Sorry, seems like something isn't working 1/5
As often as I see this message within the app, they should consider using that as the app name...
Piece of garbage - hire good developers 1/5
By Kail Kull
Utter useless and piece of cra$
Same issue as other reviewers. Userid pwd works on desktop but not in iOS. Call wait times are in hours. 0 star- 1 is way too many.
Don't bother 1/5
I got this app so I could have a copy of my ID card with me all the time. Although the description and screen shots in the App Store show you can do this, it is all a facade. If you want to change your communication settings or have them link your medical record with WebMD, so they can spy into your personal data more easily, by all means go for it.
Doesn't work at all 1/5
I can't even get passed the login screen. I've tried retrieving and resetting my information countless times and I've solo Ken with customer support. Nothing works and they have no help to offer.
A total waste.
Buggy, doesn't work 1/5
This app is useless. Navigating the app gives me a constant message "sorry, looks like something isn't working". My claims won't load. BCBS should ask whoever developed this app for a refund.
The information is not up to date and it doesn't show any of my benefits.
Completely useless 1/5
By Bryan’s iPhone 6 Account
Have been an Anthem BC member at with same employer for over 17 years.
I clearly entered my name, DOB, and exact member number.
The app was unable, after NUMEROUS tries, to identify me as a current member. I even tried leaving off the standard first three digits (XGT) that precede the actual numeric digits ( similar to how the provider's offices request it). Still no good.
The app suggests calling BC. If I were to do that, and stay in hold forever (as always) then what is the purpose of the app in the first place? None. There isn't one.
Save your time and frustration and skipped this poorly developed, poorly interconnected app.
We are all simply doomed to be placed on hold regardless of the simplicity of our inquiries.
Cannot login with the username and password into the app. Same username and password works on the website... what the heck really...
very very bad app! 1/5
By Nickname cfcalex
Many things are not functional! I can't even check my id card!
Please fix the app! 1/5
Every time I try to see any data or claims it says an error has occurred. Please fix the app!
Awful program 1/5
"Found" my info, but can't sign in. Signed into the site with exact same information no problem. The worst.
Don't Waste Your Time 1/5
This application literally does nothing more than take up precious GB space on your mobile device. Spare yourself the effort.
Doesn't even log in 1/5
When I try to log in, it tells me to call their help line without any explanation as to why it won't log me in. The password is definitely correct.
Crappy app 1/5
This app has not worked since I registered and logged in. Asked if I want to use Touch ID to log in and I said yes... CANT use Touch ID to log in. Still have to use the password. Once logged in I CAN NOT access my ID cards. It has been telling me for a week there is an error try later... later comes and the issue is still not fixed. This app needs some major fixes done to it so we can use the app with no problems. Very inconvenient when I have not received me ID cards via mail and I can not access them on the app which is suppose to be the easier more convenient way... ANTHEM FIX YOUR APP!!! YOU HAVE THE MONEY!!!
Easy to use but VERY limited 2/5
The app design is very clean, but it takes forever to load between screens and the information available is very limited. For instance, it only shows claims for the last 3 months–you can't go back further. Basically it's good in a pinch but by no means a substitute for the web based portal.
I love it! Easy navigation!extremely helpful!
I should admit I haven't actually been able to login into the app yet, so I don't know much about it. I get the "oops"error page every time I try to login instructing to call a number to unlock my login. Yet I can easily login to the website on my mac and on the web browser Safari on my phone! I just can't login into the app, even calling to have it unlocked, still no luck. Save your time and don't worry using this piece of junk app.
Terrible app...totally useless!!!!!! Wish I could give 1/2 star it's that bad!!!
By Helgi Hundingsbane
It's just an app version of the mobile website. Terrible user interface. Doesn't remember your password and lacks Touch ID. About the only thing it's good for is viewing your insurance card. Doesn't customize things based on your plan even though you're logged in.
Great idea, terrible execution 1/5
All the problems with this app can be best summarized by one of the most silly issues, the fact that while you're rushing to find urgent care the app constantly harass you to rate it, turn on location services, etc, thus preventing you from actually getting the info you need.
Constant problems 1/5
Expect to see "Oops, something went wrong!" every time you try to view your claims. The only thing this app is good for is the digital copy of your insurance card if you happen to need it.
Can't see my claims 1/5
Every time I click on the section to view my claims, it either shows up blank or tells me there's an error and to try again later.
