Doesn’t meet minimal requirements for an insurance app 1/5
There is exactly one minimal requirement for an insurance app: generate a digital insurance card. I was pleased to see a button for that on the main screen of this app, and incredibly irritated that pressing it generates the message “something appears to have gone wrong”.
Get with the program, Anthem.
As lousy as their service 1/5
By Clark the man
Anthem is a cesspool of bad service and sleazy processing, especially of odd network claims. The app makes you try several times to go on. And then it still won't show details on claims
Find doctors link does not work 1/5
Besides the feature that shows your card this app is useless. What's the point of having health care when they make it impossible to find a doctor. The link is tiny and hidden deep in the app, then when you find it it does not load anything.
Doesn't load 1/5
I have been on this app before but it takes so long for it to load or login to the point where sometimes it just defaults to a screen that says we are here to help and then gives you a phone number. that doesn't help me when I need to view my card. It's really annoying because it always does this
Can't View EOBs 2/5
This app doesn't let you view the details of EOBs, only whether a claim was approved or denied. App doesn't do much else except let you view your ID card and adjust communications preferences. Very limited.
Poor billing dept 1/5
This review is more about their billing department. Whenever I mail in a payment it takes at least 2 to 3 weeks to show up on my account. Therefore if I want to make another order and they have not applied my payment to my account yet, then they went to recharge me again on my credit card when I use the app.Seems like it's intentional, but it takes an extraordinary long amount of time to apply my payments when I mail them in.
Bad bad 1/5
Very bad app. It didn't let me log in! Very disappointed!
Blocks the use of password managers 3/5
By Paul, just Paul ...
Not only does the app not explicitly support password managers, but cut and paste appears to be specifically disabled, presumably either because they wrongly think that makes it more secure (hint: no) or to make sure that you use a short and insecure password. Actually, to be honest, it is probably mere ineptitude.
Can no longer login 1/5
By dr dpz
Latest update displays "call support" message despite proper credentials. Called and rep confirmed that they couldn't log me in on app while website login works fine. Have a "ticket" number but haven't heard anything back for a week.
Can't open EOBs 1/5
I can log in but It's useless if I can't see my EOBs
Holy smokes what an upgrade! 5/5
I can find everything I need! The app loads so much faster, and navigation is much easier. This is one of the most drastic app improvements I've seen. Keep it upppppp!
Agreed with all other reviews. Can't even log into the app with information I know is correct because it works on the website. Garbage app.
Not useful 1/5
The app is ok, but doesn't allow you to view actual EOB on mobile. Neither does the site. So I guess I'll wait for it to come in the mail.
Unable to view ID card 1/5
Downloaded this app a few weeks ago but have not been able to view my ID card. Please fix these bugs!
Okay I guess 2/5
The basic information is good, but there is no way to see claim details or print EOB's. Since it has secure log in why not be able to access these just like on my personal computer?
Minimal features, search doesn't work 1/5
Searching for doctors of all specialties of all practices in my Los Angeles ZIP Code return zero results. I think there something wrong with this app.
What's the point? 2/5
By One way please
1) I can see that I have claims, but no details show when I click on the claims listed. 2) When I logged into the web address, the login info doesn't match. 3) set up touchid for the app please.
Worst insurance and app ever 1/5
I receive this insurance thru my employer. Their app is slow, gives you no way to contact anyone, it keeps having problems, no detail on claims. They keep having issues with my name, sending me ID cards with errors and I got a medical bill for a service i never did, I'm suspecting a problem with the name again. Their customer service is horrible too. I do not recommend this insurance to anyone! Avoid, avoid.
EOBs do not display.
Find a Doctor Feature Does Not Work! 1/5
This App has great potential. Other than viewing your claims summary and ID card, not much else here. The "Find a Doctor" button doesn't do anything. When you search for a specific type of doctor or lab facility that is "in network" nothing comes up. Tried on a PC, iPad etc. and was the same nothing. This feature would be the most beneficial as patients could quickly look up a doctor that is in their network and proceed with referrals etc. please update the Find a Doctor feature.
Will not locate doctors in my area 1/5
The app returns no search results within zip code, while using a PC returns hundreds. Not worth downloading if you cannot locate nearby doctors.
Won't log in. 1/5
...and support help in India is useless.
Worthless app. Web page is just ok. I only put 1 star because they made me
Can't log in 1/5
Can't even log in. No idea why. Just tried to login via website, which, on mobile, sends you to login again on a site version of this app, or to download this app. Basically, you can't use Anthem Blue Cross on a mobile device.
