Still lets known Telemarketers through 1/5
So what’s the point if the caller ID says “Telemarketer” and it still rings through even though it’s been reported over 70 times in the app?
The UI is confusing as heck. Not really worth it. Maybe I’ll try again once they actually get it to work well.
I was a victim of spoofing. It's where a scammer calls people, but my number showed up on the people's caller ID. Many angry voice mails from people asking me to quit calling them! After reporting the calls for a few weeks, it has stopped. Because Call Protect has blocked them. And calls that other people have reported, get blocked as well.
My phone is quiet 5/5
Great app and have not had any bad guys slip through and reach me
Hit A Snag 1/5
Whatever I do, I can't get it to complete the sign-up process. It always eventually times out with an error message.
Not Eligible 1/5
I was encouraged by AT&T to install on my iPhone 6 Plus. Says my phone is not eligible and I spent over 4 hrs today between being on hold to being passed from department to department with AT&T. Now I have no clue what I need to do to protect my phone from scam calls. If AT&T if you are going to recommend at least it should work.
"We hit a snag" 1/5
Does this app really actually work?
Every time I've tried to get it going I get told "we hit a snag" and the system is currently unavailable.
I'm sitting in LTE coverage and everything else seems to work so it's gotta be the system..... but has it ever worked?
Does NOT block private calls 1/5
I explained to the AT&T rep on the phone that I wanted to set up "Anonymous/private call" rejection for my AT&T mobile line. The rep said that I should download this app, and it would do that. It simply does NOT.
I have my called I'd blocked on my home phone, and did a test call to my cell. It still DID ring thru, as "Private call".
I went into the apps call histor to manually "block" the last call, which was my own private/blocked caller ID call. It thus did not give the option to manually block either.
This was a complete waste of my time.
This app needs options. 2/5
I get several calls a week from 876 Jamaica. The number is changed every time I block it. I would like to be able to block entire area codes but I cannot.
I would also like to block “Private Caller” I cannot so the dirty motherf@%#^*s keep getting through.
We need to be able to block area codes and blocked numbers. Then this app would be gold but att gets paid per phone call so why would they want to help their customers.
As I was told by att management when they took over pacbell, “You are no longer here for the customer, you are here for shareholder value”.
No NPA-NNX spoofing protection 1/5
One of the biggest problems in unwanted calls today is NPA-NNX spoofing. Fake calls incoming using your same area code and first three digits leading you to think the call is legit. This product does nothing for this. Customers need the ability to flat out block entire area code or area codes and NNX. Provision should be made to white list good callers.
Blocked telemarketers 4/5
By La La Lum
The review was 2 stars when I downloaded this app. But I found my phone is much more quieter after I installed this. I do. Or have to push any buttons or do anything. Spam calls or telemarketers are blocked automatically I found this app very helpful.
Wonderful but lowered rating 3/5
By Jeff Svad
Update: I just upgraded to iOS11 last night. The first call I got this morning was not flagged as telemarketer as my phone was ringing. When I looked back on the call log through the ATT Call Protect app it is flagged as a telemarketer. Please fix this issue ASAP, whether it is an issue with iOS11 or something else...please fix. It is really annoying when something fully works and then suddenly starts only halfway working. I will give back my 5 stars when this problem goes away.
For the first time in years, this app has brought peace back to my life. No more daily robo/spam/telemarketing/scam calls; at least not without knowing it before answering and most of the bad calls get automatically blocked, if you opt for that feature to be turned on. Maybe 1 in 20 bad calls find a way to get through but regardless, my life is now a lot more peaceful and when the phone rings I actually look at it to see who it is again instead of ignoring it all the time.
I would not expect 100% of my unwanted calls to always be blocked as some people here seem to think it will and therefore give this app an unfair low rating. This app will block most of your unwanted calls but due to the nature of the unwanted callers always finding new numbers or new creative ways to get you to answer your phone; the app eventually adapts to their new method(s) and calls start getting blocked as they should. It is nice that the app is continuously updated and improved to protect from the ongoing changing ways of unwanted callers.
