First I couldn’t pay my bill, and now I can’t even log on. Website works tone though. PLEASE fix this application.
Can’t even use the app 1/5
I’ve been trying to use this app, but can’t get past the login page- my username and password are correct but the app won’t let me log in, instead I always get a pop up window saying, “We’re here to help! Give our help line a call..”. Very frustrating.
How do they get away with calling this an App? 1/5
Wow, I’ve used some bad apps before but this one takes the cake! First of all it has VERY limited functionality, and is missing key health insurance functionality like “My Coverages” and “Estimate cost”. It has a feature “Find a doctor” but searches often result in 0 doctors even though many doctors actually exist in the given area and discipline.
Currently broken 1/5
Seriously, Anthem, it’s not hard to do basic functionality testing before you release updates to your premier application.
TouchID is broken, user/password is broken, can’t get claims info, and your tech support can’t tell me when you expect to fix it. Admit the mistake, roll back to the previous version, and try again.
App is completely not usable, for anything. 1/5
Had nothing but problems with this app. Numerous something isn’t working messages, emails unable to send, basically every function is non-functioning. I couldn’t even get the search for physician function to work properly. According to this app’s search results, there are ZERO in-network doctors, hospitals, and clinics in my metropolitan area of 200,000 people. I don’t see how this was even allowed to be released to the public. Nothing works.
WORST APP IVE EVER SEEN ! 1/5
NOTHING ever works EXCEPT the constantly appearing ERROR MESSAGE that says something's not working and to CALL THEM BY PHONE. Of course you can only call during certain hours and they don't help anyways. You wait literally hours and then they hang up without even talking to a human ! Add to that I had my tongue surgically removed from Cancer and can barely speak at all ! Then if you try to email them through the app the subject drop down menu won't work so you CANNOT even send an email question ! Bill paying feature was ok for a couple months but last week it said $79 under Pay Bill. I checked again a few days later and now it says NO BILL DUE ? I never made a payment so why did it change suddenly ? Do I owe $79 or not ??? Of course I can't get in contact to ASK THEM because the email portion of the app doesn't work ! This is what happens when you have a monopoly situation. They don't care because they don't have to ! There's no other competitors so you get ZERO QUALITY for the incredibly rediculous high premiums. And in Connecticut their rates just INCREASED 31.7 % for 2018 ! IS THIS A CRUEL JOKE ? ! DONT WASTE TIME WITH THIS USELESS APP. Use the desktop website. It's not great either but better than this virtually USELESS app that does nothing more than take up your iPhone storage space and frustrate users. WISH I COULD RATE IT ZERO. It's obvious they really don't care. They don't have to ! What choice do we have ? This app is rediculous and 95% of the functions don't work. Bad enough being so sick and then dealing with more frustration from a terrible app. Can't believe anyone would give it a good rating ? VERY BAD APP. An $1,000 PER MONTH premium doesn't get you much these days. Don't waste your time on this app. They should be Ashamed and make at least some effort to improve their app. A 5 year old kid could create a better app than this. I seriously doubt it's SECURE either. Who knows if our confidential info is being stolen ? Probably is ! I rarely give a bad rating but people should know how horrible this is. BEWARE and don't expect much from this app.
if I forget my card it’s right there. Anthem BCBS has been so good at answering my messages when I have a question and my phone calls. they’ve even called me to check in on my health. THANK YOU BCBS!
What happened!?? 1/5
This app used to be very helpful, but not it terrible!
Why does the cost feature not work anymore? It used to be that there was an estimate my cost put, now that’s gone and what’s left doesn’t even work! Why would you get rid of probably the best feature in the app!!
Worst app ever 1/5
This app is useless
Terrible app 1/5
App has minimal features and those it has don’t work. I can’t view my ID card or anything else. The app needs to let us see our individual and family deductible and how much is net/remaining and also view recent claims. It should also let us see our benefits and EOB’s. The app is worthless. About all you can do is try to search for a doctor and that doesn’t even show you who all is available.
