Works perfect. 5/5
Great if you need to restart your computer while chatting with Apple. Support as always superb.
Chat not available, no reason given. 1/5
App wants you to sift through endless list for your topic and then make a phone call. Chat listed as an option but then not available. Also there is no option for feedback or bug reports. All I want is my full keyboard back.
what are Apple’s support hours? 5/5
Tthe only thing is, what are Apple’s support hours? I work Monday thru Friday 8am to 5pm Eastern time zone, so i never know if there open on weekends? or how late their open during the week.
been having an ongoing issue with the Apple Remote App not working on Apple TV 4th generation model. works great on 3rd & below, but not on 4th gen, and i don’t want to spend $60 on a new siri remote. that’s a lot to spend for a replacement remote :( basically the arrow keys won’t work, so i can’t arrow up down left right and i don’t know if it’s the app not compatible with that generation apple TV or a setting in the software. but because i don’t know their support hours is why i haven’t tried to contact them yet about this :(
Can't find how to make a Genius Bar appointment. 1/5
I am legally blind and was trying to make an appointment at the Genius Bar in Seattle for next week. Cannot do so. With the current app.
Is the customer still a customer 1/5
What happened to personal, intimate, effective customer service? Everywhere, everything, every call to support is another automated program. If you get a link to support. There used to be a number that you would call and eventually talk to a person. Now? Not even the the "support" app addresses real issues. Listen, if it can't be googled then there needs to actual support to answer complex questions.(I'm trying my damnedest to not use vulgarities.) fuk this, fuk apple, fuk bing, fuk amazon, fukn hashtag fuk your mom.
No simple way to just make a reservation at local store 1/5
On the ap or on the web it is to difficult to get right in and make a basic reservation at an Apple Store even if you just want to buy a new phone way to difficult
A Essential app for any iOS device!! 5/5
Excellent app, everything worked as advertised 👍🏾👍🏾
It seems like your goal is to make it difficult to get help. Making an appt at Genius Bar should not be this difficult. What a difference 5 years make. Go out of your way to avoid assisting customers. I recall when Apple went out of its way to help and made it easy to seek help.
Extremely helpful 5/5
I used the chat feature to get a refund on an erroneous charge. I only had to wait about 3 minutes to get a person. Claire was very polite and helpful. What would have taken days of searching online and back and forth emails took about 5 minutes total. Great job, Apple Team. And tell Claire that she's great at her job. Two thumbs up!
Horrible new process 1/5
Why mess with perfection?? It took me 20 minutes to schedule an appt at an Apple Store rather than the go ole' fashion method through the Apple Store app. This new process is horrible!
Won't download 1/5
Up here it says to open the app but the app won't open on my home screen because it's stuck on install ! Can't uninstall it either
Bureaucratic, Ineffective, & Poorly Executed App 2/5
I love the idea of this app but it appears Apple does not know how to make the services offered by this app work efficiently for Apple users.
Ex. 1. You initiate a text chat, start typing your issue, but the chat specialist on the other end assumes you're not there and they drop the chat -- while you're still typing. I am able to see the indicator showing the specialist is typing, so I wait patiently until I see their reply. Is the specialist able to see when I am typing? Based on how many chats they have dropped on me, I guess the answer is no. Apple must allow users sufficient time to fully write out their inquiries and questions, instead of rushing them and dropping chats after only seconds have passed.
Ex. 2. Apple chat specialists and phone support representatives are very out of touch. They are so fixated on speaking from a stale script, that they simply regurgitate trite, robotic, and inane suggestions to fix serious technical issues. Contrary to what Apple representatives may assume: yes, I have already powered off and on my devise; yes, my Wi-Fi is working fine and I have a strong signal; yes, I have the most updated version of iTunes; yes, I am using the correct Apple ID. Ugh!! These representatives are rarely helpful in troubleshooting glitches, so much so that speaking to them on the phone turns into a vexing, exasperating exercise in futility. In addition, they are smug and sanctimonious about what they think is their superiority over Apple users. They are very condescending, and I cringe at the thought of having to listen to them each time I have an issue.
