take Amtrak frequently. The app used to display all my trips, then a few, then none. Just now I launched the app to see if my ticket for tomorrow was lucky enough to display. All my tickets displayed for next few weeks. Then just as quickly, they disappeared. Restarting app no help, all tickets gone. The most basic functionality has disappeared from this app. Fire the programmers, they are a useless lot.
This app lies. A lot. 1/5
Either the Amtrak administrators who operate this app are just incompetent or the app lies intentionally for some reason. The train arrived late and the sat for over additional 45 minutes today...before departing. During that time, the app continued to say it would be departing 6 minutes late. I would have taken another mode of travel if the Amtrak app had not continued to lie to me until it was too late to change. The crew was not any more helpful.
Won't save reservations 2/5
This app won't save reservations when booked through company travel and on you AMTRAK number. Even if you look them up....it won't save them. That make it challenging to use electronic tickets
Where is the tracking on the train? 3/5
Why not have a feature to see where the train is while traveling so you can get an idea of which state or city you are in?
Useless garbage just like Amtrak 1/5
By Frustrated 323
Regardless of the design of this app, if it does not convey the information you need, what's the point?? More often than not, I check the status of a train 30 minutes prior to heading to the station to pick up a passenger and the train is no longer listed on the app. It's as if Amtrak doesn't want to publish how late and tragically inept they are. 3rd world? Trains run more efficiently and on time in the 3rd world. Sad.
I'm currently riding an Amtrak bus from Azusa California back to my home in NorCal, and it has been a terrible experience so far. The bus was more than an hour late to my stop, and I won't be home till well after 10 now although I was supposed to be home around 8. The bus is overcrowded and smells like a port o potty, and I will have to wait at the train station in Bakersfield to take a later train than I was scheduled for. I will not be traveling with Amtrak again
Finally - Stability 5/5
It appears as thought Amtrak has finally got it together and the train status to/from destination is functional! Great work, keep up the app support.
Times are goofy 4/5
For some reason the notifications in my IOS version of the app display display only eastern time zone. Although I have boarded the train in central and pacific zones this week.
Very easy to use! 5/5
Amtrak has created an intuitive and easy to use app.
So easy to use and better than website, I could'nt book ticket on the website but the app made jt easy for me. It is user friendly
EZ APP 5/5
By Really frustrating
App makes it extremely easy to book your trips...
App stinks just like Amtrak 2/5
Doesn't remember user info & slow just like Amtrak trains. Not helpful or friendly like the woman in the Amtrak booth.
Easy and simple 5/5
The app is fairly easy to navigate through without any issues or glitches. I once had to cancel a reservation for personal reasons and that lasted less than a minute without any fuss. The only problem is the baggage info. I had to call and confirm if the ❌ on the baggage for the thruway bus wasn't allowed under the bus. The customer service lady said they do allow luggage, except it's not checked. Just an FYI for anyone who was confused like I was.
Almost perfect 4/5
By davey michigan
When you search for a station why not pop the keyboard up right away instead of having to touch the search box first? I mean, who's going to scroll through them all when you can type in a city or keyword to help out the search? Crazy weird costs you 1 star, and oh yes I will come back to give it 5 if you fix it. I've spoke, did you hear me? :)
Unreliable when you need reliability 1/5
I take Amtrak often and have had too many times when real time train info was a joke. It is almost always wrong. Yes, the app is attractive and there are other functions that work quite well. So it is probably not the app but the terrible service and data behind it!
Thank you for finally updating! 5/5
Thank you for finally updating!
Good app but not quite working 3/5
I really like the layout of the app and everything.
But when I click on my reservation it doesn't show me a QR code or the departure date. May look into this
Great app 5/5
I use it a lot with no issues, I just wish it had Apple Pay. Easy to buy or modify tickets and easy to put ticket into my passbook!
Really basic 2/5
Good for searching and booking a simple trip. Can't even update my address in my profile. This app can be everything their website does, without too much effort. But it isn't. On the other hand, I like Amtrak the company itself.
Horrible to redeem points 1/5
This app doesn't seem to work well on a mobile, so what's the point?????
