Gave a coupon for first time users for $5 off $25. Tried to use it and it said not for guest services. Rip off.
Great App, so easy to order. Nice job Applebees
No drinks 1/5
By Wings Fan44
Ordered for the first time with the app. Only one drink came home - none of the kids drinks were given. Super disappointed
Most of the menu isn’t here 1/5
I was going to place an order through the app, but most of the menu wasn’t there. My husband was home looking and texted me what he wanted and half wasn’t in the app. I had to call to place the order.
i like it 4/5
By i eat here alot
only thing i don’t like is when i order online there is no comment box on the order like..”add cup of ranch, an cup of A1 suace” or even just a list of suaces u can choose from!!! would be nice i always have to call after i place the online order😐
Don’t bother with the idiots reviewing the customer service 5/5
By Dr. Jan I Tor
It’s a pretty solid app and it provides a coupon for the first order. It’s nice hat they incorporated the option to mix the 2/$20 or$25
Terrible experience 1/5
Waited in my car and nothing... It was the time it was estimated to be done. I ended up having to go in to get it, only to wait another 10 minutes when the worker had said it was ready. Come home and my boyfriend’s burger has NOTHING but cheese, when it was supposed to have bacon, pickles, & onions. We ordered medium well and it was very rare. Also, I ordered my broccoli without garlic butter and it definitely had garlic butter on it... My salmon was overdone too. Applebee’s fails us once again.
Good app 5/5
By Mustang for life
Love the $5 off $25 code.
Curb side 3/5
By Ga peach😃
app was simple, but it would not apply my code since this was my first online order at Applebee’s!! Service was quick!
Below Average Food - Curbside 2/5
By Lady Tillie
Order the Mac and Cheese with Asian Chicken from the two for $20 menu along with the mozzarella sticks. The chicken and the mozzarella sticks were bitter probably due to old oil.
The mac and cheese was dry and entree had absolutely no sweet Asian sauce on it. Let’s just say I had to go back out and order Taco Bell because I threw away what I had ordered 🤢.
Curbside order 11/12/17 2/5
Ordered 2 entrees and 2 desserts, meals came complete the desserts on the other hand came half complete, the reason I even ordered was because I wanted desserts. I called to let told me they would refund me the cost, let’s see how true this is. Definitely the last time I’m ordering from here.
Couldn't pay for food on app 2/5
Why have an app if I can't pre pay for food?
And I still ended up having to go inside. Not a good app.
First time user... It didn't work 1/5
By Mike ip6s+
The app says online ordering isn't available for midnight to 11:45pm. It's 7pm now and orders are not going through. 😫
Always on time and excellent service!
Why do you have to pay with credit card???? 2/5
Why can't we place a to go order and pay with cash? The app only allows you to pay with a credit card. This has to be fixed!
Dont know what went wrong 5/5
By Mr. Furniture
I dont want to come down so hard on the location I eat at often but i can say its to bad my meal went uneaten👎🏻 Unfortunately when i eat out if its not what i paid for i wont eat it and i will starve before i do. So if the Safety Harbor location wants to hit me back I was to upset to call or come back. I was surprising my date with dinner AND as the story goes she is history:( well i tried but if not to much trouble hopefully you can make it up to me some how.
By 5 kiddos
Offers $5 off 25 coupon but it won’t let a “guest “check use it. Didn’t seem all menu options were on the app either .
Absolutely terrible 1/5
Ordered over the app and the only option was to go inside and pick up the food which wasn't a big deal at all but it wasn't until my husband got back in the car that we were missing our chips and dip. He went back inside where he told the girl he was missing food and she just walked away and came back 10 minutes later with the missing items. Now my food is cold and wasted 25$ on food where I could have gotten better service at a McDonald's. Won't be returning to this location.
Important Missing Feature 4/5
I love the App. It is easy to use but it is missing one important feature. I would like to see a “notes” feature so that you can request a change that is not listed on the remove or add portion of the menu item (such as “no ketchup please”).
Missing options 3/5
My daughter has a peanut allergy and I was unable to place a comment for that for her order. Also, unable to do add on items like an extra kids side which I am able to do over the phone. My daughter also does not like the seasoning on her fries but there is no where to modify that or put specific comments for the order.
On the plus side it was quick to utilize. It has potential but needs greater ability to customize/ add comments. If I can do it over the phone I should be able to do it over the app.
No Credit Card Option 2/5
Seriously??? Only options are to pay at restaurant or Applebees gift card?
Horrible service 2/5
We always order for carside service because the restaurant is dirty and slow but my husband always has to go in. Half the time he has to call and Remind them he is there and our food is cold. Our orders have been incorrect multiple times but when we call management basically just says sorry (not sorry) tough luck. We use the app but obviously that doesn't improve the service
Great concept, terrible execution 2/5
Was told meal would be ready 15 minutes before it actually was. I went inside to pick up the food after the 15 minute wait and all of the employees were just standing around at the end of the bar at the Greendale, Wi location. They were using foul language, no one greeted me and they all seemed very disinterested in their job. I would NOT recommend the app or the location if you can help it. On aside note, the order was wrong. Was missing a side and no condiments were in either bag...never again
App needs more features 4/5
By no tomatos
Need space to customize orders.
Apple bees 5/5
By brandon holland
Great app very easy to use and it comes in handy
Horrible service and order was even more horrible 1/5
I ordered and my order was suppose to be ready at 8, the waitress came to my car took my payment and then two other cars pulled up to immediately get their food. I waited and waited almost 40 minutes only for them to give me the worst food I ever tasted. I’m pregnant and I ordered my steak medium well only for them to give me a rare steak, my Mac n cheese was just boiled noodles with bacon and my daughters food was dry as well. I asked for my money back and the man only offered me a freakin gift card.
