Batt test 1/5
System unable to run test. Gives error - connection to apple
My iPone 6 5/5
By Tree Shake
Updates on my phone ,
Needs email option EVERYWHERE 2/5
Why can I only send an email for a cherry-picked set of topics on this app? I don't have time to wait even one minute for someone to answer the phone or chat session and then explain everything one Avenue at a time! I'm very happy with writing an email as long as I get a response no more than 48 hours after the case is confirmed as we're all promised! I don't care who believes email is like using a pay phone or floppy disk in 2017, I just want this option, Apple!
It seems a nice effort but I've tried to schedule an appointment to take an iPad to be checked but it shows no availability for the whole week? Can't be right. Also there are login problems.
Mr. Steven Farley 1/5
All I want is a phone number which seems to be a well guarded secret by Apple!
Not so genius 1/5
The Apple app used to be good it had a lot of useful functions like the ability to be able to login and make an appointment for the Genius Bar now you have to chat with somebody and they book it for you which I wasted over 30 minutes trying to get done. Whoever thought it would be a good idea to remove that feature is certainly no genius!
It helps me a lot I get all the help I need with everything apple related. It is amazing
By 57R1CK3B4CK_404 T34M DEV FUR D
... NO SIRVEN PARA UN CARAJO !
Amazing customer support 5/5
By A Bag Of Weed
Apple has the best customer support.
Chat Feature Very Slow 2/5
I was on chat support today. When I go to type the typing feedback is super super slow. Like I have to wait for it to complete typing before I can type more words. I go to click send to send the message and it has a 3 second delay before the message even sends.
Genius bar 3/5
App said to tap on an icon to set up Genius bar appointment but it didn't take me there.
This app is really amazing, fast, and reliable. They answered my question in the time they said. I really recommend this app. 👏🏽👍🏽👌🏽
Helpful guidance 5/5
By cheerful woman
It helped to keep me calm when super frustrated by a computer problem. Not fully resolved (out of warranty), but saved my day!
Didn't treat me like an idiot and focused on step by step attempts to fix the issue.
By Rachel 688
Didn't get a response until almost a week later. All it ever tells me to do is call costumer service! I pay way too much for this phone for it to be acting the way it does. Then, there is never any information in the app that is helpful. I find more helpful information through google.
This App is more ridiculous than NFL Mobile and that is very much saying something. Doesn't allow you to follow up on established cases even after clicking the link in the email they send you after having previously called Apple. That aforementioned link brings you to here and provides no connection between the info you spoke of with Apple Care or any way in which to input the number for any of your cases that were already established. Essentially then you are starting from the beginning like you never had previously called Apple and have to decide which of the headings are most likely to have answers for the issue the you are having. The problem is my issue entails equally the Safari and App Store. All of the questions are general like expected. However not any of the questions are near to my issue and have to click the box that says a different issue or something similar. Doing this means sending you to another page and describing the issue you are having. Problem though is there isn't any Send or any Submit button to click on after you have describing the issue in short detail. Decided on calling the Apple number again and waited more than 25 minutes on hold before even speaking with a representative. Better than me having again to explain all the details because possibly the people on this format do not know about any previously established cases at all. Decided on lesser of any stress from repeating everything from again phoning up Apple and equally avoiding this style.
Apple support for the win! 5/5
This is the easiest app to use. A support rep was with me within seconds and fixed my problem within five minutes instead of me having to wait for a call the following day.
App not working 1/5
App has not been working for 2-3 days now and it's becoming a problem looking to delete and go back using my mac for support online info
Requires Patience 3/5
Doesn't Let Me Manually Schedule An Appointment! 😡
this issue can only be resolved in-person, and when i went i couldn't be seen since i didn't have an appointment.
not great 2/5
took 4 transfers and an hour of waiting for my problem to get resolved
No Car Play Support? 2/5
Was really hoping there was Car Play Support.
Great app so much better for appointments 5/5
I take a lot of computers to the Apple Store for work and always found myself in frustration at making appointments before this app. This app is very easy and user-friendly
Apple Services are slipping 1/5
The app can't connect to Apple, please try again later.
This is unacceptable and maybe I'm just a bit scorned by the obvious downward trend in Apple online services that this put me over the edge.
Get your cloud squared away - it wasn't like this when you ran it on a proper infrastructure.
Change Country 2/5
What to do to change the country?
Is not like a forum 1/5
Mmm I thought it was to make public questions and get answers from others some times from Apple. And let others seen if they have the same issues.
This is most like a you make a call and talk in private about the issues you found on the Apple products.
They broke a working system 2/5
It's 10 times harder to make a Genius Bar appointment. No thank you, Apple.
Not useable if you choose non English 1/5
I live in California and my iPhone is set to use French. The apps lets me choose only Canada, France, Belgium, and Switzerland as countries where I live. Hence, can't make store appointments.
