App Waste 1/5
By iPhone 6s guy
My password didn't work then tried to reset it. I went threw the reset process over an over & over again. I tried ever option to reset but it took me in a circle every time.
So I trashed it. Another app that wasted my time...
I feel supported sure. 5/5
Excellent App Very Good 5/5
I forgot my security questions and couldn't reset them anymore so I was hopeless but than I found this app online downloaded it and then sign in went to security questions for help and bam they call me back less then 3 seconds and boom I got to reset my security questions and then I said "thank you" and hang up. So easy this app deserves a 5 star rating best support ever😊👍🏻
Absolutely amazing support. 5/5
By Level 9 bug!!!
Thank you Bryan and Apple Support for your amazing quick resolve with my dispute with an independent app. You rock!!!
Thank you!!!! 5/5
The only reason someone would find this app not useful is if you are 1 completely donkey brained 2 still prefers flips phones and CD rom drives in their computers. Had a billing problems with my iTunes account & had it fixed right away.
Awesome support. Chat available past midnight! 5/5
I was having an issue with my Mac and decided to try using Apple Support app on my iPad to seek some help. To my surprise, an Apple advisor was available to chat even though it's about 1am in New York! The rep was friendly, professional, and effective to help me solve the issue.
Not to mention that the app is well designed with articles related to my devices linked on my Apple ID account. Very well thought out and I'd be happy to recommend this Apple Support app to any Apple users.
really great app.tnq apple.tonight ken helps me.he was an operator of this app.trust them to solve your issues.bidana san alma😍
By Connie 209
But you guys should add a delete option in the recent history, just because sometimes things get cluttered up an get disorganized just saying.
Haven't tried it 3/5
Haven't tried it yet but it looks that it works
Poor customer service. With an attitude. 1/5
I was requesting a refund for unauthorized purchases via this app. I was rudely denied and promptly disconnected before I could respond. If this is how Apple is now treating their customers I don't think there will be more apple products in my future. Also the app will disconnect you mid conversation so will need to reconnect and wait for a new rep and explain everything all over again.
Treat your customers better apple.
This app and service are awful!! 1/5
This app is absolutely horrible. The experience makes me, as a customer, feel as though there is no support from Apple. The app makes it difficult to just simply search for articles. If you want to open up a case about something that is similar, but slightly different, to what the topic suggests...it automatically initiated a call to me! When speaking to the representative after representative, I've had to explain myself over and over. Each representative is more confused than the next. So frustrated!! And this was, in my eyes, a pretty simple request. What is wrong with you Apple?
Easy, Quick Access!! 5/5
Very quick response time from the Apple Care Advisors. Also loads a lot quicker than using the internet on a phone!
Awesome application 5/5
I was not aware of this app till today. What a great and quick way of scheduling an appointment or talking with a representative at Apple to have my issue resolved. Thank you Apple for always making it easy for your customers.
Can't find a way to make an appointment at Genius Bar. Keeps saying there are no stores at my location (Miami, FL)
Dumbest app ever. It doesn't recognize the nearest stores unless you change the language of your iPhone to the language the country you're in. So if you need support in China and you don't speak chinese you're in trouble.
Glad I Found This 5/5
January 6, 2017 - I haven't used it yet, but I sure do appreciate having a handy resource to go to just in case I cannot get to the web. I'm sure there will be improvements along the way if needed. Thanks!
WASTE OF TIME!!! 1/5
Don't even bother with this app!!! I used this app for the first time and started chatting with one person at apple. One of the things he told me to try to resolve my issue included shutting down my phone so of course that ended my chat with that person. I requested a chat again and began chatting with a different person from apple. In the middle of our chat there was an issue on their end and the chat was abruptly ended. Then a different third person began a new chat with me. That person said they looked at the previous chat notes and began giving me steps to take to fix my issue. When she told me to back up my phone and then hit a command that would "erase all phone content" I told her I wasn't comfortable with that and asked why this was necessary. It was then that she realized that she'd looked at an old set of notes on my phone and was helping me with the WRONG PROBLEM!!! I signed off from the chat at that point. This whole mess wasted an hour of my life and my issue is still not resolved. NEVER USE THIS APP!!!