Can't sign in 1/5
It tells me I am registered but can't sign in
Completely worthless app 1/5
By Sea to sea
This app actually used to be slightly useful for reviewing EOB’s. Now after the last update, I no longer have the ability to see claims or explanation of benefits. Called tech support and they said that EOB’s can only be reviewed on a computer now, no longer on the app. The ‘find a doctor’ function has never worked. No doctors in ANY city that I queried. Logging in with Touch ID has always been a joke, sometimes it works and sometimes it doesn’t. There is really no other useful functionality so I will be deleting this app. The next update needs to be a total rewrite of the code.
This app is ATROCIOUS 1/5
Does not ever work. Constantly have to keep trying to log in. Keeps telling me to call the 1-800 number even though the password is correct. It’s on auto logon. Just have to keep hitting log in until I get no error.
Needs work 2/5
I'll just come back to it in a few months and maybe by that time they have added the pay feature. Making a payment over the phone is a long process
Great! Everything works perfectly and is super easy to use!
Does not work 1/5
Neither my husband or I can log into our accounts. We have to go 5rough a browser to access our accounts. Weird that it works on a browser but not the app. Please fix this.
Dont waste your time😡 1/5
Don’t waste your time😡 I would give it a zero because I couldn’t even get signed on, but I’d already hit one start thinking I had to and I can’t de-select it 😡
Can’t log on 1/5
No problem accessing our account online from a PC, but the same exact credentials do not work in this app or the mobile website. Pointless.
Don't work 1/5
By more options needed
I have iPhone 6s and just installed it worked fine on 1st opening but just blank white screen when I try reopening it. I use Touch ID that is only thing that comes up it's just blank other than that. Also I was hoping it would have my actual insurance card info but from what little I saw of this app I couldn't find it so it's basically useless to me anyway
The only helpful thing this provides is access to your insurance card. Doesn’t let you look at deductibles status or EOBs is anything useful.
Useless to have. Can't see any claims or anything of value. It's only purpose is an electronic insurance card.
Previously I was actually able to use this app. Now it does nothing I actually need. Can't view EOBs. Can't go to Express Script and since you have to go through Anthem to get into Express Script their app is also rendered useless.
Not very useful 1/5
By Vegas user
Check out your benefits and all you see is your deductibles and what you used. That’s it. What about my coverage benefits and costs/copays for labs, imaging, ER, Hospital , etc. Need to add more function.
HORRIBLE!! WORST APP EVER!!!!😡 1/5
This is one of the worst apps I have ever used! Most of the time it DOESN'T WORK!!! It takes forever to load! Once you are in it is not at all useful. Many of the functions DON'T WORK. Not sure why you're directed to call when the whole reason for the app is to achieve your task without calling!!
An Embarrassingly Bad App 1/5
Try and register yourself into the system...all I got was a "Something isn't working" message. Not my problem, guys. Either tell me what I need to do to fix the problem, or fix the f#%king app so it works. I would expect this out of an Obamacare plan, but a private one? This is my first experience with Anthem BCBS and it's TERRIBLE. Sad.
Can't even open id. 1/5
Can't give information that I can give to my provider. Not just nite but for months, different versions, since day one of my use.
Don't update anything else, if you can't take care of basics.
Can't Even Log On!!! 1/5
This app used to work... somewhere after an update it stopped working and doesn't allow me to log on. Touch ID stopped working, and when I put in my log-in information I get a pop-up warning that I am not registered to use the mobile app. What?? I've used it in the past, and even have a postcard that says I am registered to use Anthem Anywhere. Called tech support and was told the app is "being refreshed" and to uninstall and reinstall the app. After more than several attempts doing just that, still no luck. Please fix this app so it works again!!
Something Isn’t Working 2/5
I primarily downloaded this app so I could have a digital copy of my health insurance card, but it didn’t seem like that part of the app was working, giving me a “Something isn’t working” message. I went into my Messages to see if I could report this issue, but, “Something isn’t working” there, either. I’m not sure what else does work in this app, but the one thing I wanted it to do didn’t work.