It would be even better if ATT integrated anonymous call blocking with this app as an add on bonus. I get even more annoyed when I get a scam or unwanted call where the caller voluntarily blocks their number from caller ID. This makes this app useless but at least I do not get much of those calls, at least not right now. I would appreciate it if ATT would consider developing anonymous call blocking integration for this app!!! :-)
Most of the negative reviews on this app are from people complaining about not being able to use it. This app is compatible with the iPhone 6 and later because it requires HD voice. Stop whining and upgrade your hardware if you want things to work your way so badly, furthermore read the compatibility notes before you download and try to use any app! Yes, not all apps work with every piece of old/new hardware, this is not a surprise to anyone with even novice experience using an iPhone. Be glad that ATT has taken it on themselves to help relieve their customers from these annoying calls and without charging anything for it. They did not have to do this, their actions in creating this free app for their customers is strictly voluntarily. No, I do not work for ATT and I have been a customer with them for only 3.5 years.
Cuts down on unwanted calls 5/5
Downloaded about a month ago, has really helped with cutting down unwanted phone calls.
Not for everyone 1/5
It says my att line is not eligible. Why would you not allow all of your customers to use?
Works great for me! 5/5
Wasn't sure about this app, but since I've got ATT service thought I'd give it a try.
I found that it works very well for me. It has not blocked any calls I want to receive, yet has blocked a dozen or more that I didn't want. I've had it installed for about a month now.
I like the log feature which makes it easy to review all calls received and blocked.
Now recommending this application to my friends!
For the people saying your phone has to be an iPhone 7 or newer, I'm on a 7 Plus that I just bought a few days ago. I have "Automatic Fraud Blocking" and "Blocked Call Notifications" both turned on. In the app the calls are listed as "Spam" and "Flagged" but the calls keep coming through, so, what is the app supposed to do if not block these calls? The "Truecaller" app is better than this.
iPhone 4s not compatible 1/5
Doesn't work on the iPhone 4s.
Good work AT&T 5/5
My wife and I both have this app and love it. At first it surprised me that a phone company would actually block calls, but with so many high pressure marketeers abusing calls and scam artists illegally making calls, this app has been a blessing.
I also like having the ability to report bad calls to a central database that others may benefit from my experiences.
Works as advertised 5/5
By Da Ahava
Zero setup after install. Previous calls just would show number and now shows telemarketer, etc. It's been a great little addition to let me know to ignore certain calls.
Nearly useless 1/5
Still getting Rachel from card services, among other crap that shouldn't ever ring my phone. Blocks maybe one robo-spam call in 20 at best. Better to just screen everything via voicemail.
Pain in the behind 1/5
This app blocks my daughter every time she tries to call. Also let's telemarketers thru more times than not. Deleting this app.
By No soup 4 u!!
Does exactly what it says it does. I get a lot of telemarketing/spam calls and this app tells me and blocks them automatically. I'm glad auto blocking has been added. No more unblocking and blocking a huge list of numbers after 30 days. Awesome!
Blocked call notification won't stay off. 1/5
I don't want to be notified every time you block a call but turning off the notifications isn't an option because it turns itself back on. Also for some reason I received two notifications every time a blocked number calls. Please give your janky piece of trash app so that it's actually useful and not annoying.
Can't complete sign up 3/5
I attempted multiple times to verify my account only to go into a processing loop and finally getting a "hit a snag" message. I entered my phone number, got a pin and entered it then went into the loop. I am an AT&T employee and the problem was eventually resolved. AT&T is now working on a fix for the general public. I changed my rating to 3 stars because in the less than one day I've had it it blocked an IRS scam call that I received every day for the past week. I will update when they report a solution to the problem or a channel for the general public to reach out to.
App doesn't work if you don't have a HD voice plan 3/5
Can't review it as. I accepted the terms and learned without a HD voice plan my phone isn't eligible. I have iPhone 7plus. Nice idea though but don't understand what the HD voice plan has to do with it. All the customers need help these days against spammers.
Can't install 1/5
No good. My account isn't eligible for this either. Now to uninstall...
Doesn't work 1/5
Says it's not available to my att number.
Not marking blocked calls 3/5
Good idea, but it has blocked several calls but not flagged them as blocked in the app. A concern with an app like this is blocking of a wanted call, and it does not inspire confidence that blocked calls are not noted as being blocked
Line not compatible? 1/5
What do you mean my line is not compatible? My service is AT&T. Enter my number and verification code and click agree and get that? This is an iPhone 6. I own this phone unlocked and chose you. Lame!!!!!
ATT customer for over 10 years with iPhone since 2007 1/5
Will not work on my phone? Not compatible with plan? Really??
No help for Business Plan 1/5
Ridiculous waste of time.