Point A to point B 1/5
If you want to find out how to get from point a to point B, this app is not for you. There should be a way to say "I want to go from the city to this city" and the app should say "well, here are your options". But it doesn't do that, as far as I can tell it can't do that. You can waste a lot of time going back-and-forth from station to station only to get a pop up error message saying "you can't do this". Super frustrating.
Don't download!!! 1/5
Checking out to purchase ticket. Without realizing, I entered the wrong billing address. But the app still went through with the payment and I tried to resubmit and it wouldn't let me because I didn't have enough funds. It took my $$ the first time, but I didn't have a reservation # or a confirmation #. I called Amtrak, they told me I had to wait 24hours to get my $$ back. I have no other money to buy another train ticket in the meantime. I am officially stranded thanks to this app that has unsecure payment process.
Booking & looking up train times good.
Never works without wifi 1/5
Even though I I specifically have the cellular data turned on. I've deleted and downloaded. Never works. Awful app
It's pretty bad 1/5
By Not like web/PC
1.The windows are too small. They are fixed at (approx) four inches wide and do not adapt to my IPads.
2. As a result the space and type are almost microscopic - very, very difficult to enter data or make menu choices accurately
3. After entering data the app frequently returns to a previous step erasing the data you've just entered.
4. To obtain information on my frequent traveler account I have to log in a second time, this time providing my card number as well.
5.often my entry of data is followed by an announcement that the system has difficulties and I should try again later
6. I cannot move the "write a review" window nor scroll it. As a result the keyboard is covering what I'm typing now.
7 Therefore whenever we need tickets I call the agent - which is expensive for you.
8. Confusing, difficult to use. I could not enter this review under my own name/account
Love Amtrak, but app doesn't work 1/5
By Michael Bushnell
I have an iPhone 7 Plus and no matter what I do I get a message that says "Error - The network connection was lost." No other app does this...
Network connection problem nonstop 1/5
Your app has made it impossible to give you money.
Really think about that.
Great experience 5/5
Easy to use and understand. Great conductors
Train Status Doesn't Work 1/5
By Jeff J&J
The team that wrote the train status part of the app apparently don't use it because it is basically worthless. Very poor in providing information. Often doesn't update or doesn't show current trains because the time lapse is past the departure time so there is no ability to see where the train is when it has left a particular train station. Do I need to have real users test the app.
The network connection has been lost. 1/5
It keeps on telling me the network connection has been lost. It hasn't, everything else on my phone is working. Luckily I emailed myself my ticket, because it started doing this right when I was about to board.
By Danse en France
Still doesn’t work - connection always times out. Can’t buy tickets. Sometimes can’t even get a schedule.
Completely stopped working 1/5
"Network connection lost" is all I get now. I have reinstalled and it's still dead.
Works great 5/5
Put my ticket on passbook and it worked fine.
Arrrgghh!!!!! 🤔😖 1/5
This app is nothing but frustrating. We don't travel by train very often, but we do have the luxury of flexibility when it comes to planning a long distance trip and the route we'd like to take. Where's the map that shows the various routes available? THERE ISN'T ONE!! I know I can just plug in my starting and ending destinations, but that still doesn't let me have a look at exactly where the train travels. Plus, I can't find out the fares with appropriate discounts unless I fill in all the reservation particulars... name, phone, email etc. and I don't want to spend the time before we are ready to co-co-commit!
Antiquated Service 1/5
By daniel boom
Trains are rarely on time. 30min to an hour late most times
Network Error 3/5
Convenient to use. BUT I wasn't able to get a senior discount fare on the app. Later I kept getting a network error and couldn't get my ticket to show. Luckily I had saved it to the Apple Wallet.
Pretty useless 2/5
This app is half baked. There isn't even a help/FAQ section. It's like they started to develop the app then got distracted. Like many others have said this app could be sooo much better with just a few changes and a little effort from the people who work on this app.
What's Wrong Amtrak? 1/5
It keeps saying error connection. I've deleted and downloaded it again and still the same thing. I don't know man....