Does not work 1/5
Downloaded this app just to have the ID card on my phone. That feature does not work. Waste of time.
By Well, alright I guess
What a terrible app, I can't even get past login without the app glitching and not letting me access my account. Sad for such a big company to make a bad app.
Not very helpful 1/5
iOS apps should be a user friendly, mobile view to the website (imho).
This is like a child's version.
You can see a digital version of your card - oooooooh!
Some of your claims - although status is not accurate.
And some of your benefits.
Honestly, begs more questions than it answers.
You're better off pinching and zooming your way round the website.
Terrible. Just use the website. 1/5
By Dirk Niblick
Can't open claims on the app, plus it's slow and bloated. Like I said, just use the website.
I was a bit skeptical to try the app with all the negative reviews. But it worked fine for me for what I needed. It's not the full website so if that's what you need use your computer.
400% less useful than the website 1/5
By Bo is short for Bob
I'm the primary on the account and I can't view claims for my dependants, i.e. my 2 and 6 year olds. The claims are labeled "patient view only." Awesome.
As for viewing my own claims, I tried this app maybe 6 months ago and it was unable to show the details of claims, tried again tonight: same issue.
I searched specifically for a male doctor due to male problems. I was treated by NOTHING but women for my testicular problem, and obviously given nothing for the pain despite the fear of losing one testicle, which any male knows how painful that is. Do not use the 'Find A Doctor' feature because you'll end up just like me.
...this app seems to be broken. Can't access id cards. I've emailed for support but no answer. Don't have an app if it's broken and you don't support it.
Crappy web site and app no better 1/5
By App Fan 007
How bout a native app that scans my med card. App is getting deleted from phone. Poor UX does not respond like I expect a phone app. Course the website does not even render correctly in browser either so I will snail mail the info they want. I hope to god I don't actually have to use this insurance as anthem does not have their IT in order!
Anthem Blue Cross 1/5
By Stalactite 12
A horrible app. I registered and gave it my info and it showed me my card. It kicked me off by the time I got to the pharmacy to get my prescription. Then it wouldn't let me sign on and it says the info doesn't match, yet it let me on the first time. Now it says to call them M-F, so if I got sick or had to have the medication today I would have to suffer until Monday.
Very good. Meets needs. 5/5
By Sudhir Shankar
Very good. Meets needs.
Can't even search urgent cares. Lot of bugs in this app. Focus on core features rather than beautification
Doesnt work at all 1/5
Doesnt work at all
Horrible application 1/5
By Matt Shar
It just never works
Don't know why they have this App 1/5
Never works ...
Broken app 1/5
No way pull up my ID fix it the UI is a joke.
Wonder if the healthcare is similar oops why yes it is.
Won't let me log in 1/5
The app let me register fine and worked that day. However the next day when I tried to pull up my information at the doctors office it wouldn't open. It was embarrassing for me and unprofessional of the app developers to not fix this problem.
Won't let you log in 1/5
Can't log in 1/5
I have verified I have correct log in info multiple times. The app just doesn't allow you to log in. Pretty useless.
Forget it! 1/5
You can't log into this app and when I called to find out what the problem was for she told me the login after two hours but when I really pressed her she said they're updating the app. Judging from the number of people who have given this one star and said they could never login it's obvious that anthem really doesn't care whether we use their app or not. Don't bother.
App does not work 1/5
Can't even login to my account, it just suggests calling tech support. Why would you guys release an app where the most basic function of logging in doesn't even work? Ridiculous.
0 Stars!!! 👎🏻 1/5
Downloaded app and tried to register and get everything filled out and just keeps telling me "Sorry looks like something is wrong"....yes there is something wrong, according to all the reviews and my personal experience your app DOESN'T work!! 👎🏻👎🏻👎🏻
Love the convenience! 5/5
Nice to have at your fingertips...
Can't log into app. Ever. 1/5
First off I can login from the website but not the app. Call Anthem support, they say "Yeah everyone is having that issue and there is no eta"
Why put out an update to your app when can't login??
Won't work 1/5
Won't even allow me to register
The other reviews are right. This app is useless. It wouldn't accept my login and suggested I call customer service. Total waste of time. Don't bother downloading this app. There's nothing here.
So it looks like everyone is right. I'm always a little skeptical about one star reviews as many blame the app when they don't know what they are doing. I registered online and attempted to register here. That didn't work. So I tried to log on using my already registered info. I was hopeful when it asked me if I wanted to use Touch ID. But nope. Spinning circles and then a message to call the help desk. Nah... after reading the reviews I know better. An unnecessary app in the first place but would be kinda nice. If it worked. Maybe someday.