The app itself worked for me like a charm, I managed to get support from Apple through the chat feature and solving couple of my problems.
Thank you Apple for this amazing app.
Why Bad Reviews 5/5
This app provides all the answers to remedy any issue with your iDevice along with detailed step by step directions to fix it. I don't think anyone can tell you a company that provides better, quicker customer service than Apple. Use the App, get the answers you need and save yourself time
Emoji fun yeah 5/5
Is it possible to launch a cupcake emoji please
Great app! 5/5
Useful app for getting help without having to go to the store.
Deleted After A Day 1/5
I wanted to get some questions answered before taking my Apple Watch in to the store for service. The person taking care of the chat was very polite but clueless. She repeatedly asked my country, zip code, etc. even though I selected to allow the App to use my location. She then gave me bad information. Overall, I lost a lot of time and my issue is still unresolved
Waited a day and working well now! 4/5
The review I initially wrote was a 1, as nothing came on the screen. Next day, it opened, was easy to use and scheduled a call with me. BTW my query was about the Apple Watch... which I'd like to pass on. SO much stopped working the day after the watch update. I needed help. But then I read online that patience was the first suggestion as even though it's been installed it takes a bit to get everything back up to speed. I tried it and doing nothing worked! My battery is no longer discharging at an alarming rate and all the apps, watch face complications, and settings options are back to normal! Patience is a virtue, truly.
Virus help 1/5
ABSOLUTELY NO HELP!!! I wouldn't even give it 1 star if that were an option.
Three Dollars and 25 cents REALLY!!! 1/5
Why was I charged 3.25 for this app. No where did it say a cost was involved. Stop "nickel and diving" apple.
The app works quickly and very well on my device, and it took me about 1 minute to make a Genius Bar appointment. I see a lot of one star comments for things like "Apple should text me when my product is ready for pickup." Get over yourself, and enjoy the app that does what it says it will.
In app purchases 5/5
They resolved my issue within 5minutes. Very efficient! Not sure how this app has so much negative feedback my experience was A+
Apple Support app worked great today! 5/5
This app helped me resolve an iTunes app purchase issue; I was unable to report the problem with the app in iTunes. The two Apple Reps I worked with via this app chat for 10 to 15 minutes were great, and I was issued refund for the bad app as requested 05/17/2017. This was the first time I tried the chat feature.
Update: This app and service still are awful!! 1/5
This app is absolutely horrible. The experience makes me, as a customer, feel as though there is no support from Apple. The app makes it difficult to just simply search for articles.
I admit, however, trying to call Apple is far worse. The fact that I can sometimes get a rep on the phone, doesn't mean it is always resolved during the call. I am often transferred to a different department. During which, the call gets disconnected after a long wait. This sometimes happen in the support's chat feature, too. But not as much as on the phone.
I honestly do not hope this is anyone's idea of "insanely great" service or support.
Apple has the worst customer service policies and even worse employees working for them. They all are literally brain dead and read out of a book that's right in front of them, and everytime you ask a question that isn't a simple yes or no answer required on their part, they make you wait for minutes for an answer, and once they finally do answer it's something unrelated to what I actually wanted. Garbage app, garbage customer service, garbage company .
Apple Support by phone to the rescue 5/5
By MLC in FL
My wife was having a problem connecting her iPhone to our home wifi. After several attempts entering the proper wifi password, no luck. We used the Apple tech support, using the telephone contact. No more than 1 minute later her phone rang with an Apple tech guy and 3 minutes later our problem was solved!! OK with me.
Can't log in 1/5
Cannot sign into the app
By Switters 1
I tried using this app to figure out why I have been able to download songs from Apple Music for listening offline. The chat hung up on me twice over the course of an hour and before we were able to resolve anything. Their initial suggestion was to sign out of iCloud and restart my phone so I decided to try that rather than continue to get disconnected from these chats. When I restarted and logged back in every song I had ever downloaded was gone. Every one. Thousands ad songs. It's going to take me so many hours to get that all back. This app is an unacceptable waste. All it supports is your chances of messing up your phone entirely.
Can't long in-after update! 1/5
After you update the app you cannot login because after you hit sign in the app stays there and the login page regardless of you put your password or not.
Can't login after your last update 1/5
Won't login after your last update.......fix it!
iPad Air 2 iOS 10.3.1
THE WORST! 1/5
Not only did my question as to why songs I purchased have completely disappeared off my phone and the iTunes Store not get answered, they refused to refund me unless I could provide them with a receipt of the songs from over 3 years ago!!? Isn't that supposed to be in your records Apple!!!? On top of that the chat customer service representatives have THE WORST attitude when it comes to answering your questions. They like to become keyboard gangsters from behind their screens but I'd like to see them have attitude like that in someone's face. Overall, that was my first time contacting Apples customer service and will likely be my last.
Apple Fail 1/5
It's pretty sad that the Apple Support App itself won't load and has bugs and crashes. Wow Apple Really?!
Gets stuck at the log in screen and won't let me log in.
Can't login 1/5
I can no longer login after today's update.
enhancements needed 1/5
apple needs to provide more convenience-related features to its customers such as having the ability to text a customer when we bring an apple product in for service?