Ex. 3. Why must the act of scheduling an in-person appointment at an Apple Store be the equivalent to finding the Holy Grail? Sometimes, I don't want to text chat nor speak on the phone to a representative. I simply want to directly make an appointment to see an Apple specialist in person. To do so through this app is virtually impossible. More maddening is the fact that after text chatting and a phone call, the representative will inevitably have to set up an appointment for me to go to an Apple Store. Grrrr. Why waste my time with a chat and phone call that solves nothing, when I could have initially confirmed an in-person appointment in the first place? Very frustrating!
I've used this app seven or eight times, for two separate issues. Each occurrence lead to zero resolutions to my glitches and I eventually had to go to an Apple Store for further assistance. Apple may have good intentions by offering this app, but as it currently stands, I don't think it is worth the trouble and headache that it creates. Bureaucracy is for despotic governments, not for a worldwide tech giant such as Apple. Needless to say, this app has major room for improvement and I don't recommend it as it is right now.
Is this app a joke? 2/5
The stuff I find is so old, I find reference to creating a wireless network only for Mac OS 9 and OS 10.1! What!?
GENUINELY HELPFUL 5/5
By Spookie J
Details for all your Apple gear in one handy location! I'm a life-long Apple fan, with a multitude of devices, and learned a couple of tips and tricks within 3 mins of downloading this gem.
So helpful! 5/5
By Us whether San
A website was messing with my phone and attempting to get information from my phone about me but Linsay helped restore my phone to normal, so helpful and a great app!
Awesome! Finally An APP ..... for that 😜 5/5
This is one of your better apps 😁 , I actually don't have any issues right now, looking forward to testing the app out, just because 👍🏻,and I will come n write more to this.............
Fast & easy!! 5/5
I had a problem with passwords and resetting a device. I
Downloaded this app, identified the problem I was having and submitted. 1 minute later, a Apple Service Rep was calling me on the phone. Problem was solved almost immediately. WOW!
Poor internationalization 1/5
So my phone language is set to Simplified Chinese, and when the app is launched, it only allows me to choose China and Singapore? It is useless in the US now.
Best way to get support 5/5
I used the 'Chat' function in this app & got very quick & accurate support from a non-bot. Highly recommend, esp. in comparison to navigating thru the Apple website for support. Oh- my only complaint is there's no easy way to get the chat transcript mailed to myself.
RED PANDA is a FOOL 5/5
Your suppose to rate the APPLICATION in effort to help other people decide whether they want to download it!! If you want forum to complain about a Companies CS practices, go see DR PHIL.
As for the APP, very helpful in that I can get to things I need taken care of without sitting on hold. Very good app I like it.
By far the best 5/5
I have used Apple support a handful of times. I absolutely love the app and have received a solution every time. They are very helpful to say the least!
Driving me nuts 2/5
I will change my rating if I can find my receipt and dance l a subscription instead of going all over my setting and having to enter password n codes 700 time
Really good! 5/5
My camera stop working and they were really nice and gave me a lot of options of things to do in order to check if the problem was hardware or software, even when I couldn't solve the problem and I had to make an appointment bc the problem was in the hardware I'm really satisfied with the service, thanks Apple!!!
Not Useful 1/5
Had a long winding conversation with a useless, clueless guy trying to troubleshoot my bricked Apple Watch gen. 1
Not sure what the purpose of this app is.
- The support guy is not helpful (one incident though)
- It takes too long to setup an appointment at a physical place
By Jose Papito
I used the chat today and they help me!!! Thank you !!
"We couldn't find any stores near you" 2/5
Tried to get an appointment for Genius Bar for a physical accessory repair and got that message. I live in New York City. There are literally 6 flagship Apple Stores in Manhattan alone. My reception is fine. You are better than this, Apple.
Not bad 5/5
It's not bad
This app is amazing. Love how beautiful and simple the interface is. Thank you.
It works 5/5
It's nice to find support face to face. This app can hook you up to any local center to troubleshoot your apple products. As simple as that is, I can't think how that gets under appreciated.
