Total waste of money!!!! 1/5
So frustrating to pay $59 for them to tell me to go to urgent care.... so now I get the pleasure of paying twice! Don’t waste your money unless you have a clear cut issue. Ex: if you have a sore throat they don’t know if it is strep, so off you go to urgent care and get to pay twice.
Caring, Concerned, and Calming 5/5
I did not want to go to an Urgent Care but after speaking with the Doctor from AmWell she suggested it would be best. I provided my symptoms and she stated the protocol for a visit in person with emphasis on a doctor needing to listen to my heart and lungs. It was genuine to hear the AmWell doctors are not just prescribing meds and treating a patient as a case study.
Two days ago I went to the emergency room and was there for 5 hours. The doctor spent almost no time with me. My symptoms have worsen and I saw Dr. Mia F. Online. She was extremely nice, professional and attentive. Next time I am calling AmWell first! What an amazing service and I didn’t have to get out of my pjs and drive anywhere. Thank you so much!
Used this app 10 days ago (I had already been sick for 5 days at that point). Dr. Suzanne Gomez-Goldman said to go to hospital if fever reaches 102° F. I am still very sick.
Expensive considering they give 0 help.
She really did the absolute least she could.
Professional service and extremely fast! 5/5
So much better than waiting in line at urgent care.
Amazing App 5/5
As someone who works a full time job it’s often difficult for me to get to the doctor when I’m sick. This app is a game-changer. While at my desk I was able to describe my symptoms and get the antibiotics I needed. Anyone who considers themselves a busy person needs this app! Lifesaver.
Very disappointed!!! 1/5
By Waisted my time
Tried this for the first time & your system would not processes my card so I called customer support. I was on hold for 20 min & when a person finally came on the line they hung up on me. I will never use this app again.
Caring Doctor! Great Service! 5/5
By A. Ray Ray
I looked all over the internet trying to find an online doctor and found Amwell to be the most straightforward (and reasonable) regarding prices, available physicians and insurance coverage.
I signed up to meet with the first available doctor, entered my credit card info, agreed to a charge of $59 and within 1-2 minutes I was face-to-face (via FaceTime) with my physician.
Dr. Sandy Wiita greeted me with a warm, genuine smile. She asked me some questions and even though I was fiddling with my phone, attempting to prop it onto a stable surface and fidgeting as I spoke, she listened intently. I felt almost immediately comfortable - as though I was meeting with my family doctor. Dr. Wiita was thorough, caring and very knowledgeable.
I rate my experience five stars and would recommend this application and service to anyone looking for a reasonably priced medical appointment, a qualified, compassionate doctor, and the ability to see a doctor at home 24/7 within minutes of signing up.
I visited with Dr. McCoin recently regarding some sinus issues. Dr. McCoin was incredibly kind, warm, and empathetic. My prescription medication was sent to the pharmacy, and all of this was completed in the comfort of my home.
First time user, will use again 5/5
Very civil way to handle a ongoing cold/flu symptoms without leaving the house. Would definitely use this service again.
This is the best invention since sliced bread!
Love Dr. Zhue!!
Easy to use!
Extremely Happy w/ This Service 5/5
OMG!!! I was super hesitant to try this service but didn’t feel like sitting in Urgent Care for hours for my particular issue. The intake process was surprisingly super fast! And the app is very user friendly. Once I completed my medical history and input my insurance information, I spoke with the doctor in less than 5 minutes! And this was around 2:30! Mid-day!!! When it’s usually impossible to get in and out of an urgent care facility. the whole process took less than 30 minutes! I promise, I do not write reviews, don’t have time, but I had to take a few moments to write this review b/c I was thoroughly impressed! The actual doctor, Dr. Cynthia Horner was AWESOME! She was patient with my explanation for calling in today, I did not feel rushed AT ALL, which sometimes happens in urgent care offices, she was on top of all of my questions and I felt very comfortable with her diagnoses. She even offered some encouragement around my fitness goals! I am so impressed and will definitely tell all of my friends about this experience! Thank you sooo much!
Good idea in theory 1/5
The app works fine, although you cannot contact the medical provider if you have questions or there are issues after the session ends. The 800 number has a customer service rep that can help but they seem to be handling high call volume. I had an appt at 1130am local time and a prescription was supposed to be sent to the pharmacy. It is now 715pm local time and the pharmacy has yet to receive it. When I called the 800 number they said it could take another 5 hours for them to get it sent over.
