Apple Support App 1/5
By Free Fro
It was redundant. They ran in circles. They kept me on hold long period of time. They did not listen to or no as much as I even I knew about the programs and opportunities to remedy the situation.
Apple TV 5/5
I was not able to view movie I rented. On two successive nights I got a message that there was a " error in downloading the movie try again later. I used app to set up a call from Apple support and the issue was solved. Thanx Apple!
Ótimo aplicativo! 5/5
Aplicativo muito útil!
Uhm emojis? 1/5
Hey so you guys should look into getting an option to let users select different colored eyes with these two emojis: 👀,👁. lol thanks..
Worse than the newton!
Hard to get to Genius Bar appointment and I live ~100 miles from two Apple stores. Neither are shown on the map function.
Bring back the Swipe! 3/5
This is feedback for the iPhone in general. Please bring back the swipe.
It sometimes takes a number of tries to open the phone and sometimes even inadvertently open Siri. The swipe was so much better. More straightforward, faster and simpler!
I chatted with Apple rep in regards to a iTunes billing issue and they helped me right away, it was awesome. Thank you apple for always been amazing!!!!
Worked well for me 🙏🏾 5/5
By Pr!mad0nna (c:
It was easy to get to chat support and get an answer to a simple question, the agent also made an appointment for me since I needed hands on help. The responses were super fast but you have the option to get notifications so you can go on about your life. It was just what I needed and I'm thankful I didn't have to call or go to the store without knowing if they could help.
Good camera 5/5
Its has very nice camera
Could not find any useful information for the actual issues my devices have been experiencing lately. I'm sad to say that this is my first bad review/experience with Apple :(
Quick and helpful responses! 5/5
By Saa Beatrice
Let me start by saying just the idea of a Support app already deserves like four stars. It's so much more practical to just open the app instead of having to get to a computer and go to the Support website! One thing I think should be added, though, is a kind of FAQ with basic troubleshooting steps so we can try to fix it ourselves before needing to talk to someone. But anyway, not having a FAQ isn't that big of a deal, because when using the online chat, I was answered in like one minute! The answers were very helpful, and my issue was solved... The only problem being, one of the steps (luckily the final one) had me rebooting my phone, and, once I did, there was no way to get back to that chat! I'm sure people could just open another case and give them the reference number for the case before rebooting, but really all I wanted to do was thank the guy who helped me and let him know it worked... It's a shame I can't do that.
Only as good as the people 1/5
Great idea that falls short. I inadvertently deleted Apple News which came with my phone. Contact chat & phone. Both techs said go to apple store which I had already done.
Apple News is not in the app store????
But they couldn't figure out how for me to get it and expected me to "hang on" until they figured out what to do.
Why weren't they trained on what to do?
Anyway still don't have the app because they couldnt be bothered to find out and then get back to me!!
Nice but... 3/5
I would love to see information about my specific device in the app. Like the specs, purchase date, repair/service history, whether the device is unlocked, etc. It's frustrating to have to search elsewhere for information that clearly belongs here.
Missing Feature 4/5
By 200 in1 app
This app needs to have the Apple Feedback added to it. Since the feedback is under support on the website and you have to pick the product then type in all of the information before the feedback just like chat on the website. Bring it on here and when you press on one of the product pictures on this app their should be a button that says feedback and when it's pressed the feedback continues.
Absolutely no help.
This app is Perfect and it works Perfectly 5/5
This app is Perfect and it works Perfectly but I don't get why people are dislikeing it. You can schedule a Genius Bar appointment and you can schedule calls as well!
Much needed application. 5/5
By Kalp patel
It says you can chat to them but you cant in the app
Limits and Controlling 1/5
Don't be confused by the name of the app, there is no real support here. This is a list of general questions and answers hat Apple has elected to post. If you want to be able to contact Apple support you will need to go to the website. This app is worthless.
When I have questions I just ask. Fast friendly support.
Great but 4/5
This is a great app for people in need of help with their apple products. But video chatting or one on one calling through the app would make it a heck of a lot easier to help people in need especially people who have learning disabilities or people who just don't know that much about their devices and need one on one help. But in all great app
The best 5/5
You are just there to keep us protected.
