Updated now can't log in 1/5
By Sandra Luk
Won't take thumb print after update and it won't allow me to log in at all
Now has payment feature! 4/5
I've been rating this 2 stars for a long time because it had no payment feature. But now it does. And it was quick, easy to use and worked with no issue. Well done.
No dependents 1/5
You cannot see your dependents information. Pretty useless for a family.
Worst App Ever 1/5
Can't even log in with correct credentials. Lousy. Don't waste time downloading.
App always crash 1/5
I cannot see my card, I can't see my plan info as well.
App hasn't worked in weeks... 1/5
It's currently April 15th, 2017 and I've literally been trying to log into this app with correct login info for 10 days-- it won't let me in. It's just keeps showing me an error message saying, "Were here to help. Call us at [insert phone number here]."
Anthem, please stop neglecting your app. People want to be able to use the app rather than having to login online. It would be great if you fixed this.
By Tasked fan
I never write reviews, but this app is so unbelievably awful, I am hoping someone at anthem is looking at these and will eventually get a clue. There is NO WAY to get to the full desktop site on this app. That is ridiculous. Especially since there is also NO WAY to see your EOBs on the app. Total waste of space on my phone. But even when I try to use safari to get to the regular Anthem site, it puts me into this useless mobile version. Hate. This. App.
Still Needs some improvements 2/5
By Chandra S Kotha
Please show facility name correctly on claim
adopt uniform claim status processed vs approved .
Need a "zero stars" option! 1/5
This is the most useless app I've ever seen. The only thing that sort of works is the provider search, but even that returns many duplicate results, often with differing and outdated information. The provider profiles are totally useless. Most have nothing more than gender and language spoken. I can figure out on my own whether a provider is male or female and speaks English.
There is no digital ID card and no information on benefits or claims. My personal profile is currently inaccessible, returning an error message and a plea to be patient. When I tried to leave a review in the section asking what they could do better...I got an error message!
The ask "How can we make the app as healthy as possible?" My advice? Get a defibrillator; the patient needs to be ALIVE before we even discuss HEALTHY!
I suspect there was some requirement or commitment to have an app available; I guess it forgot to specify that it had to work.
Terrible App 1/5
This app rarely works properly. Usually it won't even open, just gives an error message with a number to call. It never even updates with new bills. It always says "$0 is due, payment has been paid in full" even when I haven't yet paid for the month, etc. etc. The list goes on and on. It's terrible.
By Troy W
Very limited. Aside from viewing ID card, The Google Maps app is more useful. Claim details don't go much further thane date/doctor name. App feels like a rough draft and has much room for improvement.
5 Star GARBAGE 1/5
Can't get EOB's or see medical treatment dates or claims! What's the point of this app? To find a doctor on an awful search engine with awful filters??
The only reason this gets a star is for the fact that it can show a copy of your ID card if you don't have one on you, Everybody has their phone on them! But that's the only thing that actually works on the app. The search for providers is useless and it always says it can't find any results. It doesn't show the info I'm looking for, the summary is not helpful and anytime you go back you have to start all over. Completely pointless download if it isn't for downloading a copy of your ID card.
Horrible. Useless. 1/5
This is the first time I've ever been so disappointed in an app that I felt the need to create a review. Most often I cannot log in, but even if I can, the information is entirely in accurate. It currently shows that we have had zero claims and therefore have met none of our deductibles. This is very interesting considering we have already met our out-of-pocket max for the year! The only thing worse than this app is dealing with the people when you have to call anthem which leaves a stuck between a rock and a hard place.
Where is my ID card? 1/5
What a garbage company
By Sad in Indiana
Can't get swipe buttons to work which makes it extremely difficult to filter claims. Also, information loads slowly. I'll stick to using the website.
Trying to find an emergency room, every page gives an error. Well guess they are just interested in your monthly payments. You can't even find a doctor when you need one
Never works 1/5
Simply have never been able to login on this app. Full website works fine, app has never accepted my login info and pop up tells me to call but customer service is unable to resolve issues.
Not there yet 2/5
Read the other reviews, but downloaded the app hoping my experience would be different. It's not. Every time I try to review a claim, it says, "Something's not working." Pretty much useless. Very limited info available beyond deductible, and out of pocket expenses.
FRUSTRATING APP 1/5
This is one of the most frustrating apps I've ever used. Came from Kaiser and their app worked great. Simply trying to find 2 things: a doctor near me that can be my PCP, and trying to find the closest Urgent Care (within plan, of course). I've called so many doctors that this app brought up, only to find that they were pediatricians or heart specialists or you name it...seriously, how hard can it be to simply find a female PCP who is accepting new patients? If you search under "urgent care" the results are zero. Anthem, do not advertise an app if it's garbage. Missing Kaiser right about now.