Great addition 5/5
I found out about this app when I contacted apple support the old way through my computer. Had an issue with my new atv and the tech guy resolved it and told me about this new app. Very cool. All my appl devices were automatically added to the app. Thanks apple.
Works pretty good 4/5
Like the chat feature very much. Only downside is you cannot delete chats that get stuck in sending and you cannot choose a custom problem. You have to choose a issue they provide.
Apple Support 4/5
By D. Hill
This application review is based on limited use but what I found in that short time is a comprehensive resource that provides articles for almost every troubleshooting or support issue. The app's design is like that of the company's products which is elegant and simple to use. When you need human help the app also works well as a conduit to connect you with chat, e-mail or phone support during active hours. If the issue is more serious than you thought or you know that in store assistance will be necessary you can set up repair at a Apple Store or authorized service provider. This is a application that me and I am sure many others have wished Apple would make and after sending in feedback on creating one it is here.
This is the best service ever!!! 5/5
By omar samara
Apple is really great and successful with everything they do . They created a special helping service for apple users despite the fact that apple products has almost no issue.
Two dots 1/5
I only got one if everything I bought although I bought some for game on tablet my phone connected to but was charged for all of them.
De esta manera Apple ratifica excelentes productos, y un mejor servicio al cliente, rápido y eficaz.
Game Changer 5/5
This is a game changer in Apple Support. It's like having Apple in your pocket. Great tips and troubleshooting steps and diagnosis. The ability to chat, call, schedule a call and/or an appointment!!
Great App 5/5
Fantastic app. Would like the ability to make a Genius Bar appointment outside of the current week. Every time I try there are no open slots.
👍👍👍👍 if you have ever used Apple's sweet 24-7 chat support before, this app is phenomenal. And personally, I always thought it was a pain in the butt to get to apple chat support from safari.... wow, just wow. (I'm a 34 YO, FORMALLY COMPLETE BLIND person baby. Google me!! Type in this, and I'll magically appear!! TYPE: "Dan Burke Novavision".
Love it! 5/5
Quick, easy, secure! Three of my favorite things!
The worst customer experience. 1/5
On my iPad 3 running iOS 9.3.5 the chat experience is despicable, you can't even send files, because it doesn't work. Extremely buggy, the representatives have no sense of common sense, and will only transfer you over to another customer support representative to just have you repeat the problem over and over and not really solve anything.
Love this option and the support it provides. Convenient help that's simple to get when you need it. No need to travel anywhere or endure long waits.
APPLE NOT LETTING YOU RESERVE FOR REPAIRS 1/5
I got Apple care+ and I can't even reserve for a repair on my iPhone, how can all locations not have any reservations available?!?!?
You can CHAT 5/5
It used to be soooooo hard to be able to get to a chat with a live person. I discovered this app by trying to set an appointment at the Genius Bar through the the normal apple app. Wasn't having it. Found this one and BOOM, appt scheduled no problem. I even got some tech help about my Mac while I was at it. This app is def long overdue. Love this app!!
Really Useful! 5/5
I've tried it a few times now and it's honestly really helpful and definitely beats going to Apple's website and trying to find the right support page.
Quick, easy access to Apple support!! 5/5
Best idea ever!! Excellent customer service!! I received an iPad as a gift and I used this app to purchase the extra "Apple Care +" coverage. This app immediately placed me in a chat session with a rep, who quickly had Apple support call me. I was on hold for maybe 2-3 minutes, then the helpful phone rep ran a diagnostic on my iPad, and he issued the Apple Care+ coverage after I made the payment. The entire transaction took maybe 8-10 minutes, at the most. The phone rep asked me how long I'd waited on hold, and he was shocked when I said only 2-3 minutes, because everyone who was calling the 1-800# (NOT using this app) was waiting on hold FOREVER. This app rocks !!!!!!