Bottom line - save your time and go to an Urgent Care. At least you know how long you have to wait and you leave with a prescription you can have filled an hour or less.
This is so nice 5/5
It was convenient and easy. I didn’t have to go and infect the world to get better.
Quick easy & convenient 5/5
My toddler woke up on a Sunday morning with obvious pink eye. Since everything is closed at 5am I decided to see what was available online and found Amwell was an option through my insurance. My visit/session lasted less than 5 minutes since one look and a few questions were all that were necessary due to the condition.
So easy! Eye drops sent to the 24 hour Pharmacy and we’re on our way to recovering in no time at all!
Non functional app. Poor quality programming, lack of functional development, no quality assurance testing done. Deleted the app and moving forward with the competition.
Awesome doctors 5/5
Wow I was Leary about this but the doctor made me feel so at ease and comfortable and really help me a lot
So convenient 5/5
Daughter had unmistakable strep symptoms. I didn't want to take her into the doctors office, so I tried this. Easy registration process...NO WAITING. Doctor was face to face and very personable. He had the ability to look at her throat through my camera phone. I was able to explain what was going on and got a prescription called in for antibiotics almost immediately to my nearest pharmacy. Had this not been an option, I would have paid triple to go to my pediatricians office, would have had to take time away from work, and exposed her contagious bacterial infection to others.
Waste of time and money 1/5
Waited over 45 minutes to speak with a doctor. She spent less than 5 minutes evaluating my symptoms and barely listened to my medical history. I’ve been sick for over 12 days and said it will just have to run its course and to expect to feel worse. Total waste of time and money.
Great experience every time! 5/5
Dr. Horner is especially fantastic! Always a wealth of knowledge and very helpful! Love the convenience of this app! Especially with having 2 littles at home, this app makes it so easy to get a doctors advice without having to load everyone up for an office visit!
No follow through 1/5
I have used Amwell twice. Both times I had to call back repeatedly since the prescriptions were never sent. They apparently take in more patients than they can take care of.
It is pertinent to get ahead of a fever blister, so the fact that they dropped the ball (again) is unacceptable. They sure charged my card immediately. Waste of money and time!
Love the convenience 5/5
The ability to visit a doctor via a FaceTime-like interaction is marvelous. I’ve done this twice and each time my doctors were knowledgeable and took the time to talk me through my symptoms and even look down my throat on camera. Five star experience.
It was easy and didn’t even get out of bed
Love this app! 5/5
Worked perfectly and kept me from having to get out of bed and drive to the doctor with the flu.
Kinda upset 3/5
Was over charged my insurance shows 15.00 for a visit and was charged 49.00 why did it even need my insurance then not happy I want a refund...how do you get someone on the phone about this,
Great experience! 5/5
Have had a cough for 3 weeks now that seemed to be getting slightly better when yesterday it got worse and I now had sinus pain too.
I heard about this app from a neighbor and since my local doctor couldn’t see me for another 2 1/2 days, I decided to try it because I wanted to start medication right away (leaving for a cruise in 5 days).
There was about a 10 minute wait, the doctor that I spoke to was assume-asked plenty of questions to know what she should be prescribing me to clear it up.
I will definitely be using amwell again!
So much more convenient 5/5
This app costs me less then it would to take off work and go see a doctor. It’s great for those times that you know exactly what’s wrong and even the name of the prescription you need. You describe your symptoms and they write the prescription accordingly. Then you just go pick it up from your pharmacy. Seriously doesn’t get easier or cheaper then that.
So convenient 5/5
Very please with this whole process! I travel for work often so the convenience of this App is great! Was able to meet with a Dr with out leaving my hotel and pick up a prescription with in an hour!
Doesn’t work on IPad 1/5
App doesn’t work on IPad. I had to use my Samsung phone to do virtual visit while connected to same WiFi as my iPad. The app will let me log in but after that it just spins in the loading screen. IPad is updated on most recent iOS version and app is on most current version. I can’t even read the messages as it does nothing after logging in
Love the convenience and privacy 5/5
By Grumpy 22
When your child is ill and flu is is at an all time high the last place I want to be is sitting in a germ infested waiting room. Letting my child stay in her pjs at home in bed waiting to be seen is an incredible privilege. I also don’t have to worry about picking up another illness while her immune system is weak. I also don’t have to worry about getting sick myself. It’s so quick! The providers are kind and polite. Best service ever!
I woke up knowing I had strep as it’s been going around my work and my house waited for a couple minutes and a prescription was sent to my pharmacy.