Can't get claims, ID cards, etc. half the time it wouldn't let me log on, and told to call customer support. Useless app. Deleted the app and tried to log on via their website and it just defaults you back to the useless app.
I can't see my ID card, claims or medications. All I can do is search for a Dr or an estimate
Never been able to login. Have contacted support multiple times with no resolution. Called, emailed, message through web...still no progress. Please fix or remove the app all together.
I have yet to successfully login even after the recent update. Junk right out of the App Store.
The reviews 2/5
Well...It did get one star...so...
Useless options 3/5
The app works fine, I can search for a provider etc. but it has these options to narrow your search by 'accepting new patients' and if a family med doc or internist, 'can act as PCP'. These seem incredibly useful but apparently they are useless as when I selected them I came up with zero providers. I had to call BCBS to figure out what was going on and the woman on the phone said "um there are doctors everywhere". Ok...I explained how I searched and she told me don't even bother selecting those, BCBS never collects the information. Then why have them!!! You made me panic and think I had to go states over to find a doctor. 3 stars.
Missing Key Feature 2/5
Please add feature allowing ID card to Wallet.
What happened- this is horrible!!! 1/5
Can't view a complete EOB - can't find a thing on this app - dump it and start over. I'll have to go to a computer to do anything!
Needs more work! 1/5
The App does not work properly.
Listen to customer feedback 2/5
Disappointed that they seem unwilling or unable to fix the simple problem of viewing the ID card on iOS. Have reported the issue twice. This would be a key benefit so I would not need to carry a physical card. Even better if they made it easy to share with or provide to provider via email and text. Every Dr office wants to see it and I don't want to carry it around with me.
Never works 1/5
Usually my main page is blank. Provides me with little to no information about my account. Don't bother downloading, it's useless.
This app works about as well as their website. Which is to say, it works maybe 1 out of 4 times I try to log on. Called tech support and was told not to use my phone, only my Google Chrome browser. Why have an app if it doesn't work?
Can't even log in 1/5
Using same credentials as on line website and all it does is tell me to call customer service. Simply garbage.
Customer service just runs you in circles, can't help at all.
Another update another one star review. Fix the login issues already.
By Woolen dove
Pointless app. Does nothing helpful when it momentarily isn't giving an error message.
Can't even search urgent cares. Lot of bugs in this app. Focus on core features rather than beautification
By Traveling businessman
Can't log into the app. The error message that popped up said to call the help desk. I called and the recording said "we are having technical difficulties with our technical support line. Please call back later". 😤😫😂
Can't login to app - just remove from store pls 1/5
I can login to my account through desktop website, but can't through this mobile app. When I tried, I'm prompted to call their tech support. Tech support has a recorded msg saying they're having issues with the mobile app right now.
Update: still can't log in months later. Just remove this app from the App Store pls. This is ridiculous.
All true 1/5
Sadly, all of these one-star reviews are spot on. Apps like this should NEVER make it out of the office. Designers, have you no self-respect?
The only thing this app is good for is the is card. Both the app and the mobile website provide no information on claims, deductibles, coverage or other account info available on the desktop version of the site. EXTREMELY DISAPPOINTING AND NOT HELPFUL AT ALL!
Full of glitches 1/5
This app works half of the time but unfortunately it works better than the website so I'm stuck using the app.
They should be embarrassed 1/5
Shouldn't one of the QC steps be, "Can the user log in?"
If that test doesn't pass don't commit to production. The entire system is janky. I couldn't register on the website, had to do that on this app but then I can't log in through the app, I have to go to the website to manage my account. What an embarrassment.
Worst app 1/5
This is probably the worst app in the store, doesn't do anything it says it will do! And when you call the help line, they are about as useless as the app and web login. Hope this doesn't represent how well they work for the people that they insure. Because they sure don't put any effort into helping anyone with the app and website
Same here! 1/5
All the previous stated problems. Definitely needs a capable tech dept. /resources. I depend on mobile app 98% of time so far the worst app I have.
Never works 1/5
By Matt Shar
It's always under maintenance
"We're here to help" I actually wasted time called tech support opened three tickets, emailed my logs and screen shots to after two months to be told......It's a known issue with no ETA to be fixed
It never works! 1/5
It worked maybe 2 times after I first downloaded the app. But every time I've tried to log in since I just get a message bubble that says 'We're here to help!' and shows a customer service number that isn't even an active link- to call the number you have to memorize it and dial it on the keypad yourself. (Highlighting the number to copy does not work). Super frustrating. Why have these issues not been fixed? I see the app has been updated several times but not to function obvs. Deleted it.
Deserves 0 stars 1/5
App doesn't allow me to login at all. It keeps popping up "we're here to help!!" with a phone number to call. I don't need help! I just want to log in!
Don't Tout your app if it do any work! 1/5
Will not allow login. Ridiculous.
Worst app 1/5
This is a useless app. All you can do is check your ID card. Always an error when you try to check your claims.