Can't even open id. 1/5
Can't give information that I can give to my provider. Not just nite but for months, different versions, since day one of my use.
Don't update anything else, if you can't take care of basics.
Can't Even Log On!!! 1/5
This app used to work... somewhere after an update it stopped working and doesn't allow me to log on. Touch ID stopped working, and when I put in my log-in information I get a pop-up warning that I am not registered to use the mobile app. What?? I've used it in the past, and even have a postcard that says I am registered to use Anthem Anywhere. Called tech support and was told the app is "being refreshed" and to uninstall and reinstall the app. After more than several attempts doing just that, still no luck. Please fix this app so it works again!!
Something Isn’t Working 2/5
I primarily downloaded this app so I could have a digital copy of my health insurance card, but it didn’t seem like that part of the app was working, giving me a “Something isn’t working” message. I went into my Messages to see if I could report this issue, but, “Something isn’t working” there, either. I’m not sure what else does work in this app, but the one thing I wanted it to do didn’t work.
Need more claim information and Security fix needed 1/5
By Disappointed in New London
Not much info available on it. Went to go check on claims but it just says approved, for what provider, date and how much member owes. I would like to see how much was charged, how much insurance paid.
Also it stores my date of birth in clear text. This should not be done for security reasons.
the worst 1/5
i can't even use it because a pop up keeps showing up telling me to update the app, but it is updated and there is no way to close the pop up. useless. the app is awful regardless. i just use it to find local providers.
Downloaded the app hoping I could do everything from my phone and not have to use a computer- what a waste! Can't send messages, now my option to even view a message is gone, over half the time won't even let me log in. Horrible app
It finally works! 4/5
By Scout Walker
Fully functioning. The way it worked when a good app.
Call customer support (M-F, 8A - 8P) 1/5
By Marmoset Killer
I want to check that status of claims anytime and anywhere. I keep getting a message to call customer support M-F from 8A to 8P.
So sorry that my healthcare does not fit into your schedule, but I would like to know how things are going over the weekend and at nighttime.
09/20/2017 update ... updates app, still cr@p
Every time I open the updated app now, I get a message ... “We’ve updated the app”. This message box has one button which opened the App Store to allow me to update the app that has already been updated.
Effectively, I open then app which then makes me open the App Store in order to run an app that is already installed and “working”
The UI is still clunky, not easy to understand the coverage I have and the amounts owed.
Please go back to the drawing board!
Minimal use 2/5
By User of chase
Gives you basic info about your insurance. Would love to be able to pay my bill from it! That's the only reason I ever go to the website anyways. App is pretty pointless.
Completely worthless 1/5
Can't do anything on this app. A total waste. Unfortunately, the mobile site is exactly the same, so I can't access anything worthwhile on my phone.
I can't even open it to show my card. log in barely ever works
Worst app ever and web site!!!! 1/5
Awful app ever
Really bad. Almost zero useful features. 1/5
:( Very Amateur.
Update working great for me -faster 4/5
Wish I could see more claims (further back than 3 months), but everything else is great and useful. Haven't had problems with this version yet. (August 2017)
The latest update changed everything completely , can't even find a doctor for a specified condition , instead you get definition of medical terms, terrible app
Horrible, buggy, often broken app 1/5
By Biggie nyc
This app is horrendous. Extremely often (50% of the time) it doesnt work: fails to login, fails to load screens, etc. Total crap. I'd give zero stars if I could.
Anthem should be ashamed of themselves 1/5
Wow, this app is awful. Didn't the designers test it or did they run out of funds and just install the beta version. You can't navigate back into the program once you go into details. Horrible
Worst app ever 1/5
Wish I could give it zero stars. Can't login to account. Good luck calling tech support. Paying $1500 a month for insurance. I guess zero goes to IT
Sirscottak golf 5/5
Love this App. Easy to use. Found Doctors in my area fast.
Worthless - Will not work... just tells you to call support 1/5
Not sure what the point of this app is. I've been trying to install it and use it for months now with the same results. They send out an update it does not allow you to login at all. Soon as you try to put in your credentials it'll tell you to call customer support for help. EPIC FAILURE
Not consistent 1/5
This app is a hit and miss always have to try multiple times to even login and most of the time claims won't display at all.
I'm rather upset about the fact that they decided it was a better user experience to remove the ability to pay my monthly bill via mobile. Pretty much the only time the app was actually worthwhile was by having that feature.
Waste of time 1/5
The app has never worked. Always have to use a computer. Tech support at anthem told me in January 2017 that the mobile app doesn't work with an iPhone but did not offer a solution or a date when it would. The update in July 2017 says it is compatible with iPhone but did nothing to help with this.
Good app 5/5
The app is working great for me. No issues. Touch ID capability is convenient.
Hey people: when the website is down, so apparently is the app. It's not specific to the app or to mobile devices.