Thank you Apple.
You can get a refund on this 5/5
this app is great fo iphone and ios can help really well
Great customer service but... 2/5
By Richie $Rich$
They have good customer service. Always fast and prompt but I've had issues with technical support understanding more complex issues even when selecting a certain category of specialty when it comes to a problem.
I've actually been able to figure out some difficult issues myself before support was while texting back and forth. I understand there's human error in everything --- but I don't think that should happen. Especially since I don't hold myself to high level of expertise when it comes to an iPhone.
I'll give them credit on always being quick to respond but that goes hand in hand with having expertise in solving issues. Otherwise it's frustrating
By Of Legion
This is a great integration application for getting advice, questions answered, and troubleshooting issues for both your product and emotional well being. This is practically a therapist in the palm of your hand, a friend who's by your side always, a companion that's better than your own dog. You will want to rename this app to :The Apple of my eye; it's that great. So download it or you'll regret it.
Please Read 1/5
By Anouar Zabir
Ummm why tf do you not already have a purple haired white girl emoji hello apple step up your game bro
After such great service, this app is a disaster 1/5
Unable to schedule an appointment at my Apple Store. Routed though a list of menu options that dead-ends without listing the problem my phone is having or giving me the option to schedule a visit.
This app was wonderful! I used the chat because I don't really like talking on the phone, and it was incredible!
I bought this phone in US and now I am in US. But because I am using my hometown language, the app won't let me select my location to US. Thus the app became useless.
Often unresponsive 1/5
Every other time I try to select an option for the reason for my case, the app freezes as the menus make a fancy Keynote-esque transition & I have to double tap my iPhone 6s's home button for it to do anything again! And yes, both the app and iOS are as updated as they can be! Today, I created a Support case in that app to let Apple know about it! I need them to help me with this very annoying and recurring issue!
Why isn't this a factor app? 5/5
By Taj McElrath
I didn't know about this app until I went onto Apple website and saw the app? I have always thought you had to chat online. Didn't even know there was an app. This should be on every iPhone as default when you buy an iPhone
It's a good app 5/5
This app is very supportive that's it
Great App 5/5
By Tyreke Walker
This should be a native app.
Apple please read this 5/5
Hey Apple I was just wondering if you could create a screen recorder that can record anything and not just the web! The reason is me and my friends want to record us playing Minecraft. The plan is to have different point of views. Like my friend has the camera recording on his screen then I'm also recording so we can switch the camera between us. That kinda thing. So Apple please make an app like this sometime in the future.
Solved my problem 5/5
I downloaded the app and within a few minutes of joining a chat my in app purchase issue was resolved. Really nice experience and the advisor was helpful. Highly recommended
Thank you for helping me resolve my issue so quickly and efficiently! I appreciate it immensely.
One Must Be Patient 5/5
I would like to voice my opinion on Apple Customer Service. I also noticed that someone left their opinion about Apple and made the remark that Apple had some of the worst Customer Service?? WOW! I was completely taken back when I read this. Apple the Company and it's Customer Service, Sales and Technical Support departments are some of the best in the world today!! Before I discovered Apple, it was a daily headache with Apple's so-called competitors. I would not even put them in the same category. I love Apple and I am just sorry that I had not found Apple sooner!! The very few times I have ever had to contact Apple, the representative that I spoke to immediately knew how to help me and let me tell you it is a norm for Apple to go above and beyond and they do it because they truly care about their customers and are very proud of their state of the Art products. I have never spoke to anyone that was so eager to want to help. Apple gets an all 5 stars across the board. The only thing I want to say to Apple is keep up the AWESOME work!! You guys are the greatest!!
This is great!! 5/5
Everything about this is awesome! Theres so many things they can help you with and fix. this is a great app that i will keep on my phone!
Email support 👎 3/5
Its 2017, why is Email the main and only option for support!?!?
Message system, call center, etc. anything would be better then email.
Discussion support access? 3/5
This app doesn't seem to provide access to the apple support discussion community boards, which often have great contributions, instructions, and opportunities to learn to DYI. Am I missing something?