Doesnt work at all 1/5
Doesnt work at all
Horrible application 1/5
By Matt Shar
It just never works
Don't know why they have this App 1/5
Never works ...
Broken app 1/5
No way pull up my ID fix it the UI is a joke.
Wonder if the healthcare is similar oops why yes it is.
Won't let me log in 1/5
The app let me register fine and worked that day. However the next day when I tried to pull up my information at the doctors office it wouldn't open. It was embarrassing for me and unprofessional of the app developers to not fix this problem.
Won't let you log in 1/5
Can't log in 1/5
I have verified I have correct log in info multiple times. The app just doesn't allow you to log in. Pretty useless.
Forget it! 1/5
You can't log into this app and when I called to find out what the problem was for she told me the login after two hours but when I really pressed her she said they're updating the app. Judging from the number of people who have given this one star and said they could never login it's obvious that anthem really doesn't care whether we use their app or not. Don't bother.
App does not work 1/5
Can't even login to my account, it just suggests calling tech support. Why would you guys release an app where the most basic function of logging in doesn't even work? Ridiculous.
0 Stars!!! 👎🏻 1/5
Downloaded app and tried to register and get everything filled out and just keeps telling me "Sorry looks like something is wrong"....yes there is something wrong, according to all the reviews and my personal experience your app DOESN'T work!! 👎🏻👎🏻👎🏻
Love the convenience! 5/5
Nice to have at your fingertips...
Can't log into app. Ever. 1/5
First off I can login from the website but not the app. Call Anthem support, they say "Yeah everyone is having that issue and there is no eta"
Why put out an update to your app when can't login??
Won't work 1/5
Won't even allow me to register
The other reviews are right. This app is useless. It wouldn't accept my login and suggested I call customer service. Total waste of time. Don't bother downloading this app. There's nothing here.
So it looks like everyone is right. I'm always a little skeptical about one star reviews as many blame the app when they don't know what they are doing. I registered online and attempted to register here. That didn't work. So I tried to log on using my already registered info. I was hopeful when it asked me if I wanted to use Touch ID. But nope. Spinning circles and then a message to call the help desk. Nah... after reading the reviews I know better. An unnecessary app in the first place but would be kinda nice. If it worked. Maybe someday.
Why even have this on the App Store 1/5
As everyone else has stated, we've been with Anthem for over 15 years and after multiple attempts, the app is ALWAYS unable to locate out information! What trash this app is!!!
Sorry, seems like something isn't working 1/5
As often as I see this message within the app, they should consider using that as the app name...
Piece of garbage - hire good developers 1/5
By Kail Kull
Utter useless and piece of cra$
Same issue as other reviewers. Userid pwd works on desktop but not in iOS. Call wait times are in hours. 0 star- 1 is way too many.
Don't bother 1/5
I got this app so I could have a copy of my ID card with me all the time. Although the description and screen shots in the App Store show you can do this, it is all a facade. If you want to change your communication settings or have them link your medical record with WebMD, so they can spy into your personal data more easily, by all means go for it.
Doesn't work at all 1/5
I can't even get passed the login screen. I've tried retrieving and resetting my information countless times and I've solo Ken with customer support. Nothing works and they have no help to offer.
A total waste.
Buggy, doesn't work 1/5
This app is useless. Navigating the app gives me a constant message "sorry, looks like something isn't working". My claims won't load. BCBS should ask whoever developed this app for a refund.
The information is not up to date and it doesn't show any of my benefits.
Completely useless 1/5
By Bryan’s iPhone 6 Account
Have been an Anthem BC member at with same employer for over 17 years.
I clearly entered my name, DOB, and exact member number.
The app was unable, after NUMEROUS tries, to identify me as a current member. I even tried leaving off the standard first three digits (XGT) that precede the actual numeric digits ( similar to how the provider's offices request it). Still no good.
The app suggests calling BC. If I were to do that, and stay in hold forever (as always) then what is the purpose of the app in the first place? None. There isn't one.
Save your time and frustration and skipped this poorly developed, poorly interconnected app.
We are all simply doomed to be placed on hold regardless of the simplicity of our inquiries.
Cannot login with the username and password into the app. Same username and password works on the website... what the heck really...
very very bad app! 1/5
By Nickname cfcalex
Many things are not functional! I can't even check my id card!
Please fix the app! 1/5
Every time I try to see any data or claims it says an error has occurred. Please fix the app!
Awful program 1/5
"Found" my info, but can't sign in. Signed into the site with exact same information no problem. The worst.