No coverage for Business Cell which with a publicly listed Cell Phone Number gets hammered with Spam Calls multiple time a day....
Needs option to block more 3/5
It works well for the numbers that it does block, but it still lets through calls labeled Telemarketer or Suspected Spam. There's no option to block those out of hand, which seems like a no brainer. I see many reviewers have already complained about this, please add this option.
Working at this point 5/5
By Good ole gamer
Will know within a week if it really works. At this time it seems to be.
Will not work on AT&T Prepaid!!! 1/5
I have AT&T Prepaid, and I'm finding out that Prepaid is not the same as AT&T!!! Once again, AT&T tells you what you want to hear!
Your line is not eligible for this service. 1/5
Because I bought my iPhone directly from Apple it is not eligible for this service. If you didn't buy your phone directly from AT&T don't bother downloading this app
I keep Turing off notifications but it automatically turns back on. I don't want notifications.
It does work 5/5
It works! It will be better if user reports junk calls, their database feeds from users input. However AT&T needs to train customer service rep! Some had no clue this apps exist.
Waste of time 1/5
I have the latest iOS and an AT&T plan. Yet the app does not work for me. It tells me that my account is invalid. As an alternative instead of wasting time trying to get this glitchy app working, I downloaded True Caller. It works fine and is simple. No hassle.
Outstanding app 4/5
Calls from flagged suspected fraudsters continue to ring. Please silence these calls, it will get you 5 stars
Thank You ATT 5/5
I downloaded this app the other day and already I can get some sleep. I was getting so many telemarketing calls early in the morning and I sleep late, so I downloaded this app and it's been working for me. I have an iPhone 7 Plus and the only thing I'm concerned about is whether or not there will be charges for the call blocking. I was on Facebook and some people posted negative comments, because they said it cost $1.99. I don't think so!
Can't get it to work 1/5
I downloaded the app and was trying to set it up but I keep getting an error "the system is currently unavailable. Try again later" well after trying for some time I just gave up.
Not perfect but good 4/5
A step in the right direction! The more people use this app and properly report unwanted callers the better this will get. For now it's at least helping and we can all hope they give us more options in the future to better control calls based on category.
Call Protect 5/5
I love this call Protect thank u
Does not work. 1/5
By Erin Gunn
As the title says, this app didn't work.
Ok first off you can't block every number, I get calls from a +10 number and it can't be blocked, also I don't want to know when it is blocking numbers I have blocked there blocked and when I turn the Block notifications off when I go back to my main screen it turns on back on. Which is relatively annoying. And if you unblock a number that you didn't mean to block the app now won't let you receive calls from it send it straight to voicemail. When it supposed to give you a busy signal. Even after I uninstall this app is still blocked numbers even if it's not on my phone. It needs fixed so be advised to anybody who wanted to download this app you could potential be blocking people that you don't want to be blocked and you can't unblock them even after you uninstall it....
Another note it's suppose to not let them leave a voicemail, which it does.... what happen do that.. Can we fix it...
Great idea, but the bugs kill it 1/5
The thing about managing phone calls is that just messing up 2 or 3 a day hoses you. I'm talking about numbers in my contact list... Not only did it not ring the numbers through, it didn't even send a notification of the calls!
I had also noticed that it broke text message sharing from the phone to my iPad and Mac. (Although iMessage worked)
Disappointed...Does not work! 1/5
Downloaded the app and hopes of stopping some of these very annoying telemarketing calls. While trying to start up the app I get a message saying "your line is not eligible for the service". Why not??? I have an iphone 7+.
Needs tweaking 2/5
By Jack M Hoffman
So this is great that AT&T is offering this, but it isn't catching every call. It blocked some but a few others go through but are still "flagged" as junk calls. Meaning the phone still rings but it gets flagged as "telemarketer" in caller id. Why flag them instead of just blocking them in the first place? Stupid.
Does not work just like the rest. Thanks for nothing att.
Works well. 5/5
I downloaded this app to test it out. It takes a bit to learn what to block, and I'd mark a few callers to block.
I no longer get telemarketers, scammers, or any other of those annoying calls.
I installed and set it up on the wife's phone. Yes, it does require a newer phone to work and that may be why some have troubles.
Anyway, it works and gives you options for how struck you want to be. Good job AT&T.
Shouldn't need, needs to work iPhones. 1/5
By Mr Kuta
We shouldn't even need this app, and it needs to work with more phones if you can't even stop it already.