Worst insurance and app ever 1/5
I receive this insurance thru my employer. Their app is slow, gives you no way to contact anyone, it keeps having problems, no detail on claims. They keep having issues with my name, sending me ID cards with errors and I got a medical bill for a service i never did, I'm suspecting a problem with the name again. Their customer service is horrible too. I do not recommend this insurance to anyone! Avoid, avoid.
EOBs do not display.
Find a Doctor Feature Does Not Work! 1/5
This App has great potential. Other than viewing your claims summary and ID card, not much else here. The "Find a Doctor" button doesn't do anything. When you search for a specific type of doctor or lab facility that is "in network" nothing comes up. Tried on a PC, iPad etc. and was the same nothing. This feature would be the most beneficial as patients could quickly look up a doctor that is in their network and proceed with referrals etc. please update the Find a Doctor feature.
Will not locate doctors in my area 1/5
The app returns no search results within zip code, while using a PC returns hundreds. Not worth downloading if you cannot locate nearby doctors.
Won't log in. 1/5
...and support help in India is useless.
Worthless app. Web page is just ok. I only put 1 star because they made me
Can't log in 1/5
Can't even log in. No idea why. Just tried to login via website, which, on mobile, sends you to login again on a site version of this app, or to download this app. Basically, you can't use Anthem Blue Cross on a mobile device.
Does not work 1/5
Downloaded this app just to have the ID card on my phone. That feature does not work. Waste of time.
By Well, alright I guess
What a terrible app, I can't even get past login without the app glitching and not letting me access my account. Sad for such a big company to make a bad app.
Not very helpful 1/5
iOS apps should be a user friendly, mobile view to the website (imho).
This is like a child's version.
You can see a digital version of your card - oooooooh!
Some of your claims - although status is not accurate.
And some of your benefits.
Honestly, begs more questions than it answers.
You're better off pinching and zooming your way round the website.
Terrible. Just use the website. 1/5
By Dirk Niblick
Can't open claims on the app, plus it's slow and bloated. Like I said, just use the website.
I was a bit skeptical to try the app with all the negative reviews. But it worked fine for me for what I needed. It's not the full website so if that's what you need use your computer.
400% less useful than the website 1/5
By Bo is short for Bob
I'm the primary on the account and I can't view claims for my dependants, i.e. my 2 and 6 year olds. The claims are labeled "patient view only." Awesome.
As for viewing my own claims, I tried this app maybe 6 months ago and it was unable to show the details of claims, tried again tonight: same issue.
I searched specifically for a male doctor due to male problems. I was treated by NOTHING but women for my testicular problem, and obviously given nothing for the pain despite the fear of losing one testicle, which any male knows how painful that is. Do not use the 'Find A Doctor' feature because you'll end up just like me.
...this app seems to be broken. Can't access id cards. I've emailed for support but no answer. Don't have an app if it's broken and you don't support it.
Crappy web site and app no better 1/5
By App Fan 007
How bout a native app that scans my med card. App is getting deleted from phone. Poor UX does not respond like I expect a phone app. Course the website does not even render correctly in browser either so I will snail mail the info they want. I hope to god I don't actually have to use this insurance as anthem does not have their IT in order!
Anthem Blue Cross 1/5
By Stalactite 12
A horrible app. I registered and gave it my info and it showed me my card. It kicked me off by the time I got to the pharmacy to get my prescription. Then it wouldn't let me sign on and it says the info doesn't match, yet it let me on the first time. Now it says to call them M-F, so if I got sick or had to have the medication today I would have to suffer until Monday.
Very good. Meets needs. 5/5
By Sudhir Shankar
Very good. Meets needs.
Can't even search urgent cares. Lot of bugs in this app. Focus on core features rather than beautification
Doesnt work at all 1/5
Doesnt work at all
Horrible application 1/5
By Matt Shar
It just never works
Don't know why they have this App 1/5
Never works ...
Broken app 1/5
No way pull up my ID fix it the UI is a joke.
Wonder if the healthcare is similar oops why yes it is.
Won't let me log in 1/5
The app let me register fine and worked that day. However the next day when I tried to pull up my information at the doctors office it wouldn't open. It was embarrassing for me and unprofessional of the app developers to not fix this problem.
Won't let you log in 1/5
Can't log in 1/5
I have verified I have correct log in info multiple times. The app just doesn't allow you to log in. Pretty useless.
Forget it! 1/5
You can't log into this app and when I called to find out what the problem was for she told me the login after two hours but when I really pressed her she said they're updating the app. Judging from the number of people who have given this one star and said they could never login it's obvious that anthem really doesn't care whether we use their app or not. Don't bother.
