won't let me past security questions 1/5
Come on , this is my 10th time trying to register my card, i get to the security questions then it pops up something went wrong, well yeah it's my 10th trying and they still can't get it right! i'm sure you get paid good money to run the app, FOR THE LOVE OF HEALTH INSURANCE "GET IT RIGHT"!!!! i pay too much for insurance not to be able to use a app- i would give NO stars if i could
Can’t register. Constantly get error message. Until the app gets fixed, it’s useless.
Face ID 1/5
Does not have Face ID for the iPhone X
It simply doesn’t work! 1/5
By Che Quique
App use to work fine before the last updates. Now you tap to open the app and all you get is the continuous and never ending circles trying to load the app; cannot even try login out and back in. Erased and downloaded the app again, same deal. Worthless!
They don’t care. 1/5
By Goku Buu
It’s 2018 and they don’t care about having a useful tool like a phone app. If you’ve seen the Kaiser Permanente app, it does EVERYTHING you thought this would do.
No excuses why not to have this app working properly in this day and age and with the resources of this company...embarrassing.
Works, but could use slight tweaks 3/5
The app does what it’s suppose to do. The main issue I’ve been having with it is whenever I open it fresh (eg, haven’t used it in a while), it always hangs and I have to close it completely and re-open it. Kinda cumbersome when I’m in line having to show a provider The ID card. Would be nice if they had a “add to wallet” feature for the ID card so I don’t have to go through so many clicks to find it.
Doesn't work. Just spins around 1/5
Do u not test your product before rolling it out?
Utterly useless 1/5
I’m not even sure why this exists. The website is marginally better. But only marginally.
Worthless. Tried accessing this app after receiving new cards, wouldn’t load, just endless spinning. Deleted, reinstalled, same thing. So I’m to believe this mega fat cat insurance company doesn’t have the resources to put forth a workable app? Phfffttt.
Useless App 1/5
Too many anthem apps out there to know which is right for you. App doesn’t “work” anymore. No ID cards available in app. I’d work on getting some decent developers that know what they are doing... or just keep launching new apps and new versions w/out listening to your customer base... that seems to be working just fine.
Can’t log in 1/5
By Donkey Kongo
I’d give it a better review if I could get successfully logged in. I use my Touch ID and I see perpetually spinning bubbles indicating something is loading, but a new screen never loads.
App won’t start 1/5
By Dennis Brown
I downloaded the app and gave it my credentials and it worked just fine. Until I was standing in a providers office with them wanting my I’d card. I don’t like a fat wallet so I don’t carry physical cards—I use smartphone apps whenever possible. So when the silly app wouldn’t start I had to run home to retrieve the physical card. I’ve tried deleting and then reinstalling the app. No good. Why have an app that won’t work. I would have thought you would be more prepared to do business than you are.
Glitches constantly. Won’t let you log in half the time. Can’t access card or payment options.
Zero stars 1/5
Worthless app will not show claims history
where is the Claims!? 1/5
I found nothing I need. No button for claims.
The App is HORRIBLE 1/5
Every time I try to use this app it has an issue!!!
Wish I could give 0 stars 1/5
Just pretty circling bubbles forever on the login screen. Who wrote this crap?
Worst app ever 1/5
It takes like 5 minutes to login then it just keeps loading. The white circle keeps spinning. I click find a doctor i type the zip code for the location i want, and it just keeps searching and it logs me out. Then it wont let me log back in. This application is so terrible and slow.
This is amazing that a rich insurance company would have such a horrible app. I could not even open it! I registered and then it keeps saying there is a problem. Anthem wake up
Cannot sign up at all 1/5
It could locate my info but not allowed me to sign up. It shows something isn’t working after click on continue button.
No problems here. 5/5
Maybe it was updated but there is a giant button on the screen to see your I.d. card and it works.
By Haley's Ipod!
App & web never work properly!
Can I do zero stars? 1/5
Piece of CRapp doesn't even open after installing.
Touch ID prompt on logout 1/5
It is absurd this app triggers a Touch ID prompt after you log out of the app. As a result logging out of the app requires clicking the ‘Logout’ button and then clicking ‘Cancel’ on the Touch ID prompt. There is no need to trigger a Touch ID prompt when a user logs out of the app, that is an anti-pattern. Please fix this!
Additionally, there should be a way to manually trigger a Touch ID prompt on the login page.
