No Fingerprint ID 1/5
Why doesn’t this app have fingerprint login.
Won't recognize login 1/5
I'm using the app and it wouldn't recognize my login so I logged in on a computer and it worked fine.
Worst app ever 1/5
Is this outsourced? 1/5
By Cal Lightman
Feels like this app is an after thought managed by interns and outsourced. Everything requires internet connection. Most of the pages are renders as a web view and not drawn natively. There are so many problems like not being able to search for urgent care centers around me. It totally unusable.
Working or dead app? 1/5
Just enrolled for Anthem BC for December only. Payment email said to download “Anthem BC Anywhere” app for ID cards. Did that (this app) but the only thing the app does is display a message “We’ve updated the app” to Anthem Anywhere and a link to “Get it now” which doesn’t work and just freezes.
Ridiculous that the left hand of Anthem doesn’t know what the right hand is doing.
Thank goodness this is just for one month of Anthem, because we already have another insurance for 2018.
Does not work at all 1/5
Nothing at all works on this app. Says sorry we are working on fixing that. Not sure the point of having an app that doesn’t work ever.
...this app seems to be broken. Can't access id cards. I've emailed for support but no answer. Don't have an app if it's broken and you don't support it.
Update: finally able to log in. Limited info available. Needs touch ID, I don't log in enough to remember what the password is
Got my ID card when I needed it 5/5
Got my ID card when I needed it
A Disaster - Worst App 1/5
Cannot use the find function for anything; constantly returns no results when there are many available - it just plain doesn't work.
Does not work at all 1/5
Can't even log in. And I know for sure I'm using my correct username and password. It appears they have disabled all logins fir this app. Bizzare.
Little information 1/5
Compared to other healthcare apps, this app has very little information to be viewed.
Does not work. I trued to log in and it did not recognize my log in. I checked to make sure I wasn’t making a mistake by trying to start a fresh account. It recognized my info for the account and instructed me to log in. I tried password recovery and it wouldn’t recognize my info after it had just said I already had an account. Insurance companies are scum and I guess I expected any better from their apps.
Can’t log in 1/5
By Caveman Classic
Stuck on the update screen
Most features don’t work 1/5
I can login to my account, but all I can do is check my deductible. All other actions result in errors.
Don't upgrade 1/5
Since I upgraded to the latest version on iPhone app, which was required for use, I am unable to login using fingerprint or with username and password. Previous version worked. Please fix!
Used to work, now can't even log in 1/5
Nowhere near as full featured as the website, but that's ok as long as you don't expect it to have everything. I could see my insurance card, my current deductible status, and click through for mail order prescriptions. Now I can't even log in. It just gives me an error with a customer service number to call. iPhone 6, iOS 10.3, deleted and reinstalled to no avail.
Super fail 1/5
This app won’t even allow me to access my ID card. It just gives me an error saying “something went wrong, we will try to fix it.” Doesn’t even give a specific error that I could contact support with. Touch ID refused to work as well. Insert sad trombone sound here.
Waste of memory. 1/5
Cannot log into the app. Can let Finn on the website no problem but the website only says “Opps, sorry we can’t help right now. Try again later.”
I Wonder If Anthem Ever Reads Their App Reviews 1/5
This is terrible. I can't even register as a User. Out of three attempts, all I got was a "Something is wrong" message. Not my problem, guys. Either tell me what I need to do to fix the problem, or fix the f#%king app so it works. I would expect this out of an Obamacare plan, but a private one? This is my first experience with Anthem BCBS and it's TERRIBLE. Unlikely I'll recommend this app to anyone in my company. Evidently Anthem BCBS has no clue what the definition of "user experience" means. Pathetic.
Worst insurance ever 1/5
This is a crappy insurance. I don't have much choices as I get it through my employer. The app or even online gives you no details on claims and charges whatsoever. You kind of have to guess what they are based on memory and your own notes. Such shady and crappy service. Their customer support is useless. They don't answer what you ask but keep dancing around the subject.
Awful app 1/5
The app doesn't want to load all the time. When I have got it to work I was able to find a doctor in my network. Then I tried to update the app and it wouldn't load. I need documents off the site and it won't load. Please get this fixed someone.
Doesn’t meet minimal requirements for an insurance app 1/5
There is exactly one minimal requirement for an insurance app: generate a digital insurance card. I was pleased to see a button for that on the main screen of this app, and incredibly irritated that pressing it generates the message “something appears to have gone wrong”.
Get with the program, Anthem.
As lousy as their service 1/5
By Clark the man
Anthem is a cesspool of bad service and sleazy processing, especially of odd network claims. The app makes you try several times to go on. And then it still won't show details on claims
Find doctors link does not work 1/5
Besides the feature that shows your card this app is useless. What's the point of having health care when they make it impossible to find a doctor. The link is tiny and hidden deep in the app, then when you find it it does not load anything.
