Sad :-( 2/5
I am sick and wanted soup, and asked my friend if she knew of any place that I can drive through and get soup she said she couldn't so she suggested curbside with Applebee's I thought that was a great idea so I ordered soup and went to go pick it up I thought for $4.50 for soup I should get a bowl full but when they brought it out to me it wasn't even a cup I would've been better off getting my butt out of the car I'm going into a store and buying a can of soup because the soup did not taste homemade tasted like it came out of a can
App is so easy to use! 5/5
By Mz. Zo Lee
Took me 10 minutes to place my order. Awesome app!!!
Makes life so easy!!! 5/5
I love it!! It gives me access to good food even though I have a short lunch.
Wasted my gas 1/5
Forgot major part of order. First time using, will not ever again
Needs improvement 3/5
It's a nice app but it needs improvement. It needs a place for special instructions for each meal, also it needs more options under orders I.e. Extra dressing, how done you want your steak ect. Once those things are fixed this would be a great app.
Stopped using 2/5
The app doesn't allow special instructions to be added to an order. Tried ordering online and there's the same issue. Would prefer to use the app but am forced to call it in instead, often waiting a while for the order taker to come on the line to take the order. Here's hoping the app developers are reading these reviews!
Easy to find food and make changes. Scanned my card great!
Love this app!!!! But.... 5/5
This app makes ordering out so simple. Do wish you could pay online when using Car side To Go.
Carside to go 1/5
Waited in my car for over ten minutes with nobody coming out.. finally came inside and nothing was ready.. waited another 5-10 minutes inside.
Fast and painless 4/5
By The original Velicious
It's very convenient. The menu is easy to select from. My only problem is there isn't a section to write special instructions or select additional condiments. Doing it once the attendant comes kinda slows down the process. But I love the fact that I can place my order before leaving work and pick up on the way home. Easy breezy
So easy! 5/5
By Gigi X 2
Love using the app it's so easy!
Love them 5/5
So glad that they not only revamped the menu a couple years ago, but they kept the quesadilla burger!
No customization 3/5
The most annoying missing feature is the lack of places to request customizations or substitutions. It's gotten better and easier to use, but not great yet.
Need a way to add instruction 4/5
By LEMME TELL U A THING
For example, ordered a kids meal steak and here was no way to say how to cook the steak and no generic "special instructions" area either.
Convenient but verify your order 3/5
Convenient to order and have items brought out to you. Guy had advised that manager had verified the order, but the order was missing the fries. Not worth it to drive back to get it corrected
Nice ! 5/5
Easy ! User friendly. Installed app, ordered food, created account, received $5 off !
Pre-ordered for pickup later, after work. Winner !
Default is "pickup inside" for Carside ToGo??? 1/5
Why does this app tell the restaurant that the order is "pickup inside" even when I select "carside to go"? Runner shows up with the bill, then delivers the order to the car 25 minutes later??? Terrible service from the Savage, MN location, but I already gave the runner a good tip. Ugh.
Needs better comment options 3/5
App needs option to leave comments for individual food items (i.e. No pickles on sandwich) not just their pre-selected choices.
Easy to navigate 5/5
Very simple and straight forward app
By LTC (loves to cook)
App could be better. 1. Should work in both portrait and landscape. 2. Should be able to redeem gift cards and/or eCertificates 3. I was unable to get the $5 off for first online order. Had to go back and delete the coupon code. 4. The app is not very intuitive ... when order placed, I didn't realize it was and was not sure it was actually sent. The window seems to just go dead. There should be more positive confirmation of what was done. However, I was able to unload the app, reload and was able to see the order was placed. Order procedure is a bit cumbersome.
Feeling Ripped Off 3/5
By Skye in Michigan
This was my first time using this app, and I was ripped off. Online the website promoted a five dollar off coupon for first time app and online orders. I spent thirty minutes trying everything I could think of to get my order to go through with the coupon, but I repeatedly got the message that the coupon couldn't be used with guest orders. My order was over $40.00, so it certainly qualified for the required $25 or more purchase. I had to finally just remove the coupon and pay the full amount. I'm not sure if I'll keep using this app. It's easy, but it's clearly got a glitch with coupons.
Could be better 2/5
Convenient to pick up curbside, and to prepay using app. The app should have windows that prompt you to select pick up inside or curbside delivery, followed by a window asking time of pick up. I had to call store each of the three times I've used this app to clarify my requests because the app used the defaults. Also, I found the order review feature lacking. Extra items I selected were not listed. Nor did I receive them. When I wanted to review the order to check for an error, I saw a generic entry for 'food' that appeared to be my extra items. There was no entry to tell me if I paid sales tax. I hope they fix this, we enjoy Applebee's but don't always want to go out to eat. I would like to have confidence my order is as I planned, but so far they are 0/3. Also, the in-store staff needs full access to the online order to make adjustments as needed or confirm. Staff at our location seemed unable to assist due to lack of access.
Where's the cheese!! 1/5
I ordered online from the app. I got the mozzarella burger with no onions and no red onions. from the looks of it, it looks like everything was on it and then taken off ,there were onions on the side and hardly any cheese looks like when they took the onions off they took all of the cheese with it!! I'm very disappointed in my NOW plain burger
The app works well, I haven't had any errors or problems due to the function of the app. It displays pages quickly and checkout is easy. However the restaurant consistently shows an ineptitude that demands contempt. They have gotten nearly every order wrong at any time of day, it's food service not brain surgery. McDonald's screws up less often.