Apple Support 1/5
I just added this App today, May 8, 2017.
I "desperately" need your help with many "unauthorized" iTune purchases on my account, and they have been paid for by my bank! I've tried 3 times all day long just to have a telephone chat with them, all that I've gotten is "promises" that I was being called at any minute, to "listen for my phone to ring", REALLY?! Well, it's now 7:28 pm, and they haven't "rang" me yet! This App has served me "No" good reason to keep and use it! Disappointed😔🤷🏼♀️But, not giving up!🙏🏼
By Brian Fromme
Really. Never solved a thing for m ever.
Very helpful 5/5
Was also easy to double click out to get screen snaps of my settings and return to attach them. Had my answer very quickly.
Great quick help 5/5
Great help and fast
But the app is kinda slow and needs to be able to share videos
This APP IS AWESOME!! 5/5
By Jen Albee
Ok, I don't normally write reviews...but this app and a Tech named JERRY (woot woot) helped me with my Mac and a virus issue!!! Literally 5 minutes TOTAL!!! Thank you JERRY!!! Someone give this guy a HIGH FIVE!!!!
Doesnt work. 1/5
Won't log in
Great app 5/5
Thank you apple 💙
Need an apple support app for my apple support app 1/5
Won't even let me log in, tried re-downloading but nothing works...
A waist of time! 1/5
I can’t just go in and scheduled an appointment with a Apple Store Like I use to! I have to talk to or chat with someone just to schedule an appointment with a Apple Store? What a waist of time!
Batt test 1/5
System unable to run test. Gives error - connection to apple
My iPone 6 5/5
By Tree Shake
Updates on my phone ,
Needs email option EVERYWHERE 2/5
Why can I only send an email for a cherry-picked set of topics on this app? I don't have time to wait even one minute for someone to answer the phone or chat session and then explain everything one Avenue at a time! I'm very happy with writing an email as long as I get a response no more than 48 hours after the case is confirmed as we're all promised! I don't care who believes email is like using a pay phone or floppy disk in 2017, I just want this option, Apple!
It seems a nice effort but I've tried to schedule an appointment to take an iPad to be checked but it shows no availability for the whole week? Can't be right. Also there are login problems.
Mr. Steven Farley 1/5
All I want is a phone number which seems to be a well guarded secret by Apple!
Not so genius 1/5
The Apple app used to be good it had a lot of useful functions like the ability to be able to login and make an appointment for the Genius Bar now you have to chat with somebody and they book it for you which I wasted over 30 minutes trying to get done. Whoever thought it would be a good idea to remove that feature is certainly no genius!
It helps me a lot I get all the help I need with everything apple related. It is amazing
By 57R1CK3B4CK_404 T34M DEV FUR D
... NO SIRVEN PARA UN CARAJO !
Chat Feature Very Slow 2/5
I was on chat support today. When I go to type the typing feedback is super super slow. Like I have to wait for it to complete typing before I can type more words. I go to click send to send the message and it has a 3 second delay before the message even sends.
Genius bar 3/5
App said to tap on an icon to set up Genius bar appointment but it didn't take me there.
This app is really amazing, fast, and reliable. They answered my question in the time they said. I really recommend this app. 👏🏽👍🏽👌🏽
Helpful guidance 5/5
By cheerful woman
It helped to keep me calm when super frustrated by a computer problem. Not fully resolved (out of warranty), but saved my day!
Didn't treat me like an idiot and focused on step by step attempts to fix the issue.
By Rachel 688
Didn't get a response until almost a week later. All it ever tells me to do is call costumer service! I pay way too much for this phone for it to be acting the way it does. Then, there is never any information in the app that is helpful. I find more helpful information through google.
This App is more ridiculous than NFL Mobile and that is very much saying something. Doesn't allow you to follow up on established cases even after clicking the link in the email they send you after having previously called Apple. That aforementioned link brings you to here and provides no connection between the info you spoke of with Apple Care or any way in which to input the number for any of your cases that were already established. Essentially then you are starting from the beginning like you never had previously called Apple and have to decide which of the headings are most likely to have answers for the issue the you are having. The problem is my issue entails equally the Safari and App Store. All of the questions are general like expected. However not any of the questions are near to my issue and have to click the box that says a different issue or something similar. Doing this means sending you to another page and describing the issue you are having. Problem though is there isn't any Send or any Submit button to click on after you have describing the issue in short detail. Decided on calling the Apple number again and waited more than 25 minutes on hold before even speaking with a representative. Better than me having again to explain all the details because possibly the people on this format do not know about any previously established cases at all. Decided on lesser of any stress from repeating everything from again phoning up Apple and equally avoiding this style.
Apple support for the win! 5/5
This is the easiest app to use. A support rep was with me within seconds and fixed my problem within five minutes instead of me having to wait for a call the following day.
App not working 1/5
App has not been working for 2-3 days now and it's becoming a problem looking to delete and go back using my mac for support online info
Requires Patience 3/5
Doesn't Let Me Manually Schedule An Appointment! 😡
this issue can only be resolved in-person, and when i went i couldn't be seen since i didn't have an appointment.