Needs Apple pay 3/5
Add Apple pay as a payment method please
Go somewhere else, not worth it. 1/5
I ordered the shrimp and PARMESAN steak... for starters there was no Parmesan on the steak but don’t worry it had 10lbs of garlic on it. The “steamed” broccoli still tasted raw and hard as a rock, they gave me this block of a steak that way mostly tendon and fat and was SO tough that it actually broke the plastic fork as I tried to stab it. I got 3 teeny shrimp with it that were not worth it. I don’t know why Applebee’s can’t get their s*** together.....the way I look at it is I spent $20+ on two spoonfuls of mashed pecan sweet potatoes. Don’t waste your money.
I asked for medium rare steak and got well done. Mashed potatoes were cold.
Not bad 4/5
Love it! BUT they won't let me select broccoli as a side anymore ): not cool. Besides that great !!!
App update 4/5
The only part that the app was confusing was the payment. It only had the option for pay inside the restaurant??
Won’t order out again and have noooo need for the app 2/5
App said my online app order would be ready at 5:44... I had to call the number at the curbside parking after my order was 5 minutes late. She said she’d bring it right out... Nope ten minutes later, here she comes. With cold food. Blah.
By Kamryn Lister
Service was ok but the oriental salad I got was not a large as normal. Disappointed.
Food comes out with orders incorrect consistently. Waited as three staff members saw me but did not help me. Good good. Disappointing service. Fill out commentaries every time and get no response. Food not done on time. Overall dissatisfied.
Stevey Miss 3/5
By Stevey Miss
My first time using the app. It is mostly user friendly. I think there needs to be an area for special instructions, when you review your order. (The 3-cheese cavatappi needed to be without chicken, but you can’t remove the chicken.)
Menu items 3/5
There has been 2 occasion where I ordered what’s on the menu. When I when to pickup my food, i checked it and the sides where different. I asked why, they said the item is no longer on the menu. How would I know that if it was on my ordering menu? And why didn’t they say it when I got there and ask what I wanted instead.
Bait & Switch!! 1/5
Ordered over $25 but app had no area to enter coupon code. Bait and Switch!!!
By Do better applebees lol
I absolutely agree with the car side service it’s horrible. Why offer carside to go if your not going to have any one paying attention to the cameras?🤔
Good food bad service 2/5
Placed car side to go order at 7:11 pm supposed to pick up at 7;26 pm at 8:03 pm still sitting in car waiting called they had not even pulled the order for the kitchen yet? Got my food at 8:11 pm totally unexceptable
Long wait 3/5
By Patty gee
I wish the restaurant was as good as the App. App works great & is very easy to use. Each time I've ordered with App, it says food will be ready in 15-20 minutes, but each time food takes 30-45 minutes. No one comes out to the car to check on you, i always have to call & let someone know I'm outside.
Coupon doesn't work 3/5
By Mr. SK980487
First time using the app and the $5 off did not work. Service at this restaurant wasn't really good when dinning in. Decided to order via the app hoping the service was better
Applebees app okay 4/5
Only bad thing is that the servers take forever to bring out your order even though the app says it's ready & they don't double check that the order they bought to you is correct. It's soooo annoying!
Glenville, NY Applebees 1/5
I’ve ordered off the app a handful of times and they have not once gotten it right. They never have the order done on time or there is something missing or both. They’ll probably go out business soon too.
Horrible Service 1/5
By Wickedcs2 still
App is pointless if order shows complete but Applebee's location take another 20 min to make the order once you arrive to pick it up! Burlington Wa location is the worst Applebees in terms of customer service!!
Carside togo 2/5
I decided to pay inside because I had cash but at 3pm I went in the carside to go entrance the man sent me to the bar & no one helped me for 10 minutes ! It wasn't busy ! & my order was wrong
Needs improvement 2/5
Ordering and paying with the app is easy, but the rest of the experience sucked. We ordered our food at 6:30 to be ready at 7:30 and still had to wait 20 minutes for it. We are second shifters on our lunch break, we don’t have time to spare. I was not impressed at all and I don’t recommend your to go service.
Nice App, Allows You To Order Food and Pick It Up. Curbside Prolly isnt best Way to Pick Up Food. I order and Pick Up Inside, Honestly, If You Cant Get Your Lazy Butt Out of Car To Pick Up Your Food Inside, You Get What You Deserve! Give The Emplyees a Break, Next, Lazy People Wanting to Pick Up Curbside will want Their Food Pre Chewed Also, AWESOME APP, GEAT FOOD AND HAD AWESOME CUSTOMER SERVICE!
Love the app 5/5
I often order curbside to go and this app makes it so easy.
It's snowing!! Brr baby, it's cold outside 😬 4/5
I downloaded the 🍎 🐝 app & ordered carside to go but it wouldn't let me because of the weather, I assume, because it was snowing outside, it said it wasn't available. Well, that's alright, I had been working all day & my feet hurt, so I was looking forward to the convenience of carside to go. I also downloaded the app to get 5OFF25 for a first time online order, but it wouldn't accept it. Of course my original order equaled $24.98...funny huh? So I just HAD to order a brownie bite for $1.00 😁 but then I couldn't activate the coupon. Oh well. I'll pay inside when I hobble in on sore feet 😜 hee hee, and see if I can have them give me the $5 off. I enjoy the food at Applebees and appreciate the good food and reasonable prices. I'm sure I'll use the 🍎 🐝 app again in the near future. Merry Christmas everyone & God bless you 🎁
Adding to my review: When I hobbled inside, they gave me the $5 off. So I was happy about that. I really enjoy Applebee's food, especially when I work so much I often don't have time or energy to cook at home & I get tired of junk food. Applebee's is far from junk food! It's like eating a real wholesome meal. Thanks Applebee's.