Need more claim information and Security fix needed 1/5
By Disappointed in New London
Not much info available on it. Went to go check on claims but it just says approved, for what provider, date and how much member owes. I would like to see how much was charged, how much insurance paid.
Also it stores my date of birth in clear text. This should not be done for security reasons.
the worst 1/5
i can't even use it because a pop up keeps showing up telling me to update the app, but it is updated and there is no way to close the pop up. useless. the app is awful regardless. i just use it to find local providers.
Downloaded the app hoping I could do everything from my phone and not have to use a computer- what a waste! Can't send messages, now my option to even view a message is gone, over half the time won't even let me log in. Horrible app
It finally works! 4/5
By Scout Walker
Fully functioning. The way it worked when a good app.
Call customer support (M-F, 8A - 8P) 1/5
By Marmoset Killer
I want to check that status of claims anytime and anywhere. I keep getting a message to call customer support M-F from 8A to 8P.
So sorry that my healthcare does not fit into your schedule, but I would like to know how things are going over the weekend and at nighttime.
09/20/2017 update ... updates app, still cr@p
Every time I open the updated app now, I get a message ... “We’ve updated the app”. This message box has one button which opened the App Store to allow me to update the app that has already been updated.
Effectively, I open then app which then makes me open the App Store in order to run an app that is already installed and “working”
The UI is still clunky, not easy to understand the coverage I have and the amounts owed.
Please go back to the drawing board!
Minimal use 2/5
By User of chase
Gives you basic info about your insurance. Would love to be able to pay my bill from it! That's the only reason I ever go to the website anyways. App is pretty pointless.
Completely worthless 1/5
Can't do anything on this app. A total waste. Unfortunately, the mobile site is exactly the same, so I can't access anything worthwhile on my phone.
I can't even open it to show my card. log in barely ever works
Worst app ever and web site!!!! 1/5
Awful app ever
Really bad. Almost zero useful features. 1/5
:( Very Amateur.
Update working great for me -faster 4/5
Wish I could see more claims (further back than 3 months), but everything else is great and useful. Haven't had problems with this version yet. (August 2017)
The latest update changed everything completely , can't even find a doctor for a specified condition , instead you get definition of medical terms, terrible app
Horrible, buggy, often broken app 1/5
By Biggie nyc
This app is horrendous. Extremely often (50% of the time) it doesnt work: fails to login, fails to load screens, etc. Total crap. I'd give zero stars if I could.
Anthem should be ashamed of themselves 1/5
Wow, this app is awful. Didn't the designers test it or did they run out of funds and just install the beta version. You can't navigate back into the program once you go into details. Horrible
Worst app ever 1/5
Wish I could give it zero stars. Can't login to account. Good luck calling tech support. Paying $1500 a month for insurance. I guess zero goes to IT
Sirscottak golf 5/5
Love this App. Easy to use. Found Doctors in my area fast.
Worthless - Will not work... just tells you to call support 1/5
Not sure what the point of this app is. I've been trying to install it and use it for months now with the same results. They send out an update it does not allow you to login at all. Soon as you try to put in your credentials it'll tell you to call customer support for help. EPIC FAILURE
Not consistent 1/5
This app is a hit and miss always have to try multiple times to even login and most of the time claims won't display at all.
I'm rather upset about the fact that they decided it was a better user experience to remove the ability to pay my monthly bill via mobile. Pretty much the only time the app was actually worthwhile was by having that feature.
Waste of time 1/5
The app has never worked. Always have to use a computer. Tech support at anthem told me in January 2017 that the mobile app doesn't work with an iPhone but did not offer a solution or a date when it would. The update in July 2017 says it is compatible with iPhone but did nothing to help with this.
Good app 5/5
The app is working great for me. No issues. Touch ID capability is convenient.
Hey people: when the website is down, so apparently is the app. It's not specific to the app or to mobile devices.
I thought Apple was vetting Apps?? 1/5
This App is, without a doubt, the worst I've yet seen. Take a photo of your insurance card and you'll have everything this App currently does. It purports to do more, but none of it works.