Sarah Urie :3 5/5
It's really great if you have any questions you can chat with them or schedule a call anytime :)
Does not work 1/5
Won't go past the opening Apple support screen. I think I need Apple support for my Apple support
Support app actually causes battery issue 2/5
I have now downloaded this app multiple times to prove reproducibility. Simply put, when this app is on my iPhone 6 my battery display stays at "100%" and eventually I will have a random shutdown and will have to plug in my phone to recharge it even though it claims the battle is at "100%". If I delete the app then after a few hours the battery icon starts to function again. Ironically the support app did not have a good suggestion for a fix
Cut me off while I was typing 1/5
The support rep kept asking me if I was still there and assumed I didn't need any help and closed the chat which cut me off while I was typing my message. Apple, why didn't your system notify your support staff member that I was "typing...?" I couldn't even finish my thought. And I couldn't very well stop in the middle and expedite another message in front of the one I was currently typing to tell him I was still there and still in need of help. He cut me off in the middle of explaining my problem, causing yet another problem. Apple has for a long time held a precedent of excellence in customer support, until now. Much like the amount of bugs and level of incompleteness in native software, ever since Tim Cook took over as CEO quality contro (which had been Apple's specialty) has gone down the toilet!
Great app!!! 5/5
This app is so great i absolutely love it! The fact that you dont have to go through browser is the best! Is really easy to work with also fast service when you have to call apple! 5 starts for this 😍♥️👌🏻
Love the app. Best got soo much issues solved
THIS IS A GREAT APP 5/5
By A very happy iPhone owner
My phone was not working and I thought I tried everything, I got quite upset but the person I talked to was very helpful and kind. This app helped so much because all I had to do was click a button and a person was on the phone to help, it was great!! My phone is now working perfectly.
Apple is a great brand 5/5
Thanks Apple for being good quality
By Matthew Keber
I got no help from this app.And this app hates us Romanian's.And i will never buy Apple iPhones.
And Apple shows sexual stuff on there web browser too.Now this app is telling me that i have to use wifi just to use it.
I used to be able to delete my photos on my iPhone 5s but now i can't delete any of my photos.I am so mad at Apple that i can't think anymore.And Apple don't know what the right Romania flag looks like.
I will never trust Apple stuff anymore.
Apple Discussions Compatibility 4/5
This app is great but it would be awesome if it integrated the Appel discussions forum through this app for easier communication. Also when this app opens, it should require Touch ID to unlock the app to provide extra security to your account
Too long 1/5
How many steps do I have to go through to simply make a Genius Bar appointment?!!
Steve Moore 5/5
By BIG SCUBA STEVE
This Is One Of The Best Apps APPLE Has Ever Made Thank U So Much
Does not always let me have chat transcript 1/5
Does not always let me have chat transcript. Apple should automatically mail it, but they don't, so you have to ask the app. But the app seems to become disconnected from the chat and doesn't let you ask for the chat transcripts.
Super easy 5/5
Let me start by saying I hate contacting any service provider/ retailer if it can be avoided. I have three children ages 4,2and 1 and being on the phone can be really taxing for everyone involved. That said when my brand new phone didn't work the same as the phone I had before it I need help. The ability to chat with someone without worrying about how loud my kids were and not having to have them on speaker phone and doing all the trial runs on my phone was so helpful and the representative helping me was patient and took me through different gateways until it was resolved. I am not technologically savvy by any means and they were so helpful. Will keep this app and stop wasting my time troubleshooting online.
Very helpful but... 4/5
Both times I did Apple support, I sent a picture of my laptop screen from my iPhone. They both said they didn't get the file and my camera was stuck at the retake and use photo option so I had to force close the app not knowing that it would end the chat.. i wish it had like a time grace period before ending the chat with the person helping me out.
Extremely helpful 5/5
Very quick response from tec
Tec was very helpful and patient with me and solved my problem
Best at making appointments
Apple TV 5/5
I was not able to view movie I rented. On two successive nights I got a message that there was a " error in downloading the movie try again later. I used app to set up a call from Apple support and the issue was solved. Thanx Apple!
Ótimo aplicativo! 5/5
Aplicativo muito útil!
Uhm emojis? 1/5
Hey so you guys should look into getting an option to let users select different colored eyes with these two emojis: 👀,👁. lol thanks..
Worse than the newton!
Hard to get to Genius Bar appointment and I live ~100 miles from two Apple stores. Neither are shown on the map function.
Bring back the Swipe! 3/5
This is feedback for the iPhone in general. Please bring back the swipe.
It sometimes takes a number of tries to open the phone and sometimes even inadvertently open Siri. The swipe was so much better. More straightforward, faster and simpler!
I chatted with Apple rep in regards to a iTunes billing issue and they helped me right away, it was awesome. Thank you apple for always been amazing!!!!
Worked well for me 🙏🏾 5/5
By Pr!mad0nna (c:
It was easy to get to chat support and get an answer to a simple question, the agent also made an appointment for me since I needed hands on help. The responses were super fast but you have the option to get notifications so you can go on about your life. It was just what I needed and I'm thankful I didn't have to call or go to the store without knowing if they could help.