The wait is over! 5/5
My whole family is very grateful to have this app finally.
One stop shop for all support information they need and the app is super user-friendly.
To those complaining about not being able to book a Genius Bar appointment: the Genius Bar is reserved for those with hardware issues not software. The app and AppleCare is there to support software-related issues!
Save yourself gas money and your ear-drums from the Apple Store's notorious loud ambient noise levels by getting support from the app and AppleCare!!
Anybody who wrote a 1 star review for this app, should promptly see a physician for brain trauma.
This is Apple at its finest and you won't find something as comprehensive as Apple Support from any other OEM.
The interface is facile and I am extremely happy that I no longer have to access a browser to get the support I need.
Even though some tech pundits are down on Apple, they continue to miss the point. Apple equipment may be expensive, but they still offer the most efficient and reliable products I have owned. They continue to check all the boxes.
Thank You for this app! It shows that you continue to go the extra mile in terms of customer service.
Apple no longer matching their support with their prices 1/5
By Killer Rhino
Years ago, Apple's product support justified the price you paid for their products. This is no longer the case, and they've relegated their "support" to the same crappy automation that every other boring tech company can buy off the shelf.
"Apple Support" used to mean something.
Thank you so much it is just what i needed 👏🏻👏🏻
Great!! Only one weird thing 4/5
I absolutely love this app, really easy to use. I would say that once you select a product, the issue you are picking can be overwhelming for non-techies. Physical damage is obvious but "sometimes my app crashes" isn't, even though I would personally say that's "System Performance". Maybe an "other" option would help those who are in a hurry to get help.
Long overdue! 5/5
This app is long overdue. It should have been something that was added into iOS in my opinion. Not many users are going to search the App Store for Apple Support. Still though it is a much needed app
This is much more user friendly than their website. Apple should be promoting this app, it would save a lot of people time and save them the frustration of clicking endlessly through Apples outdated support forums.
Absolutely astounding Apple for Apple product users 5/5
I am so grateful for this app makes getting assistance with your Apple devices a breeze. Love how you can use the Touch ID sensor to sign in and simply click on the product you're wanting to get assistance with and can set up a phone call ( Apple calls you immediately or set up a preferred time to receive a call for further assistance) or have a back and forth chat session to get situation resolved in writing
Too Late 1/5
Too Late I'm no longer a apple
Super Convenient 5/5
By Lincoln 11
Very convenient way to get fast and efficient support. Great app!
This app needs its own support app 1/5
Attaching photos breaks the chat. Waited to be transferred to a Senior Advisor and the chat ended instead after an hour of waiting. Then it happened again when the push notification didn't come and the Senior Advisor bailed after two minutes. Two minutes!
Wow, this Support App is incredible! Not only is the response time much quicker, but when I input my issue, it gave me helpful articles. I actually didn't need to chat in, but I did just to say "Thank You". Once again, Apple sets the standard.
Works great 5/5
By Albert Review
Solved problem by texting. Fast and easy.
Support made easy! 5/5
Finally a simple way to get suggestions from Apple articles, reach out to get a call, get chat support, make an appointment and basically anything else you can think of to help with your Apple products! Easy to use with lots of options, this app truly gives you the freedom to research things on your own or get assistance any way you choose! A must have for iPhone users!
NEVER disappoints!! 5/5
This is hands-down the best support app ever!
Thank you Apple Family for creating this genius app!
I have used it three times this week!
Simple, extremely user-friendly and convenient!
Brilliant, simply brilliant!
Reservation cancelled after 10 mins 1/5
Don't bother making reservations for Apple support. They cancelled mine after 10 mins. You'd better off doing walk in.
By Deborah’s MacBook Pro
Already said it--AWESOME! Thank u Apple! Keep up the great work!