App is a failure 1/5
Confirmed with technical support that anthems app does not work. Also, all mobile web browsers are not functioning either.
True waste of time attempting to obtain information related to my account.
Latest update will not allow login. 1/5
By dr dpz
Latest update displays "call support" message despite proper credentials. Called and rep confirmed that they couldn't log me in on app while website login works fine. Have a "ticket" number but haven't heard anything back for a week.
Awful, No point 1/5
This app has no purpose whatsoever. I was hoping to have quick access to my claims and benefit balances, as I'm sure everyone else who downloads this app does. I do not understand why anthem would omit that important part.
App is incomplete 1/5
It seems a lot of work went into a flashy app with decent graphics, but it falls short of providing necessary information. At least I can login and view ID card. Would be very helpful if it could show plan benefits. It doesn't access claims or plan info for dental-only plans.
Doesn't work 1/5
Why would you release an app that doesn't work?
Absolutely Awful 1/5
Trying to get a mobile download of my insurance card and can't even sign in. Can login just fine through website but crappy app won't work. Should be ashamed of themselves.
By Buzzards Bay
Don't waste time on trying to get this to work.
Does this app ever work? 1/5
I can never get into this app anymore. Every other update breaks it. 0/10 would not recommend. Please fix your app.
Literally useless. 1/5
I gave this a try when it was first released. The "find care" search returned no results regardless of parameters, and it was unable to show my ID card, or do anything else. I figured it was new and buggy and forgot about it.
Today I received an email from Blue Cross about how to decide between going to the ER or an urgent care center and encouraging customers to use the app (before they need it) to find locations. Sensible advice, and I had time to kill, so I did.
And it's still completely and utterly useless. Search returns no results no matter what is selected in terms of specialty or location, and it can't even show an ID card.
It's an embarrassment to the company, and rage-inducing to the customer given how much we pay for insurance that they can't even get a simple location search app right.
By Toby S
This app is an embarrassment to Anthem. It is so buggy. Can't view ID card. Can't even send a support message. It should be pulled from the Apple store immediately until fixed.
Poor execution 1/5
Very poor execution of an interface and capabilities. Website isn't allot better but this is not a great resource.
"We're here to help" I actually wasted time called tech support opened three tickets, emailed my logs and screen shots to after two months to be told......It's a known issue with no ETA to be fixed
Still not fixed 5/2017
Still not fixed 5/31/2017
Still not fixed 6/15/2017
Still not fixed 6/27/2017
Love when the app update says improving the app for our members.....o really
Can't see my ID card 1/5
Just registered with the app, and I'm unable to see my ID card. :/
Better than it was two years ago 3/5
By The Honorable Sokushi-san
You can paste the password in and it supports Touch ID. The app is a constant stream of errors but repeating the same thing over and over usually, eventually gets the info the app is looking for.
Very few features in the app
This is the worst app ever. It NEVER works! But then again, nor does their website. Get it together Anthem!
Provides just basic info 2/5
Couldn't get more insurance details from this app. I think they are still integrating more services.
Works fine on my iPhone 7. 3/5
After receiving a postcard in the mail about the app I decided to look into it. The few reviews in the App Store made me very skeptical. I only have dental and vision with Anthem, but I was able to log in, see my ID card, front and back, look up dental providers. I just started coverage with them, so I was checking to make sure my current provider was listed. It took a minute to realize that u can't just type in a zip code...you have to wait for it to process and then select the complete city, state and zip for it to work correctly. Other than that, everything seemed to function correctly and timely. I only rated it a 3 because there isn't a lot to see when you select benefits. Maybe after I have used my benefits and can see my claims I will be able to return and give a higher score. 👍
Do you pay your programer in bananas? 1/5
This is possibly the worst app I've seen in quite a while! And from an insurance company with what is basically a license to print money. I hope your VPs get some good golfing with money you don't spend on programmers and health coverage for participants. Oh, and what's with two basically identical apps by you in app store, without even a hint what the difference is between them?
Improved UI/Basic Functionality not currently working 1/5
Update June 19: it's Monday morning and this app was updated on June 15. Guess what? I get error messages when I try to go to any option other than changing my password and accessing frequently asked questions. This is a serious hindrance that I can't even access my member ID.
Prior feedback: Maybe it's because it's Sunday evening at 7:56 p.m. I'm not sure why none of the basic functionality like pulling up my member ID card is not working. I also tried the estimate functionality and it too wasn't working. In each instance I received a message that something isn't working and to check back later to see if you've fixed it. Please stop rolling out app updates without thoroughly testing.
Amateurish and hopelessly broken 1/5
It's surprising to me that a company the size of Anthem would roll out an app this embarrassingly bad. It looks and performs as if it's only half-built.
The app nor the website has worked properly in well over a year.... they update and it gets even worse to where you cannot log in at all.
Piece of crap of an app 1/5
Piece of crap of an app
Can't even log in 1/5
Just offers a helpline when I try to log in. Thought this might be easier than the website. I was clearly wrong.
I'D LIKE TO GIVE NO STARS!! 1/5
"We're here to help is what I get". This is unacceptable. In the age there is no excuse for a useless non-working app! There are two many technical savvy people out there. Hire someone who is capable of developing a decent app!! You have more than enough money with the premiums you charge!
"We're here to help..." 1/5
By Daughter Phoenix
...is what you'll get when you try to log in. It won't actually log you in, though. My information is correct but I can't get past this screen, and neither can several other users.