My Reset Keyboard Dictionary doesn't work 2/5
Can u guys Fix it seen the update it won't let me Reset my keyboard dictionary is the same Emoji on The recent keyboard plz Fix it.
Just what I was looking for... 5/5
Perfect app for someone who needs immediate support. Great for businesses that use the Apple ecosystem and can't afford any downtime. Must have companion app directly from Apple.
No touch id? 4/5
App works well but why can't you use touch id to login?
By makaveli the realist 💯
Great design! 5/5
Very user friends and efficient to navigate through. Found all my answers in a few clicks. The kind of clean and simple design I expect from Apple.
im scared 1/5
i imstalled this app and i accitedltly clicked continue and it call my phone i declined the call and now im worried if i will get my phone bill charged
Really liked everything except chat disappeared
Works exactly how it should! 5/5
This app is exactly what it needs to be. Clean, easy to follow, and super fast for getting people the help they need! It automatically knows all your devices and allows you to see all the support options for your given issue! Well done to Apple for developing such a great tool!!
Love this app! 5/5
By MW2 Player1
This is great support from Apple. Lists all of my devices so I can get customized help.
Cannot book anything, will not call and keeps giving email errors even though everything is registered correct. Really disappointed since I'm such a huuuuge apple fan... will not even let me make a genius appointment :(
Impossible to set Genius Bar appointment 1/5
By Fred Behrend
No way to set an appointment unless you choose a very specific issue that your device may not even have.
Don't go out without it 5/5
Scheduled/modified/cancelled several repairs with this thing already! Amazing!
Download it. It will help you resolve your issues the correct way. Sometimes you don't need a genius and this app walks you through other ways to do it.
Bug: in US but using Chinese as system language 1/5
A bug I found is that if you are in US and your iOS is in Chinese language, the app can only serve you for finding support in China and Singapore. Please think internationally.
This app and service are awful!! 1/5
This app is absolutely horrible. The experience makes me, as a customer, feel as though there is no support from Apple. The app makes it difficult to just simply search for articles.
By happy iPhone user
Apple has always provided world class support, but this app takes it to another level. It knows what products I own, and their serial numbers (because I don't have them memorized 😬) and allows me to instantly talk to somebody that mysteriously knows everything about everything!
By Matthew Keber
I got no help from this app.And this app hates us Romanian's.And i will never buy Apple iPhones.
And Apple shows sexual stuff on there web browser too.Now this app is telling me that i have to use wifi just to use it.
God bless Earth.
The Greatest app of killing time 1/5
After I installed and opened this app, I learned that Apple can't improve in IT
App Waste 1/5
My password didn't work then tried to reset it. I went threw the reset process over an over & over again. I tried ever option to reset but it took me in a circle every time.
So I trashed it. Another app that wasted my time...
I feel supported sure. 5/5
Excellent App Very Good 5/5
I forgot my security questions and couldn't reset them anymore so I was hopeless but than I found this app online downloaded it and then sign in went to security questions for help and bam they call me back less then 3 seconds and boom I got to reset my security questions and then I said "thank you" and hang up. So easy this app deserves a 5 star rating best support ever😊👍🏻
Absolutely amazing support. 5/5
By Level 9 bug!!!
Thank you Bryan and Apple Support for your amazing quick resolve with my dispute with an independent app. You rock!!!
Thank you!!!! 5/5
The only reason someone would find this app not useful is if you are 1 completely donkey brained 2 still prefers flips phones and CD rom drives in their computers. Had a billing problems with my iTunes account & had it fixed right away.
Awesome support. Chat available past midnight! 5/5
I was having an issue with my Mac and decided to try using Apple Support app on my iPad to seek some help. To my surprise, an Apple advisor was available to chat even though it's about 1am in New York! The rep was friendly, professional, and effective to help me solve the issue.
Not to mention that the app is well designed with articles related to my devices linked on my Apple ID account. Very well thought out and I'd be happy to recommend this Apple Support app to any Apple users.
really great app.tnq apple.tonight ken helps me.he was an operator of this app.trust them to solve your issues.bidana san alma😍
By Connie 209
But you guys should add a delete option in the recent history, just because sometimes things get cluttered up an get disorganized just saying.
Haven't tried it 3/5
Haven't tried it yet but it looks that it works