I thought Apple was vetting Apps?? 1/5
This App is, without a doubt, the worst I've yet seen. Take a photo of your insurance card and you'll have everything this App currently does. It purports to do more, but none of it works.
Cant log in. 1/5
By Sean Delaney
This app needs work. Tells me it cant find my user name. So Incant login. But if I go to the website, I can log in no problem.
EDIT: It finally let me log in after asking it to remind me what my user name was. Guess what? I was using the right username anyways.
Do you pay your programmer in bananas? 1/5
This is possibly the worst app I've seen in quite a while! And from an insurance company with what is basically a license to print money. I hope your VPs get some good golfing with money you don't spend on programmers and health coverage for participants. Oh, and what's with two basically identical apps by you in app store, without even a hint what the difference is between them?
Doesn't work 1/5
95% of the time it won't let you log on, always crashes. Horrible app
What is the point of this app? For the amount of money we pay in to Anthem and they don't pay out to health providers you would think there is plenty of money to spend on a functioning app or website that works on a mobile device. The only way I can get access to my claims is on a computer.
This review will be unhelpful, but this is the only response this app deserves:
GARBAGE! Essentially the only thing it's good for (if you can log in) is seeing your user ID number.
Says needs to be updated but no update available 1/5
Says needs to be updated but no update available. Doesn't work at all
HORRIBLE!! WORST APP EVER!!!!😡 1/5
This is one of the worst apps I have ever used! Most of the time it DOESN'T WORK!!! It takes forever to load! Once you are in it is not at all useful. Many of the functions DON'T WORK. Not sure why you're directed call when the whole reason for the app is to achieve your task without calling!!
Very slow! Awful experience!! 1/5
It's 2017 therefore go find an app developer understands how to code the app to loads faster!!
Absolutely pointless!!! 1/5
This app literally doesn't do anything for you other than send you to the express scripts app or let you see your insurance card. Also, please allow mobile web users to access the full website instead of the web version of the app, as it's again, USELESS!!!!
Pointless app 1/5
Basically all this app does is show you your insurance card. You can't see your claims or anything. What's the point?
7/28/2017 - it actually works now !
"We're here to help" I actually wasted time called tech support opened three tickets, emailed my logs and screen shots to after two months to be told......It's a known issue with no ETA to be fixed
Still not fixed 5/2017
Still not fixed 5/31/2017
Still not fixed 6/15/2017
Still not fixed 6/27/2017
7/28/2017 - it actually works !
Love when the app update says improving the app for our members.....o really
By Logan G - Denver, CO
This is the worst app I've ever downloaded. You can't do anything on it. "Oops, something went wrong!" Over and over
WIsh I could give it ZERO stars 1/5
This app is a waste of storage space. It does nothing, not even display claims info or explanations of benefits. Don't bother.
App is a failure 1/5
Confirmed with technical support that anthems app does not work. Also, all mobile web browsers are not functioning either.
True waste of time attempting to obtain information related to my account.
Latest update will not allow login. 1/5
By dr dpz
Latest update displays "call support" message despite proper credentials. Called and rep confirmed that they couldn't log me in on app while website login works fine. Have a "ticket" number but haven't heard anything back for a week.
Awful, No point 1/5
This app has no purpose whatsoever. I was hoping to have quick access to my claims and benefit balances, as I'm sure everyone else who downloads this app does. I do not understand why anthem would omit that important part.
App is incomplete 1/5
It seems a lot of work went into a flashy app with decent graphics, but it falls short of providing necessary information. At least I can login and view ID card. Would be very helpful if it could show plan benefits. It doesn't access claims or plan info for dental-only plans.
Doesn't work 1/5
Why would you release an app that doesn't work?
Absolutely Awful 1/5
Trying to get a mobile download of my insurance card and can't even sign in. Can login just fine through website but crappy app won't work. Should be ashamed of themselves.
By Buzzards Bay
Don't waste time on trying to get this to work.
Does this app ever work? 1/5
I can never get into this app anymore. Every other update breaks it. 0/10 would not recommend. Please fix your app.
Literally useless. 1/5
I gave this a try when it was first released. The "find care" search returned no results regardless of parameters, and it was unable to show my ID card, or do anything else. I figured it was new and buggy and forgot about it.
Today I received an email from Blue Cross about how to decide between going to the ER or an urgent care center and encouraging customers to use the app (before they need it) to find locations. Sensible advice, and I had time to kill, so I did.
And it's still completely and utterly useless. Search returns no results no matter what is selected in terms of specialty or location, and it can't even show an ID card.
It's an embarrassment to the company, and rage-inducing to the customer given how much we pay for insurance that they can't even get a simple location search app right.
By Toby S
This app is an embarrassment to Anthem. It is so buggy. Can't view ID card. Can't even send a support message. It should be pulled from the Apple store immediately until fixed.
Poor execution 1/5
Very poor execution of an interface and capabilities. Website isn't allot better but this is not a great resource.
Can't see my ID card 1/5
Just registered with the app, and I'm unable to see my ID card. :/