By searching for HASED
The singe most important thing I want to see is how close I am to my deductible. With an HSA this is very important. The app shows none of that information. Besides not showing anything, it is an exact copy of their mobile webpage that you get if you to to anthem's website on your phone. You can't see your deductible there either. Instead they tell you have to request the full website on your phone. Oh but guess what happens then- anthem loads the full website, makes you log in again, and then forces you back to the mobile website. It is an endless loop that makes it impossible to know anything about your insurance if you are on the go. Who ever dreamed up this app should be fired. Last app allowed you to at least see your deductible.
Great at taking up space on my phone! 1/5
By Stefano Onafets
This app never updates deductibles or claims compared to online and I can't access my insurance card without receiving an error message. I wonder if not having an app would be a better choice. Although Anthem is an insurance company and they probably can't afford to create a competent app for their customers.
This is one of the worst apps I have ever used! It takes forever to load! Once you are in it is not at all useful. Many of the functions do not work.
Stuck in a continuous login loop. Doesn't work at all.
Get the job done 5/5
Wanted to find a local doctor and have a digital card. Done and done.
Log in is awful, takes forever if you can get in at all. Deleted it , that way at least I can pull up the website via safari without the app
Horrible app 1/5
Nothing works when you get into the app and that IF you can even log in. Most of the time it just gives you the circle of death while loading for hours. Completely pointless to have
Such a crap 1/5
In the digital world, this app is some centuries away. This doesn't even download.
Good concept. Horrible to use 2/5
By who is yao
Logging in is not reliable. At best, its slow but works. At worst, it's slow and doesn't work after wasting your time. At the end of the day, if you can't get in then I don't care how well the app is designed or what it can do.
Worthless app 1/5
This app is worthless. Has errors logging in half the time.
When trying to go to the website on an iPhone it redirect to a mobile site you can't get away from and it's the same as the am. Has no functionality what so ever. Don't bother.
I don't know 3/5
Couldn't log in but after several tries it finally worked.
By Troy W
* easily view, share, fax, email ID card--completely eliminating the need to vary physical ID card
* find a doctor tool is useful
* aside from two items above, the app is pretty useless; really... local food trucks have better apps
* nearly zero access to you account, so you will still be very dependent on a non-mobile-friendly desktop website
Come on, Anthem, this app doesn't come close to doing everything it needs to do.
App feels like a rough draft and has much room for improvement.
Legit ID & Password from Website doesn't Work Here 1/5
I have Medicare/Anthem and my ID and Password works great on their official website, but doesn't work on their Apple App. I was at my Doctors Office and my Doctor needed some information immediately about my Health Insurance, so I downloaded this app and it won't accept my Login Information. I rate this app no stars, but had to enter one star for JUNK! Deleted immediately, DO NOT RECOMMEND!
Worthless if you want more than your card 1/5
By Annoyed Mcangrystein
I can't access any information about my plan or deductibles. If there is a way through this app it's impossible to find. I can view Records, get my ID card and find a dr. That's about it.
Updated now can't log in 1/5
By Sandra Luk
Won't take thumb print after update and it won't allow me to log in at all
Now has payment feature! 4/5
I've been rating this 2 stars for a long time because it had no payment feature. But now it does. And it was quick, easy to use and worked with no issue. Well done.
No dependents 1/5
You cannot see your dependents information. Pretty useless for a family.
Worst App Ever 1/5
Can't even log in with correct credentials. Lousy. Don't waste time downloading.
App always crash 1/5
I cannot see my card, I can't see my plan info as well.
App hasn't worked in weeks... 1/5
It's currently April 15th, 2017 and I've literally been trying to log into this app with correct login info for 10 days-- it won't let me in. It's just keeps showing me an error message saying, "Were here to help. Call us at [insert phone number here]."
Anthem, please stop neglecting your app. People want to be able to use the app rather than having to login online. It would be great if you fixed this.
By Tasked fan
I never write reviews, but this app is so unbelievably awful, I am hoping someone at anthem is looking at these and will eventually get a clue. There is NO WAY to get to the full desktop site on this app. That is ridiculous. Especially since there is also NO WAY to see your EOBs on the app. Total waste of space on my phone. But even when I try to use safari to get to the regular Anthem site, it puts me into this useless mobile version. Hate. This. App.
Still Needs some improvements 2/5
By Chandra S Kotha
Please show facility name correctly on claim
adopt uniform claim status processed vs approved .
Need a "zero stars" option! 1/5
This is the most useless app I've ever seen. The only thing that sort of works is the provider search, but even that returns many duplicate results, often with differing and outdated information. The provider profiles are totally useless. Most have nothing more than gender and language spoken. I can figure out on my own whether a provider is male or female and speaks English.
There is no digital ID card and no information on benefits or claims. My personal profile is currently inaccessible, returning an error message and a plea to be patient. When I tried to leave a review in the section asking what they could do better...I got an error message!
The ask "How can we make the app as healthy as possible?" My advice? Get a defibrillator; the patient needs to be ALIVE before we even discuss HEALTHY!
I suspect there was some requirement or commitment to have an app available; I guess it forgot to specify that it had to work.
Terrible App 1/5
This app rarely works properly. Usually it won't even open, just gives an error message with a number to call. It never even updates with new bills. It always says "$0 is due, payment has been paid in full" even when I haven't yet paid for the month, etc. etc. The list goes on and on. It's terrible.