So I am a new Anthem card holder and literally just finished the registration process before writing this. I completed it on my iPhone in the safari web browser but it asked me to check out the app, which I usually prefer anyways. When I got to the App Store to download it I was worried it wouldn’t be worth it bc of all the 1 star reviews complaining about not being able to view the electronic copy of the ID card. So after deciding to check out the app for myself to see, I found out that there is absolutely no issue with the app and I pulled up the ID card in seconds. By simply selecting “Menu” -> “My Coverage” -> “ID Card” an image of the ID card will pop up with a front and back. I hope this helps bc I know how stressful it is to not have a copy of the card!
Doesn't work 1/5
I hope blue cross blue shield goes out of business because of every issue I've had. Lemme get socialized healthcare
App is much better than before 5/5
Easy to use and has the major functions. Easy to see deductible info and HRA/HSA. Great ID card view and easy to fax or send via email. Thanks for updating the app.
Login is pointless 1/5
After Login could get any useful information and being directed to a homeless clinic was an interesting statement about my level of coverage
Don’t waste your time downloading this app. About half the functions don’t work and the ones that do aren’t very helpful. Better off shaking a Magic 8 Ball.
Prescription link 1/5
When I click on the Prescription link in the app, I watch an endless dial (even waited 10 minutes) waiting for it to do something.
Then I downloaded the Express Scripts app and could not signup with my member ID, SS#, etc.
I am a new member and we are not off to a good start, Anthem. Your apps do not function properly.
The potential is there 2/5
I downloaded the app because, like many others, I liked having a digital copy of my ID card. Upon downloading and my first use, it was great!
Then it would not log me in—it would just spin and spin and spin. This is quite frustrating when you are at the dr w/o a physical card bc you were only sent one ID card and have five people covered in your insurance...
Now there are only two options on my home screen: find a dr and member profile. I can no longer access my ID card?! What’s the point?
Worst app ever! 1/5
Hard to navigate and no useable information on it! Why even have it!
Developer must be single 1/5
There is no way to check your dependents’ claims. If there is, you need a PhD in IT to figure it out.
does not work at all 1/5
Can’t get past the spinner at launch, so utterly useless at this time. Does not speak well of the company that they cannot put together a reliable app.
This app is worthless. Every time I try to log in it kicks me out and says they can’t find my information. Then it says I have to call them to get my information or find a provider.
bruh fix this 1/5
you have to be 18 to use this!! sorry but that’s actually pointless. If i’m 17, old enough to have a phone, and old enough to go to the doctor, I should be old enough to use the app.
Can’t sign in 1/5
I use a password manager with a very complex password. Because this app blocks pasting in my password, it’s nearly impossible to sign in with literally zero security improvements. Please disable this paste blocking garbage.
Never loads, crap
Doesn’t work 1/5
When I open the app, after an update two days ago, the app just spins and spins and doesn’t deliver a screen to login. A serious flaw.
No longer works 1/5
Ever since the last update app just keeps loading but doesn’t actually load. Doesn’t work anymore.
Won’t log me in 1/5
I haven’t been able to get this to login for over a month. Tech support didn’t help at all. I rely on mobile for everything so I can’t get into my account unless I find myself at a desktop. Same goes for the mobile site. Can’t login...
Not working. 1/5
Takes forever to sign in, and find a Doctor is awful.One day something is there and then gone then back. It makes it hard to keep up. Latest update didn’t fix it, much worse.
Doesn't work 1/5
I downloaded this app so I wouldn't have to go to my computer. Downloaded it only to find out it doesn't work.
Won’t open 1/5
I just downloaded this app. It won’t open. The other Anthem I had worked. Now that one doesn’t work either.
All id cards not showing up 2/5
I have both medical and vision through Anthem, and like others having a digit ID card is why I downloaded the app and I can see the one for vision just not the one for medical, which I use more often. Wish it had both ID cards. Some one QA that for next release please.
Lousy App 1/5
Ditto on all complaints about “something isn’t working.” And this is my new insurance company. Go figure.
Useless don’t even download 1/5
Can’t view ID card, anything that has to do with your account or billing just how to get doctors and changing your password to your account.
Can't view my card 1/5
Keeps saying error has occurred whenever I try to view my insurance card. Never received my actual card, and it's already 5 days after the beginning of the year. :/
This app is so slow! The main menu, along with everything else, takes forever to load. Wish this app worked better so you can actually find doctors you needed without having to call around!
Always gives an error message and takes FOREVER to do even that.