Doesn't load 1/5
I have been on this app before but it takes so long for it to load or login to the point where sometimes it just defaults to a screen that says we are here to help and then gives you a phone number. that doesn't help me when I need to view my card. It's really annoying because it always does this
Can't View EOBs 2/5
This app doesn't let you view the details of EOBs, only whether a claim was approved or denied. App doesn't do much else except let you view your ID card and adjust communications preferences. Very limited.
Poor billing dept 1/5
This review is more about their billing department. Whenever I mail in a payment it takes at least 2 to 3 weeks to show up on my account. Therefore if I want to make another order and they have not applied my payment to my account yet, then they went to recharge me again on my credit card when I use the app.Seems like it's intentional, but it takes an extraordinary long amount of time to apply my payments when I mail them in.
Bad bad 1/5
Very bad app. It didn't let me log in! Very disappointed!
Blocks the use of password managers 3/5
By Paul, just Paul ...
Not only does the app not explicitly support password managers, but cut and paste appears to be specifically disabled, presumably either because they wrongly think that makes it more secure (hint: no) or to make sure that you use a short and insecure password. Actually, to be honest, it is probably mere ineptitude.
Can no longer login 1/5
By dr dpz
Latest update displays "call support" message despite proper credentials. Called and rep confirmed that they couldn't log me in on app while website login works fine. Have a "ticket" number but haven't heard anything back for a week.
Can't open EOBs 1/5
I can log in but It's useless if I can't see my EOBs
Holy smokes what an upgrade! 5/5
I can find everything I need! The app loads so much faster, and navigation is much easier. This is one of the most drastic app improvements I've seen. Keep it upppppp!
Agreed with all other reviews. Can't even log into the app with information I know is correct because it works on the website. Garbage app.
Not useful 1/5
The app is ok, but doesn't allow you to view actual EOB on mobile. Neither does the site. So I guess I'll wait for it to come in the mail.
Unable to view ID card 1/5
Downloaded this app a few weeks ago but have not been able to view my ID card. Please fix these bugs!
Okay I guess 2/5
The basic information is good, but there is no way to see claim details or print EOB's. Since it has secure log in why not be able to access these just like on my personal computer?
Minimal features, search doesn't work 1/5
Searching for doctors of all specialties of all practices in my Los Angeles ZIP Code return zero results. I think there something wrong with this app.
What's the point? 2/5
By One way please
1) I can see that I have claims, but no details show when I click on the claims listed. 2) When I logged into the web address, the login info doesn't match. 3) set up touchid for the app please.
Worst insurance and app ever 1/5
I receive this insurance thru my employer. Their app is slow, gives you no way to contact anyone, it keeps having problems, no detail on claims. They keep having issues with my name, sending me ID cards with errors and I got a medical bill for a service i never did, I'm suspecting a problem with the name again. Their customer service is horrible too. I do not recommend this insurance to anyone! Avoid, avoid.
EOBs do not display.
Find a Doctor Feature Does Not Work! 1/5
This App has great potential. Other than viewing your claims summary and ID card, not much else here. The "Find a Doctor" button doesn't do anything. When you search for a specific type of doctor or lab facility that is "in network" nothing comes up. Tried on a PC, iPad etc. and was the same nothing. This feature would be the most beneficial as patients could quickly look up a doctor that is in their network and proceed with referrals etc. please update the Find a Doctor feature.
Will not locate doctors in my area 1/5
The app returns no search results within zip code, while using a PC returns hundreds. Not worth downloading if you cannot locate nearby doctors.
Won't log in. 1/5
...and support help in India is useless.
Worthless app. Web page is just ok. I only put 1 star because they made me
Can't log in 1/5
Can't even log in. No idea why. Just tried to login via website, which, on mobile, sends you to login again on a site version of this app, or to download this app. Basically, you can't use Anthem Blue Cross on a mobile device.
Does not work 1/5
Downloaded this app just to have the ID card on my phone. That feature does not work. Waste of time.
By Well, alright I guess
What a terrible app, I can't even get past login without the app glitching and not letting me access my account. Sad for such a big company to make a bad app.
Not very helpful 1/5
iOS apps should be a user friendly, mobile view to the website (imho).
This is like a child's version.
You can see a digital version of your card - oooooooh!
Some of your claims - although status is not accurate.
And some of your benefits.
Honestly, begs more questions than it answers.
You're better off pinching and zooming your way round the website.
Terrible. Just use the website. 1/5
By Dirk Niblick
Can't open claims on the app, plus it's slow and bloated. Like I said, just use the website.
I was a bit skeptical to try the app with all the negative reviews. But it worked fine for me for what I needed. It's not the full website so if that's what you need use your computer.
400% less useful than the website 1/5
By Bo is short for Bob
I'm the primary on the account and I can't view claims for my dependants, i.e. my 2 and 6 year olds. The claims are labeled "patient view only." Awesome.
As for viewing my own claims, I tried this app maybe 6 months ago and it was unable to show the details of claims, tried again tonight: same issue.