By What? Huh ??
Need to make this hold more info...when the doctor asks "does your plan cover this?"and I waste 10 minutes navigating thinking there MUST be a question/ answer link or a link that lists what your plan covers...only to come up with no answers....
Missing key features 1/5
ID card is the only one that works. Map view doesn't work, costs are not accurate, couldn't even update email address or sign up for paperless. Claims are no where to be found.
Not working 1/5
It takes forever to log-in and there's no bill pay option. This app is getting worse with every update. It just looks prettier but definitely the slowest app I've ever used in iOS.
ID Card still does not work.
Useless until fixed 1/5
Can't retrieve claims or EOBs. All you get is: "Sorry, looks like something isn't working. Please give us some time to fix it."
It's okay. Why can't I use my fingerprint anymore? The fingerprint setting is turned on. When I try to turn the setting off and on to reset it, it makes me reset my password and enter all of my security questions after entering in my current password. You shouldn't make all of the fields on the login screen mandatory.
Also, when searching through doctors and drilling down into the doctors' information, the "back" button at the top of the screen goes away. I have to pull down and tap like crazy at the same time to go back because it just springs back.
Fix it! You guys make obscene profits and should be able to not mess up an app that worked a few weeks ago. Control your quality before releasing your products to consumers.
Going backwards 1/5
Nothing works in this version... I hadn't use it in so long. I agree with the previous review bring back the old version it was very useful.
Uses my fingerprint for password 5/5
Thank u for adding this feature to the app. So easy to use. I never remember my passwords. Love it at Amazon shopping. I wish my bank app would do this.
Latest version is a big step back 2/5
By Bobert J
Prior version was very easy to use. New version is hard to use and hides information.
Unreliable, buggy 1/5
Literally cannot use the "find a doctor" tool at all - not on their website and not on the app. It asks for a location, I've tried entering my zip and city, and I can tell a drop down tries to appear but then goes away... So I can't select anything, and when I click submit the site tells me it can't find my location. It gives me no other possible way to search for a doctor. Surprising how buggy this app is for a company this size!
By Generic Leave Me Alone Review
Like everybody else said, why spam people immediately for a survey? Correct me if I'm wrong but what good is an app if you can't pay your bill through it ?
Stop asking for a review 1/5
The app is constantly asking for a review which is very annoying. After every search you get a prompt asking for a review.
First time I'm using this 1/5
By J c123mack
Literally after 2 &1/2 seconds of logging in for the first time the system asked me to review the app.
I really don't know if it's a good or bad app if I've only used it for 2 & 1/2 seconds. Except I find this annoying since haven't had a chance to use it yet, so only star..
Maybe you can have your IT guy reprogram the code/algorithms to give someone a chance to use it for a while and then asked them how they liked it?
Really annoying that i keeps asking me to write a review every 30 seconds
Pop up 1/5
Pop up regarding reviews are really annoying
Annoying pop ups 1/5
Like the other review, constant pop ups make me hope this will get it to stop. Other than that, seems pretty functional. Hope this works!
I'm sick and looking for a doctor. I don't need to be pestered every 30 seconds about writing a review. I hope that THIS review will make you stop!!!
Incredibly slow. The "find care" function never works. Do not use this app!
Slow!!! Incorrect information, bugs!!! 1/5
Horribly long waits for everything - login, each page. But then either incorrect information at every step of the way or pop up dialogues that say "problem, try again".
Once he app opens its great but you enter your login and it loads for like 5 min before anything will open up
👍🏻 excelent app
Zero stars, doesn't work 1/5
Don't bother with downloading app. Don't waste your time app doesn't even work.
Does not work! 1/5
This app has great potential if it actually worked. When I first installed it, it did work and I was able to view my insurance card, but now when I try to login I receive a message stating that I was logged out for my privacy. This is a continuous cycle and I am never able to actually login to app. Also, prior to this glitch, I was able to login but there was absolutely no information displayed and when you tapped on Menu it took you back to the same screen with no content. Please fix this app ASAP!!!
By Nate Dadd
Doesn't show any information.
Useless after update 1/5
You can't see ANY of the information that use to be accessible. All you get now when you click summary is a menu button which takes you back home.
Different app than described above 1/5
This doesn't give you access to your health insurance card, like shown in the photos for the app.
Can't get logged in using this. Will stick to the website.