I Like It! 5/5
The info I needed was right at my finger tips. Easy to navigate and understand. Not sure why so many would dislike it. I think it's great!
Close to worthless 1/5
By Open Wheel Racer
Dependent cards and data isn't available. Profile can't be corrected or managed.
Can't see claims. What is the point if it doesn't give you the information that you are needing? Deleted it.
Unable to log in
Nice app layout, however ... 3/5
There doesn't seem to be an area to make payments with this app. There should at least be a link to the site where one can make online payment ( there is not). Anytime I've called a 'services' number-it takes 30+ minutes vs. Less than 2 minutes , just to make a payment.
Frustrating & waste of time! 2/5
By Wheel Spinner 2
Information is not up to date. This app is a waste of time unless you prefer to use a mobile version of your Anthem Insurance card.
The main site is needed to accomplish tasks or obtain current/valuable information.
Frustrating and worthless 1/5
Very befitting that a health insurance provider should release this garbage. So frustrating and terrible. The fact that they release this garbage while we pay them thousands of dollars is an offense. Fix this app. I can't even access my ID. Seriously the most basic of functions. Can't even make any appointments, check on my claims, anything. Every function shows a service error or a glitch. Fire the person who made this. The fact that that person is getting paid infuriates me. Get your act together, Anthem, fix this garbage. This experience has been so bad our family has decided to switch health insurance providers. What a joke.
It's worked great! 5/5
So far I have enjoyed the app it's easy to use and I've maneuvered it with ease. I primarily use it to view claims, but it has helped me greatly. I would improve the transition from Anthem to express scripts because sometimes it will work and other times it won't.
Yea! Forced Insurance 1/5
By Flasher E
By Delete function needed
Love being able to get my claims messaged through my phone!
BCBS - App needs improvement 1/5
By Terrible iOS App
The website and this app are both garbage.
Anthem/BCBS - How about paying someone to create a decent application and user experience?
Just needs a little improvement 3/5
By Bark-n-Wag racquet services
I really like the way it is easier to log in verses the web site and seems to work faster than the web site. Really nice layout. However a couple of things could make it better. I would like to see a way to print the EOB. I'm trying to keep my records in order to know what I owe the doctors and verify I'm being billed correctly. Also would like to see an iPad version of the app so it can be used in landscape mode.
This is the website Disguised as an app 1/5
They didn't change anything about it when they put it in app form. They annoying web survey stuff still pops up and even buttons that link out to other pages still do that.
I don't get the point. I can just use this in safari or chrome and at least it would run faster.
Looking good 5/5
So good to have my ID card. Was able to fax to my doctor.
Typical insurance garbage... 1/5
I've done everything possible trying to access this app, but nothing seems to work. Keep getting "sorry blah blah blah" messages --- technical issues, can't access files, site is down.
Sooo...if these geniuses can't operate a simple app, what am I to expect when I'm needing life-saving surgery? "Sorry, we're busy trying to fix our app, so don't operate on him. Give him some aspirin and shove him out the door."
No Option for Claims!? 1/5
Very misleading! The app pic shows an option to view claims, yet when you download the app there is no claims app. Useless!
By T Copp
Messages are completely blank, nothing will show up. Very clunky app.
Love it 5/5
Super slow 1/5
By Da Playa123
When tapping on things it takes a few seconds to react. And I have an iPhone 6.
When clicking back in Doctor search, it forgets state and resets some of the fields but remembers others. But usually it just has a delay reaction so you keep pressing back, it doesn't respond. But when it finally does it goes back way further then you wanted.
Won't update and won't let me delete it. It's been stuck in limbo for a week now.
I would love to be able to view a claim instead of having to view from my Computer.
This is the message I get most often when trying to use the app.
"Sorry, can't find any doctors"; "Sorry, can't access your medical benefits right now"; "Sorry, please call Customer service" etc.
The reason I downloaded the app is to cut the middle man, and do it myself...Why bother having an application that fails to work 75% of the time?
So simple, easy and convenient! 5/5
Love that I can use Touch ID to access it quickly and it's so convenient to be able to fax or email my card right from the app! It works seamlessly and so quickly that I impress everyone with such easy access to my insurance card and information!
Can never access ID card 1/5
A benefit of the app is not having to always carry my whole families ID cards. However, it never works. There for basically making the app useless for me.
Absolutely useless 1/5
A waste of time.
Can't view claims. Inbox doesn't show up. Therefore completely useless to me
Anthem Bluecross Blue Shield 4/5
This app is very easy to navigate and is organized very nice.
Good and convenient 5/5
Like the design and the convenience!
6 week old problem still not resolved 1/5
By Bill from Perrysburg
I contacted tech support numerous times because my vision benefits card shows up and not my medical benefits card and it's still not fixed.
Can't Open the App 1/5
I've downloaded the app 3 times and it never opens. Obviously needs some work.
Not working 1/5
This ver not working.
Overall very good 4/5
By Merv the Tourist
This version seems to work really well. I specially like being able to fax my ID card to a provider. This helps to make pre-registration really fast. Overall it's a very good app.
Absolutely useless! Don't know what more to say. Even more useless than their website.
Horrible App 1/5
I can't even log into the system let alone use any of its useless services. This is an app that could be very helpful but it is designed terribly and should be taken off the App Store.
Not Useful at All 1/5
I would give this app zero stars if I could. You can't see your benefits and it said I don't have any current claims even though I have at least three that come up on the desktop website. It wouldn't even load my ID cards. Completely useless app.
By La Bebe Chula
So far so good. Very detailed
Id card feature gone 1/5
It was there then it went missing after an update. App is worthless.
No Bill Statements?? 1/5
Where is the billing on the menu? Statements? History? All the money they collect and can't even build a functional APP
This app is terrible!! 1/5
Why even have this app out there if you can't log into it? This is ridiculous and someone needs to fix it! I would love to have easy access to my insurance needs.... Looks like that isn't going to happen!
The App Needs Emergency Surgery - Use the Website 1/5
Even with the most recent update this app is still a complete POS. It takes forever just to process your sign in and then when you finally do get into the site it is very limited in its functionality. In contrast if I go to their website I can sign in with no delay and get much more claims information easily
Anthem Insurance 1/5
The last update lost a lot if information. Unable to use!!!!
Doesn't log in 1/5
Doesn't log in at all
Virtual ID Cards NOT Working 1/5
This is the only reason I need this app and it is now broken.
Developer should be fired 1/5
Another example of a terribly designed app that wouldn't be useful even if it worked. The organization is awful and it doesn't give any details of claims or deductibles. Just amounts. This is like a bank app where you can only check your balance. Also if you like error messages, this app is for you. Select check your prescriptions- error. Select more information on a claim ( if you can find where to even do this) and you get an error. Needs to be scrapped and hire a decent app developer to give this a try. Maybe hire the company that wrote Aetna app.
I was unable to get any value at all out of this app. The main thing I wanted was to be able to get ID cards and that is perpetually broken. They provide no customer support. This is a bad joke!
Won't even login 1/5
This app is completely useless. It gets stuck with a spinning icon when I try to login forever.
Piece of junk 1/5
Can't even pull up Insurance Cards
Wouldn't even let me log in.
Doesn't work 1/5
By Just needed my ID card
They wouldn't print cards for my whole family and said we needed to use the app. If the company is going to force you to download an app in order to have access to your health insurance card, they should probably make sure their app works. I need access to my card now and it just keeps saying an error occurred trying to load it. So I have 0 access to my health insurance. Completely useless app