App does not work 1/5
Can't even login to my account, it just suggests calling tech support. Why would you guys release an app where the most basic function of logging in doesn't even work? Ridiculous.
0 Stars!!! 👎🏻 1/5
Downloaded app and tried to register and get everything filled out and just keeps telling me "Sorry looks like something is wrong"....yes there is something wrong, according to all the reviews and my personal experience your app DOESN'T work!! 👎🏻👎🏻👎🏻
Love the convenience! 5/5
Nice to have at your fingertips...
Can't log into app. Ever. 1/5
First off I can login from the website but not the app. Call Anthem support, they say "Yeah everyone is having that issue and there is no eta"
Why put out an update to your app when can't login??
Won't work 1/5
Won't even allow me to register
The other reviews are right. This app is useless. It wouldn't accept my login and suggested I call customer service. Total waste of time. Don't bother downloading this app. There's nothing here.
So it looks like everyone is right. I'm always a little skeptical about one star reviews as many blame the app when they don't know what they are doing. I registered online and attempted to register here. That didn't work. So I tried to log on using my already registered info. I was hopeful when it asked me if I wanted to use Touch ID. But nope. Spinning circles and then a message to call the help desk. Nah... after reading the reviews I know better. An unnecessary app in the first place but would be kinda nice. If it worked. Maybe someday.
Why even have this on the App Store 1/5
As everyone else has stated, we've been with Anthem for over 15 years and after multiple attempts, the app is ALWAYS unable to locate out information! What trash this app is!!!
Sorry, seems like something isn't working 1/5
As often as I see this message within the app, they should consider using that as the app name...
Piece of garbage - hire good developers 1/5
By Kail Kull
Utter useless and piece of cra$
Same issue as other reviewers. Userid pwd works on desktop but not in iOS. Call wait times are in hours. 0 star- 1 is way too many.
Don't bother 1/5
I got this app so I could have a copy of my ID card with me all the time. Although the description and screen shots in the App Store show you can do this, it is all a facade. If you want to change your communication settings or have them link your medical record with WebMD, so they can spy into your personal data more easily, by all means go for it.
Doesn't work at all 1/5
I can't even get passed the login screen. I've tried retrieving and resetting my information countless times and I've solo Ken with customer support. Nothing works and they have no help to offer.
A total waste.
Buggy, doesn't work 1/5
This app is useless. Navigating the app gives me a constant message "sorry, looks like something isn't working". My claims won't load. BCBS should ask whoever developed this app for a refund.
The information is not up to date and it doesn't show any of my benefits.
Completely useless 1/5
By Bryan’s iPhone 6 Account
Have been an Anthem BC member at with same employer for over 17 years.
I clearly entered my name, DOB, and exact member number.
The app was unable, after NUMEROUS tries, to identify me as a current member. I even tried leaving off the standard first three digits (XGT) that precede the actual numeric digits ( similar to how the provider's offices request it). Still no good.
The app suggests calling BC. If I were to do that, and stay in hold forever (as always) then what is the purpose of the app in the first place? None. There isn't one.
Save your time and frustration and skipped this poorly developed, poorly interconnected app.
We are all simply doomed to be placed on hold regardless of the simplicity of our inquiries.
Cannot login with the username and password into the app. Same username and password works on the website... what the heck really...
very very bad app! 1/5
By Nickname cfcalex
Many things are not functional! I can't even check my id card!
Please fix the app! 1/5
Every time I try to see any data or claims it says an error has occurred. Please fix the app!
Awful program 1/5
"Found" my info, but can't sign in. Signed into the site with exact same information no problem. The worst.
Don't Waste Your Time 1/5
This application literally does nothing more than take up precious GB space on your mobile device. Spare yourself the effort.
Doesn't even log in 1/5
When I try to log in, it tells me to call their help line without any explanation as to why it won't log me in. The password is definitely correct.
Crappy app 1/5
This app has not worked since I registered and logged in. Asked if I want to use Touch ID to log in and I said yes... CANT use Touch ID to log in. Still have to use the password. Once logged in I CAN NOT access my ID cards. It has been telling me for a week there is an error try later... later comes and the issue is still not fixed. This app needs some major fixes done to it so we can use the app with no problems. Very inconvenient when I have not received me ID cards via mail and I can not access them on the app which is suppose to be the easier more convenient way... ANTHEM FIX YOUR APP!!! YOU HAVE THE MONEY!!!
Easy to use but VERY limited 2/5
The app design is very clean, but it takes forever to load between screens and the information available is very limited. For instance, it only shows claims for the last 3 months–you can't go back further. Basically it's good in a pinch but by no means a substitute for the web based portal.
I love it! Easy navigation!extremely helpful!