Excellent App just missing Some Options 3/5
By Rob n Banks
Ordered through the app everything was simple and easy.
It is however missing an option or an area to write special instructions. I usually have to call the store after placing the order which kind of defeats the purpose of a mobile app.
Coupons don't work 3/5
By Gabriel blistek.net
Thanks for advertising coupons but ending up not valid!?
That's Applebee's, don't expect anything above average!
Needs a lot of work 1/5
I can't type in my order when I already know it. I have to search under every category just learn how they organized the food.
And if you hit the wrong button, your cart gets emptied and you get to start all over.
They advertise a coupon that doesn't work. Otherwise I liked it but if they cannot get that to work I question the rest of this app
Customer Experience Improvement Opportunities 4/5
* ordering a side salad doesn't work (can't add dressing anywhere and it won't let you order without it.
* Gift card numbers aren't recognized
* inability to add notes or customize an order
Other then those, very easy to use! I like the pics too!
Bad App 1/5
I looked at this app, and since there is no way to customize your order, I decided that it was easier to just call my order in. Not gonna waste my time with the app that doesn't allow me to order my food away I need it. The coupon for five dollars your first order is only good if you order $25 or more. So I guess if they improve the app maybe I'll try it sometime in the future.
Worst experience from carside to go from the US 19 location. The "frozen" lemonade I ordered was half melted and only HALF THE CUP WAS FULL. The lids to my containers were not put on correctly, which is when I found out that the ice cream I received with my dessert was complete liquid! Thus making a disastrous mess. I've been going to Applebee's for years but I will not return to this one
Don't fall for the $5 off BS 1/5
You get a coupon code for $5.00 off your first order. I make my selections, add my cc info, add the coupon code at "redeem coupon code." It gives me a total. Asks if I want to leave a tip. I did. I hit "continue" to check-out. I then get a msg saying "guest coupons are not valid for this order." Gee, in the corporate jargon world, "guest" means customer. What am I, chopped liver. It WAS my first carry-out order. I did order despite the misleading crap about the $5. If you are really counting on the discount, don't waste your time. It takes several minutes to finalize a multi-person order. Disappointed. Hate being lied to.
Easy app/ service sketchy 5/5
It's a simple and easy app to use it's the restaurants themselves that aren't very efficient. My order now is not complete of celery sticks for my boneless wings nor did I receive fork/knife/napkins pack. That's the part that burns me every time it's the service that doesn't match the simplicity of the app.
***I just called the location manager of my store only to hear the misinformed information that I must request forks and knives, oh and that I must request celery. This if you use the app you know is not true you only have the option to decline celery with buffalo wings not add. As far as the make believe add a napkin and forks?? I've never seen that I've used the app 5 times. Again it's the service that doesn't match the app.
Good app, bad service 3/5
I loved how easy the app was to use to order the food. However, we got there 5 minutes after our food was supposedly done, and still had to wait nearly an HOUR to get our food.
Is this the best Applebee's has to offer? 1/5
There is no way to customize orders. You can't modify anything. Not even a place for comments like, "extra sauce," when order wings or ribs. Would be nice to customize what goes on my burger too. Like, don't put something on it. You had better order like no one in the history of ever. I don't know what planet the CEO lives on thinking that this is acceptable. Is he in the Bahamas? Can I go there?
On that note, everything else worked fine. But this is insane that there aren't more options.
The bees review 4/5
By kat's library
Great app makes ordering easy! Would love to see an option to write notes like peanut allergy, and be able to change all side options!
Great app- horrible car side service 4/5
I like be the app, but this is the second time I've waited on over 20 minutes after completion time at the Slidell, LA store.
After stating I could use coupon 5off25 with first order, it would not allow me to use 🙁
Regular app user 2/5
Disappointed in the inability to change side options on certain items on the menu.
Can't cancel an order 1/5
What a joke. Had to call the store big ordeal to cancel and still probably won't get refunded.
My thoughts... 4/5
I like how this app is so simple to use doesn't take much time to do, however it's very annoying when it glitches and Requires a payment before completing the order! Also it never wants to allow any discounts/coupons so the store has to adjust it at pickup!
Need more drink options 4/5
By Junction boy 86
Would like to see more drink options.
Can't order sides 1/5
By Geldings hotdogging
Trying to order dinner but the only sides I can order with a meal are salads.
Dipping sauce 4/5
Love the app super easy to use 👌🏻 would love a spot for extra dipping sauce
Convenient and fast 5/5
Convenient and fast
Can't choose sides except salads 1/5
App works ok except won't let you select a 1st or 2nd side other than salads. And doesn't tell you when lunch specials are unavailable until u get all the way to checkout. Then you have to manually remove the items to continue. Irritating. By the time I got finished ordering I just gave up and went elsewhere.
App needs work ! 2/5
Can't pay in the app, it's annoying that I can't edit .. you need to go back instead ... nice idea , but needs a lot of work .. how hard could it be really ??
Very Impressive design and user experience 5/5
By Dallas Poke
Great app to order to go 5/5