Don't Waste Your Time 1/5
This application literally does nothing more than take up precious GB space on your mobile device. Spare yourself the effort.
Doesn't even log in 1/5
When I try to log in, it tells me to call their help line without any explanation as to why it won't log me in. The password is definitely correct.
Crappy app 1/5
This app has not worked since I registered and logged in. Asked if I want to use Touch ID to log in and I said yes... CANT use Touch ID to log in. Still have to use the password. Once logged in I CAN NOT access my ID cards. It has been telling me for a week there is an error try later... later comes and the issue is still not fixed. This app needs some major fixes done to it so we can use the app with no problems. Very inconvenient when I have not received me ID cards via mail and I can not access them on the app which is suppose to be the easier more convenient way... ANTHEM FIX YOUR APP!!! YOU HAVE THE MONEY!!!
Easy to use but VERY limited 2/5
The app design is very clean, but it takes forever to load between screens and the information available is very limited. For instance, it only shows claims for the last 3 months–you can't go back further. Basically it's good in a pinch but by no means a substitute for the web based portal.
I love it! Easy navigation!extremely helpful!
I should admit I haven't actually been able to login into the app yet, so I don't know much about it. I get the "oops"error page every time I try to login instructing to call a number to unlock my login. Yet I can easily login to the website on my mac and on the web browser Safari on my phone! I just can't login into the app, even calling to have it unlocked, still no luck. Save your time and don't worry using this piece of junk app.
Terrible app...totally useless!!!!!! Wish I could give 1/2 star it's that bad!!!
By Helgi Hundingsbane
It's just an app version of the mobile website. Terrible user interface. Doesn't remember your password and lacks Touch ID. About the only thing it's good for is viewing your insurance card. Doesn't customize things based on your plan even though you're logged in.
Great idea, terrible execution 1/5
All the problems with this app can be best summarized by one of the most silly issues, the fact that while you're rushing to find urgent care the app constantly harass you to rate it, turn on location services, etc, thus preventing you from actually getting the info you need.
Constant problems 1/5
Expect to see "Oops, something went wrong!" every time you try to view your claims. The only thing this app is good for is the digital copy of your insurance card if you happen to need it.
Can't see my claims 1/5
Every time I click on the section to view my claims, it either shows up blank or tells me there's an error and to try again later.
By What? Huh ??
Need to make this hold more info...when the doctor asks "does your plan cover this?"and I waste 10 minutes navigating thinking there MUST be a question/ answer link or a link that lists what your plan covers...only to come up with no answers....
Missing key features 1/5
ID card is the only one that works. Map view doesn't work, costs are not accurate, couldn't even update email address or sign up for paperless. Claims are no where to be found.
Not working 1/5
It takes forever to log-in and there's no bill pay option. This app is getting worse with every update. It just looks prettier but definitely the slowest app I've ever used in iOS.
ID Card still does not work.
Useless until fixed 1/5
Can't retrieve claims or EOBs. All you get is: "Sorry, looks like something isn't working. Please give us some time to fix it."
It's okay. Why can't I use my fingerprint anymore? The fingerprint setting is turned on. When I try to turn the setting off and on to reset it, it makes me reset my password and enter all of my security questions after entering in my current password. You shouldn't make all of the fields on the login screen mandatory.
Also, when searching through doctors and drilling down into the doctors' information, the "back" button at the top of the screen goes away. I have to pull down and tap like crazy at the same time to go back because it just springs back.
Fix it! You guys make obscene profits and should be able to not mess up an app that worked a few weeks ago. Control your quality before releasing your products to consumers.
Going backwards 1/5
Nothing works in this version... I hadn't use it in so long. I agree with the previous review bring back the old version it was very useful.
Uses my fingerprint for password 5/5
Thank u for adding this feature to the app. So easy to use. I never remember my passwords. Love it at Amazon shopping. I wish my bank app would do this.
Latest version is a big step back 2/5
By Bobert J
Prior version was very easy to use. New version is hard to use and hides information.
Unreliable, buggy 1/5
Literally cannot use the "find a doctor" tool at all - not on their website and not on the app. It asks for a location, I've tried entering my zip and city, and I can tell a drop down tries to appear but then goes away... So I can't select anything, and when I click submit the site tells me it can't find my location. It gives me no other possible way to search for a doctor. Surprising how buggy this app is for a company this size!
By Generic Leave Me Alone Review
Like everybody else said, why spam people immediately for a survey? Correct me if I'm wrong but what good is an app if you can't pay your bill through it ?