Best thing ever 5/5
1st time using this app. I hate having request work off a day for a drs appointment that never starts on time and you wait for so long then ur seen for 10 mins answering random questions . I requested a provider on the app while at on my lunch break at work , played on my phone while I waited for maybe 15 mins and was taken care of in less than 2 mins. I am very pleased with the service and functionality!
Such a time saver! 5/5
I’ve used this service three times. In addition to being cost-effective, it’s quick, easy, and beats being sick and waiting at urgent care. For things like upper-respiratory infections and other straightforward care that is treatable by antibiotics, it’s great!
Terrible customer service 2/5
I appreciate being able to show my pink eye to a doctor for $60. But then the doctor calls in an incomplete prescription and there is no way to get back in touch with him and I’ve been on hold with customer service for over 40 minutes with no end in sight. So what now? Pay another $59 to see another doctor? This seems like a scam to me. Hope you have better luck than I did with my 3 minute call. ($20 a minute)...must be nice.
Go Elsewhere 1/5
Made an appointment in advance. Left work early to be home for the appointment. They lost my appointment somehow. Support was useless.
Needed some doctoring and got it at 3am 5/5
Dr. Cook is a night owl and he was great! This is my first time using Amwell and I’m sure to be back.
I tried this app for the first time on New Years Eve as our regular pediatrician wasn’t open. I waited around an hour for my first appointment only to find out after accessing the app on another device that the provider was offline. The app still indicated I was next in line. I tried again and waited close to 45 minutes and had the same result. It’s unfortunate the app doesn’t work as advertised.
It felt like an in person visit, very professional, never left my house, did not have to sit in a waiting room with other sick people. I knew what I had, so did the Dr, the medication prescribed was what is always prescribed. It’s rarely we compliment a healthcare insurance company but well done United Healthcare for partnering in this. Highly recommend
First visit review 4/5
Overall experience was good, and physician Jon Green was excellent. The only issue I had was having to wait a long time in line to be seen by him, ( had to sit on hold for about 20 to 30 mins). This may have been because it was my first visit, not sure, but the rest of my experience was great. Thanks so much, would recommend highly!
So easy and convenient! 5/5
I am a mom of two young boys so my time is precious to me! I use Amwell so I don’t have to wait 2+ hours at an urgent care facility or schedule a doctor appointment with my PCP and miss work or have to schedule child care. The doctors are very nice, ask you the right questions, and usually are on point with their diagnosis if you are open and honest with them about your symptoms. It’s so quick and easy and I can see them in my pjs without leaving my couch!
I never rate stuff but this was great. I'm so sick but w 4 kids and two of them sick- I come in last and I would not have gotten to the dr for myself and I REALLY needed it. This allowed me to bring them but still treat myself while they napped from home. Now we can all get better :)
Saw dr. O'Malley Keyes - this was my first time w a virtual dr. She was great! I felt so comfortable just like w my primary dr. It was a very personable experience and thorough. 1000% satisfied.
Great service 5/5
By Karens computer in AZ
Christmas morning 1:30am and able to get a dr to see you and call in a script is awesome. Normally I would have had to suffer all through Christmas Day until day after. Great program, thanks Dr Gray!
9 minutes! 5/5
Less than 10 minutes with a Dr. asking enough questions to make a capable diagnosis and treatment. Outstanding!
I am sick and this worked great to get a prescription!
Amwell is awesome!! 5/5
By Brac Mathern
Amwell is a healthcare breakthrough! I’ve had to use it to days in a row. And it was absolutely fantastic. I was able to even see the same doctor both days. She remembered who I was and actually was a better experience than I often have going to the office. This changes how I will approach healthcare.
Great service 5/5
I’ve used Amwell 3 times now, and each time has been fantastic. Great doctors and all of my issues have been addressed. I had to do a follow up visit for one problem and it was quickly taken care of. I highly recommend Telehealth visit for common health issues!
Wonderful experience today and feeling better soon! 5/5
Great site, easy to use, and didn’t even leave my home. Loved this experience!
Fast and easy! 5/5
By Christina Mick
This app is fantastic! My son got sick on a Sunday and I didn’t have to take him out in the cold to wait at the urgent care to be seen. We set up his profile in less than 5 mins and saw the doctor with only a couple minute wait. After everything was said and done we saw the doctor and got a script in under 15 mins from the comfort of our couch!
Unavailable on weekend 1/5
Tried to long in and I kept getting “This service is currently unavailable. Please try again soon.” I have tried for the last hour and it’s a weekend at night....great.